As usual, my experience with Gerald Subaru was excellent!! I scheduled an appointment for an oil change with accompanying services. Based on last visit, I was informed my front brake pads were in the yellow. I went in to get that taken care of before winter. Collin came into waiting room and informed me the pads still had life. I went ahead and replaced anyway. Just didn’t want to deal with it in the winter. I TRULY appreciate Collin Miranda being upfront & honest! A rare commodity when companies want to make money!!!

I have throughly enjoyed the overall experience at Gerald Subaru, throughout the process of the purchase of my car. The sales lady, Kim, was very welcoming, patient, courteous, kind, detail oriented, and knowledgeable. She made sure that everything was fully understood and attended to, and personally switched my plates over. The sales manager, Anthony, and the finance manager, Jesse, displayed the very same warm personality and expertise. I’m very happy with my purchase and overall customer service, and would definitely recommend this dealership to friends, family, and anyone looking to purchase a great quality vehicle, such as Subaru is known for, as well as the “white glove” treatment.

My first visit to the service department was great. The service team showed respect to me from arrival to pickup. The staff greeted me by name and seamlessly guided me through the drop off process. The service advisor kept me updated with calls and texts during service time. The loaner car option was simple and straightforward. My expectations were absolutely met and exceeded. I am looking forward to maintaining my car in very capable hands during future service appointments at Gerald Subaru.

Nick is amazing!Highly recommend working with him if you are looking for a used (or new) Subaru. He was sincere in wanting to help us find what we need without pressure to make a hurried decision. So attentive, respectful, empathic and easy to talk to. It made our first car buying experience a positive one and we felt truly cared for in the process.Thanks Gerald Subaru!

I am always pleased with the way I am treated at the service department. I have been driving Subarus for 35 years. Most of those years I have had Gerald do the servicing on my vehicles. I have owned as many as 4 Subarus at one time. The work is done correctly the first time. The service people are one of the reasons I go to Gerald. They are thorough, and detailed in their explanations of what needs to be done. Not just with me, but through the years I have seen them with many customers. All are treated well.

Its rare that I walk away from a business being as pleased as I always am with Gearal Subaru. Besides maintenance, I had my cars interior detailed and I was very pleasantly surprised at how I couldnt find a single dog hair anywhere. I love these guys. Always friendly, honest and thorough.

I always have good experiences when I go to Gerald Subaru. This time was for a recall which was fixed at no cost to me and I was given a vehicle to use. Even whey I had to wait for a service representative they were polite as a very attentive. I highly recommend their services.

The service here is top notch. They always do a thorough inspection even when it’s simply a routine maintenance check. The waiting area is clean and spacious. I’m constantly impressed by the service on my car and by their employees.

A very poor service and unreliable inspection service. A SCAM .PATHETIC SERVICE: I have reported issue in audio system twice (in current and previous service) but it was never resolved. They refused to provide any courtesy car in th event when car is held for a day. Remorselessly thy said they have no car to offer .UNRELIABLE INSPECTION: In my last car service my Rear break linings were in ORANGE (need future attention) but after six month in current service it turned GREEN(no attention needed). I doubt they even inspect.God only knows if they even change oil and filter also.

Took my 2018 Outback to Gerald Naperville for routine service and an odd noise coming from the rear of the vehicle. Collin, my Service Advisor, was courteous and thorough with checking in the vehicle and listening to my concerns. After a brief wait the source of the noise was found to be a faulty rear wheel bearing. The service staff made the repair and completed oil change and service in a quick and professional manner. I was on my way with the Outback performing at 100% again in no time. Always have great experiences and confidence in Gerald and the pro staff.

Got myself an older Subaru Forester so I expected some repairs down the road.The first electrical problem was very quickly identified and fixed expertly by Mike the Mechanic. Trish my newest friend, was just the Most Honest and Amazingly Professional and Understanding Service Leader Ive encountered in my many years ofdriving! Secondly my Forester wanted to return back to Gerald, Trish and Mike for another electrical puzzle. Turned out to be caused by an aftermarket item previously installed and once again Trish and Mike preformed their magic! Gerald Subaru has a Service Team to be trusted. Believe me, I know... 5 stars!

