I left Carrol/Ochs feeling like Id purchased a ring from a friend vs. being sold a ring from a saleswoman. The experience was as sweet as it couldve been and I cant recommend this store enough. Thank you, Marianne, for helping me with the purchase-- your insight was helpful and your guidance was a blessing. Thanks to Connor as well, who answered my e-mails in a professional and timely manner.

Ive been going to Carroll/Ochs for over 9 years now and the experience there is always the same, and friendly atmosphere where you are treated like Family. I was recommended to them by my boss where I was having issues with another jewelry company in replacing a ring they had damaged and not getting it in a timely mapper. I walked into Carroll seeing if they could remake that ring and provided I could return the other ring, what they would do for me. Bernie and Dawn didnt disappoint. They took my ring concept, sent it out to their jewelers to make, and came back with a better ring. They also bumped up in the clarity, carat size, and even beat the cost of the other company. Ive been going to them ever since for other jewelry and cleanings and its always the same family experience where they care about you and take pride in their business. I would hands down recommend them without any hesitation.

Very helpful staff. They do a great job with the upkeep needed for my ring, couldn’t ask for better customer service!

I would highly recommend Carroll/Ochs. The customer service was fantastic. They helped me find the perfect ring and did an amazing job putting it all together. Definitely is the place to go for any and all jewelry needs.

The staff was very friendly and helped me with exactly what I wanted. I had a custom order and they were very easy to work with step by step. Once the order was placed they worked efficiently to get it done in a timely fashion and produced an amazing product that I couldnt be more happy with. I would recommend this team to anyone!

Awesome Jewelers in Monroe. Their annual Reindeer event is the best and really worth it. Prices are nominal as well. They have some cool mens bracelets 🙂. Marianne was very friendly to help.

Staff was very helpful and attentive including follow up calls to notify me of any new updates.

Denise was absolutely excellent in helping me pick out exactly what I wanted! She’s truly an excellent employee and amazing person.

I visited Carrol/Ochs for the first time today and I had a wonderful visit! Lois provided great, quick service and helped me find exactly what I needed within my budget. I am inexperienced when it comes to mens ring sizing and I had to make a return; Lois was just as fast, helpful and kind on my second visit as well.I highly recommend this store!

This was my first time here the store was emaculate, the staff was very friendly and attentive. They have nice and unique jewelery. Lois was knowledgeable and patient. I will definitely be back.

Just bought my wife some Gabreil NY earrings and an initial necklace - she loved it! Great local jewelry store.

I went in to sell 4.6k in rings and got offered less than about 800 dollars. They were in perfect condition. What a insult.

Awesome staff! Made the entire process so easy and relaxed. Thanks to Denise for helping me find exactly what I was looking for.

This is the best jeweler in town class act excellent service and great staff, thats what keeps me coming back

I have found a forever jeweler. Lois and the entire staff was amazing from start to finish. I was looking for an exact match wedding band to go with my engagement ring. They didnt have it in stock but Lois offered to order a sample ring for me to see. She called a few short days later to let me know I can come see the ring. Once I arrived, there was no pressure to buy. Well, I fell in love with it so she ordered it for me. The jeweler had to disassemble my old ring that had wedding bands welded on both sides. He did a great job. The ring came in earlier than expected and they had my ring ready in no time at all. Very pleased with my experience. I will definitely be back!

Great selections, friendly service and Custom work

Talk about incredible! I am so happy with my purchase from you guys! Lois was so helpful and spent so much time helping me out. I couldn’t ask for a better experience! I’m so happy I shopped here!

I have dealt with Carrol Ochs for a few years now. I have bought my fiancé’s engagement ring there along with both of our wedding rings there. They have great prices and the staff is extremely helpful and friendly. If you don’t see what you want they’ll find it for you and when you do order something and it’s not exactly what you thought you’d like the will allow you to exchange it no questions asked. I would recommend them to anyone in the area and I can foresee myself using them for years to come.

Very helpfully and very nice works will be going here for all my Jewelry

Lovely people and excellent service. Couldn’t have been more happy with my experience.

