In a word, Shannon!Helpful above and beyond, competent, great to work with.So impressed with her know-how, and her low key, tech, not rabid, sales approach. But, she knows the answers for your sales questions thoroughly.Someone you will love to deal who I didnt know before yesterday. Youll see. JR

I have used this Verizon over and over again because they go the extra mile to always help! I was recently in Red Bank and the Verizon there- had no interest to help me when my phone failed, their interest was to sell me anything and get me out. I then returned my forced purchase to Morristown and Shannon and Andrew were able to restore all my info on old phone and pe-sell me with 13 to get the most discount when they pop up. They genuinely care and go out of their way to make sure you are happy. That’s customers Service at its BEST! Thank you Shannon and Andrew❤️

Don’t go here, they messed up my phone so bad I had to call actual Verizon and they still charged me . They don’t care at all. Go to Madison

Andrew Giasi was extremely helpful and professional in solving my problems.

So - OK I am not an easy lady to impress but Adriene makes this store! I am sure the manager is also amazing but I have not had the pleasure of meeting him on 8/1 when I went in for a new iPhone. Adriene is great - polite, not pushy - and great customer service skills - I ended up getting the blue iPhone 12 Pro- and it just so happens I had some questions a couple days later and when I called to speak to Adriene - he was JUST as polite and did not rush me off the phone - he actually made sure! I had the email I called about before hanging up the phone - keep this guy happy!’ he’s a total asset to your company AND this store

Customer Service is an A +!! They go over and beyond to make sure you are happy with your phone! Thank you Andrew and Shannon for all your help!! Fernando you have the A TEAM!!!👍🎉🎉🎉

I was at the Verizon store in Morristown, NJ Tuesday, July 27th to pick up my brand new Galaxy S215G. They had an amazing trade in promotion going on where you trade in your old phone and get $800 off your new phone. Therfore, I traded in my Galaxy S9 and got a brand new Galaxy S21 for FREE!The guy who helped me was Adriene and he was the most professional, helpful, kindest, patient person I have ever encountered at a Verizon store. He helped me in every and any way possible! Anytime I have a question or anything to do with my phone, if I dont call Verizon I go to the Morristown store and ask to speak with Adriene since he always takes care of my questions I have.I have been with Verizon for 3 years going on four and I would never leave Verizon. I have even convinced my 3ntore family to transfer to Verizon. I absolutely love them! There has never been a time where a Verizon employee could not help me or help me fix a problem I had. Verizon is the best cell phone carrier ai have ever had, and there isnt enough stars or compliments I could give them because that many dont exist! However, if you do not gave Verizon, I would suggest you switch cell phone service as soon as you possibly can! They are the absolute best in the entire world!Sincerely,Danielle Meisner

What quality service! Fernando, the store manager of this particular location, helped me today. Immediately as it started to get busy, not one customer walked in with out hearing a hello. As it got increasingly busy, Fernando multi-tasked to help everyone of his guests effortlessly. I can confidently say that every problem Fernando came across (including my own), was solved with ease, patience, and genuine concern. You can tell that this person has a passion for what he does as it reflects in his store and his team. Thanks again!

Adriene was wonderful to work with . He stayed open for an hour after closing so that I would have a proper transfer for my new phone . He had patience and was very knowledgeable. I would highly recommend working with Adiene when you need a new phone or have any questions.

Fernando was terrific. I had issues with the online ordering and he was able to resolve it quickly and efficiently. I will be going in store from now on when I need service. And in particular with Fernando. Verizon service is light years ahead of AT&T!

I had a great experience today at the Verizon store in Morristown. Adrienne and the manager were very helpful. I highly recommend stopping in this store to resolve all of your wireless and/or device issues!They were patient and professional.. Took their time and explained everything to me.

Rogue, a technician installed internet for my neighbor and cut my wire, Verizon charged 90 dollars to call again . I had not completed two months with the service

FERNANDO actually exceeded my expectations in helping me select a product. No pressure, just thoughtful information and fine communication skills. I was impressed.

Fernando was extremely helpful. I upgraded and also purchased accessories and a new iPad. My experience was perfect!

