Never had much of a problem with the gym, but due to it being closed all through the pandemic, I built my own gym at home. So when I went to cancel the subscription, they had me fill out the paperwork and said Id have access until the end of the month but that was the end of it. They charged me again the next month, and then the next, and apparently they plan to continue charging me in perpetuity.
Great strength training and cardio equipment. MMA ultimate combat training. This place is the full package for your personal wellness.
I had the strangest, most negative experience at this gym. It started with this staff member having problem with where I re-racked step-ups but never directly talking to me about this issue. When I learned of the problem from someone else, I suggested that a compromise could be made. Instead, all the step-ups were locked away so that nobody could access them.My first and only interaction with this staff member was to ask her for access to the locked away step-ups. This staff member immediately treated me rudely by threatening to deny my request unless I agreed to return the step-ups back to the locked room. Later, when I attempted to return the step-ups, she had left to gone home and left the step-up room locked.Needless to say, I was infuriated and voiced my anger. The problematic staff member heard about my angry comments and cancelled my membership for being rude to her in a conversation in which she wasnt part of because she was at her home, not unlocking rooms that she wanted equipment to be returned to.Ive never experienced this level of pettiness and drama in my life, not even when I was a teenager. Im truly confused, angered, and saddened by this whole experience.
Run away! Poor management, lack of machines, cancellation issues, and so much more a novel could be written…Don’t waste your monthly and go somewhere better
The gym is always very clean and has all the equipment you need. It is not over the top with the price or sales people trying to up sell you a bunch of garbage. I love that is just a straight forward gym at a straight forward price. Great neighborhood spot.
I like it here. They have good staff and seems they are opening a fighting ring. Currently undergoing some renovations but overall good place to be.
Ive never experienced so much unwanted drama and unprofessionalism in any place in my life. I had hoped a small gym like this would have better service than a chain. Instead this gym displayed huge ego and the cost of client satisfaction.
Best atmosphere out of any of the many gyms Ive been a member of. Knowledgeable, friendly, and sincere staff that keeps things running smoothly. Things have transformed from Desert Fitness to 1440 Fitness but it looks to me like there are good things to come.
Friendly staff, all the right machines and weights, good classes (if they can get back to having group classes) and a clean facility. The price (now) is the best in this area.
Small gym but nice personnel and a good atmosphere. I would have given at least 4 stars until I had to cancel. I had a sudden out of state move while they were closed during covid-19. I emailed the address listed on the website and on their answering machine numerous times. No callbacks, no emails, nothing. (Website is no longer active either) When they reopened I gave my info to someone there numerous times and Im still getting charged with no way to cancel apparently. Ive had to get my bank involved now to not allow them to withdraw anymore funds.FYI: When I signed up I was assured there was no charges besides the monthly fee several times. In the fine print on contract that wasnt true, as several other reviews say. When they billed me for lied about yearly fee, I opened a claim with my bank under Arizona Revised Statute: Title 44: Trade and Commerce - 44-1797.13 violation, and the money was returned to me without question by Desert Fitness.I did like this place when I went there besides it being small and with limited equipment. It has a great atmosphere but trickery in fees, higher monthly fees than agreed to at sign up, and the impossible process to cancel your account lowers this to a 1 star.*EDIT 12/1*After a dozen calls between the club and the billing company, and having my bank dispute charges, I have been charged twice more by this company. The money is being refunded and the club acknowledges my account is closed, but the foreign billing company they use keeps charging and refuses to cancel. Telling me to call the club. Just a big circle.Steer clear unless you want to be continually charged if you ever go to a different location or move away
I absolutely love this place! The equipment is perfect for whatever youre wanting to do and the staff is just amazing to work with.
Wouldnt let me cancel membership over the phone after I moved far away. Required me to come. Then on a no staff Sunday, I spoke to an on-site staff member who told me that they wouldnt cancel my membership that day either.
