My tech, Lucas was a very nice and professional guy. He explained what we needed and how much everything would cost. He ordered parts, they werent in stock. He came back worked until everything was perfect. Would definitely recommend him and this company.

I had my 17 year old AC replaced. Shvan came and was incredibly professional. Despite the loud roof noises, I was able to take a nap through most of the installation! He & his helper were professional, kind, quick, informative, and did a great job. Bart my sales person was great as well. Highly recommend!

Im on the East Coast. I came to this site for a brand recommendation for a good or better Central AC replacement. I came away with a basic understanding of the whole AC situation.My take away is that Ill try to find a top installer in RI to install a Bosch better unit.

Magic Touch Mechanicals website has plethora of information on HVAC related stuff, so I thought that even though I dont live in their service area, why not ask a question from an expert. The owner, Rich was prompt in his response and super helpful in answering my questions. His answers provided clarity and helped me make a prudent choice for my home AC and Heating system. He even shared some links to properly educate me on my decision. I just wished they were working in my area so I can actually hire their service. Thanks and truly appreciate your help.

Excellent experience...........and Im in North Carolina! I was having difficulty getting information from my local contractor about a proposed Bosch package system. Given Magic Touchs extensive experience with Bosch, I submitted my question through their web site. Rich Morgan, the President of Magic Touch, responded quickly and in detail. Excellent (non)customer service.

I initially called Magic Touch for a second opinion and an estimate on a new system. Lucas came out and did a phenomenal job! Not only was he able to figure out what was going on very quickly, it turned out the first company had completely misdiagnosed the problem. Lucas explained exactly what was happening and what my options were. Whereas the first company had immediately pushed me to a new system, Lucas listed that as ONE of my options. He was also able to tell me exactly what equipment I had since I havent been up in the attic yet (just bought the house). My system is starting to show some age so I went ahead with a price quote for a new one and he was able to provide that as well. He took the time to go through all our options and answered all our questions. I want to collect a couple more quotes for comparison, but so far these guys are winning based on customer service alone. On a completely unrelated note, Lucas tried to make friends with my lazy hounds but they were being total snobs 😄

Jeremy was courteous and professional. He was on time and very thorough. He explained everything and made sure we were fully informed before making the final decision. It was like having a friend come fix my AC!

An excerpt from a much longer letter sent to Magic Touch to which they never responded:Since having the units installed, your technicians have made more than TWENTY visits to our house to make repairs or to reinstall or rewire some component. Rather than provide us with increased confidence in the product and your company, each of these visits has left us with continually diminished confidence in the systems and their relative installations. Despite most repairs being responded to in a reasonable time and manner, each visit required us to rearrange our schedule so someone was home, usually for over an hour (or more) each time. And every time a repair was made, it always seemed to be someone else’s fault or problem (e.g., “I’m not sure why the other technician did this...” or “The installation was correct, so this must be an issue with Goodman.”). In addition, it always seemed to be a different problem than the previous technician fixed the time before. There have been so many issues, I can hardly remember them all.Eventually we had had enough. We talked with Rick about even more issues we were having with the units. He sent a technician to get things working and said he would talk with Goodman to see about getting a rep out to our place to inspect the units. Some time later, Rick, Darrell, and the Goodman rep came and took a look at the entire system. From what I could gather, it was a classic finger-pointing match between Magic Touch and Goodman, neither one claiming responsibility for the problems we were experiencing. The Goodman rep tried to reassure us that they stood behind their product and that we were working with a great company (e.g., “Goodman stands behind its products with a ten-year parts warranty for catastrophic system failure.”). The reps from Magic Touch, on the other hand, stated that it was a Goodman issue. Either way, everything seemed in good working order when they left (like it always is after their visits). Rick even said he would talk with the owner about options going forward, something to give us confidence in our choice of Magic Touch and Goodman (i.e., an extended warranty or taking the units back- which we requested and he begrudgingly agreed to ask about).The following month we saw failure after failure with the unit, thermostat, or some other issues, depending on the visit and technician we speak with (the problem rarely seemed to be something the techs could agree on). As your records will show, some weeks we literally had a Magic Touch Mechanical rep at our house every other day because of some issue - and nobody ever wanted to accept responsibility.Finally, it was decided that your techs would try and “hard wire” both the unit and thermostat. So for the past 5 months we have had wires taped up around our home and a thermostat taped to the wall. See attached. Although the units appear to be working, it’s difficult to tell whether this is because the problem was fixed or because the units have hardly been running at all throughout the winter. It’s also probably just a matter of time before the freight train startup sound coming from one of the units (which we told Rick about and was never addressed) results in some sort of failure, catastrophic or otherwise. When we called Rick to report back about the hard wiring, it took several attempts before we heard back from him. During the call, he abruptly explained to my wife that it must be our wiring that is the problem; that he would send someone out and give us an estimate; and that we would have to pay out-of-pocket to have the work done! After multiple failures, many hot nights, and an absurd amount of visits, we do not think the rewiring bill should be our responsibility. Everything was working just fine on our old units- it was just time to replace them in anticipation for the future.Now, when we called them recently to fix the recent issues, they told my wife that they would no longer service our residence.