I did not have an appointment but came into the dealer since my oil light went on. Collin was very helpful and had them top it off a quart and was super helpful even without an appointment they’re just amazing. It’s nice to see the same service advisor so I was pleased that Colin helped me today. I bought my Subaru from Gerald 10 years ago and will buy my next one there.

Very grateful to Lenny - he was very friendly and straightforward - answered any and all questions we had about their vehicles and offerings. Left with the car that we wanted at a great price at the end of the day! Thank you!

Although I didn’t I buy my car At Gerald Subaru I take it there for service. I take it there because the customer service and the workmanship is excellent. I’ve had a few issues but they’re always fixed in a timely and professional manner. Colin Miranda is an awesome service rep

Gerald Subaru of Naperville is the epitome of serving customers by making Customer Service an art. The whole experience was pleasant and informative. Our Costco certified Subaru salesperson, Nick G., and Business Manager, Jesse B., went out of their way to tailor my Crosstrek purchase to my needs and budget. On a tour of the facility I met Service Advisor, Rudy B. I brought my husband along to our Love Encore Program visit with Kelly T. today. All were friendly and informative. I feel secure in support for my vehicle needs now and in the future, especially with the Lifetime Warranty.

AMAZING! AMAZING! AMAZING!Hands down the best experience I’ve had at a dealership. Ricardo & Michael were truly amazing! Ricardo was very helpful and answered all questions. Kept me up to date with the whole process as I had to order my car.100% Recommend buying your next car through Gerald Subaru!!!

Nick G. Is a wonderful salesman and does not use high pressure tactics. He made us feel comfortable throughout the process of buying our 2021 Crosstrek.After we had issues with the brand new car (repairs needed) Subaru has been gracious enough to promise us a replacement vehicle.We had to send lots of emails and make phone calls to get the issue resolved. Gerald was gracious throughout the process.

I got the most help from Nick at this dealership in Naperville. He listenedto my needs about used Subaru I just purchased. I had Subaru Outback when my children were young and loved it. Set up warranty and car care there for my peace of mind. Im old need more assurance. Very helpful

From the moment I contacted your dealership I got a very quick response from Mia. She went above and beyond to convince me that the car I was inquiring about was the car for me. I explained to her what I was looking for and at what price and she spoke to her managers and made several very responsive contacts with me. She was exceptionally professional and very kind. She then connected me with Kim and again, exceptional customer service!! Kim was very accommodating and very knowledgeable. Then once with Mike in finance I was met with the same sense of comfort and knowledge. He was very thorough and I never felt any pressure. This has been a completely different car purchasing experience I have ever had. Very relaxed and welcoming. I really appreciated my every encounter with your dealership! You have an outstanding team!!

Easy to make appt with a real person or on-line. Efficient personal service. Nice waiting room with coffee and tea and big enough to socially distance. Nice ladies room. Detailed printed report to see what was inspected . Highly satisfied!

I’m so grateful to Trish, the manager, for squeezing me in for an appointment to repair my flat tire. She got me back on the road quickly so I could get to my hospital job. Thank you so much!!

The service rep was closing up (30 minutes past closing time) when I arrived to drop my car for next day service. He waved me in, and did the check in anyway!I never miss a regularly scheduled service.Love these folks!

Fast and efficient. Nice place with nice employees.

This past week my cousin took her Forester to Gerald Subaru in Naperville for service. The service advisor was Collin Miranda. I was astonished at his excellent service. He took care of the situation with the car and took care of us. He provided a loaner car for us to use while her car was in for service, kept her updated throughout the afternoon as to the status of her car, provided a timeline for completion, and made sure we were comfortable when we returned. All of this with a smile on his face and a kind response to all of my cousins questions. After observing your service today, my next car will definitely be a Subaru. I know my cousin loves hers and instead of taking it to her home town dealer for service, she drives 35 miles to Naperville expressly because of the service department and her trust of Collin. Thank you!

We just bought a car for my son that graduated high school. From the beginning of our experience I was impressed. Initially, I emailed for more information. We then proceeded to pricing. We scheduled our in person appointment. Dexter the salesman greeted us in a genuine manner and had us test drive the car. All negotiations and signing were fast and efficient. Dexter was easy going and made us feel comfortable.

Collin was was helpful and knowledgeable he provided all the options and advice required, in a concise and easily understandable fashion. The staff when I picked up my vehicle were very professional and friendly I feel like the work and parts used were top grade.

