The hotel refused to be flexible on their cancellation policy given increasing COVID restrictions. Our group had 4 rooms and just needed to cancel one of them. I understand that the burden falls on the customer due to the policy, I just wish they would be more understanding.

I enjoyed my stay, of course they had their standard with masks which was no problem! You can get to go if you want at the restaurant. The only thing that made my stay unpleasant was walking to the kitchen area in the room and stepping on glass right before going out to eat. Not fun!

I had the opportunity to come to New Orleans post Ida to pitch in. My employer put me up here. This is a fine hotel.i recommend it. The staff is more than gracious. The rooms are more than acceptable. They are obviously in the middle of a quiet update.But what makes this a must stay is the chef at the the hotel restaurant. Chef Young is an amazing award winning Creole Master.I have an eating disorder that requires a liquid diet. I expected no issues in the French quarter. I was very wrong. Post Ida, mid recovery.. oh myChef Young and I met. He took me in, and he crafted me soups I could eat based from his many award winning recipes. Each night was different. Each soup more amazing than the one before it. We talked food, cooking, family. I learned a lot about Creole cuisine that I look forward to merging into my own cooking. I feel I made a friend. I am positive I now have a reason to return to New Orleans.If you come to the quarter this is the place to get gumbo. Dont be fooled. The Roux Bistro makesany different kinds of gumbo. Try them all. You cant do better elsewhere.

Had a wonderful weekend in the city and the hotel. With the great food in the city the hotel room didnt have a microwave or refrigerator. Other than that the hotel was great...

Very nice place. Super clean lobby and rooms, unfortunately but understandably the pool was closed after the hurricane.

The pool was closed and we were not notified ahead of time. We were given the option to pay $45 and up for day passes to other pools. We also had no hot water, but that was fixed on our second day. On the third day no hot water again. The room was nice, but mini refrigerators are needed.The location was great.

It is a lovely hotel with Blue Dog on display. I really love the Harley! My room was very comfortable and I had a wonderful View I had a view of the old Gus Mayer department store. It is a CVS now. I wonder what is on the other floors. The concierge was very nice and told me the correct elevator to get on . I cannot wait to come back.

Very bad service. You can NOT get anyone on the phone. No room service, quest service, front desk service. The room was warm but couldnt get anyone to even answer the phone.

Good location. Clean and comfortable beds. Bathroom lights missing bulbs and shades. Also fridge has some mold so wasn’t cleaned since last use. Tub would not drain and it’s not fun showering with water above ankles.

Nice rooms but most of the amenities were out of service and had to ask for towels to often.

Positive: Great centralized location on Canal Street as it is only a few minute walk in various directions to either the French Quarter, Business District, Casino, or river. Good hotel security at night. Rooms on my high floor were both clean and had great views. Negative: The parking is crazy. Even without valet (as I didnt because car goes in the same garage behind the hotel) you still pay 35.00 plus a night. The garage is tiny and tight. Also, the area around the hotel is noisy, but still calmer than the French Quarter

The hotel stay was a pleasant one, the rooms were clean and comfortable. There wasnt excessive noise and the hotel is in a great location. What made our stay stand out was the welcome and attitude that we received from Diondria when we checked in. She is an excellent customer-facing person because she truly enjoys helping people. She has a fantastic personality and is not only helpful, and knowledgeable, she also seems to enjoy her job and meeting people. Being helped at the front desk by someone who wanted to make sure we enjoyed our stay, set the playing field for a great experience with the Sheridan New Orleans.

Positive: Location Negative: Was given two double beds instead of a king bed. Hotel offered credits but then wasn¿t able to spend it on anything. Was given room service menu and then told the next morning they don¿t offer room service. Staff was barely friendly.

Very quiet. Nice view. Staff is nice. Club wasn’t available.even though they said so. Pool closed. No free wifi. Only for club members. Hotel is older. No refrigerator or microwave. They give you vouchers.which is decent but the breakfast was not good.close to just about everything. For the price ? Would Not stay here again.

