Need my custom rim and new tires put on and they did it same day and even help me get the right tires for it . Great service and friendly staff and atmosphere. Took their time and did a great job on the truck

Had tires installed and they were not correctly balanced so I came back to have them balanced again. Apparently this did not sit well with them so they over torqued the wheels and applied red locktiet. I would never let this company touch any car I own.

Got tires for my wifes car here. Year later she gets a flat less than 2 miles from them. Went here to have them look at it and they couldnt help me till the next day. Figured I would get some good service being I was already a customer. Called Flynns tire right down the road. Got me right in. Dont expect service even if you spent $800 dollars on their tires.

Jim, the service manager, is very knowledgeable. Before I knew what questions to ask, he told me all the issues that I may have to consider prior to servicing my truck. I agreed and had the truck worked on, and it has driven better than when I first got it! The best part is that he took the time to explain in detail why I may have certain issues with my truck based on my description of what it was doing, and there was no extra surprises at the end. Will definately have my truck serviced there for a long time to come. Thanks to Jim and the mechanics at the Niles Pep Boys!

Great knowledgeable Staff!! Justin, Niall l, Shaun!! I took my Hyandai Elantra in because i kept hearing a scrubbing noise on our Labor Day roadtrip, which i thought was Brakes, Rotors or Calibers. I was so THANKFUL that these guys here figured out in 5min that it was just the rear Mud Flap wedged between the tire!! Now we and I can drive back to Atlanta with a piece of mind!! Till the next time i come home, thank Guys!! Sincerely, Gerald & Shanika Wesley.

Took my SUV up here August 13 2021 To get alignment done. Alignment was okay but right after I left not even out the parking lot yet my ac blower starts making a loud humming noise. I got home and investigated and took apart the ac blower I found a clear straw wrapper inside. I don’t think this was a coincidence.

Whoever the one guy is at the parts counter has no customer service skills whatsoever. I was explaining what I needed and he said “you could stop right there” Either learn some customer service skills, or quit.

I have been going here for years. The associates are very helpful and go out of their way to help you. Great parts departmentHighly reccomend

I struggled with this rating because its no knock against the guys who work here, its all about the corporate office. They continue to run a bogus scheduling system on their website that double or triple books appointments when they know they cant provide that kind of service. Then the poor guys at the local store get to call everyone to apologize and try to make up the appointments. This is now happened to me twice and I will no longer be going there for service.

Great service! I had a flat tire and they were very fast and efficient to get me back on the road!

Top notch work at a fair price

Always treat me like a KING . ALWAYS explain all that was wrong and repair it perfectly ! I like that if they notice something that needs attention they tell you but NEVER PUSH to get it repaired !

Had an issue with breaks and theyre making sure its all taken care of.

Good service at decent price

Always there to take care of my vehicle.

Great service! Did a repair at home need an alignment immediately originally scheduled it for 5 in the afternoon they called and got me in sooner and was done within the hour!

Thank you for taking advantage of an older person. If someone ask for their car to be taken out of the service station in for services to stop thats what should be done. Not bargaining with an older lady and still charging her $50 for service that she can go down the street to AutoZone and get for free. This is why mechanics cant be trusted

They dont understand CarAdvise. Dude kept trying to initiate a full-synthetic oil change, didnt even ask. Should have taken the work order from the appointment I made, which was pre-approved for a conventional oil change. Had to deny each request & take my car elsewhere.

They dont put the right size tire on vehicle and the proper air pressure in tires

Good customer service

Great service, even when I had a small issue with my last repair. They were friendly and rectified the situation quickly and in a fair manner. Will definitely be using this store for all future car repairs. I gave a 4 start review a few days ago, but thanks to how my issue was handled, I can easily say this a 5 star place. Thanks guys.

They took me as a walk in for 4- new tires and an oil change. Great service and better price than elsewhere!! 👍👍

Had a wonderful experience with the guys in the service department. Was told by a local dealership while getting an oil change that I needed (4) new tires. Shopped around instead of going with them and decided on Pep Boys. Took my vehicle in to have them put on and was shocked when the guy called to tell me I didnt need them. So grateful that they were honest with me and didnt just sell me tires that I didnt need like this sham of dealership would have done! I understand mistakes happen but my mother had a similar experience with the same dealership with regard to her brakes. Will not go back there but definitely will be back to Pep Boys. Thanks guys!

