DO NOT RENT FROM THIS PLACE!!! It’s a true scam car rental place. Please be very careful. The lady picked me & my family up at the airport, we got to the car rental place. Pull in to this scary garage, She tells me to go in the office with her alone, well my family wait in the dark garage . While I’m was in the office with her and one other worker. She gave me the Price of what I was going to pay.. it was $245 more then what I booked online. Then ask asked for $1000 deposit. I told her no!!! I didn’t want to rent the vehicle anymore. I was supposed to get a Toyota Sienna, instead they gave me a Dodge caravan. She wanted me to pay cash, I told her no!! Then another gentleman walk in the office shut the door. Came up to my face. By than I was scared for my life & family’s life. He said she only takes cash ore cash app. I told them I don’t have that. I only have credit card. After 35. Minutes. She agreed and took my card. I keep telling her I didn’t want to rent the vehicle anymore. But they we’re all up in my face saying I have to take it. It was a very scary place.

Its a SPAM people! Never ever rent a car with this people! The are taking deposit and you will not see your money back!I returned the car I great conditions,even though 2 person from the office check it and said its good! After one month not receiving back my deposit I got the message that there was a damage and this amount will cover it.Guys! I promise I will do the best what I can and will kick you out from Turo platform and will send you investigation to your office!

Fast and easy. Employee is very nice and courteous also bilingual

Was disappointed to find out it was another car rental facility. And the last min fees and deposit I knew nothing about until I was in the car was not what I believed turo was. The vehicle was dirty when 1st received had to be vacuumed in order for me to take. And the promise of being dropped back off at the airport didnt happen because the facility isnt open till 8am and having to then arrange and pay for another ride to get back to the airport was extremely inconvenient. Would have been better off just renting from the airport. Less hassle all the way around

I booked through Turo. They asked for a deposit that I never got back. Terrible service, it took about 40 minutes for someone to pick us from the airport even when we called them as we were landing. Of you’re thinking about booking, save yourself a headache and don’t ruin your vacations because of them.

The worst company In the world, this company its a scam and they are thieves they get security deposit with intentions not to give it back, the worst costumer support, they never gave my security deposit back, and I will personally make sure that this company goes down so they dont steal anymore from other clients

I recommend you to NOT rent from this place. They are so unprofessional. I rented Thru the Turo app and they wanted to take an extra deposit. It’s a very shady place with a pull out table. I rented the car Thru app and had already paid so continued to give them a deposit. I returned the car just as I got it. Waited two weeks for my deposit and now they are saying that there was a “smell” in the car. I don’t smoke so I don’t know what they are smoking?! They refuse to give me the deposit back and now when I call or text them they put me on long holds and never pick up again and just dismiss me. These people are thieves and I will be reporting to the BBB and whatever other outlet I can take. Save yourself the headache and DONT RENT FROM TU FLORIDA CAR RENTAL. Ladrones!!

They will scam you your deposit! I rented a car through them off turo. The host name was karina g. They tried lying that the car smell like cigarettes to keep my deposit which I don’t even smoke cigarettes! Horrible and rude customer service !

Horrible!! Renters BEWARE!! Complete scam. Will try to charge many extra. I have never had a worse rental experience.

This place is a scam. DO NOT WASTE YOUR HARD EARNED MONEY ON THESE THIEVES.

Went on turo and the car hose was karina g and they scammed me for my deposit they said I left the car smelling like cigars and I don’t smoke!! They scammed me 200$!

I booked car from turo application,They returned deposit, and car was nice and good

Worse car rental ever.....they gave me a price online and on the phone and when I got there gave me another amount with was 3 times the original amount. When I asked for a supervisor was told I had to call the Miami location. And to top it off when I refused to pay more and asked to be taken back to the airport I was told my Paola that I had to find my Owen way back to the airport.....please dont RENT with this company...total thiefs......had to do a consumers affair complaint to get my refund back.....please dont RENT with this company.

I’ve rented twice through these amazing people on Turo. I’ve never had any issue. Very friendly people, and Karina is still my go to when I go to Miami. I’m just curious how other people have such a terrible experience. She has requested a toll reimbursement, which I paid immediately. That is understandable 100%. Karina has been incredibly nice to me. I don’t worry about which person or company is listed on Turo, Karina and her employees have been great. I will keep using this company. The bad reviews honestly leave me flummoxed. I Uber to and from her office - it’s that easy and as cheap as 3 amazing Cuban tamales.