Fast service,knowledgable staff

I must say every time I go there the employees are very helpful and full of knowledge my go to place when I have a problem with my phone

I recently visited this location to purchase a charger only. I told the young man who assisted me that I only wanted a charger, nothing else. No high pressure sales pitch for a new phone. JUST A CHARGER. He said not a problem. In order to purchase just a charger, you have to give your cell phone number, drivers license and PIN for your account. I asked why he needed this information. Again, I only wanted to purchase a charger...no phone. He told me this was their policy. Of course after pulling up my account, here comes the sales pitch that my phone is getting older, I should think about replacing it sooner rather than later, its going to start giving me problems. Again...I JUST WANTED TO PURCHASE A CHARGER....NOTHING ELSE. After the fourth time telling the associate this, I said I was done trying to purchase a charger and I got up to leave only to find the front door locked and it had to be unlocked for me to exit.I purchased a new charger on Amazon. They didnt question me or try to sell me a new phone. Parenthetically, it took me TWO YEARS to pay off this phone. Im not in a position to take on another 24 payments.Terrible experience, like visiting a used car lot.

Fernando was amazing. He quickly transferred all my data to my new phone and I was all set up within minutes. Very nice and professional

Ahmed is the man. He set me up on a new phone and transferred all my stuff from my old phone very efficiently. He was also patient with all my questions. A++!

Amazing customer service, fast and efficient and helped me understanding with all the questions I asked. It was a fantastic experience at a phone store

I went in for an upgrade, and there was only one person working. He told me that there was an appointment ahead of me and it was only going to take 5 mins. However, I ended up waiting 45 mins, and was not helped at all. I ended up leaving and making an appointment somewhere else, and was very unsatisfied.

Very helpful and knowledgeable.

Ahmed and his partner were patient, thorough and extremely helpful. I would definitely recommend going to this store.

Adrienne was kind, patient, knowledgeable and well informed. He made a painful day, in which I lost my phone, bearable. I am grateful for the time he gave to me and surprised that such a young man could be so mature.

Adriene was extremely knowledgeable and helpful. He even went as far to help us with a technology issue with our new car.

Ahmed was extremely helpful and knowledgeable about the product. Fast customer service with all accessories needed to start using my new phone.

Best experience I’ve had with Verizon getting my iPhone 12 pro max. Shannon is the best!!

If you are working with Richard or Ahmed (May June 2020), you might as well go to another store. The two of them make a duo of disaster at that store and dont seem to know policies. I had to go to Apple to deal with my phone because they refused to acknowledge my warranty even though the phone is covered by it. They were rude on the phone and blatantly ignored customers. Itd be nice if Verizon could hire employees who didnt have a total disregard of their customer base but I see thats too much to ask of them.

These guys are great, they work very fast and are very professional 👍🏼

My family and I went to the Verizon store last night to do some phone upgrades. Justin and Abdul were very patient and helpful. They walked us through each step and everything went off without a hitch. They even stayed past closing time without complaint. It was a pleasant experience and I would highly recommend them.

Ahmed was excellent and resolved all my issues. Thanks

Michael was very fast and efficient. Typically, I loathe having to go to the Verizon store. Michael was very accommodating with any questions I had, he was quick in the process on transferring my old phone to the new phone which made it a painless experience. I would highly recommend him any day.

Friendly staff, willing to help you with your issues and provide information.

Ahmed was very knowledgeable and helpful. I recommend going to him if she need wireless help!

I was there for my sons phone ....Justin was awesome. Even with the store closing he really helped me out and I was all set up in 40 min! Great service and very knowledgeable !!! Kelly V

Excellent professional and very knowledgeable. Definitely recomd Lucas

I have been in customer service for over 15 years and boy oh boy, I experienced a true gem tonight. First of all: If you call the store, you WILL NOT talk to the store. Verizon apparently has an asinine system that directs all calls to a regional call center. First strike.Brief backstory: I was hit by a text-and-driver last year and Im still unable to drive myself places.I attempted to call the store to tell them that my Uber had been delayed to the point that I wouldnt arrive to the store until about 1-5 minutes before closing time (7pm) and being in customer service as long as I have, I hate to ask people to stay open even a second past closing time.At this point my call connects to one of the most condescending people Ive ever spoken to, and I wish I got her name. I explained my situation and told her its a bad practice not to allow calls to individual merchants for reasons exactly like this.Her response FLOORED me. Sir, all calls are routed to a regional call center. Our employees do not stay a second late, they have been there all day and want to leave as much as you want to leave your job on time.Why are you talking down to me!? I JUST SAID I CANT WORK. And for the record, when I ran my own store years ago, I would routinely stay open 5-30 minutes late on a case by case basis because shocker! I signed up for customer service and I know that THIS IS EXACTLY WHAT GOOD CUSTOMER SERVICE ENTAILS!!!Icing on the cake, I arrived at the store at 6:58 to locked doors and nobody in sight in store.6:58pm according to my VERIZON PHONE.I might change carriers over this. Absolutely unbelievable. I am very angry.

