This is by far and away the worst car rental experience I’ve ever had. We have booked this car weeks ago. Knowing full well that there is a shortage going on post covid and making sure that we had our car reserved so that we were ready to go. We show up- no car, no idea when there would be a car- and the attitude on the employee was out of this world. He started to tell us that because my husbands reservation was booked with points that it was harder to get him a car. He books cars regularly for work. So from being a loyal patron to your brand he doesn’t get any loyalty in return? His ‘it’s not my problem’ attitude was getting him into multiple arguments throughout the day, As more and more patrons showed up to get their cars that weren’t there. They were unapologetic and unwilling to help us navigate this change in plans. As we were waiting we saw someone get the last car in the lot and were informed that his reservation was from the day before and finally just getting fulfilled. We had our 3 month old baby with us so we were unable to wait the ‘what May be a day or so’ wait time and we left. We will be no longer using national and never visiting this location ever again.

Customer service is not above and beyond, was originally told cars were unavailable when trying to exchange a rental with a flat tire. After complaining a little more another vehicle was magically availing.

Nancy, Tim, and Joe are the best!! Great selection of cars. It has been nice being able to rent from either National or Enterprise without any issues.

Worst and most furiating experience with this rental company. I had a rental reservation and I called to say that I was going to pick up the car late since I was called in to work for an emergency at the hoapital. The employee I spoke with on the phone stated it was fine and the car will be there. When I go to pick up the car, not only did they give my car I had reserved but did not have any other option for me. I had to delay my trip due to this issue, and rented from another company since neither Tim (the manager) or the employee did nothing to help me with the situation they had put me in. I would avoid this rental company.

Quick rental pickup, but I also have Emerald isle and a reservation. Good thing I dont pay mileage, because they were incorrectly recording mileage. I took pictures before I left the parking lot, and again when I drop the vehicle as it was after hours. Never picked up a vehicle with full gas, but returned with the same level wasnt a problem. Renting at off airport location saved a lot, but hours are limited. Good selection of vehicles when I went to pick up.

I had a worst experience at this location, they have very limited cars and the response they gave is harsh. This location manager Mr. TIM POWERS is very rude and he doesnt even know how to be polite with customers, I dont know how he became a manager.I have been renting cars in National/Enterprise from past 6 years but this is the first time I felt like not to rent at this location again. Tim was pointing his fingers towards us and said that he dont care. I would strongly suggest National Management to demote him from manager position.

Worst National Location & Experience. I have been using National for over years now and also an Executive Elite. This location is by far the worst. Ive rented a car over here and went there to pick-it up. The car was pulled upfront and handed to us, It had a keyless entry. We put in our luggage in the trunk and realized that the keys were in the driver seat and got locked out. We let the staff know & asked if hey had a second set of keys. A few mins later the Manager [Tim Powers also the manager of Enterprise] comes up to us with an arrogant attitude, tells us straight that since we signed the contract its our responsibility now with no empathy to resolve it what so ever. Above all he seemed so judgemental & racial the way he was speaking to us with no empathy towards our situation. I totally understand if theres nothing he could do to help us, but he was reluctant to help us what so ever despite the fact that the Keyless entry shouldnt lock us out if the keys were inside. I was always proud of the service I used to get with National, took years to build that relation. Too bad all it takes is single bad manager to ruin all that. Ive shared this experience with National customer rep, offcourse they were nicer and did waive the rental fee. I wanted to share the apathy the manger here has shown towards us and the issue.

Friendly and accommodating staff who were willing to go above and beyond to fulfill customer requests. Look forward to renting with them in the future for all car needs. Thank you!

It is worst experience ever. I have been renting for past 7 years and I never had such an experience and specially I didnt expect this kind of service from national car rental

Smoothest car rental to date! Mini Van was ready, clean, and perfect for our needs. Vehicle was well equipped and had no issues with it at all. Location was convenient, and staff was friendly and quick. Check in (and check out) took just minutes.

Good service. I called ahead at 5pm to reserve a car. When I got there at 5:30, I was helped immediately and the car reserved for me was not available so I got upgraded (no extra charge) from midsize to an SUV. Everything went very smoothly. It was more money than I was hoping to spend...

National Car Rental has been a pleasure to work with! They are always friendly and flexible. There is a great selection of vehicles to choose from.

They suck. They are super small and don’t have any cars on site. If you don’t pick up your car at the time, they will give it away. Not helpful at all

Staff is always very friendly and helpful. Good selection of vehicles and always clean.

Not happy at all. We requested the minivan so the kiddos could play games or watch movies on the drive. We were told the vans dont come with dvd systems. Then there were other issues with their sister car rental company, Enterprise, across the parking lot. They dud give a credit for my trouble that made it a little better, suffice it to say my family wont use them again for a long while .

Fast service

They were great! Very fast and professional.

I always get a good deal here and great service. Giving them more business now.

Easy walk-in, Quick walk-out & drive away

Very friendly staff . Strongly recommend. Good collection of vehicles too.

Nice enough. Was just checking in a car so not much to say.

Probably one of the worst customer service experiences I’ve ever had. No flexibility or interest to help. Not sure what type of training they go to, but it must be very poor.

Great cars and wonderful service!

Awful customer service, never received a call back after being incorrectly billed for tolls after requesting a toll pass.Thanks a lot guys, youve lost a customer.

They gave me a luxury car at the price of a standard. Check out was very fast and professional, and they trusted me without over questioning about insurance.

You can rent cars here. I think that is basically the extent of the situation there. Yep.

I was given the car I requested and I used it for a month without any issues

Very helpful and professional

Best people work here

Dont know why I was here, probably with a friend

Great service

Always awesome service

Really great service

National makes the process easy

Great service

Good

Very friendly and professional welcome. No pressure on the client to include additional insurance. I recommend this agency