Our Repairman, Prakash, arrived right on time and did a masterful job of setting straight our elderly wall oven. He had read my input carefully and so arrived with all the correct parts and completed the repair speedily. This could not have been a more positive experience!

I do love this company and have used them for years with terrific success. Very professional and will work hard till they find the problem and fix it. My dryer was especially difficult to diagnose but they stuck with it abs it’s working really well. Thank you.

They have a great service came on time the technician was wearing a mask And shoe cover Efficient and kind Price is reasonable

My commercial grade Miele dryer had been flooded during the hurricane last week. Outside hurricane pressure pushed water INTO the outside dryer exhaust vent, and then migrated all the way through the exhaust ductwork to my Miele dryer. I thought the unit was done. (See photo, which was after I cleaned our the water, but BEFORE the Mr Appliance techs arrived).Sanjay & Padmini (the fantastic repair techs from Mr Appliance) totally cleaned out my Miele dryer, and checked all the mechanicals, and had it working within an hour or so. I was truly AMAZED, AND I CAN TOTALLY RECOMMEND THIS FIRM AND THEIR TECH’s WITHOUT ANY RESERVATION. THEY ARE TOP NOTCH!I wish ALL appliance repair firms were as responsive and competent as Mr. Appliance…..Other competitor organizations should take note. Also, clearly Miele picks their third-party service representatives carefully …. I say this because it was Miele who (thankfully) referred us to Mr. Appliance.

This company was fantastic! From the moment I first called they were completely professional and up front about pricing. The tech that came to my home was amazing. He showed up on time, diagnosed the problem with my oven, told me he had the part I needed in his truck, showed me a quote and did the actual repair within half an hour. So wonderful. Would give more stars if I could.

The technician, Sanjay, was very helpful and thorough in assessing the problem to the dryer.

Mr. Appliance was responsive and able to do the repair we needed, unlike some other companies. On the day they were scheduled, though, the company did not provide the necessary lift to handle the wall oven that needed to be removed, even though wed explained that on the initial call. So the work needed to be postponed a day, after it had already been put off a couple of days because of scheduling on their end. I was not happy with the final pricing, either, having been told the job would net out under a certain amount. That all said, the actual technicians were wonderful. Both Sanjay and his assistant Padmini did the job well, efficiently and courteously.

I have never written a review ever in my life, thats how bad this place is.Do not bring this place your business. This review asked me to choose a service that they performed and I cant choose one cause no one ever showed up. Postponed several times over a 4 week period for a basic dryer repair. Spoke to 4 different reps and no one wanted to help or had a clue to what was going on. This is the type of place I would recommend to my worst enemy just to drive him crazy for a couple weeks. Cancelled before they could no-show again and when I threatened to demand a refund, Stu didnt care one bit. Deserves a 0/5. Cheers.

Called to schedule an appointment for repair / replacement parts. They promptly dispatched a gentleman named Neven.Was told he would follow up with an email review and confirmation of parts order. Nothing ever came, followed up 4x.2 stars instead of one because the dispatch was prompt but zero for follow and execution.If you want something done this is nothing the business

Made an appointment online. Had a two hour window for service appointment. Prior to the end of the two hour window I called just to confirm technician was coming and was told that yes they would arrive by the end of my 2 hour window. Time passes and it is now 20 mins past the end of my two hour window so I call again and speak to the same woman who tells me I dont have an appointment after all. She isnt sure what happened with their scheduling. After waiting around all morning for them to arrive, all she can offer me is an appointment the following week! Not professional. Would not recommend.

The tech was very knowledgeable and explained everything clearly. He took care of the problem in a matter of minutes and gave me clear instructions on how to prevent the same problem from happening again. Very satisfied.

Professional and on time. Came during expected window period. Was able to quickly determine the issue and fixed it. My only comment would be online scheduling needs to match actual availability.

Prakash was able to fix my dishwasher (even though the insurance company did not send the proper number of parts) because he had foresight and came prepared. He is a true professional and went above and beyond. The people in the office were also extremely helpful.

They came when they said they would and did what we needed them to do, efficiently and professionally. Very positive experience.

While the repair visit needed to be rescheduled to another day, the serviceman arrived within the appointed time, was professional and friendly, and made the repair quickly and neatly. I would definitely use this company again.

