Shopping for a car can be a stressful experience. Thankfully, Juan and the team at Toyota of Morristown made this easy. Juan is a true professional salesman who understands customer experience. I am very pleased with my 2021 Highlander Limited AWD. Thank you Juan for a great purchase experience.

I had an awful experience at this location! I went there for an oil change and new tires. The service they provided to car was fine. They damaged my car! They messed up the bottom of my drivers seat. Eventually they fixed that. When they fixed my seat they cut the leather on my steering wheel. The manager was very unprofessional saying not today. They supposedly took my car to fixed the steering wheel but it was not fixed. All they did was take my car to the back and parked it for a few minutes and told me it looked good and thats the best they could do.

Mike in service was extremely helpful, understanding of my issues with my truck. Provided me excellent customer service and patience, as I was frustrated with the problems I was having with my Tacoma. Definitely would recommend working with him in the Service Department as he made the process easier on me and clearly knows what customer service means these days, rare in 2021.

**Response to message below**My dissatisfaction with sales is not that I couldn’t test drive but that despite stating 2 days ahead with appointment to purchase the car & money in hand that the car had a dead battery to the point the car was unable to be unlocked to see the amount of miles.I find it hard to believe someone purposely drains the battery by leaving the light on or however way but if a battery is dead to the point the trickle charger that was used couldnt even power the car to check mileage is detrimental to the battery and car, also possibly signifies that there could be electrical issues if unintentional.There is no allure to a dead car or poor customer serviceI believe this speaks volumes on how you treat buyers as well as the treatment of your cars (especially with the similar attitude service dept)———————Highly Recommend if you want to waste your time!Whether its the sales department or the service department, guaranteed that youll waste a few hours with nothing to show for it!— Sales —September 2020 - made an appointment 2 days in advance to see/purchase the supra (cash in hand ready to buy and specifically stated aiming to leave the with car that day)- Show up day of appointment to an absolutely dead car, to the point the car wont even unlock with the key fob. Salesman pushed for me to purchase the car that day when little to no effort was given to actually “show” the car never mind a test drive.How do you buy a car that doesnt even turn on?Thats one way to sell a $60k car (before taxes and fees)Fair enough, thought it was a one off scenario at this dealership - ended up buying the supra elsewhere the next day but fast forward a year— Service —Service advisor: Keith Gonsisko2021 Supra has a recall - make an appointment for 9/22/2021 @ 1pm, and confirmed day of.-Requested for the shuttle service as the recall takes 2 hours, phone rep said no problem they offer the service within a 10-15 mile radius, no appt is necessary and to just talk to the advisor- Show up on time, and requested the shuttle service however they noted that my house (9 miles away, 12 minute drive) is too far and cant offer the shuttle BUT they can bring me to the grocery store

Juan helped me getting my new truck. Very honest and easy to work with. Juan return calls promptly. Communication is professional, concise and efficient.

Rob Colon, our sales associate on our recent 4Runner purchase was professional, polite and helpful. He made our purchase smooth and easy despite all the supply line issues. He went above and beyond to find the vehicle that fit our needs while making the overall transaction painless. I would highly recommend him to anyone looking for a Toyota in the area.

Staff and technicians are friendly, but over worked. The last two times I dropped my car off for routine service and oil change they were unable to complete the service.I dropped my car off in the morning and by the afternoon no work had been done. Each time I had to call the dealership myself to find this information out.If you need fast reliable service stay away from this location.

Rob was very helpful when I leased my first car. Both the car itself and the plates/registration arrived ahead of schedule and the process was painless and very informative. This was all the more impressive due to the chip shortage going on now. I would highly recommend going here.

Bonnie made our leasing experience so much easier. She basically knew what we wanted, amount we wanted to spend, and she came back at us with exactly what we asked for. No hard sell tactics, which would make me want to leave, just a class act. I would definately recommend Toyota of Morristown and definately recommend Bonnie

The manager was really sweet and helped me when my tire was flat. Was able to go in and out quick without an appointment!

Had a great experience there on Labor Day. I needed a new car after Ida totaled my previous one. Bonnie Malcolmson and Alvin Delgado helped me decide on the perfect little Corolla. Bonnie helped me through the purchase and was so kind, attentive, and insightful.

Eric Jeannette was fabulous. Another (more local) dealer told us our Sienna side door repair might cost as much as $1200 dollars and would probably involve replacing a motor but Eric and the service staff took the door apart and found the problem was a hinge failure that was covered by Toyota. They worked quickly and were fantastic communicators. What a pleasant experience. I actually would not only take my car back for servicing in the future, but actually think I would buy from this dealer when in the market simply based on this experience.