So my dad found this company with a rate that was much better than the big ones, like U$300 cheaper, and made reservations for two cars. Once we got in Miami and went to the car rental, the clerk comes up with the folio and suddenly starts to talk about The Sunpass charge: according to her, all the cars in Miami must have Sunpass because there are no more manual charges for tolls - and showed me a brochure explaining the whole thing. No problems, with the exception that they charged us U$250/car for it (the tolls cost like a dollar or less, so of course it was harsh charge). Really tired after an 11-hour flight with your family and a 1 year old son, not being a native who can dismiss this kind of lie easily, having a 4-hours drive to Orlando ahead and maybe being naive enough to trust people, we took the cars.It took us a couple of days to realize we had been fooled: they charge the tolls by plate in Miami and they lied about the Sunpass being mandatory; companies can offer the service, but consumers have the right to say no. To make things worse, everytime we tried to use the Sunpass lane, a message Toll not paidpopped up on the screen. As it was a family trip, we decided to talk about it at drop off time.When we returned the car, I politely asked once again about the Sunpass charge and told the real story was a little different from the one they had told me when we rented the car. One clerk told me that there are tolls that cost more than 50 bucks in your way to Miami and got agressive when I challenged her to name me one toll that cost more than five bucks. agressive and told me things like you had the option to not take the cars and stuff like that, so I got angry and told they are not serious people and they are liars that hide charges on the reservation so they can get consumers that wont confront them. When the girl realized she has no arguments to deflect my questions and they were busted, she ended the conversation like is there something else we can do for you? and took us to the airport with a loud latin song on the radio (probably trying to be really as unpleasant as possible).Even with this ridiculous and unfair and uninformed charge, the rate was pretty similar to what we would pay with one of the big companies. But those fellas are not serious people and LIE to consumers when they hide a charge when you make the reservation so youll go with them instead of another company. This is something unacceptable and I dont recommend those cheaters to anybody. If you want to rent a car in Miami or Orlando, do it with Hertz, Alamo, Avis or anyone else but Tu Florida.

Awful experience. Rented through TURO and what a nightmare. Late to pick me up. Then we got taken to this sketch warehouse and put into this rundown room with a fold up table. A man sitting basically insisting I sit down. He wants to charge me an additional $300 for the rental even tho I’ve already paid through the TURO app. Course he wants to use cashapp or zelle. I was shocked to be honest. Was very intimidating man. Can’t put into words how unprofessional and scared for my life. I refused to pay through any app but Turo. He got extremely mad and upset. Started yelling and demanding we sign and pay. Wouldn’t take us back to the airport. Had to Uber back to the car rental place at the airport. This place is a SCAM. I videoed the experience on my phone because it was getting so out of hand. Will be on my YouTube channel shortly.

Scammers, thieves, someone should stop them. How can they legally operate?We booked a car 3 months in advance, $70. When we arrived they asked for additional $201 (just to make it clear, this was not for insurance, we have the insurance, this was some bogus fees such as airport fee, international fee...) When we said that contact didnt say anything about this fees they told us that its the fault of the website through which we booked the car and they will explain. So we called them right there in front of her and guess what, they had no clue what are those fees about so they asked to talk to girl (Carolina) at the desk. What happen next SHOCKED ME! She refused to talk on the phone with them and ripped apart the contract that she wanted me to sign with all those bogus fees. When I asked her to give me that document again she refused. Then I asked to talk to her manager or supervisor, she said there is no one there. We could not believe what is happening!! Then we called their main office in Miami and the girl (Laura) was very rude, said they cant help and cant contact the Orlando office because they are doing only shuttle service not car rental, when I asked to talk to supervisor or manager she said there is currently no one available. When I told her that website is trying to reach them to talk to them about this fees but they cant reach them she just replied we are talking on the phone, arent we? So they can call us if they want. We spent 2 hours at this place trying to get out money back. We asked again and again to for the girl to show us what is she trying to charge us and she said she cant. What?!?!?! In the end we left the place, but while we were there we warned other people and no one rented a car when they heard this. Stay away from this place, report them, they need to be shut down.

My family had a similar story as the previous reviewer. I had a contract that was for approximately $90. When I arrived, It suddenly became $186. The reason? Facility Rental Fee. When I disputed this, I was told that this is a mandatory fee. I asked to speak to a manager, and no manager was there. My hands were tied though because I needed a rental so I paid the fee figuring I would reread the contract and dispute if necessary.Sure enough, the contract said a facility rental fee may be charged. This fee represents an airport rental fee.... This location was not on the airport. We had to take a shuttle for 15 minutes to get there! In addition, lets assume the fee was legit. The contract stated a per day rate. It was $12 per day. We were charged an additional $16 per day. So in all cases it was wrong.When we dropped the car off, I made sure we did a walk-through of the car together and that we all signed off just in case. Good thing I did as one week later I was charged another $103.Currently, I have won my credit card dispute for the $103. I am still fighting the partial charge on the original contract.