My conversation with them:Me: To replace the switch costs $600?Mr.A: Yes, $160 for parts and $400 for labor + tax.Me: I checked on Internet, The retail price of that part is $80Mr.A: Oh you checked, did you? But you probably didnt add shipping..I think it is enough to show what kind of company they are.I called to another company and was charged $240 . Total!

I made an appointment on 6/9/2021 for 6/10/2021 between 1pm - 5pm. They stated someone would call before they arrive but instead I received no call and no one even showed up to the appointment. Not only have they wasted my time but I also had to take a day off from work just for no one to show up. I called their call center 3 different times and every time they stated that I did have this appointment and someone should have called but they could not explain why no one had called me back yet. I did not even receive a curtesy call or email if they intended to cancel. Thats just bad business.

Diagnostic appointment made with Mr. Appliance to look at problem washer. Easy appt. process with follow up. Team arrived promptly and offered professional, courteous and understandable evaluation.

Easy to schedule. They arrived on time and completed work quickly.

The technician, Kimarley, was very knowledgeable about my Miele product, made the proper diagnosis and had it repaired perfectly once the parts came in. His service was A+. Unfortunately, the company is very lax about their responses to the customer. I am still waiting for clarification about the total amount I paid and no body ever gets back to me.

The repair man only had 5 minutes. I knew my problem was easy but could not figure it out. He did with a minutes. Very nice and professional

Wonderful. Henceforth, going to Mr appliance for all repairs. I am harsh judge and they checked positively for all my boxes

Excellent and prompt courteous service. Serviceman and assistant were very knowledgeable and helpful. They observed all protocols and explained in detail the problem and solution. I highly recommend the company and service personnel.

I used Mr.appliance back in 2016 they help me changed a burned out part on my sub zero. Today I found out that instead of giving me an original replacement they gave me a 14dollar cheap substitute and charged me almost 700bucks. Over the year that 14dollar replacement cussed my compressors burned out now I have to change the whole system!! STAY AWAY FROM THIS COMPANY!!! THEY ARE TOTALLY SCAM

Worst service ever. Go to other place.Called three times to make an appointment, still got wrong time. The technician was at my place for 5 minutes, saying it doesnt worth fixing and charged 186 usd.

Poor service and UnresponsiveRecently Mr Appliance came to fix my Miele washer/dryer and charged triple the manufacturer’s pricing. Additionally they damaged my wall and floor.For months the manager Christine indicated they were looking into it and promised the owners, Stu and Alison Kauder, would call with a resolution - they never called.Mr Appliance is also rated an F by the Better Business Bureau.

Outstanding in all respects: reliable, diligent, knowledgeable, professional, and courteous. Would definitely call on them again!

Excellent service. Punctual, informative, fixed the problem, and cleaned up the work area. Highly recommended!

Sanjay Ragnauth was an awesome technician. Fixed our washer quickly and professionally.

Our washing machine was periodically leaking from the detergent dispenser. The technician thoroughly examined the dispenser and the mechanics of the water flow. He determined that the high water pressure was causing the leaking. He did not recommend reducing the water pressure. Instead he recommended that we flip up a moveable part in the dispenser, which will enable the water to drain faster and not leak.

Christine was very nice and tried her best to help me!

Got the job done. No complaints.

We had an overall good experience with Mr Appliance. Although the time to get the part and schedule an appointment to come back seemed a bit long. We had to call the office back after a couple of weeks to follow up the initial service call. That is not great customer service and we would have expected that the office should have phoned us...Our service technician Sanjay was very competent and fixed the issue carefully and neatly. He was polite and left the job as immaculately as he found the kitchen. We are pleased with the service and will use Sanjay again if we need any other appliance repairs. Thank You.

Very reliable. Ive used these guys dozens of times

Professional and on time. Communication with the company was easy. I was very happy with their service and would recommend them.

Our repair man did a great job and identified the problem. It took a while to get an appointment slot but once he was here, the problem was solved quickly and with the highest professionalism.

Great team. Prakash Bansy is amazing. Top recommendation.

