Def worth the price. Spacious rooms, great service, I felt welcomed, the bar was awesome, the lobby was comfortable and the football game was on. The views are great. Prefect location. I felt safe. Live band in the lobby near the bar . Just a cool atmosphere in general. Probably my fave hotel in New Orleans. It was all worth it. The room size …. You will not find in too many hotels and they are dog friendly!!!!

This is an excellent hotel. The staff are amazing, the rooms are fantastic and lavish, the location is ideal, and the views are breathtaking.As of September 2021, this hotel requires vaccination card or 72 hour negative COVID test.One thing I really look at is elevator speed and availability. The first few elevators on the ground floor are used to go up to the 11th floor for check-in (bottom floors are a shopping mall).Then, there are 4 main elevators that require a room key to use. These elevators are very efficient and fast. I never waited more than 30 seconds for an elevator.The rooms are magnificent with an amazing view of the river and the Jackson Square area.Parking is available at about $35/night.Hotels in the area are currently packed for hurricane relief, so I was lucky to find this place.

Positive: Very clean¿ no odor in the rooms nor the hallways!!! The view from the hotel widow of the city and waterside was breathtaking! Loved all the high end designer stores inside the hotel with a theater and food courts. It had more of a mall atmosphere. Negative: I have not one negative remark about this hotel!

Even in these trying times, our stay at this beautiful hotel was beyond five-star! The location is perfect - you would not have to leave the facility if you didnt want to (shopping, movie theatre, cafes are all inside the Canal Place facility). But of course, being close to all the best museums and places New Orleans is famous for - you will want to venture out! We found the public areas beautiful, relaxing, spotless, and very roomy. The rooms are very spacious, well appointed, clean, and the beds are so comfortable (pillows galore to boot)! We had plenty of towels and housekeeping made sure we had any extras we desired! The view of the Mighty Mississippi was breathtaking! Above all, the friendly staff everywhere we turned made us feel like we were truly valued guests! Brett, the bartender, went above and beyond to get our food and drinks lightening fast. He and his team were so attentive and friendly and made sure our needs were met before we had to ask! Drinks were delicious and the food we had rivaled many of the top notch restaurants in New Orleans! On our last day, Byron, the F&B Manager came by our table to make sure everything about our lobby/bar experience was perfect, and he also inquired about how our entire stay was! We ended up talking to him for quite some time. He was a delight to converse with and clearly loves what he does! This kind of treatment is what puts this place at the top! Everyone on the team made sure we had a first class experience - they knocked it out of the park! We cant wait to return!

The staff is excellent! The Manager, Byron, has an impeccable attention to detail & all of the southern charm & hospitality one could ask for in a 5 star hotel. He truly made me, my friend & my son feel like we were the most important guests in the room. The location is perfect. The hotel is beautiful & clean! There is no better view of New Orleans & the Mississippi River than the views from the Lobby & rooms in this hotel! We’ll done Westin!!

Loved the stay! I will definitely be back. Thanks Nicole at the front desk for the great service. Nicole went above and beyond. Hotel is clean and everyone went above and beyond. Loved the live music in the evening.

Positive: Location Negative: If you drive an SUV your vehicle will not fit in the parking garage. They do not accommodate you for parking. The public¿s parking lot that the recommend cost more than the hotel parking. No valet. No pool.

Very nice! Our first room had an issue with the AC, but they moved us next door without hesitation. Had a lovely stay, and would love to come back.

Great view of river. Great location, walking distance to French Quarter. Staff was accommodating. Took 1 star for the complicated elevator system and lack of luggage karts.

I wish yall would pay attention to the parking situation, I said no Ill take care of parking and, well. Its not the money, its more about knowing the person or whatever.

They didnt get the full 5 only because there breakfast sucks and store has barely anything. Rooms are decent. Covers come undone only after 2 nights of staying there and no pool for a 5 star hotel.

