I was very pleased with the overall experience with Autostar. They were responsive, kept me up to date with a reasonable price. At pick up they arrived about an hour earlier than expected, but called when getting close. They loaded quickly after an inspection of the cars condition an was on the way. Trip was from Seattle area to Phoenix area and estimated delivery Washington 5-6 days door to door. They actually arrived in 4 days and called to assure early delivery was OK. Car arrived without issues and would use again.
Great customer service.I was helped by Rodrigo, customer service representative and everything was clear and fair since the beginning. The driver was very responsible and delivered my car in perfect conditions. He was all the time in contact with me.It was my first time using this company and the surpassed my expectations.Great job and fair prices.
AutoStar Transport has been a company to help our moving transition at ease. Very pleased to say they did an Amazing job on fulfilling their duty. Rodrigo to booking the appointment & Vitali to driving our car. Thank you so much for keeping me up to date on everything! Very affordable & an easy process.
My personal experience with AutoStar Transport Express was outstanding. I know the transport industry as a whole has somewhat of a black eye. In our case, the transaction was smooth and effortless. We were assisted by Sean McBride, who was outstanding in every aspect of our interactions. I would not hesitate to recommend AutoStar Transport Express to a friend looking for the same service.
This was my first time using an auto transport company, and I am so happy I chose AutoStar! They worked with me and provided the best deal and They transported my car efficiently, safely, and as promised. Thanks Auto Star for connecting me with such an awesome driver and company to transport my cars! I would recommend your company to my friends and family without hesitation! Thank again
I recently moved with a friend, and had to ship my car from Connecticut to Texas. Moving was a stressful process, and I had called a few different car shipping companies to get quotes and feel out the process. Many quotes that I received from people were either more expensive, or they did not provide very smooth customer service. I came across Rodrigo, and from start to finish he was incredibly helpful. He found me a reasonable quote within my time frame, and everything worked out perfectly! I also had my friend go through AutoStar Transport who also worked with Rodrigo, and he had a similar experience. Both of our cars arrived unharmed and even the drivers were friendly and helpful.The ONLY thing I would add is that my car was picked up slightly earlier than projected, so if you end up shipping your car, just make sure youre ready to go. The drivers clearly come from far distances, and therefore can only give you an estimated time of arrival.
It seems like decades since I had such great, caring customer service. Carlos at AutoStar was as kind and understanding as can be. He took my needs personally and made sure I was comfortable with every detail in shipping the car. Its like he took my hand and led me every step of the way. I had never shipped a car, so he made sure I knew exactly what to do and what to expect. He went above and beyond, The truckers he got to actually transport my car were courteous, sweet as can be, and took excellent car of the care. They were very timely in delivery of the car. I am very happy indeed to give them a five star rating! It was worth every penny.
Carlos, helped me every step of the way moving my car from California to Virginia. I was updated about every process when it happened. I got my car back in the same condition it was received. I highly recommend this company! The customer service was so great I referred my husband and will continue to refer customers in the future.
I absolutely loved working with this company to ship my vehicle, and I will definitely use them again for Any future transport needs. Diego was the representative that I worked with. He was professional, answered all of my questions in a timely manner and made the process quick and effortless! My car was picked up on Monday around 2 PM, and was delivered Tuesday around 1:30 PM. Only one day! No scratches or damage to my car were found. Nice company!
Great company all around. They were very professional, patience and understanding. Communication skill were great all around even after business hours to make sure the car was in good hands and to communicate when the car was dispatched, in route and delivered. It was a very fast and safe transport with a great price. I would recommend and use them again. Thanks again
The communications from the entire team were very quick and clear. They also delivered on what they said. The driver met or beat the deadlines and made the process as easy as it could be for me. Ill be using AutoStart to transport my vehicle back when the restoration is complete.
Very professional from start to finish. Got a competitive price from Yasmin, and the contract was sent right say. The car was picked up within a day or two. It arrived very quickly from California in only 3 or 4 days. The driver, Roman couldnt have been nicer. He was very careful and helpful unloading it. I will definitely use them again.
