Exceptional service. After trying other Appliance Service companys that were unable to repair my dryer, Broussards was able to diagnose and locate the parts needed and returned to correct the problem in a timely manner. Service personel was very knowledgeable and proffesional. Would highly recommend this company and will be calling on them in the future if necessary.

The repair man was on time and Very knowledgeable as well as informative when it came to our dryer, what the issue was, why it happened, how to prevent it from happening again, and fixed it 100%. We will make sure we speak to this company moving forward for recommendations when purchasing future appliances because they have great insight and can save us a ton of money in the future.

After paying a $60.00 diagnostic fee the charge to fix my 3 year old LG microwave was going to be more than a new one would have cost, over $300.00. The people were nice, however. Do not buy a LG microwave.

I had them out to look at my dishwasher and stove. When the repair man came--he told my about his back issues, his sons depression, asked if my job paid well, asked if I felt someone who had a less skilled job than I deserved a $15/hour wage, and several other inappropriate questions.When he moved my stove he knocked over an entire bottle of oil, and then had me clean it up. While continuing to tell me I was breaking his back. With my dishwasher he said I needed a new water sprayer piece.Ordered the piece and was told it would be in on Friday. Then was told it would be in a few days later--no problem. When I called to make the followup appointment I made it very clear that I had an appointment and had to leave the house no later than 1:30. Needless to say I had to cancel that appointment because even though I had been assured by reception it wouldnt be a problem--they showed up late and didnt even leave until almost 2pm.I used the dishwasher for a few days with no problem then went out of town. Upon coming back into town I noticed the same issue with my washer occurring. When I called reception I was out of the warranty and I explained I had been out of town. She said she would ask if she could get it waived. Reception called me back saying they could come Tuesday--I said great and inquired if it would be the same tech because I would like a different one due to the reasons mentioned previously. I was told the same tech had to provide the service so I said I had no interest in that and to forget it. Reception very kindly said she would ask about a different tech. Called me back and said he could come Friday. Unfortunately, it didnt work for my schedule. When I mentioned this time didnt work for us--I got the ol welp guess thats it then with no mention of another time that might work.Needless to say my dishwasher is still broken with the new part and the same issue. I am currently looking for other appliance repairs and felt I would take the time to write this out. Bottom line--buy a new appliance before calling this repair company. It costs about the same.

This is an update to my previous rating.The Broussard employee was wearing a uniform and was in a vehicle identifying the business. In my opinion this is a good thing. When I called a servicecall was arranged immediately without unreasonable wait time.Unfortunately once on the hook with a deposit we had to wait almost a week and a half for the repair.I received an automated call the day before service and about 15 minutes before their arrival informing me the serviceman was on his way.The serviceman kept the work work area clean and left it clean when he finished.The work cost me 515 dollars. This was for the drain pump and replacement. Following the work we found that the washing machine now had new problems it didnt have before the work was done.Their was a 30 day warranty on the labor so we called to tell them what was wrong. A servicecall was immediatly arranged. This time within a day.The serviceman acted upset with us. He repeatedly suggested that we didnt know how to correctly load cloths in the washer and that we had fooled with the drain line.We told him the washer was like he left it but for our use of it to wash cloths. He said it was fixed when he finished the servicecall.We went to wash cloths and again found the washer was not working correctly.This is my conclusion: We spent as much money as a new washing machine would cost. It appears though the company wants to stand behind their work that their repairmen do not have the skill level necessary to leave their customers with a working machine. If you buy a machine and have exhausted your warranty, given the cost of repairing it and the uncertainty in ending up with a working appliance once you have spent so much for a repair, it is better to skip the repair and get a new appliance.We do not recommend Broussards for your appliance repair work.Sorry Broussards. Swallowing the loss of the money we spent on what I imagined would a repaired washing machine was hard to swallow.We are not at fault because our machine is broken as your man suggested.We have every right to expect that our machine would be repaired following your employees diagnosis and repair.Our responsibility was to pay for the repair which we did.Best wishes to you and to your customers