Gorgeous!!! Loved the view of the River and French Quarter from our room. We parked our car in the garage and didn’t get back in it until we left…4 days later. Everything you would ask for was within easy walking distance, and the fact that it is attached to a mall is an added bonus. Breakfast during the week is grab and go only, but there is a breakfast buffet Fri-Sun.

Hotel was clean and the staff friendly. We booked two rooms and were notified they were ready early in the day. Parking was in the garage behind the hotel and you took an elevator up to the hotel from there. The rooms were next door to each other but each connected to a different room instead of each other. The connecting door in my room was missing the top bar to stop people from coming in from that side.They do charge for bottled water in the room. $3 each. Not easy to leave the room and grab food since you would have to take multiple elevators down. We were too tired to do that so we just went to bed. Tried to put on the kids tv channel but found out it was charging for movies so we just put on food network. Beds are soft but not too soft. They need new pillows, 3 out of 4 on the bed were super flat dead pillows. Rooms were clean.You will hear people in the hallways, outside the window (despite being up so high), and definitely heard the train blowing its horn last night and this morning.

Nice hotel, friendly Staff.Room was clean, nice for the price.Great shower and water pressure.

Great experience. we stayed there during out trip to new Orleans. couch and bed is very comfy.

Great place to stay.Clean friendly close to everything

I’m sorry. I’ve never stayed here but reading the reviews has me worried. We are taking a vacation and not sure what to think of this place. Also why don’t they respond back to ALL reviews. Weather positive or negative. That’s the only reason I gave it one star. I will keep looking.

For starters the room had several things wrong with it, the duvet cover zipper was broken so comforter and the cover inside was untied making it fall down to our feet during the night. The smoke detector was barely hanging on the wall. Hair was stuck to the ceiling in the bathroom. Moving on to the service, the night bartender was great and friendly, she took care of us very well. The day-time employees however were dismissive and somewhat rude, and the breakfast at 35 bucks is bland at best. The only redeeming quality of the hotel was the location and view. You are 10 to 15 minutes from the quarter,the French Market and the casino as well as the aquarium. There are also restaurants everywhere. The last thing I will add is the bed it is very very firm this isnt always a negative but if you are looking for a soft or medium bed. This is not the place for you.

I’m trying to be nice but this hotel is a 3 star at best. If you are expecting 4.5 Star quality go to the Ritz. Paper thin walls won’t let you sleep, honking trains in the middle of the night, subpar cleanliness and terrible amenities. Even things like the soap, toilet paper etc are that of a motel qualitatively . Definitely not worth the money

Nice looking hotel. It was clean. However, the service was terrible and the staff was lackluster. They are charging 5 star prices for 2 star service. I was impressed with the view from my room though. Overall it was an ok stay, but not one that I would recommend or repeat.

Great customer service! Room was not completed before we arrived. Customer service called the room for the room person, Lack of towels, no shower curtain, no robe, waste baskets out of place. The hotel did give us a coupon for the no shower curtain. I had a feeling that someone else was in this room earlier and switch rooms or something. Beds slept great, very comfortable. Staff was always friendly and accomadating.

Such a nice upgrade! Posh without snobs, very nice staff. Excellent rooms, wonderful view!

This will definitely be mine to go to hotel in NOLA!! Location was great, check in was easy and staff was awesome! Breakfast in a hotel restaurant was perfect! Now the best part of my stay was a particular staff member.. Byron Cerre, he Went above and beyond!! My flight was canceled and he was extremely accommodating! Hotel is clean, great Mississippi river view. Rooms are spacious, beds are comfortable. No complaints, no noise outside except for the early morning tug boat that goes by quickly. I will be back soon.

They charge for every small thing like water in the room and are a bit stingy with their bath towels giving only 4 per day.I LOVED that there was no noise at all. I was on the 18th floor and didnt hear any neighbors or noise.As travelers passing thru we just wanted a quiet place to sleep and this was excellent.