The guys in the tire shop were great! Fantastic to deal with. Brought 4 tires on rims in that needed TPMS sensors installed that I already had and programmed myself. They installed without dismounting and checked that the tires were still balanced and charged accordingly. Couldn’t ask for anything better than great, honest service like that.

It did seem to take a bit longer than expected, but the guys are all pretty nice and dont try to sell me things I dont need.

They wanted $400 to change a MAP sensor in a 2011 Kia Sorrento. Unbelievable. Found out the dealer charges $175 for this service. Would not recommend for actual mechanic work. Maybe their tires and oil change service is better??

Don’t bother using the online booking system...while driving from Michigan to Virginia my son got a nail in his tire half way through the trip...because it was after hours on a Saturday evening we booked an appointment through the website for the next day at noon time. They called him the next morning and cancelled the appointment saying they couldn’t get to him because they were too busy. Regardless of the fact that he was on the road with a nail in his tire...they could care less about it and do nothing to try to help....customer at its worst!! They said that the online booking system does not take in to account what they already have for appointments, what kind of business are they running....so ultimately the system is completely useless as was the manager. Thanks for leaving my kid stranded Pepboys...seems like they all are poor in this area as this is not the first bad experience we have had....only went there for this because we had no other choice only to be disappointed again....worst place to do business with ever!!!

This place is horrible anymore! I go to get my car cleaning supplies and they have NOTHING! Help is still good,but supplies are bad!

I had an emergency with my tires and they really provided just an amazing customer service experience. Bill and Matt got me laughing after having a rough day and they really helped me out. Zach did an amazing job with my tires, it was like having a whole new car. I appreciate all their service and will be going back for tires for my truck when I can.

Charging me $100 for a front wheel alignment, that’s insane. I literally needed a tire tweaked and they charged me that!? If I knew that was gonna be the price I wouldn’t of went there.He left me completely clueless and 10/10 would. It recommend. Beyond livid

Very friendly and responsive. Didnt sell me anything I didnt need. Was able to place an online order while getting my oil changed and it was filled promptly. Store is clean. Only complaint is that the parts manuals are out of date. But I used their texting option to find what I needed.

Worst customer service experience

Not exactly a fan of their service techs. When you go in and specify that you need the front passenger tire replaced, you expect the front passenger tire to be replaced...not the rear driver side tire. Even the paper noted with tire needed replaced, why the mix up?

Prices were great, service was great, top notch management and staff. I highly recommend. Thanks for getting me back on my way home to wyoming!!!

We walked in late in the day with a flat tire. Even though they were busy they made a huge effort to fit us in before close so we could get home. Pep Boys is my go to at home, or in this case 50 miles from home.

Reliable service and great technicians. They have taken care if my car since I bought it and have always done a fantastic job.

Let me just say, this place has always been absolutely amazing to me, anytime I have any kind of car problems everyone goes out of their way to help me! Today was probably the best experience I’ve ever had! Shoutout to Brent and Bill for giving me the absolute best customer service and dealing with almost tears from me! I love everyone at Pep Boys but you 2 really blew it out of the water! Thank you so much!

July 21st was the first time I was there this Pep Boys in several years. Justin who made the appointment was there to do the follow-up for me. The technician was very good the check in person Justin was very good and also was the staff on the product side of the store. I then had to go back on July 28th and have something else done and they were all very helpful got me going in the minimum amount of time. Although Pep Boys is 35 minutes from my house Ive decided that this will be the place I have work done on my van because they are speedy, do a good job and explain whats going on to me.

I wish that I could give zero stars !! These people want to charge $30 to mount and balance a single tire !!! They are out of their minds $!! What a rip off !! I bet this review will not be posted !!!