It was a pleasure working the scheduler and truck driver. Scheduling was fast and easy. The truck driver was so meticulous and respectful. Definitely recommend AutoStar and will use them again.
This was our first time using an auto transport company, and we would not hesitate to use AutoStar again in the future. We had two cars shipped from California to Indiana, and both were transported efficiently, safely, and as promised. The gentleman that picked up and delivered our car, his name was Peace, was a true professional and really knew what he was doing! Thanks Auto Star for connecting us with such an awesome driver and company to transport our cars!Ed and Liz
Demitri is VERY PROFESSIONAL, FAST TRANSPORT, IT WAS 1 DAY EARLY! The car I purchased was in EXCELLENT CONDITION when I received it! Autostar is VERY AFFORDABLE & I would highly recommend them!!! I AM VERY PLEASED WITH THEIR SERVICE & WILL USE THEM AGAIN IF NEEDED IN THE FUTURE!
I used AutoStar Transport just three weeks ago. Sofia is very helpful. She help me contact the carrier even before I put the order and make sure the auto carrier has the availability on my moving day (one day before my moving day) so I dont have to worry about the late pickup. I strongly recommend AutoStar Transport. I had a very bad experience with American Auto Shipping (Agent Mike). I put the same order two weeks ago with them. They never bother to contact me after I paid the down payment to them. They wait the auto carriers to take the order from them then they will contact you. They dont care about your moving day. Since they take more down payment from the total price, the auto carrier will get less. After two weeks, there were still no auto carriers contact them for picking up my car. Also after the down payment, it is really difficult to contact them through phone. They transferred me several times to speak with somebody. On the day before my moving day, I contact AutoStar, Sofia help me find the carrier Razvan and he picked up my car on my moving day and delivered my car as promised date. The whole experience was very smooth and pleasant. I am glad that I finally find the right auto moving company. I will use them again if I ever have long distant auto transportation.
Very good value. Zero issues. Quote was correct and delivery was on time and communicated the entire transport.
The rating system is flawed as the top raring only allows Good Quality when in actuality the AutoStar Transport Express services provided were Exceptional. Autostars commitment from start to finish was extremely stream lined and punctual. The carrier who picked up our Audi A6 was courteous and professional, taking great care with the automobile. The carrier also alerted us as to the vehicles transit progress. Delivery of the vehicle was exactly as quoted with the carriers attention to detail. My overall rating for AutoStar Transport Express is nothing less than Exceptional.
The experience was very smooth. I had transported my two vehicles from Illinois to South Carolina. The driver was updating me periodically on where he was. He even customized my date of delivery and the address after the vehicles left the pick-up location. Highly recommended.
I had my car shipped from Nebraska to California and the service I received was great. From the moment I made the call to get a quote to when I received my car; I got great customer service. My car arrived on the day it was supposed to and a little earlier than I had been told which was awesome. The driver communicated well with me and the whole process was pretty easy. My car arrived exactly how I had left it so I am very happy with my overall experience with Autostar Transport Express.
I used AutoStar to ship my car from Hawaii to Alabama and the process was way more smooth and easy than the previous company I used to go the opposite way. Carlos was quick and clear when communicating with me. He even got me a quote $1000 cheaper than most other companies I talked to.My car showed up earlier than expected actually and they brought it directly to me.
Great company. I had a wonderful experience. Dealt with Mr. Sean, and he made sure all my queries are dealt with with high professionalism. The pick-up drivers were also so good and prompt to their promises. Shipped my car from Albany NY to Huston TX. Within 3 days i got my car Highly recommend this company.
They were very easy to work with. Price was great, communication easy and car showed up fast and in perfect shape.
AutoStar is an excellent company. They transported my niece’s car from Florida to California. They picked up promptly and delivered earlier than expected. They were professional from beginning to end. I highly recommend them and would use them again.
Moved my car from NJ to AZ. I told them what date I needed it there by and they told me exactly when theyd pick it up and promised to have it there on time. They actually even got there a day early! Communication with driver was excellent. He was so helpful and accommodating. There arent too many service companies keeping their promises out there these days, but you can believe these guys. Thanks again for the smooth transaction.