DO NOT ISE THIS COMPANY!!! YOU WILL REGRET IT!! CHRISTINE IN THEIR OFFICE IS THE ABSOLUTE WORST!!! I just got off the phone with Christine at Mr. Appliance. Unprofessional is an understatement! I had my microwave serviced 3 weeks ago and was told I needed a part. I called to follow up about a week later and spoke to Christine and at that time she told me the part did not come in, it was ordered from PC Richard and the hold up was on their end. She said would call me back. Fast forward two weeks later and I still have not heard back from Christine. I called PC Richard and they tell me they do not have an order from Mr Appliance for my microwave at all. I call today and low and behold Christine answers the line. Before I could finish telling her the reason for my call she says hold on and puts me on hold. I was in mid sentence. She comes back to the line and as I continue the story she says oh I will have to call you back. Lady, can I tell you the reason for my call before you decide to call me back! At that point I asked for the manager and she proceeded to tell me she was the manager! Really?! With that level of unprofessionalism?! At that point I was tired of Ms. Christine and her non caring attitude and had to let her know about herself! The whole experience with her from the first time I called was just not welcoming, it was not helpful, it was unprofessional and an overall bad experience. I was made to feel like I was a bother rather than a customer. I would not recommend Mr. Appliance at all! What I would recommend to Mr. Appliance is training Ms Christine on her customer service skills and her telephone manner. I know many are working from home during these rough times, however we still need to keep our professionalism and not sound like we just rolled out of bed and started taking calls! Do better Christine! I just went over all the reviews and there are countless reviews mentioning this nasty Christine and her inability to do her damn job! Why does she still work there?!

Friendly, informative service rep. Good representative of your company

Unprofessional, Unresponsive, Incompetent, UnscrupulousIn January 2021 Mr Appliance came to fix my Miele washer/dryer and charged triple the manufacturer’s pricing. Additionally they damaged my wall and floor which was documented by the Mr Appliance repairman.For over 3 months the manager Christine indicated they were looking into it and promised the owners, Stu and Alison Kauder, would call with a resolution - they never called.Christine who said she was college educated (I don’t know why she told me) often seems confused. She had repeatedly brought the issues to the owners Stu and Alison Kauder, but they never responded.I have since learned that Mr Appliance is not accredited by the Better Business Bureau and is rated F (Better Business Bureau’s lowest rating).

Extremely accommodating as I had a dinner to make and my oven broke. They diagnosed the problem and returned a few days later with the parts and fixed it.They were on time and very clean, covered their shoes and wore masks. I do highly recommend them

On time, respectful, quick and got the job done. Sanjay R was fantastic

Incredibly professional business!!! And very competent and personable. An absolutely stressless experience. Thanks so much!

Unfortunately, I’ve had a very bad experience that has been ongoing for four months. It took several weeks to get an appt, then the repair lasted only approx two months. They returned citing a new problem. It took weeks for them to return to make the second repair as they canceled the day of an appt, rescheduling four days later. When the second piece was replaced during the second service call, it worked for only two days. I sent an email to them stating it was URGENT, yet almost a week later I’ve had no response. The money I have spent on this with Mr. Appliance is more than a new oven costs. I have asked for a refund but have not received a reply as of this writing.

Friendly helpful service professional

Mr. Avinash Rupert, my technician, was extremely competent, quick, and very courteous. He even cleaned behind my oven. 5 Stars!!

Our technician, Sanjay Ragnauth, was polite, professional and - most importantly - very good at his job. The broiler on our Wolf range stopped working and Sanjay was able to replace the broken parts and have the oven working in about 30 minutes.

My repair person was on time, friendly and fixed my problem with my microwave quickly with out any problems. I did not have to buy parts so it was reasonable for a viking which cost over 700.00 new. Problem is the microwave itself was too expensive to begin with!

Sanjay Ragnauth was on time and very professional. He was able to repair our oven the same day.

They were very knowledgeable, quick, and professional!

Mr. A arranged an evaluation very promptly. We needed our oven! Within a week they could replace the part we needed. Workers were professional and respectful, much appreciated during COVID restrictions. I’m grateful!

I was able to get an appt. for the next day. The 2 technicians (I wish I had written down their names) arrived early !!! They wore masks and gloves and shoe covers. They fixed my dishwasher quickly and it runs like new now. Both men were very professional and both were an absolute delight. I would definitely call them again. Very pleasant experience from start to finish.A+

My experience with this company has been extremely poor. Bosch referred me to them to service my Thermador range after the Bosch technicians were unable to offer insurance my building would accept. I was first referred in October. It is now June, and my range is still not working.They seemed organized and efficient over the phone, and the technicians were polite. Everything else was a disaster. They came a total of 4 or 5 times. Each time after the first, a part or employee was needed that they didnt have. Each time, they told me they were ordering the correct part and I would get a call to schedule when the part came in. The last two times, they never ordered the part at all but instead closed my case. I just spoke to them again, and they said the case had been closed and I needed to work with Bosch or another provider. They refused to offer any explanation or work around. Perhaps they are responsive and helpful if customers are cash customers, but they clearly have no interest in providing warranty service.