Positive: I like how clean the hotel was and I enjoyed the food. I also like the Jazz bar and Starbucks. The hotel look very elegant and it was in a great location. Negative: The staff is not trained correctly. The hotel experience a false fire drill and instead of letting people know it was false they let people run down stairs (because the elevator was lock) only to find out it was a false alarm. I am still experience pain.

I have to give this place 5-stars. They accommodated our slightly early check-in with a complimentary upgrade to river view. I can’t remember her name wish I could. Amazing views. Alexander with valet and Dominique with bell service were great. Bottles of champagne/wine with room service decently priced $30s. Phenomenal location! Right in the mix of everything. 5 min walk to the casino. 5 min walk to Bourbon.

Loved the view from the 36th floor, and slept like a baby due to being tired from an 8hr drive. However, I didnt like that the hotel practices HIPAA violations by asking their patrons for their medical records. One night was enough to not come back.

Facility nice. Staff nice. Accounting/Billing TERRIBLE! Overcharged us by billing our credit card instead of Priceline. Then they charged us more than the agreed upon rate. Charged us for breakfast that was supposed to be included. And the worst part? I’ve had to call them and Priceline 8 times. Wasting my time and costing more than the approximate $280 they overcharged me. They admit their mistake and promise to refund the money I. 7-10 business days. That was over 30 days ago, multiple calls, and multiple emails. Their billing and accounting people stink. Only thing worse are their morals if they are doin this or purpose. To date NO REFUND.

My stay at the Sheraton was great. The service from the hotel personnel was impeccable. I was pleased with the valet parking attendants, bellhop, front desk, security, lounge, it was great. I even ordered the 12 in. pizza for $10 from the bar / restaurant / lounge downstairs, it was great, not frozen, but freshly prepared. I stayed on the 45th floor, the view was remarkable. Currently, only the Canal Street entrance and the breeze way entry is open. The Camp Street entrance is closed. The lounge area in the lobby is fabulous, with the view, food, and music; you can people watch and take in New Orleans. This hotel does allow pets, as I traveled with my pet. The fee is $75.00 for as many days you stay. Oh and there is also a Starbucks in the lobby along with a self-serve office for shipping FedEx. Although parking is unattached and behind the hotel, in open view, I recommend valet parking. If you need to walk your dog, the nearest park I found was Lafayette Square, which is a beautiful area, but several blocks down Camp Street from the hotel, so be safe, as downtown New Orleans has a lot of nooks and crannies you may not be aware of. I recommend staying at this hotel.

This was a nice hotel food atmosphere the staff was friendly. The air conditioning in the room was not workin properly it was a little warm in the room and we had to keep adjusting the air to make it stay on. Also there were no refrigerators or microwaves in the rooms.

Hotel and roons are very nice but service isnt up to par yet. I bought a package to include hot breakfast and there is no breakfast as of yet.

Positive: Great location, clean hotel and friendly helpful staff who answered all of my questions and gave great information on where to go for good food and entertainment. Love it!!! I will definitely stay at the Sheraton again! Negative: Housekeeping never came to clean room and I was there 3 nights. But I managed.

Positive: They upgraded us to a suit bc they sold out of king size bed rooms and it was awesome. Negative: The air was a lil warm but called desk and they came and fixed it right away.

The room was spacious and clean. But hotel was short staffed so no housekeeping during our four night stay. No airport shuttle which I find ridiculous given the brand and price per night.

I will definitely be returning to this hotel the next time I visit. My room was on the 27th floor overlooking the river. The room itself was clean and spacious. Every employee I had contact with was great. On my check out day I realized I left something behind in the room, and housekeeping got it back to me within 15 minutes.

Overall pretty good place to stay. Served its purpose for sleep and such and was adequately kept neat. Breakfast was served happily but without a portion we were asked to choose. None of our group (7) received grits/oatmeal. I honestly cant remember what it was but we didnt receive it. All COVID precautions were met and the staff was communicative, helpful and excellent during our brief stay.

Great rooms, great location. Only complaint is the parking. Little understanding of how it works and no one that works there seems to know. I think theyre trying to force you to valet.

Positive: Great location, friendly staff, love the views from the rooms. Having late night menu options was great! Negative: Theres no longer a pet relief area on property. We had to take our puppy to Layafette Square Park - half a mile away which is way to far for her! The toilet base leaked all over the floor, had to be moved from our king room to a double bed room.