Positive: Its very very clean and I like it and the people were very very nice Negative: There was nothing I did not like about this hotel

We reserved two rooms but they needed to be connected because our kids are too young, when doing the check in the offered two rooms next to each other, obviously that didn’t work.No breakfast available, just offering couple of cereals, bad coffee and bad fruit. No room service at all so they offer options from outside that are supposed to be delivered directly to your room... not true, delivery guy was super rude and shouting to me because I make him wait 10 min!!! in his car, considering I was not supposed to go pick it up! Complained at the desk and they hand me the phone of the restaurant so I can call and complained with them!!!No person to help with your luggage.Just like staying in an airport hotel, we just prefer to shorten our stay and go back home!

Honestly the location is beautiful but the staff left something to be desired. House keeping did not come clean my room even though I was asked if I want turnover service the prior night. Had to go to the front desk and ask them to send someone at 4 pm. Also had requested extra soap earlier in the day as they only provide on in the room and never received it. Had to go back to the front lobby and ask a second time. That is not the service you expect from such a high rated hotel.

Check in was pleasant. The room is clean. My observation is the bathroom is nicely updated; however, only one light, no fan and where is the rest of my towel? Also, the riverside view room is nicely furnished; however, no convenient plugs near the bed to charge phones or USB ports. Our coffee station did not have individual coffee nor creamer in our room.

Positive: Choose to many things to do, nice views from window, attentive staff Negative: The parking situation

Positive: Rooms were fresh, clean with great bed linen and the wide shower head was relaxing. Negative: Nothing significant enough to speak on.

DO NOT STAY HERE WHEN YOU VISIT. They charge you extra after you leave and then act like it’s your fault. I called to explain the issue and the lady hung up on me. The staff are rude and unhelpful. They gave us dirty towels and took forever to bring us new ones. HORRIBLE EXPERIENCE !

Positive: Quiet with good pillows. Negative: No parking included and no vallet. I have a roof box on my car so the quote of $33 per day was incorrect and it cost $45 per night.

Beautiful hotel with amazing staff. The rooms are so cozy and comfortable. The hotel is located in the French quarters close to all the action. Only 8 mins from bourbon st. A little expensive, but hey, you get what you pay for, right? I will be back for my birthday in September! Try a room with a city view... you wouldnt be disappointed.

This hotel is amazing. From the front valets to the front desk. The location & views of the river frm the room is outstanding. Weve stayed here on several occasions & plan many more. We highly recommend this hotel

Staff is generous and a great place to stay in. Close to shops and attached to the mall. 👍

Great upscale hotel in downtown New Orleans! close to Canal Street and everything around the French Market and Bourbon Street for the party people. I do feel like the rooms would be better cooled if they didnt have central air. Even with the thermostat set on 66, I got fairly warm while sleeping.

My family and I stayed here during the 4th of July weekend. The hotel is very nice as it sits on top of nice retail shopping. You have to ride the elevator up to the 11th floor to access the hotel lobby. The views from the hotel are beautiful especially during this holiday and experiencing the fireworks. The front desk associates were pleasant but made an error when accommodating a room request change that caused other people to try and access our room while we were in there...mistakes happen and not my reason for the low rating. We had plans of checking out on the 4th but decided to stay an extra day. That decision also prompted us to change rooms. We reserved the Presidential suite and the room directly adjacent to that room. Both rooms sit within a set of double doors. These two rooms are approx. 10ft. from the next group of guests rooms. However, to the right of the double doors is a staircase and an employee elevator. These details are important because the day we moved into these rooms not even 2 hours passed before someone had walked into the adjacent room and stole my sons backpack out the room. My family and I were in the Presidential suite talking. Ironically too, my MIL went to the door of the PS to find a security person in the foyer who stated for us to keep the doors closed (my 1st time hearing of security going around telling guest that) We reported it and they took an investigation report from me. My husband went back to the original room on the 20th floor to look for it (although we were certain it was not left there) to find a cleaning lady frantically looking for her backpack that apparently had been taken off her cart. Oh did I mention, you cannot access ANY floors to guests rooms without a key. So you have to have a key or someone lets you go up using their key access. I was told by Sharron (front desk mgr who showed concern) that a claim would be filed for the backpack and some forgiveness would be granted for the rooms. As of date we have not received anything or an update. We would much rather have our bag back...it was never about the money. I have filled out the feedback survey and stated my concerns and yet no follow-up other than a Katherine saying they got the feedback. I have personally called to speak with Jerry R. (GM) on 3 occasions and he just refuses to return any of my phone calls. There is a real problem in this hotel from leadership down. To spend the money we spent and to not get a call back to resolve is unacceptable. We wont talk about the lack of security I found out that exists. I tried to handle this with the hotel leadership and not post a review but they lack in professionalism and follow-up.

