Recently bought a certified used Mazda CX-5 at Open Road and I had a great experience. Adrian and John were awesome and helped answer all of the questions I had. The car is in impeccable shape and drives like new. They were always available to answer my questions (of which I had many!). Thanks so much Adrian and John! Loving my new ride!

Had a great experience at Open Road Mazda, shout out to the wonderful, patient, and knowledgeable Adrian Flores for making my first car buying experience an easy one! He helped me drive away with my brand new 2021 CX5 and I couldn’t be more pleased with his service. He was super fun to work with and easy to get a hold of when I had any questions. Definitely visit with place, they work with you, don’t make you feel pressured, and made the leasing process very simple and easy. Adrian is an amazing asset to the team and I look forward to working with him in the future!

Mazda of Morristown always gets a 5 star rating from me and my family. We have been going to them for years and are NEVER disappointed. Ray is always willing to listen and share the techs recommendations. And Edna is spectacular at follow up. Everyone there is awesome. My daughter has the Mazda in Boston so it gives a Dad tremendous piece of mind knowing the car is mechanically sound.

Had a great experience working with Adrian Flores! He knew what I wanted and was able to get me the price I wanted. Amazing experience and great salesman! Highly recommend Adrian. Love my new Mazda!!

Went in to purchase a new car for my sister. Our salesman was Adrian Flores. By far the best experience Ive had with a salesman and a dealership. Everyone was welcoming and we didnt feel pressured into any deal. Even the financing process was no hassle. Highly recommend this dealership and Adrian!

My first Mazda purchase went smoothly . The Sales representative was very welcoming and eager to negotiate price even during a limited availability of the model I was looking for. Eventually the deal went through with a great offer and they took care of the financing without any hassles. Walked out with the vehicle of my choice and color feeling great at the end of the day. Highly recommended.

Had a great experience trading in my vehicle and purchasing my new Miata from Sherif Haskaj. We ran into an unforeseeable snag with the trade-in due to it being an EV and EV trade-ins being relatively rare, and Sherif worked for hours to ensure the issue was resolved. Throughout, he was clear and highly communicative. I would be more than happy to purchase all of my future vehicles from him.

I had an excellent experience at Open Road Mazda. I came in to have my oil changed and they performed the oil change promptly. Not only that, but I had several small paint scratches on my car. They had initially provided a We Owe You slip for one of them when I purchased the car. I spoke with a gentleman in sales about getting the scratch taken care of. Not only did they take care of the initial scratch, but they took care of every scratch on the car free of charge. Can not thank them enough. My car feels brand new. I would highly recommend them to anyone.

Great experience at this dealership, given the current market, dealerships are rather ruthless in their dealings with customers. Julio was very professional and great to work with. Dan was also very accomodating and the overall reflection on the dealership/customer experience was great. I will definitely recommend these guys. Its one thing to be in business to make money, another is maintaining integrity while providing quality customer service, they check all the boxes. Thanks again for the positive experience.

I have had a Mazda for almost 8 years, and have been to several different Mazda service centers/dealerships in central and Northern NJ. This one continues to be my favorite. I believe they are honest and always pleasant to work with.That being said, when I suddenly, and kind of unexpectedly needed to buy a new (used) car, I knew where my first stop would be. This is NOT the time to buy a car- dealerships around the country are having a hard time getting in stock- so prices are a bit inflated and harder to negotiate. Its a sellers market. I still gave it a shot though! Sherif worked with me, and he has been nothing but kind and respectful throughout the process. I still need to bring my new purchase back for some light body work, but hes been more than willing to accommodate my crazy work schedule. Overall, I am, once again, incredibly pleased by this place!

I recently had my car serviced at Open Road Mazda in Morristown, my go-to location when I need my Mazda 6 looked at (especially since they gave me such a good deal on it 3 years ago). Not only did they provide me with a loaner, they actually charged me exactly what they originally said AND fixed the problem, even though I kept the loaner for an additional day - tell me what dealership does that? Few, very few. Danielle was phenomenal, responsive, caring, empathetic, professional and knowledgable. I am considering going back just to visit and say hi! Thats the impression the Staff especially Danielle left on me. In addition, Edna was amazing as well when she followed-up with me the week after my service. Caring as well, empathetic and professional, she genuinely wanted to see how I was doing not just how my car was. I feel lucky to have Open Road of Mazda so close to my home and fortunate to have bought my car from their dealership. They are a dealership others should look to as an example. Soon, it will be time to trade-in and upgrade to a next model and can you guess where Im going for that? Right back here. Thank you guys! See you very soon :)

Just purchased a pre-owned vehicle from Open Road Mazda of Morristown and we were very happy with the service provided. Despite being extremely busy, Mikhail took the time to answer all of our questions and walk us through the cars features. He noted a minor issue with a bumper and made sure it was repainted before we even came in to pick up the vehicle. Communication was excellent. Highly recommend doing business with this dealership, they do things right.