Unreliable, was sent to them by home Depot, sent pictures of microwave latch that was broken for tech to see along with all info of microwave, tech never saw pics so didnt have part on truck, found part locally same day, just received call tech sick and can not come out now for 2 more days because they dont have anyone. Told them I have a wedding Friday and having out of town guests, also offered to pay cash. customer service sucks

I made my appointment with the receptionist and told her exactly the issue I was having. She set up an appointment. When the technician arrived before he touched my dryer I told him verbatim what I told the receptionist. The technician replies “oh you have to clean your dryer vent, that’s all.” He also informed that the company does not provide that service and I would be charged for him coming out.. HA! No! I informed the receptionist of my issue and she sent a technician out when she could have told me my vent needs to be cleaned. The receptionist needs to be more knowledgeable about the services that customers are inquiring oppose to sending a technician out wasting their time.

Broussards Service Tech, was great. He was professional, knowledgeable, and left my appliance cleaner than it was when we he arrived. I would have given them a 4 or 5 star review but I feel like the cost was a little high. $300 for defrosting my drain and removing some ice for about 30 minutes of work. I would possibly use them again but their pricing seems to be a little high.

Service scheduled through Sears for next day . No one showed up. Called business and they had .scheduled for following day. Still no one showed up. Called again and they had nothing scheduled for me. Then they said they no longer contracted with sears. So in the space of 12 hours they no longer had a contract. Did not honor my scheduled appointment and poor customer service.

My calls to Broussard Appliance Service were in times of stress and the need for immediate or speedy service. The calls were handled with kindness and professionalism. The service responses were professional and efficient. I am always quick to recommend them to others.

Great company who does great repair work. Definitely a go to place. We called here and they were able to get us scheduled in for the work, and everything was done so quickly and affordably.

The best service Ive experienced .

I am delighted with the service we received from Dave Martin. He gave me great advice and helpful tips on how to run our dishwasher better and to extend its life. He fixed it quickly and effectively. It was nice of him to leave us some samples of cleaning stuff for the stainless steel surface. We appreciate a really good service call. He had tips on the other appliances in our kitchen as well. If I ever need an appliance Repaired I will definitely use this company.

Professional…. Very knowledgeable…

Randy was friendly, punctual and true pleasure to work with when our LG Refrigerator/Freezer quit properly working. The entire Broussard staff provides the best customer service. We will continue to use and recommend their services. The Rucker Family.

Broussard Appliances was wonderful. Due to the pandemic, I expected to wait for a long time, and living without a microwave can be quite challenging. To my pleasant surprise, Mr. Dave M. arrived on time, and repaired the microwave in 20 minutes. His kindness and professionalism are unmatched, and he offered us a very affordable price. In times like these, when money is tight and tensions are high, he protected our health and safety, and gave us such peace of mind and ease in the kitchen. Will recommend to all for appliance repair. Wish I could give them 6 stars! Many thanks!

I was very impressed with the service I received today from Broussard’s. The technician was punctual, friendly, courteous and professional. He was able to identify my problem immediately and gave me options so as to decide whether to repair the unit or invest the repair cost into a new washer. (He really didn’t have to do that-he could have just suggested the repair and I would have gone with it.). I decided not to repair but to replace the washer, but you can believe I will never call anyone else whenever I need repair service. It was a pleasure.

Good reliable, courteous service.

Great experience. Prompt and courteous service. Would use them again.

Chris was extremely knowledgeable, efficient and very fast. He provided an easy to understand explanation of what went wrong with my stove. Gave a parts and labor estimate which were very reasonable. Was polite, wore a mask, hand sanitized and put gloves on immediately before entering my home. I would highly recommend him and hire him again.

He was courteous and he knew his job. It did not take him long to repair the washer. We are very satisfied with his service.

Very professional and polite Would recommend to a friend or family member

Jermaine also provided instruction on ice water line and filter recommendations. Very thorough, much appreciated.