Installed an OEM remote start in my wife’s Outback. I would have had the service install it but the wait time was 2-3 weeks. Easy instructions to follow. Only took about 2 hrs. All the connections were already there. Took back to Gerald to have the remotes programmed. Great service team.

I went yesterday for my 1st service visit (routine) for my new Forester. Everyone I met was very friendly and they took care of my car. The staff was awesome, they were on time and check in and out took just seconds. Cant thank the staff at Gerald enough for getting me in and out quickly and efficiently. They even washed and cleaned the interior on just a basic service. Looking forward to returning in 6 months for my next service.

I have been getting service for my Subaru Forestor car for the last 6 years at Gerald Subaru, Such a great team to work with, Every one is very friendly(Trish was my favorite service advisor), Great Facilities at Service Center, Dont get bored at all :) . Very professional detailed inspection of your vehicle and some great recommendations to keep your vehicle life long. Love to work with them in coming years as well,Awesome Job every one.

I’ve had disappointing experiences at dealerships in the past, but had a fantastic experience at Gerald Subaru. I drove from Chicago to buy a car from this dealership. Chris Neill was a great salesman. He was upfront and played no games, which I appreciated. Everyone at Gerald was true to their word and I really respected that. Kenny and who was with him was more than fair at financing. Thank you all for staying true to your word and making a complicated process I dread an easy one.

This dealership is new to me. My first interaction was not favorable as I was checked in by a gentleman (Rudy I think) who did not introduce himself or make me feel welcome even though I started the conversation with “I have never been here before.” He made sure I knew that he was doing another Service Manager a favor by checking me in because she was busy. Trish made up for it by finding me in the waiting room, introducing herself, and explaining exactly what would be done. She was excellent in answering my questions and keeping me up to date. My maintenance was completed as well as my recalls (2) managed. They also addressed a rough idle that seems to be resolved. Overall I’m very happy with the service. Trish gets a 5! (Rudy gets a 2.)

Welcoming environment, waiting area with room to social distance, cheerful, helpful staff, what m9re could I ask. PS Their mechanics are cureently on the job despite the local 701 strike

You guys have never made an effort to fix a costly highway maintenance incident I incurred 18 months age. So all I can say is you have a nice car with a terrible performance record. I would like to have your corporate service manager hung by his thumbs from the Tower, and then run out of town on a rail Not real happy with your overall service..

I purchased a new car (hatchback Impreza ‘22) for my small business today and Tony and Junior couldn’t have been more helpful. They took their time to answer all of my questions and helped me find the perfect car. It’s my second car from Gerald Subaru, and it’s where I’ll be going next time I’m looking for a new vehicle!

Easiest car lease ever. Identified car on line - put deposit over the phone after very helpful contact worked me through options. Car came exactly the date they said, paperwork completed in an hour - and a great car. Thank you Kyu and Manny.

Dexter was an outstanding salesman! Super nice, understanding, and willing to help. He first made sure he understood what I was looking for and what was in my budget, making sure we were on the same page. When we moved on to running prices he really took care of me, working with my budget and helped me get the car that I truly wanted. The people at Subaru seemed like they genuinely wanted to help me get what I wanted and at a fair deal. Thank you to all the Subaru staff for helping make this happen. 2021WRXI definitely recommend this dealership!

The mechanic Andrew was very thorough and after checking over the noise, made me feel safe to drive away. I did not have an appointment, and was traveling cross-country, and they fit me in and took good care of me. Im proud to be a Subaru owner and this dealer ship deserves all five stars!

It was one of the best experience I had at dealers. Baldo was very friendly, helpful, and Efficient. I will definitely recommend Gerald and him to others if there is a chance.

I was very pleased with the entire service experience. The service advisor listened very attentively to my concerns, they called when the found the problem & explained what they found, how long it would take to do the repair and the cost. The car was finished on time. Very happy

Always a pleasure to work with Collin in the Service Department. I drive out of my way to have our two Subarus serviced here. Fast, fair treatment… Quality service… luxury waiting room… What’s not to love!

Huge shout out to Kyu Kim and the Gerald Subaru team in Naperville. Kim took the time to understand why we needed a new vehicle, the options we needed/wanted and our budget. This is our second Outback. The service department has kept our 2014, with over 140,000 miles, in top-notch condition. We really couldnt go anywhere else! Thank you Kim and the entire Gerald Subaru Team!!