Mikhail was fantastic and easy to work with. Had a great overall experience, my time spent waiting was kept to a minimum, and the F&I process was the fastest Ive ever experienced. Highly recommend!

I bought my first car here last week and I have to say my experience was great.Thalia was wonderful to work with and her calm demeanor made my experience that much better. She was very knowledgeable and extremely professional. I would recommend anyone to go to Open Road but you must see Thalia.

Have a great experience with the service here (change oil and fix the air condition). The front desk is polite, they keep me on posted and get the job done as well.

Great shopping experience. Sherif was awesome. I had seen the car I wanted a couple days earlier, it was still available, took it for a drive, sherif answered all my questions. I told him the financing I needed, finance guy was great. Love the car! Drives great, fun, amazing gas mileage

Horrible! Awful service. I came from a bad situation generate by then and on top of that they make even worst.I acquire my NEW CX-5 car on that dealership on 2019, last Saturday I got a flat tire, after calling Geico they send a tech guy and after trying to replace with the spare for my surprise the car was sold with a different spare that won’t fit in my car. I had to try on Saturday some place to fix my tire. I promptly call to Open Road, and explain and they schedule for me to come on Tuesday Sep 28th, since my car would be there I schedule the oil change. I took the day off and drive from Jersey City and left the car there around 9:30. According Daniella from service center the car should be ready around 5PM on the same day. Around 3:30 I ping then and they change the delivery from 5 to 6, not ideal but fine. Then 5 minutes later I receive a text saying that the car won’t be ready today. I immediately call them, and according to them I can pick up the car, nothing was done and i could bring to the tomorrow again. So to recap, they sold me a car with the wrong spare, I take the day off and drive for 1 hour, i stay the whole day in the town waiting for the service to be completed. Now the solutio is : come tomorrow. Extremely lack of professionalism on theit side. I had schedule to replace my car for another Mazda, forget it they would never see a dollar from me again, now I will contact Mazda directly to point some dealership that can replace my spare tire! What a waste of my time.

I was very happy with the service provided at Open Road Mazda. It is absolutely a difficult time to be buying a car with chip shortages and recent local flooding. I was thrown into the car buying market unexpectedly after suffering a total loss of my vehicle in the hurricane.Quazi Alam, the sales consultant I had the pleasure of working with, was very understanding of my situation and budget. I had just 5 weeks with my rental before I needed to find a car, which is very challenging given the current market. Quazi called me as soon as a car came into the lot meeting the specifications I was hoping for.I felt that Quazi was genuinely on my side to ensure I found the car I wanted in the limited time frame I had. He collaborated well with managers and the service team to get the car prepped for me to take home. There was some delay in the preparation of the car, but Quazi acted as my advocate to speed the process.Overall, I was very happy with my experience at Open Road Mazda, largely thanks to Quazi, and I highly recommend visiting.

I had an overall smooth experience. As someone who finds these situations unnecessarily adversarial, Open Road had nice staff. I mainly worked with Marty for the sale of my used Mazda 3, which has been running great. He was helpful, interested, and informative. The test drive was great; it was a solo drive. Some other dealers have you follow them in a separate car during a test drive, which is understandable--but then youre driving how they drive. They also recommended a good route to take the car (287, partly on 10, residential streets).The finance gentleman was also pretty informative and clear on the details of the warranty. Warranties are a bummer to pay, but a good peace of mind (as an aside).

Great service department! From Ray and Edna on the front end, to the service technicians that service our two Mazda cars, we are always happy! We will continue to buy cars from them and have them serviced there. Thanks for quality service!

I definitely recommend this dealership!! My experience with Thalia Chaparro and Steve Mottola was very easy and enjoyable. The Finance Manager, Ernie, was great too! I did not feel pressured and they did everything they could to get me the best deal possible. I felt comfortable in their hands. One thing I will say is that the GM of this store was not very friendly. I don’t know if he was rushing to get out of there but he barely even looked at his customers, let alone greeted them. Other than that, great experience!

