Ashley Bailey is the assistant branch manager at this location. I’m a business professional and she made it convenient for me to pay without having to come in. She was always very nice, patient and mature. I loved 🥰 the service because of her I had over $2,000 in rental fees. I felt valued as a customer and Ashley need to be branch manager or training other people by being able to travel to various locations. I want to see her grow in the position!!! Or hopefully start her OWN rental car business with HyreCar and Turo as a vehicle owner. My name is Monique Pilgrim with Stainless Details LLC of Atlanta, GA … A female owned business.

First, let me say that the staff was pleasant, even when the customers were not! They were attentive and worked as quickly as they could given the circumstances. My car unexpectedly had to be put in the shop for repairs for about a week. I made a reservation for a rental and got to the store on time, but due to the lack of vehicles and an over demand for rentals, I had to wait about 2.5 hours to be put in my rental. That particular day (a Friday afternoon) the store was full of customers and a number of them had been waiting for quite some time. As cars were coming in, the staff was cleaning them and getting them out as quickly as possible, even Russell, the branch manager, was cleaning cars. When my rental was ready, Russell apologized for the long wait and thanked me for my patience. The car smelled heavily of smoke (even though you are not to smoke in it) and it was quite irritating to my respiratory system. There were numerous burn marks and for a car that only had 17K miles on it, it looked like it was several years old. Not at all impressed with that vehicle. Upon return, Ashley checked in my vehicle. She was very pleasant and friendly; she took care of me in no time. In my observation the first day and the last day, she is highly efficient and knowledgeable in her job. The vehicle was the main reason for the four stars.

Put in for my reservation a week ahead of time. The place I put in at, they didnt have any cars available for me. They sent me to another Enterprise but the same thing, no cars available. The other Enterprise sent me here on Springhill but no cars available. I ended up with No Car and Cancelled Trip because of someone oversite but I got my money back, but I wanted the car for my trip.

The personal was polite Professional and helpful the car I got was great made me want one of own just like it.

Will only use this location from now on after past experience at another location. Russell went above and beyond to make our rental experience great and fast. He had a few customers waiting at the time of our pickup and return but he made sure to take care of us all. Thank you for the hassle free experience.

The employees are typically delightful, but this location is the only one I ever have issues with someone answering the phone. I’m supposed to pick up my rental and have been calling all day and nobody ever answers.. I’m not driving out to the location again unless I know the car is ready.. Last time I came out there to pick up my rental on the scheduled day, and they had no cars available so I had to wait 3 more days which is kind of ridiculous..

They are definitely not in the solutions business. Everything is up to the customer. They cant give you answers and their 800 # is no better.

Rented a one way car from the Mobile College Park location. The manager, Russell went above and beyond to make sure were well taken care of in a challenging situation. I highly recommend this location. Customer service is obviously the #! priority here!

Worst service Ive ever had with Enterprise. The vehicle had damage and appears to need a front end alignment the oil change sticker on the windshield indicates oil is 460+miles past due. Tried calling and reporting this to the office, only to be put on hold by an automated service and 15 minutes later disconnected.

I only gave 3 stars brcause the wait time is ridiculous and that is with a scheduled reservation. Its not their fault due to high volume, short staffed due to pandemic, etc. Still almost 3 hour wait is ridiculous. Everything else was 5 stars.

Horrible customer service, mainly because they are under staffed thanks to the great management. They closed early and refuse to answer the phone and I havent even got my rental yet

Great facility to rent a vehicle... helpful associates... practicing great ppe...

Very disappointed in this location. We rented for the first time with Enterprise after using another rental company. And our first experience has been horrible. First when get got to the rental location we had to wait over 30 minutes even though all the paperwork had been done online and we had a fast pass then we had reserved a car when we got there they said they did not have a car and did not know when they would get one but that we could rent an small suv or a small compact car (which wouldn’t work on size for us) instead of the location renting us the suv for the cost of the car we had reserved online because it was there fault they didn’t have a car they made us pay the suv price. Then once getting the suv it was not cleaned as stated it had garbage, dirt in it and smells like an ashtray it was very obvious this vehicle did not have the complete cleaning as stated and advertised.