Very impressed with Magic Touch Mechanical from the first phone call! Jason arrived and was able to diagnose and fix the issues in a short time. He was polite and very knowledgeable! I know I will continue to use and recommend their services. Glad I called them!!!Robin Burros

I just really want to give a shout out to Jason. Hes the best a/c tech guy Ive ever interacted with. Hes extremely thorough, efficient, timely and respectful. Aside from how great his work ethic, and actual work, is. His customer service is impeccable. He showed his everything he was going to do and did, really took his time to answer our questions and was very respectful when needed to enter the house.Magic touch overall was a quick and easy experience work with. Kathleen, is very kind and straightforward, helped us get everything book and stayed in top of checking in with us. Bart was also very well versed in ac units and kind. And I appreciated him following up with us when we thought we might need to get a new unit.I would highly recommend this company to anyone needing ac repair work.

Replace the voltage distribution block and voltage absorber, and cleaned the indoor and outdoor coils. It had been a few years since I had maintenance done and those dirty coils were really effecting the efficiency of the unit. Not to mention it was running noisily. Now it purrs like a kitten. Well worth the $1700, and much better than the price to replace the unit if not maintained properly.Lucas did a great job and was SUPER nice.

Lucas came out to quote replacement of a 25+ year old air conditioner. We discussed several options of which he was very thorough, he took the time to answer my questions, and explain some ac basics in language I could understand (not too technical). Although I ended up going with a different company, I appreciated his thoroughness, expertise and professionalism.

Had a great first experience with Magic Touch Mechanical checking out my old trane package unit that was really showing its age with these July 100+ days. I appreciated the text with photo of the tech coming out and when to expect their arrival. Jeremy did a really great job evaluating the unit and explained in great detail what was occurring with it and what it would take to fix it up. All my questions were answered and all possible options presented in a professional and honest way with quotes in writing. We have decided to replace the unit and have so much confidence that the installation crew from Magic Touch will as professional as Jeremy, we will get a quality install and setup which is so important to a HVAC system operating correctly.

My air went out, the company allowed me to use a portable AC unit until my unit was replaced. From signing the contract to having the ac installed it was a quick few days. Lucas was professional, knowledgeable, and went above and beyond. Would recommend the company for ac needs.

Lucas did a great job explaining what was wrong with our ac unit. He gave us various options to allow us to determine costs. He completed the job thoroughly and quickly. Would go with them if we need anything in the future.

Lucas was our technician today, he was very nice and professional. He was here to do a maintenance check on our new a/c unit. He found a leak while he was here, so we are very glad he found it in time to repair it. Thank you Lucas for your hard work and dedication to customer service!

5/5 Stars for Magic Touch Mechanical. Lucas their technician was knowledgeable, respectful, considerate and explained the issues we were having with our air conditioning unit and the solutions he recommended we take. I definitely recommend Magic Touch Mechanical for all your HVAC needs.

Woke up at 4am and the A/C was not running. Called their office immediately (24 hour response) and they sent Lucas out that day to look at the problem. He worked efficiently and quickly to diagnose and fix my problem - extremely important when its 115 degrees outside. Would highly recommend Lucas and the Magic Touch team!

