Had a blast on the Key West tour, pickup was on time but the drive is long. Key West is paradise. Do not miss the little piece of heaven while in Miami. Snorkeling was the best part. we got free drinks on the way back.

Do you enjoy dirty buses, not going on excursions, getting stranded for 3 hours in the keys, and a tour guide that couldn’t care if you got left behind? If you do then gray line Miami is your place. DO NOT USE THEM, if you buy the city pass leave the key west excursion off your trip. Our trip with them was absolute hell and I implore anyone that considers using them to go somewhere else. These reviews are not exaggerations and our day trip to key west was possibly the worst part of an already terrible trip

Amazing experience!!!! We didnt catch any fish but the view was amazing and the boat ride itself was worth the money!!! The crew was friendly and accommodating to my seasick kiddos!!!

Our tour guide Marlene was very knowledgeable and helped us get to our daily activities in a timely manner, even though we were a large group. We had a blast went snorkeling and parasaling. Great job Marlene and Lucas! We will be bringing family and friends to our next trip to Miami and using gray line. Again thank you for all your help today!

If you like the smell of must and the feel of dirt you will LOVE this bus tour. Gross barely covers it.

I am very disappointed with the company. my whole family was waiting for someone from the company to pick us up for a tour and they never showed up. the manager (according to her she was the manager: Rafaela ???) was very rude. We hired a service and I service was not fulfilled. At no time did we receive an email about the change of address from the starting point. In short, the company lied and disappointed a whole family, besides making us miss a day in MIAMI. I do not advise anyone to use any service from this company. I suggest that the manager be dismissed since she was extremely rude and at no time demonstrated to give a solution. She ended the call by saying that she had no more time to waste with us. absurd!

We booked our vacation through Costco and this is the company that was supposed to pick our family up at the airport and take us to our resort. We were stranded for an hour and a half before hiring a taxi out of our own pocket after already paying for Gray Line.I called them when our driver was 20 minutes late. After being on hold for 10 minutes, we were told they couldnt reach our driver, and would get back to us. This is the following day and we still havent heard back from them. On top of that, the lady I spoke to on the phone made no apology whatsoever, and then told me our driver was only 20 minutes late. I would not at all recommend this company, and were already planning to hire a taxi to get back to the airport on Sunday as we cant trust Gray Line to do what we paid them for. Huge rio off and disappointed in Costco for using them.

We paid for a private transfer and they sent a shared van. Nobody in the van wore a mask and the driver took his off.

You can book a key west trip with double decker bus and its cheaper. Wish I knew beforehand. The breakfast stop is a waste of time. The food is not fast. coffee is good though. Tamara is a great tour guide. Key west had terrible weather today. be sure to follow their instructions and be back and ready to depart.

The bus stunk (smelled like old urine). The seats were broken. We stopped for breakfast at Evelyns on the way to Key West, there are not many options close and were given 30 minutes to get food. The kicker is we were the 4th bus to pull up and only had 30 minutes. Our tour guide had already her food preordered and was rushing us in line to get food (that I hadnt even had a chance to order yet) Key West was amazing.

The tour guide Tamara and the bus driver were so rude and so unprofessional. They forgot to make the last stop and drop us off at our hotel (as stated in the description that they would pick up AND drop off) then proceeded to complain and state that WE fell asleep and it was our fault that we “missed” our stop. We weren’t asleep! They never stopped at our hotel is what truthfully happened. Tamara and the bus driver kept speaking about us and how it was our fault and this and that while we were in the back hearing everything! No shame I felt embarrassed for them. The bus is also so outdated and dirty from the inside. You could see plaque around the windows edges from how they haven’t even been wiped down in months. The bathroom had no toilet paper and reaked of urine. When the “tour guide” spoke the speaker was broken and had a horrible sound along with her voice. There is also no break on the way back that isn’t mentioned in the description so if you must you WILL have to use their bathroom. There was no social distancing whatsoever either on the bus and it was filled. Overall expected a lot more for the price paid super dissatisfied DO NOT RECOMMEND at all. Thankful for the parasailing because that was fun and the people running it were awesome!

The price was cheap however,, Air conditioner was allegedly broken it was 55 degrees in the bus if not cooler. The bathroom key was missing so there was not a restroom. They stopped at a circle k with one bathroom with 45 people on the bus. Tour guide mumbled, he was difficult understand. Windows were dirty and difficult to see out of. They left the lights on in between dropping people off so you couldnt see anything out of the windows at night.

