Terrible experience. I booked an appointment last wk. & they called the day before & told me the technician (there is only 1 tech in NYC for LG washers) was injured the night before so they would need to reschedule. We rescheduled for the following Monday. No one showed up. I called & was told they would look into it & call me back. I never heard back from anyone. Most disappointing. I will never try to use this business again. I just made an appointment with Happy Home Appliance Repair Services & it was an easy, professional experience.