I was VERY pleased with Jeremys recent visit to my home to inspect my A/C. Professional, personable, and thorough. Im a fairly detail oriented person, and I know I can ask a lot of questions sometimes. Jeremy was very patient and explained EVERYTHING to my satisfaction. Thank you!

Lucas was our service rep. He has been at our home at various times previously (we have our HVAC system checked semi-annually). Lucas and the rest of the Magic Touch team keep our heating and AC running smoothly, and on those rare occasions when we need service, they are prompt and responsive.

It was a great experience. They completed the initial inspection and needed to get parts. They kept me updated and called to confirm night before and day of. They offers a good tracking so you know when the technician will arrive. Jeremy was very professional; knowledgeable, and helpful.

A very fine and knowledgeable young man! Gives me hope for our future!

Lucas was here and gave us very good service. He was really polite and informative concerning the maintenance on our air conditioning.

I contacted the company to diagnose the problem with my electric fireplace. The company claims to be experts at fireplace repair. The person they sent out was inexperienced. He had trouble opening the fireplace. Once he figured that out, he had to call his supervisor to walk him through what to check for. He took about an hour to finally come to what he thought was a diagnosis. Since he had to rely on his supervisor for guidance by phone, I had no confidence he even diagnosed the problem properly. Then the workman had a very difficult time reassembling the fireplace. It took him over an hour, and I had to assist by looking up the manual online. I highly recommend you find a different company for your fireplace repair.Here is a quote from their website. we guarantee once our highly-trained fireplace technicians have rejuvenated your fireplace or fire pit, youll not only use us again, youll call us for the other services we provide.The person they sent out was barely-trained and not highly-trained!

Great service. Knowledgeable understandable explanationsLucas did a great job!

Site on Google states they serve Maricopa, Gila and Pinal Counties but when I called for a quote the phone rep says they dont service Florence, the Pinal County seat. So if they will lie in their own advertising, I would watch their ethics in service.

Lucas and Shvan showed up yesterday morning ready to get to work! They very quickly has the old AC unit off my roof and started working on the ducting in the crawlspace. Unfortunately, there were some issues with the work order that caused some confusion about the requirements of the job. Lucas and Shvan consulted with me briefly to get my input on the situation then called over the salesman and owner to make sure that they proceeded with a plan that would result in the best ducting configuration for my house. The job took a bit longer than initially expected, but caused no inconvenience to me. I appreciate how polite and diligent Lucas and Shvan were in working hard to get the job done right. I look forward to continuing doing business with Magic Touch Mechanical.

I dont write many reviews because it takes time and most of the time, service is just ok. Today was an exception! Lucas came to fix our gas fireplace and all I can say is....we will use this company (requesting Lucas) to service our A/C, duct cleaning and our fireplace (if needed). He was super professional, explained everything as he was working and was a young man that we felt really comfortable having in our home!

We are selling our house and have been scrambling to find a fireplace maintenance company to get our fireplace in working order. Jason was our technician and came out to service our unit. Jason in a matter of minutes got it operational. He was very professional and explained each step of what he was doing along with recommending future services we may like to get at some point down the line. I would highly recommend this company and would specifically ask for Jason to come in the future.

I called Magic Touch Mechanical to check out my A/C not blowing cold air consistently and not holding my set temp. They were able to schedule me first thing the next morning, which was impressive! Lucas gave me a call to let me know he would arrive in about 30 minutes and we had a quick chat about my issues. He arrived on time and checked out my unit. Gave me a VERY thorough explanation of how the whole unit worked and diagnosed my issue very quick! He explained everything in detail and answered every question I had. He was quick to repair, was very nice and professional, extremely knowledgeable and got my A/C back up and running! I will definitely be using Magic Touch Mechanical again, and for sure will be requesting Lucas as my tech =)

Excellent installation team and the ductless AC performs as described. Salesman explained how the system would work and how it would be installed. I’m very happy with the overall experience. I highly recommend Magic Touch as your next contractor and service provider for heating and cooling matters.2021 Jason did an excellent job today. Very thorough and professional.