I traveled to Mesa from Sacramento to help my daughter with her new baby. I went into this gym hoping to purchase a 2 week membership. The manager and his staff were so kind to me and offered to let me work out there for no charge for the 2 weeks. The gym was clean and pleasant with nice equipment. I highly recommend this gym.
They bought out my gym and then wouldnt let me cancel. Garbage and greedy management
Small, but clean and well equipped gym, including a kids corner. A little more easy going atmosphere with less intense personalities here. Ages ranging from 20s to seniors.
I love this place! I love the employees and members. The gym is always clean! Classes are fun and the instructors are great. WISH WE COULD TAKE OVER THE WHOLE PLAZA!Jen is Awesome btw ; ) Amy and Sophie teach a great High Fitness class! Prices are super affordable!
Left and came back! On the smaller side compared to the bigger competitions, but has everything you need! Calm, clean, and awesome customer service. Not to mention great childcare. Happy to be back!
Do not sign up for this gym. Bad customer service, poor explanations for random charges with no notification to its members.Had an opportunity to speak with both the general manager and director of operations and had to close my bank account to be assured of additional unknown charges from upper management that might be decided for reasons not spelled out in the contract.No refund, bad explanation and fast talk. Save your money and find a gym with better operations.
Cant go wrong with Desert Fitness. Not the big fancy gym with all the extras but if you just need a 24/7 gym thats clean, has daily classes, trainers, weights and cardio then this is it. Great prices, super friendly staff a d I like that you. An use a mobile app to tune into any TV in the place.
I love this place. I’ve been going here since it opened. It’s got everything you need for a great workout. It’s always clean and the staff is friendly and helpful.
Super convenient!I love the location and affordability, and the staff is great! I was referred to this gym by a family member. They gave me a guest pass, and after a few workouts I have decided to cancel my current gym membership and join Desert Fitness. The atmosphere is also great, I feel very comfortable coming to this gym.
I was visiting the area and they were kind enough to give me a 7 day pass. It’s a great gym. It is well equipped and has everything you could possibly need. The gym is kept clean and the safe are friendly. They also have a pretty impressive selection of supplements at a fair price.
I had a tour here today because Im looking to switch gyms. The facility was clean and welcoming! Not to mention the great monthly rate! Im excited about working out here later!
I am a provider for a mentally disabled adult, today was the second time in a row his free personal training (PT) session was taken by a paying (PT) client. These appointments were made at least 2 weeks in advance and given my personal cell # in case of conflict. No call to reschedule, we show up for his appointment and someone else is taking his time. If you need just a place to work out, have fun. If you want a bit of attention on your free monthly personal training session, plan on paying for time above your membership to get the attention you want. Will not be renewing my clients membership here!
Trained for the first time with Brett. Brett took the time to answer all my questions and showed me how to work the machines on my training plan. If you want someone who listens to you ask for Brett. Clean center and helpful staff.
The owners decided it was a great idea to violate the members contracts. They charged a $26 fee without any proper notification and changed the monthly rate I agreed to in my contract with them. Not only did they screw over their members and break the law they also screwed over the employees who have to deal with all the angry customers as a result. Its a shame because the employees are great people and maintain a good environment in this gym. The stupidity of the owners shows how little they respect their members and its hard working employees.
I absolutely love this place. Very comfortable for a newcomer like myself. All types/ all fitness levels. Jen and AJ are terrific, this place gets 5 Stars. I’m there 3 times a week, I’m already seeing signs of improvement.
Always a great place to work out. Happy, helpful, kind, staff and such a clean place. All for such a great price.
Childcare is way too small. No separate space for babies. They only deep clean the floors once a week on Wednesday’s. Every time I walk in, it smells like dirty diapers. For how many children are always in there, they do not have enough workers in there. They just turn on the tv and don’t do any activities or crafts with kids. Its basically a free for all. The gym itself is fine. But the childcare is getting worse by the month. My membership ends in January. I’ll be switching gyms.
Super nice staff! Really nice and New equipment. The daycare was a overbooked however and there wasnt enough staff. I dont feel my baby got the attention he needed. Theres also not a separate area foe babies, which makes me a little bit nervous. There are lots of toys though and my 3 yr old daughter loves playing there.