Autostar Transport Express was a great service. They gave me a good price for shipping my Audi from California to North Carolina. They were highly communicative by text, email, and phone and were able to arrange a truck with an outstanding driver, Uber Logistics from Arizona. My car arrived when promised in good condition, very well cared for. They provided outstanding customer service. I would definitely use them again and recommend them.
We needed to move my daughters car from California to Texas. Got quotes from two different companies but neither came through. Finally contacted Auto star and voila! A decent quote and wonderful, professional service. Alan (representative) and AK (driver), both very professional, and delivered on time. They even accommodated our unusual pick up and delivery locations- the truck size exceeded our local road capacity. AK made it work. Bravo! These guys are excellent.
I Highly recommend AutoStar transport! They came on schedule and were very accomodating. The trip was from California to Texas and they came within 10 days of pickup. Outstanding job no physical damage and nothing was stolen, very professional.
The whole experience was a great experience. We won a car at auction 2 states away, and it was our first time transporting a vehicle. From the moment I spoke with an AutoStar Transport rep I knew we were in the competent hands. The rep was customer service oriented, the quote was very reasonable, and we scheduled the pickup. Communication was 5 star. I received an email when the driver was confirmed, along with a scheduled delivery date. The driver kept us updated regarding drop off time. Our vehicle came just as we expected, with no damage during transport. Would recommend without a doubt, and we would call them first should we EVER need a car transported again in the future.
Ed was very detailed with our quote for shipping 3 vehicles from California to Michigan. We only had 3 weeks to moving day and AutoStar was great. They kept in constant contact through email and then called a few days before the pick up window to inform us of the local carrier. We were set up us with a responsible and fast carrier. The whole experience was great! I would highly recommend them.
What an easy experience. Needed a vehicle transported from Missouri to Indiana. Sean was customer-focused the entire process. Kept in constant contact. The driver, Alex, was very responsive from vehicle pickup to delivery. If I ever have to transport a vehicle, I will call them.
I can not state how great this company was. They contacted me throughout the process. Driver called and texted before arrival and gave me exact eta. Car was prepped and loaded onto covered trailer and was delivered next day as promised. We moved from Charlotte to Chicago. The driver delivered car and was polite to my family who received the vehicle. Best part of the whole moving process. Will absolutely use again.
I went through this company to ship my car from one state to another they gave me a specific date and time for when it will be picked up and the initial date did not happen so they rescheduled for another one which also didnt happenat that time my friend was stuck at home waiting for them to show up so i called the driver and his assistant and both did not respond then i called the company again and i was told that my friend can go get things done and doesnt need to wait because they will call him and give him a time frame AGAIN that never happened and when the driver finally made it he was not able to load the car due to how low it was and ended up leaving when i called the company to cancel with them especially that it has been 6 days since i booked the company for,they sent me an email saying i am not eligible for a refund because it hasnt been 5 days now my car hasnt moved an inch Im down 195 dollars and lost over a week of timeI have never left a bad review to anyone before but this one is definitely a mustTerrible customer service, communication and service overall
I had Max as my rep. Great guy. from start to finish the service was great. i would recommend them highly and i will use them again for any of my needs with transport.
I rarely leave reviews but my experience with this company was top notch, from start to finish. They were always quick to respond and always answered my questions. My phone contact, Juan, and the driver, David, were absolutely AMAZING, informative and always helpful and VERY VERY patient. They walk me through every step of the transport process and there were no hidden fees or charges. David kept us informed everyday on were he was on the actual transport and he told me about the damage that was on the car that the dealership didn’t/wouldn’t tell me about so I knew exactly what to expect when the car was delivered. I would ABSOLUTELY recommend this company to anyone looking for a reputable car transporter.
This was the first time that I used Auto Star Transport, I was very please with the company . they really explained all the details of what the company does, They kept me in the loop from the time I sign the contract right up to the driver picked up my vehicle. The driver called me 30 minuets before arriving to my home and was very professional. I was well pleased and will use them again and also tell other people about the company. They was also cheaper than the other transport companys that i contacted.
Never used service like this and we were pretty nervous about it - our car is good for us but not fancy or expensive, we just couldnt drive it across country ourselves. Our agent, Diego, was excellent and got us taken care of. They stayed in contact throughout the whole situation. The carrier they found for us let us know updates in timely manner. I would use again.