Beware of the double charges on your credit card.Beware of the fine prints.Beware of the day you decided to go for an unknown car rental offering unrealistic low prices with 2 different names hidden in the ghetto in Miami.update 3.29.19 I am still dealing with the double charges on my credit card! these people are thieves!!

STAY AWAY From this company. Use a reputable car rental agency. After renting here to get the best price I am very unhappy. We waited over an hour and a half at the airport to be picked up. Upon returning the vehicle and getting a sheet showing the car was full of gas and zero damage, I was told I would get my security deposit back within 7 business days. Two months later, still no refund. When I call, they tell me to email the corporation as they cant process refunds over the phone. I have sent three emails and filled out a customer response request. NONE HAVE BEEN RETURNED. PLEASE be warned. Dont believe me? Call the number and say you have a question about a security deposit refund. You will be placed on hold or hung up on after they give you an email. I dont usually do these reviews but they are clearly trying to steal peoples security deposit.

Stay away from this place if you want to take care of your money. The service is very bad, they dont answer the phone if you need help, they practically dont have employees in place to help you.

DO NOT RENT from this place!!! I repeat DO NOT RENT from these people.Hours are a lie.They will not answer the phoneYou cannot return your car on Sunday because they are closed and they open at 8am on Monday morning. There is no manager they exists. We called them more than 40 times with no answer. Also they are not located at the airport. I could keep going just trust me dont rent from them just pick up at airport or anywhere but here

Scam. A weekend $60 rental ended up costing over $200. While waiting outside their trailer debating what to do with our now $200+ expense a customer returning their car told us good luck with these a*$ holes and told us how much his initial price was and what it ended up being. On top of all that we waited at the airport for over 40 minutes for shuttle because no one answers the phones.

They kept my deposit for a quarter inch scuff that only they could see. There was no damage to the paint, just a dot from another car at a parking lot (happens a lot especially in FL) but it was an easy fix with some cleaning compound. They will find a way to charge you more as that was all i felt from beginning to end.

It doesnt matter the price you have on your reservation, they will always charge more unless you book on their website (and if the price on their website was to low they will cancel or try to offer a cheaper car). Just check the reviews, most of them will tell you the same. They will charge you fees that dont even exist to reach their sales goal or cancel the reservation. Be aware

I was given a car with expired registration I found out because where I parked found a ticket on the windshield. I go the next day because Venezuela girl says she will swap out the car, I get there and she goes in the rental wasting my gas to go to the DMV to get the tags for it. As Im heading back to the hotel I get rear ended, I call to let her know and b**ch gives me attitude. Then has the nerve to tell me she will not replace the car and that I have to dive it like that. I had to call ez rent a car the web site I used to book my rental to see about swapping cars. People beware with TUF their very shady they dont care about their customers they just care about their company.

They dont rent to licensed drivers. This place is a scam with fees on top of fees. The prices are unrealistic and Im sure its a tourist trap. Total garbage. Involve your bank and file a charge back claim or else youll never see your money again.

I had a great car rental experience. They have a variety of vehicles and the service was great. Id definitely rent again with this company. Thanks TU FLORIDA RENTAL CAR

COMPANIA FRAUDULENTAThey will commit a FEDERAL crime and give you FRAUDULENT insurance documents. Youll never have legitimate insurance in case of an accident.Theyll tell you that you can use this car to drive for Uber! What they wont tell you is that Uber will permanently close your account due to the FRAUDULENT DOCUMENTS THIS COMPANY PROVIDES.MY UBER ACCOUNT IS PERMANENTLY CLOSED DUE TO THESE SCUMBAGS TRYING TO MAKE A QUICK BUCK. THANKS AGAIN GUYS!

I booked ahead and got the desired car in good condition. They have quality cars and very competitive prices for rental

The reviews and comments are fairly consistent. As an individual who try give companies a fair chance, I was severely disappointed. The accuracy of most negative reviews on this rental car company are very accurate. They swallowed our 25$ deposit, and in result no shuttle service after 2 hours waiting and to top it off they dont answer the phone. I reccomend on doing more research on other rental cars before you actually arrive your destination. Stay away from Tu Florida, and youre better off to spend an extra 100$ for a more known company. Otherwise youll spend double when youre in a desperate situation.Orlando Florida

If I could give this place negative stars I would. My wife and I are extremely lucky we didnt rent a car from this place. We reserved a car through Addcar rentals and wound up getting this place. The driver that picked us up from the airport was fairly nice, even though it took 3 calls to remind the people that we were waiting exactly where they told us to. When we got to the location, a customer was checking out and told us to beware. When we got the final estimate, the price was double that of what was originally quoted. When we asked why the price had doubled, the young lady at the desk told us it was local fees, as well as facility fees. Uh, no! We decided to decline and when asked them to take us back to the airport, the girls attitude changed quickly. We had to wait a half hour before they decided to get someone to drive us to the airport, a guy who looked like he was pulled straight out of a local gang. The guys English wasnt that good (or so he acted like it wasnt). Lucky for me I spoke Spanish to the guy.Folks, STAY AWAY FROM THIS PLACE! We lucked out and didnt rent a car from these people. However, from all the rest of the reviews posted here, these people are scammers. The state needs to step in and shut these crooks down!

