Ive been going to Einsteins for several years. They are always quick and efficient. There is one guy, Will, who stands out with his customer service. He is and has always been so upbeat and full of smiles. Hes easy to joke around with too! It makes the daunting task of the oil change a pleasant experience! I definitely recommend Einsteins in Meridian!
Very impressed. Very very impressed. I usually service my own cars but my back was shot. They come running out. Offer me a drink n paper. Shake my hand. Shoot the chit with me. Check my rigs fluids. SHOW ME THE FLUIDS and are super fast. They also run the vin and pull up all service intervals on my SPECIFIC make n model. I will be back. Jiffy Lube won’t be around much longer. ONLY THING I WISH...They had more choices than Fram and Mobil 1.
So disappointing from what it used to be. You are not greeted with a sense of urgency, there are no more TVs to see the work on your car, you dont get a newspaper, kindle, or beverage. You get asked if they should check your lights and tire pressure instead of it being a given. They dont do call back on your vehicles services. Some of the employees were visually not professional in appearance. The place seemed stripped and run down. The prices increased and their coupons decreased. I will NEVER go back and will spread the word. To the one young man who was professional and well represented I hope you find yourself well on the otherside. Its a sad day in the Treasure Valley, I will miss the experience of Einsteins, they were a trusted service partner. I feel ripped off. Just say no to Valvoline!
Integrity,As a retired mechanic I am aware of my vehicles state of condition.Tristan and his crew are 100% honest.They are very meticulous with caring for your vehicles.They didnt attempt to sell unneeded services.I highly recommend this establishment.21st century service.Youll not leave unsatisfied.Top tier service.Thank you!
Since Valvoline bought this establishment recently-- we no longer get free coffee or a newspaper like we used to get at the old Einsteins. I was so disappointed! I was looking forward to reading the newspaper! :) Anyhow, I got my oil change and when they were trying to give me a refund on a headlamp that they could not get to work, the staff person pulled up the wrong persons invoice with the wrong Bank number. By the time the supervisor figured it out, I had to sit there for a long while giving them my ATM card over and over. I even had to call my bank because they were saying my bank was refusing to take the refund, but my bank said it was on their end. Ended up they had the wrong customer on their screen. I may have only given them three stars, but I thought I would give them four because the supervisor was apologetic, and although I did not ask for it --he offered to refund me for part of my bill. I think they meant well & did their best to apologize.
Absolutely AMAZING service. 4 dollars got me 2 headlights replaced ( I had bought them, just needed them out in) they checked my oil, topped it off. Washer fluid. Filled my tires and did a safety check on everything. Been a customer for years and even though they are changing to valvoline....still I will be a customer for life! Thank you so much!!!!
This location and their team are efficient and friendly, with an attention to detail thatll give you peace of mind with your vehicle. In addition to providing killer service, they went out of their way to recommend a shop to get my car looked at more seriously.
Always wonderful service. Seeing the same people working here for years says alot about their business. All of the employees keep busy and work hard. More thorough than other places I have been. They have truly earned my trust!
Used to be great, however, since being bought it by valvoline the service quality, service time, and friendliness have dropped significantly. No longer a fun quick visit. Might as well go to Walmart...
I must say, I trust 0 car mechanic shops or mechanics. But, this place has changed my outlook. We take our car there for general maintenance and have never, I REPEAT NEVER been forced or tricked into spending more than we needed to. They make suggestions but are quick to be honest whether its really needed or not. Plus, this past weekend while getting some fluids replaced they spilled some power steering fluid on one of my belts causing it to squeak. I had to get the belt replaced and Einstein paid for it with 0 hassle. Thats a real business. My dude Saul is the man and made sure we were taken care of. You can always feel safe going here.
Such a great team! Their compressor was down so they hand did everything for us. Kept in good communication the entire time and were really friendly and professional. Will be back.
Good, friendly staff. Been going to this location for two years, since I bought my first car. They have always done a great job and taken care of my vehicle. Highly recommend.
Best oil change and service ever! These guys are thorough and communicate very well. They check all the fluids, tire pressire, lights, wipers and wash the windshield. I love the concept of being able to stay inside the vehicle while they service it. Friendly and professional service. Great prices too. The Best!
Great service, fast, efficient, great value! And I love not having to get out of my car!!