Small selection, LONG wait times (even with a reservation) and the place is grossly understaffed. The only two employees there were running around so much that they couldnt answer the phone that rang constantly. Ill go elsewhere next time.

Far as renting the vehicle it was great, but I had to extend my rental and once I turned it in they charged me for two more days that I did not even have the vehicle. And when I called about it they hung up on me. I sent an email an got no response. But the vehicles are great the people not so much.

Very nice staffing quality performances

I have a great experience with rent a car for the first time with this location

Customer service was good they got me out of it quick very friendly even when I take the car back in the lady was nice ask me how I was doing this morning is everything fine with the car Ill be renting again real soon

The people were nice and very informative about the operation of the vehicles. So I truly recommend this location and I will be back if I ever need a rental 10 stars from me.

They dont detail there vehicle like they should nor do they sanitize it which all this sickness you would think they would they were just digusting but they gave good service and was very nice

Wonderful and courteous employees who work quickly to get you in a car

I booked a reservation get to there are at least 10 people waiting on cars not only was I lied to about availability when I walked in I wasn’t even acknowledged. Then then try to give me a truck when I asked for a car I’m not use to driving larger vehicles.

Absolutely excellent customer service from the time he opened the door to greet my wife and me, until he thanked us for using enterprise. What a refreshing experience!

Ive been did monthly business with Enterprise since 2004. And this branch has been one of the best I-65 in Mobile Alabama!

Great place to get a rental car

This was my first time renting from this location and my last. My initial contact was awesome but after having to extend the vehicle is where my experience went awry. I called my local store in Mobile, AL for the inquiry and was told to go to a local branch in Birmingham for assistance due to needing to use another payment method. I did not have a problem with that, so I thought! I went into the Birmingham location and spoke with a young man who assisted me. After he and the trainee assured me that the vehicle was extended I left the store and finished my day. I woke the next morning to not only a demeaning voicemail, I also received a threatening text message moments later. I was so shocked and disgusted to the point of not being able to contact the author of those messages. The manner in which that was handled was so unprofessional and sending someone a written and verbal threat did not accomplish anything but a negative feeling from the consumer. I called the young man in the Birmingham office and he was even astounded by the Mobile office actions. He placed me on hold for about 10-15 mins to rectify the situation and explained what he had done to the Mobile staff. I would not refer a dog to this location. Ive been using Enterprise for over 15 years and I have never been this dissatisfied with your service.

The customer service was ok but the vehicle i rented was horrible. It has a stinking smell, stains on all the seats, damages all around the car, the service lights were on, etc.....Ive been renting from enterprise for years and this was the worse experience ever. Not to mention I waited 2.5 hours pass my reservation time to get into a vehicle.

I rented a car through Enterprise and the service was great. They called to check up on me while I had possession of my rental. I had no issues before during or after my rental. I would highly recommend Enterprise for car rental purposes.

The staff are one great group of young people!! They go beyond the rental to assist you anyway they can! The office on the I65 service road is the only one to visit for a great vehicle!!

For years... Ive chosen Enterprise.Heres why: 1. Friendly fast and professional service thats always happy to help me. 2. Great rates and car rental options to suit my specific needs 3. If i need a pick up or drop off prior to or even after renting their vehicle, I can always count on their excellent customer service to cover my transportation needs.For me theres never a second thought. Its Always Enterprise Rent-A-Car!

Enterprise is not what they claim to beRefuse to pick up or deliverOften will rent your car to another person at last minute and when returning the car at 5p they are closed and they have no key drop offWhen I called customer serviceHe said you have to come back the following day so I had to miss my flight to back again the next datThe worst deteriorated.

Had a phenomenal experience with this most recent rental. The vehicle was ready on time. It was clean and in great shape. I was looking for something fuel efficient and this car exceeded my expectations. Kim was exceptional with her customer service at check-in and return. I will continue to use exclusively as my rental car option.

