Job was well done, on time as Mr. Willie Caldwell promised. Willie is very pleasant to deal with. He does his job in a very professional manner. I could not ask for a better way to deal with the dealership.

“Service was excellent as always “Service was excellent as always! Highly qualified personnel who really care about your needs and concerns. Ed Salawan, the Service Adviser. Is very Knowledgeable, welcoming, helpful and very friendly. Never recommend unnecessary repair. Your dealership is 14 miles away from home and I pass another Mercedes Dealership only 6 miles from my home to have my car service at your facility!!Great Job by all.

I always go to my favorite service consultant Ed in Morristown. He is professional and accommodating. I have been going there so long, I consider him family. He is always looking out for my safety and lets me know what needs to be done as a proactive approach.. Very appreciative!

In the past I have not had great experiences with dealerships but Willie brought my confidence, trust, and business back. From start to finish he made sure I was comfortable and understood what repairs needed to be made. Communication was excellent. Thank you Willie!

Great dealership...great experience from beginning to end. Highly recommend!

Willie Caldwell is the best. He has been helping me since 2011. He Always manages to fit me in on short notice, get me a nice loaner car and give me a fair price on services. Thanks

I walked into the dealership knowing I wanted to test drive an A220 and then head home but after going on the test drive with Josmar my thoughts switched to I love this car and would love to purchase it. Josmar made my entire experience one like no other. I have been to many dealerships in the past and usually the sales folks are pushy and a bit arrogant but Josmar was far from that he made our interaction very personable. Dave was also an amazing financial advisor he made dealing with the bank a seamless process. Hands down Mercedes-Benz Morristown is the best dealership I have ever been to and I would highly recommend it to friends and family.

Thank you Mercedes of Morristown for taking care of me so quickly. A tire warning light flashed and I found a nail in my tire. I was able to bring my car in at that moment and they took care of me in 45 minutes! Great experience!

I have been purchasing Mercedes models for decades now, and I’d have to say that their service department is top notch, reliable, smart, friendly, and fast. Troy, my service rep is a consummate professional.

Morristown Mercedes Roadside assistance came out when I needed them the most during a heat wave and helped me change a completely deflated tire from hitting a huge pothole.The technician was responsive, courteous and professional and completed the job quickly and safely. The service and parts department worked cohesively to get me the tire I needed when I needed it in the same manner and had me in the next morning for a new tire.I will always be a loyal Mercedes Benz customer because of their level of service and care.

Work was completed as quickly as possible. All staff I had contact with were knowledgeable, courteous and responded quickly to inquiries. Very pleased with every aspect of my experience!

The best Mercedes dealership and service. Everyone goes out of their way to assist customers. I love my newly leased car and have been doing business with Mercedes for many many years. The Morristown dealership is by far my best experience in recent years.

Mercedes-Benz Morristown has taken care of my vehicle needs with professionalism and promptness - the staff is friendly and creates a welcoming atmosphere. Chris Zielyk addressed all my vehicle needs including performing extra mile steps to troubleshoot an issue I had with my radio which ended up being fixed by him without having to take the car back to the technician. I strongly recommend him for his patience and willingness to help my car issues get resolved.

Chris was excellent. He was able to explain every detail, the pros and cons and why my tires need to be change. Excellent service from MB of Morristown.

Once again, had amazing experience with service. Julio Pereira is excellent, thorough, insightful, committed and honest, down to earth. My issue was unidentified annoying noise on acceleration. Took them a while, but no stone was left unturned, and they have found a coin causing the noise. Everything was put back together, and when encountered additional hiccup, it was resolved without a blink. Very satisfied. Yes, MB service is not cheap, but if you are looking cheap - drive something else. Other than that - highly recommended.

I always have a great experience at this dealership, especially with the service department. Troy was my service advisor and he was amazing, very knowledgeable and professional. I will definitely be coming back for my next service.

Extremely professional and outstanding service Dept. Willie is my service advisor and is always a pleasure to deal with. He is always keeping me informed on the status of my vehicle. I trust the workmanship of this dealership and am always happy to do business at this location. Thank you for another wonderful service experience.

Alex M, service advisor, is excellent! He is knowledgeable and cares. He is one of the reason I keep going back to MBM.