Wonderful experience from start to finish ... The initial issue with my refrigerator was hard to figure out, which entailed the technician returning to our home on more than one occasion. Our faithful technician Dave stayed on top of things and even reached out to manufacturer for a solution. Other thing that was very nice was to have technician arrive on time and complete work in a neat and timely manner .

I waited three days for one of those fill out the form, and well get back with you websites. So I called Broussard and they scheduled me for a diagnosis immediately. Within 2 days Jermaine had returned my call and discovered the dishwasher washer drain pump had failed. Only bad thing was that the part was on back order but as soon as it came in Broussard called and scheduled the install within 48 hrs!Will absolutely call them again and definitely recommend them for repairs!!!

This business is WORTHLESS! We called them to repair our washer. Their EXPERT came to our home and said that we needed 2 parts that cost almost $600. We had them ordered and the EXPERT made the changes, only to COMPLETELY BREAK THE WASHER...IT WOULDNT EVEN TuRN ON!! This resulted in a NEW WASHER...which, if properly diagnosed by this EXPERT, we would have done in the beginning. AVOID AT ALL COST!!!

Very professional always on Time they always fix the problemhe problem

They service tech was great! The noise the washer was making was huge problem was minor a dust cover. Replaced quickly under warranty. Will use Broussard again if needed

My wife called on Friday and told the girl on the phone that our drier had gone out.She was told the repairman would be there between 8-5 on Tuesday.We waited all day (10 hrs) and losing a day at work I called them at 5 after 5 and asked where the repairman was.I was told he was on a call and would be there whenever he finished that call.At that point I was a little perturbed but after waiting 10+ hours we got a call from someone at approximately 5:20 who said and I quote “ I’m supposed to come to your house but I don’t know what I’m supposed to be doing”even though my wife had explained to them exactly what was wrong.At that point I told him not to bother coming and called and cancelled the appointment .Anyone that is thinking of using this company might want to read ALL of the reviews for this company since it seems they have a habit of not showing up on time and when they do they either “ don’t know why they’re there or what they are supposed to be doing” or won’t have the proper part and you will be left to waste another 8-5 day waiting for them to show when/if they do get the part.These people were recommended by Frideadair but I can assure you I will be calling them and let them know they might want to check on who they are recommending.I suggest if you have a problem with your appliances you call someone else.

My previous review was not aimed at the repair men and technicians but at the responsiveness of the office. However, since my last review I am glad to say that, a wrongbhas been righted. I did have a conversation with management in which they offered to make it right. So, I will continue to give Broussard the first chance at my business going forward. I thank Al and Randy for being professional and courteous throughout all my experiences.I have used this service a few times before with mixed reviews. Now, I can finally see thier plan to over charge and creating more problems for you to deal with down the road tolyep thuem with work. Literally have spent thousands of dollars on repairs with this company. They came out to repair my freezer and a month later the its not making ice. Was out of the country for 1 1/2 week and returned to a failing system.Unfortunately I called 10 days out of their 30 day window for complaints on repairs. Wow after all that time and all that business this is how they treat you. We cant come check it without a $119 service fee. I just gave you $1200+ to fix the freezer 40 days ago...

Randy (service technician) was One time polite professional and he knew what he was doing.

Great customer service!!

My repairman, Dave Martin, arrived on time. He was able to almost immediately diagnose the problem with my washing machine and fix it. He was also able to find some other problems that would be issues later and fix them for no extra charge. He was friendly and educated me on some things to keep in mind when using my washing machine to make it last longer.I was happy with Broussard and recommended them.

The company was very good at communicating first a rough time, then the service man was great at contacting us when he was available and on the way. The repair ended up costing less than expected when he found a couple of small parts solved the problem rather than having to replace the entire compressor.

Broussard Appliance Service is by far the worst appliance repair company I’ve ever dealt with. Their inept technicians are incapable of completing a job correctly. Their call center was rude and unhelpful. Each conversation I had their “support” ended with no resolve and $450 “repair” bill for a still broken washer. Thanks for nothing.