They changed oil on my mothers vehicle. Sent her on her way with her vehicle idling very rough. It startled her. The man told her, we do not know what that is, we only changed the oil.She continued to express her frustration, second man came over and started to look around. He forgot to plug one of the intake hoses back in!then after further investigation. They over filled her vehicle with oil.
Absolutely terrible!!!!!!! Now that valvoline has taken over, they suck!!! Overpriced, unprofessional, not knowledgable about anything. The guy didnt know how to reset my oil life gauge on the car. Got rid of the tvs, no newspaper, no drink. Constantly trying to sell you something and they lost ALL of the records from Einsteins. I dont have any records at all now of my car history. THIS PLACE SUCKS!!! Do not waste your money here!!!BOOOOO!!!!
This place is awesome. Everyone working there knows what they are doing and are 100% open and honest with their customers about what their vehicle needs. In and out in 20 minutes, plus good coffee and newspaper to read while waiting.
Quick and friendly staff they were efficient and knowledgeable. Great price. Didnt have to get out of my vehicle. They provide cameras so you can see what is happening. Will be back again next time.
Its amazing! I love being able to stay in my car and be offered new paper, soda, or a tablet. while everything gets done and they show you everything, literally learning everytime i go there. they have so many free offers as well! however they arnt einsteins oilery, they got bought by valvoline
Wanted to come here based on positive reviews but not paying $45 for a standard oil change. Way too expensive.
Very efficient and friendly. Make sure to check their website for a coupon. I always go there when travel from Utah.
Love being able to be in and out never having to leave the vehicle.
Was in a few weeks ago, service was great as was the hot cocoa. However, a filter needed to be replaced, had none in stock. I was told they would order it then give us a call when the filter was in stock. We prepaid but hadnt received a call even after several weeks. Gave the shop a call, the filter is now in stock and ready for us. Read through many reviews, this shop is top notch in every aspect, except one. Customer follow up if a part has to be ordered. Called the shop, Saul, the manager found our service history. They had the filter now, so he made sure to put one aside for us. Got the filter replaced, they even checked my oil, service took just a few minutes. Thank you Saul, your team is awesome. Have a happy New Year.
Awesome. They always do a great job quickly and efficiently and treat me well and fairly priced.
The guys were awesome...I had over filled my BMW and they drained it and replaced it with the correct amount without charging me...Im coming back for sure!
Not the same as it used to be. The level of service has definitely declined. I noticed something was different when I pulled in. No friendly employee jogging to my window to greet me and ask if we wanted, coffee, soda, water, a tablet or a newspaper. After getting in the garage the employees seemed new. Nice enough, but inexperienced. Then after telling them I just wanted “the usual” services I normally get (we’ve been going there for over 7 years) they told me that they were bought out by valvoline, so things were different. After doing some research, I was very disappointed to find that valvoline had some pretty shady dealings involving the buy out, and the former employees of Einstein’s Oilery. I loved the old crew!! They were always so professional and friendly. So sad to hear that valvoline changed their agreement with the former employees the day after the transition occurred! No wonder they all left! I will go somewhere else for oil changes from now on.
This place is amazing, every time I come here everyone is so nice and helpful. Theyve never tried to sell me things I dont need and they listen to what I have to say. In between oil changes Ill bring my car in to get the fluids topped off or the tires filled and its always a good experience. Lately every time Ive been there Will has helped me and hes the best.
The best service I’ve ever had. I promise if you’re sick of feeling taken advantage of by mechanics, like I am, you will not be sorry about visiting Einstein’s. I was greeted by happy faces eager to help! They filled my tires with air, did a car check up, and went above and beyond by helping me remove hanging plastic from my car! Dakota was the friendliest person I’ve had the pleasure of meeting, and will be the biggest reason I would return to this Einstein’s! Amazing experience!
Great communication and quick service. Highly recommended
This kind of service does not happen anymore. It is WELL worth any extra cost to be taken care of like customers should be. The view isn’t bad at all either. Well dressed fellas who treat you like a priority. Landon, Saul, Josh, Rodney, and Will were superb!!
This franchise went corporate and it shows. Couple good guys working here but the processes are not in the customers best interest. Like keys on the dash.
Very kind and efficient service. Quick and easy. Thanks again Justice for all your help
Very professional, and honest! They dont try to push anything that I dont need!
First time customer here and all I can say is that these guys are AMAZING!!! They were all so professional and through. Such a fun and great experience. Keep it up guys!!! I will definitely keep coming back!!