Today, at 7:30am I called to reserve a car for my head coach at a 4:30pm pickup today, March 15, 2018. I spoke with one of your employees who asked me if we had returned the rental from yesterday. I replied that we had returned it last night after hours. He then told me that they had not checked in the returns but that we would be good for today. He went on to ask me a pickup time and return time to which I gave him both. The employee said we will get him (my boss) in a car.My boss arrived to your branch at 4:30pm and was told that you all did not have a car for him. He checked under both his name and mine but had no luck getting a vehicle. I called the office and spoke to a different employee to see why this was the case when I was told that “we will get him in a car.” I was told you all were way over booked and that you were scrambling to fill reservations that were made days ago. When I asked why we were not told you were booked close to full capacity this am he just kept replying I am not understanding him. What I have a hard time understanding is why we were not provided a courtesy call to let us know you all would not have a car? Why when I said alright and was beginning to ask if we can get one from another branch I was hung up on? Some AWFULLY poor customer service if you ask me. GO ELSEWHERE!!!!

After a completely awful experience at the Enterprise location on Government. These guys were extremely helpful with practically no waiting. Thank you for you excellent service.

The Springhill Ave Enterprise in Mobile is awesome . They were very nice. Chris is the main one I dealt with and he went above and beyond. I rented a car for over 2 months while my car was broke down. I would definitely do business there again and also refer friends.

An easy friendly transition.

The service was excellent and Q was very helpful.

Khristian Williams was a great sales associates and was very helpful and is very much a people person. I made reservations for a full car. Mr. Williams sold me with the idea of upgrading for $5.00 more. Mr. Williams was very professional and knowledgeable about his companys products. I commend the company for having such a honest and dedicated employee. I applaud this company for employing such a spirited young man.I only dislike the $100.00 deposit, that the company holds for repeat renters that has a long employment history in Mobile, especially when the vehicle is not taken out of the state.

Cars not full cause its not smart Buisness. What!! When you bring the car back they always get more ⛽ then what was originally in vehicle. So it boils down to A smart business move on their part

Ive had pretty good experiences with Enterprise overall but there seems to be customer service issues at this one. Try to get any service from the outlet over the phone and their disinterest is abundantly apparent. Over the course of our extended rental we dealt with 3 people. One (Dustin) provided the kind of service one would and should expect. The other 2, not so much.As posted by someone else, there can be the issue of a lack of vehicles at this location despite reservations. We experienced that as well. With the better ratings at other outlets in the area, perhaps regional management needs to take a closer look at this location and make some improvements.

Cassie is AWESOME!!! The level of customer service she provided was above and beyond. I will only rent from this location in the future, completely different experience from the the Government location they were so rude.

The car was great for 6 days, then the A/C stopped working.

I love the associates at this location. Someone always call to see how was my visit.

Jamison Coleman have great customer service skills and went the extra mile to make my experience great...i highly recommend him..

My recent car rental experience with Enterprise was phenomenal! However, they may have a red flag Avoid Wacky Customer by my name. I was spending spring break on Santa Rosa Island camping in my motorhome. I arranged to pick up a car in Pensacola on Monday and return to same location Thursday. Service wonderful. Then storms hit the beach, flooded the roads so I had to revise reservation dates and car dates. Service wonderful. Driving to Florida, I realized that the Pensacola office would be closed so Enterprise changed the pick-up to Mobile.Wonderful service. Mobile did not have compact so they upgraded me to a new truck!!!! that I dropped off in Pensacola at the end of my vacation. I dont think my Enterprise experience could have been any better. Friendly, patient, accomodating representatives definitely ensured my future patronage of your company. Thank you for making a frustrating situation pain free!

As always, service is exceptional. Friendly staff greets everyone with a smile. I would rent more often. But the penalty that is placed upon debit card users is a bit expensive: and having to provide proof of resident with each rental is degrading. I have been a member since 2007. I think by now, when I reserve a car online through my profile, all information should be there; and waiver or at least a reduction in deposit cost should be a reward for being such a loyal Enterprise customer. It is time for Mobile, Alabama to join your ride share program also.