DO NOT RENT FROM TU FLORIDA.Total bait and switch. I had a car rented for $70. When I arrived they wanted to charge $199.They would not remove the $15/day for a Sunpass even though I have a sunpass and did not want theirs.They also automatically include a $40 charge for gas.There were also other charges I did not even get to because I had already asked for a ride back to the airport.When I asked for a copy of the rental agreement so I could get my deposit back the girl tore the paper up and refused to give me a copy.I would give zero stars if possible.

My father made a reservation for $ 500, when he arrived yesterday January 17, 2018 at the Orlando airport in addition to taking it back, when they arrive at the rental place he finds something else. My dad always uses his insurance policy to rent cars and they told him that he could not, he has his own Sun pass and he was told that he could not use it either, that he would have to use the company pass and to complete they wanted to charge him $ 1,100 having the evidence of your reservation. They did not have any consideration so that the truth would be happy, it is a little shame I do not recommend them at all. In the end my dad was left without a car because of the high prices at that time and my sister-in-law had to go look for him. Lack of profesionalism.

Terrible service.We received a car that had half a pack of old cookies in the glove box, an empty bottle under the seat and no spare wheel on the trunk. Paid for a non refundable sun pass fee that didnt work once. Had to wait at the airport 20 minutes extra because nobody was answering the phone call that you are instructed to do. Got charged a lot of different fees $$$ that once you break down they dont apply or you are paying them twice.A lot of money for a terrible service.

WOW what a ripoff, they are definitely ambushing unsuspecting tourist, they charged $6 per toll as a company fee, the Lady at the counter charged $98 sunpass fees because we used the turnpike to go to Orlando, I confronted her about it because we went via 95 north then took route 192 into Orlando a no toll route, then she retracted her statement saying it was probably the local tolls, we passed 6 tolls in total,but when I asked for the print out of where she came up with the $98 figure, she said she could provide it because it was the system that gave her that $$ figure, imagine that.Her entire attitude was unprofessional, rude, and frankly insultingShe was better suited to be washing the cars than being behind the desk, clearly she is a part of a bigger scamI will file a formal complaint with the BBB, they need to know about this band of thieves

Absolutely do not rent a car from this company, rude, discourteous behaviour, hidden costs that amounted to the same cost of the actual rental quoted, (so basically you are paying double what you thought you would be paying), I told the lady serving at the desk that they have to be transparent about the hidden charges and that I would lodge a complaint, she then refused to actually give me the car after we had done all the paperwork claiming she will not deal with people who complain. No customer service whatsoever. Unprofessional behaviour.

Worst experience ever. They try to over charge, hide fees... not speak English even after you have spoke to them in English. They charge an airport fee even though they are not located on airport property. He tried to NOT take us back the airport. DONT DO IT!!!!!!!!!!

Never refunded the Preauthorization taxes.I rented a car with TU Florida on May 5th.On this day I made the preauthorization payment of $500 dollars.On May 10, I returned the car and it was evaluated and everything was right at the time of the return. At this time the clerk told me that the preauthorization amount would be credited automatically on my credit card without problems, that i wont need to do anything else.I have been waiting since May and none of this amount was credited on my account.

DONT COMMUNICATE THIS COMPANY UNLESS YOU WANT TO DELAY YOUR SCHEDULE WITHOUT FURTHER NOTICE. Me & my family reserved a mini van ahead and called as soon as we got to Miami. The worker told us they were going yo send a van as soon as possible to pick us up. 1 hour later there was no sign of the company, although we called various times. Thanks to a driver from another company, we headed to their quarters to get the surprise that they rented out the mini van WE HAD PREVIOUSLY RESERVED and that they didnt have any more available. I get the situation they were in, but the LEAST the couldve done is inform us of the situation to search other options. Now our schedule is delayed by over two hours and we had to search for another company to rent a car. This is unbelievable, I truly recommend to NEVER count on this company to rent a car.