Great customer service.

They are cheepesr, but they are disorganized

Will not pick up phone calls, didnt even show up. Trust this and all the other one star reviews, go elsewhere.

With confirmation in hand and money out of our bank account, we arrived at the pickup location a half hour early. Pick up time on confirmation/ticket was 6:15 AM. 2 and a half hours later, no pickup, no call, and no way to get ahold of anyone. No one answers the customer service line, we left message after message. No answer from the chat with the booking company, Viatour, to Gray Line Tours, either. Now we are in a rental car headed to the Keys ourselves. Which, judging by the other reviews, seems to be the better choice. I just feel bad because my husband had booked this trip for my birthday and he was so upset. If we dont get a 100% refund, Ill be filing a fraud complaint with my bank and the Better Business Bureau.

Should have read the reviews before we booked, but we went through Costco and trusted it unfortunately.First - nobody showed up at the airport to pick us up, had to pay out of pocket for an Uber, and didn’t receive a refund from them for their no show either.Second - booked a day trip to key west through them/Costco and so many things were ridiculous with that. We were the first hotel pickup at 6am and they were early and called threatening to leave if we weren’t out there right away. Also, being the first pickup you’d think you’re the first drop off (only fair right?) but they will say you’re the last drop off so you’ll be on the bus longer than anyone else.Third - we had to change buses while we were still in the process of doing pickups early in the morning because the driver felt like the bus we were on was unsafe. They also let people on with high temperatures of 99 & 100 without even wearing masks during the height of COVID-19. They sold tours on the bus before we got to key west and said if we were doing snorkeling we would have time to do the train tour also. Their prices to book through them were MORE expensive than booking direct online too. Then, we discovered there was not time for the train tour as we only made it to the first stop and realized we had to be back at the bus by 5:30 or they threatened (again) to leave us there. There wasn’t any soap or water or anything in the stinky bathroom facility on the bus either.Last - the bus we had switched to broke down on the side of the highway late at night!! Nobody even told us anything or let us know what was going on while we just sat in the dark, hot, broken down Bus in the right lane on a busy highway bridge. Ridiculous! Finally asked abo calling a taxi and was told that another bus was coming to get us. No apology and NO REFUNDS either. Don’t waste your time or money. Key West was lovely, just find another way to get there!

WAS A EXCELLENT EXPERIENCIE, ALWAYS ON TIME AND REALLY GOOD SERVICES!!! I WOULD CHOSE THEM AGAIN!

This was just a horrendous experience. A group of relatives payed a 1 day cruise with this company, they woke up at 3 in the morning to go to the spot where they were supposed to get picked up, nobody ever showed up! When we called to complain an extremely rude, unprofessional, disorganized representative told us that she wouldn’t give them their money back. When we continued on explaining she wouldn’t let us speak and started saying that she was a good person with 2 kids which had nothing to do with the issue at hand and it was completely unprofessional. She also said she would call us back today at 9am which she never did. Would not recommend this place to anyone.Update: Spoke to them just now and they are not refunding the money.Do yourself a favor and don’t waste your time and money on this company.

Please do not ride this bus if you want to comfortably ride to Key West. I booked ticket for my parents, my daughter and myself for a snorkeling trip to Key West from Miami. Our hotel was last pickup point so when we get in the bus almost all seats were occupied and we wanted to sit together for a 4 hour ride so we were forced to sit in the last row. After bumpy and noisy three hours we decided that on our way back we will not sit on the last row. Then there goes the tour guide telling everyone that the seats are fixed now and we have to sit on the last row. How is that fair? Either you assign seat nos or have first come first serve both ways? We had booked our tickets several days back, why not assign seats? After 500+ $ I atleast expect comfortable seats. Assign seat nos or ask groups to sit together so everyone can be together as group rather than each individual from a single group occupying all window seats. The tour guide did not know much and did not have anything unique to share. On way back when getting in bus she looked at me and said last seat and that was the last straw. I was not going to sit anywhere else since I did not intend to make a scene but her forcefully putting me and my 60+ year old parents in last row was what irked me. Please use another bus service if you want to enjoy the beautiful scenic drive and be comfortable in 4 hour bus ride. I never write reviews especially bad ones but this one I had to. People deserve to know.