This gym is awesome! everyone is so friendly the place is always clean. Best place to work out at!
Good gym, friendly staff, showers and lockers. Has all the weights and machines that I like. Only issue with this place was the mats I use for ab crunches were sometimes Bogarted by the classes who are solely women. Nothing against any of them, but more so the attitude of the instructors were a bit much at times. These are independent instructors of the gym, not gym staff. They would get mad and make things socially awkward if I had to get a mat. I ended up having to ask the front desk to keep a stockpile by the front, sometimes that was heeded and other times it wasnt. One instructor was incredibly disrespectful and publicly mocked me for it but they explained she gets paid by student. Me coming in there got her hopes up to get paid more I guess. No hard feelings against the gym as I dont see her doing classes there anymore. There is such a thing as corrosive femininity just as there is toxic masculinity.
Great gym, hasnt been too packed at various times. Parking lot is full a lot but cant blame the gym for that! Great 10/m gym with machines, cardio, day care and classes/personal trainers. Dont expect a lifetime fitness complex but very nice !
I like it, the kids like it. Its very fair priced. The equipment is good. People dont stare like at other gyms.
Terrible. Legal thieves
Communication with management is nonexistent. I have called and left messages with no return calls so their customer service sucks. When attempting to talk to whomever finally answers the telephone about the current additional fees, they say its posted inside the facility. But what if you havent been to the facility recently? Why should you be paying for fees you know nothing about? I should have never left LA Fitness!
Awesome place to work out with everything you need and the staff is like family, keep up the good work 👍🏽
Excellent gym. Great equipment, helpful employees, clean amenties, good price.
Great gym with all the equipment you would need. Nice and small si you get to know people.
Clean facilities. Extra-friendly staff. Convenient location. Parking can be a hassle in busy hours.
Nicer than youd expect for the price. Especially being 24hrs
Great selection of equipment and griendly staff. Never had a problem signing up and the prices are so cheap its worth it.
Very affordable and enough equipment to go around
Clean, inexpensive, no frills gym. Friendly staff, and awesome kid care.
Desert Fitness has the equipment I use for my daily workout. Still working out there after it switched to Fitness 1440. Fitness 1440 put in 24 hour access so I no longer see the staff.
Alright place that has your standard fair of equipment machines. Most people working the front desk are very friendly as they thankfully fired the stuck up girl who watched netflix the entire time. The restrooms are good, but havent used the lockers and showers so I cannot say on that end. I do think there is an issue with the yoga matts. I use those for ab exercises and it never fails that I havs to go in and grab one from the classroom at the end of the gym. One of the ladies who teaches the classes is disrespectful. Apparently, she gets paid per person which is why she was upset I just grabbed a mat and left. Hope she is getting paid for her time and effort because she makes it out to be that she is not.
Been a member here for 6 months now! When I started my body fat was at 23% and I have reduced it to 9.7% I am shooting for 8%. Before I start any gains. Cardio then Gains then follow with cardio and you my friend will be ripped!
Very clean. Great price. Lots of options
Love the managers, childcare workers, and class teachers here. 👍
Great place to workout!
Used to be a decent gym, but they raised their prices, changed their hours, and customer service has gone by the way side. Who would pay $25/mo for a tiny little gym in a strip mall, when the largest EOS in the state is across the street, for $10/mo??
My husband goes to work out at the gym and I’m in charge of financing and they always leave us with unexpected charges. This past month they charged a monthly fee twice! I can’t trust how they bill us. I’m always checking my account to catch the mistakes they make.
Very clean and organized.
Great affordable exercise programs
Plenty machines good parking
Really like this gym
Very poor management. Childcare kid to adult ratio is not followed here.
Great place to work out
Love my gym!
Clean gym and very friendly staff! Enough of a variety between classes and weights.
Great gym and price !!
Clean place to workout
Very good
Just a drive by
I like❤
Just a drive by.
Time to sweat
Clean place
Just joined