As always Ed Salwan responded professionally and took care of everything I needed done. I will happily continue using Morristown Mercedes Benz service!

My 5th S-Class from this dealer. I believe them to be knowledgeable, honest and fair in their dealings. Beautiful car, great dealer.

Easy to understanding about the problem.Very kind and I am satisfied.Thank you Julio pereira!!!

Paul Singh in the Express Service had me in and out quickly and efficiently. Service was performed as requested. Will definitely be back to see Paul for future service needs.

Julio is my service Manager he is outstanding makes drop off pick up and any work that needs to be done simple and efficient.

Alex always does a great job with providing reliable service with keeping me notified, being responsive, and making sure the vehicle is in good condition. In addition, the staff is always friendly and accommodating which makes a huge difference. Thank-you Mercedes Service Center!

Always great service and attention to detail. Very helpful with pick up and drop off services, along with keeping you informed about the work required. Everyone is very professional.

Simple to schedule. Waited on the car. All timely and met all my expectations.

Found a preowned vehicle that met our needs. Greg F. was our salesman and was very thorough in the delivery process. Pickup was efficient and quick, no last minute pushiness. Overall a positive experience..

I come to ur dealership for one reason. Ed. Salwan. I trust him to provide me with excellent service at a reasonable price. So far he has done just that. I am satisfied. Therefore I shall return. Thank you Ed. Sincerely. Bruce C Hyldahl

The work is performed in a timely manner. Everyone is very professional. Julio Pereira gives what I believe is sound reliable advice. He even gets my humor!

My car had a mechanical problem I spoke to my advisor Alex Marshall and took my car there not only was Alex absolutely wonderful at updating me on a timely manner about the status of my car, they found another problem that I didn’t realize my car had and Alex was prompt at talking to the insurance and getting it taken care off. My car was at the shop for along time but I was ok to do my daily life because I had a loaner car. Mercedez benz at Morristown service is the best, been going there for 8 years and Alex Marshall is the best advisor anyone can have he is knowledgeable and accommodating. Thanks to Mercedez benz service center at Morristown nj for taking good care of my car. And thanks Alex for making it such an easy transition. Absolutely happy customer

My first time scheduling service.Everything went well. The service advisor Paul was very very helpful and a pleasure to work with 5 🌟 s for him as well

First Service at MBM. Very professional and efficient. No complaints with the service and loaner vehicle.

My Service Manager Alex Marshall did a very professional outstanding job along with his service team as usual.

Alex Marshall always does a good job. Hes the best.

My service agent, Troy, was truly excellent!!Courteous, friendly and knowledgeable.Work done as promised.Very satisfied.

Always friendly and respectful of your time and your purchase. Herman Diaz, Service Mgr, couldn’t be nicer. Always a pleasant experience

Kaushal made the buying process smooth & transparent by removing any typical SALES stuff we have all experienced in the past. GREAT COMMUNICATION!!!

Willie and Tracy are top notch professionals and very knowledgeable about Mercedes vehicles and products.

Ed and the team did a great job of recognizing and fixing my needs for my vehicle. They were extremely professional, knowledgable, and fixed my vehicle’s issues in a timely manner. Thank you so much.

Great experience working with James at MB Mo Town...

Another great experience! I can not rave enough about how helpful and accommodating the service department it. I have been going to Alex for years!

Ed Salwan there’s a fantastic service manager my issues have always been dealt with in a timely professional matter. This is my third vehicle at Mercedes of Morristown and Ed is the reason I keep coming back.

I had walked into Mercedes Benz of Morristown for the first time as I was ready to come off lease from another vehicle. I had no expectations of getting into a new Mercedes .I thought I would take a look and see what they had to offer. Much to my surprise when I walked into the show room, I asked if I could look around. The receptionist was kind, welcoming, and invited me in to take a look. After a few minutes I asked to speak to a salesman. I had the pleasure of meeting Vincent Santangelo one of the salesman assisting clients that day. Vincent was extremely helpful, very low-key no pressure salesman. We walked around the showroom floor and looked at the different models which were available.He is very knowledgeable about the differences between each of them. After being there for about 20 minutes and having all of my questions answered I instantly had made a decision . I would be Leasing my first Mercedes-Benz.I have taken possession of my new vehicle a couple of weeks ago. I could not be more delighted in the Mercedes ben’s brand, and the dealership I leased it from. Mercedes Benz name is still synonymous with luxury and fine engineering at all levels. This is coming from someone who has been driving BMWs and jaguars for most of his life. I would highly recommend this dealership and Vincent Santangelo for your auto needs. If nothing else you owe yourself the opportunity to see what Mercedes Benz has to offer.

