Nice gym with almost all possible equipment. I had accidentally booked 5am time through ClassPass and the attendant was still flexible to let me edit the time.

I was visiting from out of town and very impressed with this place. Extensive equipment options, clean gym, and good atmosphere. Will go back next time I get a chance!

I’ve been coming here for about a month. The staff is super friendly and helpful. Maintenance is done quickly and professionally. Good range of equipment. Plenty of weights. The locker rooms are big and nice amenities. Glad I joined!

Great gym. Has everything you need and friendly staff! Free weight space and cables are limited and it gets tight during peak times. John was great to work with!!

Love this gym. I live 10 minutes from the Bowery location, but I walk the extra 30 minutes just to go to this one. That’s how much I like it.

Signature gym large open spaces alot of equipment great staff.

Pretty decent! plenty space and full equipments, not crowded at all wednesday 7pm

Place is always kept clean. Nice vibe. John is awesome.

Crunch on 23rd is a great gym. It has three floors of space with all the equipment you could want for a good workout.First, the locker rooms are large with about 300 lockers. The separate shower section has about 10 stalls.There are plenty of elliptical, rowers and treadmills for your cardio needs. There is a lot of open floor space for stretching or pushing the sled. There is also a separate space with pullup bars and kettlebells.Another floor has all the free weights anyone could need. There are three Olympic lifting platforms with lots of bumper plates.Lastly, there is a separate section between two floors with a lot of cable machines for various types of exercises.The 23rd street location is a premium spot so it may not be available to all types of memberships.

So a month ago i made a complaint against the OLD operations manager for this location and followed through with the issues and i am happy to say they will be replacing the person. All the issues members previously had pretty much fell flat at the old OM feet. So we have great new energy to look forward to. Crunch is a great gym and company and it is good to see that MEMBERS MATTER. Thanks Crunch. I will be renewing my membership.

This place makes me feel at home. If anyone remembers Better Bodies Gym. This gym is a modern replica of what Better Bodies Gym would be today.

Was coming here for the past few months and enjoyed my time working out until last week when my purse got stolen along with phone. Some members have sticky fingers and should not be taking other people’s stuff. This person better be caught. I have not recovered from this and will not be returning.

THIS CRUNC I HAVE NOT BEEN INSIDE THE ENTIRE GYM, BUT IT LOOKS NICE, BUT THEY ARE A LITTLE STUCK UP IN THERE, THE ENERGY IS NOT AT ALL WELCOMING, I WENT THERE A YEAR IN A HALF AGO THE GENERAL MANAGER IN THERE WAS JUST BEYOND STUCK UP.... THIS CRUNCH HAS LOW LIGHTS WHICH I KIND OF LIKE BUT THEN YOUR LIKE IM NOT IN A NIGHT CLUB .. TURN THE LIGHTS UP...ALOT OF THESE CRUNCHES COULD LEARN ALOT FROM THE GREG THE DISTRICT MANAGER IN CROWN HEIGHTS, HE IS WELL MANNERED, DOWN TO EARTH, FRIENDLY, IF YOU DONT FEEL WELCOME WHERE YOU GO YOUR NOT GONNA GO.. CROWN HEIGHTS CRUNCH ON EMPIRE, MIGHT NOT HAVE ALL THE GLITS AM GLAMOUR BUT THEY TRY TO ACT LIKE A FAMILY WHICH IS MORE IMPORTANT..

Clean friendly good customer service they pro.

Well set out given the space restrictions. Good equipment, friendly staff. Clean and well maintained.

Nice club, just a little too dark for my taste.

Long story short— after i got my membership they (the trainer and the sales employee) were trying to get me to get a personal trainer to which I responded I dont think i need it at this time. I was then told that my reason to go to the gym wasnt enough or the right reason, that i needed to lift more and follow a program if i wanted to look like a model, that I shouldnt just run if i want to look a certain way (which by the way I didnt say was my goal nor did I feel the need to tell them that I dont just run and have previous experience lifting), that I only live once and if i didnt get a trainer I wasnt investing in my one life of health. Ive never felt so disrespected at a gym before in all the gyms Ive joined in my life. Will be refunding this membership but you should look into how you treat your patrons.