It is not recommended to come here to change the oil. I was here on January 25 to change the oil and wash the car. My car broke down after changing the oil. The main drivers door could not be closed or opened. The damage was very serious. They proposed to Fix it for me. Let me drive another car first. I didnt say anything. My car was repaired after 5 days. But it feels very perfunctory. The door is down. It bounces up a little when the door is closed. Now I need to close the door harder. I didnt even install the contents. I didnt have a whole row of buttons. Then I am very grateful to them for giving me a free oil change next time. But I wont go to their place to change the oil again. This is really unsafe. Its terrible...

Bonnie at Toyota of Morristown was a wonderful help in purchasing my new Highlander. She is the one to talk to if you want great service.

I just got my license plates last week. The salesman Juan is always knowledgeable and well informed.Thank you for helping me lease my Toyota C-HR and making the whole process easy to understand and seamless. Everything was straightforward. The test drive, negotiating, signing paperwork and getting insurance took less than 3 hours.Im happy with my purchase and will definitely recommend Juan.

It was my first time at the Morristown Toyota dealership for service. Eric Jeannette was professional and very courteous. They were short staffed but I was in no rush and told them to take their time. They provided shuttle service and the driver, Larry was very courteous. I was very happy with the service.

Bonnie was AMAZING! She went out of her way to make sure the highlander had everything i was looking for. It was a very smooth and easy process working with everyone at this dearship. Bonnie went above and beyond for me and will definitely be coming back in the future.

I just want to thank Alvin Delgado and Juan Zuluaga of Toyota of Morristown for their outstanding sales and service. Alvin greeted me as I entered the dealership. After inquiring about what type of car I was interested in, Alvin directed me to Juan who was very friendly and knowledgeable. In this challenging time of car buying, I was worried I’d have to settle for a different color or different features but I was able to get the exact RAV4 I wanted. From the test drive to the demonstration of the features to the financing, everything was seamless. Highly recommend coming to this dealership and working with Alvin and Juan!- Dorothy W.

This is a blatant lie!! There was nothing wrong with the ANY of the doors when I dropped off the car. NO ONE showed me anything. I checked my car at the kiosk and told the service agent we were taking our kids to the zoo. He said no problem we can leave it outside when its done.I even called and confirmed this after we left when we knew we were not going to make it by 5pm!No one showed me anything or called to tell me there was ANY issue. We showed up on Sat and my car was locked in the bay. We immediately called service and they said there was nothing we can do but forwarded me to the manager of services v/m. No call back NOTHING. I called this morning at 9:30am and spoke to the sales Manager. Never heard back from him either.This is BEYOND ridiculous!!Response from the owner 32 minutes agoTheyannuz28, we have the ability to open service and give you your car, but it is unsafe to drive. We told you this on the phone way before we closed on Saturday. You brought your car in for an oil change but as soon as we saw it we observed that the car door wont close and we showed you right then and there. Service told you that you can pick up all of the car seats, but we cant let you drive a car that has a door that wont close. If you do not want us to fix it, we need you to sign a waiver acknowledging that we warned you not to drive your car and we suggest that you have it towed from our store instead of driving it away in its present dangerous state. In the meanwhile, Service is in contact with Toyota Motor Sales to see how Toyota can help you.

I was very pleased with the demeanor and approach to me by my salesperson, Bonnie. She was very encouraging but not in a pressuring way. At a time when lnventory is very low in most dealerships, she worked very hard to find me the Rav-4 I had been hoping to find at several other dealerships, where I hadnt had success. One week ago, Aug. 30, I made a 40 minute drive to Morristown Toyota. Thanks to the strong efforts of Bonnie, I was able to find my vehicle, and I am completely satisfied. I have been passing the word to family, friends and co-workers to visit this dealership, and ask for Bonnie M. !!!

I had a really easy time purchasing a new car at Morristown Toyota with Bonnie! Everyone there was very helpful, and I was even able to trade in my old car for a good price. Would recommend:)

Toyota of Morristown has been great to me since day one! I drive an hour to this dealership specifically because of the positive experiences I have. Most recently, Doug was my service advisor, and he was excellent. He answered all of my questions and kept me informed as to the status of my truck. I highly recommend Toyota of Morristown.

First and foremost Doug or Dougie as he’s affectionately called is amazing. He explained thoroughly what was wrong and what I needed. I’ve always seen him whenever I have taken my car to be serviced at Toyota Morristown. He is timely. attentive, great at following up and connects the dots for you. I highly recommend Toyota Morristown. They have Great customer service in comparison to some others and truly exemplify quality service. Thank you

We purchased a car for my wife from Adam who was great but have been having issues with our license plate…they only installed one and we still have temp tags on the front! Every time we call, either Adam is busy with a customer and the sales manager Alvin puts you on hold then hangs up and doesn’t return voicemails. Stereotypical experience of once they have your money the customer experience gets thrown out the window.