I really appreciate the customer service at Gerald Subaru. They are friendly, courteous, and willing to offer information about your vehicle or vehicle parts. The representative is accessible via text while your vehicle is being serviced if any questions or concerns arise. The representative sends a text stating that, minutes after you step away from the service desk!

I was greeted by everyone with a smile. Service was completed in one hour and they explained everything to me. Car was cleaned and I was on the road home. Very pleased every time I visit.

The service rep was very friendly and informative. The lobby/waiting area is very comfortable stocked with coffee, water and snacks. I was in and out in about 90 minutes.

Went to Gerald Subaru for my 6 months maintenance check. Oil changed, tires rotated and a recall replaced. Donna in the service center was extremely nice to me and explained exactly what needed to be done and also at the end, what had been done. It was very fast and Im glad that they take care of me and my car.

This was my first time at Gerald Subaru. I recently moved. I was impressed with the courtesy and attention the staff showed. I will definitely use this Subaru dealer in the future.

Shopped on the internet and Gerald had the best price. The purchasing experience was efficient and informative. We were given detailed instructions by our salesman on the operation of the many convenient and safety-minded options on our new car. The media center is loaded with helpful details. The people were kind and professional and we had a good experience at this dealership.

Leo was incredible! He was super calming and attentive which is not typical for a car dealership. He made sure that we were truly happy with our car before ever going ahead with a purchase. I did not feel pressured at all. He got it sold to us as quickly as he could while also giving us snacks and coffee while we waiting for all the forms.

Leo is amazing! I spoke with him a year ago about coming in and purchasing a vehicle, he found me an AMAZING deal this weekend. I am truly blessed that God led me to him and to the right car. Leo followed up with me a few times just to check in throughout the year when he didnt have to and I sincerely appreciate the Gerald Subaru in Naperville team! I was treated like family, didnt feel pressured and they tirelessly worked for me. Leo exceeded ALL expectations and is truly a specialist in his field and wonderful human being.God Bless!Matthew W.

Always a pleasure to get my car serviced at Gerald Subaru Naperville. The place is clean, professional, and has an awesome waiting room.

This is a great place to buy a subaru from. They were very accommodating and helped us find a car that fits what we wanted. I felt like the whole process went very smoothly.

All service reps are great. Matt coneys was no exception. He is professional and helpful.

I am at the 1 year maintenance and was told I needed to buy the recommended maintenance in order to keep my lifetime warranty. I only have a little under 6000 miles.After they start the manager comes and tell me that was not correct. I have to keep up oil changes to keep the lifetime warranty in tact. So I was forced to have a tire rotation and cabin filter for $100 more. I don’t disagree about maintenance but I only have 6000 miles on the car. 😡

Its been so stressful trying to find cars during this shortage but Jeff and Kenny were both so helpful and pleasant! I definitely recommend getting your car at this location!

Amazing service! I needed an oil change and a part replaced due to a recall. Easily made an appointment online for the following week. They had an option to pick my car up, service it, and drop it back off! It was back within a few hours with no disruption to my work schedule. Super kind and attentive technicians. Highly recommend!

Very convenient scheduling. The Service Area is So clean and professional as you enter. The service tech reps were very efficient. The waiting area is nice- easy to work in with complimentary drinks/snacks. Just a great experience compared to any other I’ve had.

Scheduled multiple services for one day, regular service, rear brake service and installation of a trailerHitch receiver on my 2017 Outback. Everything went according to plan, loaner vehicle was great, and all under budget! Greatjob by everyone involved at Gerald Subaru Naperville!Jose Mercado was especially helpful and friendly.

Jeff was amazing! Best experience at a dealership I have ever had! The old finance guy is definitely a snail, he needs a new position. Will definitely be back! Would definitely recommend!

My inlaws bought a new Subaru here and we thought wed get a used 2012 Honda Odyssey they had as well. Waste of $12k. Lol We will have to put a ton of money into this already overpriced van fixing things in the car like the entertainment system and the sliding doors. Very unhappy with service and them passing this off as a decent car. I wish we would have went to a Honda dealership. I guess that is our bad for agreeing to buy but please do not buy a used car here or anything other than a Subaru, unless of course youd like to spend a few thousand dollars extra.