I have had a horrendous experience.Everything was confirmed. On the day I waited for over an hour for my pick up which never arrived.I called several times, each time leaving voice messages. I emailed too. 24hours later I still have not heard anything back from them. I bought through Expedia who were amazing at me getting my money back, without them I would have had a significant loss

Not sure 🤔 about the other Tours this Company offers, but the Miami City Tour was a good experience. Took my Sons and we learned a lot about the City of Miami. We usually do these types of Tours to get more familiar with the City 🌃 in case want to do additional Site Seeing. In addition, the Tour Bus 🚌 was on time at 9 a.m., mind you this is downtown Miami and traffic sucks getting to the Bayside Market Place - Visitor Center on 401 Biscayne Blvd. Therefore, no reason to complain!

Enjoyed the Everglades tour. Lots of wild alligators and alligators & crocodiles in their shows. If they tell you they want to pick you up from the Bayside Marketplace (401 Biscayne Blvd), dont do it. You have to pay for parking. They stop at the Dolphin Mall and there is free parking there & no hassle of driving in downtown Miami traffic

Need to improve customer care!We reserved an Everglades tour with this company mainly as they offer a pick up service at the hotel. We had a first tray on a Sunday morning in April but then discovered that it was not possible to reach the hotel due to a local event (I guess programmed well in advance!). Then we postponed the tour to the next tuesday afternoon, and again they came up saying the the pick up place was another one, without saying anything,Eventually, we had to cancel the tour, after loosing two days out of our vacation!

Ohhh boy, where do I begin (keep in mind, Gray Lines is a 3rd party broker and not the owner of the tour bus)? We took a bus trip from Fort Lauderdale to Key West on a Tuesday. Our group was met by a van driver who told us he would take us to a hotel in Miami where we would board the actual tour bus and proceed on to our destination (not what we were expecting, but sounded okay as we were never given an actual itinerary to go off of). Once we got there, we were told the bus would pick us up at 7:15 sharp and that we could wait in the lobby. At 7:30, we were worried that the bus may have forgotten about us and after making multiple phone calls, they finally returned our call, at which time we learned we HAD BEEN FORGOTTEN ABOUT! Luckily, our van driver was not far away and had heard what was going on and was nice enough to return within 10-15 minutes to take us to our bus that was now picking up passengers at another location. Just before arriving at our bus, we blew a radiator hose, but fortunately we were able to limp it the rest of the way to catch our bus. The trip from Miami to Key West and back wasnt bad, thanks to our tour guide who was knowledgeable and had a great attitude (he was not a Gray Lines employee). The bus was a comfortable ride however, the AC was mediocre at best making for a very warm trip. Also, Grey Lines did not make any arrangements to get us back to Fort Lauderdale from Miami, but the bus driver was willing to go out of his way to get us back there, which he didnt have to do. I will say, our boat tour got canceled due to wind and they did refund our money within a few days. Based off our initial experience, would not reccomend using Gray Lines and would consider finding a different bus company to go with, as these guys seem to be less than reliable

Fraudulent 3rd party. They falsely advertised an Everglades tour on Expedia with non existent pick up locations (I requested Sunny Isles), that I printscreened when booking, and were also clearly specified on my confirmation email. The only pick up option was a 45min to one hour drive from wherr Im staying. When I tried to cancel, they reluctantly allowed me to do so, but I had to double cancel through Expedia as well. Without doing so I would have lost both the tour and all the money Id paid.

Very nice. I got my information wrong and had to reschedule for next day. They were very understanding. Super nice. Got me rescheduled next day no charge.

Awful company. Had a Everglades tour booked for pick up at 10:15. Was waiting since 10:00 AM at the pickup that we confirmed was correct the night before and the bus never showed up. We thought it was just late, but at 10:45 began to think something was wrong. Tried calling their number and they do not answer calls. Called at least 20 times to finally get someone on the phone who tried to deny that we didnt get picked up..on top of that, they refused to refund our Everglades trip that they NEVER PICKED US UP FOR. Awful experience, would not recommend this company to anyone.

Promo-codes do not work and this company is very unorganized. I already selected where I wanted to be picked up when I book my ticket (the main departure) but they kept emailing me to say my ticket is not confirmed until I contact them.

Booked travel from MIA to the Palms Palms at Collins Ave and return. Both times the driver left without calling or letting us know. I called their service only to find out later that the driver was there but we never knew. When it happens 2 times, you have to believe other reviewers.. not a trust worthy service.

