Hotel was clean which is certainly very important these days. The rooms felt a little outdated compared to other W hotels I’ve stayed at and there was a lack of amenities such as no Nespresso machine yet alone even a coffee machine. The city views from the 53rd floor were good but I’m sure other locations can offer better. The staff were friendly and accommodated my stay with an early check in since my flight got there early in the morning.

They are located right in Times Square. I love the location. The staff was great to deal with. We really appreciated them letting us check in early. My husband had never ridden in a cab before so he didnt feel well once we arrived. Because of that he got to lay down for a while until he felt better. Kudos for that. I do want to mention that the windows could be cleaned and the pillows were not the best. We asked for a firm pillow and they brought up the same one. I appreciate them bringing us another one but a different one wouldve been better. I would say that these are not deal breakers for me. I would stay here again.

Great location, but not up to Marriott standards. One drawer in the entire room. Requested room away from elevator and they said that was all they had. Heard the elevator all night long.

Such an amazing place. Spent 2 nights here and the gentleman at the counter upgraded my room to a corner room.Parking however at their parking location does not have in and out privileges so be careful with that.Other than that, great nice cozy hotel.

Amazing experience at this Hotel! The receptionist went above and beyond many times plus daily housekeeping!Location is great right in the heart of time square. Id highly recommend getting a e-citi bike to go around new york as its cheap and quick! This hotel definitely made my trip worth it! Definitely on the pricey side but you do get what you pay for!!

Excellent as always.Was there for my birthday 🎉 and had a pleasant surprise 🎁 from the GM Cristina.

I don’t write too many reviews but I want to point out that this hotel is not worthy of the 4 star rating. The rooms are extremely aged and have more of a motel vibe. I paid to upgrade to a corner view room and it was underwhelming. What kills the vibe the most is white lights in the room. I’d recommend choosing a holiday inn that would probably be more value for money in the area.

Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking any hotel. This site will compare hundreds of booking websites and typically will have rooms a lot cheaper than others! Youre welcome :)! This place is one of the most well known in the area. I have been staying here for years. If you decide to stay here you for sure wont regret it.Very clean rooms. The bed is super comfortable and the staff is very helpful and kind. Highly recommend.

My boyfriend and I decided to stay at the W for a night because we heard it being hyped up. When checking in, they werent that warm and welcoming. Our room had the weirdest lighting, it took us a while to figure out how to turn the lights on. The room definitely looked nicer on the website. The closet was also bright pink and that same bright pink was on the border of the glass table which I thought was tacky. None of the furniture looked new which was surprising to see at the W. Also, there is no privacy when it comes to the bathroom. The blurred door isnt that blurred. There was no mini fridge in the room either. However, we were only staying for a night so the room we had was fine for the time being. All in all, the W isnt all that. We would not stay here again.

Positive: I cannot say enough good things about the staff, they were so friendly and accommodating. My room was super clean, and I ended up with a very great you because it was a corner room. The location is right on Times square Negative: I only had one small issue. At night, the water in the shower didnt want to get hot or it would get kind of warm at least after 20 minutes. I didnt seem to have this problem as much in the morning

Positive: Nothing Negative: Someone walked into my room while I was in the shower. Lied to you about where to park and that it was covered and that getting charged $500 for parking. Talk to management she was supposed to reimburse me, never heard anything back never got any money.

Best place to stay near Times Square as it is right next to it. Amazing service within the hotel.But we had little issues with the guest parking. 👎Other than that the room and the view was amazing. Stayed in 46th floor Marvelous Suite. The room for spacious as well!

The W time square is in a great location, you will find lots of restaurants, shops and entertainment near by. Be sure to use the Marriott bonvoy app since it is easier to get in contact with the hotel and learn more about the amenities.Overall my stay was really great, However the hotel is missing a doorman or some staff to greet you upon entering. The hotel is very dark and the layout it confusing.

Strange hotel. Bathroom in room is not private. As in, you can see the person using the bathroom from the room. Room was fine. No fridge sucked. No doorman. Darkly light everywhere….just not my style.

This was a great location to visit Times Square. Staff is great, rooms are nice and I was able to get my requests: refrigerator, high floor, times square view. It has a cool lobby to hang out in and it was such a relief to have great service from the staff at this hotel.