Very satisfied with the professionalism of the service technician. He was on time, and informative.

Very professional from the first phone call and/or email throughout the entire process. I got a call about an appointment, I received a reminder the day before, and I received a call from the service tech that he was on his way to the appointment.Great job!

Service technician was prompt and courteous and honest. Gave me an estimate on dishwasher and hood vent repair and suggested I would be better off buying both new due to the cost of repair parts and labor. If needed I will use them again in the future.

The repairman was great. If the scheduling lady would have let me speak to him as I asked we could have resolved the issue with out home coming all the way out to the house though

It was a little pricey and they didnt have a way to bill me (they had to take a card number), but otherwise, super knowledgeable. Will use again.

Good level of responsiveness! Professional technician with greater than 30 years experience in the business. Would definitely recommend to others

Jermaine was both proficient in diagnosing the problem,had the parts on hand to do the job,and conducted the repairs efficiently in addition to being extremely professional.Best customer service I’ve experienced in quite some time.Consider me a lifetime customer

Greg is an excellent technician who places his customers needs first. He was professional, knowledgeable, and provided great customer service while repairing our dishwasher. I would recommend Greg for any customer who calls on Broussard for their repair needs. Thank you, Greg, for your assistance today.

Broussard was excellent to work with on all fronts. The woman who scheduled the repair was very kind and easy to work with, Randy, the technician was on time, thorough and got the job done in no time. Great experience all around.

Have used this company for years, for installation and repairs. Very knowledgeable about appliance repairs.All employee are very professional, always on time .would recommend to anyone with appliance needs

Excellent service. Repair salesmen Mathew was very informative and I am very satisfied with the service.

Service and repair were prompt. Technician was knowledgeable, timely and extremely courteous

Service was performed efficiently at the time we chose. They accommodated our every need.

Dave quickly diagnosed the problem with our freezer. He also gave us a recommendation on the setting to keep it at and another thing he could do inside the freezer to help it work better. He had to order the thermostat and 3 days later he came and installed it and made an adjustment inside the freezer that he had mentioned. Very punctual, polite, and knowledgeable.

I have used this service. Im pleased with my repairs, and service.

Broussard Appliance Service did a great job. Dave M was very knowledgeable and helpful. I will call them again and request Dave M.

Dave was very knowledgeable and professional. He also offered advice on getting the most use from the appliance following repair. I definitely recommend.

I would never use this company again. I diagnosed the problem with my freezer and they ordered the part and came out to install it when ithe part came in. The repair man attempted to repair other items he thought might be bad. Luckily I stood my ground and told him what part was bad. At that point he went to his truck to get the part I had them order. I was charged a $120 diagnostic fee plus $300 labor for one hour. I called their office to explain that I had a problem with the diagnostic fee since I diagnosed the problem. I was yelled at and then hung up on.

Dave is always thorough in his work and explanation of service performing. Very professional.

Repairman (Greg) was very knowledgeable and went out of his way to get our dryer up and running. He was patient, on time, and pleasant. We would definitely want to use their services again (not that we want any more appliances to break!)

Called on a Friday told them our dishwasher wasn’t working stuck w/cancel flashing, so they won’t be further delays waiting for parts I told them the model and the control panel likely needed replacing (we’d had it done couple years before) they send they couldn’t get me unit Monday between 8-1pm, repairman shows for 9, tells me the reason we are have to replace it again is because we are using it wrong, that we shouldn’t. leave dishes in overnight after wash because moisture is getting into panel that way (but that’s sort of the point behind 4 hour delay button isn’t it?) We’ll none of this matters because he doesn’t even replace control panel, he tinkered with it until he got unit to start, charging me $109 for coming out, and the unit resumes it’s immobilized behavior and we are shopping for a new unit.

They gave me the correct information that I need it

The tech rep, Randy B was extremely competent and professional and quick.