Went in to get out of my lease early and get into a new rav4 for the same price as my old one. Rob helped me out and made it quick and easy, and helped me get everything I asked for. Would recommend him to anyone.

Rob Colon was a very friendly and effective client advisor when we recently purchased a certified pre-owned Hybrid Rav4. He asked good questions about what we were looking for, walked us through the options and helped us execute the transaction very painlessly. As busy as our schedules are, it was a tremendous help that he kept to the times of our appointments, was always ready when we showed up, and was knowledgeable enough to handle our questions very directly. Well look for Rob again when it is time for our next Toyota.

Mike Barry was great. Had my truck inspected and only suggested what I needed. Didnt try and push anything and was very helpful. Id recommend him to anyone.

I with my daughter to help buy her first car. Thanks to Bonnie Malcomson all I had to do was sit and listen. She helped us figure out what we wanted without any pressure and made us completely comfortable. It was the best car buying experience I ever had.

Fit in our check engine repair and drove us home so we didn’t have to wait. Doug our advisor kept us informed, with a smile. Having a not great experience at another local Toyota service center, we were very happy with Morristown Toyota and they’ve earned our future business.

What really has sent me over the edge with Toyota of Morristown is there service department. Sales, is ok I really have no complaints there but service is garbage. We scheduled a service and notified them that we would not be able to pick it up until 6pm. One hour after they close and we advised them to leave it outside with the keys. The woman we spoke to is lucky she didnt give her name otherwise I would air her out. Now on a holiday weekend we have one car and 2 kids to travel with and I go back to work Monday at 6am. Its absolutely ridiculous there communication and inexperience with customer service. This one incident has detered me from going Toyota again. Well at least Morristown of Toyota. We actually spoke to customer service at the sales room and they said there is nothing we can do. They could not even call a manager to let us get our car. Ridiculous is not even the word.

Everyone at the Toyota of Morristown was very helpful in helping me find my new car! The service was excellent and specifically Rob was friendly and willing to answer any questions I had. I definitely recommend this dealership!

Worked with Rob on a lease for a 21 Tacoma. Very fast, up front, and responsive to questions. Helpful and direct. Beautiful location and respectful team. Highly recommend.

GREAT SERVICE TEAM!Mike Barry is excellent at customer service and getting things done. With every attention to detail, he is very helpful and always willing to go the extra mile. George that serviced my car, did today what he always does, an excellent job. My car rides very smooth, rides quiet, and looks great! Thanks to the Toyota Team! Five Star service every time :)

After an extremely frustrating car search, I arrived at Toyota of Morristown. There was a salesperson who recognized the frustration and took the initiative to ask what I was looking for and delivered. Bonnie took ownership of the sale, and, within days, I was in my new Highlander XSE. Bonnie’s instincts and customer service skills were spot on, and I would easily recommend Toyota of Morristown because of the efficient process I experienced. I wish continued success to Bonnie and the rest of Morristown team; you’re doing it the right way.

I had another wonderful experience with Toyota of Morristown service! From start to finish the staff made the whole process easy. I was delighted by how courteous and pleasant the booking staff was. James kept in communication with me during the whole process and made the entire appointment seamless. He answered my questions in a very timely manner and I felt very confident that my car was in good hands. I also really appreciate the courtesy shuttle service. Thank you again Toyota of Morristown. Well done!!

They scratched my car on the passenger side a few months ago when I took my car for service. When I saw it after parking my car at work, I just thought that it was a soap stain and thought Id just wipe it off later. I am a busy person so when I tried to wipe off what I thought was a soap stain, a lot of time had passed for me to even complain about it. It all makes sense why the guy was being too nice when I went to pick up my car. He wouldnt let me get the car from where it was parked and he just informed me that he would bring the car to me. All makes sense now because when the car was brought to me, the passenger side wasnt facing me or in my sight. Very upset because I have to see this scratch everyday.

On Monday I went to service my leased car and I asked about Trading up my car. Juan helped me and it was great help! He let me test drive the cars, helped me to be in the price I wanted to be and helped me save money in insurance! Juan and Toyota team were fantastic. Even when I take my car to service they are always very nice, and if there is an issue they are there to help you right away. Love Toyota Morristown team.

My highlander needed some car service at Toyota Morristown. Service Advisor Doug was really helpful and very responsive. He did a great job in keeping me informed and I am very happy to have worked with him. Thank you.

One of the best car leasing experiences my wife and I have ever had. It couldnt have been easier or faster. Rob Colon is a true professional and gave us a smooth transaction in a difficult time for car shopping.