Paid for a Ft Lauderdale pick-up for a tour of Key-West which was actually in Dania Beach for on the ride home to be left in Aventura as they felt our drop-off was out of their way! Then they didnt reply to ANY of my emails explaining how leaving 2 women in the middle of nowhere because they didnt want to make the extra 10-15 min drive was unacceptable and not even apology. I paid extra to be dropped off closer to home and still had to uber from the non-designated drop off.

I attended the country music at Grande Ole Opry on 4/9/19 ordering it on the phone. The bus came within the frame time to pick me up at the hotel-designated location. Upon arrival at the event location, the driver told us to wait for driver Brian under the gazebo. There were two and I was waiting under one of them. Then when I realized that other boarding persons were not present, I asked an employee who directed me to the second one. There I consulted the security guy who wrongly told me to go somewhere else to meet the bus. There it was for another company and the driver of that company told me to go backwards and find the bus. At last I found it but I was annoyed to have to go through that ordeal to be able to go back home. I was scared I would have to spend my night at the event location. The driver who dropped us should know that 2 gazebos exist outside the theater and not only one. Miscommunication is not productive.

Wish I could give them a zero. Gray Line Tours was suppose to pick us up from our Hotel and drop us off at the airport. I called a head to schedule. The driver NEVER CAME. They also did not pick up their phone. I had to ask the Hotel Front desk for help and they called a managers direct line. They said they could not pick us up and said to take a Uber, also, to get a refund through Costco. So I call Costco to get a refund. Costco calls Gray Line Tours and lies to them saying WE were late for the pick up and the driver just left but the driver NEVER ARRIVED! All the Hotels are starting to stop using them as a service so you should too. Be very careful.

I frequently visit Miami and always travel by shuttle services.I had a 10.50 am pick up at the scheduled Chevron gas station next door to the Fairfield Inn & Suites, because the road to the hotel was under construction. The company had me waiting in the scorching sun for more than 40 minutes. I saw 2 Gray line shuttles passing me by without even slowing down. When the hotel phoned the company, their excuse was that the first shuttle was full and couldnt stop. Which was obviously not true because I saw the shuttle pull into the driveway of the Marriott/Courtyard next door. And the second shuttle didnt stop because the driver didnt see anyone standing at the gas station. How could he? He didnt even slow down at the gas station. I have never had such an experience with any shuttle services in Miami before. GRAY LINE MIAMI is the worst shuttle service ever!

Hi, booked a day trip to Keywest from Miami on 19 June 2019 with my family. The aircon on the bus is not working on the return journey and all the passengers are stuffy and sweating. Spoke to tour guide Marilyn and customer service who were of no help. Essentially this is just a company which provides transport to and fro from Keywest to Miami. You have to purchase all other tours separately.Will not recommend this at all.

This is one of the most backwards operated transportation companies I have ever dealt with. Drivers lack common sense. Customer service representatives are not only clueless but also apathetic. Online reservations displayed incorrect information. It is an overall disappointing experience dealing with these people. I created an online reservation for a pickup at a hotel to the Dolphin Mall for 11:30 AM. After waiting for 1/2 an hour we called the company only to find out their actual pickup times are not the same as their online options. Customer service could not careless. I did not have time to wait until their next pickup time, 2 hours later. Who operates a company like this?

I had an AMAZING experience in Key West and in Miami Everglades! Everyone at Miami Gray Lines Miami was super helpful and very nice. Will do a tour again soon!!!!

It was just OK. I booked a day trip to Key West w/ a snorkling tour in Groupon. Came to find out in the bus that if you buy it separately it is cheaper...so already from the get go they cheat customers. I never received pick up location and time...so i called and a rude customer service rep told me to be ready 6.50 am. Bus came 7.15 am. The ride to Key West takes over 4 hrs... the bus bathroom didnt have paper or running water or hand sanitizer. The tour guide, Marlene, was nice...althought she was talking about some passengers with the driver. The ride back home took forever..almost 6 hours... it was too much...2 hrs going around dropping people off.Key West was nice...snorkling tour also just OK.

The bus never showed up and they didnt pick up the phone for an hour. They then denied that the bus didnt show up

This place is the worst!!! They told us to meet them at 6 a.m. I was downstairs on time and no bus so I went upstairs to try and call someone. The bus driver came at 6:35 called to the room and left emidiately, I called her and she was very nasty to me and told me to meet her on the street then she was late and we were standing in the street at 7 am waiting. Then the bus air condition broke and it was literally a oven on wheels. Worst ever!!!