Jim and is whole staff are very professional and do a great job in servicing my Jeep I have been going there for years about every 5 weeks regularly. I will not let anyone do work !!!

The repair costs can be a little high, but i know that the work is done right, and they stand behind their work, which makes it absolutely worth it

I went to get rear brakes done on my 09 Hyundai Sonata... I had my wife follow so we didnt have to wait because Ive read reviews with complaints of wait times, but... From start to finish on brakes, rotors, and calipers was 2.5 hours, definitely not bad for the task at hand... Bill was our face to face interaction, and he showed such a genuine concern for his customers, he definitely proved to be more than just a salesman wanting money... Its hard to rate places like this, but based on my personal experience, Ive got no problems recommending their services... Prices are as expected, no up sale attempted, you get what you pay for... Odds are cheap labor isnt good, and good labor isnt cheap

On the way back to Michigan from Pittsburg we hit something on the highway that absolutely obliterated our tire, and there was no way we were making it home on our spare. After going to three separate places we finally got some amazing help from Sam and Bill at Pep Boys, they squeezed us into their very busy schedule and found a way to get us back on the road a lot quicker than we expected. You guys really saved our butts, thanks again!

The most understanding, caring and knowledgeable staff of any auto shop I’ve ever visited. As a younger female- approaching a repair shop is usually intimidating. Today they changed my mind about the stereotypical mechanic. Thank you Pep Boys.

Have had a couple instances where the job wasnt right and was pretty upset. They are nice and accommodating but watch what you have them do.

I was looking for four new tires for my car, and I called around to ask about pricing. When I called Pep Boys, I was quoted both a price for the tires and a labor charge for putting the tires on my car. The price was comparable to Walmarts and Pep Boys was closer, so I chose Pep Boys. When we came in, I asked how long it would take and was told it would only take an hour, so I decided to wait. It took over two hours. I didnt mind so much that it took this long. I just wish they had been honest with me so that I could have gone to lunch while I waited. When my car was finally ready and I went to pay, they tried to charge me $120 more than the price I was given on the phone. When I complained, a manager did come over and reduce my bill; however, it was still about $40 more than I was told it would be. By this time, I was tired and agitated, and I wanted it to be over, so I paid it. About two months later, two of the tires I had purchased were completely worn. When I called Pep Boys to complain, they said they would give me a pro-rated exchange rate on the price of a new set of tires. I refused because I didnt receive satisfactory service the first time. Why would I come back and go through this again? Instead, I took my car to a place nearby that a friend recommended. At this point, I thought I was done with this whole ordeal, but while the new place was removing my tire, they realized (and showed me) that when Pep Boys was putting on one of my tires, they put the bolts in crooked. It cost me another $30 to have the Pep Boys tire removed. Again, I was angry, so I emailed Pep Boys corporate with my complaint. I got no response. Go somewhere else for tires.

Ive been taking my cars to this Pep Boys location for years. Ive always received excellent service & even better customer service from the entire staff. The manager (Jim) always explains any issues & the options to repair them in a way thats easy to understand. Great place to have your car serviced!

Have just about everything in stock and they seem to carry accessories that other chains dont

Another A+ experience! We always try to stay on top of maintenance for our vehicles. One of the nice things about Pep Boys is that they are conscious of the details that maximize your cars performance. They continually inform you of the optional, but important services that can optimize efficiency, in every angle. After hearing the value in having my transmission and radiator flushed, I had trust their recommendation again. They continue to look out for me and try to keep my vehicles in tip top shape.

You cant find a friendlier or more knowledgeable place in town! The service desk was packed but the guy helping me took the time to walk out to my car to hear the sound I was describing and to understand exactly what was going on. After further investigation, it turned out to only be a bad tire. Being a woman, you always hear horror stories of being taken advantage of at auto repair places but these guys treat you like family. You will not be disappointed with the service and respect you get from them!

Would not recommend any service from them. Told me a price then I told them I had a company discount and they just increased the price by that amount. Very unethical!

Arthur took great care of me. Worked to get me in price range that I had to stay in. I highly recommend this particular Pep boys. Very satisfied.