Outstanding service and excellent communication every step of the way. Also most helpful in recommending Gringers to me fo new appliance purchases. Much appreciated.

This place is a total nightmare. They wasted so much of my time and I still have a broken dishwasher now a month later. First, they came and performed the diagnostic and left the container where the dishwasher fluid goes broken. Still, I decided to have them back to install the part they said I needed. When I called them to schedule the installment of the part they said they had no record of my diagnostic and they would need to perform that again. Luckily, they emailed me the results of the diagnostic so I forwarded it to them and that solved that problem. In order for them to enter my building they needed to provided COI and Covid paperwork. Before the next appointment I received a call confirming the appointment and confirming that the paperwork was completed and will be brought by the technician. This was not true and he was denied entry to my building. It took WEEKS before they got the paper work to me. I called several times in between and was told it would be sent over before the days end.... and nothing. Then I got a call saying the part they had to install turned out to be broken and they had to order a new one; it didnt even matter, they still didnt have the paperwork completed. Of course they didnt call me to tell me the part had come in but I called them and they said it did, indeed, come in. They told me the nut and pistol had come in and was ready for installation. I was pretty confused because I was told the part I needed was a check valve, but they insisted it was a nut and piston and we scheduled another appointment (the paperwork was finally in). I was not home when they came, stupidly. They came and supposedly installed it and ran the dishwasher. When I came home, I came home to a STILL broken dishwasher. The dishwasher still wasnt draining and they hadnt even bothered to clean the filter, which was part of the problem to begin with. They left my dishes sitting in a puddle of dirty water. When I called them to explain what happened the receptionist said they did they best they can and when I explained they probably installed the wrong piece and didnt even clean the filter, she said I will call you back and that was the last I heard of them. We just ordered a new dishwasher. NEVER AGAIN. DO NOT USE THIS COMPANY.

A little pricey but very professional, did a good job and arrived on time.

The Technician had done a great job

Great service Did everything they said they would do I will always call on them again

I was frustrated at the times it took to get the part I confess and whose fault that was I cannot say.However in the end, tjet did try to get it done ASAP .

The people at Mr. Appliance are unreliable, incompetent, and uncaring. It took them over 2 months to complete a simple repair of my Miele dishwasher. During that time, they last-minute cancelled appointments that I took time off of work to be present for 3 times. When they finally fixed the dishwasher, the technician damaged adjacent plumbing that created a leak into a cabinet, and denied that he did it. Since that time, Christine from their front desk has continually promised to “get back to me tomorrow” about resolving the issue At no point in 3 months of dealing with them on a weekly basis did they take responsibility for anything or express remorse. They are dishonest and I will not be using their services again.

Dish washer needed a very expensive part which was installed and is now working. The repairmen were very nice ( Carlos and Alex) and they were on time. The down side was that the repair was very expensive and the original date got cancelled and rescheduled for the next week. But my credit card got charged when the appointment was made, two weeks ahead of the repair. Not sure I would use this company again for those reasons.

The serviceman was very prompt. He fixed the problem quickly and was very clear about how we should proceed .

The ability to make an appointment was easy and confirmation made.The service person was understanding of issues and customer friendly.The ability to come back within a month if problem was not resolved was stated and no service charge would be applied.

Excellent Excellent Service, great work, good price to fix my refrigerator, Highly Recommend

Called to get an estimate based on the service code my dishwasher gave. They wouldnt give any prices over the phone other than $90 to come look at it and give an estimate. What type of honest business wont give a price with the acceptance that it will change if the repair isnt what the computer on the dishwasher said it is?

Marley and Kimberley from Mr.Appliance came to remove a defective heater and replace it with a new one in my Liebherr refrigerator. I could tell from the way Marley went about repairing my refrigerator that he is a pro. Both were professional and went out of their way to make sure everything was in order before leaving. It was a pleasure dealing with them.

Excellent service, professionalism, friendly and respectful.

The worst professional services experience of my life. Was referred to these people via Bosch for two BRAND NEW ovens under warranty that didnt work out of the box. Its now nearly 3 months after this all started and I still call the office daily to speak to the rudest receptionist in New York (its comical) who promises to call me back but never does. Each time theres a different (false) excuse. When I insist on staying on the phone while she does whatever (fake) task, she gets angry as if Im the problem. Her favorite line is the system is down. What system? The one where you write down my name, case number and phone and call me back? If you use this clown outfit, youre asking for a disaster.

