I went to the motherhood center for prenatal depression. The provider was very knowledgeable and professional, also warm and empathetic. Her treatment was helpful and I felt safe. However, the front desk and billing management is not transparent. Before I started treatment I openly inquired for rates, as frankly, other expenses are already high during pregnancy. I was told that the a session of 90 min was 350 USD. I asked for confirmation as the price seemed decent to me, but I was reassured about the rate. However, follow up visits of max 30 min (mostly chit chat could have been done in 10 min) were then also invoiced with 350 USD and they will have you do the follow ups monthly otherwise won’t give you a refill. When I asked the front desk about the increase in pricing of 400% they just said the initial session price was a special offer. As they did not inform me about this to start with, despite my inquiry, if almost seems like a strategy to lure people in: You come im desperate, bond with the doctor, then learn about the 4 times higher price and are maybe willing to pay because already you bonded with a professional in that difficult situation. I wished the billing service would be careful about not exploiting expecting mothers vulnerability and trust. Again, Medical care was great!

Suggested exposing my autoimmune child to bacteria, I prefer my children alive.

This review is long overdue but because my experience was so traumatic, I could not forget to review this establishment. Becoming a mom of two with my daughter age 2 and son 6 months, I started searching places for new moms to get some guidance through the new mommy trials and tribulations that are oh so new to us. One day when I felt like I should just take the chance I gave motherhood a call because I wanted a same day visit, they were very accommodating more than any other facility I had called that morning. Although, I had been working a full day, I had the flexibility to make whatever time they had available work. After speaking to the receptionist and booking me for a same day appointment, I made my way to this clean well put together center. After filling out the paperwork and signing consent forms. I was pulled into a tiny office where I spoke to who I thought was a therapist about some challenges I had been facing. We spoke for maybe what seem to be a long hour and she asked me a series of questions almost like an interrogation. I was really overwhelmed and wanted to get feedback and when it was over she left the room and came back in a surprisingly new manner and told me she would need to call ACS!!!!!!!! I was immediately confused on what and why she felt that contacting ACS! Would have been helpful!!! I was very clear that harming my kids or them being harmed was not anything that should be a concern! She apologized continuously and agreed that this was the last thing I needed, but insisted that I shouldn’t worry because she knows that everything will be fine. WHAT!?? My reasoning for the visit was the total opposite of what she suspected! She then googled a anger management center closer to my home and printed out some breathing exercises that I should practice, then told me to stick my head in the freezer if I felt too overwhelmed. I paid a hefty bill for the one time visit, I believe about $375. I was then told they would follow up with me, guess what? she did, the very next day to inform me that ACS would be @ my home in an hour, after that I never heard from them again. WOW! Acs did bang my door down and intruded my home, I never felt so degraded in my whole entire life, my kids had to strip naked in front of strangers, I was mortified and embarrassed for a whole 2 months investigation (not 3 months because they dropped my case early because they clearly realized it had to be a misunderstanding) I would say to all young African American women who are established who are thinking about reaching out to an all white facility to seek some help is a good idea! DONT DO IT! I won’t ever reach out to anyone ever again! I’ll take my chances dealing with my struggles ALONE! At least my kids will be safe and with me!

TMC is a wonderful place.

Update to review.The day after I posted my review, the Director of Outpatient Services called and offered to refund one of the appointments (I just received that check in the mail). She told me that it is their policy to allow one missed appointment without penalty. When we first tried to cancel, I know that my husband specifically asked if they could make an exception, just once, and also asked if the request could be brought to a manager. The receptionist came back and said there was nothing that could be done. The director said that this person is no longer at the center, which seems like a helpful move if she really was not following their usual policy. I appreciate the director reaching out.***********original post below******************Long overdue review**. I wanted to love The Motherhood Center.Before my son was born last summer, I scheduled an appointment with a clinician at the Motherhood Center because I was nervous about the postpartum period and wanted to be sure that I had a supportive team in place. My regular provider was not going to be accessible around the time of our child’s birth and we were both (provider and me) a bit nervous about that. The initial appointment was fine and we scheduled a just-in-case follow up appointment for shortly after my due date. My son was born a few days before his due date and things were going relatively ok. My husband called to cancel the follow up and reschedule for a later date. Because he called 23 ahead of the scheduled appointment INSTEAD OF 24, we were charged for the appointment. I did not realize that on that call, he set another date and so we got charged again. The second charge, fine. I understand. That was totally on us for not communicating with one another and completely missing the appointment. But the first appointment?! Are you kidding me? One hour? I understand that policies exist so that clinicians can efficiently use their time and serve other clients. It would have been nice if their center gave a courtesy call more than 24 hrs before the scheduled appointment like some other places and clinicians do. It also would have been nice for them to throw us new parents a bone. Our son was less than a week old. Ha, and I was proud of us for remembering to call at all! I guess you can’t expect exceptions to the rule, but I think interactions like these are very telling and I realize how grateful I am to be connected with so many wonderful practitioners who are understanding and accommodating! So don’t settle, Ladies and Gents! There are better services available (in my opinion).

I am a community mental healthcare provider working with women who suffer from PMADs. The Motherhood Center has been an incredible resource and care partner for women who need a more supportive environment and psychiatric expertise. I have referred many clients there who have all benefited from the services and community.

I can’t speak to the other services but I came here for a Dad’s group with Dr Chuck Schaeffer and it changed my life. He was warm, informative, and helped me and the other guys In the group laugh during a difficult time. I highly recommend him to any guy hesitant to start therapy.

Really great place. Very informed team and very helpful service for NYC. They really know their stuff!