Rob Colon helped with my car purchasing experience. He was helpful and attentive throughout the process. He walked me through each step, from helping negotiate the trade in to checking in while the finance department took a long time to finish the deal. He was polite and respectful to my entire group. I recommend him for your own car purchase.

If your looking to speak to someone rude and short to test your patience, feel free to ask for Michael. Otherwise, I have been dealing with this location for years and never had a problem, too bad one miserable person can ruin a business.

I recently purchased my RAV4 Prime at Toyota of Morristown and wanted to share my experience. First of all let me start by saying Toyota of Morristown was the only local dealer with a good amount of RAV4 Primes allocated since this car is hard to find. Inventory wise they seem to be the top Toyota dealer in the area. If youre looking for a car that isn’t readily available, Toyota of Morristown is probably going to be your best bet.Next Id like to point out the amazing service provided to me during the entire car buying process. I worked with Bonnie Malcomson who was my Client adviser at the dealership. Bonnie was amazing from start to finish. I explained exactly what I was looking for and she was able to procure the exact car with the color and features that I wanted. She provided me timely updates and info along the way and overall made the car buying experience a pleasant one. If you’re going to Toyota of Morristown I highly recommend asking for Bonnie.

Positive experience buying an Avalon Hybrid with Rob Colon. Rob was very knowledgeable and made the transaction go very smoothly. Arranged two test drives. Finance/documentation staff also very good. No issues at all. Would use Rob again.

Had the best experience purchasing a new car with Rob at Toyota of Morristown. He communicated every step of the way and advised me on all of my options. Im so happy with my Rav4, its perfect. Rob made the process seamless and easy.

I brought my 10 year old van in for scheduled maintenence recently and was very pleased by the service I received from Keith. In particular, he was well informed and knew of recent changes to the warranty on my van concerning the sliding doors. Since one of the issues we were having was with the door, I was happy to learn that Keith was able to have the repairs covered by the warranty. All in all, another positive experience with the service department. Thank you!

I had a appointment at 7:30 a.m. for an oil change and a recall fix. They told me it will take around 3 hours and I asked if they could possibly get it done ASAP because I had class and had to leave by 11am the latest. They pushed me to the front and got the car done in 2 hours. The service assistant Erinn was very helpful in getting the car in quickly and I appreciate them getting it done for me in a timely matter.

Purchasing a car/SUV from Toyota of Morristown is easy. Rob Colon, the Client Advisor assigned to me helped explain the current models and features. I traded in a 2011 Prius which I also purchased from Toyota of Morristown in 2012. Service for my Prius at the dealership was very good over the 10 years that I owned the car. I changed to the updated Venza because I have confidence in Toyotas hybrid system and wanted more interior room than the Prius. The Venza has performed as expected. I enjoy the updated features and additional cargo space. Also, for the first time, I decided to lease the vehicle. The transaction was somewhat overwhelming to me, but the representative explained everything and the whole experience was very smooth.

Helpful, Friendly dealership. Our Salesperson Bonnie Malcomson was extremely helpful and put us at ease. She made buying a car a good experience. If she didnt know an answer to a question she would find out for us. We felt no pressure only great service. We left with a Certified Pre-Owned car and a smile on our faces.

All I can say is I can honestly say that a quality service department is a huge part of purchasing a new vehicle. And so far Toyota of Morristown has made me feel like Ive made a great decision with this dealership. Jared Randolph and the team at Toyota of Morristown has treated me with the utmost respect and professionalism every time Ive visited them.Thank you so much.

Purchased a Toyota Prius this weekend from Len Pizza and his service was exceptional. He explained model differences and never pressured us. He took us thru all we needed to make the sale happen quickly. Once it did, he could not have been more accommodating of my health issues and took the time to show my daughter all the options that the car offers once we had purchased it. Thank you

I want to give a big, huge thank you to the best salesperson, Debra. She was great throughout this entire process and was extremely knowledgeable about the RAV4 Hybrid that I purchased. It was a grueling process, but we got through it! I also want to thank Alvin for helping push this deal through. We had to walk out a couple days before the purchase because another manager with a huge ego and a big head was very disrespectful with how he was handling the situation. I don’t want this to count as a negative to Debra or Alvin, or even the dealership. This manager needs an attitude readjustment because he should not be working in customer service. He is lucky that we had such great service from our saleswoman and his other manager!

EDIT: no I have not screamed or threatened a single person. I have merely asked for clarification on how to proceed after sending in paperwork on said emissions test. Absolute worst dealership ever. I have been waiting over a month for my plates and registration and they will not return my calls or emails and hang up when I call. They were vague about an emissions test needed until 2 days before my tags expired on a brand new truck I just bought from them and when I did it anyways and got the paperwork they continued to ignore me and lied about sending out my plates and registration. Absolute travesty of a business.