Evaluated A/C for replacement and provided a detailed proposal.It was good to see Lucas Stark again. As before, Lucas explained the condition of our A/C unit and together we decided replacement was logical. He helped us to determine which A/C unit was right for us and sold us on the Bosch unit. He really made the transaction comfortable.

The tech came out on July 4th and installed a new motor and added refrigerant. Great service!

Jeremy came and cleaned our outside fire pit which required red rolling some holes. He also tested and inspected our inside gas fireplace. He was very professional and explained everything thoroughly and ensured we understood. He took pictures and showed us what was going on and offered a variety of options for repair and / or replacement. I would highly recommend Magic Touch Mechanical. I twice had out the competitor who did not have nearly the same level of customer service

Jason is very polite and professional. He solved the problems with our fireplace and they both look and work so much better. Loved his suggestion to add a remote, solved a lot of problems. He is welcome at our house anytime!

This was the best experience Ive ever had with an HVAC company. The technician, Jeremy, was incredibly thorough, professional, and took the time to make sure I understood everything that he was saying. Depsite it being a relatively new unit, he found an issue and was able to remedy it. He politely shared several options for me to consider for future purchase, but was never pushy. I recommend this company to anyone who needs HVAC installation or service.

Jeremy was very knowledgeable about HVAC and explained what he was doing and why, he also explained what the different readings meant so I could understand. He was here when he said he would be.

Lucas was really great. Explained all aspects of repair to our gas fireplace. Got us back up and running.

Lucas was great, answered all my questions and gave great options for our fireplaces. Has them all up and running. Very pleasant and helpful. Would HIGHLY recommend!

I contacted Magic Touch Mechanical when I discovered that my gas fireplace was not working. When I called, the person who helped me setup a service appointment was very helpful courteous and professional on the phone. Likewise, the Service Department kept me well informed on the status of my service call and when a technician would be arriving. The technician, Lucus, was called 30 minutes in advance of his arrival to let me know he was on the way. He arrived in-time and was courteous and professional. He quickly diagnosed the problem and resolved it in short order. Overall, I couldnt be more please.

I am thoroughly impressed by Magic Touch Mechanical. Last week my air conditioner was no longer cooling. I called for an appointment and Sierra was able to squeeze me in later that same day. She sent Jason and Lucas out to diagnose my problem. They were very professional and explained that I could fix my unit at a great expense. But my unit is 24 years old and really needs to be replaced. They explained why replacing was more economical in the long run than putting a band aid on my old unit. And patiently answered all my questions. I agreed to the new unit. I was set up for install the next day with Darrell. Darrell was also very professional and made sure i was set with working air before the day was over.This entire company made such a disastrous event in the middle of July in Arizona not so terrible. Thank you to Magic Touch Mechanical for making me and my family cool in less than 48 hours.

We used them to fix our propane gas fireplace. Service was excellent and professional from scheduling through diagnosis and ordering new parts to final repair. Jeremy was excellent.

Lucas helped fix the gas fireplace in our home. He was prompt, polite, and professional. Took the necessary steps to diagnose the problem properly and then fixed the issue promptly without rushing. Took his time and checked over his work when completed. Cant ask for anything better in this situation. Obviously Id recommend him if you are in need of this kind of home repair. Thank you!!!

They coordinated the text arrival and arrived on time and quickly diagnose the problem.The only issue I have is when he left he turned and drove over my curb, knocked way out of whack on my driveway while he was talking on the phone and he never looked back

Jason was amazing! If I could give him a million stars I would! My one year old AC suddenly started blowing hot air today August 31 and I called Magic Touch Mechanical and he came over almost immediately to check my furnace out. Turns out the fan motor was broke and he had to order a new part and that part would cost over $900! Luckily I have a 5 year warranty so I don’t have to pay a dime. Jason went above and beyond though. Even though he can’t come back to install a new motor until tomorrow, he showed me a work around to get my 95 degree house cooled down. And it worked! The temp is now down to a cool 75 degrees and he told me what steps to take if the motor is overheating again and the temp starts going up again before he could get here tomorrow.Always make sure to get a warranty with any expensive appliance as the parts to repair could be astronomical. I had asked why the motor broke when it was only a year old and he said 1-2% of the time, you could get a new unit that had a defective motor from the start. I was one of the unlucky ones to get a defective motor. Fortunately, I bought the unit when they had a sale going on for a free 5 year warranty if you buy from Magical Touch and have them install it.Jason was super friendly and professional! He needs a big raise! Thank you Jason!!