AutoStar transported a mid-roof ford transit from PA to WI for us with no problems at all. Alan was great about helping coordinate the transport and the driver was professional and pleasant. Would use this company again a heartbeat!
I would definitely recommend AutoStar transport for vehicle moving. They were quick with giving me a fair quote and were able to pick up and ship my SUV safely from AZ to TX in less than two days. Definitely had a great experience with them.
AutoStar did a great job for my vehicle transportation from the east coast to the west coast. They were able to fit me in the slot at short notice and both the pick up and the delivery were all very smooth. Photos were take before and after delivery and emailed to you. Upon delivery, I did my final inspection and I was very satisfied about it. I would definitely recommend AutoStar.
Yasmin recommended a great company. Roy from S&N delivered my VW E-golf from San Jose, CA to Albuquerque, NM in just 2 days. He was very professional, great communication, and let me know what was going on, and where to meet him to get the car unloaded. My neighborhood has very narrow streets, and so I suggested we unload somewhere else, and Roy suggested a perfect location just a few blocks from my house. The car arrived in perfect condition, and I could not be happier. Their price was great, and Yasmin could not have been any more pleasant and helpful to work with. Thanks Yasmin and Autostar Transport!
Transport from WI to TX.I thought I had chose a good company to transport my vehicle and I was wrong! Diego was helpful until the transport started, after that things definitely went downhill. The company states that they guide you through the process, not true. I was never explained to that my car wouldnt be brought directly to the address given but to a nearby spot. Never once was this explained by anyone not even the driver, who I spoke with numerous times. I asked why this wasnt explained that I would have to pick my car up at a spot CHOSEN by the driver and not the given address? Diego stated to me that it should be common sense to know that their trucks cant come down my street! How would I know this if I have never done this before and I dont know about these trucks. One thing that WAS expressed was the increase in cost AFTER I agreed and signed for the quote given! Definitely would not recommend this company to anyone especially if you are a female with minimal knowledge in this area.And I still have not received the $100 gift cards that were promised to me! And even if the contract states what I missed, the recording states that every customer is walked through the process. It would have been nice to be walked through it then!
Excellent customer service! I would recommend this company to anyone. The truck driver was kind and punctual.
I was under contract a month before the scheduled move of my daughters car from Wyoming to Florida. They did not start looking for a driver until the first day of the five day window. They were not able to find a driver. I was having to constantly call for updates and my representative seemed to be avoiding me. Got down to the last day of the window and my daughter ended up flying back to Florida and leaving her car in Wyoming. I did get my $200 deposit back, but the stress and hassle that I had to deal with was intense. I then contacted Bluestar Auto Movers who got the move done a few days later without any problems. Sure it was a bit more expensive, but definitely worth the extra money.
My family relocated to another state and our moving company recommended AutoStar Transport Express to move our vehicles. The process was simple, the customer service excellent and the driver arrived sooner as opposed to later saving us money on a rental vehicle. If you need to move your vehicle reach out to Yasmin and the team at AutoStar...they will take care of you!
The process with AutoStar transport was simple and smooth. It was my first time shopping a vehicle and I was very pleased with how well it went. My vehicle arrived even a few days earlier than expected arrival date, which worked out even better for me. Highly recommend them.
I used AutoStar Transport to transport my car from KS to CO. Edwin was prompt to call me and was always available if I had any questions. His communication was great through the entire process and also very personable. Would definitely recommend - 10 out of 10!
Moved a car from PA to WA. Scheduling was easy. Car was moved on time. The scheduler and driver were easy to contact. Driver worked with us to set convenient pickup an delivery time. I would use AutoStar again without reservation.
The process was very smooth our transport coordinator, kept us informed throughout the process. I was surprise that my car arrived even faster than we expected.honest price was reasonable.
Excellent commitment and very competitive price!I would like to use this transporter for my next vehicle!