After being treated with utter disrespect at two different Mazda dealerships in Queens, NY and Garden City, NY, I was ready to give up and buy my car on Carvana. But, we decided to try one more dealership and went to Morristown NJ. Night and day difference. My salesman, Sherif Haskaj, not only allowed me to test-drive a car without any attitude, he accompanied us on the drive and explained different features of the car. We bought because he was professional and respectful, and we trusted him. Every person who we encountered by phone and in-person was professional, including Ed and Ernie. Thank you Sherif for my beautiful CX3!

Made my first ever car purchase with the 2021 CX-30!! Adrian made the process so much easier for a new buyer like me! He was so accommodating and very patient! Such a great buying experience! Thank you Adrian!! I love my new car!!

My wife came here to sign a lease deal. After hours of negotiating the vehicle and price, she went to pick up the car that day and sign the paperwork. After the paperwork was signed, she was told that that car wouldnt be ready for at least three more days because of a software update, and she couldnt have it. My own Mazda had a software upgrade and it took about 40 minutes to do it.This was a major inconvenience but the dealership didnt seem to care at all, as if it was perfectly normal to sell customers cars that were under repair and unavailable. They simply shrugged it off knowing they had our money.Ridiculously unprofessional.

Really want to highlight the amazing job that Adrian did with helping me find a car that fit my budget. I wasnt planning on purchasing a car, let alone a new one, so soon but after my car being totaled I found myself shopping yet again. Adrian took me in at the end of his work day, set me up with a test drive, and then talked numbers and expectations. He was completely understanding about my financial situation and did everything in his power to get me a deal that I would be happy with and man did he! He was totally transparent about costs, fees, taxes and helped figure out how I can afford the car that works best for me. He even was able to get me a 2 contract deal so I wouldnt be car-less while I waited for the majority of my down payment to come from the insurance company. I could go on and on about his outstanding customer service. He is such an asset to the team at open roadazda of morristown and cant wait until I need to buy another car just so I can deal with him again! Truly made car shopping way too easy!!

My experience at Open Road Mazda of Morristown was beyond expectations! From the moment we walked in everyone was helpful and respectful! We purchased a car from there by the help of the most great sales person Robert Anastasi and the finance process done by Ernie. We are very happy and excited about our new car.Definitely recommend place to lease or finance a car. Ask for Robert (BOB), he is the best 👌❤

Just a bad experience. Made an appointment, earliest appointment date was 10 days from then. Selected a courtesy car. 16 hours before the appointment, they called to tell me they did not have courtesy cars available and I was not allowed to wait because the repair would take too long to wait. She said that their courtesy cars are not guaranteed to be there. She asked if I wanted to reschedule, at which point I asked how I would I know if they will have a courtesy car available. Id just have to wait until 16 hours before to find, or then reschedule again. Basically, if you dont have anyone to drive you from the Mazda repair shop or if you arent able to change your schedule with less than 24 hours notice, dont go there.

I just drove home from this dealership (smiling the whole way) grateful to Julio and Steve for making it possible to own my dream car. The whole experience was easy and enjoyable. Julio, my salesman, was so personable .You could tell he truly wants to work with you and not against you. It was a lovely, painless experience, with good conversation and professional service. Look for Julio for when you go in!

Excellent service. I did not feel pressured at all when I was looking at cars. The staff was patient, friendly, informative, and personable. I look forward to doing business with you more in the future.

Great experience at Open Road Mazda of Morristown. Tremendously happy with the sales experience and ability to follow up afterwards. Thanks so much.

I had an excellent experience at Open Road Mazda. My salesman, Marty Mirkovic, was patient, kind, and very informative. He was able to complete most of the paperwork over the phone for an easy pickup. I will definitely recommend Marty/Open Road Mazda to friends and family.

Had a great experience with Open Road Mazda about a month ago. I had been looking for a specific vehicle that had certain features for quite some time. I swore I would never buy a car from a dealership, so when I found the car at Open Road Mazda I was very leery. I was immediately assigned a sales person, Thalia Chaparro. She was very knowledgeable about the vehicle and all its amenities and got me set up for a test drive.After that, I was sold. I didn’t let on how much I liked it, and Thalia never pressured me to buy. My husband and I looked it over inside and out, but couldn’t find anything that would change my mind. We sat down with Thalia and Dan Pepe and agreed on a price that we felt was a great deal.We were from upstate NY and I wanted to drive it home that day but it had not gone thru the thousand-point inspection process yet. I would have taken it just the way it was, I didn’t care, but they insisted on making sure that there was nothing wrong with it. The only problem was that there was no one available that could do the inspection at the time, so they gave me a beautiful loaner vehicle to drive home instead. The following Monday, they had my vehicle delivered to my house, and drove the loaner vehicle back.I really felt that the people at Open Road Mazda went above and beyond what normal dealerships do. I love the vehicle and I hope I drive it for a really long time. I will definitely be back.