We were very pleased with the service! They removed our old AC, installed the new AC unit and removed & replaced the old duct work in just one day... on a day in which it was about 115 degrees outside and maybe 140-150 in the attic. Ty was EXCELLENT at his job determining what we needed and providing multiple options. We had two other contractors through Angies List, neither of which came close to the service Ty provided, and while the others said they would have to chop up our ceiling to provide access to get the new AC in, and then repair it afterwords costing hundreds of dollars, The Magic Touch crew was able to get everything done without chopping up our ceiling. I had my eyes set on Goettl or Parker & Sons, but Magic Touch blew them both away. HIGHLY RECOMMENDED!

Jeremy came to check out our gas fireplace. He was very professional and explained everything he was doing. Would definitely recommend

Lucas came to service our Fireplace and was very professional, and knowledgeable ...he came in a timely manner and was very nice. We really appreciate his service

Jeremy came out to repair our propane fireplace issue and nailed it within 5 minutes of his arrival. He left our home spotless and did a great job ! Thanks, Jeremy, you are 5 stars !

Magic Touch sent a crew to replace my entire AC split system. Over the years many different parts had been replaced but I could no longer take the poor cooling performance and high kWh usage that I faced every day. The crew worked competently and did all the right things that I required. Magic Touch was equal in price to the other contractor I had under consideration but a five-year maintenance promo won me over and sealed the deal. I definitely recommend Magic Touch to anyone looking at a full system replacement.

Lucas Stark of Magic Touch mechanical is a pro who knows air conditioners inside out. Hes very considerate and knowledgeable and treated my expensive new air conditioner with kit gloves including not putting any scratches on it. He fixed my air conditioner expertly. He walked gently on my old roof as well! He will also be coming a couple of times a year to maintain my air conditioner properly with preventative maintenance and cleaning. Theyre quick response time save me from having to spend a night in a hotel do to my unexpected air conditioner failure. Go with this company they are A+ rated by the Better Business Bureau. Youll be glad you did!

This is the third time I have used Magic Touch to provide maintenance for my gas fireplace. Lucas did a fantastic job and explained everything he was doing so I would understand. Excellent experience.

Darrel was awesome. He is extremely knowledgeable and does an outstanding and thorough job. He is more than happy to run through the system with you and provide his lessons learned as well provide reasons as to why things are done a certain way. I am thinking of upgrading my second hvac unit through Magic Touch because of how knowledgeable and skilled these guys are. Thanks again Darrel

I dont write many reviews, but Jeremey W. definitely deserves one! He was extremely professional and spent after hours with us to fix our fireplace.When he first showed up he put booties on (even though he didnt have to) and help us troubleshoot our fireplace to the nth degree. He was willing to work late and diagnosed the entire unit (Astria Sirius direct vent) to make sure everything was working properly, ended up fixing our fireplace just in time for a Christmas party. Highly recommended service!

I made an appointment to have my air conditioner serviced for the first time in 3 to 4 years. The office staff was great about keeping me updated on when the technician would arrive. The technician (Lucas) showed me the issues that he found, presented options, and took before and after pictures of the changes. Lucas did a great job, was fast and efficient, personable, and put my 3 giant dogs at ease. I highly recommend Lucas.

I was very pleased and impressed with Magic Touch Mechanical. I live on the east coast, thousands of miles away and found some of their blogs and information on line. I e-mailed the company and the owner and president of the company Rich Morgan, personally took the time to respond the same day with very helpful information. If he could give some free advice and take time to someone thousands of miles away I can only imagine the great service he must provide for customers in his area. Keep up the great work.!!

