Just walked by last night 6/10/18, incredible futuristic looking store.Absolutely, drones will become the wave of the future. Its just a matter of time before they are powerful enough to carry people. Once that happens, they will quickly replace cars as the main vehicle for transportation.Exactly like smart phones, replaced house phones, beepers, and answering machines.Its easy to see, a time not too far off, that cars will become obsolete, like the horse and buggy. 🌐🌐🌐🛰🛰Like back to the Future, who needs roads???

This place ROCKS and Harold & Alex are on point!Helpful and knowledgeable, they were able to fix my issue with the dji and give me great tips!!!You can find cool items from drones to stabilizers.I will definitely go back and recommend the store to all of you!

Great customers service and good prices

Cool store, VERY nice staff, lots of products to choose from and take home. Very nice they are also a service center! Good work Camrise!

The guys that work there are awesome, they help me a lot, its a tiny company but they have experienced user of ski products, so dont even think to go to b&h store to buy a DJI products...cause here its the right place... thrust me I already try it.

Dont send your drone there for repair!!!!You see the motor with 2 missing screws.. Its their handy work.Certainly didnt spend 180 to fly 3 times, and have it crash due to incompetnance!!!!The screw cam loose during mid flight, and it went down hard. See it for yourself. Since I didnt hear from them, I might as well let people know about it.

The staff here is amazing. Most notably Marcell (who even assisted on his day off!) They are extremely down to earth and knowledgeable of DJI products. I had to bring in my Phantom 4 Pro for a repair and the staff gave me some great tips on other DJI products I have. Great experience every time I’m there

My conversations with DJI customer service said their Manhattan store on Broadway would be open on Saturday morning between 9:30 and 10 am I traveled 15 miles to spend an hour waiting for the store to open,it never did a waste of my time honestly would have been better.

It is closed only NJ location open🤦🏾‍♂️

I have to Give a huge shout out to Dan, Esmelki and Stefan! Thanks guy for all the help and the hours of help that you gave me updating and giving me lessons on how to set everything up! You guys really took the fear out flying this and setting up the apps to see if it is good to fly or not. Helping me with my FA licence... just EVERYTHING. now time to play with the filters next.

We had a great experience. the people are nice and professional. no hard sell love it I think his name is peter

I cannot stress enough how terrible of an experience I’ve had with this company. Ordered a DJI fpv controller from them and spent the better part of a week trying to figure out why the hell the aux switches kept locking up and causing havoc in beta flight. Finally took a closer look at the unit and found out that one of the antenna housings was broken. Sent back to them within a week and a half of purchasing and they promptly charged me a $89 re-stocking fee and accused me of dropping the item. Such a terrible customer service and purchasing experience. Stay away!

This experience was everything I had hoped for and more! Not only did I get the parts that I needed but I also got an amazing walk-through and my drone updated. Alex was extremely knowledgeable and helpful! A+

This is a great store front with friendly and knowledgeable staff. One has an opportunity to see and touch all the DJI products.#travelformortals

Came here thinking my Dji osmo mobile was damaged.. and the guy in the store was very helpful and helped me work it, turned out only needed some balancing.. getting here was trouble though specially that there isnt many DJI stores available to seek support from.. they should open more stores across the US and the world

The worst store in New York. Buyer beware They do not answer phone calls emails and if you buy off eBay or Amazon they will not answer those messages as well. They claim to sell new drones but the drone I God was and knew it looked like a factory Refurbished. It was sealed but usually new drones have stickers on them And do not have scratches.You can risk it and maybe you will get lucky but pay attention to the Reviews They look appealing Because of the free gifts. But think to yourself are you buying the drones or the gifts?

Placed an order for DJI Googles. Processed order never sent product. No reply as to why. AVOID< AVOID< AVOID!

I’ve been there half a dozen times, the staff is knowledgeable and friendly. It’s a good place to shop for drones and accessories.

Really terrible experience. They sell products now on Amazon as FlySafe CR. They claimed I returned the wrong item and then they kept my drone and refused to issue refund.