My husband and I were in the market for a new car, and wanted to check out the Subaru BRZ along with test driving some other vehicles. Jeff Walker assisted us throughout the whole process and was phenomenal. We originally test drove back in February, and came back this weekend, 03.27.21, after shopping around and doing homework on the vehicle in question.Jeff was nothing but professional, polite, and understanding. He did not pressure us at all and was upfront regarding pricing. We actually reached out to him again once we confirmed that the 2020 BRZ was what we wanted to purchase, and were able to get a competitive pricing/intrest rate within our monthly budget. They were able to get us in and out within three hours on a busy Saturday.I cannot say enough good things about the service and the “no hassle” attitude, which was refreshing after visiting some other dealerships. Everyone worked with us and was kind, professional, and polite; making the car buying experience enjoyable instead of stressed.When we need to buy a new car again, we will definitely be going back to Gerald and I encourage anyone to check them out for the best car buying experience!Special shout out to Jeff Walker who was AMAZING and kept in contact with us during our decision making process. He is an asset to Gerald- and a top reason for us coming back to buy from them!

I’ve been taking my Subaru Crosstrek to this dealer for over 5 years. Collin Miranda is the best service rep I’ve ever worked with and has always given me 100% top notch service. I’m moving out of the area but I’m already planning to schedule my future service visits when I’m back here visiting family. Thank you Collin and thanks to Gerald Subaru!

Everyone were helpful and as promised service for car done in timely mannerGood job doneThank you very much

Ask for Quinton Carlson!! I had an absolutely wonderful experience! I went in having 3 under 10,000 mile 2020 Subaru Outbacks picked out and ready to look at. After talking to Quinton for a few minutes, he realized that they were actually on the other Gerald Subaru lot. I explained that I needed to see all 3 cars in person to really be able to make the decision, and though I wanted to work with Quinton, I had to do that I needed to do and I was going to go to the other lot. Instead of just letting me go, Quinton went out of his way to ask a manager for permission and drove 25 minutes to to the other lot, show me the cars, and then drove back 25 minutes with the vehicle I liked the most. Keep in mind, I could have very well not bought a car, so he went out of his way to spend time going back and forth to another dealership so I could still work with Naperville (where I wanted to buy a car originally) instead of using his time to get the next customer who walked in! He then was very patient with me when after test driving I explained I didnt want to come in to buy a car until the next day so I could have a night to sleep on the decision. He helped me bring the price down and was incredibly knowledgeable and personable. I would recommend Quinton Carlson at Subaru Naperville 100 times over! Nothing about my experience left a pit in my stomach or with buyers remorse like my previous car purchase at another dealership had left me with. Highly recommend!

Leased my 2016 Legacy here 4 years ago. Bought the Car out a year ago. Fantastic service from the first day, but more importantly is the fantastic service after the fact. Leo and Jesse are fantastic on the sales team, and the sales manager Nino remembers me as well when I go there. Service department has gone above and beyond in my experience, and having the maintenance package has been well worth it for me.My car is still doing great and I love it, and I highly recommend this establishment.

I brought my son to Gerald to find his first car. Mia was instrumental in encouraging me to make the appointment to come in. Once we spoke to Nick and told him what we wanted, he delivered the best car at the price we wanted! My son loves it! I will be heading back over there for our next car.

Went about 3 hrs without an update after being told it would take an hour and a half, but good work as always.

Excellent service and waiting area. Staff explains what is being done and costs before doing work.

Gerald Subaru in Naperville is wonderful. Everyone is very friendly, personable and efficient. They seem to take the pandemic seriously, even placing a wrap over my steering wheel to service my Subaru. (As a side note, when I am required to bring my husbands car to the Chevy dealer located one town west, I dread it every time). Thank you for showing you care about your customers!