Quick and easy to use service. The website was clear and the car transport company they shipped me to was timely and professional. This was also the best quote I could get to ship my small car from North Carolina to Boston
The best transport company there is.Good customer service, Ask for Carlos MeffeHis the guy to call when ever you need a vehicle to be transported, he always finds the best price for me. His Real professional, 10 stars for him.
I’ve used AutoStar three times now and they have been nothing but the best! Always find a carrier for my pickup date and communicate thoroughly throughout the whole process. Highly recommend using AutoStar if you need to transport a vehicle!
AutoStar Transport did a fantastic job of transporting my car from Alabama to Florida. Its hassle-free and reliable company. I highly recommend it.
I had a great experience with them. They were great at communicating and staying in touch with me. They are very inexpensive compared to others and l also referred a friend that is transporting his vehicle from New York to Texas. I highly recommended them.
The process was quick and seamless. The quote given over the phone never changed there were no hidden fees. One of the lowest quotes I received!
I sent a car from California to Florida a couple weeks ago. This was the 2nd time I sent a car with this company and both were easy. This time they showed up on the requested date and then arrived in Florida early (team drivers). They communicated well, helped me figure out to store the car in off-airport parking. It was covered and easy to get when my daughter arrived. Price was reasonable and cheaper than driving across the country. I would use them again.
This company was so helpful. They even provided info on how I could have my car shipped cheaper. Any time I had a question, I was able to speak to the same rep. He was very responsive, rarely had to leave a voicemail. I even got my car the very day I was told it would arrive. My only issue with this company - We werent given the greatest of directions of where to drop off our car at the port. We got the general vicinity and had to figure out the rest on our own. I have recommended this company to everyone that has asked!
The process was very smooth and Demetri, our transport coordinator, kept us informed throughout the process. The only surprise was that it arrived even faster than we expected. We transported a Class B motor-home from Florida to central Texas and it arrived safely 48 hours after it was picked up.AutoStar didnt provide the lowest quote, nor were they the highest. However, they were more professional and honest - one of the lower bidders advertised that they were BBB members but were not. I felt I got my moneys worth and for transporting an expensive and heavy RV, thats what mattered.I have already recommended them to 2 other RV buyers and will likely use them again if I need to transport another vehicle.
Dominic literally help me get my 2019 Ford Fiesta from OH to FL within 2 days with the most affordable rate. His customer service is superb! He kept me updated through out the whole shipping process. I’ll definitely be using this company again if I need any other vehicle shipped.
Would definitely recommend Autostar to anyone looking to transport their vehicles. Phil from AutoStar did a great job in getting my car transported.
AutoStar transport express did a great job with my auto transport from Mississippi to Texas. Sofia kept me updated and tried her best to work with my move schedule. She really strives for customer satisfaction. The dispatch team was also accommodating and consistent with updates. Our driver was awesome. He did a great job. From start to finish the process with this company was smooth. Great business to deal with for your auto transport needs.
I was very happy with my experience using AutoStar Transport Express to move my vehicle from CT to my new home in FL. Sean McBride was very helpful and responsive to my questions. The charge was far below all the other companies I checked. My vehicle arrived in a timely manner, and in the same condition that it was shipped. I would definitely recommend AutoStar Transport Express.
On time delivery and the driver was nice. Easy to set up. Had a pick up window like every other company which is stressful, but there doesnt seem to be another way around it.
I got my car delivered from Virginia to Birmingham in 24 hours.George Prestera was the agent who was working my Case. He had mentioned I need to provide a 3 day window to get the vehicle picked up. This was not needed and I got a call in 2 hours saying my car will be picked up the next day. The whole process was a breeze and I have zero complaints.I also need to add, i was unsure of my dates and it took me a month, but the follow ups by George were on pointe. He laid my fears and concerns to rest and all doubts I had were squared away when I saw how efficiently the team worked!Courtney delivered my car to me in less than 24 hours and kept regular contact with me giving me updates after he picked the car, and gave me a timeline when he would come and followed up the next day as well (day of arrival)! This could not have been any better. Definitely recommend 10/10!
Excellent experience from initial contact to delivery of my vehicle. I would highly recommend to everyone.
Just sit back and relax and AutoStar will do the rest. Will use again and again.