***UPDATE Jan 2018: This company is still terrible, dont be fooled. I reported them to the Better Business Bureau, and they never responded to the BBB. Just want everyone to know NOT to rent from these jerks.***Horrible, horrible, horrible. I currently have a car rented from them (from Orlando, but its the same company), and I have to say stay away. The other one star reviews are a very accurate representation of how this place operates. I found them on Kayak, and was pumped about the price and unlimited miles. When we got to the airport, the shuttle (which we had to call for) was 20 minutes late. We got to the facility, it felt really shady. The clerk asked for my credit card and license, photo copied both of them (not sure why a copy of my card was needed), and took my insurance (she also didnt give that back, I had to ask her to copy it). She said the total would be $401 after additional MANDATORY fees, and I told her I was confused about that, because my original total was $123.60, and supposedly already included fees. She just continued saying that the fees were mandatory in the state. She also lied to me and told me the FSO fee was a Florida surcharge, and after I did some searching I found that its a fuel service option, having nothing at all to do with Florida. Im including a picture of the fees for anyone to see. The last thing is that the low tire pressure light was on, and she told me I should go fill up the tires. At any rate, Im sure theyll do nothing about this horrible behavior, and Im sure they havent helped any person who has written a bad review (even if they commented they would). I also contacted Kayak to let them know about how bad they are, and linked to these reviews. Id go with a more reputable company--I wish I had done research before booking. Lesson learned.

Long wait (40 minutes) for shuttle, when we finally got to car lot our charges quoted easily doubled. We were charged for refilling with gas which we never used....car was returned with full tank. We clearly refused this and got billed for this anyway. We were also charged an outrageous fee for prepay sunpass tolls, which we also tried to refuse. NOONE even answers their telephone....always get voicemail. These guys are crooks !! Once they get your credit card, you are at their mercy.

You notice almost all of the 5 star are Spanish names and none are 3or4 star all 5star to build up the ratings everyone write attorney general of Florida Tu Florida real address is 3101 McCoy rd not 3719 as advertised

Had a good experience from this rental company, keep in mind the office is outside the airport but they offer a shuttle service.

I booked a rental for 9 pm pick up. I got there at 8:57 pm. Sales rep had already left at 8:45pm, which is closing is 9 pm, and she put I was a no show at 9 pm. Corporate only goes by reservation, not same day rental. No one could help me. Very unprofessional!!!

No phone number, no shuttle bus,they are careless. BETTER AVOID THEM! SERIOUS.

Do not, under ANY CIRCUMSTANCES, rent from this scam operation!! I pre-booked through One Travel to rent a full-sized car for 4 days - the price I was quoted was $55 total for the entire time. Being an experienced traveler, I should have seen the red flags. I made a $15 deposit, the rest to be paid when I picked up the car. With reservation in hand, I arrived at the Miami International Airport and called the number on the reservation sheet, in order to be picked up by their shuttle, to be taken to the off-airport office. A woman answered, asked for the confirmation number, then hung up. I called back and got an answering machine, with no opportunity to leave a message. After repeated calls over the next 45 minutes (with no success), one of the employees of another rental agency felt sorry for me and called on his cell phone. Surprisingly, the same woman answered - I guess she thought she had a new customer, since this was a call from a new phone number. She told him that the shuttle would be there in 22 minutes, which seemed odd since the office was only 5 minutes away (the shuttle had actually yet to make an appearance in the lengthy time we had already been waiting). After waiting another 40 minutes, with no shuttle and again, a refusal on the companys part to answer the phone, we took a cab to the office. SURPRISE!!! The shuttle van was sitting in their parking lot - it had never left and did not appear to have any intention of leaving!! The receptionist did not know about the phone calls - she said that a call center relayed information to her. Then came the next pile of crap! The actual cost would be over $200, since many of the required fees were not in the original estimate. The full-sized car then turned out to be any one of the 4 in the garage, none of which were anywhere near what had been reserved. At that point, it was extremely difficult for me to keep my cool! We were now past the 2 hour point to pick up a pre-reserved car which turned out to be anything but what had been reserved. We went back to the airport and rented from another company. I was assured that my deposit would be refunded - another joke, since no money has appeared on my credit card. This business is a complete fraud; avoid this joke of a company at all costs!!!!! Walk, hitchhike, take a cab - do anything but rent from them. In my mind, they border on a criminal enterprise!!

Terrible rental car place. BEWARE!! The car that was rented to me license plate was invalid and they purposely rubbed the year off. But had me pay for insurance even tho I came with my own full coverage insurance. How do you charge me to have insurance on the car but clearly there isnt any on it if the license plate is not registered! Do not rent from them you will regret it. I reserved and paid for a luxury car and got a Nissan versa.. a super compact car. All of the cars on the lot were Nissan versa. They dont have any luxury vehicles. Total charge told was 160. After that was paid they came with 120 more in charges and then asked for 100 deposit. Why wasnt this all said in the beginning. And whens theres a problem their response is we speak no English. When we returned the rental the office was shut down and moved! Where is my deposit money where is corporate for me to speak to!!

Good company treated me very well. The Cars was very nice. I recommend this company.