I love the fact I live in NY now because I can have my family stay at places like this. It’s really nice to be able to have my relatives who have never seen NYC stay in a place like this.

At a central location over Time Square is a nice hotel if you are planning to spend timeon Broadway and the stores around. Keep in mind if you want a quiet area of the city this is certainly not the area to choose. The lobby is located at the 7th floor. They have a bar that closes around 12:30 (which is early if you want to drink and talk with friends without leaving the hotel).The rooms are ok, housekeeping is great, front desk staff was amazing.Although the property is not new, it has been renovated. I wish the bar was open longer. Their TV channels is extremely limited and lacking of content. The roomHad an empty small fridge that is convenient. They were nice about checking in early as well.

Great experience at the W. Doesnt everyone keep a ferris wheel available for their guests? Definitely will stay here when back in the city.

Great view of Times Square. Loud city noise here though

For a W hotel in Times Square it left a lot to be desired. The rooms werent well maintained, the floors were dirty and sparsely vacuumed (there were piles of hair under the furniture), the bathroom and shower doors didnt close, the lights didnt all work, and the windows were black with dirt. To top it off they couldnt hold our bags after checkout past 5pm. Ive received better service with similar quality rooms at the cheaper boutique hotels around the corner.

A good place to stay and enjoy the heart of Manhattan, great staff, nice room and views of NY Skyline 🏙Cons: no coffeemaker in the room 😑

Positive: I read other reviews before booking and after staying here, you are only paying for the location and the friendliness of the hotel staff. Other than that, do not expect this to be your typical W Hotel experience. Negative: The bathroom is odd. If you are booking your room with friends/family, expect to hear everything that happens in the bathroom. My fridge was locked and I didnt have access to it. There is NO LUGGAGE STORAGE. They have a company you can call and pay for.

Nice room, reasonably priced, great location, BUT prepare to pay through the nose for parking, particularly if you plan to use your car during your stay. Paid $275 for parking over a two-night stay. Spectacular skyline view from hi-floor corner rooms.

Outstanding service. Very clean.Great location. I would definitely stay here again.

This hotel was amazing. By far the biggest and nicest hotel rooms I have stayed in in the city. But I will say, I was here on a family vacation and the bathrooms were extremely awkward. The bathrooms in our rooms (we had 2 rooms) had transparent walls, so you never had real privacy in the bathroom because your shadow is visible. Besides that, the atmosphere is very cool, and conveniently located.

Such a great stay!!! We stayed for our honeymoon and it was wonderful. Check-in was super easy and quick we had such a nice time we stayed an extra day!!

Worst stay I have had a hotel of any price. They can’t provide any kind of service while charging high prices. Came for our honeymoon (they never even mentioned it).. said no to almost every request….couldn’t even reach front desk by phone. Referred to pay service to hold luggage for a few hours. Need ice? Machine? Yes? Bucket or cups? Nope. Buyer beware!

Disappointing!I’ve stayed at some amazing W properties around the world, but this is not one of them.The rooms have seen better days. The color plastic decorations are cracked, the wallpaper is bubbling and peeling, the shower was moldy and tile cracked. Our room was also quite dirty and dusty.It’s in a great location right in Times Square. If it was a Days Inn, I wouldn’t post a review. But this is the famous, luxury 4-star W hotel.Half the lobby was closed, they didn’t have luggage stowage, and no bar. The staff was great at checkin and checkout, but that doesn’t make up for the room quality.

The TV is obsolete, you cant even connect Netflix. It does not have a spa. You pay a dog fee and they dont have the dog beds they mention. They lost an object that I left in the room.Do not expect this hotel to be as W hotels usually are. Really disappointing .

Positive: The staff member who checked us in was very nice. The location is great. Negative: Room was dusty. The operator seemed to be unhappy answering calls. And most of all, you can¿t leave bags after checking out.

The location is great. Staffs are friendly. The room was ok but quite dated. We found 2 used masks in one of the drawer so Im not impressed.

Very clean rooms. The bed is super comfortable and the staff is very helpful and kind. Highly recommend.

Great location in Manhattan. Just steps away from Times Square, restaurants and walking distance to shopping on 5th Ave.