Justin was very knowledgeable, professional and helpful in assisting me with picking out and setting up my phone. He spent time to make sure I got set up properly. Much appreciated.

Michael was beyond amazing and attentive. Super helpful and knowledgeable and tried to save us money where he could. Highly recommend it! Thank you Michael!

Justin was awesome. Super helpful with helping me transfer accounts, get the right people on the phone and setting up my upgrade. He’s been there for a while and has helped me before too.

Morristown Verizon is never as crowded at East Hanover and therefore can dedicate more time to their customers. With phones being capable of so much these days it takes more time setting up a new phone. I would suggest making an appointment before (if you’re shopping for a new phone) and backing up your phone prior as well! Justin & Richard were knowledgeable on devices and helped me save money on my plan. They even had the patience to troubleshoot backing up my phone 3 different ways when it wasn’t working initially. They thoughtfully bounced ideas back and forth between each other to get me hooked up! It was actually a pleasant experience for once. It was, dare I say, FUN and not the chore I had been dreading to do. Save time and get one on one customer service at Morristown Verizon, they know their stuff!

Very professional and courteous excellent service

Shannon is great!!! Thank you for your help Shannon

Ive been here a few times for getting a pre paid phone activated on to my parents contract since I continually destroy phones. But I finally got a real phone the Google pixel 3 yesterday and got a case and screen protector and a battery pack that I absolutely did not plan on getting because I dont have the finances (like anyone does) but what Michael did was really above and beyond he hooked it up and put the cases and everything on and warranted them all so I didnt have to. What took him ten minutes literally would have been an hour at least for me. This store is really great though and I have had great service from every one I have ever encountered. I never review anything either, so if you need any help with your phone definitely bring it here. They arent always trying to sell you what you dont need or want either, they listen ! Thanks so much again!!!

Michael handled a few of my transactions in the store from the purchase of an iPad Pro, iPhone Pro 11 and the Apple Watch. He handled each one with exceptional professionalism and amazing customer service! He was helpful with the information and details regarding the purchases and regarding my account!

Justin was a big help. Kept it simple and made it happen quickly and efficiently. Will shop here again and recommend to friends and family. Go see Justin!!

Justin, my tech was amazing. He is friendly, kind professional and goes above and beyond to please his customers. So happy for his outstanding service.Patricia Esposito

Justin was polite, knowledgeable, and helpful. My interaction with him was an enjoyable experience. He is the best!

Great service! I’ve talked to multiple reps and all have been helpful and really friendly. Looking forward to going back in the future

Justin was amazing. Professional, informative, courteous and nice. Best Verizon experience EVER. Thank you Justin!

Justin was well knowledgeable and helped me with my upgrade. He also handled multiple customers as I waited and was quick.

Michael provided friendly, helpful service and had my new iPhone up and running in an hour. I highly recommend this retailer.

Excellent experience.Both Shannom and Justin were extremely helpful

I go to this store specifically because of Justin.He is knowledgable, helpful and always pleasant.He has delt with issues that would have had me changing my provider on more than one occasion.

I stopped by Victra, my local Verizon wireless affiliate store in Morristown, NJ, just before closing on Sunday to deal with an issue with my iPhone I needed to to have resolved right away. Justin, who has been my go-to guy there for years, (although everyone there who has helped me has done a very good job) did his usual excellent job of getting it all sorted out for me quickly.

This team is the most helpful and friendliest staff. They make sure that all your questions are answered. You’re not just a number to them.

Since this store changed our account in March we have had nothing but problems. Very questionable customer service

Shannon was phenomenal! She has customer service and was very knowledgeable.

We had a very complicated request and Justin did an amazing job explaining everything to us!!

