The staff was extremely rude, will never spend my money at this establishment. The woman at the counter basically tried to insinuate I was sexist because I asked to talk to a mechanic. Laughed at me and said we don’t have any mechanics available.....very very disappointing after driving 30 min to check the place out.

Did not take the car there because they have not opened the waiting room but they were nice on the phone

One of the best Euro shops in AZ!! 10/10

Drove my car in for a check engine light diagnostic. Was given an estimate for repairs that exceeded the value of the car so I decided not to have any repairs done. When I went to pick up the car it would not start. Reinhards would not take responsibility nor did they do anything to help to get it started. It failed to start and I had to have the car towed. Now I know that the car needed some service, but I drove it there and I have been driving it without starting issues. Reinhards has ZERO customer service, they wouldnt even help to try and get the car started. Do not take your care here for repair. They create more problems for your car.EDIT after Reinhards response: Ive owned several Mercedes and turned a lot of wrenches in my time. Fortunately I am at a point in my life where I can afford to have someone else maintain my vehicles. Ive seen my share of shady mechanics, like Reinhards, that do things like mess with the fuel relay and then want to charge you for a lot of parts and labor when all they do is re-seat the fuel relay and get it running again. So, yes, Im going to check the fuel relay. Just seems like Reinhards messed with my car to make more money.

Had My Audi done here for the cooling system...So FarSo Good!Thank You!

Im late on my review. But I bought my 2008 BMW 3 series from them. It was such a great experience. The owner and his wife were truly honest and could tell their love for foreign vehicles. With making such a purchase I felt it was clean business and walked away very satisfied. Did not have to worry about emmissions or even getting my new plates they did it all for me. Less hassle is always a plus. I have already recommended a few to them. Thanks again...

Not worth a flip or worth talking about. Zero stars

After an inspection on my VW at the dealership, I made an appointment with Reinhard to have engine mounts and brake pads replaced. They had competitive pricing, were quick with my repairs and told me my brake pads did not need replacing at the time. Woohoo money saved and a safe car. Thank you!

I brought my Mercedes in after another mechanic dropped the ball. The work was done promptly and professionally. Also, very reasonably priced. I look forward to working with them in the future … appreciate the great service!!

For years I took my car to a Mercedes dealership service center but not since Ive found Reinhards. I travel weekly out of state for work and theyve always been able to accommodate me with same or next day service for a fraction of the dealership costs. Im very happy they are located in Mesa and theyve done such a great job keeping my CLK running like a dream

I brought in a 1998 Mercedes E320 that needed headlight wiring repair. The electrical shop wont work on foreign cars. The dealer didnt even have the part! They were able to insulate properly a good, used part. Thank you for fitting me into your schedule the same day without an appointment. Now my wife can get to work without an Uber ride!

Honest mechanics and very fair pricing. A great family owned business.

I bought a car from them a couple months back which seemed like a good deal however when i got there to test drive they said i couldnt cause the car had no plates. Seemed kinda sketch anyway i drove around the parking lot and everything seemed fine however as soon as i got home the car started leaking coolant and it turned out the car had a bad head gasket that they tried covering up. Would not recommend avoid this place by all means i just lost about 3k my fault for not checking more thorough they seemed like trust worthy people however they are not.

Bought a used BMW and immediately started having issues with it shifting and also a coolant leak. They got it diagnosed properly even kept the old parts to show me and did the job at a great price too. Very friendly people. Will be back for sure.

Most knowledgeable, great people, fast service, Reinhard makes sure your car is safe, realiable, and finds out whats wrong with everything, very efficient..as reasonable as any german auto shop can be..non are cheap..

Very rude, I do not recommend this place

Avoid this place. After many weeks of keeping my van and $16,000 in bills from Reinhard Autohaus, I felt like it was the pre-WWII era, because customer service was a travesty. Failing to fix my MB Sprinter van for good, I was forced to take my vehicle to the dealer where Mercedes Benz of Chandler determined the work completed was far over-billed, substandard and a total fire hazard; they were adamant that repairs needed to be redone for longevity of the vehicle safety of the passengers. Reinhard’s even installed a new O2 sensor but it was fried by the time the dealer looked at it because it was wired incorrectly. Tack on another $3,500 just to redo the repairs that were performed here. Hard to believe? Yes but it’s 100% true. This was one of the worst auto repair experiences you could have. Think twice before you go to this mom and pop shop.