Very good job. Kept me informed, which is unusual for most service departments. Nobody likes Taki g there car in for service but the team at MB made the experience smooth, and hassle free.ThanksSAK

I had a great experience with Gregg who went out of his way to show me some features on my 2020 glc 300. I had previously went to the dealership in Caldwell and wanted me out of there because the car wasn’t purchased from them. If you are looking for a Mercedes please see Gregg!!

Great customer service Julio is exceptional very detail oriented and took care of the issues I had with my truck thanks Julio your the best.

In and out was a breeze. Willie Caldwell is the best! Best service in the state.

Once again Ed Salwan went above and beyond expectations. He provided great customer service. If you want it done right call Ed.

My 2018 GLS suddenly developed creaking/popping sound when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. The advisor, Ed Salwan, personally test drove the SUV and identified the sound came from door seals. The shop applied lubricant around the door seals. However, it lessened the creaking sound but not by much. I called Ed the next day and he quickly arranged an appointment with shop foreman, John Kominiak, for me. John test drove the SUV and also pointed out the door/window seals were the root causes of the creaking sound. He promised the issue would be resolved. The SUV was in shop for 4 days and when done, John personally verified the issue was fixed. Ed had kept me updated of the status during the repair period. I believe both Ed and John have done an excellent job in helping customers and show true professionalism. The Mercedes Benz of Morristown service shop is clean and well organized. The parking garage and rental car staff are also very friendly and provides great services. I would definitely recommend to have the car maintenance and repair be performed by this shop.

Buyer beware; though the performance of our Mercedes GLC is up to par, the follow-up services are not. In fact Mercedes seems to be promoting misleading information. Despite having the basic 4 year warranty and paying for the additional “First Class Interior and Exterior Protection” Mercedes refused repair surface corrosion of exterior window trim. Mercedes is choosing to apply inferior problematic finishes in the first place, secondly they are not respecting basic agreements. Legal action is the only option.

I called Mercedes-Benz of Morristown on my way down to my beach house Friday before Memorial Day Weekend and needed to know how to make a phone call through voice activated. I had just leased a new car and every time I would ask to call someone it would say phone not available which was weird as I know my phone was connected. Anyway, I called the sales department and my salesman was away for the weekend so Terry Ghassali, the receptionist, tried putting me in touch with another available salesman who could help me. Well none were available and I would need to come in! Hmm... I was unable to come in as I was on my way to the shore and I needed to be able to make calls on the way down! I was a bit surprised that no one was available to help as Mercedes is usually very helpful! Terry was great she told me a few things I could try and when I got off the phone with her I did what she told me and it worked! She was so helpful and she took the time to find a way to resolve my situation! I told her she should be a salesperson! She was great! I called her back and thanked her! I needed to write this review as so many support staff do not get enough recognition! Thanks Terry for taking the time to help me when I really needed the immediate help! You are the best!

Always professional and the entire team tries to go out of the way when you have an issue that can be fixed with some minor tweaks - saving lots of money vs. the alternative.

Had a great experience from Scott, the GM, to all of the employees with my lease. Thank you

Let me tell you about this one! First and foremost shout out to everybody who had a hand in delivering my Certified Mercedes 560 4matic. A special shout to Ed who I ran through the ringer trying to get a deal on the low. Lol it was a experience to say the least, he is a great guy and we shared several life stories that will never be forgotten. To the sales manager going the extra mile, youre awesome for getting my pillows and being very thorough on the windshield. Those things mean a lot. Know this, if you purchase a car from here they will make sure the vehicle leaves in pristine condition. I drove 2 hours to get this car and have been searching for a car with all the options for over a year. Great service and awesome inventory! 👌highly recommended!