Matt B., who serviced my car today, and Doug the service provider took car of checking me and and out. What an experience! They both provided quick and amazing service today when I brought my car in to Toyota Morristown! This is a Customer service center I can trust. I will definitely be using this dealership’s service center again thanks to Matt & Doug! Thank you, Matt, Doug, and Toyota of Morristown!

I walked in after a long shift and the staff was very straight forward to the point. I was able to give my budget and car choice. Luckily they had just what I wanted on the lot and the next day the vehicle was ready for pick up. Rob was very professional and recommend him for your future inquiries.

This was my first time buying a car, and Rob answered all of my questions and made the process so simple! No fluff, honest, and responsive- I highly recommend working with him.

As a devoted customer of Toyota of Morristown since July of 2017, I want to express my continued appreciation for the dealership in providing me with outstanding services to the vehicle I purchased there. Since that time, I have routinely serviced my vehicle at Toyota of Morristown, traveling the extended distance from my home for well visits because I trust their service department to provide the highest quality care. They never disappoint! This time around, employee Jared Randolph was assigned to service to my car. From start to finish, Jared provide thorough and personalized attention, making sure he informed me of all options for new tires (my car was due for them) and ensuring that I was fully satisfied with my purchase decision. He also made sure that the installation appointment was scheduled in a timely manner which fit my personal schedule. Thanks, Jared, for confirming for me, in your professionalism and dedication to the customer, that Toyota of Morristown is the BEST dealership for purchasing a car and for ongoing maintenance. I should also note that Toyota of Morristown has a spacious, extraordinarily clean and COVID-19 compliant waiting area, which made servicing of my vehicle easy and comfortable. Thanks again, Jared and Toyota of Morristown for TOP NOTCH SERVICE!!!

Worst experience in my car buying history. Aside from other details I will share, Alvin (sales) and Carolyn (internet sales) are sarcastic, unprofessional salespeople who mock you when you point out what they failed to do according to the agreement. I live in NY 4 hr away and was required to prepay via wire transfer 2 days prior to pickup for my 2020 van. Carolyn took the day off, and she failed to prepare my paperwork and details of sale, eg, no floor mats included, no remote to operate entertainment system, so it couldn’t be turned on, no paperwork ready. After 2+ hours for a prepaid cash deal I left the place. My new NY plates and registration had not arrived after 1 month. I called and Alvin told me to “stop calling” the dealership! He didn’t know where my registration was. Wow. This place is deplorable. Stay away.

Rob and the team at Morristown Toyota did a great job. We asked to be in and out of the dealership in record time. We did all of our selection, credi and negotiation over the phone and email and Rob had us scheduled in with Finance, returning our lease and out the door in 41 minutes. Pickup was easy, this was our best experience with buying a car we have ever had and was so much better than our last experience at another Toyota dealer (I wont mention where.)

Had the best experience a couple weeks ago- I called to inquire about a 4Runner and had the immense pleasure of speaking with Brendan Low who was so warm and professional- he promptly connected me to Alvin and I was able to go in almost immediately. He personally escorted me to Alvin (who was also amazing) right on time, got me a water, made sure I had everything I needed. Its rare to get this level of service at a dealership these days!

Bonnie was a great help to us in buying our new RAV4 Hybrid. We had a ton of questions and she followed up on every one. She was also very pleasant and patient and that made the whole sales process feel much more comfortable. We will contact her again when we buy our next car.

I recently had a great experience with Toyota of Morristown and Keith, my Service Manager. My Prius has low mileage so this maintenance was routine. What I really appreciated was the valet service, it was seamless. In addition to that, when I mentioned that my car was very dirty, without missing a beat, Kiethmy said, Well wash it for you. The wash was excellent! They obviously took some time doing a really good job. The car almost looked showroom new. Thank you Toyota and Keith.

I am very satisfied with the quality of the professionalism and workmanship I received last week on my 2014 Toyota Highlander. The problem was two-fold and took real perseverance to come to a successful outcome. Keith, from the service department, was very helpful, courteous, and efficient. I couldnt be more pleased with the results and now my car is running perfectly! I am usually reluctant to get service at a dealership, recalling sitting in cold open spaces on folding chairs next to the service counter...but Toyota of Morristown has a very comfortable, warm, and bright waiting area complete with specialty coffees and a big screen tv. The time spent waiting was very enjoyable and not long at all! Thank you for your expert professionalism Keith, and for helping me get my car in working order!