I enjoy there products. From the drones to the cameras they seem to make good quality tech.I started off with their drones which were pretty awesome and definitely made me one of the cool kids in the neighborhood. Then I moved to that cameras which allow me to take really smooth videos and capture some wonderful footage of my family.Stop by & try. Give me a thumbs up if you liked the spot👍

The people there are very helpful!

I had a question about balancing my new Ronin SC stabilizer. Not only did Harold help me figure out my question, but he spent some extra time giving me some tips and tricks to how to use it. He is both knowledgeable and extremely helpful. Great experience! Thank you!

Unbelievably professional, friendly and knowledgeable staff! We bought our DJI Spark from Best Buy - dont be like us! Best Buy is no cheaper, they forgot to include a key cable in the pack and obviously, they are clueless if you have any questions re drone. And! As a bonus, this store has more and cooler designs then Best Buy. When our drone arrived, we spent 5h trying to start it. No luck at all! Manuals are useless... We thought that the drone is broken or if it is not broken, it is too complicated to use and we were on the verge of returning the purchase... But! We found this store! Store personnel showed us how to start drone, gave us tips and flew it for us to make sure it is working fine. All within minutes from showing up on their doorstep. Highly recommend! Please check them out before buying your drone online! We will be coming back for a drone upgrade!

Great staff. I arrived here with a business emergency, begging for help with a power cord.The attendant, which unfortunately I didnt ask the name, promptly assured me he had it and explained to me how I could be confident that that will work.Amazing work on the support.But they have so much more there, drones for example. I loved your help guys.

Great store. Well stocked. Knowledgeable staff. Got a great deal on a Mavic mini

Customer service at this store is unmatched. Alex was super knowledgeable and helped me pick out the right drone for me. He answered all my questions regarding how to set it up and took the time to cover everything I needed to know as a first time buyer. Definitely worth visiting the store and I will be back to see Alex again.

Brought my drone in to get fixed. They said one motor was blown and the other 3 wasnt but had little issue nothing major. They didnt give me the option just to fix only 1 motor which is the one that is blown out. They charged me to fix all 4 when I didnt need all 4 changed. I was basically scammed out of more money. Never again!!!!

Great store. Friendly staff. Peter was an amazing help! Gave me great advice and help me pick out the right drone for me. Bright guy and knows what hes talking about. Hes a great addition to the dji store. He wants to see you satisfied and happy with the product and gladly will help you out with any questions or how to set it up. Two thumbs up !!

The staff is awesome man! We just bought Ronin S and wanted to shoot some stuff on Times Square but we were not able to set it up so we stopped by in this store. These guys took care of us from A-Z and I can’t help myself not to leave review for this! Super friendly, super helpful highly highly recommended!!

I went in and got something bigger and better than I think I wanted! But the store is great the let you see how they work and of course the employees know A LOT about the products. I should have gotten the free lesson though.Update: 7/4/18 went back today and got great service again. And a Tello! 5 Stars

The guys here deal with a lot of bad rep but honestly I’ve experienced nothing but professionalism and above standard product knowledge. They’re super cool and friendly and always do their best to help out. Actually many people misunderstand and assume that this is a corporate store but it’s actually an Authorized Retailer, not affiliated. In my opinion, way better.

Fantastic service, great people. What Peter doesnt know about drones and the products, which he uses extensively himself, isnt worth knowing. Within 5 minutes of listening to him dealing with other customers, I knew he would steer me right. Very happy.

Friendly and customer oriented staff, explained everything to anyone

Amazing

Thanks to Larry to help me so nicely to setup my drone. Even I didn’t get my drone from this store. He was really nice and helpful and actually everybody I met there was so bright. Thanks again

Visited this location on Saturday March 24th around noon. I was felt welcomed. The women that helped me was excellent. She explained the products in great detail. Being a hobby photographer and an high tech designer I found her product knowledge to be deep while being able to explain these details. She immediately was able to size up the proper product for me. I will be strongly considering a purchase based on my experience at this store.I should also mention that the rest of the staff also aided in my experience and was most pleased with their enthusiasm and knowledge.