Great job by Alex Marshall and MB of Morristown, as always. Prompt, thorough and courteous.

Great service! Very courteous!

Top service always for our RV on the Sprinter chassis. I wish the Airstream service people were even close to this dealership in their service to us!

Great place. Purchased my first brand new Mercedes and they made me feel welcome and appeared to value my business. I did not feel rushed or pressured into buying things I didnt want or things I couldnt afford.

I visited the Morristown location as I am a past customer, however, I will not be returning. This dealership took almost an hour to acknowledge my presence. On top of that, they were dishonest and told me one thing and then went against their word. If you visit other dealerships, you will immediately see the lack of customer service.

Great experience top notch and professional!!

Everything was handled quickly and professionally.

I just picked up my car today and Greg made it absolutely painless from start to finish. Informative and no hard sell, I would definitively go back !

Pre owned department very good, very active, very helpful. Bought two cars there this year. All to my satisfaction. Juan Hernandez best manager ever. If you want a car contact him and he will find it for you.

Exceptional service, very professional, fast. Will only go here for my car servicing needs

Troy and Nick were beyond nice and helpful.

I was shown around by Greg from the sales team. What an awesome guy he was!Thank you for taking me on a test drive and teaching me everything about the AMG model.

The best stuff 👍

Buyer beware. I received a quote, they then took my credit card info and credit application. After that they changed the price they quoted me. And would not return any communication.

Greg Fiorino was the best! He was extremely patient, helpful & personable. Although he did not have the car that I wanted in stock, my experience was very pleasant.

Youll great job

Chris Z is the best

Good to be back to diligence In Service.

Prompt, courteous, thorough service from Ed and Mercedes of Morristown as usual.

Great customer service, fast service, great overall

I am in the market for a used Mercedes. Walked in and no one greeted me. Eventually, someone did approach and directed us to the upper showroom. Everyone was on their phone and not interested. So we walked ourselves to the upper showroom looked at the vehicles and left.

Me and my dad went to this dealer ship to buy 2 cars honestly couldn’t ask for a better experience with a sales man called sherif and also sales manager Scot old school in and out no time wasted best trade in value and always reply to all text messages with questions and concerns I had from beginning to end would highly recommend coming to this dealer and asking for sherif sales personal

Nice view from the street

I bought a used A220 4MATIC from a reseller. Was unable register myself as the new registered owner for Mercedes Me. App. On Nov18.2020 I visited Morristown Dealership and was greeted by Gregory Fiorino. He patiently listened to my issue and immediately took all the relevant info, logged into the system and set me up as the new registered owner. He downloaded Andorid app and showed me all the features and explained me how take advantage of the remote start, door lock and open. Greg was very professional and went well beyond to help. Will give 5 Star rating to Greg.Thank youSudhakar Kandikatla

If you are looking for a Mercedes, go see Greg Fiorino @ Morristown MB. Told him exactly what I wanted for the price I wanted and he got it done, simple as that. Stand up guy without the hatred sales pitch. Thanks again Greg!!!

Initially worked with two sales people, neither of them returned calls and when we were in the showroom seemed less than interested in our business. Ther was a specific pre-owned car that we were interested in - drove 1.5 hrs to look at it. Finally spoke to the manager, Juan Hernandez and he was able to turn the situtation around. We worked with Nuha for the test drive (she was very professional) and then with Greg Fiorino for the delivery. Greg spent A LOT of time going over the features of the car and answered all of our questions (we are first time MB owners). Wish we had dealt with him from the beginning! Professional and patient.

Great experience!! Salesman are very helpful!!Great place to buy a beautiful car!!

Id heard good things about MB Morristown, however that must have been under different leadership. I sent an inquiry via the dealers site on a used car, and heard nothing for 4 days. Then, I get an email from the Customer Care Manager checking to make sure that all your questions regarding your inquiry have been answered.. I responded to this message saying that actually Id not been contacted by anyone from MB Morristown until now. This was 3 days ago, Ive heard nothing since. Why bother following up if you have nothing to offer? Why maintain listings on vehicles which you have intention of selling? Overall pretty disappointing, a simple this car is not available would have been totally fine.