Not trustworthy. My fridge stopped working. The repair man from Mr. Appliance came to my apartment he took one look at my fridge and said it needed a new electric thermostat and that he would order it and come back in a couple of days to install it. Three days later I hadnt heard anything so I phoned them. The representative on the phone told me my refrigerator had a leak and couldnt be repaired and I needed to buy a new one. The man who came never mentioned a leak and literally spent 20 seconds looking at the fridge. He just opened the door and that was it.The rep couldnt explain why he said it needed a new part and now said it couldnt be repaired. Essentially I now need a second opinion now so this company have wasted my time and money. Dont recommend.

The representative from Mr. Appliance was very professional and pleasant to work with. My freezer was is now fixed and working well.

I am looking for a repair for my dishwasher, but reading this horrendous reviews I will stay away from Mr. Appliance. Thank you fellow Googlers.

THEY ARE QUICK! Professional! And sooooooooo kind! The issue with my oven was resolved within an hour! The tech who was here cleaned up after him and it is still working perfectly a year after!I so recommend!!! You can not go wrong using their service!

Made an appointment and they were a no show.

Excellent service. Repair person seemed genuinely interested in our best interests.

Very quick response during this difficult time. Repair men were pleasant, focused and using proper cleanliness. I am grateful for their help!

The gentleman was courteous, professional and came in prepared with mask and gloves against the Covid-19 virus . Which we really appreciated and are thankful for. He explained everything as he tried to figure out what was wrong with my refrigerator. Everything is fine now thanks to this gentleman.

Their listing states they repair commercial dishwashers:Our appliance experts maintain and repair commercial and residential dishwashers, dishwasher drawers, free-standing units, compact dishwashers andWe have a customer needing repairs to their commercial dishwashing machine. Gave them a call and asked about the commercial repairs. Was told they dont do commercial repairs. I told the person on the phone it says they do in their listing and she simply said thank you and hung up.

Absolute disaster - do not trust. Just look at any moderated review website (yelp, google, etc.) and you can see the overwhelming bad reviews - only place they have good reviews are on their own website.Total pain to deal with and schedule. I wanted to have them come in and do general maintenance on five appliances, which would have been close to $1,000 in fees, so not a small job. Still, they were unresponsive and difficult to schedule.First appointment: had a set day and time for almost two weeks, but the night before they were supposed to come, after I had already cleared out my work schedule to be able to stay home to meet them, I get an email that says they dont have a technician and have to cancel the appointment. Not able to reschedule for another couple of weeks. Wasted my daySecond appointment: same story - scheduled an appointment over a week in advance. Cleared my work schedule to be able to be home. Night before the appointment I get five distinct time slots over a 6 hour period during which I should be prepared for them to arrive (one for each appliance...figure that one out). They showed up 40 minutes early, didnt call me (they had incorrectly entered my phone number in to their system, which I had sent them via email), and then left before the time they said they would be there. I called 2 minutes after I realized they were outside (to tell them I was home), which was 2 minutes in to the earliest appointment time, and the tech was already gone and they would not send someone back.I spent 30 minutes on the phone with a manager and only after I lost it did they apologize or take any ownership that they screwed up, even then they still blamed me. How do you trust someone in your home who runs a business like this. Stay clear. Id love to have this conversation with the owner, because I would think they would want to know and I am a business owner as well, but judging by reviews they clearly dont care.

Nevin, Ari, and Eric came in to fix washer. They were both professional, and knowledgeable. They knew what to do, and did it in little time. I would certainly recommend MrAppliance, and their staff. A shout-out to Christine as well!

Horrible experience from start to finish. Had to register my refrigerator took a week and a half for someone to get back to me. After the repair visit I was told that I would need two new parts and that they would be ordered same day, when they were in I would get a call. In the interim o had a third party call on behalf of Mr Appliance attempting to buy out my repair agreement. After not hearing from Mr. Appliance regarding the parts (11 days later) I call only to find out that the parts were never ordered and it might be another 3 weeks t a month. I called the distributor myself to put a rush on things which they kindly did. I was without a working refrigerator for six weeks. A disaster . I could have gotten a new refrigerator with the amount of money that I spent on takeout.

Repairman was very professional and courteous! Would definitely recommend!