Positive: Perfect location right by Times Square. Negative: My king room on the 46th floor was very small. The bed was comfortable, but the hotal and furnishing are definitely not 4.5.

Just okay; would have preferred better for the price. Super loud air conditioner kept me up all night and the shower took a long time to get hot; the AC hotel nearby is a much newer and nicer Marriott property for the area

Nice vibe but to much money not yo have no parking or gym and pool

Beautiful facility, clean, and very friendly staff. I will definitely comeback

We arrived at night- no valet formparking, actually no one was there to greet us it was a dark lobby with a sign that said come up to seventh floor. It was pouring rain out so we double parked ran up to the seventh floor to check in to find out we needed to park down the street in the rain with our luggage.Then when we got to our room after a long day of travel the room was dirty very uninviting!!!! Front desk was rude and then when I called customer service to complain they told me they do not give any refunds. I highly suggest not staying there at all!!!! Completely not comparable to any other W hotel I stayed at.

Love the location of this hotel. It is stunning, best place I’ve stayed in. Little bit pricey, but it has everything. One night there was an artist in the bar, really enjoyed that show. Service is amazing and stuff is very friendly.

Location I’ve stayed here 4 times it’s getting dates and looking rough but still clean staff is really good covid-19 has many amenities shutdown but over all Recommend

One of most lively spots that you can ever visit.

Beautiful view what got my attention was the water throughout the lobby’s walls 😍

Why I think it is not a 5 stars?It is not my first time in hotel W but this time as they just opened after covid situation I can’t even use mini fridge in the room which is so inconvenientThe location is 5/5The room is 3 too small and no air ventilation

Positive: The location of the hotel was perfect Negative: No; I definitely loved it

Positive: Location and sky view. Negative: Operation, service, management, security.

Nice and clean rooms, wonderful view and wonderful service. They cleaned the room everyday I stayed in this hotel.

Positive: Location. Negative: Staff

A nice spot in the middle of the madness. Helpful staff and an entertaining bar.

Enjoyed the stay. Great room and views

If anyone is looking for deals for hotels go over to ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ made a reservation for a hotel room on there and these guys had the best rates worldwide!The W Times Square has a prime location in the heart of Times Square and is close to Broadway theaters, world class restaurants, and Central Park.

Exciting to be back in Times Square during the 4th of July weekend.

The staff were amazing and friendly.

Great location right near Times Square & convenient to everything! Really cool entrance where you feel like youre under water. Had an upgraded room with great views of Times Square. Staff was excellent. The hallways to your room are very dark but we got used to it.

Positive: Beautiful, modern hotel. Amazing location.

Not cheap but fun. And you can say: I was there 😊

Not a fan of this hotel at all. Too many other nice/much nicer hotels in the immediate area to waste money on the W.

Stayed at this nice hotel in the middle of Times Square NYC and loved every moment of my stay. The staff were very warm and the service great. The rooms are quite average but the location and convenience of being in the middle of everything just blew me off. You get to see what’s happening right at the ticket stands from your hotel window if you are lucky to be given a good room. You can also move easily to watch a comedy at the comedy club which is a short distance away. All the musical theaters are within walking distance and all my favorites restaurants in NYC were a stone throw away. After the COVID 19 lock down, I will be making my way back to this lovely hotel as it’s certainly been added on my best hotels to stay at in NYC list by far. Try it out, you won’t regret it.

Positive: Proximity to things outside of the hotel Negative: Our room began to fill with smoke at a certain point and we had to switch rooms in the middle of the night without additional accommodations.

I researched the Marriott properties in New York City prior to our trip and chose this property. The staff was welcoming even before we arrived. I made arrangements for the #ILoveBroadway treat to be in the room when we checked in & it was awesome. Thank you to Melissa in reservations for reaching out to the concierge staff when I called. Jarrod & Priscila helped to make that happen. Thanks to Priscila again for the card when we checked in welcoming us for our first trip to the city for a girl’s trip. Thank you to Nicholas when we checked in for being so kind & helpful. The property’s location is convenient. The door staff is friendly. I even made it to the gym while we were there (even after all the walking). I utilized the weight room & it was perfectly sufficient for a good workout. Our room was the Spectacular double bed room & our view of the city was exactly what we’d hoped for. If we stay in the Times Square area again, we will definitely stay at the W New York - Times Square again. Thank you for making a first New York City trip so great!