They were very helpful in moving my fathers vehicle across states. The price was fair. The pickup and delivery was made on time. 10/10 would recommend
They shipped my car over 600 miles. It arrived in great condition, and the transporter was GREAT!! It took one day to arrive, and the price was AMAZING. I would recommend this service 10/10.
This auto transportation company was great! I am 100% happy for their outstanding service. I had grat communication with the delivery person. Highly recommend this company!!!
They supposed to pick my car on the 13 July end up they picking my car on 22nd. They will be very sweet talker before you pay them $200 advance, once they have their advance money they will forget you. Very unprofessional and dishonest.
Yasmin handled my transport effectively and efficiently. Of course at the mercy of the transport drivers, it turned out in my favor as the p/u and d/o was able to happen 3 days AHEAD of schedule. My daughter was very excited to have her whip in CA after not having her car for a few months. Thanks AutoStar.
Very helpful and quick response in getting our vehicle transported from Oklahoma to Ohio.
Great company ! Car came early with no damage! Amazing
Searching for a reputable transport company, we chose one of the larger well known companies. The company took all of our money but then gave us a 3 to 5 week delivery time. Frustrated with that company, we canceled the contract and they refunded our money. Then I reached out to Autostar Transport Express and within 24 hours Dominic found us a truck and driver! We had the car in our driveway in 3 days! I would use and HIGHLY recommend Autostar Transport Express for anyone looking into shipping a vehicle!!
Love it! They were so professional & on time. Very affordable & my car was here the next day!
I had an excellent experience moving our two cars from Nevada to Florida. I was a little anxious because I had friends who had bad experiences but Autostar answered all my questions in a timely matter. They also did not require me to put a deposit down until we had a confirmed driver and the car was delivered early. I would definitely use them again.
I transported a vehicle from Puerto Rico to the United States. The price included all taxes and the company delivered the vehicle to my door. I didnt have to pick it up anywhere else. The representative that took my order, always called to make sure I knew every step of the transportation process. Very nice and professional. I paid a great price for all inclusive. Great service, I would definitely recommend. Thank you.
The danger about this company is that they present themselves as polite and accommodating, yet in the end they are completely unreliable and will bail on you the last day possible leaving you no other options. I worked with Florencia and Yasmin. I received a quote 4 weeks prior to needing my car transported and then booked my transportation. They guaranteed they would find a transport carrier +/- 3 days of my ideal date. They did not communicate leading up to the date I needed the transport - I always had to call them or email them to receive updates and they only replied twice. Photos attached. They texted me guaranteeing they would find a carrier, but on the very last day before I was moving I called them because they were not responding to my emails and they replied saying they did not find a carrier. I ended up having to change all of my travel plans and would never recommend this company. A little bit about the company - they charge $250 via credit card or debit to reserve one of their contractors to transport your car. Then you are expected to pay that contracted auto carrier the remaining amount in cash or money order on the day of pickup, leaving no option for receipt of purchase or money trail which is a bit shady in my opinion. They are extremely unresponsive and will not be honest with you if they are not able to find a carrier. I emailed them and they would either not respond or send you a text message stating you cannot respond to the message. They seem to try to avoid direct communication as much as possible. They also do not offer any tracking on your vehicle so you have no idea where it is or when it would arrive at the destination. Overall, do not be deceived by the competitive prices because at the end of the day it is an unreliable company who makes false promises. Look for any other company if you need auto transport. Photos shown include the dishonest text messages and the one email I received from them three days after my guaranteed pickup day.
Let me tell you this company is totally a scam dressed with professional suit and tie. in the contract the give you a cancellation time if they dont find you a driver.. what a coincident they find one at the last hour of the fifth day around 4:00pm and let you know surprise we find one driver for you sr so they keep doing it for so long till they find a real one so you can no cancel ..no to mention every time they find one driver they ask you for an extra fee of hundred some money in advance so i ended up losing $300 dollars cause i find a driver in CITIZENSHIPPER join with ADL logistics in just one day.(i took three week to CANCEL)i recommend this company(CITIZENSHIPPER) they are professional, trustable and on time door to door everywhere in USANOTE: EDUARDO TROCONIS is the representative i talked to ..this company has no honesty and no integrity at all...they are trained to be experts scamming
Very professional and communicative staff and had a great experience with them. Highly recommend them.
