The worst place ever. you waste so long coworkers are very mean. For me is very depressing going to this location 😕

Need to upgrade antiquated computer systems, set-up sound systems and bulletin boards that inform people when they are being called, and increase security measures for everyone. Also provide an adequate number of bi-lingual staff to accommodate those who are non English speaking. Not to mention, speed up wait times by increasing number of workers to accommodate the increasing number of people applying for assistance.

Case workers never pick up the phone. Ive been calling to reschedule and ask a question about not receiving my card. Whats the point of providing case worker contact numbers if they do whatever they want. Very few actually work, while others chitchat thats why people wait hours to finally get seen. I understand we are being helped but people here get paid to do their job, and they should do it correctly.

The wait is atrocious. Come with patience and understanding because the way the numbers are given out are based on priority and sent to the workers in a way where even though its out of order, the previous worker with the number that should be next, is probably busy fighting a slow computer or extremely concerned client. So even if it seems like a popcorn call, its just this center has the slowest computer system. I dont understand how thats not the main thing to be upgraded in these centers when all these high volumes of new technology with more efficient ways to make things easier come out. But its a set up to have the lower class be in this situation anyway.

They will have you wait for hours. Make sure you miss work. They take their sweat time.

If I can give 0stars I will. They dont help and they are rude. Had a domestic violence victim sit for 6hours and employees told her business out loud in the lobby....very unprofessional. They need to go back and learn some better training or they will meet that one crazy person not afraid to go to jail.

This place is a mad house all walks of life come thru this site for some form of assistance, benefit card, Medicaid, Housing, recertification and /or NYC ID. Some floors workers work, others not such which frustrates people who need help.

They are extremely slow and the staff there including security treat the clients like animals. The wait times are ridiculous! They keep you waiting hours, and if you get at least 10 minutes with your worker its a lot. They treat there disabled clients poorly. The supervisors arent helpful at all.

MADDDDD SLOWGotta wait over 6 to 8 hrs 😓😓😓😓😓😓😓😓for your name or number to get called to have a 10 min discussion. They call random numbers 😒.Ppl get so tired of waiting that they be out and a few minutes to an hour later the workers call for them and their not there which makes others aggrivated😡😤Sometimes it seems like ppl been waiting here for yrs since the stone age just to be called. Sad tho

It felt good to see my Coworkers

Works​ hard to get clients out timely and courteous service.

You come to this office to sit there for 8 HOURS to have a 10 minute conversation with these uneducated clowns, and lets not forget the horrible attitude after you’ve spent an eternity waiting on them to finish eating lunch like a thousand time!!! HORRIBLE!!!!

Terrible customer service The worst of the worst. They need to update there system and the staff member as well

They move slow. The supervisor is rude and loud. The workers act like they cant help you unless your number is called. Its just horrible you will be there all day.

The employees are rude. Waiting time is ridiculous

They may have updated there systems but they need to have someone answer the phones, its a waste of time to go down to the office if you have a simple question that someone can answer.

The workers are rude and not very helpful at all when or if you just need to ask a question. The turn over rate is ridiculously slow. You can spend and entire day there as if you are an employee on the clock.

Very lazy the computer do all the work and they still dont do their job always gotta go to center to see what happened to my case never me always them I dont even mail my application I take it and still they dont get it right

Very slow

Horrible

Lovely

This place is a disaster because of them I lost my food benefits. I had to start all over again. For all this February, I didnt have EBT to go buy food for my children. Who knows until the case is opened again.