I typically dont write reviews, but I thought it was about time to acknowledge the exceptional service staff at Open Road Mazda of Morristown. Ive had my Mazdas serviced at Open Road for the last 12 years and have always had an excellent service experience. Everyone is friendly, courteous and professional. The service writers, Greg Benc and Ray OBrien, are the best Ive worked with. They are knowledgeable, keep you informed and explain the work performed. They are committed to providing a great service experience. I trust them to service my vehicles and will continue to have my Mazdas serviced at Open Road for many years to come.

Adrian helped us purchase not one but two cars! The service was great and he was very patient! Ernie was great as well in working with my family and I.

Marty the sales person, was great he helped me right away,he answered my questions the best to his Knowledge about the Mazda that I was purchasing,it was truly a different type of experience from the gmcs cars,,so thanks Marty for making me a Mazda woman now!!

Great service by Thalia and Steve! Place is very friendly and has a great selection of SUVs

Great experience buying a Mazda CX-30 for my daughter. Sherif was very helpful to find the right fit for us. Made sure we have the car when it arrived, what was in transit. Second time back to this dealership, because Sherif is knowledgeable and cares about the customers needs. Two thumbs up!!!Thank you Sherif

Amazing experience, let me start with Danielle in service she made sure it was scheduled and communication was amazing, Scoot in parts dept made sure part was ordered overnight. Both of them made this one amazing experience

I had a great experience leasing a Mazda CX-5. The car is exactly what I wanted and the customer service was amazing. Sherif was my car salesman he was kind, personable, and very accommodating. I would recommend everyone to ask for Sherif he’s upfront and honest with all the pricing information. Best experience I’ve had buying a car!

Salesman was Adrian, incredibly helpful throughout the whole process. Knew everything about all the cars on the lot and tried to tell us all the information we needed. Great experience overall. Thank you Adrian!

Sherif Kaskaj was beyond helpful with finding me a car, I am beyond satisfied!! So happy!!! I can’t express how amazing he is!

I worked with Sharif Haskaj to find me a replacement vehicle for my old one that broke down with no warning. He was super professional and was able to hook me up with the exact vehicle I wanted. A well loved, low mileage 08 subaru outback. I truly lucked out to have Sharifs guidance. And even though i had them replaced the rotors, brakes and tires on my new car, he was able to shave off a majority of those expenses for me! He was even able to drive it out of state to meet with me, finalize paperwork and all! Ive had this vehicle for over a month now and I cant find any issue with it. I cannot thank Sharif enough. Highly recommended!

I worked with Sherif, and he was amazing throughout the entire process. He was so patient while helping pick out the exact style of the CX-5 that I wanted (I’m super indecisive- can be really annoying). He never once complained about helping me decide. He explained everything there was to know about the car. Showed several different styles and colors, and walked me all around the whole lot in the terrible heat without an ounce of hesitation. He was very pleasant to speak with, knowledgeable, and very very kind. He followed up with me about the car a few days later, and even sent me picture of an old label that I needed off the car I traded in over a week later! His dedication to his job and providing outstanding customer service shouldn’t go unnoticed. Thank you so much Sherif, you’re the best!

Got a great deal with Adrian Flores and Steve Mottola as a first time buyer. Highly recommend working with Adrian. Down to earth and humble guy who was super easy to work with and talk to. Walked us through the process and kept it light and easy. Total professional. When Steve came out (manager) it was straight forward and easy as well. They both made the process very easy and made, what could be a stressful process, both simple and actually enjoyable. They were the second dealer we visited, and the negotiation process here was quick and straight to the point. They accommodated our budget unlike the others. Very happy with my beautiful certified pre-owned Mazda CX-5!

Service Dept is first rate!! Ive had several of my Mazdas serviced at Openroad Mazda over the years. In the last few months I found myself having some issues with my 2016 Miata...the transmission failed only a few days out of the 5yr powertrain warranty. Greg in the service department helped me get Mazda to cover it for free. He was very helpful! Then when I picked it up 2 month later the nav screen was cracked from sitting in the direct heat for 2 months while waiting for the trans to come in. They covered this too!! Ray in service COULD NOT HAVE BEEN BETTER...hes friendly, helpful and very personable. This guy knows customer service and you will be treated like a king. He remembers my name whenever I come in and is always so helpful. Ive witnessed him dealing with other customers while Im waiting and he takes care of everyone with the same level of care. Im in the hotel business and we are all about service...Ray and Greg get it. I will always go back to Openroad Mazda whenever I need service. Many thanks to Ray and Greg for helping me out...you guys are awesome.