These guys are super efficient and reasonably priced! They are super aware of what to do during the pandemic also. Everyone is wearing masks and they have you stay in the car. If you’re concerned about doing this necessary service on your car now during the pandemic, see these guys!
Saul and his crew down there today are to be commended for going the extra mile for me. I had a question that Saul was happy to resolve it right then. Ive always had positive experiences with Einsteins; this location and today was top of the list. Thank you.
Interesting experience! When we arrived in my daughters 2017 Toyota Rav 4 we didnt have to wait in line and they proceeded to change the oil right away. They do the usual attempt at up sale on additional services, not a bad thing but does get kinda irritating. Do your homework on car and check manufacturers service recommendedations. Just a note, Ive never had a bad experience with them doing additional items but theyre not the cheapest game in town. The biggest bonus on the quick oil change facilities is how quickly they get things done. So, if time is important and you need additional services go for it. Back to my car...so right away they notified me there was a problem with the oil filter and they may not get it off. They tried extremely hard, using many techniques, but were unable to remove it. Side note....they have a monitor that you can watch while waiting in your car that shows whats going on under your car and above your car. We were able to see the effort they were putting into the filter. Unsuccessful! They appologized, explained, and suggested we go back to dealership who did it last. Respectfully they didnt charge us a dime and sent us on our way. Very impressed with their effort, communication and professionalism.
They let me bring my own oil and filters since I have a diesel truck and Im using a specific type of oil for my truck .
Very friendly. Great quick service. Chris was great.
A little pricey but you cant beat the speed and service. Plus, coupons come out in the mail occasionally.
Amazing place. Great customer service.
This place is awesome. Super friendly from the get go. They even spoke Spanish. Landon was great. Ill definitely come again.
Great service, nice staff. In and out at a great pace.
Great customer service, low prices and usually in and out quickly. Might be a short wait if there is a line
Thorough, fast, and honest. They communicate every step of the way and give you honest advice on anything you need to know about your car. They are a bit pricey but the service is absolutely worth it. You dont eve have to get out of your car, and they offer drinks and a free newspaper to read while you wait.
The entertainment is worth the visit. This place was recommended to me to get my oil changed before a long trip. I checked their web site and found a coupon - 👍🏼. Them I read their history and was impressed it’s a locally owned company 👍🏼. I decided to keep my business local and am glad I did. They explained what was needed, what products and services they had a available and let me decide. No pushy effort from them. Great shop, great employees, and yes, I will return.
Very fast and professional. I will be going back
The manager was more than helpful, went above and beyond to help me. I got an oil change and fluids topped off, the next day my car broke down and I gave them a call. They came to my location after hours and spent hours trying to figure the problem out. No falut of their own but still gave me a referral. I can not stress how amazing they have been to me, I recommend them to any one looking for quality service !
Ive taken my truck in there twice and each time my truck has worked so much better than when I got there. Not only that but they are super friendly and never pressured me to get a service done. Im going to be a regular from now on!
We had a great experience here and were very impressed at the professionalism of this location and the business in general. It was refreshing to see a business model that is focused on the customer and has a retro-like service feel where businesses do everything possible to make sure your visit is top notch. John, thanks for your attention to detail and kind, professional manner. We could not be more satisfied in bringing our business here!
Very nice got the job done and even went the extra mile to adjust my hood .. no more hood flopping in the wind
On 11/1/19 the guys and gal that were working were nothing short of outstanding. The way they were chirping back and forth talking to one another double checking everything was comical and gave me a great experience. They also recommended a couple things I didn’t know I needed because they do such a thorough job. Will be back 100%.
Top-notch service!Will & Dakota took great care of me and my car and I didnt have to leave my car at all!They took the time to inspect the vehicle and explain what they were doing. All while the oil was being changed.I didnt feel like I was being sold or upgraded like other similar service establishments. I will definitely be back.Thanks guys!
They are so quick and convenient. Get your car serviced without leaving the comfort of your car. Get your oil changed and fluids checked and quickly as well. Never have to sit in the uncomfortable waiting areas again. The guys that work here are always so nice. You can get $10 off coupons for every time you come in. They are printed on the back of Fred Meyer receipts and they will also mail you some in the mail.
Great service everytime. Amazing customer service. Justice took great care of my vehicle. Best customer experience out there!
I always come to this location. The staff is friendly, the oil change usually goes super fast, plus a nice little check on your fluids, tires, and lights. Decent prices too. I wouldnt say the cheapest but its worth it.
