Weve been to this location several times over the last few years and they have been so great with us. I was involved in a pretty scary car accident this month and they have just been great helping me deal with getting my car fixed. Ruth is a bull dog and will fight for you! John has been great with keeping in touch with me and being honest with me about my car. I feel much better knowing that they care not just about the cars they fix but about us as people. I wont go to another body shop again. They have my trust for life!

Was rear ended and they came up on USAA as an approved vendor. Turn around was quick and everyone was very polite and professional. Got an estimate on a Friday, dropped it off Monday night and they had it ready for me Tuesday afternoon.

Great follow up. GM john reached out listened to my concerns, offered alternatives (scheduling) and other things to meet my needs AND provided the service I was delighted by last time I gave them my business. Still need to make my appointment which I will do today

Very professional and communicated every step of the repairs.

If I could give you a zero I would. Terrible customer service and communication skills. First it took them forever to get an estimate... My car just sat there for days even though I had a next day appointment. Then they took it upon themselves to begin working on it without discussing it with me. I sent my girl to pick up my car to take it to another shop. When she walked in the receptionist was too busy on a personal phone call to even look up. When she finally did, no apologies were made. She was very awkward and strange and the first thing she did say was your boyfriend doesnt like me. He called and his name is common so I confused him. Mind you every time I called for an update she would answer and have no idea what car, customer, or in general what she was talking about. We also had to wait 30 minutes for them to reassemble the car we never asked them to work on. No bueno.

Very professional & friendly service. My insurance was great and sent me here and the best experience I have had with a car repair company. They took the time with my car and kept me in the loop each day. They went above and beyond to help make my car look amazing.

Seriously, AMAZING service!! It is so nice to call a business for the first time and receive a warm welcome from the staff. Never made me feel like I was inconveniencing them with my questions. Ruth is great! Fast service and very considerate staff. Thank you!

We have been fortunate enough to have discovered this place so close to home. We have brought our car in 3 times now, and have been treated with respect each time, our car always looks wonderful and everyone is especially nice. Ruth is just a great person to talk with and explains things we dont understand. John and Ruth went out of their way to ensure we were taken care of extra special this last time due to some extenuating circumstances. I am very greatful for them.

The staff is outta this world 🌎!! I mean, talk about above and beyond, and I wasnt even a customer, just checking if they accepted my insurance... I walked into the lobby, immediately, the friendly salutations from the woman behind the counter🙋‍♀️, can I get you a bottle of water 🚰?? How are you today 🤗?? How can I help you, all with the cheeriest demeanor I havent observed in an employee anywhere, since the 90s!!Even though they dont 🚫work on clunkers like my mine (I rock an 87 Ranger!!), Ill be sure to take (God forbid I have an accident/a need to🤞😬🤞) it to Gerber Collision on Hampton in Mesa!! Thanks for being so friendly!!

Very professional and helpful

So far working with them has been pleasant

Customer service is a joke. Was outside putting on a mask & walked in a minute late to my appointment and was told I had to reschedule for next week. Would never recommend anyone waste their time here.As a small business owner I cannot believe how they treat their customers. 0/10

Quality, Care and great Customer service. From the moment I entered, I knew it was going to be a great experience. Ruth the Office Manager or at least should be, greeted me. explained the process and introduced me to Christian. This technician took the time to explain the How, the Who, When, Where and made sure I had a full time table of the repair before I left my vehicle. Ruth had a driver take me to get a great discounted rental car. Christian sent me texts to keep me completely updated as to how the repairs where going. my car came back cleaner than it probably ever been, the paint came back better than new from the dealer. Thats right better than the Dealer. DO NOT GO ANYWHERE ELSE. A true one stop repair shop. Thanks to all the folks at Gerber.

Nice place

Great service. Excellent repair job.

They did an outstanding job repairing our explorer. Dent repair and paint match absolutely spot-on. You also cant beat the friendly professionalism from everyone on the staff. Very Highly Recommended.

I was in an accident a few months ago. I brought my car to Gerber Collision & Glass in Mesa, right across the street from Costco. It was seriously some of the best service Ive had. The people went above and beyond and got my car done so quickly. Id highly recommend them. Jon was fantastic and so was the receptionist!

6 MONTH UPDATE: Paint is flaking off my hood, primer and color are gone exposing bondo. John had it warrantied and put me in a rental. Great office just iffy techsUpdated April 1, 2019: Christian reached out about my review and had me get in touch with John their manager. John explained the dull patches in the paint as a mistake during their detail process and the oily spot was from a plastic rejuvenation product. John had me bring the car back so they could detail it properly and paid for an uber to get me there and back. My original review gave them 3 stars but after watching them bend over backwards to help me they deserve all 5I really want to give them 5 Stars but I cant. On a good note Ruth and Christian are the best! Ruth is super nice, and Christian addressed all of my concerns and got me a rental when I had to bring my VW back.If you want the TL;DR, their office workers are great but their technicians must be lazy/or just not care because my car still isnt fixed. Id honestly reccomend another shop because the people that actually work on the car do subpar work.Theyve now had my car twice now and its still not fixed. The first time I got my car back it they didnt refill the coolant. The reservoir was bone dry when I got home and had it not been for the short distance between my house and Gerber, they would be replacing my car. Christian was nice enough to send a technician to my house to fill it up but thats still a critical fluid that shouldve been checked after the car had its radiator replaced. The hood was also damaged in the accident but my insurance admitted they shouldve put it on the estimate, and told me theyll arrange to have Gerber fix the hood. I just got the car back a second time and now theres patches in the driver fender where someone leaned against the car while the clearcoat was fresh, theres a white/gray spot where Im assuming someone sanded through the color while prepping the car. The hood also has this weird oil slick looking spot that Im hoping is from whatever they use to detail the car and will go away on its own. The office people are great but their technicians dont pay attention so Ill probably end up taking the Golf to a different Gerber to have these issues addressed under their warranty.