Could not of had a better experience with purchasing my new vehicle . From Bob in sales, to Ernie finance and the GM Vladimir was hands on to make sure everything went smoothly. Great teamwork went above and beyond to get me what i wanted at the price i wanted . Thank you

The overall experience at Open Road Mazda in Morristown was very pleasant. Daniel helped us with everything and gave an amazing deal. He was very friendly and helpful. He informed us about everything there is need to know and more. I would recommend anyone in the area that is looking to buy a car to check out this place.

Favorable buying experience at Open Road Mazda of Morristown. I worked with Diego Molina who answered all my questions and was very prompt and respectful. I would go back to this dealer and Id recommend it in a heartbeat to others. No issues with the car or level of service received from all the staff there!

Sherif helped me get my first car. Very nice and courteous!

Buyer Beware, they add bogus fees to your car. Than they want to insult you and say required by law. Looked it all up and it was a hoax. Terrible ppl work here that lie to the working class ppl

The best car buying experience I’ve ever had. Daniel was our salesman. He was patient, knowledgeable and accommodating. If you’re looking for a Mazda this is the only place to go.

It was a pleasure working with Marty. He was very pleasant, easy to work with, knowledgeable, and very professional. He knew exactly what we were looking for, he made it very easy. Marty made this a very pleasurable experience for us. If you are looking to purchase or lease a car, definitely go see Marty, you will not be disappointed. I look forward seeing him again in the near future.

Had a great experience at open road mazda of Morristown . Robert Anastasi was extremely helpful and got me in the perfect car!

I have been to 6 dealers this week test driving cars so I knew which was the perfect vehicle for me, and I bought from Bob Anastasi because he actually listened to what I needed and was not pushy to get a sale. Instead he made sure I got what I needed, even if it wasn’t going to be bought from him. He earned my business for sure! Give Bob a call.

Came here because they were willing to negotiate completely over the phone without making me come in, no pressure to buy, beat ever competitor price (Wayne, Lodi, and Ramsey), and looked at TrueCar values. Worked with Thalia Chaparro and Daniel Chernov. Thank you Open Road Mazda of Morristown for the new 2020 Mazda CX-30 Premium!

I went here today because my Audi lease was expiring and I was thinking of moving towards an SUV and my wife had leased from this location a few years ago. These folks had the audacity to propose a lease on a $33k MSRP Mazda CX5 at $585 a month. The manager came out with some schtick and as soon as I saw the #s I promptly left. I will be leasing a 2021 Audi A4 for $399 a month with an MSRP of $43k .. dont get ripped off by these clowns at this dealership. I got a very used car dealership vibe from this place.

I had an amazing experience Robert Bob Anastasi and Ernie went above and beyond to exceed my expectations, we got a new CX-5 Grand Touring and they helped make sure we get the best deal, Im very happy with their professionalism, patience and amazing customer service! If you go to Open Road Mazda in Morristown NJ you must speak to them.

Horrible experience. Went in with an approval from the bank for a car I wanted. I was told my approval numbers are not correct and my bank is asking for more money down. I walked out and called my bank and the dealership was asking for 4 thousand over the value of the advertised car plus their dealership fees and etc. My bank sent me the numbers they inquired for vs what it was supposed to be.I am very disappointed. I took another approval from my bank to another dealership and it was quick and easy. Everything in the approval was acknowledge by the dealership and went straight to talk to the bank to get me the car I wanted.

The salesperson Martin (Marty) was very professional and easygoing. He made my first car buying experience a great one! The sales manager Daniel gave a very fair price. I would recommend this place

Sherif did an excellent job. Worked with me on the trade-in and helped the numbers make sense. Will definitely consider buying from ORM and Sherif again.

HIGHLY NOT RECOMMENDING THIS PLACE AT ALL. RATHER BUY CARS FROM DIFFERENT PLACE. The service center is not helpful at all. I have had tire pressure sign on since some time even after I go my tires check at the Mazda service center, and also at Costco so I called for appointment to check and see what was wrong and they have no customer service skills. They do not care about anything just keeps on moving the appointment forward and forward.