Very friendly staff good selection and service

I have been a customer at Carroll/ Ochs Jewelers for a few years now. Its not very often to find a business that has exemplary customer service, whose staff is honest and friendly, and has high quality merchandise. Carroll/ Ochs is all this and more. I do not live in Monroe, but Carroll/ Ochs was recommended to me by a friend. The moment I arrived in the store, the staff were friendly and made me feel like a valued customer. Their service is phenomenal and the owner is nearly always on the premises to offer expert advice. I will forever be a loyal customer!

I love going into Carroll Ochs. The ladies are always so friendly and beyond helpful. I went in today to get a pair of 62 year old earring repaired and look for a couple of other things to purchase. The options were amazing. This local jeweler and his staff are fabulous!

We are so grateful to have a local jeweler that never fails to meet our need with grace and efficiency! Great prices and promotions as well as willing to go the extra mile to make sure we get just what we want! Thank you!

Great experience! Thank you Jenny!

Marianne provided excellent customer service. She was enthusiastic, knowledgeable and kept me informed about the status of my custom ring. The ring was affordable and absolutely gorgeous. I will return.

Theyre always super helpful and make jewelry shopping fun and easy!

We had a great shopping experience, friendly service and outstanding value and quality. We shopped around and are sure we saved hundreds of dollars on our purchase. Oh and a bottle of wine to celebrate our 10th wedding anniversary! ❤❤❤

Always friendly service! I shopped around for months and far distances to find the one and only design I liked right in my back yard! That was a year ago and they are still giving top-notch service. Brought the ring in post wedding for soldering and had only two days to wait! Very happy customer here.

Both of my recent experiences have been positive. We received great friendly service. Will definitely be returning the next time Im looking to make a purchase for my loved one.

Very helpful, kind and patient. This was a big purchase and a bigger decision. Very happy with the the whole experience!! From being greeted at the door to a handshake from the owner, top notch!

Went in with my wife to find a nice watch for our daughter. She saw one she really liked even for herself and asked the price. Was more than she wanted to spend on our daughter but she kept saying how much she liked it. Long story short. W found a great watch for our daughter and while we where checking out I saw the wonderful lady who had been helping us and caught her eye and quietly said “ could you put that other watch we were looking at aside so I can come back and get it for my wife?” She nodded yes. So I was pleased with the way the staff treats its customer. Oh ya, my wife is getting that more expensive watch for Christmas.. She’s gonna be so surprised and happy.. you guys are an amazing place.

Denise was very helpful! They have the best customer service and awesome pricing!

Amazing experience. Couldn’t recommend them more. Helped me find the perfect engagement ring at a reasonable price. Outstanding service.

Great jewelry store! Staff was super helpful and genuinely felt like they were there to help me! Will be going back for my other jewelry needs.

Had a great experience at the store today I was looking for a replacement bracelet I had bought my fiancé that he lost and they didn’t carry it anymore the sales lady went out of her way and called where it was found and I got to get it ordered and re-purchase it...sooooo HAPPY TkS!!

Adam is the absolute best and most helpful person in retail I’ve ever met!

Staff was very helpful, and quick for holiday shopping. Mary Ann had helped me with discounts for a better price. Would recommend to anyone for great prices, and helpful choices. A lot to look at and good variety.

Jenny is great. She does a awesome job. I Love stopping in to see whats mew.Great job to all. Keep up the good work and thank you for all you do.

Great people, great store all together.

I LOVE this store and the staff in it! The jeweler is trustworthy and does phenomenal work! I’ve never been concerned leaving my diamond ring in their care, for maintenance. Denise recently helped me pick out some jewelry. She’s so sweet and cares about what’s best for the customer, not just the sale! I never felt pressured to buy the most expensive pieces! Bottom line: I HIGHLY recommend Carroll Ochs, Monroe MI!

Family owned & local jeweler. My husband & I have been loyal customers for years. Very personable customer service.

Truly an AMAZING experience. Amazing price. Amazing people. Trying to buy a ring elsewhere was a pain and UNSUCCESSFUL. I wasnt even planning on buying and left in 20 minutes with a bigger diamond for less money.

Carroll Ochs Jewelers is the best place to buy your jewelry. I am always so well taken care of and they have some of the best customer service. Always greeted with a smiling face and they are always willing to go above and beyond to help you find what you need. Great place to shop!