The absolute worst place. Went to pick up rental. Was told that they don’t accept debit cards. Ok told her my Visa is debt and credit card. Nope. On top of that she said she needed $500.00 CASH for the security deposit. Then told we had to buy the Sunpass. Told her I don’t carry $500.00 cash and have never heard of such a thing. We packed up and went to another car rental. So glad we went to National and had no problem. Now we think about it so glad we didn’t fall for their made up rules. Afraid if we fell for it we would no longer see our $500.00. Worst place ever!

I will recommend this car rental service to anyone looking for good prices and good cars.

Took forever to even prepare anything and when was prepared, they hit you with the fees, and Florida laws. Better off somewhere else. You can cancel of course before taking it.

DO NOT RENT FROM HERE!!!!Please, this company should be shut down. I had to submit a complaint to Floridas Attorney General office. I submitted a complaint to Better Business Bureau and the company never responded. Beware!!They double-charged me for local miles and a facility fee. They lied and said something called FSO was a mandatory Florida state tax. I had already paid all state and local taxes through the reservation website. However, when I did my research turns out FSO is Fuel Service Option and it is basically pre-paying for gas. I was charged for this item, however, the company still forced me to fill up the tank upon return.Worst yet, read the fine print. There is a clause in their contract that they can auto debit your charge card for $2,500 (!!!!), yes you read that right, if the car smells, is dirty, has minor damage like scratches, etc. Avoid this company at all costs!!!!

Absolutely do not rent a car with this principal of the partnership! poor service, and unprofessional. The offices close at 10pm, and because of a delay of five hours the plane, he could not pick up the car. I alerted by email of the problem, and of course the email never arrived, and now demanding $ 250 more (virtually another rental) withdrawal because the car the next morning !!They are scoundrels, who are eager to apply keen supplements just happens a mistake. What leads them give you the car with 8 hours late? Judge for yourself!

The driver was very late and unprofessional and on his phone the entire time we drove to the rental car site driving with one hand. One hassle after the next the ladies at the front desk were very hard to understand. The fees kept piling on and ended up having to pay extra money.Go with Enterprise!! We will Never use this company again!

I had a very pleasant experience with this guys. They helped me a lot

Piss poor! Paid $15 ahead of time to reserve a car, got to orlando, nobody has even heard of these crooks, and nobody could even answer the phone when i tried calling multiple times. This place sure seems like a complete scam! Im glad i didnt pay for it in full before I arrived! Garbage company that should be shut down!!! NOT HAPPY!

One of the best experiences I ever had renting a car.

Excelente compañía de rentaVery very good and company rent a car

Be careful with EconomyCarRentals!! You will only find out the rental company after reservation and they have no criteria to select their partners!Avoid at all costs TU FLORIDA!!! It’s a trap! They attract people with low prices and then more than triplicate it when you arrive, by inventing several taxes that just doesn’t exist! They are not in the airport rental center and it takes forever to pick you up.If you don’t want trouble stay away from EconomyCarRentals and TU FLORIDA!!

I rented a car online as part of my deal. When I arrived at Orlando I called all there locations and never got ahold of anyone. Their voicemail was full. Now I have to rent a car somewhere else and report them to my booking company as a fraud. Im just hoping I can get my money back. DO NOT USE THESE PEOPLE. Absolutely a scam!

****PLEASE READ******DO NOT RENT AT TUF RENTAL CAR THEY WILL NOT ONLY RUIN YOUR VACATION PLANS BUT WILL ALSO FLAT OUT TELL YOU WE DONT HAVE YOUR CAR!!!...NO CALLS NO EMAILS NO NOTIFICATIONS WHATSOEVER!!!...THIS COMPANY IS A JOKE FULL OF CLOWNS!!!....SORRY FOR THIS RENTAL CAR NO STAR!!!!

The service was great. The Lady at the desk was a sweetheart. Two thumbs Up.

IMPORTANTE INFORMATION - DANGERS - BECAREFULNote I click the first star, so everybody can read thisAll the positive reviews are from the same worker work in TU FLORIDA rental car, My bad experience: I book a car for 14 days with ECONOMY BOOKINGS asking me for a deposit of 15% of the total amount of the 14 days rent of the car, I paid the 15%,, when I get to TU FLORIDA rental car, the blonde lady at the check in counter, asked me to pay 4 times more that the amount show in the rental voucher, I asked for a copy of the receipt and the blonde lady called somebody to take me out of the building.>>>>> DO NOT DO BUSINESS WITH TU FLORIDA RENTAL CAR

Horrible service! We called them for an hour and no one picked up. We waited and waited in the hot sun calling nonstop. They do not come pick you up unless you call, and they dont even pick up. They will waste your time and put you in a bad mood. Pay extra money in another service, itll be worth it.

