I started Orange Theory in June, and I love it! The staff and coaches are amazing, and even though it’s a group class, it’s very personalized to each individual. Orange Theory makes working out exciting, while helping you reach your fitness goals. I highly recommend Naperville OTF!

OTF has transformed my lifestyle. My wife forced me to go about two years ago. Started with two days a week, saw results. Then three, saw more results. Now five days a week and I’m down 20 pounds, 11% body fat, and running miles under 5 minutes again. I haven’t felt this fast or this in shape since I was 18. I’m 36, I wasn’t fat, I was soft. This program and its staff can re-awakened the athlete in anyone. If you’re on the fence, try it, don’t cut reps, finish the runs hard. You won’t regret it.

I arrived via Uber since I was here from out of town. My Uber was pulled over so I arrived exactly 6 minutes late. After taking a stressful $20 Uber, the OTF guy at the front desk smug-ly said “can’t let you in”.Really dude? Very poor and rude customer service. I’m a long-standing member of OTF and letting me jump on a tred 1 minute late would be completely fine.

I love the atmosphere, the extremely knowledgeable and trained coaches, and the work-outs, which have the same structure but are different every day. I don’t self-motivate well, and at OTF I just show up and am told what to do. It feels like I am working out with a team. Also, my muscles and joints hurt a lot at times, and the coaches give me excellent instruction on how to do an exercise correctly or differently so that my joints don’t hurt.

Love it. It is great total body workout

Great staff, great workout and great experience. Thank you.

The staff was very welcoming and made me feel very comfortable about the workout. I found the workout was just what i was looking for, strenuous enough to feel like it was an hour well spent without being overly complicated / taxing.

I’ve finally found the workout plan that works for me. It’s motivating, fun and I feel great after the class is over. It was a little intimidating and nerve wrecking at first but I just have to get myself to class and before I know it 1 hour has gone by and I’ve gotten a great workout! Definitely recommend it to anyone who lacks the motivation to push themselves with a normal gym membership. With orange theory the workout plan is already done for you and you have your coach to push you! Absolutely love it!

Probably in my top 3 fave Orangetheory studios and Ive been to A LOT! I workout there at least twice a week. The staff is so positive and welcoming! Members are also very encouraging to eachother. What I like most about this studio is the staff is understanding when it comes to changing class times (either coming in to an earlier class or if your running late to a class and need to cancel.) More great things: They are super clean and have a spacious lobby. Inside the workout area each station is a good station because theyre are ample tv screens around, and the floor stations are nice and spread out from eachother. The coaches are 110% focused and attentive to all the members. They play a variety of music which is nice because Ive had some coaches who play the same stuff over and over and it gets annoying. Lastly theres always cool challenges or promotions going on so keep an eye out for that!

Awesome staff (Megan & Colin) and balanced workout which pushed me and gave me the structure I need! Thanks Orangetheory Naperville

I’ve been working out at OTF for a few months now. The coaches and front desk staff are amazing, the workouts are tough, and I always look forward to my workouts. Love this place!

Orangetheory was just what I needed when I was looking for a new gym last December. I couldnt ask for a more positive and wonderful community to be apart of! Staff goes out of their way to welcome you. The coaches are awesome! Special shout out to Coach Taylor and Coach Megan who keep the work outs fun with their dance moves! :) Orangetheory is a perfect 10!

I was running for many years and ended up with a stress fracture in my hip, after the long and arduous journey back to health I realized I needed to cross train. At orange theory I was doing the same exercises as with my PT just at a much higher intensity. The well trained coaches gave me options to help build up my strength. I am so happy to have found the professional guidance I need to build up all aspects of my body and strongly recommend Orange Theory to anyone who wants to stay fit as they age!

I decided to dive into my fitness journey again on October 30th. During quarantine I fell of track, and really began to feel bad about myself, my body, and mentally let myself go. I took my first class, it kicked my butt, but I immediately signed up because I felt so motivated, and felt no judgement. Now I’ve gone for five consistent classes, and don’t ever want to look back. I’m already feeling better! All of the coaches and staff are so wonderful; I’ve been going to mostly Coach Lindsay’s classes and I have to say, LOVE her and all of her positive energy. She encourages me, and is so fun; she really creates a safe and warm environment! Thanks OTF Naperville!! Riley

My friend goes to this location and i wanted to try . I liked the location and coach. Coaches were so nice and paying attention to everyone to make sure everyone doing the exercise correct way.