Dont waste your time by looking for this store ... This has been the very worst New York shopping experience ever !!! Ive crossed the whole city happy that I could have the good advice for my first Professional drone, and I was really decided to buy one there... I went out few minutes after, totally disgusted by the welcome Ive had. The young sellers have nothing to say, nothing to really advice you, you can not really test the drones and their return policy is just absolutely ridiculous : 10 days !! if you return your drone it must be still sealed (!!!) and more than that, you will loose 20% ... Can this be really worst ? Believe me, dont waste your time and go wherever you want. For my part, even if I did not wanted to go there, I went to B&H where the return policy is much more better and where Ive found a nice guy to advice me.

My mom and I had a great experience. Matt was extremely friendly and helpful. We arent from NYC, but when we are there we will definitely make it a point to stop in. Definitely recommend for people who are looking for a drone or even just interested! 👍🏻

Paid 400$ plus for drone repair they’ve had it since January and refuse to send back

Decided to place an order to take advantage of their Black Friday sale, mainly to take advantage of the Free 2 day shipping + returns for orders over $100 posted clearly on the top of their website. I even called to confirm this 2-day shipping offer. I spent well over $100 on my order and they sent me an email stating my order has shipped via FedEx Home, which is a ground service and not 2-day. I called to ask them about it and they said I was out of the Free 2 day zone, which their website clearly does not state. They refused to upgrade me to 2 day and only offered to cancel my order. Bad customer service that could have easily been fixed.

Hands down the best service and technical knowledge. They go above and beyond for their customers. Genuinely friendly team. Would definitely recommend you check them out. You wont be disappointed.

Horrible customer service, you can buy a drone from amazon for a better customer service, my drone broke and i wanted a fast repair so they said you have to pay $75 for express repair and it will take some time so i asked if they can deliver drone with uber when ready they said yes as long as they send me a link for me to pay once paid they can, i agreed after reviewing the drone they said i need a new one, they offered a refurbished one thats $200 cheaper then a fully brand new one, i agreed to purchase the refurbished one,After the manager said they cant give me drone unless i come back to manhattan personally to pick it up after they already told me that i dont have to be there. The manager has one of the nastiest attitudes that i saw, Not a professional, he said his name was sam i dont knot if thats true, i done recommend this place at all

Great store! My daughter and I visited this week. Matt helped me pick out a couple items for my sons Mavic. He was very knowledgeable!!!! I called today and spoke to Alex and he, along with the manager, resolved an issue I was having. Great customer service! Wish the store was closer to Ohio!

Have attempted to return two separate items I ordered from Camrise on Amazon, and both times I had to call Amazon to get my refund back. Customer service is poor and good luck getting a refund back anytime soon.

I requested for customer care and it was absolutely amazing. Well trained and Really amazing service. The person who helped me was peter and did an amazing job taking me through the process of how to fix it step by step. Definitely worth checking out!

These guys are so helpful and courteous. Mark really helped me understand my drone and gave me a quick tutorial on my mavic air. Really appreciate the assistance!

Matt at this store was incredible at helping me figure out which drone to buy. Im new to drones and was pretty overwhelmed by the choices. I was planning on stopping by but just called instead. Matt was able to help me out over the phone. Hes knowledgable and passionate about the product and took the time to understand my priorities to make a recommendation. I ended up purchasing what he suggested online. Im so glad I spoke to him before buying, since he was able to guide me towards some better choices. (Note: DJI staff doesnt work on commission, so theres no hard selling or pushy tactics. Just helpful recommendations.) Thanks, Matt!

I had a great experience in this store. I bought my first drone (MAVIC AIR) I worked with Peter. I couldnt have gotten a better rep. Peter answered every question I had in a second. I couldnt stomp him with anything. Peter is extremely knowledgeable in every aspect of Drone flying and products. He took two hours out of his day to cater me and my questions. After I purchased my drone, I ended up bumping into him at local field and he stopped what he was doing to take the time to help me with my drone. Im more than satisfied with the experience I had and Ill be back when its time to upgrade. If youre interested in a drone, I suggest you go to this store and ask for Peter.