I have been using this Pep Boys for 9 years now for our business and personalautos. Great Service Department and great Service Manager. When I have hadproblems, Pep Boys has been very good in working with me to fix the problem.I can tell you there are not many places that do that anymore. My thumbs up forthis Pep Boys in Niles Ohio.

Ive had an excellent expierence over the years.I take my Jeep Cherokee there for oil changes and automotive work. Brent, Jim and the rest of the staff have helped me immensely and never suggest work that i dont need done. I needed a few things for my Jeep Grand Cherokee and couldnt find it. Brent took the time from the service desk to help me find it. I needed new tires and the computer gave them the wrong size. It took me a month to realize they were the wrong size. They apologize and gave me a full refund after a month. Brent has always helped me and looked after my well being. Pep boys is very fortunate to have an employee that is very conscious and dedicated like Brent. Jim too.I took my Jeep in today to have a new cylinder lock. They ordered it but couldnt do the work. It had to been done by the dealer. It ended up being recalled. They never charged me. Thank you.

What a worthless place I blew a tire off the rim not a mile from the store a Good Samaritan stopped and asked if I needed help I took my tire off and my spare was real low on air went to Pep Boys to see if I can get some assistance and I had a 4 year old 11 year old and my wife left back at the car on the highway with semis and Highway Traffic singing by the car scary situation they would not help me in anyway they said that I had to wait in line and ask if I had an appointment they would not even just look at the tires and see if they could just add air being said they danger me and my family told us we had to wait minimum 4 hours I used to be a mechanic so I went back to the Parks Department lets see if I could buy a compressor to put air in my car tire nobody came and helped me and I stood there for 20 minutes I hope the whole facility closes and I hope the future is very poor for this establishment I think everybody should be relieved and let go and get some honest hard-working Americans in there that have morals that will help somebody

Very reasonably priced and they helped me out in a bind needed my trailer hitch installed right away and they took care of me I appreciate their help

Cashier couldnt been more nice and helpful. Great shopping experience!

Worst service i have ever had went in to get tires they could only find 3 in the store and said they couldnt go to another location to get a 4th tire needed. Customer service was horrible.

Helpful and friendly. Replaced my wiper blades and sent me on my way in a timely manner.

High prices but a great selection so they will have what your looking for

Freindly staff. Long wait even tho i made a appointment.

They forgot to do our tire rotation even though we set up an appointment asking for it to be done. This is our second issue since they got grease on my wifes car seats.

These guys were honest combined with good service

Went above & beyond for a sick chick desperate for a replacement battery.Edit: I appreciate the sentiment, but you dont want that. Youre over an hour away from me.

Good place to get the parts you need. I also go to pep for all my tire work

They dont turn the automatic oil change light off after your change so you freak out and pay for them to tow and look at it, they think theyre clever, I took my lease back to the dealership and it was all explained, its how they make more money off you. DONT FALL FOR THIS PLOY

Very helpful employees. Great place to shop

Friendly and helpful.

Worked on vehicle without doing a diagnostic as a result it was not correctly fixed there was a oil leak of which we were charged about $800 had to take it back and then they did a diagnostic pressure test that found the true problem which was a broken screw that allowed oil to pass through then they said they could not fix it and could not return the money I paid them explaining it to them that they told me it was fixed 100% of shirred me and I paid them for that service that was not correctly done the manager then decided to try again after I told him you should not have done the work if you found the problem and before I paid told me so at that moment not after the fact. Oh I was there it was another customer complaining about how he was unsatisfied with the work on his car after he paid $2,000. Ill take my car there a second time. This was the Pep Boys thats next to the mall in Niles. I am crossing my fingers does the car will have no further problems of this nature after the second try.

Had a leaking tire fixed, great service, staff was friendly, priced good on services, very speedy...

Great place. Staff very helpful. Recommended.

They went out of their way to provide great service!

Great service manager - John. Took my car in 10 minutes to close and the guys stayed late to get me going very quickly after a 3 hour ordeal at Walmart this was much needed. Typically I dont like chain repair centers for obvious reasons but this one is awesome.