Very disappointed with this location. I called a few days ago to set up a pick up time since my insurance set up a rental because we wrecked our truck. I told them I would need them to come get me since I didnt have a ride. The guy I spoke to said that would be fine and to just call on that day when Im ready. I called to tell them Im ready to be picked up and the lady I spoke to said that they can only go 5 miles away from their location. Im only 7 miles away. I will never use Enterprise for my own personal use any more.

Everything went smoothly the employees were nice. I will recommend enterprise to anyone. I had a great experience!

Got me taken care of and I added the App.

The location is a bit unusual if you are not familiar with it; the office is within a small, though deep retail space in a retail strip, not the usual free-standing locations.Unlike the horrible Enterprise Rental on Government Blvd. (90) EVERYONE I mean absolutely ALL EMPLOYEES actual greeted me, spoke to me, even apologized for my wait and the high volume they were experiencing at this time; unlike the Gov. Blvd. location the employees here are actually grateful for your patronage, and did not blame the busy morning/ influx of customers on missing employees.The employees here are all professional and represent a diverse ethnic background. It is 2018. The employees at the Gov. Blvd. show now apparent diversity.I pre-registered my rental online (very easy to do I suggest you do also) and an employee stood and asked may I help who is next? and I was directed to a small check-in type desk, paperwork in hand.The employee is named Wesley, very professional, apologized for the wait, asked all the proper questions, covered all the rental details, covered without pressure the add-ons / upgrades the company suggest in its training.He was very quick, thorough, polite, efficient; honestly it took longer to actually retrieve the rental vehicle then to process the arrangement, due to the high volume of rentals/returns at this particular time.Highly recommend this location.

Great customer services from the manger Mr. Burford down to the young lady who assist me and the young guy who took me to my car everyone were amazing.

I absolutely love this location. Its the second time I have rented for this location and I plan on going back. They always have cars and it less stressful then the Airport or Government.

I would never recommend anyone waste their time here.Horrible experience. Especially with people who don’t care about their job. Or the people they are supposed to be helping. Why have a job if you hate it so much?

Employees are always friendly and helpful. They provide upgrades whenever possible due to corporate frequency of rentals. They are courtesy and considerate of customers as well as each other.

Very poor service. The employee Christopher did not come in help at all so I reserved a car and they said they’ll give it to me by 10:30 and it was past 2 hours and they still haven’t gave me the car yet so I went to the office and they said come in tomorrow and we’ll bring it to me and here I am and still nothing I went to there office and they offered me another car and I didn’t ask for that car and I’m just saying very poorly service and they didn’t do what they promised and they got all my information and they call back and say there was no reservation

Simple experience Clean interior and exterior Parking was good but not handicap accessible

Very friendly and helpful staff. Overall excellent experience.

Swift

I recently rented from the Springhill office and was very pleased with the service provided. They have excellent customer service. I will definitely be returning for future rental needs.

I was involved in a car accident a few months ago. During the wait time of getting my claim resolved, I was given a rental from Enterprise. After my claim was settled, I had to return the rental. So now I am searching for a new vehicle, and I needed a rental. I was so elated with the experience from your Mobile, Alabama / Springhill office, that I returned to rent a vehicle on my own. Austin has been the one to assist me nearly every time I went in. Thank you Austin and Enterprise for making an unpleasant experience turn out to be something good.

Didnt have what I had originally asked for but that is okay. Got something better! Great customer service! This office (springhill avenue) will be my go to from now on!

I had a reservation and had to wait an hour for my rental. The car was an older model car. The tank was right below half. I will no longer rent from this location on Springhill. This is the 2nd time receiving sub par service at this location. They tried to give me a large SUV when my reservation was for an intermediate car. The rate difference was an additional 34.00 a day. When I declined that vehicle, they were like this is what you have to get. The nice lady suggested switching with me so I didnt have to get that vehicle.

Ive been a rental customer of Enterprise Rent-A-Car for 20+ Years and Ive never had a bad experience. Regardless what state Ive been in from Alabama to Colorado, Enterprise has been my #1 choice of car rental companies. When my car became undrivable earlier this month, the team at your Springhill location was there for me again. If you dont have a plus account, youre missing out!