Great first experience with Open Road Mazda. Bob, Nicole and Kyle were incredibly accommodating and helpful. Kyle brought the car to my home for me to test drive-Nicole worked diligently to get me the best deal and Bob taught me everything I needed to know about my new car. I’ll certainly be back in three years when my lease is up- and I’ll be asking for Bob, Kyle and Nicole!!

I had a terrible buying experience at Open Road Mazda in Morristown. On Nov 14, 2020 I bought a 2013 Chevrolet Traverse with 107,00 miles. I knew I was buying a used car with over 100,000 miles but that was that I can afford and since I was approved for a car loan they offered me a power train warranty for 2 years or 24,000 miles plus they told the car was inspected in their service department and they said nothing was wrong. So I agreed to pay the selling price plus the HIGHPre delivery inspection fee 1,295 plus 699 HIGH documentation feeAnd taxes, registration plus the cost is the extended warranty.Took the car home and next day I notice a sound coming from then engine so I called my sales person and and I explained him the issue. He called me back saying he reported it to his manager James and he will take care of that and I have nothing to worry because I have a good warranty and they will tell me when to bring the car to their service department. A month after I called then back to complaint since no body called me then they put me in schedule to get loaner car for December 30 so I drove the car back to the dealership that day. A week after that Ray a Service Advisor called and told me I will need a new engineBut they were having a problem with the extended warranty and he will let me know. Two weeks after he called me back and said the warranty will not be honor and I will need to talk to the sales department to get this resolved. I called the sales person then again he told me his manager James said he will take care of this problem. They asked me to fill out another credit application but I don’t trust them anymore. I feel that they have no respect for a customer who trust this dealership: meanwhile, I still driving a loaner car for more than two months,by the way the mazda 6 they put in is very small for my family, we have 4 children that’s why I bought the traverse a much bigger car. For all these reasons I would not recommend this dealership and one star is to much for them. My next action is hire a lawyer and I am sure when they hear from him they will changed their mind and hopefully either they give me all my money back including the payments I already sent to the bank or put me in a similar car like the traverse without any extra cost to me.

I had a great experience buying my new car . Sherif is very efficient & helpful. He went above and beyond to assist us and ensured we were comfortable with the deal & the car. His knowledge & expertise helped us select the car that was best for us & our needs. I highly recommend this dealer and I suggest to ask for Sherif.

Nothing but problems and trouble from the day I went to this dealership on April 30. First they double charged me for gap insurance, it took 12 days to get this corrected since nobody would return my calls I’ll get back to me. Then I had to go back to the dealership a second time since they forgot to give me paperwork to sign for my trade in the first time. This caused a delay in processing of the permanent registration, and now my temporary registration expires today May 30, however we were supposed to go out of town on vacation for memorial day weekend but I opted not to go because I did not wanna be driving with an expired temp tag, which could cause the vehicle to get impounded, and not released until a valid registration is provided, which I am unable to obtain thanks to the dealerships delays and incompetency. Ernie the finance manager, screwed up the paperwork several times, including the fact that I leased this vehicle on April 30, yet when I signed into my Mazda financial account it shows the lease was started on May 11, but yet they deny that these delays caused a delay in processing with motor vehicle, there are no more Covid extensions on licenses or registrations in the state of New Jersey, therefore driving this vehicle after today I risk the Possibility of getting the vehicle impounded,I began calling the dealership on Monday, May 24 in an attempt to get this resolved yet once again nobody returned my calls and I kept getting the runaround, so on Wednesday, May 26 I contacted Mazda Corp, who returned my call on Thursday, May 27 and told me that I could go to the dealership and get another temporary tag, I went to the dealership on Saturday, May 29 and was told that they would not give me a temporary tag replacement until the current one expired. Being that the current one expires on Sunday, May 30 which is today and the dealership is closed, they told me to go back on Monday, May 31, which now causes me to be operating a vehicle with an expired temp tag and therefore unregistered in the state of New Jersey. This is the worst customer service I have ever been given in my entire life, do not waste your time or money at this dealership they are incompetent and untruthful. Also when I traded my vehicle in, I was told that it would cost them money to remove the tinted windows because they cannot legally sell a vehicle with tinted windows in the state of New Jersey, yeah every vehicle they sell out of this dealership has an a legal license plate frame that obstructs the plate, in violation of New Jersey Title 39.However after they took my vehicle on the trade-in 10 days later it is listed on their website as a certified preowned vehicle with the same tinted windows, and I saw it on their lot for sale with the same tinted windows that they claim are illegal to sell with the vehicle.Worst dealership I have ever been to not not waste your time or money here you will be disappointed and most likely cheated somehow, they charge a $699 document fee, yet can’t get my Registration on time and blame motor vehicle for their screwup’s with the paperwork which caused this delay

Always an excellent experience.