Excellent workouts, they have a 30 min steady state workout (running/jogging) and then 30 min of a fun HIIT workout with equipment/weights... very pricey and doesnt teach any skills when it comes to form or personalized training. But it is a good workout

Amazing gym. The first day I was absolutely blown away. And they let me lift super heavy weights, which other gyms get mad about.

Well maintained elite place. High end trade mills, have lot of features like shock absorbers to give low impact to joints. Nice place to take a shower if you need to head to a meeting or work. Fresh floor fees comfortable. Very friendly trainers they work with you to see what you may need to do differently for better results!!

Great all around workout for all fitness levels. Instructors are great. That being said, due to the popularity, make sure to book your classes several days in advance.

My sister and I came to the Naperville studio to meet up; we both have different home studios. The desk was very welcoming, the studio is HUGE and very clean, and we had a great experience with coach Megan -- she was really welcoming and even while managing 60-ish participants, managed to come around and introduce herself to those who were visiting or new. The work out, of course, is excellent as well!

A hour well spent for yourself.

I go 20 minutes out of my way to workout at this studio!! Love all of the associates and the trainers are awesome. They are so nice and very accommodating. The trainers really care about your success. Ive been to a few other studios in the state and this is my favorite one. Great atmosphere :).

Huge thumbs up for this incredible place to workout! I was referred by a friend and now Im hooked! The workouts are always challenging and always I feel like its time and money well spent! The trainers are friendly, knowledgeable and always encourage you to perform on a higher caliber and with great form! I recommend this to anyone who has physical goals to meet or just wants to stay in shape!

Cannot say enough about Orange - Naperville. Joined back in June 2018 and am now in the best shape of my life. Never thought I would loose 20 plus pounds, run a mile under 6 minutes or even know what a side plank hip dip was. Even better, I have met some great people plus some interesting characters along the way. Owe all that progress to some great coaches, thanks Taylor, Megan, Lindsay, Ernie and Ryan. Not to forget Collin and Jake keeping us all moving in the right direction at 5am. Awesome place, your crazy not to give it a shot...!

Orange Theory makes workouts fun and fast. I love their statistics system- it keeps me motivated. The staff is awesome and supportive. If you want to have fun while staying fit or losing weight, you must try it!

Orange theory is the best structured workout I ever had. I’ve been going to naperville location for almost 1 year. In this past year I lost significant weight, improved my all vitals, can fit into the clothes which I thought I would never fit into. Over all I feel great physically and mentally. Front desk and all the coaches are awesome. I don’t have anything bad to say about it.

My husband and I joined Orange Theory when in opened. We loved it right from the start. The workout was great and the trainers took the time to get to know you. It really felt like we had a personal trainer. We never loved working out until we started coming to Orange Theory. The trainers make the workout fun and we love it that they give a shout out when you are doing well. The entire staff is great. Kudos to Ryan, Jordan, Taylor and Lyndsay for all your encouragement. We will be lifetime members for sure.

My friend goes to this location and i wanted to try . I liked the location and coach. Coaches were so nice and paying attention to everyone to make sure everyone doing the exercise correct way.

It’s intense and efficient. I like the group workout with the coach telling you what to do and encouraging you to push yourself, rather than going to a regular gym and not being able to decide where to start and lacking motivation to push yourself.

Orangetheory Naperville is fantastic. Ive heard so much about Orangetheory and finally got my butt over to the place. I wish I had gone sooner and signed up. It truly is a great workout, great people and great facility.

Workout was hard but doable. Instructors dont care that you are behind or slow, just that you have good form. They walk a fine line tho between pushing us harder, and making it a competition between everyone on the floor. It can be intimidating, but it is the most effective workout Ive ever participated in.