It was the easiest and the most satisfied car purchasing experience ever. We were so glad to visit Gerald Subaru of Naperville. We had GREAT experience with one of the sales consultants, Leo Lopez. He was very personable as if we knew each other before, as well as, very professional. His approach to give us the deal for 2021 Forester was what we wanted - not only price itself, but also how he goes through entire process. His genuine personality really was helpful to make our decision. Besides getting such a great car, one of the best parts of our visit there was - we are avid dog lovers, so is Leo.  We talked about not only the car, but also about our dogs.. we had such a great time. Another thing we noticed was, not only Leo but also other staff seemed to be very professional - dress nicely, with welcoming attitude. Nice touch of the waiting area, too - Starbucks coffee machine, Tazo tea bags, water bottles and variety of snacks there.  The area was also clean and organized, snacks were always refilled. Clearly shows how Gerald Subaru of Naperville trains their employees. We now understand why many reviews here are also very positive ones. We are looking forward to having many more positive experiences with this dealer & their staff in the future.

Subaru folks always treat me(customers) well from the minute I bring my car in for scheduled maintenance. Their facilities are perfect to let one work while they wait for their vehicles. Friendly yet professional and direct, they make the experience pleasant and low key. Thank you. R

I took our Forester in for Recall-repair. Scheduling was easy. The repair was a little longer than predicted, but given the unknowns of any repair, acceptable. Their waiting room was spacious, comfortable and well-stocked as usual.

As always the service at Geralds was fantastic. Collin kept me notified of what was happening and what stage they were in for my service. Another great experience! Thanks!

My experience as always was wonderful. Colin is the best, he takes time to explain things and he helped me with a problem I have had with the car. Gerald employees are always friendly and helpful.Ginny Christensen

Mi amigo John Peyton was great! fixed minor issues in the car and the process was hassle free. Extremely nice and everything went by smooth!

Sales agent was Lenny. He was courteous and helpful through the process. I requested to test drive two cars, one was at a sister dealership about 15 min away and they drove me there to test drive it.Listed price was fair and sales and business manager were willing to work with me to get to a number I felt comfortable with including my trade in. Very satisfied with my purchasing experience.

Above and beyond service from the Gerald Subaru team. I am always impressed by the quality of customer service and expertise at Gerald but they continue to up their game every time I come in.

I went in to test drive a Outback Wilderness and hopefully purchase. However The manager said the price would start somewhere $5-6k over MSRP. Its available all over Illinois at or below msrp, I would walk away from dealers like this trying to price gauge you and never go back.

Very customer friendly! Valet service is excellent and very much appreciated. Service manager is very caring and great communication! Highly recommend this dealership for maintenance and repairs.

My experience with Gerald Subaru was a great one! Our salesperson, Kyu Kim, went out of her way in helping me buy my new Subaru. She was very knowledgeable and people friendly that made me feel comfortable and confident in my purchase. She took her time explaining options and showing me how to use them. I would definitely ask for her!

Purchased a 2020 WRB STI last week and I love this thing!- Ricky found my car for me within a few weeks that met my criteria. Hewas very easy to work with.

Maintenance attendant was very knowledgeable and provided real time updates regarding my cars maintenence. Brought up and informed me of recalls and helped schedule future appointment to ensure all recalls are completed. Very courteous as well.

Some major work on my 81,000+ Forester that I would only trust to be done with a Subaru dealer. Pleased with the loaner car, the repair, and the friendly service. Also, good mask, social distancing, and clean facilities. Yes, dealer prices are high, but worth it with suspension and major brake repair. Good to go for another 50,000.

As always, the experience was smooth and enjoyable. The customer lounge is very comfortable. The service rep, Donna, was most courteous and helpful, very pleasant. Thank you!

Gerald of Naperville is tops for service.Colin Miranda is a top notch service rep who will go the extra mile for his customers.A1+++!

Working with Kenny Gross was a great first experience with a car salesman. He showed me multiple cars to help me finally find the perfect fit for me and my budget. We already had a payment plan in mind, so when I brought my mother in he made sure that everything went smoothly and timely to get us into the finance office quickly. Overall it was a great experience and I am so excited to be a first car owner all thanks to him!

Brought the Forester in for scheduled maintenance. Staff was quick and efficient. Less emphasis on depending on reviews by customers on line by management. Your staff is doing a great job reward them for all they do while, you sit in an office and read this.

Accommodating, and service team communicates via Text message - so convenient!

Lenny was very helpful and patient in answering all my questions and getting me the information I needed to feel confident about purchasing a prepared vehicle with Gerald Subaru!