Stop going from dealer to dealer and just come here!! From my first encounter to the end I was nothing but more than satisfied with their outstanding service. Ask for Kyle! He was so helpful, funny, and knowledgeable about explaining all of the features of the vehicle to me. He made me feel comfortable with my car, my buying experience and created a relationship to keep coming back in the future. Steve the manager was extremely reasonable and concrete with explaining how everything goes and was a pleasure to work with. I’m so grateful for this dealership for finding my dream car that I have been wanting for years. A Mazda CX-5 GTR. Thank you again Kyle & Steve you guys were the best!!

Had a wonderful experience here. I was incredibly surprised by the great service at Mazda of Morristown. Sheriff helped me find the exact car I was looking for and went above and beyond to make sure that I was happy. He hand delivered the car to my house and even surprised me with a better model of the CX-30! Would highly recommend Mazda of Morristown and Sherrif!

Sherif at Open Road Mazda worked very hard to find the perfect new car for us. The process was so efficient. We test drove the car, and cut right to the chase in terms of price and closing the deal. Car buying was no hassle here.

A plus service. Ray is absolutely excellent. Transparent, communicative, patient, and reliable. I drive from the city up here specifically for the service. Wouldnt go anywhere else.

Bob was very receptive right from the door. He was professional and respectful. Overall I had a great experience.

This is my second time leasing a vehicle with Open Road Mazda. I dealt with Sherif who was so helpful to me. I was very confused on which car to get but he took all his time in helping me make the best decision! I absolutely love my car and so pleased with the service I received at open Road Mazda from Sherif. Everything went so smoothly. I couldn’t or asked for anything more. Thank you very much for all your help.

Leased a Mazda CX-5 Touring. Sherif was my sales person. Had a great experience. No pressure sale. I got the car what I wanted. It was no hassle. He explained all the technology on the vehicle.He followed up with after the sale. He was very pleasant and knowledgable!!!!! I would highly recommend him. I love my car :)

Had a great experience here. No problems, no pressure from the staff, who were all very pleasant . Sherif helped us with our trade-in and purchasing a certified used cx5 and was very friendly and helpful, explaining everything throughout. Even after the deal was done he gave us his card and said to reachout with any questions or concerns. Highly recommended!

We went with an appointment and the second we walked in it was unorganized. Atleast 4 employees not wearing masks and multiple not wearing it properly. We ended up leaving and going to Wayne Mazda which was great

Amazing and quick service. I came in knowing the vehicle i wanted. I worked with Sherif Haskaj, he was very polite, and quick. He even got another loan officer to come back in to the office within 10 min to help make it faster for me to be out the door. Amazing service, highly recommend, and great deal.

Sherif was a very attentive salesman, he worked with us on pricing and was more than happy to offer multiple test drives of certified pre-owned CX-3. He was always professional and gave us the space we needed to discuss options without making us feel rushed into anything. Also gave us a cool keychain, Thank you for all your help, car drives great!

Open Road Mazda of Morristown is a fantastic dealer- no pressure sales from Sherif made buying our 2021 Cx-9 Carbon Edition a breeze. Sherif was very patient with us and allowed us to take our time testing different models.Pairing a great salesman with the finance personnel Ernie made for a wonderful sales experience. Thankful for the team over at Open Road. Special thanks to Sherif and Ernie !

Martin (Marty) helped me with my first car at Open Road Mazda of Morristown. He is very nice and easygoing. I would highly recommend this place for those who are interested in buying a Mazda car.

Brought a car in to be inspected after buying from a used car dealer, and they were extremely communicative and helpful, willing to use a courtesy ride etc. The car ended up needing far more repairs than I was willing to do and Ill be returning it, but I wanted to give a shoutout to Ray who put up with my frequent calls checking to see if the car was done before I had to go to work and wouldnt be able to pick it up. He and his crew stayed late and he gave me honest advice, treating me like family. That is above and beyond to me. I took one star away only because the repairs were very expensive, but thats the standard of a dealer.

Thank you to Customer Services Ray OBrien, who was determined to make sure that an initially frustrating experience ended on a high note. Customer Service really is priority #1 at Open Road Mazda.