Courteous informative people but the prices were too high

Not very knowledgeable staff. Ordered a part over a month ago and still have not gotten a call that its in. I have to go back and return it now because its too late now. It was supposed to be in that week.

Great people that did great work, will work with them again

HORRIBLE customer service!! Good luck getting a person on the phone. When I did, the first time they put me on hold AGAIN and hung up. Then I was assured they had the brakes to repair my car. Packed up my three young kids and planned to walk to the mall while they did the brake work. Got there for my scheduled appointment, wasnt greeted for 3 minutes or more, and then told they didnt stock the brakes for my car. I asked her to double check and she disappeared. Finally asked her again and she said they didnt have the brakes. They also had no manager on duty. Her coworker finally gave me a business card and I said I was leaving before I freaked out. He had the nerve to say as I was leaving that it doesnt do any good to get upset. Clearly, because they wont make it right if you do! While I was there they had another unhappy customer who was given misinformation.

I have taken my vehicles to Pep Boys in Niles for 15 years. I trust them with any issues I may have. Always great service!

Bill and levi are awsome! Go west virginia

Good service and friendly staff.

Absolutely great service! Everytime I come in, Jim Riddell displays great customer service and I leave happy every time!

Exceptional service! They went above and beyond for me!! Thank you!

Had a flat tire. Got a tire repair, had a nail in it. They fixed it after an hour wait and tried to sell me a brand new tire. Did not buy the new tire, just got the old one fixed. Had a flat on the fixed tire the next morning. It cost me $21.00 to learn to never go there again.

Great spot ta find basically everything, but MY LORD, when theres no one in there? Theyll FOLLOW U ROUND THE STORE, like ur gona steal a WHOLE SET of rims...come on...go stock a bulb Im lookin for...👍✌

,Gave me a quote of $350 for work, went to Ricks $150, stay away

I am currrntly dealing with pep boys and I am ver y skeptical because I was quoted a price of over a 1000 for a Transmisison pan to be replaced it just seem rather high for parts and labor!

Good service Low prices

4 months prior to my visit today I had 1700$ spent with this company on replacing brake lines rear drums etc on top of that was a 110$ inspection of my brake assembly. Today my brake pads literally fell out of my truck with my child in the vehicle. I immediately take the vehicle back to the shop and explain the situation. The manager responded professionally at first and the total bill was 600$ for rotors, calipers, and brakes. 5 minutes after getting a ride from my father I recieved a call from the shop to come back. Upon returning they showed me that my brakes were leaking antifreeze out of the brake lines that the exact same shop had replaced!!! This is not a hydraulic fluid and most certainly was the cause as to why my calipers siezed up and I had to return to fix the damages!!! I didnt become livid until the very first reaction was denial from the manager. After a short view from the camera in the bay my truck was in you can see that there was a brake fluid bottle that was being applied to my brake lines at the time. However this is a short clip, and to be recieved with a smirk and simply saying not us does not console my doubts in this company at all. Especially when the bill was magically 100$ less... To summarize Ive spent 2300$ in your shop in less than half of a year, and you have lost my trust and my future buisness as well as any peer of mine that I wouldnt wish to feel cheated when looking for mechanical assistance. All of this because somebody couldnt own up to a mistake.

The manager Jim R. Was very helpful and got us out fast. Thank you..

Bad service and do not BACK their service unless it is convenient to them.

The staff are excellent. Broke down on Saturday and they went above and beyond to get back on the road. Fantastic!

Found what I was looking for and you guys are the only place that has the steering wheel wrap

Good tire deals friendly service

Always great service there thank you

Great people. Helpful

Parts counter and service are really helpful. I like the prices and the staff.

Im always nervous to go to a mechanic because Im a stereotypical woman who doesnt know anything about cars but these guys are great. They always explain things and usually get me in same day.

Manger Jim is a great guy over in repair.

Meh just do urself a favor and done come here. They brake your car. A lot.

I watched them try to charge my mom an extra 100 dollars than the said on the phone. They changed it to the original price, but that still was very scummy of them. Probably will not return here