Having read bad reviews for this company, we thought wed take the chance and book their shuttle bus for a round trip from Bayside Marketplace go Dolphin Mall since it was the cheapest price we could find. The driver who picked us up was friendly and helpful but the same cant be said for the second driver. We were told to that the return journey pick-up time was 7.30pm so we waited at the designated waiting area at 7.15pm. We waited for 30 minutes and the shuttle bus still didnt show so we tried to contact Gray Lines office numerous times but it went straight voicemail, advising that the office was closed, despite their website and Google stating that their office wasnt to close until 8pm. Eventually the driver turned up at 7.58pm but he was rude and didnt even acknowledge or apologise for being late.

Horrible service unless you have nothing else to do.The driver picks up extra fares for cash and drops off like an uber.Took over 2.5 hrs for a 1 hour drive.When we got to gator park we had no time for leisure or eating, just enough time to use the restroom and get a bottle of water.Shame on gator park!Finally got mad on the way back and made him pull over and took an uber.When they advertise 5 hr excursion, know 4 of it is driving.Very disappointing because the transportation consumed so much time. I suggest uber, otherwise there wont be much time left for other attractions in the same day. We were of the first ones picked up at 9am and the last ones dropped off nearing 2:30pm. The tour was roughly an hour so the bus option was very disappointing.

Dont bother with these idiots. Complete and utter fraud. They will lie, cheat and steal! They left us stranded at the hotel. We never even saw them. Lol.

Very convenient

DO NOT USE GRAY LINE. The worst tour ride I have ever used. We were told the bus ride would take around 45 minutes, and it actually took 2.5 hours. Will never be using gray line again and will be telling everyone I know to not do business with them. Horrible experience.

Bad bad bad. Save your self. This company doesn’t really exist. They are resellers which is quite obvious. Service horrible.

First of all, I applaud our Key West tour guide, Lily (Amarillis), who not only went to heroic ends (like picking us up at our hotel when we had forgotten to confirm our reservation, and keeping everyone calm when our bus died), and our driver, who kept us safe in some difficult moments.Our bus died an hour into our tour, to be exact, at The Intercontinental Hotel pick up spot around 7:30am. This meant we didnt have the 6 hour transportation time intermission at Key Largo for breakfast, which I was really excited about doing, and instead, waited for a replacement bus,then stopped at a little mall, fast food cofee and breakfast sandwich area. It was okay. I would have rather waited until 9:30am, and would have preferred a rest room area that wasnt panic-inducing to find, and then further panic-inducing finding my way back to the group. No one there to direct and help at the mall, and I am sure Lily was busy getting us back on track and arranging stuff.That said, the bus ride was fine, mostly comfortable, but very long. When we arrived, Lily made sure everyone had the extra touring they wanted--parasailing, scuba diving, boat tours, city tours. We selected Hop on, Hop Off, $35 pp, at Lilys strong recommendation--saying the hot, humid Key West climate wouldnt be good for walking in late November.It was 85 degrees; the humidity wasnt terrible; we could have easily walked the small town area where all of the main attractions were. But the $70 tour, with our HOHO guide, Heather, was fun, and we spent a 90 minute ride getting a grasp of the whole island. Nice. We wont need to do that again. And, the $70 included a $10 pp admission to the Hemingway Rum Distillery, which, I have to say, was the highlight of our tour. Woody was a great tour guide. We loved seeing how rum was made, tasting it, and getting a history and insight in Ernest Hemingways life and adventures.We had a seafood appetizer platter when we arrived at 9:30ish, and then had gelato for a snack--very good, and sushi and fish for dinner across from gelato.The ride back was very, very long. We were supposed to be back around 9:00pm but arrived back at our hotel at 10:30.I guess the worst part, and the reason for 3 stars and not 4, was the bathroom on the bus. My husband happens to have expertise in bus, train, and plane bathrooms--having been in vacuum sewage engineering for almost a decade--and he said the recirc wasnt working, whatever that means. I think, It doesnt flush would have been clearer. lol. Anyway, 12 hours on buses without facilities in good condition is not a fun time. Plus someone dropped the TP and it was soaked--so.... Lily, our driver, Heather, and Woody made the time at Key West memorable.But, Key West is not really about being West, as we think--it is actually a translation of Spanish meaning Isle of Bones. Well-named, because it seems a skeleton on its former glory, mostly a tourist trap with some fun things to do. We didnt parasail or scuba--so those folks might have had a more memorable time. For about $75pp it was a safe, sensible way to do the tour. A car would take half the time, stop where you want, but have a giant parking problem on the little isle. Maybe ride sharing an Uber could work?? It is 155 miles from Miami, so my guess is that 4 people could ride-share for about double the bus fare, but way more efficiently and stop where you wish. Obviously, self-driving is most convenient. Parking is about $25-$30 per day, but they say hard to get. And you would want to park and leave it, not use it to go and stop around town.