Positive: Cleaned daily No on-site concierge. No on site snack store. Trash under chair in hotel room. Staff not friendly. It did not feel luxurious Negative: No on-site concierge. No on site snack store. Trash under chair in hotel room. Staff not friendly. It did not feel luxurious

Positive: Location was perfect for walking to popular attractions. Lobby is nice and elevators are efficient. Friendly housekeeping staff. Negative: There were little (roaches) in the bathroom in the middle of the night. The clerk asked why I didn¿t alert someone at 4am about them and that I was supposed to- with a toddler. Never again! Not up to the star level. Average rooms. Cafe closed before 11

Great place to stay. Location is awesome and great amenities(restaurant and Starbucks on site) It would have been nice if the pool was open but not a deal breaker for us. We would stay there again.

Positive: Location is perfect. Negative: It definitely did not feel like a 4 star hotel. Room was dirty. Ive stayed at other 4 star and even 3 star hotels that have been way cleaner and in better shape.

Best place to stay near tourist area. Bourbon is just 3 blocks away.close to popular restaurants.stay on the left side.facing city side upper floors.its awesome scenery.

Positive: This hotel is amazing! The staff was awesome and the location is perfect! Negative: The only thing that was missing is having a fridge in the room.

Positive: The location. Negative: Several things and I really feel that I deserve a refund or a complimentary two night stay to compensate me. The hotel was a nice hotel, but as soon as I entered the room, I could tell it had been smoked in heavily. I also saw and photographed roaches.

Positive: Valet parking, high room with excellent view of the river. Elevator system I had not seen that was very fast and efficient. Negative: Room showed its age, the backing of the mirror was peeling. Beds were well made but not comfortable.

Beautiful hotel with a grand lobby and spectacular room. We were on the 48th floor so our view was amazing. From the time we pulled up in the valet loop we felt like we were lucky to be staying here. Their elevator system is high tech and I have never been to a 49 floor building with elevators this fast....what a pleasure. They charge extra for many amenities like parking and wifi but we got a great booking price so we didnt really care.

My stay was perfect The Sheraton New Orleans Hotel made my trip amazing and the room was beautiful and cozy plus the view was outstanding. Taylor at the front desk was very accommodating and professional. Next time I come to New Orleans I will definitely stay at The Sheraton New Orleans Hotel 💗

Pleasantries as soon as you step in the lobby. Nice aroma, pleasant desk clerks. Its a great hotel I always stay here when I visit, it sits right on Canal Av. in the middle of everything.

Positive: The location of the hotel was really nice. I had access to a lot of places near me. The elevators were really quick. Nice bar inside of hotel. Negative: I rated so low because the rooms had no fridge and no microwave. I was on floor 29 and had to go to another floor to use a community microwave in middle of the night after partying. It was a big inconvenience! The parking also was ridiculously high.

Positive: Location. Short (one or two blocks) walking distance from decent restaurants that we used, and local transportation. Valet parking was quick and efficient, and hospitable attendants. In house Starbucks was a plus, but ran out of things quickly.

Short but great stay! This was our 3rd hotel in 8 days and clearly the best... Employees were super helpful with all of my questions. 🥰

Positive: Room view (2708). Room cleanliness. Night security by elevators Negative: Cleanliness of lobby/bar/common areas. Hard to maintain with the amount of guests but sadly couldnt enjoyed it because of that reason. Also lots of people hanging out on entrance stairs by Canal St which was uncomfortable at times

Positive: The hotel was in a good location with nice rooms, a Starbucks, and good lobby/bar area. The staff were also very helpful and friendly. Negative: I wish the pool was open or at least advertised that it was not open.

Positive: Location was great. The concierge was very helpful with my daughter¿s dog. Very friendly staff. Negative: No

Positive: The staff was so nice. Every person we encountered was very friendly. Negative: Our room was very warm and it took a long time to cool it down but once it did it was fine.