Helpful and knowledgeable staff who are happy to talk through details of the equipment and ensure that you are certain before making a purchase. Certainly gives great confidence and ensured a second visit from me and a recommendation to a friend.

Sam has always been very knowledgable and willing to help. Had a great experience the other day with Peter too. He worked for hours to get our new drone up and running- totally above and beyond, and very much appreciated!

Great customer service, very knowledgeable and I had a fun experience. They helped me with a question I had and was gracious. Store is a bit small. Could have a better location. Otherwise its great.

Customer service is outstanding!!! If youre going to buy a drone this is the place to go. These guys know their stuff well and will give you the best advice . By the time you leave the store you fell like you just been introduced to a new family member!!!

Beautiful store! I would like to mention that a young man named Esmelki helped me figure out which drone would be a best fit for me, very polite and patient with my many questions very informing. I give this store a 5 out 5 great customer service will be returning.

The team here are always helpful and fun to talk to. Very knowledgeable staff!

Shopping in Manhattan @ night.You see high-tech futuristic Dronesin a well lit, well displayed store.I walked in and was well recieved.I spoke with Peter - who helped me discover a more affordable dronefor my needs, and complimentedmy suit. 🙂Great Store, Great Service !

Best customer service, best products, best everything! Really love the knowledgeable sales associates. They made me feel welcome and really knew their stuff! Five stars!

Amazing guys!!! Super helpful, patient and efficient!!!

Don’t buy their drones! Tried to impress my 1 year old son with my drone. Said to update and now the drone has been beeping for 30 minutes n me n my son sitting here in the park with nothing to do. I don’t have mini card reader or my laptop with me. Still not flying. Will not purchase anything from DJI ever again. Smh.

I had an issue calibrating my Mavic Pro but the guys there got me up and running in no time! Extremely knowledgeable and professional. No complaints here.

I must say that being that I have a very hard time communicating due to a severe head injury after an assault, and it has given me very low self esteem and I tend to ramble on but they made me feel so comfortable considering my situation and made the repair process of my drone extremely easy. My drone is my only peace of mind with a mind full of traumatic thoughts and they treated my drone like I do. I may not live long but they will give me a memory I will always remember. Thank you Camrise for being so understanding.

Very friendly staff helps us to calibrate our drone.

If you understand that DJI is absolutely the leader in this industry then you will need to know about this location and what follows. The crew at this location has proven to me that DJI was very wise to put people who are knowledgeable and connected at our disposal. The guys here Sam, Peter, and the gang are heros to my company and efforts in aerial photography. They equipped me with the latest phantom 4 pro ahead of just about all in the country. Also there service department is connected directly to the DJI engineers who Im told have a testing site here in N.Y. You simply cant go wrong with this kind of support and sales thanks guys.

Peter and Alex were very helpful and knowledgeable about knowing the many different dji model drones and cameras with accessories at hand. They provided me with a solid understanding of which one to choose from to best suite my drone company and clients particular needs. I highly recommend there service and to check this store out as I will most definitely be going back again and again. - Gary

Went in to ask a few questions about Enterprise and the staff was very friendly and answered all of my questions without hesitation. Definitely recommend 👍

Be aware of this seller. bought a drone from him using amazon platform. had to return it. he didnt issue the refund till i called amazon and made a fuss about it. then he issued the return after 25 days of receiving the returned item, even though amazon policy limit the amount of time to refund to 20 days. he only returned half of the amount of the order. so, if i didnt contact amazon, he would have kept the item and the money.

Great service and guidance of you are trying to figure out which quad-copter to purchase. They have everything on display and fortunately things in stock - where others dont have a supply for weeks.Always feel free to reach out to me on Twitter @joerazz

David and Kevin are amazing. I came in with a issue for my inspire 1. And not only did David havenmy inspire working in less then ten min. They both also helped me with information about my drone I wasnt even aware of so I get to make my video shoot and my stuff is working tip top shape. Thanks David and Kevin. And thanks Dji for making the best equipment Ive ever used and they give you all the help you need after your money is spent. They still treat you great as a past customer.