Love, love, love this place. Ive always been athletic, and working out has always been part of my routine, but OTF offers so much support and encouragement. Because of this, Ive been able to hit my personal best fitness goals. Training with a group is encouraging and motivating, and the trainers always give one on one affirmation and guidance. Best hour workout-- you wont be disappointed.

Love the intervals and tracking my heart rate. It keeps me pushing myself across the entire workout. I can see why Orangetheory could become addictive...I can’t wait for my next workout!! All of the trainers are super motivating and upbeat. Great workout environment.

Awesome workouts that are different everyday, motivating coaches and friendly environment. I have recommend OTF to all of my friends and family!

Orangetheory Fitness is a workout for all ages and all levels. You will get out of it what you put into it. Best total body workout. It helped me stop osteopenia!

I like the variety: rotating between the treads, rowers, and floor exercises. I like that we are given instructions throughout the hour and I can let my mind focus on executing the various workouts. I like that the instructors monitor my form and often encourage me to challenge myself. Members at my studio are all friendly and supportive, as is the OTF staff.

STAY AWAY!!!!I started OT two years ago and have referred at least 15-20 other patrons. In the good old days when Fabian, George, and Hawk were there everything was really top notch. Customer service (Britney) was excellent and the work outs unique and fun. Last year in December after not being able to get into any classes and half of the best trainers leaving, I decided to take a break. I called to cancel my membership. They informed me I couldnt do it over the phone and asked I come in to sign the form. It wasnt convenient, but I did go in and was given a freeze form. I signed it and figured it was fine. A month later I noticed I was still being charged. I called, they said they would take care of it. 3 months later I noticed the charges still on my statement. I called and again was told they would take care of it. Now 9 months later, I have been charged every single month. Charges to the tune of almost $600. I called and was furious. I spoke with the new manager Bill who told me right away I couldnt be upset because this is the first HE had heard of it... What? He promised to take care of it and call me the next day. He never did. I called 2 days later and asked for Bill and was told he wasnt in. I asked that he call me back. He didnt. 3 days later I called - no answer. I called again, Bill answered. He said he wasnt going to refund my full amount because I signed a freeze form and those are only good for 3 months ( which still wasnt followed- I was charged the whole time). I was so upset at this point and simply asked when I would have my money back. He told me he would call me the next day. It has been another week, no call from Bill. I cant imagine how many people had this happen. There are way better places to go in this city. So shady.

I love LOVE orange theory! There’s nothing I don’t LOVE about OT fromThe facility to the coaches and workouts not to mention the other members. I am approaching my 3 year anniversary and I can honestly say it’s one of the BEST things I did for myself in the last 15 years!

Not only a great work out, but a very engaging trainers who clearly want to help you achieve your desired results. This is so much different than individual training sessions or going through the motions on your own. Definitely worth a try for anyone serious about making changes or reaching new goals.

Love Orange Theory Fitness, Naperville. Everytime walking in the door, doing a class makes me feel a little more stronger. All the coaches are excellent. Absolutely love them. They are full of energy and motivate us a lot. The classes are well organized. The workout keeps on changing so you dont feel like doing the same thing over and over again. The front staff is amazing.

I took the free class and told them that I was joining before they even talked to me. This is what I was looking for!! Love it!!

I love OT Naperville! The trainers are amazing and its the best workout Ive ever gotten out of a class atmosphere. Its like having a personal trainer mixed with an energetic team atmosphere. I highly recommend it!

Awesome class that anyone can do at any fitness level. You push yourself to your limits, nice environment, great hours and location.

I have been going to OTF classes for over 3 years but Naperville truly has the best coaches!!

Im usually a runner and thought this work out would be a perfect way to challenge myself to hit my weight loss goals. Loved my first class and cant wait for my next one!

This 1 star rating is for their terrible customer service. As many know they charge a cancellation fee for no show or late cancellation. Recently I was charged a no show even though I went to the class.One of the young lady at the desk who checked me in says she did not see me come to class. Whose problem is it? Isnt it their fking job to account for that? Rather they charged a fee of $12 for that class and tell me that I need to speak to a supervisor. Inspite of asking twice about it they are adamant that I didnt attend the class and take it up with the supervisor.Its not about that fee, but their attitude towards customers. The people at the desk have their face buried in their phones all the time. Id NOT recommend anyone to this South Naperville OTF due to this terrible experience. Heard positive feedback from other OTF locations but not this one

They kept charging credit card even when I was on hold and never got money back . Mangers and customer service lie.