Beautiful place. Beautiful view. A bar with no barstools. The food was decent. Service likewise. Wed go back just for the view.

Great visit!!! The doorman, Charles, did an impeccable job of getting the bridal party ushered to and from the room

One of the best hotel gyms I’ve had the pleasure to workout in — great equipment, plenty of room and well maintained. If that’s not enough, it has killer views of the Mississippi as well!

Super nice lobby, easy check in. Incredible view from room. Clean. Very polite staff. Would stay here again if ever in NOLA again.

Positive: It was really quiet and comfortable. Negative: The parking, it was not fun. Also, there was a dirty towel in our bathroom.

Huge stain in the middle of the carpet! Refrigerator hadn’t been cleaned out because there was left over soda cans in there. One of the staff knocked on the door and inform us that we were to check out that day, but that was our first day checked in, lol and we were staying 3 more days. Asked for additional towels never got them….called down to the front desk AGAIN hours later & an hour later finally got towels. Cleaning staff talks on the phone in the hallways.

Great stay, everything was awesome. Close to everything downtown. Hotel upstairs, Canal ace downstairs. The people, the service, and the view were great. Will book be booking again. Thanks former New Orleans Saint Charles Grant for referring.

The phone didnt work in my room the water didnt get hot the breakfast bar was cold and the entire Hotel smelled like marijuana the pool was inoperable and you could not use it way to go New Orleans not to mention that everything was not just expensive but was outrageously expensive it felt like that New Orleans was trying to f*** their guests and not let them have a good time when you have to pay $50 or some chicken tenders and a hamburger I think thats a bit too much to stay my breakfast at this place was extraordinary really gross due to the fact that it was Stone Cold $30 or stone cold breakfast maybe Steve Austin was in the back cooking not funny this place was very expensive out of the ordinary but if you like to smoke reefer and you dont need to make a phone call this is your place

Loved the views and the staff was very nice but a planned water cut off was announced and the hotels water was turned off prior to us checking out that morning!

Positive: Service; Location Negative: Not really. While it was only five minutes from Bourbon Street, it was quiet. Some people might want a louder, more in it environment...?

Excellent service beautiful view of the river Good drinks and snaksLive musicI definitely go back again and again

Very Nice people,Great service. Would Recommend

The lobby deck area speaks for itself. The only thing honestly wrong was the rooms are over priced per night. Other than that definitely a hidden gem in New Orleans.

Beautiful lobby. Huge rooms. The bar in the lobby is perfect and has live music in the evenings.

Booked a room for 3 nights in late April.Had issue with staff being rude . Room was not cleaned next day,, even after requesting at front desk. Housekeeper waiting outside of room rushing us to check out. After check out, called back to hotel about 2 items left in room prior to cleaning. Was given the run around. I was told someone would call me next day..no return call yet about my property. Will NEVER STAY HERE AGAIN!! Management is unresponsive and lackluster. As much as rooms cost, thought inexperience would have been better. SAD😥

Excellent location. Wonderful place. Byron Cerre went above and beyond to make our NO stay fun and enjoyable. Thank you!

Nice hotel. Very friendly, helpful staff.

Beautiful hotel and view, much more than I expected....I stayed in a suite on the 29th floor.. would definitely recommend.

Positive: Great location convenient to everything.

What can I say, its the Westin. Quiet and clean with super comfortable beds.