The man there was very nice and helpful (which is consistent with other reviews) - but they charge 2x-3x the price for everything. Charged me for a case and screen protector, and threw in and external battery which he made it seem like it was complimentary - he charged me $50 for it when i looked at the receipt later.Very dishonest and their own employee reviews even say that they are thieves

Polite, informed and efficient.

Justin is such a pleasure to deal with. Hes personable and knowledgable and customer service oriented.

Those guys are amazing!! Willing to go the extra mile for there customers!

Better than going to Verizon store! Much shorter wait times (or none). And they can do all same services as far as I can tell.

Michael was extremely helpful with the sale of my new Samsung Tablet... I

Justin was agile In Handling several customers at one time, keeping all of us engaged and in the process. A true gentleman too!

Oh my gosh, Michael & John too, were BOTH TERRIFIC! I had severaĺ problems & questions to ask & they just helped me soooo much. I have to contact your 611 corporate office tomorrow (Sunday) or this Monday because I HAD another Verizon phone that I handed over to them almost 5 months ago and I just realized a little while ago that I am still getting billed for it almost 5 montha latër along with this phone and the original phone they said they would replace the glass & give it to a battered womab, which I thought was great because I came from an abusive marriagr. So Im still paying for a phone that I havent held in my own hands in almost 5 months. At $42 and change a month, thats over $200.00s yóure going to owe me this coming Oct 12th or 13th. I want ALL OF THAT MONEY RETURNEĎ TO ME NOWWw! Good night. Jeanètte Tunis.

Greeting was a little rough but the service was thorough and efficient.

Justin knows the products and was very helpful. Surprisingly pleasant experience!

Many thanks to Justin Lattimore for solving a technical billing problem. I have never experienced a more patient, efficient, professional in all my yearswith VerizonWireless services. Justin is now our good to guy in Morristown for excellent sales and service expertise.

Had a great experience with Justin. Go see him. Pleasant and informative. Helped save me $$ on my current business plan and upgrade to new jetpack. Wouldnt hesitate to have him assist me again.

Justin is the best!He is patient and knowledgeable and has helpedme many times with technical problemsI won’t go anywhere else.

Really helpful and friendly

These people scammed us. We were supposed to get two free (or low cost) phone upgrades... weve had a family plan w VERIZON many years. After we got our no cost phone upgrades the bill comes a month later 2 phones are costing $650+ each... we would never spend that on a phone... called Verizon customer service and they explained this store is a third party carrier not official Verizon store and we were basically SCAMMED and stuck w the phones and cost since over 30 days had passed. I recommend an official Verizon store not these know-nothing rip off artists...

AWFUL. THIS IS A FAKE VERIZON STORE. ABSOLUTELY WILL RIP YOU OFF AND UNCHARGE FOR EVERYTHING

This stores very unprofessional all they want to do is sell cellular phones but dont wanna help with questions and they rush you out the door.

Brandon was awesome did an amazing job with me and wife I went to 2 diffferent Verizon locations and didn’t understand anything he broke it down really easy for us and made are process easy I recommend coming to him for phones great location !!

Kind and very helpful staff.

Michaels knowledge and service was outstanding.

Best experience ever! The staff are very knowledgeable and personable.

Shannon was very helpful and courteous.

Service: great. Convenience: great. Conversation: great. Overall experience: great.

Great staff very professional and helpful and knowledgeable Go see eitherShamoy store managerOr Justin

Over the phone said they accepted Fios equipment returns, got there and waited 25 minutes only to be told that was not the case...

Knowledgeable personnel

John was great - very helpful!

They were unprofessional, rude, and over priced. The free card that you place in your phone was going to be $100.00

One of the best service for wireless phone.. they help buy, select plan and transfer data for you as well.

These people charge extra fees and overcharge for everything. Dishonest (commission incentivized) sales practices. I was scammed, hope the next person learns from my mistake.

Awesome place and the people are very helpful

Justin was helpful and efficient.

Great service, takes care of the customer.

Terrible experience. Waited about a half hour while one store rep was playing on a phone before walking out. Reminds me why I dislike going into Verizon stores. You cant even call it customer service. If you have to go into a store, go to any one BUT this one.

Abdul was extremely helpful.

This particular Verizon store was out of the norm for me they were very helpful took care of my needs and then didnt charge

Awesome customer service!!

Awesome support from Justin!

Justin is the best!

Great customer service!

Expedient customer service