I have never been to miami before and i never expected to have so much fun and meet so many incredible people. we took an entire tour of the city of miami and then went on the biscayne boat tour.... highly recommend it! all my questions were answered before the tour as well.

Booked through the hotel concierge. Took our money but then never bothered to show up at the pick up point. Wasted more than half a day in Miami just trying to get a refund. Total lack of customer service, nobody available with any authority to process a refund, etc. This company should be investigated for fraud.

Received confirmation via email so didnt think I had to do anything else. Been in Miami by the bayside flags since 645, no bus.I call and finally got through, I was then lied to. I was told the bus left at 730, then I was told I didnt provide all the info needed to confirm the reservation, then finally Nadia Franco said that there wasnt a bus scheduled today for Key West. Totally ruined my birthday plans, I will never use this company again!

Booked a trip to the Everglades departing from a hotel resort in North Beach, Miami.At first, we couldnt find the right entrance of the hotel where the meeting point was, I thought they had my phone number but they actually never had it and NEVER called me to find me after the departure time. I had to struggle through the Gray Line hotline, which did not help because no one EVER picked up the phone. Although, when my travel agent called, they replied after two ringtones... You can see where their priorities are.The second time we went on the bus at the right entrance, the driver was not even speaking english or a very little. I guess his spanish was very approximate as well. We left at 09:20 am and had to stop at every other hotels on the list to pick up all the customers. Besides, the driver had a really unconventional way of driving : he was going all the way up and down on the avenues, turned and went back on the same avenues but a bit farther and then did the same thing again. This happened for each stop, we therefore lost at least 45 min/1h instead of going straight from A point to B point to get everyone and then leave for the Everglades.Finally, the driver was very unprofessional and didnt warn us with his micro for the stops, the schedule and the leaving times, anytime. We had to ASK after him so wed know when to come back to the bus. In conclusion, a very low customer service and an unprofessional staff. Take another bus line if you can.

We booked thru costco travel and this was our private transfer from and to the airport. For going back, we called to confirm pick up 48hours prior to the flight and here we are waiting and no one shows up or calls us. We kept calling on our phone and couldnt even get a hold of anyone, keep leaving a voice mail amd no one calls back so we had to ask our hotel to help.The hotel told us that we will have to call uber or lyft then request refund thru costco.They also said they are switching the transfer company since this has been issues with many.I really dont write any google review but this is ridiculous that I had to tell ya not to mess up with them. Sigh..

Took the tour to the Everglades and Alligator park. The tour was so rushed had we not of been first in the queue to hold the Alligator we would of missed the return!! Tour guide was shouting at us from the bus and pumping the horn to get back in ( there were six guests including us in total!) VERY rude and extremely disappointing - no time to use the bathroom or go to the shop - considering the price I would not recommend - find another tour that allows more time!!

Just as another reviewer mentioned. No double decker bus and confusion about reservations. Very unprofessional service. I dont believe they have a double decker bus. When I asked the driver he said what. Then called the office and they told him to tell us the double decker bus was broke. Lie. Book with Miami tour company if you want a double decker bus and professional service. Gray line tours had the driver giving the tour and driving. He did the best he could but it would have been better to have a guide and driver. Driver gave facts and was polite but not very entertaining. A very disappointing tour. Would like to do a tour of the Everglades but will not use Gray line tours again.

Havent even started the tour and already I am very disappointed. When I arrived at bayside for the tour there was no sign or office to welcome you, check in, and make sure youre in the right place. I had to call 3 times to get help finding the bus. Walking around bayside at 8 am when the location is cosed and deserted was extremely irritating with 3 children. It would have been nice for the company to have at least a sign. To add more disappointment they showed up with a different bus not the open double decker we were excited about. Not worth the cheaper discount I received from groupon.1 hour later.....my kids and I are on the bus and after an hour of driving around with no information from the driver we are all desperately ready to leave and go on big bus tours instead. The driver hasnt even told us where we are going or where we are currently. Hes has been completely silent this whole hour and if this is the tour it is really boring and not even worth paying money.