We worked with Bonnie and she was very helpful finding us the right car. We live the car. Thank you !!

My wife and I are visiting from Florida and wanted to get our Corolla serviced for 30,000 miles. Doug Muller went above and beyond to make sure that our service was covered under our warranty. He was friendly, professional and made sure that we were taken care of. It was a wonderful experience. Thank you Mr. Doug Muller and Toyota of Morristown. P. S. We are born and bred in New Jersey!

I switched to Toyota of Morristown after my previous service center caused a few problems for me and my vehicle- I wish I had done so sooner what a difference! Everyone here is helpful, friendly, and knowledgeable. Mike Barry in Service was exceptional; he explained everything included in my service, gave me all my options as to what made sense for my needs, kept me alerted to the timeline of my appointment and most importantly was just a great, professional person to work with! Thank you for making my service super easy!

I bought my first Prius from Toyota of Morristown in 2005 and have found every experience --from service to advice to actual repairs to be consistently 5 stars. The latest one was no exception. Mike Barry, my advisor, kept me up to date on what was happening with my 2017 Prius and thoroughly explained what would happen. That certainly lessened my worry and stress. The courtesy, professionalism, and expertise of your entire staff is exemplary. And I truly love my Prius.

Rob Colon and Eric from Finance were great to work with throughout the process of purchasing a 2021 Toyota 4Runner. Rob spent time with us to address our concerns and questions. Rob texted us regular updates and called when the car was ready. The process was seamless and hassle free. Wed recommend working with Rob, Eric, and the Toyota of Morristown team for a new or on your next Toyota purchase.-Walt

Extremely pleased with Morristown Toyota. Service Department was great and did a thorough job. Service Manager Doug was especially helpful. He was courteous, professional and compassionate. My situation is stressful right now and Doug was compassionate and went above and beyond to assist me. I will continue to deal with them and Doug. Thank you Doug for awesome service.

I would not take my vehicle anywhere else in NJ! And that’s because of the amazing customer service that I have received from Erin Mayo! Her professionalism, and “can do - always happy to help” attitude has completely won me over! Breathe easy when you leave your vehicle in the very capable hands of Erin and the staff at Toyota of Morristown!!!

Horrible service. Car is physically leaking gas and they called to say the computer couldn’t find anything wrong and they are charging $150 because they hooked it up to a computer to find the leak as opposed to…actually finding the leak. So it’s still leaking gas and we are out money because the computer couldn’t do their job for them. We purchased the car here and it’s been nothing but problems and they can’t even help! Avoid this place!! Would give zero stars if I could.

I AM EDITING THIS BY ADDING IN ABOVE WHAT I HAD ALREADY WROTE BECAUSE I CAN NOT DO ANOTHER REVIEW.ADD ON - Tom had reached out to me and we chatted. Like actual humans with decency. He let me explain our side of things actually heard me out and everything I had to say. I was calm with both interactions. I have a lot to think about, Tom certainly seemed to take this to heart. Unfortunately with how disgusting behavior Judy gave me I’m on the fence.I do believe the good in people (not Judy that shipped sailed) and giving second chances. So from the interaction I had with Ken and then Tom I will consider going back. If I have a single issue with Judy I’m leaving.Tom and Ken are worth that store and really shows who cares and have honest positive front and dedication to the store.What I originally wrote is below.We had an oil change scheduled. There was miss communication and instead of handling the situation calmly the whole situation escalated. The service provider was rude and aggressive. Ended up dumping the glove box on the floor tried to do other work that was not asked to do or approved. I tried calling management to have a calm conversation so it can be cleared up. I left voice mail was told that Judy calls everyone back no matter how big or little the situation was. Never got a call I went to follow I was told she call back in 30 minutes. That did not happen I get things can come up. I call again finally spoke to one person and who was Ken. He let me speak never got frustrated or anything negative. He help me get to Judy. Second I speak with her she doesn’t introduce her self I was on hold I thought I just got replaced so I said I was waiting to speak with Judy or another manager. Instantly she was rude defensive cutting me off in conversation like she had a defensive wall up already. . I couldn’t even explain our side. She claims great costumer service but from that encounter I would love to know how. I said this is a waste and we’ll have to agree to disagree because I can’t even talk to you. I was calm the whole time. She couldn’t even take two seconds to let me try to talk. Ken however would be the only reason I would go back to the Morristown location but unfortunately with everything else I will never go back. I can and have found better since.

Barbara was our saleswoman and she was fantastic. Knowledgeable and kind, and not pushy like many of the car salespeople Ive dealt with during the car buying process. She seemed genuine in wanting to help get us a new vehicle at the best price.The dealership was kind, and everyone we encountered from front desk to the time we drove away was kind and helpful. I would shop there again in a heartbeat, but I doubt I will need to anytime soon. Thank you everyone at Toyota of Morristown!