I want to give Randy five stars for his persistence. After about 15 service calls with Broussard and two service companies before then, he finally got the correct part from LG and appears to have fixed our fridge. DONT BUY AN LG REFRIGERATOR, but do use Broussard Appliance Service!

Nice jermaine was awesome and knowledgeable and proffesional and fast

Called Broussard told them my oven had F10 ( sensor problem) . I had already spoken to Gaggeneau. Man comes knows what the problem is sits at my table gets on the phone yo order part. I had already told the company the problem and to please send the man out sheer he had the part. They wanted to charge me to diagnose the problem ( we already knew.It was fix it or not. Chose not. Ordered the part and its now fixed what

Great customer service by office staff and technician

Terrible! Washing Machine worked fine before they came but had a moldy smell. Had the bellows replaced. When we went to use the machine water poured all over the floor. Called them and they said they couldn’t come back and fix for 4 days. When I pressed them on that they changed it to 3 days. Since we needed the machine I took it apart and fixed the issue. The service tech didn’t hook up one of the hoses inside the bellows. When I asked for a reduction in the service charge the owner was very beligerant and told me I should have waited until they could come back and fix it. Bottom line; it worked fine before they came after they left it was no longer usable. When you complain they don’t care. Money is much more important than consumer satisfaction. I will continue to complain everywhere I can. I have already filed with the BBB.

Great people they fixed my washer the warranty company took 4 weeks to get the dam thing fixed but boussards . Took of that

Excellent customer service. Very knowledgeable tech, Josh. Arrived on time and solved the problem within 24 hours. I would definitely recommend this company for your plumbing needs. Should I have another plumbing problem arise I will definitely call this company again.

I was very happy with the service. They came promptly, diagnosed the problem and fixed it.

Representative was on time. Ordered part, explained the problem and came back following week to fix the problem.

Timely, cooperative, diagnosed and fixed the problem right the first time. Technician was great to work with; polite, professional, Knowledgeable. Highly recommend Broussard and will use them again.

Friendly people and fast service. Appointment was on the next service day. I thought that the price was high for service but I havent had to have service on a dryer before.

Great and both the office staff and David the technician were courteous, knowledgeable and pleasant.

The repairman named Greg that was sent to fix my dryer, was relentless in bringing that appliance back to life. He was very thorough, respectful and surprisingly neat as before he left, he always vacuumed the dust that had been revealed in the course of his work. He is a tremendous asset to your company, with his happy demeanor and exceptional work ethic. Give that man a raise because if we have any appliance issues in the future, we will be calling Broussard Appliance and that is due to the stellar job that Greg did. A VERY satisfied customer.

Broussards was assigned my refrigerator claim with Lowes. Broussards communication and online technician status is state of the art in my opinion. Very polite and professional technician arrived on time and diagnosed my problem in a timely matter. I highly recommend them to anyone in need of an appliance repair.

Jose was great! Top drawer so I will call again some day.

Thanks Gavin, excellent work and professionalism. Even when I wasnt gonna be there on time he was willing to wait on me. 5 star rating!!

Timely, which is great!! Showed up before 9, when my window was 8-1!! I must have been the second stopA smiling, happy, Service Person is always better than a grumpy one!!Attitude is everything! He even brought all the dust behind the unit forward that I couldn’t reach😀I will use them again... for my washing machine😩

Randy is awesome. Shows up when he says he’ll show up and works quickly/efficiently. Highly recommend!

Our first experience with Broussard’s was excellent. Service rep showed up when scheduled, was very polite, and resolved our problem quickly. Also provided a lot of information related to our issue. Cost was appropriate.Would recommend them to anyone and will definitely call them again if we need appliance service.

Really quick service with courteous and very knowledgeable service technician.The technician that came answered all of my questions and was extremely polite. My problem was not easily fixable, but the technician gave me good advice on purchasing a new machine.