This place is incredible the service impeccable I will recommend them to everyone thank you so much John and staff

Wonderful customer service! They do great work and treat every customer with kindness.

Truly great service. My vehicle looked amazing when they were done.

Since the first contact, John was a great person to talk to. Ruth, the wonderful lady that answers the phone, was always pleasant to talk to. They took care of my car like it was there own. I drive an M3, and John recognized that right off the bat, knowing it was a special model, having just worked on one before i took my car in. I also placed some additional items in his queue for him to work on for me, and he didnt even blink. My car was supposed to be ready on Friday, and received a call from him (as well as a text and an email, talk about pro-active) letting me know that they got some last minute parts in late on Friday, and my car wouldnt be ready. Now, this is Memorial Day weekend, and I got a call Saturday morning (mind you, shop employees dont work on the weekend) letting me know my car would be finished around 11 a.m. His shop guy came in on his day off (John enticed him to pay him some extra overtime hours, at his cost!), and John called in his detailer to get the car cleaned up for me before i got there. Treated like a king. Will most definitely be going back here for any future body work. Great place, great work, great prices, great customer service.

Ruth and Bernie are the nicest people in there, fixed me jeep up good as new. even had it done early which was pretty cool, they are fast, professional and have the best customer service. plus they keep you updated via text message which was a nice touch. thank you folks.

Went out of their way to accpmodate my needs. Excellent work and completed ahead of schedule. Emailed each day with a progress report. Just GREAT.

Could not have asked for more, excellent customer service, worked with our schedule needs, maintained excellent communication, and a very clean building. I would highly recommend their service.

I was a little disappointed.Some were nice and tryed to be helpful.But I hope my car will get back to normal soon.

While I hope I never need their service again, I wouldnt go anywhere else!! These are the nicest people and the best provider of this type of service I know of. Thank you for everything!!

John, Bernie, Ruth and the rest of the team at this location are exemplary in their customer service, attention to detail, communication throughout the process and quality of work. Highly recommend for any car/glass repairs.

Walked in, was treated very well by the receptionist. Tony took care of the estimate and was extremely knowledgeable. All around great experience.

First, told me to come between 5:30-6 pm to pick up my vehicle. I tell the woman I can come by 6:30 at the latest. Turns out they close at 6, why would you put a pickup so close to closing..? Second, tried charging us the full amount for what insurance was meant to cover, and then pretended like we didn’t show proof of insurance and somehow magically lost all documentation. Then while my wife is with our three week old in the lobby, the weird ass receptionist starts talking about how she beats her kids with a paddle for discipline... um thanks for the unsolicited parenting advice, but we don’t plan on beating our baby. Not good small talk for the woman and infant. And, we have proof that we ordered a new grill and would pay full price for it, they didn’t even put the order in. So I give it a two star for them staying half an hour past closing and repairing the vehicle. Wouldn’t recommend lol

Great job fixing my truck. Customer service is fantastic

Absolute joke of a business! The ONLY person there who knows anything is the front desk lady. Bernie is a clueless fool who will lie to your face to cover up his ineptitude. This is a collision repair business that farms out their alignment work to one of the worst most corrupt run businesses in the area. They told my wife and I 3 different lies to cover up something they did to our tire after we dropped off our vehicle with them. DO NOT USE THIS PLACE! YOU WILL REGRET IT LATER!

Best service Ive ever received from a body shop ever.

Always a great job done.

Horrible customer service. No one would return phone calls. We went somewhere else to have our car fixed.

I would suggest another auto body especially if the want to first receipt an estimate even that an hugh hassel!

Very professional and they do excellent work

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Excellent service and quality repairs.

Clean and friendly environment. Was picking a co- worker up. I havent used their services. He swears by them.

Had an appointment at 2:30 for estimate and due to the distance I live from here & traffic I came in 20 min late. The girl at the front desk said well its almost 3 now you want 2:30 tomorrow? I drove all the way over here and thats how they treat customers.... screw them.

My vehicle looked brand new when they were finished!

It was great!!

Called for a quote. They first said they dont paint cars, then said they do but it starts at $10,000. Ill keep looking. :-)

Friendly workers

Very helpful

Great service

I went for an estimate. They treated me very well. Might go back to get the car repaired