I visited this studio for several classes during my business trip to Naperville and was very impressed with Coach Megan (always so motivating), Coach Taylor, and Coach Ryan. I will definitely be returning to this studio when I am back in town on business.

I have been an OTF member for four years. It is the ONLY workout I have been religious about in my adult lifetime. I enjoy the variety of exercises, rowing and the weight training. The coaches and office staff are positive and encouraging. There is no one else to impress but yourself! It is a great all around workout. I love burning with OTF!

I love the variety of the workouts, the energy of the coaches, and the community of OTF. My home studio is DG-Westmont, but I love coming to the Naperville studio when Im around to get a different experience!

I was a recent guest at the Naperville studio, I arrived early to complete my paperwork and register my monitor. The staff was so friendly and helpful. The coach, Ryan even made it a point to introduce himself to me, ask about what studio I was visiting from and if I needed any help with the workout. The workout was a tag teamed 3 G and so awesome!!! I enjoyed the studio so much I went back again before my departure back to Richmond, VA. I HIGHLY recommend this studio and if you’ve not yet tried Orangetheory... what are you waiting for? First workout is FREE!!! You won’t be disappointed. Go for it. Start today.

Best location! Well educated trainers!

They’re a terrific group. I’m blown away by the coaches and their ability to motivate and challenge us to higher levels of effort.

Love OTF!!! Some of the best money I spend each month. Ive been at it for almost 5 years and I will continue for as long as I can.

I love the variety of workouts offered and the motivation the coaches provide to work my hardest. Best gym membership Ive every had.

Clean facility, great coaches and awesome workouts!

Love the Orange Theory concept and the coaches. I always walk out feeling amazing !

I love that I walk in and know Im going to get a kick-butt workout, burn a ton of calories, and I dont have to figure out a plan; just follow the instructions and burn, burn, burn away calories!

I love the real-time analytics Orangetheory gives me so I know how hard I’m working.

Great workout! Makes you work, but doesnt leave you in pain the next day!

Coaches are encouraging and know when to give you a push! Its a place that holds you accountable to show up unlike a regular gym where you decide not to go.

Love OTF, dislike this studio. Hard to trust the reviews below when they BRIBE people with in-house perks for them. Ugh

Fantastic coaches: motivating, supportive, knowledgeable. Fun, diverse workouts. Friendly atmosphere!

Its a great work out--Ive been going here for more than 2 years and a lot of my friends have joined as well! Have never been this fit before and cant imagine a better work out than this!

I’ve been to many personal training places over the years. My biggest complaint is that it typically is one on one and does not always inspire me to have the trainer watching my every move. The best part about Orangetheory Fitness in Naperville is that the training session is actually group oriented. Personal Trainers encourage the whole group to perform and by the end you are so fired up you don’t even realize how much time has passed. The workout is scientifically designed to help you build muscle, burn fat, and keep your energy high. I will go no where else for a personal trainer in Naperville. By the end your left feeling like you can conquer the world one workout at a time.

Love that every workout is different but intensity isn’t sacrificed.

The structure is perfect for me. Heart rate readout was motivating and the instructor was great.

I took my first Orangetheory workout just over two years ago and I have been hooked ever since! I never thought I would be someone who actually likes working out but I can honestly say that I look forward to walking into the Orangetheory Naperville Studio - I know I will always walk out feeling accomplished! The entire staff is very helpful and friendly and the trainers know how to push you and help you accomplish your goals. I highly recommend giving this workout a try ...but, I will warn you, its addicting!!

While its a good workout, beware they make it inconvenient to cancel your membership (in the digitial age you must come in and fill out a form). Arhhhh!!!!!The only one that benefits is the club. You should be able to cancel over the phone. There is no reason why not. When a customer knows they will not use ...they know.