Good service and staff terrible rooms about 25 years overdue for a remodel

The W Times Square has a prime location in the heart of Times Square and is close to Broadway theaters, world class restaurants, and Central Park. The concierge was very helpful and service was excellent all around. Upgrading to a high floor room gets you incredible views and is well worth it.

Our original room did not have a good view at all, but the staff was cool and they did move us to a room with a much better view. Big kudos for that. New room was too warm and we couldn’t get it to cool down, but it was well worth changing rooms with this view. Staff was wonderful. Room was clean. Excellent location.

It was a really good place to visit and you gotta follow some rules of social distancing but still its fun

Overall excellent service. Every staff member was always ready to help. Consistently eager to help. Made it a point to welcome us back each and everytime we returned. Impressive would stay here again. The only recommendation is to upgrade carpet and decor in hallways. They dont match the shiekness of the ground floor nor the living room area.

The W Times Square has a prime location in the heart of Times Square and is close to Broadway theaters, world class restaurants, and Central Park.

Not good at all

A lovely hotel with amazing food and service. Great menu, you can eat every day in the room without running out of choices, and everything is delicious. The bedrooms are streamlined with only one drawer, and two clear plastic cubbies in place of nightstands. Bathroom has only a standing shower, no tub, and is designed poorly, so you have to stand in the path of a blast of cold water to turn it on. The same immobile glass wall, that you cant reach around to turn on the shower, also covers only half the length of the shower, so lots of water splashes out. No full-length mirror, so check how you look in your outfits before you arrive. Still, bed is very comfortable, pillows are soft and puffy, and there is a huge swing TV mounted on the wall, with plenty of channels. No microwave, and the mini fridge is completely filled with minibar items, so dont bring leftovers back to the room. Reasonably quiet most of the time if you are not too close to street level. Great location for all Broadway shows.

Overall quality of the common areas (lounge, restaurants etc.) was amazing. Location for a stay after a Broadway show cant be beat. However, the room itself had major issues; the TV didnt work (fixed), the toilet didnt flush (fixed), and most importantly the air conditioning didnt work (NOT fixed). Youd think a Feburary night would be comfortable with the window opened a crack, but no air blew in. Set on 62 all night, the unit just blew out semi-hot air. I understand youre really paying for the location and name of the W Times Square, but working air conditioning is such a basic need Id have stayed somewhere else just to get a good nights sleep as thats really all I needed as we just went in to Manhattan for a show (To Kill a Mockingbird which was incredible!)

This is a modern and very nice property to stay. cozy, and with few rooms by floors. As a family of three, when we travel we like to have space for all of us, so we booked a suite room, which had two different areas with two televisions, separate closets, one clean and a half.Hotel location is perfect! in the middle of one of the favorite area in New York, Times Square and walking distance of Bryant Park, Rockefeller Center, Central Park, 5th Avenue, among others.In my personal opinion, they have opportunity to improve some different things inside the room, such as the location of the safe box, which was at the top of the closet, behind the entrance door, moving to the bedroom closet, as well as, renew or condition the curtains, wall papers which some of them are unglued and the metal cabinet of the bathroom which have mold. We enjoy our stay, facilities and location a lot. we will plan to stay here again in our next trip to New York

I’ve been to NYC many times but have always stayed at hotels closer to the event I was there for. This trip I decided to bite the bullet and stay in Times Square. My group always ended up there and so I decided, why not try it out! It was perfect!! Easy walking distance pretty much anywhere we wanted to go. Also easy access to cabs, which is very helpful. Because this is a girl’s trip, we like to room together. The room I was able to get at the W was perfect. A nice 2 bedroom/2 bathroom and a nice living room area to gather in. It was perfect for us.