Ty came out to give us an estimate on a new AC system and seemed extremely knowledgeable about the AC and ductwork system. He made us feel as though this company knows what they are doing.Darrel, Daniel, and Diego installed our system just a week later. They were very professional and courteous. When all was done, they cleaned up the best as to be expected. We are pleased with the experience. Hopefully this summer we will see better airflow and a lower electricity bill.

Lucas did an excellent job refurbishing our fireplace. Very pleased with the service.

Lucas did an after-hours response to a no-cooling situation. He did a good job explaining the malfunction to me and then worked very hard to restore the system. Much appreciated Lucas!

Jeremy W. was on time, professional, did a great job and cleaned up before leaving. Wore a mask and shoe covers. Top notch service!

Lucas went about and beyond and changed my air filters during our routine maintenance. Thank you.

Our gas fireplace no longer worked and had not had maintenance in years. Jason, who is very professional and friendly, not only got our fireplace working ( we needed several new parts) but it looked great- brand new- again!

Jeremy was very polite, clean and punctual. Couldn’t be happier with the service or price either.And I want to add that their staff (I talked with Pat) was excellent! It’s not very often you get kind courteous and prompt service these days. So I thought I’d take the time to give them 5 stars - they deserve it!

Magic Touch replaced our two rooftop heat pumps last week. Darrel and his crew (I wish I could remember their names...sorry, guys) did a super job on both units. Were very satisfied with the entire process, from planning & sales (Mike) to the finished installation. Everyone we dealt with was friendly, professional, and competent. Oh...and we got a great price, too. Highly recommended.

Magic Touch Mechanical made the process of having my AC inspected smooth from the very first phone call and quickly got me scheduled for same week inspection. They provided a 30min heads-up call before arriving, which many companies have said they would do but then just show up without notice. Jason was very polite and thorough. He took the time to go over his findings and recommendations for maintenance and enhancements to my current system. He provided cost break down for all of the options and didnt make it feel like a pushy sales pitch. Jason exceeded my expectations for the service provided and I will definitely continue working with him and this company for my future AC/Heating needs.

Jason is always amazing and honest to work with!

Today Jason G. Came to our home to get our fireplace back to normal. He was personable, knowledgeable and more than competent! He explained everything he was doing to us while listening to what we defined as the problem. He has great communication skills and took the time he needed to fix our fireplace. He also gave us suggestions for the future of our fireplace. We are extremely happy with his service! And we once again have our fireplace back to normal!

Had our air conditioning go out overnight with expected 108 temps. The didnt have a technition available for another day and a half. They were able to get someone out to us 24 hours early. Life savers. Good job.

Lucas Stark is a very Dedicated & conscientious technician. He worked late into the night 2 days this week to get our AC working again (had to wait for a part). It’s so nice to be cool again!!! Thank you Lucas & Magic Touch!

My girlfriend and I bought and moved into our new house in mid-November. The previous owner indicated the fireplace hadn’t been working for the 6.5 years that he and his wife lived in the house. Before we moved in, we had a home inspection done and the inspector confirmed that the fireplace didn’t work. So, I assumed it was probably going to cost a small fortune to fix the fireplace, especially since it hadn’t been working in years. I called Magic Touch Mechanical to come out and give me an estimate on how much it would cost to get it working, so I could make a decision on whether I wanted to get it fixed now or wait until later. However, today I was pleasantly surprised! Lucas Stark, a really friendly and devout professional, came over and looked at the fireplace, intent on finding the problem. What apparently hadn’t worked in years and was believed to need extensive repairs, Lucas had up and running in not even 10 minutes. The $129 service fee was a drop in the bucket compared to what I thought it was going to cost. Lucas explained the steps to get it working and stuck around to watch me do it a few times to make sure it worked as it should and that I didn’t have any problems turning the pilot light on myself.Bottom line, if you need to have something fixed at your home, I hope you are fortunate enough, like me, to get Lucas! He sincerely wants to help his customers be happy with his service. You can tell he takes pride in his work leaving the customer’s home knowing that he made a difference in their lives.I will undoubtedly use Magic Touch again and will recommend them to my friends and family. Thanks again, for your help, Lucas! All the best, my friend!