Really appreciated Dougs guidance throughout the service process – Ive been a customer of Toyota of Morristown for more than 15 years and they continue to make the service process even more seamless and frictionless every service appointment. Great guidance by Doug throughout the journey and continuous communication around what decisions needed to be made and why. Providing detail on the why is so important – and Doug was an excellent guide. Highly recommend!

I brought my car into Toyota of Morristown today, a special thank you to Katelyn, who was very pleasant and attentive to my needs, which was very refreshing. Thank you.

A+++++ I had to bring my Tacoma in for a recall and some other small issues. I dealt with Mike Barry in the service department. I am truly blown away by the professionalism and his attention to detail. I used to bring my truck to Autoland but I will be returning to Morristown from now on for any future service (its a much nicer place also). Thank you for a job well done!!!

Positive experience trading in two leases for two new ones. Ovidio was very informative and very helpful as well as Alvin. They made the long parts of the experience much smoother.

Our salesman Juan Zuluaga made the purchase process a pleasant experience. He did all of the hard work for us and ensured we had a fair purchase price and trade in value for our old RAV4.

Had a great service experience with Eric and the Toyota of Morristown team. They took great care of my FZJ80!

Toyota of Morristown provides excellent service. Erin Mayo, my customer service contact kept me well informed of my vehicle’s status. Also, the shuttle service from and to the dealership is a tremendous benefit. I highly recommend Toyota of Morristown for your service and maintenance needs.

A great facility with friendly staff. I was particularly impressed with Jared Randolph, who assisted me during my last visit. He presented me with all the information I needed to make a decision regarding the maintenance of my vehicle and also provided me with options not only for that servicing, but for future maintenance appointments as well. He was personable, accommodating, and helpful throughout the process. Will be going back to have my car serviced there for future appointments.

I drive a 2018 Camry XLE and I love it. What makes it even more enjoyable is the excellent service I receive at Toyota of Morristown. Jared Randolph my service advisor and goes above and beyond to make sure I am satisfied.He is friendly, helpful and knowledgeable. He provides a stress free environment and manages my expectations well. I couldnt be more pleased. Thank you again Jared for everything.

Going to this service center for the 5th time to check the vibration in my car after changing 2 front tires that cost me more than $700 + time waste. A technician and I took the car for a test drive and he admits that there is a vibration, he also told judie the service manager that he felt vibration in the car, and he suggested to check it out, that means something is wrong the balance or tires are bad. After few minutes, not enough time to even lift the car up, the assistant service center manager came to me telling me in a rude way that there is nothing wrong, and thats the last time they can service the car. this guy called Jared is the worst person there, the first time when they installed 2 tires he called me telling me that the car is ready and he drove it himself and itssmooth in the road but I found out that it was not aligned and of course still shaking. I brought it back and he apologized because the alignment was off . i had to go 3 times to the shop for alignment because the machine was broken and they didnt even call me to reschedule the appointment .this guys are giving hard time to their customers and badly represent Toyota maker. I dont recommend this place to anyone. its frustrating to deal with this guys and pay for a service that they dont do correctly, the worst part is that they take your money and refuse to fix the problem when you go back to them.

I recently purchased a vehicle at Toyota of Morristown. I was very happy with the entire process. My sales rep, Debra Sansone, was easy to deal with and never put pressure on me. She listened to my needs and was able to come up with a vehicle that was perfect for my situation within my financial means. Debra went above and beyond to help me! The dealership was clean and very Covid conscientious. I would highly recommend Toyota of Morristown and Debra Sansone!

I bought a used 2018 Highlander thru Rob Colon. THe car is a winner. He was attentive, efficient and professional. He got me in three different cars within a few minutes and we wrapped a deal shortly after my test rides.

Very easy to deal with and a friendly staff. No hassle car buying.

Ask for Juan Zuluaga.Since 2012, my family has purchased 5 cars from various dealerships. Of those 5 instances, purchasing a car from Toyota of Morristown was by far the best experience. Juan was my sales representative and he was simply an anomaly in the used car dealing industry. He treated every member of my family with respect, was very professional in answering all of our questions, and was willing to go the extra mile to help us make sure we had everything we needed to make a great purchase. Juan listened to our needs and even weeks after the purchase was made, he made himself available to us for further assistance. Mind you, he already made his sale and did not need to do that. 5 out of 5 stars for sure.

I am more than satisfied as well as impressed with the quality of attention and help i got from Juan Zuluaga in this dealership. I highly recommend looking for him if you are looking forward to buying a vehicle, he’s honest and will make sure you are happy during the whole purchase process. :)

Always bring my truck in for regular service. They do a great job for a good price. Feels like a new car after. And the customer experience is great thanks to Erin Mayo.