A very nice, modern hotel. Rooms very clean and room darkening shades worked perfect with the bright lights of Times Square. Location fantastic. Mexican restaurant in hotel a bit expensive but food very good. Great breakfast place right next door. We truly enjoyed our weekend get away to do some broadway shows

The W was my first choice because we visited this same hotel about 22 years ago. I wanted to create a similar ambiance and it was fairly nice. We stayed on the 56th floor in a corner room. The valet is good and our greeters were nice. The room smelled really clean and fresh which is extremely important to me. The only snafu was the television sound on different screens was a screeching annoying static. I complained and received a $28 credit for the destination fee. The lady bartender was rude and took other customers ahead of me. The male bartender tended to me but I only ordered ice water at that time. Overall it was good. We saw Aint to Proud to Beg broadway play. It was our 25th year dating anniversary so it was a good time.

The staff at the W went above and beyond to make my wifes 50th birthday special. When we checked in, Jessica initiated a conversation and learned that we had not taken our traditional trip to NY at Christmas time the past two years. Jessica decorated our room in a Merry 50th theme complete with lights, a tree and paper snowflakes. It was unexpected and exceptional service. We will definitely be staying at the W in the future.

Isnt she beautiful

I came with a group of friends from college and we had a ball! The W is appropriately located in Times Square so its perfect for all who are newbies and want to see the main attractions. My group ventured out and we spent quite a bit of time in Harlem, Soho, the Village and Brooklyn. There are lots of places to eat around the hotel--and again youre RIGHT in the middle of Times Square. The hotel rooms are nice size--though 2 people are comfortable, 4 would be tight in a room. The bathrooms are great and the Wifi is consistent. The staff is friendly, efficient and fast with requests. I would definitely stay here again!

I came with a group of friends from college and we had a ball! The W is appropriately located in Times Square so its perfect for all who are newbies and want to see the main attractions. My group ventured out and we spent quite a bit of time in Harlem, Soho, the Village and Brooklyn. There are lots of places to eat around the hotel--and again youre RIGHT in the middle of Times Square. The hotel rooms are nice size--though 2 people are comfortable, 4 would be tight in a room. The bathrooms are great and the Wifi is consistent. The staff is friendly, efficient and fast with requests. I would definitely stay here again!

Our stay at the W Hotel in Times Square NY was awesome. Nick made sure our room was ready at 1 PM on a busy Saturday. Best service. We got a corner room with great views. Excellent location. Loved it.

Terrible service. Excellent location.Took over 6 hours to get our room ready. After being up for over 40 hours, not a fun experience.Then when they finally got us a room it was right across from the elevator. — all their budget went to locations and not on sound proof doors.We tried to order room service several times and average wait time was about 45 minutes. Then they would hang up on you.Then we tried to use a delivery service and the security kicked out the delivery people twice.This was the absolute worst part of the trip.

I had a fantastic stay at the w hotel in Times Square NYC. The location is great. The hotel staff was so terrific. My personal favourite was Frankie. He made my stay! His handsome face and up beat personality along with his over the top helpfulness was amazing each day. It can be a bit confusing within the hotel. Getting around isn’t easy at first and it is very dark in there. The rooms are basic but nice. The customer service and care is like no other. Thank you Frankie and the W hotel. I hope to see you again soon.

I was quite hesitant on booking at the W after reading the reviews. However, I wanted the location and the pics looked amazing. I couldnt disagree more with the reviews! Dont listen to them! Going to the 7th floor is not a big deal to check in. Its very simple to ride up in an elevator and someone is always there to help if you get lost. Plus the entry is so cool with the water feature.The staff was absolutely amazing! We did not encounter one rude person. Adam, a doorman, was incredible and spent so much time helping us find restaurants and navigating the taxis. Chris literally spent 15 mins on mapping out a train and subway route followed by an uber to a college visit for my daughter on his own cell phone and even took the time to find the cheapest option for us by comparing the prices! The next day, he followed up with us and talked to my daughter about college choices and serving in the Military! Incredible!The concierge folks were incredible and knowledgeable about the best shows and cheapest way to see Broadway! They were so kind to store our bags after we checked out and worked to help us get to the airport when we picked up our bags. They even negotiated rates for us!Some reviews indicated that the hotel was not clean. So wrong! Housekeeping was so kind and detailed! They would see us leave in the morning, verify they could go in and clean, talk with us, and leave our room spotless! We did experience our toilette not flushing, but we told housekeeping as we were leaving and it was promptly fixed!I looked for the dirt, old, worn out, and uncomfortable things that people posted in their reviews, but could only see where people that had stayed in the past had damaged things. Perhaps if people would care more about helping keep things neat, tidy, cared for, and clean; the rooms decor, paint, and walls would stay looking nicer...longer.I highly recommend this hotel! The staff worked so hard to make our stay perfect!