Good service, excellent car and pick up at the airport was convenient.

Staff very nice, helpful. Great experince i think they are far one of the best Rental Cars.

Very easy and straight forward service. No hastle with shuttle to or from the airport. Very highly recommend TUF!

Very good service. Well mainteined vehicles. Recommend it to anyone coming to Miami.

Thank you for solving my car rental need.

I had a great experience with TUF. They probably have some of the newest cars Ive seen at any car rental agency. If you are planning on going to Miami, dont hesitate to contact TUF for your next Miami car rental.

DO NOT USE THESE PEOPLE. The make you pay a $12 sunpass fee even if you dont need them. Also, they charge you $112 for taxes and airport fees. I made a reservation for $77 and they wanted to charge me $320. Also, they stole my deposit. KEEP AWAY FROM THIS THIEFS!!!!

Read Before Booking!! If you are looking to rent a car do not go here. They care more about being on their phone and hanging out then actually working. They mainly speak spanish with very little english. In addition to the worst customer service from any company I have ever went to buy something from I was going to be charged double the quoted price. The reason was, oh theyre floridas fees and other fees. I understand some of that but I was told that was all in the price already. So they want to double dip fees and taxes. I left this place right away because if a company cant be straight on a price what else will they do with my license, credit card, and insurance.Identity theft is real so give your information only to a company who is reputable and backed by millions of customers not 1 or 2 customers a week by TUF. The last thing Id like to add is that when this company closes and they wonder why, you guys can read the reviews after its too late and you should be able to wrap you head around it.

Company steals customers. They did not refund the money paid as deposit to sunpass. They have steal me, $200,00. Worst service ever. Dirty mexicans

RIP OFF!!!!! Our reservation for the car was $105 when we showed up to get the car it was $258 and to late to cancel. There is a $55 toll tag fee(that is required) and a nondisclosed (FSO) fee I still dont know what that is because all she could say was its for Florida of $65 plus the taxes they didnt include in the quote.. on top of that the car was only in Spanish no English when we asked if it can be changed the lady said no its the system😳. Stuck with a car priced higher than most other places when I thought it was cheaper. Call before you confirm your reservation!!!!! I booked through ACO thinking that was the car place but it was TUF.

Made a reservation a month ahead and paid deposit. Booking included flight number. Landed 1 hour late due to thunderstorm and agent had given our car away. Not the best start to a holiday. Steer well clear.

After reserving my car rental online for a set price of $160 and waiting over an hour in their lobby to be taken care of was shocked when at the end after all paperwork was done that the contract showed $110+ more than the quote. I also was told their would be a zero dollar deposit but then was told no that was wrong its $500. Major companies dont even do $500 so that threw a flag in my head. When telling them I would not do any of this as my email confirmation did not state any of this and I provided them the information they said ok we can take you back to the airport then. So after over a total of two hours wasted I finally got a car from a reputable place.One thing to also note is that they all speak spanish at this business. Yes it is ok to be bilingual but when english isnt your primary language and you are dealing with American travels on a daily basis one would have to use common sense hire an fluent english speaking person. My advice is to go with what you know and dont think that great deal is worth it because it will end up the same if not more than a name brand company who you can trust with your credit card and wont try to steal it because they have no business to pay their bills.

Deceptive Practices & Hidden Fees.We used an online search engine to find the best value for a rental car and we paid for the vehicle up front via the website but when we arrived at the rental car office they charged us for the SunPass and also other extras. When I asked for details on what the line item of extras included the employee was vague and was only able to specifically state that the shuttle to and from the airport was one of the extras. When I pointed out that their recording states that the shuttle was complimentary and so does their advertising she offered up no response.As I was completing paperwork at the rental car office I got to a paper that stated that I could decline the SunPass option and I asked her why I was forced to sign that I accepted the SunPass if there clearly is an option to decline and the woman insisted that I did not have the option to decline even though I was staring at a paper that had it listed as an option.If the SunPass was not optional then they should have included that cost in with the final rental price that I paid online when I reserved it and they should not have made me sign a form that offers me the option to decline the SunPass. It felt like they are involved in deceptive practices.The car that we got for paying over double what we were initially believed that we would be paying was dirty. It was an older Honda Civic style car and they classified it as Luxury. I was very disheartened.