Janette made the inconvenience we had worth while. Our room was sold even though we had a reservation. We did get a refund so I cant complain but her kindness really made check in easier because the hotel we moved to had terrible customer service. She got us checked in earlier than usual and that was really needed. Thank you.

Positive: The front desk person who check me in on Wed. May 26, 2021, just wonderful and professional. The room was nice and I slept well in the bed. Negative: The ceiling and walls need to be remodeled in the bathroom. It looks to be old and time to replace as soon as possible. There were two of your management staff were out front looking at my wife and me as if we were about to take something.

Incredible place to stay. I don’t have enough good things to say about this place. Location is perfect, staff are friendly and helpful, and the rooms are very clean and nice

Positive: The location is always optimal for any activity and the staff were so helpful and friendly. Negative: Our room would not get cool. We were burning up at night. Did not like being hot while sleeping. There was no way to get the temp down.

Omg! What a wonderful place to stay! I enjoyed the hotel so much I forgot I was in New Orleans! Great staff, beautiful scenery, and a long list of amenities to enjoy.

Very nice hotel. Right around the corner from Bourbon st. in the French Quarter. On Canal st. Has a pricey breakfast buffet in the hotel. Pool was closed but we found out we could use the Marriotts pool across the street. Rooms were clean and they have great views.

Positive: Cigarette burn in chair in room upon entry and they try and bill me for damages. Rip in carpet by front door with wall switch not properly mounted on wall. Bugs in sink and floor of bathroom. Even for New Orleans this was bad wouldn¿t recommend. Negative: They are trying to charge me for predicting damage to a room that I checked in at 8 pm and checked out at 4 am as it was bad It was better to start a road trip.

Positive: Hotel is in the perfect location to be in if you are going to New Orleans. Everything is in walking distance. I would deffinently stay here again Negative: Everything was perfect

Positive: Great location. Negative: The room was very dirty. We actually found a pair of underwear under the desk, which the desk nearly fell off the wall. There was red on one of the outlets, we joked that it was likely blood.

Fantastic hotel in the middle of all the action!

Beautiful and very comfortable with the health and safety issues that we are experiencing throughout the world. I GOTTA SAY I WAS NERVOUS ABOUT THE LAST MINUTE TRAVEL PLANS BUT I CAN HONESTLY SAY THAT I WAS PLEASED WITH THE RESULTS AND I WILL BE BACK IN THE NEAR FUTURE. PLANNING A TRIP TO NEW ORLEANS IN JULY!!! BOURBON ST ROCKS

Positive: The location. Negative: No breakfast, when we paid to have breakfast for, 4 days. Phone in our room did not work. We kept asking for someone to clean our room and bring new towels and Clean bedding never got done. For two nights they were supposed to have entertainment NOPE!

Great location. Friendly staff. Large comfortable rooms.

We held a several hundred person event with less than 6 weeks of notice and Kiarra, Curtis and the entire staff were professional, competent, polite and caring. We were thrilled with our experience and would highly recommend this property to anyone whether a single, family or group. And next time the bar will be open later too

I loved the location it was close to the casino and close to the action on Bourbon street. It’s quiet at night and lit up during the day. The staff was nice and friendly.

Positive: Location Negative: Tub was not draining . Room smelled funny . There was a fight by the elevator to where the staff wouldn¿t let me take the elevator up. Checking in took hour due to only 4 front desk staff on a busy Friday .. not smart ! The pool out of service .

Clean room, awesome view, excellent customer service. There was an incident but Sheraton redeem themselves very well. Unlike the last Hotel who never got back with me.

Great location close to everything we wanted to do and see. Clean rooms and bathrooms.

Loved it, Loved it!Bed was so comfortable! Great views, awesome service. The picture I posted is from the window in our room.

Positive: Location Negative: Preset room temperature settings unable to adjust to a cooler setting, ice machine didnt work on 4 floors, microwave and refrigerator didnt work. No way to cool off on a hot humid day. The pool is closed.

This hotel charges parking, internet, and breakfast and the bed is stiff and cold. Im still waiting on a callback from a manager from two days ago. I recommend the Best Western St. Christopher next door. I stayed there when I was on town two years ago and it was much nicer.