I gave them a second star only because my car was fixed and no longer has the issue I took it in for. Unfortunately, you run into issues that I didnt anticipate when dealing with a mom and pop type business.I understand you have to pay to play when dealing with BMWs and had no problem with the initial quote of $600 for a belt and tensioners. Coincidentally, I found out later that this was only $50 cheaper than Chapman BMW and I would have gotten a loaner vehicle in using the dealer too.A bulk of my frustration lies in being caught completely off-guard with an extra $100 tacked onto the bill for hoses that were supposedly broken during the work. I was never contacted during the day and when asked why, she said Whatd you want me to do, they were brittle so we had to get them. Being in customer service, I expect the common courtesy to alert a customer of an issue as it comes up or better yet COMMUNICATED AS A POSSIBLE ISSUE BEFORE STARTING THE WORK. Otherwise, I question whether they were really brittle or if the mechanic just broke them. Guess what? Mom and pop sure arent going to pay for them, they just charge the customer. Maybe the dealer would have handled it differently? I guess next time Ill find out since theyll be getting my business in the future.

Took my Porsche Boxter in thought the head gasket was blown and I let it sit for a while. Was happy to find out from Reinhard that it was NOT the head gasket but in fact the vent valve was clogged with carbon. He did a full tune up and replaced the crank case vent valve in no time at all. Showed me everything it needed before and showed me the parts he replaced after. Great pricing and very fair. I know some of the reviews show he charged for a check out fee well I think that is reasonable if he takes the time to look over the car and work up an estimate of what is needed. This is a great small mom & pop shop and I will recommend them to everyone. Dont be fooled by the other reviews. You cant believe everything that people write on the net anymore. Some people are just not satisfied unless its free and even then sometimes they still arent happy. Thanks Reinhard for getting my little Boxster back on the road again. Oh and by the way went through emissions that same day with flying colors. You know your stuff man.

Was a great time and the work was top notch, will give them all my future work! Thank you for being so thoughtful and caring about our needs and time line.

Reinhard & Pam are Awesome. Great Service at a Fair Price. Highly Recommend!

Surely one of the most offputting service experiences of my 70 years. Drove 4.5 hours in from New Mexico to have a diagnosis on a couple of Sprinter issues. Had a bit of trouble finding them and was immediately denigrated for not being discerning discerning enough to have readily seen their name on the building. Mea culpa.Next, greeted by roughly 20 signs on the wall - all warnings about what you can, must, or cannot do (leave vehicle more than two days, etc). One sign says to enjoy their waiting room, but dont think of asking to use the toilet! They state theirs private.Lastly, they asked whether I was renting a car from Enterprise or was being picked up. I said I was staying, using their waiting room. I was told I was leaving! No waiting for my vehicle. Being from 320 miles away, I literally had no alternative.At this point, I told both owners I was extremely uncomfortable, with both their attitude and all their negative signs. The husband, in a loud and aggressive voice, told me the signs were necessary because customers were always falsely accusing them of things.These folk may be quite technically capable, but I will never know. I departed posthaste - wasting two days of travel but feeling a sense of relief.

They were fast and efficient when my moms car took a dump on her

Great people. Great Customer Service. Great Mechanic Shop.

I bought a used Mercedes with a rough idle. Reinhards charged me for a diagnostic scan and told me the only fix for a rough idle was to replace the engine. I went home and poked around youtube for 10 minutes and decided to try replacing the MAF myself before doing anything drastic.The car has been running beautifully since then, over a year now. Needless to say, Im not impressed with their diagnostic skills and wouldnt recommend.

Rude front office staff. Refused work on my car because i purchased factory replacement parts and not their aftermarket products..hard to overprice things when customers are knowledgeable and prepared I suppose.

Excellent work and very fair pricing. My ML will now get all future work here

Reliable and autocross

Fast service