Very friendly staff helpful and couldnt beat the deal on my purchase

Absolutely love this jewelry store! The best selection and the staff treats everyone like family. They are so good to my grandparents and for that I love them even more! Highly recommend! You just can’t get the service they provide at a chair store!

This jewelry store has an incredible selection of the most unique pieces of jewelry I have seen. On top of that, the staff is kind, friendly and above all caring. Each and every person there makes your buying experience a pleasant one. I have been a customer for about 5+ years and have no intention of shopping anywhere else. Thank you all for being amazing!

My fiancé dealt with Marianne when purchasing my engagement ring and said we had to go back to Carroll Ochs for my wedding band because of the great customer service she provided. I just went back and purchased his wedding band because of how we were treated when we went in for my wedding band! Great customer service and locally owned which is always a plus. I would highly recommend anyone to go there for their jewelry.

I had an issue with my wedding ring and the staff at Carroll Ochs were great to explain what was wrong and needed to be done. I was unsure of sending my ring away and was extremely happy to find out that they do repairs on site! They were able to fix it in less time than they thought. It looks just as beautiful as the day we got married. Thank you so much!!!

They ladies were very helpful helping me pick out a bracelet for my sister! They repaired a necklace a few months ago and were great then too. I will definitely return!

Best quality jewelry store ive ever been in! They did so much to help me find the perfect ring for my future wife. The service was amazing and made it such wonderful experience. Thank you so much Carroll/Ochs :)

The associates are so willing and kind to help you in every way they can. I absolutely love Carroll Ochs jewelers and would never go anywhere else! Their jewelry is unique, highest of quality and they back their jewelry 100%.

This is the Friendliest place in town to shop. I have never had a negative experience. I went there recently to look at bands to add to my ring. The sales woman was very polite and helpful. She could have tried to sell me a more expensive one but instead let me know honestly which one looked best, which was the less expensive one. It’s service like this and all the friendly staff that has me coming back.

Great service! Marianne has years of experience and is very knowledgeable about jewelry. She and the rest of the staff have helped multiple family members and friends find the perfect piece.

Prices are wayyyy better than going to Jared or the other big chains, with exceptional quality. We got my engagement ring here, and are now buying our wedding bands here. Theyre extremely helpful without being pushy, and they listen to what you want and give you options on how to make it happen.

This is my go to place for all of my jewelry. They have jewelry for all price points, even some things under $30. The employees are so friendly and very attentive to help you find the best deals.

Love Carroll Ochs for unprecedented personal attention and quality jewelry. Wide variety of jewelry collections for special occasions, gift giving, or memorable events in life. Jewelry that can be passed on to future generations with love.

I have been going to Carroll Ochs for a few years now, couldnt be happier. Denise is great and make sure I am totally happy. Never felt pushed. The whole staff makes you feel like family. Couldnt ask for anything more.

An excellent place to shop with a very good selection of unique settings and stones. The sales people are very knowledgeable and professional, and provide an exceptional shopping experience.

First time customer, and very happy! Brought my engagement ring in to be checked out and was approached by extremely friendly employee who assisted me right away. My ring was returned promptly after repair and looked better than the day I got it, beautiful! Thank you!

Always excellent service, friendly faces, and great work. Thank you Carroll Ochs!

Great local business! For a guy who’s clueless about rings they helped me create the perfect ring while staying within my budget.

Best jewelry shop in town good selection very friendly and helpful and good prices. I have no problem recommending to anyone

Such friendly and helpful staff. My order arrived a few days early which was unexpected and greatly appreciated. I couldnt have asked for better service, Thank you so much!! Merry Christmas!

Just added a jacket to my wife’s three stone wedding ring . Turned out absolutely amazing beautiful and we couldn’t be happier with it

Super friendly place with amazingly beautiful pieces that are like no other retail cookie cutter jewelry stores. Highly recommend.

Good quality jewelry. Friendly helpful staff! Convenient flexible layaway plan!!

Great people, bent over backwards to help me,I love this place, I would recommend them to anyone!😄

I liked the fact that after I shopped around, they matched price, and their diamonds seemed clear and just plain brighter, brilliant even. The Ladies who took care of me were awesome. Thank you!