I enjoyed my stay at the W hotel. . The staff was amazing. Frankie was so great! He was so friendly and up beat and his personality started my day off on the right foot. I’ve stayed at hotels where the staff is rude and unfriendly. Frankie was the best. The hotel was dark and it was a bit confusing finding my way around. I thought it may have just been me but I talked to a few people who said the same thing as me. The rooms although nice could use a refresh. That would not deter me from recommending the property. The staff and the overall experience was excellent. Thank you W. I will see you again!

Location is perfect, right in the middle of everything. Staff were always very polite and efficient. The only downside is the bizarre trend of the glass window/door to the bathroom, especially if you are travelling with a work colleague: You get to see a new side to them, all sides in fact, and they have the same great view of you as well...Rooms were very clean however and the room service food was excellent.

I paid for a city view but instead faced a wall. They eventually let us move to a better view, but we went from a king bed to a full size (tiny) bed. Not cool. And, the room was too hot and the air conditioning didn’t work. The phone didn’t work Very well and the internet was terrible. Staff was very nice. Room service food was bad. Location is excellent.

The W is a good hotel close to rockerfeller center, times square, and theatres. The staff is extremely friendly and helpful. The dining options in the hotel are not great. The resident restaurants were a 40min wait to be seated. The in room dining was significantly overpriced. Considering the 20% gratuity tacked on, the price if the items were outlandish. We paid $80 for OJ, pancakes and sausages. As far as luxury/boutique hotels go, you can probably find more affordable options in the city, but not in the Times Square area.

I was shocked at the closet sized $700 a night room! They need to remodel...badly. Room was not only tiny but shabby. Staff pleasant. Much better rooms available nearby. Most W Hotels are much, much nicer. Shame on you W for letting this hotel get so worn out. Its a shame.

Average room for what was supposed to be spectacular. Not the warmest of welcomes but quick and precise like a robot. Very busy so long queues for check outs and ins though we timed it well and didnt wait too long. The rooms decor wasnt to my taste and the minibar prices were ridiculous. The bathroom is separated by a glass wall so may not be appropriate for families. There was someone asking to change room because of this. The hotel bar was lousy especially when charged 10 bucks for a warm beer then seeing the menu it was only 9 dollars. Thats cheap of the bartender I would have left a tip anyway. Everyone likes a tip here just be warned. Couple of great bars just down the road so no problem for me.The guys at the entrance were very helpful and knowledgeable so extra star for them. Location was perfect if a little overwhelming, this part is seriously busy, never seen Manhattan so busy before.

Good service😍

My stay at the W Hotel was extremely comfortable and convenient. Being in the heart of Times Square, just a stones throw away from all the action in such a well-priced and high-end hotel totally made my business/leisure trip a great one. The staff were friendly and very accommodating. The aesthetics of the hotel was very chic and contemporary and the accessibility to the amenities was great. My room was clean and had a great view! I definitely would return on my next trip!

We were pleasantly blown away at our recent stay at the W Times Square. From the entry to the Lobby living room to our corner room in the 54th floor with an amazing view of Manhattan & the Hudson- we thoroughly enjoyed retuning each time. Our room decor was extremely high end & beautiful. The staff at the front desk & the concierge were friendly & helpful. Will definitely return to the W on our next trip to NY

The location is good but I strongly dislike hotels with a glass bathroom wall. When you go into the bathroom and turn on the light, the entire room gets flooded with light. This means no midnight bathroom visit and no early shower without waking up your partner. I rarely complain or give negative reviews but I would never stay in this hotel again. I would stay at the Marriott Marquis as that is an amazing hotel. My biggest complaint? When I asked if there were any rooms without the glass bathroom wall, I was told there were none. But when I checked out, they told me that I could have requested a paper light blocking shield. Too little too late. Not special just good location and a glass wall bathroom is a horrible idea that only young people like.