My overall experience was bad this time. I dropped my 2018 leased car for 25000 miles oil service in September 2020 and also told to check the battery as sometimes I had problem starting it . I was told battery was all fine after the service. But again I had the problem in dec. Never it got drained where I had to jump start. I had this problem one more time in March 2021 and immediately called to check the battery. They said battery terminal is completely corroded and has to be replaced and my warranty expired in December of 2020. I told them I raised the same complaint in September and i was told all is good and in 4-5 months you are saying it needs replacement and no warranty. I raised the same complaint back in September 2020 and no one alerted. Had I been told in September I would have claimed in warranty. Manager gave a 15 dollar credit on 170 dollars. The service advisor was not providing enough details and was rushing me that we need to deliver car by evening. Another thing they did is they did oil service though it was not due. It should be good for 10000 miles /1 year but it was hardly 5 months with 2000 miles. I expected service advisor to look back when was it last done and could have told not needed. He gave me a oil service credit that can be used next time. Since this is a leased car I never know if I will have this for another 1 year /10000 miles. Overall I never recommend Morristown Toyota. The whole experience feels they are very interested to make money than customer experience.

My experience buying a car @ Toyota of Morristown was great! Rob was super helpful. He made everything so easy. I was able to buy the car right away with finance, insurance, and registration completed pretty quickly.

A+++ professional, friendly & helpful people! Recently had my car serviced & they were awesome! They picked up & returned my car to my home! Judie (Who has helped me in the past ) kindly arrange this for me. On the day of service I was in contact w Erin. My car needed a lot of work & she was so great at explaining everything & advising me of the charges upfront. I dont know a lot about cars so it was incredibly helpful to have everything explained in lay terms. All-around excellent experience.

Very seamless process and helpful staff. They even had a shuttle available for drop offs and pick ups before/after your service although this can take some time due to the limited number of people in the shuttle. Social distancing and masks were enforced which was encouraging. Keith was very helpful and efficient. All in all, very surprised with the level of service during my first visit under the maintenance plan!

Love this dealership! The tech Mike Barry who helped me was so courteous, informative and helpful. I usually have hard time trusting car dealers/sales.but Mike and the staff here truly appreciate their customers and it shows! I will continue to only use this dealership.

UPDATETwo days after my appointment (when I published the review below) the manager of the shop called me to discuss what had happened. She was very understanding and was going to look back into the problems I discussed in my review. I will update this one more time based on the final outcome but in terms of managements response, it was a very considerate phone call and I appreciated that they were taking the time to get back to me about the problems I experienced.-----I am fairly disappointed in the service department at Morristown Toyota. First, a woman behind the service counter kept fully taking off her mask. The entire time I was there (working with a difference rep) her mask was off and she was about 10 ft from me. I believe that is against the law.Additionally the entire service department is slow and inefficient. The fact that I brought my car in right at 130pm and it wasn’t ready for pick up until 530pm which is when they told me they closed (even though I think they actually close at 6pm so they lied about that) is ridiculous. And that when I got there they still didn’t have everything ready to go. Not worth the overcharged price of service that comes with dealer costs.

Keith from Toyota of Morristown was very instrumental in processing my request!The service was EXCELLENT!!! And they accommodated my need to store the key in my car when I found your facility closed before I could get there! Thank you!!!!

I had to leave my 2019 Camry at the Morristown dealership due to a recall...It took Toyota over a month to actually have a fix for the problem...I would call the corporate office checking to see when the part would be available from time to time... on my last call the part became available 2 days before... Mike Barry the assistant service manager called me that same day and told me my car was ready to be picked up! It was already fixed! He was on top of the situation more than I was! He went above and beyond to be sure I was completely satisfied with everything that was done .... the service department at Morristown Toyota is absolutely amazing!

They have horrible customer service and are very rude. Definitely will not be returning ever again.

Toyota of Morristown is the best. I’ve had my highlander for over a year and ever since getting it the service has been great. I just got my oil changed and a couple other services my suv needed and my representative Jared Randolph was very professional and understanding of my needs. I’ve been here a few times for service before and have seen Braylin who’s always been very attentive and friendly. I highly recommend the service this place provides and the attentiveness and friendliness of the staff.

Mike Barry did excellent job. He made sure he updates me on my service and helped out

Eric Jeanette at Toyota of Morristown is the only person I trust with my Land Cruiser. He is incredibly knowledgeable, friendly, and goes above and beyond to assist me each and very time I need a service appointment. His customer service and communication skills are exemplary. The best of the best!