This location has a super efficient, courteous, and cordial staff. I want to bring special attention to Willie Caldwell, an exceptional service advisor who is terrific at his job. Willie retains superb customer service skills and always performs above and beyond in his duties.. Thank you!

The sales person Greg is the best.

Service was 5 start as expected.

Such as seamless experience!!!

I was looking to buy a certified pre owned GLA 250. I saw one I was interested in the Morristown location. I walked in and was warmly greeted by one of the salesmen, Greg Fiorino. He was an absolute joy to work with. He was not only extremely knowledgeable on the vehicles but honest and trustworthy. He talked to me for nearly 2 hours and I never felt rushed or pressured. Although, I did not end up purchasing my car from him ( I found a newer model at a different dealership) I would go directly to him when I am in the market for another car. Greg actually called me to say that if I ever had any questions about the car that I purchased elsewhere, not to hesitate to call him. That is the definition of class! In fact, my husband, who will be looking to buy a Benz when his lease is up next spring already said he will be contacting Greg. I will definitely use this location to get my car serviced. If you want to deal with someone friendly, extremely knowledgeable and 100% trustworthy then Greg is your guy!

Always a pleasure to bring my vehicle to this place. Even though I only needed it for routine maintenance once a year, I’ve never had any issues. All of the employees are very responsive and respectful. Terrific waiting area and the place is cleaner than most homes. Jeff D is the best!

The service advisor was simply wonderful. I was provided with a loaner and wasnt able to make it on time for the pick up and he made it all possible for the family. He was very informative with the details prior to the work being performed. He played with my kids and kept them calm while I had a moment to myself. ❤️ Overall the service was one that I will always remember.

Good service

My service advisor, Willie Caldwell was a pleasure to work with and he was able to assist me with all of my vehicle service needs. He was incredibly professional and the entire experience was stress free. Fantastic Service! Makes me feel happy being a Mercedes customer!

I cant say enough about my experience at Mercedes of Morristown, especially with Clinton Vail. He was patient, reliable, professional and went above and beyond to help me. Showroom is beautiful and the staff very friendly. Would not hesitate to recommend them to anyone who is looking for a Mercedes.

My experience here was exceptional...Spoke with Jeff over the phone on Wednesday to get an estimate for b service.. I took my ml350 in for service on friday..when i sat down with Jeff he gave me very detailed information about the service I was getting and services I needed in the future...Jeff is very knowledgeable and professional and gave me updates through the entire process.. I was also given a loaner car..Everyone there was very professional and my service cost exactly what i was quoted! I will continue to get all scheduled services at Mercedes Benz Morristown

Recently purchased a CPO 2015. My buying experience was very simple, very pleasant, and fast. My salesman, Clinton Vail, was exceptionally knowledgeable about the car and all of Mercedes Benz services. I couldn’t have been more pleased.

The young black guy who attended me was very friendly and well mannered. i forgot his name but everyone else was also kind. Over all great service

My first experience dealing with Mercedes-Benz of Morristown was one of trust, comfort and satisfaction. The sales staff is very courteous and professional providing an enjoyable environment to purchase/lease a new car.Now, the service department and team is absolutely the best! The service center is the best I have ever been to having owned cars from other vendors. The facility is huge, clean and VERY well staffed and trained. The customer service is exceptional from the car attendants to the service advisors and technicians. The service of MB of Morristown will be my families choice for years to come and will even play a factor when purchasing a new car in the future.

Very nice and friendly sales people. No high pressure sales personnel. They dont try to push you into a sale. I got the feeling of take your time we will have what you want.

We were again very pleased with our experience at Mercedes-Benz Morristown.Art Rodnevski was highly professional and assisted us greatly throughout the process.

My service rep, Alex Marshall, is great. I always feel that he is focused on any issues I might have and he has given me very good advice along the way. MB Morristown has the best team and the nicest staff, and I’ve tried many dealerships in NJ.

I had an awesome experience at this dealership. I had gone to other Benz dealerships to see where I felt the most comfortable getting a car/ who was the friendliest with the best deals. This dealership won!!! There was no comparison. I would absolutely recommend it! The manager, Scott, and the salesman, Jose, were great to work with. I will definitely be going there again!