Went to DJINYC to buy my Mavic Air! Im super excited to fly it!Marc helped me set it up and taught me the basics. He spent almost an hour with me and my new toy! Wonderful place, wonderful smiles, and lots of positivity from this place! If youre ever near Times Square, definitely check them out.

The store showcases the full range of DJI products and caters for beginners up to professionals. Peter was extremely knowledgable and has experience flying in many different countries. Thanks for the great experience.

Very pleased with this place. Sam helped me with ebay issue with my drone. Explained everything perfectly. He is an expert and willing to help!

Store is unreal and customer service was fantastic. Definitely need to ask for my man Shadin if you visit. Hell help you find the right drone for what youre trying to do. 5/5

Matt & Alex were VERY helpful! This is a GREAT STORE and a GREAT EXPERIENCE!!!!I highly recommend you visit when youre in NYC! Im from Los Angeles and am looking forward to a DJI store to open here soon!

I was going to give up and ask for a refund from DJI and then I called this store. I didnt even purchase my drone from them and they still helped me out. Peter was extremely professional, experienced and took his time addressing my concerns. Even when I jacked up my drone again, he helped me out. If you live in the tri state area and want to get a drone, see Peter first. Hell take care of you!

Great store! Professional friendly and fair.

My visit to the DJI store in NYC was the best support experience I could have imagined. The rep, Marc, single handedly solved my OSMO issue (which 4-5 DJI phone reps from who-knows-where previously said to send it to DJI in California --we all know what that means) and performed the task with determination and a smile and a more than willingness to help. DJI, promote this guy before he gets away.

At the NYC DJI showroom I was pleasantly surprise by how professional Peter handled my case.Incredible service, bar none.Thanks you

Great experience, the salesperson was extremely knowledge and helped me pick out a simple starter drone for my kids and I. High quality products and customer service to match.

Bought my nephew the DJI Spark from Sam and he was trained by Harold G. What a great trainer! Taught my nephew in a quick lesson -- what a nice guy! Thank you, Harold and Sam!

If your looking for a DJI product this is the place to be. Really great store in the heart of Manhattan, very friendly & helpful with finding a solution to any problems. Highly recommended shopping there 🌟+5

When there and the guys had excellent customer service,will recomend anyone to come back her

All of the staff were extremely helpful, knowledgeable and friendly. Would definitely recommend stopping by if you have questions about service or parts for your existing drone or in the market for a new one. My mavic pro gimble was acting up and they fixed the issues right away

I spoke with Dan this morning and he is awesome. Dan answered all of my questions and gave me as much time as I needed. It felt like he was my personal DJI support representative. Whoever hired Dan did good.

I came in today for the new mavic air early in the morning and waited for the employees of the store to come in. An employee by the name of Marc helped me out and was very informative. Thank you for the great customer experience Marc, I will definitely be making more purchases from here in the near future!

Was happy to pick my Mavic Pro Fly More package right from a retailer. Staff was knowledgeable and made sure I would be up and flying without hassle, all the while, doing so with safety. Thanks DJI for coming to NYC!

Love the place! Went in and was greeted by friendly staff. They showed me the Mavic Pro and how it operated. Its refreshing to see people who love their job. Thank you!

Incredible service. Seriously. I brought in a Ronin-S to see if they could outfit and customize it--and they went beyond the extra mile on my behalf. In the end, the customization wasnt possible (no fault of theirs--it was an odd request), but they worked for two days trying to get it to work. Gave me regular updates, called corporate DJI on my behalf, called in a few favors from pros they know, and even opened new products, updated my firmware, all in an effort to try and make a crazy modification work. In the end, I asked how much I could pay them for all their time and effort and hours of endless tinkering, and their only response was, Nope, its what we do. No charge. Im still in awe. Customer service like that? In the city? If it didnt happen to me, I wouldnt have believed it.Oh and PS, they called me after and said DJI sent them some spare parts for customers of theirs who bought the Ronin-S. I bought mine at B&H, and he still told me to come over and pick up some free spare parts!Huge fan. Youd be stupid not to buy from there. Ask for Peter.