Orange Theory Fitness Naperville (Gartner location) is the absolute best. The workouts are challenging but doable! OTF Napervilles coaches are committed, knowledgable, and kind. Theyre informative, encouraging, and always there to help you modify your workouts to you needs (increasing difficulty or giving options). Ive had coaches seek me out personally a few times to call me out when exercises were too easy for me, advising me to bump up a weight . Or conversely, when moves are challenging reminding me to slow down and focus on correct form. Its been fun attending the classes as a current Exercise Science major because Ive learned about just how productive their classes are. They do a wonderful job of not just telling you what exercises/how many to do but explaining why we do them them (EX: Today is a strength day so youll be seeing some higher weights and lower reps). The mix of rowing, TRX bands, free weights, and treadmill really creates a thorough full body workout. Ive been working out at Orange Theory for three months and have really seen a change in my body that I wasnt able to achieve on my own. Altogether, very very happy to have found OTF!

The friendly, helpful, and energetic staff who keep everyone motivated. I love that the OTF workout can accommodate everyone, regardless of their fitness level. Nobody is ever made to feel like they arent god enough, strong enough, or too old to participate. It takes a lot of courage for someone to walk into a studio that first time because they have decided it was time to make some changes and work towards being healthy and fit. Other gyms I have belonged to welcome you into the community, but unless you purchase all kinds of extra training sessions, usually leave you on your own. I truly believe that this is where so many people get discouraged and ultimately fail. This is what sets OTF apart. New members are embraced, nurtured, challenged, and supported in every workout. You leave each workout feeling accomplished, tired, and wanting more. I know because I was one of those people. Thanks OTF Naperville for all that you do! Your work is important. It changes lives, and it doesnt go unnoticed by your members.

Great workout...different every time!

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Super nice coaches! Best work out 🏋

DO NOT GIVE THEM YOUR CREDIT CARD!!!!Just as Kevin wrote their cancellation is system is HORRIBLE and didnt work for me AT ALL!I would have never gone to Orange Theory Fitness if I knew what I know now. After trying a class a couple classes at the Naperville and Orland Park location.I decided not to continue a membership with them; I cancelled according to their policy by going in to the Orland Park location and filled out paperwork. BUT I WAS STILL BILLED FOR ALMOST A YEAR WORTH OF CHARGES!I was not checking the credit card statements and was unaware they were billing me. As soon as I found out I was being billed I called Orland and spoke with Zach, HE TOLD ME THAT REMEMBERED ME CANCELING, he said to me that there was an issue getting some paperwork to the Naperville location, and thats why I was accidently being charged.At the end of the conversation Zach was clear I wouldnt be getting charged anymore, and he would get back to me about the mis-billed months so that it gets refund.After not hearing back from Zach, I reached out to him to see what was going on, AND BECAUSE MY CREDIT CARD WAS CHARGED AGAIN!!!!!!!!, and there was no resolution of the prior months that I was wrongly billed for.I called so many times, one time I talked to a girl working there who told me she wishes she could refund me and that people call the location all the time trying to get refunds from similar situations!!!!!!!After finally getting ahold of Zach, he was not able to help me. So he passed on the email of his regional manager Jen.After several attempted emails to Jen with no reply, I called corporate. Which is a joke to even try to get ahold of anyone there.The corporate operator eventually got me connected with Jen, who was of no help at all. She listened to my story and I sent her emails. She said she would look in to it several times, but she would never get back to me.Jen and Orange Theory havent resolved my issue, and my last email to Jen has gone unanswered. I never received any product or service from them for the time in question.I followed that cancelation policy, Zach remembered me canceling, I was flat out told that there was an issue on their end getting my cancelation papers to Naperville, and I still have no resolution.I have been given the run around for months and I am owed close to a $1000. They are lacking organization, terrible at communication, and have really demonstrated their neglect for customer service through this process. I am so disappointed and would never ever suggest them based upon my experience.SHADY BUSINESS… NOT CARING FOR PEOPLE, JUST WANTING TO COLLECT PEOPLES CREDIT CARDS AND WRONGFULLY BILLING THEM!!!

Love this place

Burn at least 900 calories every time I come here.

Love Orangetheory Fitness, the instructors and staff are great!

Not a fan