This is what we got for the night. Two times in a row! DISGUSTING. And Courtney the “manager” for the night is acting like this is so normal. If you’d like a clean and safe stay, STAY AWAY from Westin🙃

Positive: Great service and clean roomy room. Negative: No.

We did not stay we attended the Mother’s Day Jazz BrunchIt was excellent service and the food was delicious well presented and so much to choose from ... The best I have had in New Orleans

It was excellent. Modern hotel compared to many here and the location is a plus. Their Observatory bar has a delightful view and a great bar.

Great customer service, very clean establishment and excellent food.

It was a nice experience overall but I seriously felt like I was in that movie my cousin vinny with 15-25 minutes of the most UNBELIEVABLY, INEXPLICABLY loud freight train coming through at 1:45 AM???? and then again two hours later??? a little warning wouldve been nice considering I was staying in a suite! and the literal ear plugs I got werent enough to keep me asleep. being here on business thats extremely unfortunate. not sure I would be willing to stay here again as Im on day two of running on 3 hours of highly interrupted sleep and Im definitely not a light sleeper.

Loved everything about this hotel. Walking distance to almost everything. Love the view of the river. The lobby was a very nice spot to chill at and take in the view. Walking distance to Bourbon street and French Quarter. Will definitely stay here again. Rooms are also a nice size.

I loved the hotel. I was on the 15th floor with a great view of the city and water. The only thing that was bad is that you can expect to pay an additional $33 for hotel parking. I just dont understand that one.

The hotel is conveniently located and has a nice view. But the front desk representative was not very friendly.

Positive: Great location where you can walk to everything. Negative: We paid for a 4.5 star hotel and this was far from it. No restaurant, no room service, super small lobby and the room had 2 towels (why so stingy with things?), hair on the floor, and makeup fingerprints all of over. Clearly not cleaned.

The location and some of the people whos working here are definitely the only things that I like here.We stayed here 2 nights, 1st room on the 1st night we found a blood stain on a bathroom door 😳 OMG, I was shocked!We called and asked the front desk to change a room. So we moved our stuff in the morning to a new room and here we are again... Stains of whatever that is on the walls in the bathroom, missing soap and some other things...Im tired of changing rooms and its our last night here, so never again this hotel...The telescope is kinda cool though... ☺️

Beautiful hotel, beautiful view from almost everywhere in the hotel. Friendly staff

Positive: Not much really, maybe the view Negative: The staff was of no help. Parking sucked, no valet. The check in person was eating and said oh I wasn¿t expecting anyone. Had to park 7 floors up and they had a pay by phone sign up but you couldn¿t pay on that app. I was worried my car would be go