The service at this location is top notch. Our ambassador Azu was simply amazing. So professional, personable, and extremely helpful. Anything we needed from directions to a band aid he was there. If you are coming to NYC make this location where you stay, you will not be disappointed.

In January, room was 75 degrees. Too hot to sleep. Changed rooms, air con worked; however, no privacy in bathroom. Only 1 bottle of drinking water provided, 2 people in room. . No snacks in hotel. Could not get served in either restaurant.Only thing good was location and friendly staff. Great bartender after 3 pm.

Stayed 2 days at the basic room, 41st floor. Location is good. And thats it. Rooms interior is not fresh, things could be cleaner. No housekeeper service for 2 days. Bed mattress is one of worst Ive ever sleeper on. For almost $600 per night it is unacceptable. Also the view on Times Square from 41st doesnt make sense when the windows are so dirty.. 3 stars only for location. Personally will stay away from this hotel.

You think the W in Times Square - one of the most luxury brand options in the immediate area - is totally safe and clean. Think again. I travel a decent amount for work and pleasure and hold status with the Marriott brand. First of all, there was absolutely no acknowledgment of my status or that I was eligible for an upgrade until I reminded me. The first upgrade was supposedly a view of Times Square (if you went out and looked to the side) and smelled like someone just bathed in the cheapest cologne they could find. I exited as quickly as I entered. I went downstairs for the second time (after a hefty travel schedule... I was exhausted) and they seemed to have my back up room (knowing I wasnt going to accept that one?) available by the time I got to the desk. This one was a real upgrade and it made me wonder why you didnt just upgrade me to this one in the first place. Nonetheless, I was too tired to think of it so I went to sleep almost immediately. The next morning proved me waking up to stains on the curtains and in the bathroom, the bathroom just generally not feeling clean at all. Then I went to the platinum breakfast where I was only offered bread, bread, and bread. I understand the concept of a continental breakfast, but theres usually some sort of healthy offering as well in all the other Marriotts that have offered me something apparently comparable. I asked for a banana and was informed there would be an uncharge. So I spent $10 in bananas this week. I also spent an additional $100 in bottled water since there is no lounge at the W for status holders. Fantastic location, but the rest of everything is such a shame. Next time I have to be in the city for more than one day, Ill be trying any other hotel there. Not the W.

Nice hotel. Staff is welcoming and friendly. Room 4009 was small, but very clean and well-appointed. Great city view! Perfect location. Near all theaters and so many restaurants.

Always great time at this hotel. Super clean, comfortable, upscale casual vibe. Love the beds, & bliss body products. The service always top notch. Maid service was excellent. Love the bar and food selection on site. We will return next year thank you for an amazing stay!!

I do enjoy this hotel, but ask for, or bring an eye mask and earplugs. If you are a light sleeper these make a difference. The staff is super nice and the bar in the lobby floor is cool.

Ive always been a fan of the W Hotels. They try to accommodate to what you need and have very comfortable beds, sheets, pillows, and bedding.This location is smack-dab in the middle of Times Square. You walk right out into all of the action and the lights. If thats your thing, I would recommend this hotel just for that alone.But the rooms here are nice, they are spacious in consideration of being in the middle of Times Square. The beds are comfortable and the bathrooms are nice.No complaints, would recommend.

We had a wonderful stay at the W Times Square. We booked a WOW Suite for our wedding and were upgraded to the Extreme WOW Suite, which was beautiful! But the best part was Paola Henao. Her service was unbelievable - from helping us set up our block to even providing us with some wedding gifts at the end of the weekend. She was so responsive, anticipated our every need, and made us feel like everything was taken care of. The service was absolutely fantastic. The hotel is swanky and modern and centrally located in Times Square if thats where you want to be located. The bar is great and there are a few good restaurants as well.

The stylish and comfortable room, paired with the incredible Times Square view allowed me the ability to pretend like I was living in a picture perfect NYC apartment during my stay. The staff goes above and beyond to make you feel special and taken care of.The food at Dos Caminos and Blue Fin was perfect and delicious.The in-room dining menu was filled with many options; my breakfast was delicious!