Little late, but great none the less

Paid Online for Private transfer form The AirPort to my hotel in mismiş BEACH No body picked us up I caller to let them Know that I was out of the customs area they Nevler returned back I complained the next day they ignored they are dishonest robbers

Best customer service.

Cancelled the tour and didnt bother to tell us about it.

Spectacular

Here is the worst.I do not reply to emails. (Sent a few days ago.)do not take a call. (I called several times the day before.)I can not get in touch.Since I could not help it, I was waiting at the hotel at the scheduled time for explaining the Web but it did not come. I wasted a lot of effort and time.Lowest. do not ignore!The agency gave me a refund.The precious time was ruined.I wish I had a look at the google map rating first.

Excellent experience. Super professionals. I would choose them again!

Spectacular! Thanks for everything! I would always come back !!! ❤

Incredibly bad organization! Been trying to get in touch for two days to book the Key West tour, but got zero response!

They left us shot in dolphin mall having to take an Uber to return. Regrettable.

Everything excellent. Thank you!!

The Key West Tour is a tourist trap for making a huge amount of money on your own by car. The bus has no air conditioning, it is hot and the break is too short for lunch.

Dear tourists ..... flee !!reserve for a $ 25 return trip to the dolphin mall. The driver arrived late for the appointment but never mind! He never came to pick me up at the meeting point. However, I contacted the booking service in the afternoon to confirm the time and place of the appointment. I presented myself at the meeting point 20 minutes before the time. Being early, I waited quietly except that the driver never arrived and of course the booking office was already closed. Forced to order an Uber to get back to Miami Beach. After several calls and emails sent, I am still waiting for a return email from them. A truly horrible experience! But above all, the most painstaking customer service. It is a shame to treat people this way. Take the example of your competitor sawgrass mills shuttle where the drivers arrive even before the pick-up time, the shuttle is very comfortable and above all they come to pick you up at the fixed location !!!Dont throw your money out the window by booking with these thieves !!!I booked a dolphin mall shuttle On December 1st and I asked to pick me up at 0735pm at Miami south beach. At 0720pm I was at the departure shuttle meeting for waiting for my pick up scheduled at 0745pm. Any drivers came to pick me up so I contacted you but your office was closed. I left you message to inform us that I was still awaiting for the driver. At 0820 still nobody came so I had to order a Uber to come back home. I m so disappointed about this trouble and I can’t understand why nobody emailed or contacted me. I booked a shuttle to avoid taxi charges and I had to pay a Uber.

Dont book Gray Line Shuttle to a Outlet !!!!! -.-Gray Line hasnt disappointed us yet. The complete range of hop-on hop-off buses is great and the staff are friendly and provide interesting information about the respective sights in an entertaining way.Only here in Miami does this not work at all !!!Todays destination was the Dolphins Outlet Center. We bought our tickets directly from the Gray Line website and it worked really well. This morning the bus that was supposed to pick us up was half an hour late, which can happen.BUT we were not told that you have to plan four hours for the return trip.After a short tour of Miami (approx. 2 hours) we reached the outlet. Our purchase was planned and shouldnt take too long. At 2:30 p.m. we wanted to go back to our hotel. Two buses were already ready! The first bus driver told us this was not his route. When we asked the second, he only pointed to the first bus leaving. Since we are on vacation, we thought ok, take it easy and ate an ice cream. The next bus came at 3:45 p.m. This gentleman told us that the next bus for this region would come shortly before 6 p.m.We then took a taxi ($ 60) because our vacation time was a bit too good for us.So far there has been no reaction from the operator, lets wait and see .... -.-

Good service and friendly staff.The tours are worthwhile for tourists of all ages and are not overpriced.

They are unpresentable.They work through other agencies like ceetiz and if something happens they are not responsible for anything. They dont pick up the phone, they dont answer mail.I have paid a trip to Bahamas that canceled it due to bad weather and does not return my money. Do not hire them. It is the worst company in this sector and by far

Excellent!

Great, I can only recommend the Go Miami Card

Excellent museum with incredible views and services

Spectacular place

Excellent!!!!! recommended