The service was a1,, very good !! Now we have not tried the it yet, ck. With us in 10 days. the ten days have come and work is finish and it is now repaired . Great job thanks .rate him a five star

Very friendly. Great product and grest prices.

I have had Broussard’s work on my refrigerator and washing machine and both times they came as scheduled. The technicians in both instances were very trained and were able to fix both appliances. They were polite as well.

The repair person worked their magic in no time then all was right in the world again.

The worker was very professional and friendly. It didn’t take him long to fix the problem. I was very pleased with the service. I will definitely use them again. I made sure I got a business card from him for future services.

For many years, I have used Broussard Appliance Service to service a number of appliances in my home. Its Technician, Al, invariably has demonstrated an extensive knowledge about the diagnosis and service of those appliances. In addition, his affability and congeniality has contributed to a level of satisfaction that can be measured with no limits. I strongly recommend the selection of Broussard Appliance Service without any hesitation, or reluctance whatsoever.

Knowledgeable, expensive.

Called Broussard after Thermador recommended them or Solar appliance to fix an oven in a brand new never used range. Appointment was booked out a week and half in advance. When I booked the appointment, I gave the error code from thermador. The tech came and all he did was call thermador to see what error code meant. Not sure why that couldn’t have been done beforehand. Thermador told him what parts to order to fix oven. He the informed me he could not do the job because it requires two people and due to covid, they were not allowed to have two people come out. He then suggested I call Solar to see if they can fix issue. I wish Broussard’s would have pre looked into issue to see that it was something they could not handle vs wasting my time. I now have appointment with Solar. Would not recommend using them due to uncertainty if they are actually willing to fix your appliance.

The technician did a wonderful job and worked quickly. The only negative I have is with the female that makes the calls to schedule and confirm appointments. I have had two encounters with her and she was not very friendly. She made it seem like I was inconveniencing her by needing a warranty repair. I would recommend the company - but definitely think customer service reminders are in order.

Broussard did a terrific job of making a warranty repair on my washer. Prompt, professional, personable, and skilled.

Don’t follow up with you at all. Have been waiting for a part since June. No update or nothing. Thanks god I used my first mind & went somewhere else. So unprofessional!!!! You cancelled the order because it was on back order as y’all say it was. I took it back way after I was lied to numerous times & got the round around with y’all unprofessional staff. So get the story straight next time. Horrible service should be out of business.

Matt provided excellent service

The repairman showed up on time, called on his way over. Knew exactly what he was doing. Checked everything and left the heating system working perfectly on his departure. I was very pleased with the courtesy, friendliness, and knowledge of the serviceman. I recommend Broussard to everyone.

Not only is everyone pleasant and professional to speak with @ Broussard, they don’t quit until the job is done correctly. They were called to help fix several problems that another electrician created! It makes a big difference to know you’re getting great service, but it’s an added bonus when everyone at the company provides practical, smart support with a good sense of humor.

Very friendly and courteous - gave his opinion about cost of repairs, which was greatly appreciated. Called for service one day and had repairman at my home the next day. I would recommend using Broussard Appliance.

Great service! On time, reliable and super friendly! Aaron is great with fixing and taking care of it all!! Thank you all for always giving consistent, reliable service!!

My fairly new refrigerator was not cooling. The technician correctly identified the problem and the compressor was replaced. Broussards handled all the warranty work parts and labor with LG.

Technician was thorough and very knowledgeable. Took care of the issue with my washer in a timely manor. Highly Recommend!

The technician was very knowledgeable and answered all of my questions.Was very punctual as well.Would use them again.

I have used plenty of appliance companies; I will now only use Broussard now, best service, best price & stands behind his work. He fixes it correct the 1st time

Jose Was a very professional repair man he explained things so I could understand and waisted no time making repairs.GREAT JOB!

Matthew was very professional and fast. It just took about 15-20 minutes to change the belt in my dryer. Only thing is that the part cost 25.20 but with service call fee and labor my total was $252.07 which I found pricey