The lack of effective communication is so unprofessional, but no communication at all is more like a lack of respect. I havent even had a communication on when the vehicle will be picked up. That is even ok. But to have every one of my emails ignored that is something else. I have worked in logistics many years and wanted to give this company a chance. However, I am just really dissapointed and my vehicle has not even been dispatched for pick up. So I am very concerned on what to expect at this point. I would not recommend this company to anyone.
My wife used them and the price was reasonable we used their service they kept putting us back on delivery date and finally the vehicle was delivered we decided to sell vehicle to junkyard for reasons company had nothing to do with guy came gave us a price only if cadillac converter was present we realized it was stolen and switched with a pipe newly welded and since the car was not driven you can tell it was recently done I don’t think it’s the company just a bad dishonest employee check your cadillac converters if you used this company.
I have an 1976 MG B that I needed to move from Virginia to Colorado. I called three car delivery services and AutoStar was the best from a price / level of service standpoint. After ordering my pickup their customer service was very professional and responsive every step of the way answering my questions. Pickup was great. Lots of communication from the driver regarding the point of pickup and a very thorough hand-off by the driver as to my cars operation and its condition. Drop off was also a very good experience. Again lots of communication from the driver as to the details of the point of drop off and the handoff of the car. End to end a very good experience. I highly recommend this service.
The pickup date was May 24th, but I ordered on May 11th. They are on time to pickup the car in shortly period. It is so nice and price is cheaper than others. AutoStar transport also arriving time is earlier than the estimated time. This is a surprise point. Very excellent!
I spoke with Demitri a few months ago about shipping my car, we gave me the run down and was completely transparent with the entire process. I knew my options and prepared for any hiccups because it’s sometimes out of anyone’s control, however everything went so smooth. We planned for a pickup around the 12th and I got a call on the 13th that a carrier was available. The carrier was sooo friendly and dealing with her has been a dream in this nightmare of a out of state move. They are actually getting my car there before I arrive and dropping it off at my new place today which is the 14th! Highly recommend Demitri and the team help you!! Even when Demitri Was off work his colleague Sofia was amazing in communicating and finishing up the transport.
From the beginning phase explaining how to do it, to the follow up questions about the process the staff was helpful every step of the way. The Vehicle arrived unscathed.
Great job and worth for money. I recommend this company to everyone.
This is the first time we have had a vehicle transported we called several companiesThey gave us the run around for days when I called auto star transport express.He explained he couldnt promise me the delivery for that day but he would call meBack before the day was over in ten minutes I was guaranteed for my sons vehicle to beTransported. I was completely satisfied with the service and the driver and so was my sonThank you Dimitri and I will use this company again.
Absolutely would never recommend these guys to anyone!!!! I moved from Alaska to Texas and relied on them to help move our vehicle. I told Barry two months in advance I needed my car shipped to Alaska but June 25th here it is July 3rd and he still does not have a driver for my vehicle so I am having to spend thousands of dollars on a rental. He never communicates with me I am always having to email him! I spoke with his manager and he says he is not able to help in any way with the driver fee even though Barry admitted to me it was his error!! I am literally crying about this. Extremely upset about this companies values for their customers
At first they seemed very professional. But towards the date of our move to the east coast, they could not find a driver to pick up our car. And when I called multiple times, they would give us very vague answers. Pretty much after they directly took our money out of our bank account, they stopped answer our phone calls. Very disappointed.
The delivery itself was great. the person I talked to was professional and kept reasonable contact. The only reason am giving 4 stars is that the priced changed very close to the pick up date but luckily i was budget was a bit flexible..
Got my car in 5 days and the driver communicated very well with me! Would definitely recommend autostar!
The team at auto transport were professional and courteous. My agent, Sofia, returned my calls promptly and answered all my questions. She called me when she said she would and helped make the process very easy. My cars were delivered 1 day earlier than expected and that was a great surprise. I would recommend the use of this service!
Great Pricing, Professional and Timely service. Will recommend to others in the future.