Positive: It was very clean and orderly Negative: Tge parking

The hotel suites are emaculate and the view is awesome. The rooms are humongous

PART 1.. It took me about a week to gather my thoughts in order to be sure I could write this review in as much detail as possible. That will not only warn others, but to also set correct expectations staying in this hotel. When you think of Westin you think of luxury, fantastic staff, comfortable sheets, and a relaxing stay. I suppose sticking the name Westin on a building does not adhere to ensuring the same set of expectations are met, no matter what city or state the hotel is located in. Now, of all of the Westin Hotels I have stayed in, yes Westin Hotel is 99% my preferred stay of choice no matter where I am going. This, had to be the absolute worst Westin I have ever stayed in. As a long time Marriott Bonvoy member I have never been so utterly disappointed in a Westin hotel. The hotel itself is beautiful, and as a long time Westin customer I would expect nothing less. Upon our arrival on 5/13/21 stars immediately began shaving off this review. Like a teenager with a cheep razor. Typically I do not write reviews, especially negative ones. However, the actions of the hotel and its staff must be written. Most customers who stay at this hotel will complain regarding the two separate elevators within the building. This part did not inconvenience me as much as the crusty hotel towels ( mind you we only received three towels for our five night stay ). Not receiving the complementary water bottles upon check in, which is a custom in all Westin Hotels. Having to ask for the water bottles, and receiving an eye roll from the front desk attendant for asking. Of course, I am thinking nothing of this, the downstairs car attendant was very pleasant and helpful. I would have never anticipated what was coming next. After checking into the room, within moments we noticed smeared makeup on the bathroom wall ( sure wish I could enter in pictures here ). A massive splatter, almost as if the guest before us had smooshed her face into the wall, and sadly housekeeping didn’t consider cleaning it before allowing us to check in. Definitely not Covid sanitation friendly. Only one toilet paper roll ( did I mention it was a 5 night stay?) Hair in the sink and tub. Itchy hotel bed linens, sad excuses for hotelpillows. My poor neck! As well as no notorious Westin robes in the room. I was told they had to be requested due to Covid. Of course I requested them, to wait an hour, to have to call and request them again. No, the hotel was not busy, so the delay, I am unsure of. The robes were just as over starched, sticky and crusty as the towels and linens. Please stop using so much starch! Most people do not mind receiving a tub in place of a shower. Most people however do mind when you take a shower and the drain is so clogged with the hair if other guests the tub hardly drains. To the extent that the tub fills up every time a shower is taken. Gross! We were also told we had to request the room to be serviced, of which we did... on several separate occasions. I’m assuming the attendant at the front desk was too busy rolling her eyes over water bottles to sign us up. After she asked us if we wanted the room to be serviced. If you’re wondering, no, the room was not serviced once for the entire five nights/ six days we were there. We did not receive as much as a trash bag. Instead, I had to hunt down house keeping on several occasions to ask for clean towels - toilet paper - and request the room to be cleaned with fresh sheets. We got so fed up, eventually I had to walk to the housekeeping closet and grab the towels myself to avoid the clear annoyance, eye rolls and sighs from the housekeeper on the 17th floor. I guess I should have grabbed clean sheets too so we could make the beds ourselves. But, we will get to her later. SEE part 2

Great staff. Great service.

Perfect location on edge of FQ and next to shopping. Clean.

The view from the lobby on the 11th floor is amazing. However there is no valet parking. Parking is confusing and complicated. Lobby is on the 11th floor of the building. So you have to change elevators twice to get to your room. The service is very limited could be COVID could be it is just bad. The front desk, concierge and room service never pick up the phone. The cleaning service didnt come we had to go to the front desk and ask. But the property is nice and location is great.

I absolutely loved this hotel. The room was very spacious and very clean. The front desk staff was very helpful and professional. There’s a mall on the lower level and a parking garage also. My roomWas on the 29th floor overlooking part city and part Mississippi River. This hotel is away from the strip, but still within walking distance to all. Absolutely beautiful. I would highly recommend and will definitely stay here again in the future.

Beautiful location with friendly staff and good amenities. Nice bar!

Positive: The level of class from all employees. Negative: No, I loved everything!