I can only review as a casual ClassPass guest, but this was my first session back at a proper gym since the pandemic started and this gym is great! Welcoming front desk staff and it was easy to check in. They check your temperature and you’re all set. Machines were very clean and there are cleaning stations everywhere so you can wipe down without a problem. Everybody was very respectful and kept their masks on while they were working out. And majority of people manage to social distance and skipped machines if you were working out on one and then waited to come back. The only reason I gave four-star was I didn’t know that you have to bring your own lock! That was annoying. Didn’t use the showers.

My locker was broken in in the locker room and a credit card was stolen. Fraud charges began after 1 hour of discovery of missing credit card. Reported issue to gym management. Was informed my gym that several similar incidents occurred recently. Asked management to post a sign so gym members can be informed. Management did not put up any signs after several weeks went by. Disappointed.

Any Crunch signature Ive been to has been clean and in good condition.5 stars for excellent customer service - they made it very easy to get Covid-related refunds and cancellations. I had both Crunch and Blink memberships and Blink didnt accommodate for the pandemic situation at all when cancelling.

The employees are very rude, and keep delaying response and asking you to submit a request online. However, you may never get a response from email. And go back to step one - calling the front desk and bare with their rudeness. Then, they ask you to submit a request online...avoid the hassle and find somewhere else. Crunch, or at least this location doesn’t worth the money.

We appointed, super clean gym

Kept nice and clean. Great equipment and generally the instructors are very friendly, front desk staff at times seems to easily overwhelm. When classes are possible, its a good experience - too bad the second class space was eliminated.

If the owner of this facility is reading this, please restructure your management team including General Manager Jennifer Searles she will turn away your business. I have experienced condescending people but not to level she is with clients as well as the staff. Word of mouth is powerful and it spreads fairly quick. I will also be informing of the patrons that do support your vision and mission the experience that I have had with her and a few of her unprofessional associates.

This is the best gym in the city. Everything is well-maintained and clean. Most of their workout equipment are latest and the lockers are amusingly neat. They have expert trainers and fun fitness classes with affordable membership fees. Overall, Crunch Fitness - 23rd Street gave me the best gym experience ever and Im highly recommending it.

Love this place. Lots of space and great interior lighting.

This place is really really dirty. I found a roach on my mat and flies next to the trash can. The floors are covered in dirt. I am writing this during COVID, so I expected the place to be cleaner. It got worse than before. Moreover, the staff ignore you while they look at their phones or say they cant help you or talk to the manager who isnt there. My home crunch gym is the 38th street gym and they are very professional and clean.

This signature location has only ONE water fountain for the whole gym (3 floors), on the underground floor. I had complained about the lack of a water fountain next to the locker rooms a few years ago. They just dont care. Really, they dont care. The one you can see in the picture is like this for months. As I said, they dont care.

In my humble opinion Crunch Fitness is one of the top gyms in the city if not the #1 gym in New York City. Im very happy with the value. I belong to all the gyms. This location is awesome. Very good vibes. They keep it clean too. Crunch Fitness really is on top of their game. I like the new Crunch Fitness hats too. They look cool.

Has an inflexible operations manager who unfortunately prefers to stick to hard rules rather than explaining them for class pass users. May bump up score w a bit more explanation, specifically, why a 30 min window for gym entry is in place when the reservation is for 2 hours.

Clean facility and friendly staff

Super friendly and kind community. Jennifer Searles specifically helps set the tone for a supportive place to work out and be your best - especially during a global pandemic!!

No frills, lots of equipment, good music, not too bright inside, classes, etc.

Very clean and great equipment!

A lot of machines and free weights

Got a membership here recently and Im loving the results. Been going at this for about two weeks and Im totally happy with the set up and well maintained this place is.

The water fountain really hides from you at this location

Went there on the 09/08/19 at 11am with in mind to sign up for at least a trial.The lady at the counter was super cold, completely not interested in me joining the gym.Zero effort.I left saying that I was not interested anymore.First time I have such change of mind in such a short time.Massive effort to be done here. I am unable to judge the rest of the facility since I didn’t experience the rest, so I’ll stick to a 1 out of 5 stars.

I really love this Crunch gym location. The locker rooms are clean and nice, the staff is super nice and friendly and everything is kept in good condition. Its because of this gym location that I joined Crunch! Also its close to Trader Joes and who doesnt love that?!