CAUTION!!! CAUTION!!! CAUTION!!! DO NOT RENT A CAR FROM THIS COMPANY, EVER!!!!!!!!!!!!!!! This company is as bad as it gets, a total scam!!!! They rise the price as soon as you get there, till example: 80 dollars for pick up service at the airport! 160 dollars for a toll fee, (sun pass etc.), and I know that I passed the tolls for no more than around 20 dollars in the 16 days I had the car!!! The car I got was OK in terms of age an mileage, but it must have been the absolutely cheapest model of the RAV4, both in equipment and engine!!!!I will make it my calling to make them lose as many costumers as possible. The best would be if they went bankrupt if you ask me!!!! In my eyes they STOLE around 300 dollars from me!!!!!!! But what du you do after 24 hours of travelling an they say you can cancel? You dont, you just want to get your car and got to your hotel as soon as possible.ITS THEIR BUSINESSMODEL! -TO TAKE ADVANTAGE OF TIRED CUSTOMERS!!!!

IF YOU ARE FROM CANADA DO NOT RENT FROM THIS COMPANY. THEY CHARGE YOU INSURANCE BY FORCE. THEY SAID THEY DONT HONOR INSURANCE COVERED BY YOUR CREDIT CARD AND ESPECIALLY FROM YOUR CANADIAN INSURANCE POLICY . THEY ALSO CHARGE YOU A PREPAID TOLL EVEN IF YOU DONT USE THEIR TOLL HIWAYS. AMOUNT I PAID ALMOST TRIPLED FROM WHAT IT SHOWS ON THE BOOKING. HAVE TO WAIT LONG FOR THEIR SHUTTLE . IT IS A NO NO AGAIN TO RENT FROM THIS COMPANY.

Scammers. Scammers. Scammers. Don’t trust in low rate rental agencies.

Good alternative when renting a car in miami.

This company didn’t have a shuttle. We called multiple times and they said they would send a shuttle but never did. We waited over an hour. Did I mention they are 2 minutes away from the airport. They wouldn’t even answer my call. They shouldn’t be in business. You will lose your money or get ripped off if you book with them. Trust me.

Never rent from them. Tried to call them for 40 min to be picked up . Finally had to take a cab to go to their office. At the office I was told that the reservation was canceled, even though I booked it 3 weeks in advance, and they dont have any other cars available. Never get my deposit back . Lost money, spent time. No service what so ever. Looks like fraud to me.

These people are scammers, they charged my friend a security deposit of $500 and they still havent issued the refund, she is desperate, and no one is responding her calls or messages. She will file a claim with the BBB!

Do not rent from this place. Once we arrived to Florida it was so hard getting someone to pick up the phone. Also once they answered the phone it took them over thirty minutes to get a shuttle to the airport. The tags and registration where expired on the car. They did not have the car we requested available or ready. Almost made us miss our flight back home. It was a horrible experience. I would run the other way if you see TUF shuttle coming towards you.

BEWARE--THIS IS A SCAM!!! I booked & got confirmation email saying to pay $52 upon arrival but total was $128! I returned yesterday and now see another charge on my cc for $64!!

TuFlordia is a great Car rentatal company. They are the best.

The Best Rental Car service I have ever gotten way cheaper than Alamo, or Hertz the price for a convertible camaro was supper cheap. I will defiantly rent a car again with you.

Not sure if all of the comments are for the right company. TUF TU Florida Rental was by far one of the best car agencies I have used. I travel a lot and have used many agencies in different countries and my experience with this company was great. Brand new cars and friendly service.Estuve muy contento con mi experiencia con esta compañia tienen autos nuevos a muy buenos precios. Volvere a usarla en el futuro.

Es una Estafa! my sister rented a car for a week and was charged $157.07 for road tolls she never went. I verified with MDX, Surpass and Central Florida Express Authority that she never went to any of these toll roads. Es ist win Betrug! Be advised!

Really zero stars. I had 3 major charges added to my car rental at Orlando that tripled the price from $81 to $240. Then when I returned the car - they were so inconsiderate I was forced me to walk back to the airport - took over 40 minutes and almost missed my flight. Avoid this turkey at all costs.

Hidden fees - & undisclosed toll charges...website quoted $70 but their required SunPass for toll roads was $12 a day when most tolls were only .50 cents. P.S. Walgreens sells a pass for $20 increments.

I rented from the Orlando office and got the same rotten hidden charges i.e. exorbitant sunpass, more taxes, and a huge facility fee. DO NOT DO BUSINESS WITH TUF.

Very bad service, car with a problem in a tire.. license plate with tag expired so the police stopped me many times.. multiples fines to pay because of that even if its not my fault they charged me...hang up the phone when i call..not answering my emails...Not good..no recomended at all !! Go away

Excelent service highlly recomended

Very good company they treated me very nice and great service. 100% recomened.

Superior customer service with Tu Florida Rental Car. Agent was very knowledgeable and helpful! I plan to use this companhia when i return to Miami.

What in the half assed, backwards, inefficient, typical Miami type of operation is this. The unemployment level is low these days so there is a lack of a work pool to replace employees.

Great rental experience, nice new car.