Make sure you have all your traveling information correctly or no vehicle the vehicle was great

Rental was easy. Staff was extremely helpful.

VERY PROFESSIONAL

They are very professional... I love how they work with you n they vehicles are clean and always nice

Great chance no cars will be available even with prior reservations. Also, new staff since my last rental, female manager was very rude. Overall experience was awful!!!

Generally a good business. Cars are clean, in good condition, etc., however he last one was a bit of a problem. The washer fluid was completely empty (no one checked it) and the car only had 7/8 of a tank of gas (instead of full). I always bring it back with the same fuel level to avoid the fuel prices, but filling to 7/8 (or any amount other than full) is not easily done.

MY EXPERIENCE WITH THIS LOCATION WAS AMAZING I REALLY APPREICATE ALL THE HARD WORK ALFONSO DID TO MAKE SURE I WAS SATISFIED WITH MY SERVICE. VERY PROFESSIONAL

I was the first in the door when they opened at 8AM. It took them an hour to get my car. It smelled like cigarette smoke and had less than half a tank of gas.

Outstanding service excellent car ser you soon hopefully more weekend rates

The vehicle had the prescence of animal hair and my daughter is allergic to animal dander. Therefore, regardless of how much it was vaccummed she had an allergic reaction. This was the only vehicle in my class that was avaialbe.

Terrible experience...I made a reservations for a full size car 2 wks ago.. This location barely had any cars available and customers were waiting on vehicles to be returned. The vehicle that I received wasnt full size, dirty and too small for my needs. Though the reservation agent was very polite and apologetic after I canceled my reservation. I was late getting started on my birthday weekend trip. The manager seemed unbothered and unapologetic that customers were inconvenienced because of the lack of vehicles.

When I say horrible, this place is ridiculous 2 people running the entire business. I had to wait 3 hours to get my rent a car. NEVER AGAIN!!

I love the Springhill location. The customer service is always nice, they get you and out very quickly and with a smile.

Love dealing with Virgina and Austin! Best service and they make the process streamlined and a joy!

Service was great. No hassles, even when I had to extend my rental.

They have great customer service.

I always use this location for rentals. The customer service is always great! I wouldnt choose anywhere else.

Great service will use this location again.

This Branch was extremely helpful with my car having to be towed to the shop. The staff was courteous and knowledgeable and showed an eagerness to fix any problems or concerns.

Great service great experience all except for the 200.00 deposit

Great customer service (friendly and attentive to needs), good selection of vehicles and awesome prices.

Upgraded from a Economy to Luxury BMW because they were out of Economy cars!! Now thats customer service at its best!! ⭐⭐⭐⭐⭐

Ty was great! She made our day! Nice car 😀😀😀

I had the most terrible expierience with Springhill Enterprise car rental She had the wrong name and date of our rental which was suppose to be for August 10th -13th 2016 well the clerk said there was no name as ours for a reservation but the problem was it was under the wrong name and she confused the date with the day we came in to reserve in June 2016. however in effort to make it right she called a sister store and they took us as a walk in, those at Springhll need to be better organized. Sincerely Moody Connell.

They gave me great service there cassy was awesome !!

Excellent service Christopher did and AWESOME JOB!!

#I LUV THE SPRINGHILL BRANCH#Ms.VIRGINIA, Ms.CASSIE AND LUIGI#AWESOME

I dont receive a invoice for checking in or checking out

Great Service, will choose this location again in the future

Service personnel were very efficient. But the cleaner missed the window interior - too dirty to tolerate.

Always accommodating...even with last minute requests... Great company and people

Great customer service from beginning to end..

Super busy

I love their attitude towards the customers!!!

𝐅𝐚𝐬𝐭, and professional

Good place to rent a car

Horrible enterprise on spring hill. MY dad rented a car and they required a dollar off of a credit card .my dad offered to pay it in cash but they wouldnt accept it. I let him use my card to get it .they told me they werent going to take anything else from the card. My dad turn in the car today and I checked my account to see they took every dollar I had in my checking account ... my name is nowhere on the agreement for the car I dont even have a licence ..I called enterprise they say its not in their hands but my bank have to fix it .