Positive: The hotel was very nice and clean. The staff was friendly, but operated at a very slow pace. I would hate to see it when they are busy. The Lobby was very crowded.

Great hotel if you are to New Orleans.rite on Cabel st., friendly people, really nice rooms, close to everything.I highly recommend this hotel if your going to NOLA .

Some of the staff were just plain RUDE!!! This was my first time visiting this location and I definitely wont be back. Front desk staff arent much help at all. Ive asked where can I find certain things for example the microwave, and they send me on a wild goose chase to warm my food. No refrigerator In the rooms. Nasty smells throughout the building. Construction/renovation going on on the floor I was staying on. No consideration for guess who where sleeping in. Not mention roaches were found in my room.

Hotel was good and staff was awesome. Valet parking was horrible though. They left my lights on and killed my battery and had to buy another battery. Little girl that was working in valet was disrespectful and Im sure she didnt get any consequences from the owner. All I could get was a an apology terrible terrible.

Positive: It was where we had to be to do some site seeing¿. And I loved how y¿all staff was there to help bring up our luggage¿.. and how the door man made sure everyone had their mask on¿. Thank u for keeping us safe¿ Negative: Yes their was girls in our hallway in their bikinis really drunk and some ppl with them being so load¿..

Very nice hotel. We stayed there for hurricane work after Ida. It was very close to Bourbon st and the touristy areas.

Positive: It was clean and location was good Negative: The room was too hot to sleep comfortably

The room was nice and clean and the front desk people were very nice and helpful when we arrived to find our reservations werent in in system even though I had the receipts. I was not aware of the $70+taxes and fees PER NIGHT to park the car though. That would have been a nice thing to know prior to visiting. The food was terrible. Their version of a po boy sandwich was a this sandwich in a plastic box and the quality was you would get from a gas station. The sandwiches were wet as well with soggy bread. Naturally we didnt eat them. Its also very difficult to get anyone to pick up the phone at this hotel meaning if you need something, you pretty much have to leave the room and hunt down someone to help you. Housekeeping was only available on special request and No courtesy shuttles were available either. We expected more from a sheraton. Next time well pass on this hotel. Other than a good location, there wasnt much to make this a great stay.

Beautiful hotel with an amazing view (room on the 40th floor) .. Loved it, the customer service lady was super sweet.. Great experience, Ill be back for sure

Honestly as a business traveler and Marriott loyalty member, staying at this particular Sheraton is a struggle.Pros: the gym is superb! Huge, well-stocked with various and many machines of all types, and free bottled water.Cons:- The wifi is $13 per day. Even when I paid for it, it didn’t work.- When I first checked in and entered the room, there were leftover water bottles sitting around.- Housekeeping knocked on the door at 8:30 AM even though I never requested housekeeping.- The water pressure of the shower faucet is poor, a very minimal stream of water.- Pool is closed for the indeterminate future.Next time I think I will check out the Marriott across the street instead.

Positive: Beautiful rooms. Negative: The parking garage was not clean and did not have an elevator. The hotel public areas are very limited, dark, and aged.

Best place to stay. Thank you Sarah and staff for helping me get my phone back that I left in the Uber once I had got to the hotel. Everyone was so nice and so very helpful my whole entire weekend will definitely be staying at the Sheraton wherever I go. Great customer service.

Positive: The location and the bartender is always cool, calm, dedicated to his job. We try to always stay at Sheraton for their great service and cleanliness. Sometimes if we book to Kate we stay at Intercontinental Hotel. Negative: The phone in my room didnt work. I couldnt order room service or reach the front desk.I tried to call from my cell phone the ext took me all around the world. I tried the phone by the elevator it didnt work. Im glad there wasnt an emergency.

I spent one night there just for a quick gateway. The front desk associates were nice and very knowledgeable. My room was clean. The view I had was amazing! I was not a fan of the thermostat. It turned on and off even when I set it to stay on. Just my personal preference. The TV was weird. It glitched a few times. I was woken up by the persons TV in the room right next to me. A bit annoying. Overall it was a nice, relaxing stay. The bed is so comfortable.