Technician was polite and competent. Both my Miele dishwasher and stove are now in good working order. These guys clearly take pride in what they do. This place is run like a small business and it really shows.

Our microwave is now back in working order, thanks to Alex and hisable partner, two great techs. They were efficient, professional,and, most important for me, quicker than I expected.We would have given them 5 stars, except that it was sometimesdifficult to make appts. because of a lack of techs on duty on aparticular day. And, there was an additional problem of needingtwo techs for our particular job, which seemed hard for the officeto organize on the day(s) that I requested.Its all water under the bridge now, as the saying goes, becausewere now enjoying our fully-operational microwave. Thank you,Mr. Appliance!

The technicians from Mr. Appliance were polite and very capable. They were impressively knowledgeable about a fairly obscure product (under the counter two drawer refrigerator freezer) and able to diagnose and fix the problem. I’d be happy to call Mr. Appliance again if needed.

Great service. Servicemen were right on time, and kept the apartment super clean. They diagnosed the problem with my gas range right away, and fixed it quickly. I would call them again. Worth the money.

I had a good experience with them. Their technician Alex was excellent - he came, identified the problem, Mr. Appliance ordered the part for the oven (the igniter wasn’t working), and the Alex and another tech came back the following week and installed it in less than an hour. He also cleaned the inside of the oven where there was debris. The price, however was costly. It cost me $600 for repairs including the part and they spent all of an hour at my apartment, maybe a little bit more time. I don’t know how much the part was but I would’ve liked a break down in the bill.

Great experience. They were great in setting up the appointment, sending a reminder and showing up on time. They sent an additional technician to help with the job at no extra charge. Avinash was great, fixed the problem and left everything looking the way it was before - no mess.

Prompt and professional service. Technician Carlos was very patient and took initiative to find alternative solutions to my washer’s problem without first recommending the expensive route. Ultimately, it was apparent that the valves needed to be replaced, and he installed new ones. Now, the washer no longer leaks and is working great! Thank you!

Terrible experience. Took 2 weeks to get an appointment to which they came forgot to order a part and then had to wait another 2 weeks for them to come do the repair to the find out the wrong part was ordered waited another 2 weeks for a repair and they were still not able to fix it! If you have an Asko do not use them!

Scheduled an appointment for Tuesday online and received a call they will come by Wednesday. Wednesday they called then said it will be Friday. Friday they called and said maybe sometime next week. Awful! Could have arrange for another company to assist. Not professional.

The workman was courteous and got right to work. .

I needed the door reversed on a new fridge, and my contractor asked me to bring in an expert. I called Mr. Appliance and Im so glad I did! They were fast, courteous, and worked with me to get the issue resolved in a snap. I would absolutely recommend them!

No show after promising a repair person would come - repair person never called, nor can their office reach said repair person. They wanted to reschedule next week, but as I see in the reviews this is not a rare occurrence, l’ve cancelled. Would not recommend. Talk a great game but fall way way short.

Knowledgeable- careful- great follow up on ordering and installing broken part. Thank you.

Mr. Appliance is very professional and its employees do high quality work. This company is very dependable.

My stove nightmare is finally over thanks to Avi of Mr. Appliance. He is knowledgeable, personable and extremely professional. He assessed my very complicated Blue Star stove issue(s) and saw it through from beginning to end. I’m thrilled to have found this wonderful and efficient company and even more thrilled to know that if I ever run into a stove problem again (or any appliance problem for that matter), Avi of Mr. Appliance is my guy and tops in my book!Karen Wilder, Upper West Side, NYC

I have used Mr. Appliance on two occasions – once for a washing machine and just recently for my gas dryer. On both occasions they were professional, courteous, and repaired the problem. The technicians put covers on their shoes and even vacuumed the hard to reach lint trapped behind the dryer.

The WORST company ever!!!! WORST! They take forever to get back to you. UNORGANIZED. U ask for evening appointment and they sent u an email for morning availability. They take forever to get back to you and when you call them, you have to keep on repeating the same information every time because they don’t notate the account or i don’t even know if they have the possibility to do so! So Unprofessional!

I would recommend Mr Appliance for their good work, for arriving on time and fixing the problem. I would definitely use them again.

My washer was making a terrible sound while it was being used. The technician kimarley came and determined i just had coins stuck in my drain pump. He got rid of the coins and check my part for damage. My washer works with no noises now. Very satisfied. Highly recommend.