Part 2.. See Part 1... Fast forward to the middle of our stay, around 1:30am. I contact the front desk for a recommendation on any open restaurants in the city. He was not only rude, but clearly irked that I was interrupting his phone time. I say phone time because any and every-time we walked through the hotel in the evenings, there he sat on his phone. He instructed me to try Uber Eats and abruptly hung up the phone. This part I also have on video. A few moments later hotel security comes banging on the door to tell us to keep it down and go to bed. Mind you, we had no music, no tv, no party, only two of us in the room, not even talking. Assumably the front desk attendant was so hindered, he had security come tell us to go to bed. Go to bed, that’s what security told us... Better yet, the moment security left, a guest banged on the opposite side of the wall. I presume the other guests running through the halls screaming “ I want to play “ and banging on the doors. As well as a group of ladies standing by the elevator talking and laughing as if we were in a club. Made that guest assume the noise was coming from our room. Fast forward to check out, this hotel has a 12pm check out. Not 10am, not 9:30am. 12pm. I requested a late check out for 1pm. I am puzzled as to why the housekeeper on the 17th floor took it upon herself to began banging on the door at 9am. Not only bang, but try her key card to enter the room due to no answer because we were asleep. Thankfully I had the top lock on the door. Still, compromising the security of your guests to began cleaning the room at 9am when check out is at 1pm? I am disturbed. The first time she banged, I got up to ensure our do not disturb sign was on the door to find it had been removed by this housekeeper. I told her the first time we had a late check out. She then proceeded to come back at 10:30am and bang on the door a second time so she could began cleaning the room. I informed her a second time, we had a late check out and to please stop banging on the door. I was told by the front desk this was customary in this hotel due to most guests leaving in the middle of the night. My confusion lies in the lack of communication to the housekeeper, ensuring she was aware there were guests still in the room. In order to avoid the troublesome action of a stranger trying to enter the room while you are sleeping. I’m sure her excuse was there was no do not disturb sign. Which she had removed or it grew legs and walked away - because we had it hung the entire stay. After the issue with the housekeeper that morning, we are going down to load the car, only to find a boot had been placed on the car. ( Again I have a picture of this too, wouldn’t these come in handy ). We were instructed the hotel charges the parking to the card that was on file. As to why, when we are trying to check out there was a boot placed moments before we leave ( no, it was not there the night before ) I am still unclear of. After requesting to the front desk to have the boot removed from my car. I asked for an explanation, and am told they didn’t realize I had a late checkout! I have never, ever been so disappointed in a Westin. Believe me, I have stayed in many Westin hotels throughout my life. I understand this hotel is in a party city, however that does not excuse the actions of the hotel nor attitudes from the staff. I once’s stayed in a Westin in Cancun, Mexico a much larger party city, and had a five star stay across the board. $1k plus dollars I paid to stay in this hotel, not including the tab at the bar and parking. I might’ve been better off staying at the Double Tree across the street. Both bell hops that assisted us during our stay and the nice female bartender working the night shifts in the lobby. I now have such a bad taste for Westin, I may never stay in this hotel chain again. The bitter distaste in my mouth from this stay has now sadly stained my always raving recommendation of Westin. Disappointed!!

Very clean, great spot across the street from casino. 5 min from almost everything. Staff was accommodating,beds were super comfortable.im staying here when u come back to new Orleans

This is one of my favorite venues to unwind and relax in, when I visit New Orleans! The hotel is always clean and the staff is Exceptional. I would definitely stay again.

Positive: Location Negative: When I attempted to make coffee in the kuerig, I opened up the grounds area and there were old coffee grounds in it. This leads me to believe that the room was not sanitized all the way.

Recently renovated, 11th floor lobby has a great view. Connected to the mall as well. Great location!

Parking was awkward because covid. But it has perhaps the best gym of any hotel Ive ever been to.

Great hotel and location near all the good attractions. I highly recommend!!! 5 Stars!!!

A bit complicated and outdated hotel. I would not order from their QR menu, it’s basically DoorDash but seems to take much longer

Positive: Location, staff went above and beyond Negative: Didn¿t get hotel room cleaned although called about 2X first time no one came 2nd time they said do not disturb was on door so couldn¿t come although I just called to clean. Guess a mistake other than that great experience

Positive: good hotel was clean and close to french quarter

Positive: Staff and location Negative: No pool

We really enjoyed our stay. There was a lot to do!

Positive: River view Negative: No swimming pool.

Positive: Location and view, of course the hotel itself was excellent Negative: No

Positive: Everything. Negative: No.

Very nice place to lay your head, a little pricy and the price increases during the weekends.

Great venue for large events.

Negative: Only 1 wash cloth, 2 towels and no hand towels. Otherwise, everything was perfect.

Westin hotels are usually superior in any given city; applies here as well. Good location and keeps you above the chaos of N.O. when you need reprieve.

Positive: LOCATION AND VIEW OF THE MISSISSIPPI Negative: NO POOL

Hotel was room was clean and spacious. The front desk staff was very nice and knowledgeable about the local area. She gave us a few ideas on places to eat. The hotel is actually on top of a mall which was nice to do some shopping. Overall it was nice.