Magic Touch has been serving my AC units for over 15 years now and they’ve always been awesome. Lucas did my service again this year and he was great! Fast, efficient, and left no mess behind. Awesome service, as usual. Thanks!

Gas fireplace worked on. Kept informed, very friendly, quick reples to qoutes a nd questions. They even have a live person on call to answer emails/questions, and the app for arrival time with the professionals picture so you know who is coming

I absolutely love Magictouch Mechanicalafter a bad experience with the company I originally had install my unit my sister suggesred I called Magic Touch Air Conditioning and boy I am sure glad I found them. Simply fantastic on every level, not one thing that was just so-so. Thank you Magic Touch Air Conditioning.

David O. at Magic Touch Mechanical provided great service when I called them to do some preventative maintenance on our mini split AC. He was professional, courteous and very thorough. We will definitely be using them again!

We have been customers for over a decade, and are pleased with the workmanship, service and courtesy we receive from this quality company. The main reason we have remained customers is due to Candace, the outstanding office manager, who has always made us feel like valued customers. She is highly efficient, thoughtful, helpful, patient, amicable and professional. We have had excellent technicians who are trustworthy, proficient, skilled and personable. Last year, our technician, Patrick, provided an excellent experience. This year, our technician, Lucas, provided excellence as well. Trust, integrity and honesty are very important, and this company provides that. I also enjoy the email they send indicating information regarding the technician and his arrival as well as the literature they provide in the mail and the emailed invoice they send upon completion of the visit. Appreciation to the owners and management of this company and the entire staff including the professionals I spoke to on the phone to schedule and re-schedule our appointment. Appreciate the Magic Touch!

I recently had to get pool heat pump repaired, and asked my pool guy for recommendation. He had hard time finding someone, but found magic touch. They came out quickly and repaired pool. Technician was very kind and explained everything along the way. The only problem I had was the unit was low on r410a refrigerant. He explained the refrigerant cost for the first pound would be $251, and each additional pound would be $40. I was shocked at price, but I felt somewhat pressured to get the item fixed and after incurring an $89 the trip charge, I decided to do this. My total bill was $433 (trip charge, refrigerant, and two Schroeder valve stem covers). Afterwards I did some research and found another person that would have done the refrigerant for $30 a pound. That’s a huge difference in price.While I thought this company did a good job explaining everything and with service, the pricing for their services appears to be EXTREMELY high. I’d make sure to shop around before committing to use this company.

Jason was the Technician who repaired our outdoor fireplace. He did a wonderful job letting me know what was wrong and how he was going to repair it. He was prompt, polite, and knowledgeable. I am so happy with Magic Touch that I signed up to be an annual Customer! The phone personnel are pleasant and polite too.

The website gave me the info I needed to do an easy troubleshoot to get my fireplace fired up for the first time this season. Saved me a service call on a weekend. Thanks.

We had to have our system rebooted and Jason was quick to fix it and had our cooling down in no time! Very friendly and detailed. We have always been happy with Magic Touch.

I sent an email request through their website and got a response the same day. A day was scheduled for work on our fireplace burner. We received a text an email the day before confirming the visit. We received a call the next morning from their dispatcher letting us know the technician, Jason, would be calling in approximately 30 minutes. That call came on time, and we were informed by Jason that he would be at our house between a ten minute period that morning.He arrived on time. He was very friendly, and professional . He explained everything that he was going to do, and suggested things we could do to keep the burners working well in the future. His cleanup was excellent. The price was as told to us when they first contacted us, and was very reasonable.We will not hesitate to use there services again should the need arise.

Lucas was great and explained everything clearly and with photos too! I would definitely request Lucas to return to my property! Thank you Magic Touch you were great as always.

Awesome company, reasonable price. On time and responsive to my concerns. System was operaring flawlessly after install. Thank you Magic Touch

Great job on all of the fire places.Would highly recommend again.

Very clear, informative information that helped me with a pilot not staying lit on my fireplace gas logs. Thanks for the help.

We so appreciated the email verification as well as the call prior to the scheduled arrival time. Jeremy W. was on time, polite, kept things clean during and after the work. He was very thorough and has made us very happy with the whole experience. Thank you so much.