After having a sour experience with a cancellation process I cant even hold crunch accountable for my banks wrong doing. I want to thank manager Troy for reaching out and truly helping me in the manner over the past few weeks as well as Jasmine from membership services. Not every manager you may come across will be as helpful as the two mentioned above but you both have my gratitude for your time and help.

Incredibly not nice manager on New years day. Thanks to whom I wont be taking out a membership. A.m. it was.

Completely unreasonable with regards to Class Pass users. I arrived 30 minutes early for my slot since I got out of work early (both the 8pm and 9pm slots cost the same amount of credits), and I’m expected to wait 30 minutes in the lobby, waiting to work out, instead of being allowed into the locker rooms to change and drop off my things. Very unprofessional and inflexible with regards to customer service, and a waste of my time. I do not recommend coming here.

Been primarily training at this Crunch site. Well maintained by staff and all the equipment are in good condition. Compared to the site on 38th, this one has more space. My only complaint is that the bathrooms in the [ladies] locker room lack effective ventilation, which means odors sometimes permeate into the rest of the locker room. Classes are personal trainers are solid.

Clean facilities and nice layout. Has everything you need to get a great workout in and convenient to the 1 and CE subway stops

No one at Crunch cares that I was sexually assaulted. On September 8, 2016, it was my birthday. I decided to come to Crunch 23rd Street and do a workout around the middle of the day, so I could enjoy the rest of my birthday and celebrate in the afternoon/evening. I got into the locker room and I was sexually assaulted by a guy I didnt know. Everything happen very quickly in that locker room and changed my life forever.I went to the Crunch staff after it happened because I was having an emotional breakdown. I literally couldnt function or believe it happened to me. They did fill out an incident report in the managers office, but they didnt offer any other help or assistance. They didnt contact the police or medical help for me. Instead, they told me to go on my own sometime to the police if I wanted to do anything legally. I could barely walk from the shock of everything, but when I arrived at the police station they told me Crunch should have called them to the location to come help me and not tell me to walk to a police station on my own. I had just experienced a horrific event and I was in no state to have to deal with this on my own.No one at Crunch Gyms has ever contacted me since to see if Im OK or offer any help. Ive been going thru therapy to deal with everything and I have taken legal action thru the NYC DA against my attacker. Im just disappointed that no one at Crunch Gyms cares about me or has bothered to check

This location needs a serious overhaul, more than just a fresh coat of paint after acquiring it from David Barton. Most trusting are probably how messy and disgusting the mens showers are.

This location is amazing, really well maintained and luxurious. Unfortunately it doesnt have a sauna nor a steam room... bummer.

Super nice

Place is misleading printed out s day pass went 10pm guy said have to 35$ cause membership advisor not in I explained I worked til 10 csj never get here before 9 then he wanted me to join lol ? Well Im glad hr Chased me away cause then I found complete body just a couple blocks down who gave me a free night pass and I joined on the spot the gym is so much better and such a more friendly staff

The facility is clean and the climate is well-regulated. If you intend to only do cardio, this is place. However, if you are looking to lift, it may leave something to be desired. Namely, more than one squat rack. You think at the very least two would be standard?

Going to join!

I used to love this gym. Sad to say it has really gone downhill. Memberships have been very oversold to the point where it is virtually impossible to lift during peak hours. Truly - I have been there many times when all benches and virtually every weight stack machine was occupied. There is plenty of cardio though. Also, full of members who have terrible gym etiquette: dont put weights back, give attitude if you ask to work in on a machine, sit on equipment texting for minutes and minutes between sets, etc.I loved this place when I first joined - Im at the point where I need to find a new gym now however. Do not recommend to anyone who is serious about their workouts.

Great workout classes. Love the clean showers and locker rooms.

Reeks of weed. Hard to work out in that environment

Love this gym! It’s the best in NYC!

Really love this place. Lots of space and great interior lighting.

Super friendly. Clean. Great facilities!

Good gym though needs a water fountain on bottom floor.

Well maintained - great equipment and really friendly staff.

Excellent, clean gym with great facilities and fresh towels.

Very clean, fabulous staff, and very spacious.

Clean gym

Huge weights area. A bit dark and sketchy looking, but actually fine.

Good place to workout

Walk In through the doorway to get inside.

Very clean and taken care if