At the end of April I bought a Certified 2018 Crosstrek with 30k miles for my daughter to take to college in Colorado. We shopped for this car for a few months. I opted to go with Gerald Subaru because of a referral and promise of the “Lifetime” warranty. I chose a certified car because I wanted my daughter to be safe while away and driving in the mountains. I felt that certified car would give me peace of mind as I send my daughter off to school. I questioned Ehab about the brakes twice. He assured me since it was certified the brakes were in good working order. I was told that Subaru replaces the brakes if there is less than 50 % life left to certify their cars. It is now August and our certified car needs new rear brakes and rotors. My daughter was complaining of squeaky brakes that she had to press to the floor to get the car to stop. She did go on a few road trips and put 6k miles on in the last three months but should not warrant $500+ in repairs. She took the car to Firestone to get an oil change and to get the brakes checked. They put in writing that the rotors were so rusted that they needed to be replaced and the rear brakes were at 2 mm. I of course was livid. I brought the car back to Gerald after speaking with the service manager Chuck. He assured me they would look at it and wanted to make sure my daughter would be safe traveling to Colorado. After two days in the shop, Chuck called and said Gerald’s service workers worked on the rotors and said the rear brakes were at 4mm and fine. My daughter drove off the lot and by the time she was home the brakes were squeaking again. She took it to a local shop and had them look at the brakes and they were at 3mm. How after less than 3 months and 6k the brakes and rotors lost 2-3 mm? I believe that Gerald Subaru should have replaced the brakes and rotors before selling us the car. I believe they fell short again by not replacing the rear brakes and rotors after 3 months. Chuck says he would put his family in our car even without doing the work. I’m glad I’m not his family. This experience has left a bad taste in my mouth and will probably stop me from ever buying another Subaru.

We enjoyed dealing with Gerald Subaru. Everyone is so pleasant and very helpful. This was the second car we purchased from them!

Fixed my concerns. Great communication. Provided shuttle service.

Smooth and stress free buying experience! Did not expect to drive home a new Outback but Leo made it possible to fit it within our budget! Leo was extremely professional and personable and felt like we were here with family. We were able to test drive and see trade in value for our current vehicle. Overall it was a great experience. Would highly recommend coming here to do your car search!

Very pleased with the service department. Great communication & work done.

Great service. Got a great price on the car. Not pushy at all. Got me in and out quickly. Highly recommend Leo at Gerald Subaru.

I always enjoy my experience when I bring the car in for service. Donna is awesome and makes the process easy and efficient. Definitely would recommend it!

The Team in the service department provide exceptional care from reviewing services needed, to quotes and to providing shuttle service for their customers. I was kept informed via text from my service rep Collin and even though I brought my vehicle in two hours earlier then my apt, they had the services completed in the time frame quoted. I bought my Subaru in San Diego but have had it serviced by Gerald exclusively and when I’m ready to upgrade to a new vehicle, they will most likely get my business!!

Definitely 5 stars for this dealership! I went to this dealership originally to possibly get a used Volvo that I had been looking at online. After seeing that the car didn’t meet my particular needs, I was prepared to keep searching elsewhere. I just needed a car for my young son to get around. Chris Powell helped me by looking for reasonably priced vehicles in their inventory. I must say that the experience there was stellar! From the treatment I received to locating a great deal on a car. Chris opened my mind to possibilities there. I am very grateful for the experience and recommend everyone to visit them. Extremely professional and courteous staff. You won’t regret paying them a visit to hear them out! The only place I ever heard of with a lifetime powertrain warranty on their vehicles. Thank you Chris!

Nick and Anthony were absolutely amazing! Nick was very genuine and had my familys best interest at heart. He was able to negotiate the price of our new vehicle to ensure we were at a payment that we were comfortable with.Anthony was very patient and explained the paperwork and warranties thoroughly and in detail. We havent purchased a car in over 10 years and this was by far the best experience.

We were very behind in our maintenance because of the pandemic. With complimentary pick up and drop off, it was very easy to have the car serviced. Collin Miranda, our advisor, was excellent about keeping us apprised and explaining the recommended service needs--which were very reasonable considering we did not have the car serviced in several months. Excellent service all around!

Very nicely greeted, given prompt attention, given a lot of information on the cars we looked at, werent pressured into anything, had a really nice showroom and waiting area. People there made us feel comfortable and welcomed.