Jeremy came when expected and was able to fix and replace in one trip. He gave multiple options so I was aware of what had to be done and what was best to be done.

Lucas did an excellent job on my AC. He worked well past quitting time to get the job finished so I could have AC that night.

Lucas came right at time he said he would arrive. He explained what he needed to do, and cost. Friendly competent young man. Worked quickly.

A couple of years ago I was lucky enough to get hired on by Magic Touch mechanical. Ill give you a little bit of background.I went to the Refrigeration School Inc. (RSI) in Phoenix. During my studies there a couple of my instructors had strongly recommended applying for Magic Touch Mechanical. The reason? They are an energy management company, not just a comfort solutions company. To me that meant I could learn a lot more than with any other company. Three weeks before I was to graduate I put an application in to be hired. Two weeks before my graduation I received a call to have an interview with the service manager Rick. The interview went well and as we were concluding he asked me if I had any questions. I pointed at my eyebrow stud and I asked What is the company policy about piercings? And Rick immediately responded Leave it in, thats what makes you you. That was the instant that I knew this was a different sort of company to work for. They respect their employees enough to put themselves into our shoes. They know that a happy employee performs better and satisfies customers more completely than an unhappy one.Company culture comes from the top down, and Magic Touch Mechanical has set the bar high. I value my job because of the people that operate the company who make me feel valued.I implore you to give Magic Touch a try and youll see the difference. From the moment we call with 30 minutes heads up, show up on time at the door wearing foot protectors and following CDC guidelines for your safety and ours you will see we are not your average Comfort Solutions Company.I look forward to discovering the solutions you need and want.Jason - Service Technician.

Jeremy did an outstanding job. Very professional. He explained what he was doing throughout the process.

Our service person was Lucas. He was on time and professional. He explained everything and took pictures. I would recommend Magic Touch. Thank you so much!

Great experiance with MagicTouch and Jason. Very professional, on time, and well communicated. Would highly recomend.

Jason just finished servicing our HVAC system. He was awesome! Efficient, professional and extremely courteous. He was respectful of our home, and our dog! Not too often you get a service guy who has such good qualities. Great job Jason!

Lucas Stark arrived to perform annual spring inspection and quickly identified that the AC power surge protection module on the AC unit had malfunctioned. It was under warranty and he promptly replaced it. Very pleased with his customer service and work ethic! 5 Star Performance!

Jason was our technician. He has sound knowledge of company/hvac procedures and takes pride in his work. He explained the processes, answered questions, and even took before and after photos. Add to that he was working in extreme outdoor temperatures and did not cut corners to save time. He is a wonderful asset to Magic Touch!

They are responsive, on time, and send an email with the service persons name and photo the day of arrival. They do great work. I hardly ever click on Value for anyone as we tend to think that everything costs too much now days. Yes, we are senior citizens. ;-D But they seem to be in line with other companies charges.

Amazing Service with Brad! Magic Touch Mechanical answered my numerous calls over the last two weeks and never put me on hold. Brad arrived promptly this morning to replace parts in our gas fireplace. He had a great attitude and was a wonderful and professional guy. This is our first home with a fireplace so we had a lot of questions and Brad was very patient and knowledgeable on all things gas fireplace related. He even graciously removed the glass front and back on the fireplace so we could clean it while he worked. He explained everything we needed to know about operating a gas fireplace safely and the importance of carbon monoxide detectors. He wore shoe protectors and cleaned everything up before he left.Definitely would recommend. 10/10

Explained everything involved throughout the process. Very happy with the work & results.

We had Magic Touch out yesterday (at Ron Hixsons place in north Phoenix) for both a service and a repair job on Rons Mitsubishi ductless air unit. We had the BEST technician, Jeremy. Ron commented on how innovative he was and such a good problem solver. I was very impressed with his excellent manners and how conscientious he was to not be bothersome while he worked. Jeremy is a wonderful reflection on your company. Thank you so much for an excellent job.

HVAC Tech David Ontiveros was diligent and professional. Made good suggestions and followed up on them.