Great customer service, especially from Marianne! Love this place and there selection of jewelry.

I love Carroll / Ochs.They have a lovely and unique selection of Jewelry. They are my new and only place to shop for beautiful rings, necklaces, ear rings, and gifts. I must mention thier customer service is always more than I expect. I always have price factored into my purchase and I am never disappointed.

What a crew! These ladies went above and beyond to fulfill my needs. Super Super people. They are my number 1 jeweler going forward and will recommend them to my friends and family! Thanks Ladies!

Saw an internet picture of a ring I like and then went to Carrol Ochs and found something similar but better! I trust the quality. I know the salesperson. I encourage everyone to stop. Friendly quick service and the price is always right!

Denise was the most helpful and friendly sales person, I have met in a long time. She wasnt pushy at all. Described what I wanted and she showed us that it no pressure. Great place to go

The staff is always very helpful and friendly. Beautiful store!💍

Had another enjoyable experience at Carroll Oaks today, a knowledgeable friendly staff that’s always eager to help guide you to the perfect piece. With the wide variety of beautiful jewelry available it’s no problem finding exactly what you want. Thanks Marianne for your help

Beautiful showroom with gorgeous pieces. I had a couple of items customized and I am overjoyed at how they turned out. I will continue to use them in the future.

Marianne & Bernie are both exceptional! Multiple purchases & they’ve been amazing every time! Definitely recommend to all.

Big shout out to Adam, who took the time to talk to my son and take the links out of his watch yesterday. Having a disability now makes it difficult for him to make friends...well appreciated

The staff is very friendly and helpful! They are willing to answer any questions and are knowledgeable about all of their jewelry. They were referred to me by a friend who has been going there for years. I will definitely refer others!

I have had a couple of rings repaired here. Top quality better than new. Staff is always helpful and friendly. They repair your rings right in their store. No sending your ring out to someone else!

Went there 6 years ago for my wedding ring. It was and still is PERFECT!! Traded it in (divorce). They were beyond helpful and as depressed as I was to trade it, I walked out VERY happy!!! Thanks again!!!

Always have great service! It does not matter if I am going in to get a new battery for a watch or picking out a nice neckless, they treat you the same and actually care about how you feel as a customer! I will never go to another jewelry store in monroe!

I have shopped here for years, they have always treated me great. Great selection, very helpful staff and I always try to support locally owned small businesses. Highly recommend.

Jenny was extremely helpful picking out the perfect gift for my daughter. I would highly recommend her and Carroll/Ochs to anyone. Thanks again for your help!

Great group of people to do business with! Customer for life!

Friendly knowledgeable staff. Good selection and priced right. Great service.

We always are satisfied completely with our purchases, repairs and overall experience with Caroll Ochs. The staff are friendly as well as extremely knowledgeable. No pressure, they make sure you receive quality service and product. Always a great experience! Thank you Caroll Ochs!

I had jewelry that was burned in a fire that I never thought would ever come back and they found a way to bring that jewelry back to beautification before and after is just amazing I wish I could I wish I had the pictures to show what a wonderful job they did thank you so much Carol oaks!

Good service, knowledgeable and kind sales staff. Always friendly.Wide selection of jewelry to chose from.

Excellent selection. Knowledgeable and friendly staff. Highly recommended!

I had a great experience and friendly service. The employees were helpful and took care of my needs immediately. It was very organized and neat.

Every time I’ve used Carroll Ochs jewelers the service has been excellent. Their quality has also been terrific. I wouldn’t hesitate to recommend them.

Denise was the best, all were so friendly and super helpful and knowledgeable.... thank you for such great service!

Very polite & helpful. Rebuilt one of my favorite rings better than the original.

I love Carroll Ochs I wouldn’t go anywhere else. Love all the girls who work there

Helpful and friendly staff were patient through out the process of finding just the right gift. Thank you!

Had my rings resized they turned out beautiful and they do the work right there very good service

Great personnel to work with. They are very knowledgeable and the jewelry is of the best quality. I would highly recommend.

Great customer service from the beginning to the end of our purchase & even when I picked up my ring! I definitely recommend this jewelry store!