Marty worked with me all day to make sure I got what I came in for. This is my second straight car Ive leased from Open Road Mazda of Morristown, and I would recommend this dealership.

Dan Chernov was an absolute delight to work with. The best ever new car leasing experience!

Sherif is the best. You can’t go wrong!

Thanks to Julio and James and Ray for making it easy to buy my first new car. (CX-5)

I just leased a new Mazda CX 30 from Open Road Mazda in Morristown. After leaving another Mazda dealership as they could not offer me a fair deal. I called Open Road and my salesman Mikhail offered me a very good deal. He was friendly, professional and really knowledgeable. If you are looking to buy. Mazda, go to Open Road In Morristown. They are the best!!!!!!

Very accommodating and realistic. Great people working at this place. Car shopping is a long process and they made it easy and entertaining! Worked with Daniel, Bob, and Sherif.

I went to Open Road with a specific car in mind and working with them was a pleasure. They were very knowledgeable and professional throughout the whole process. They did their best to accommodate my desired price and trade in and I feel we came to a very fair conclusion. The wait to fill out paperwork was longer than I expected, but Clark, my salesperson, sat with me in the down time to review important points in the manual and sat with me in the car to personalize the infotainment system. I am very pleased with my new car and have already recommended this dealership to friends who are in the market.

Ray’s service was exceptional when I brought in our CX-5 for servicing.

Fast and great service. Sherif was extremely helpful and knowledgeable. Would highly recommend this dealer to friends and family.

Horrible management, seems like they dont want to sell cars at all. We found a great priced Mazda CX-3 online and went in to test-drive. We started discussing price and they quoted us some ridiculously high dealer fees and such. We negotiated with Josh, one of their sales reps, and he was very helpful and accommodating in knocking down the price. In the process of negotiating, Josh had to go on vacation so we tried calling the general manager, Robert Alfonso, to finish the deal. We called 4 times throughout the day (in a span of 6 hours) and each time they said he was in a meeting and would call us later. Finally when we got a hold of him, he said our negotiated price was too low and that the car was already sold. We didnt believe him so we called again twice using fake names to ask about the car and both times they said it was available. He blatantly lied to us to get us off his back. If hes trying to anger customers, hes doing a fantastic job. We were still very interested in the car but after being lied to, we couldnt trust the dealer and looked elsewhere. Go find a new dealer, DO NOT GO HERE!

I leased a Mazda CX-5 Grand Turing from this dealership and wanted to thank the staff and especially my salesman, Sherif Haskaj, for making it a pleasant experience. He was attentive and responsive to my wishes. I would highly recommend him to my family and friends.

Sherif was a great salesmen! He made the process of buying a vehicle seem quick and easy. He was very attentive during the entire process and informative. I highly recommend Open Road Mazda of Morristown!

Great experience at the dealership from sales to car acquistion and finance! Kudos to Steve and Michel! Very pleased and happy and would buy there again!

Outstanding service, open and honest environment. Sherif Haskaj goes above and beyond to make customers happy about their purchase. Great experience overall.

I worked with Bob and he was great. Made the process of leasing a car quick and easy!

I’d like to give a shout out to Daniel Cifelli, he was one of the kindest most sweetest sales managers I’ve ever came across. He helped us and went above and beyond to find us the right car for my aunt who’s car broke, he saved us money and gave us a great deal on a very nice car. If I ever come back and buy another Mazda he’s who I’d go to and who I’d recommend anyone to go to ! Thank you Daniel you’re the best

Great service! Sherif helped me with everything. 🚗 I got a Mazda CX-3. Amazing!!!

Overcharged for registration fees that they didn’t even send in for us. We were told that anything over the amount we paid would be given back, I have been calling for over a year now. No response. I was told they mailed a check, never received anything and nobody will return my calls. We had to pay to register the car on our own, because they didn’t do that even though they charged us for it. We sent them all of the information for military registration in another state, nothing was done. Several issues with the car when we drove off. The fact that over a year and a half now of calling and nothing has been done yet. Save yourself the stress and dishonest employees that promise one thing but when you sign the paper that all goes out the window.I will update if they ever answer or return my calls.11/20/20 I received a check for the license and registration fees that were never processed. This is after constantly calling for almost 2 years. I will change to a 3 star since the check was sent.

Best experience I have had at a dealership! Joane Sultan was So nice and helpful to me! So kind and extremely knowledgeable. Very much appreciated. I will always remember my experience here. Thank you so much for all of your service. Definitely recommend her and this location to everyone!!!