Great help with any questions we had about drones. Very enthusiastic in helping us and showing us the products we were interested in. Best customer service i had in NYC and I live here.

These negative reviews are a shame. I visited this store before it opened and I had the pleasure of meeting the two men setting everything up. They even replaced 2 of my propellers that were damaged. It was very kind of them. Definitely worth visiting the store. Best of luck

My drone has blurred image, I bought online,and I just opened from the box, first shot and I figured this have factory problem. The drone was 1 week old and I have protection plan on it.I come to this shop and they said u have to speak with costumes service,,,,I don’t understand why is this shop didn’t solve my problem.After I spoke with DJi costume service I was more shocked, they never solve my problem, the worst experience ever.I hope no one has the same experience like me.

Fantastic customer service - they went out of the way to prepare and ship an urgent order over the easter weekend.

Very quick and efficient service. Was in and out with what I needed in no time at all. Great experience

The work these guys did was as expected. However, I inadvertently left my Micro SD card in the camera of my DJI Phantom 3 Pro when shipping for service. When I realized my error I contacted Camrise through their website notifying them of the error on my part and offering whatever it took in payment to get it (SD Card) back safely. About and hour later I received an email that my drone had been delivered and recieved by Camrise. Since this was the very next morning after shipping my drone form Tennessee, I knew this was impossible and that the message sent to Camrise was not read and the standard, We received your drone message was sent out. Obviously upon receiving my drone back the Micro SD was missing. Camrise is very forward in asserting that they are not responsible for any additional components intentionally or inadvertently shipped with units. Camrise seems to place very little value on customer service and going the extra mile for their customers. Be aware of who you are dealing with before you use this service.

Super friendly and knowledgeable staff but as usual DJI policies and customer service fail to keep up with their products. After literally purchasing thousands of dollars of DJI equipment and most recently a new Spark directly from this location I am told that they are only selling the controllers for the unit one per day. If I want the controller for my new drone I have to return at 8:30am and hope to be first in line as the store opens.I cant wait until the other drone companies catch up with DJI so the free market can teach them a lesson. The guys in the store are awesome, unfortunately the company they work for is among the worst Ive dealt with. Dont even want to get started on their return and repair policies. Ive had a drone take over a month to be repaired by them and still not work properly. Just a horrible company taking advantage of their current position. Wont last forever though.

I have been to the store on many occasions, and I cant speak highly enough about each and every experience! Last time, Daniel Riff was a superstar. He was so helpful. Thank you all so very much, you keep me flying & filming...

Absolutely great was my experience at th DJI store here at 52nd Street and Broadway

Excellent service. Through knowledge. Great location. Excellent service

Solid, knowledgeable, accommodating and friendly staff; always on point.

Good experience. Very helpful. Got my drone fixed in less than a week. Would go back for service there any time.

Horrible customer service.They will sell you the store, and tell you they will help you with the drone blah, blah, blah.I have been calling the store for a week. No one has called me back. I ask for a lesson that I would pay and nothing. Im was happy to start with the drones and now Im really turned off.

I sent my mavic Pro into this store to have the front sensors and recalibration performed when I received the quote they quoted me gimbal replacement and two motor arms. When I called them to explain that I sent this in for something entirely different than what was quoted I asked him to give me the original quote as I never had issues with the gimbal or the motor arms. After having my drone for 10 days I received the Drone and before he even fly it the gimbal motor overload message comes on and the gimbal is very shaky and does not adjust mind you I never had this issue before. After calling and complaining to the company stating that I received the Drone back with a broken gimbal they said please send it in and we will inspect. Now I am I out of pocket another $260 for a broken gimbal I feel was caused by the technician