Positive: The staff was very helpful from the very beginning. Check in isnt until 4pm, but they let us have our room a couple of hours early, as soon as it was ready. They were able to store our luggage while we walked around the French Quarter. Negative: While the valet parking was very helpful in the very busy part of town, it would have been good to know in advance that it cost $49/day for valet parking, with valet parking being the only option available for that hotel.

Positive: Location and view. Negative: Staff could have been more helpful. Credit card machine was down at check out and it seemed to be an act of Congress for a four star hotel to break a hundred dollar bill. Late night noise in hallways.

During our stay, we called to the front desk 3 times in one night about the air condition unit not working. We let them know if the medical condition my wife has and it was getting to hot for her in the room. Air condition never worked properly.

Please get your paperwork upfront, Them Scammers charged me for parking after I left the hotel. They will steal money out your account please be careful!!

The views from club level rooms are amazing! Club rooms come with club lounge access complimentary breakfast and snacks and beverages throughout your stay... well I checked in on the weekend of mothers day and I made 4 different trips to the 42th floor staff never came in to make fresh coffee from sat until Sunday morning mothers day! I got up early 6am to go down to get breakfast and coffee well the LOUNGE remains the same as Saturday morning same coffee in machine no snacks only pop and water Im so very disappointed! In the Sheraton in new Orleans 500 canal st

Positive: The location was the only thing I liked about the hotel. Negative: Parking was a big issue, valet would take over 30 minutes. Self parking was worse. Not much interaction with staff only when checking in. Room was very hot and even when placed on the lowest setting, would still be hot when we would come in for the nigh

Positive: The location was great. It was close to everything. Negative: The hotel was great.

Terrible! I cancelled my reservation before the two day grace period to be able to get a refund. I called and was told the hotel took my money as a cancellation penalty even though the email said I could cancel with no penalty! Greedy hotel looking to steal your money. Never booking here again

Nice rooms. They need to add food vending machines. Plenty of soda machines available. Great location.

This place is amazing, but there are alot of fights in and out of the hotel. It is also right across from bourbon street and it is really loud at night.

The ac units in the rooms go off with no movement, so the room stayed warm despite all efforts. Sleep in the hallways, which were always very cool. Our room smelled strongly of smoke due to someone smoking in a nearby room, so we were moved (no attempts to stop the smoking even though signs posted a $200 fine for smoking in the rooms.) There seemed to be a group of distinct individuals who were residents rather than guests, and some seemed to be in some sort of recovery mode (walkers, wheelchairs, hanging at the door or in lobby in pjs.) As we were leaving, we asked for a taxi and were handed a number to call ourselves but told not to expect an answer because they never answered. I asked if that was the only taxi firm number, and was told that was all they had.

Positive: Within walking distance to most places. Nearby restaurants and Starbucks. Negative: No free wi-fi No fridge or microwave

Ac in room didnt blow cold until night. Paid for club access it wasnt worth it. Shower tub combo needs an upgrade. I expected more from a 4 star hotel. Best thing about this hotel is its location!

Nice view from my room! I also liked the fact that I could walk to the French Quarter in 5 minutes or so.

Paid wifi ...... really? Rooms are already expensive. Staff was nice. Ill go back but make sure you try to get a wifi deal if not you pay per day. Also nice hotel just need updating

Positive: Location. Close to everything. Negative: Pool not open

We stayed at the hotel in New Orleans for a week & the stay was great! I loved how close it was to the citys center & the staff was helpful in every expectation! They offered ideas of places to visit out side of the city so we could really city New Orleans & not just the busy city. It made our vacation so much better! We were towards a different swamp & alligator tour that ended up being better than the one we found online! I would recommend anyone staying there!

Positive: Cleanliness of hotel and friendly staff. Able to watch Netflix. Negative: No free WiFi. No fridge. Shower did not drain well.

Where to I start with his horrible experience.1st at check I was not informed that there would not be housekeeping keep of any kind.2nd there was no free WiFi and they even wanted to charge for the bottled water in the room.3rd THE POOL WAS CLOSED IN JULY. We were offered a list of sister hotels that had pools but we would have had to pay anywhere from 35-55 dollars per day.I have never experienced any hotel stay this bad and I will never stay here again.