Great service. Great Service/ fast.Fast/ affordable. Affordable one you have been there you will understand why everything is typed twice
What?? Drive through oil change within 15 min? I have never experienced anything like that. These guys rock, I also provided my desired oil with filter and everything went smoother then I expected, Thanks guys, see you later with my Truck next..
This location has the best service for oil changes. I bring all my cars here and i like the $10.00 off coupon. The guys are always friendly and if you just need air in your tire or have the oil topped off they do it with a smile. The manager is super nice.
Went to the new one on chinden and linder and it was amazing. Great service! I was pretty loyal to another place but I dont think Ill be going back. Einsteins is my new place. Thanks Dustin for taking such great care of me on my first time!
This Einstein is amazing quality of service. Fast service, top off all the fluids. They check tire pressure free of charge. I had a tire pressure light I told them. They identified the low pressure tire and check to see if there is a tire leak.
I will NEVER COME BACK !!! they can train on someone elses truck !!!
These guys are amazing! Quick sufficient and great price. I get topped off all the time. Discounts for being on time to. The gentleman named Erin took care of me last time and takes great care of my Mustang thanks a million!
The guys at the meridian location on Fairview are great.They always take care of my family and I.Saul is so great, friendly, and talented at what he does.I highly recommend him and his team to take care of you.dont go anywhere else.
These guys are great! The service here is superb! They go above and beyond every time I stop by.
Good guys, very fast and through.
I took my Honda in this morning for an oil change service. The staff members were all very friendly and ready to assist me. Saul assisted me throughout my visit and he was very polite and informative regarding the services that are offered here. I was able to sit in my car with my 2 year old son which couldnt have been more perfect. We were kindly greeted the moment we approached the building and were offered water, coffee and hot chocolate, a newspaper or a kindle! Saul even gave my son a lollipop which made him very happy! The oil change and inspection did not take long at all. Everyone was so polite and efficient on getting my car in and out! I will definitely be returning here! Thanks for all of your help!
These guys at this location are great!! They answered all our questions and their customer service is top notch. Thank you so much to the two Marcos!!! You were great and i highly recommend these guys. Thank you so much The Whipps( 2005 ford 350)
Great prices and awesome customer service
Only could service some parts on my vehicle, told me my lights were working fine when one is noticeably out, and they took a while but as to be expected with any car service. In the end it was a decent experience and people there were super friendly
These guys have significantly raised the bar in the Oil Change Business. They treat you very well, and do a thorough job. They cost the same and I cant imagine going to Jiffy lube or a competitor for any reason. I have been to a few of their sites and always have a great experience. I highly recommend.
Have been bringing all of our vehicles to this location for several years now. They are consistently friendly, knowledgeable, professional, and do a great job servicing our trucks and SUV. Saul, John, and the whole crew are great!
Better prices than other places I have found in the area.
They will up sell everything as good salesman will do but if you stick to your guns you will still get outstanding service the gentleman are kind and always have a smile. I enjoy real customer service and an enteraction that brightens my day the meridian shop must have outstanding managament to produce such quality on all levels of employment I really am happy to have dropped in to this shop and Im sure you will be too.
Good place if you dont want to get out of your car. You sir Im your car the whole time and they bring you a drink and news paper or tablet while you wait. Theres a tv screen you watch while they work on your vehicle and it shows under your hood and under the vehicle. The only thing I dont care for is all the extras they try and sell you and the extras are so expensive. I guess thats how they gotta make their money. Very friendly and knowledgeable
They are always amazing at this location! I went in a few months ago and they noticed that my break lights were out (sorry people driving behind me). The guys worked on my lights and couldnt get them working. Saul was wonderful! He tried to fix my fuses and was really nice about the whole ordeal. The guys there are great and I highly recommend this location.
A fast stay in the car while they change your oil place. The cameras are low quality so you cant really see what they are doing but they dont up sell after you ask them not to, they seemed to be honest and didnt push any unneeded services, their price was a little high but worth it for the speed and efficiency of the service. With a coupon they are a great deal. Getting a free drink and a newspaper was a nice little bonus.
Got a flat tire nearby and drove to see if they could help. They immediately changed my tire(not even in their scope of work)in almost 100 degree weather! They didnt hesitate. Will and Justice and the rest of the crew I so appreciate it!!! Now thats the service we all dream of
Great value. Stellar service. Friendly polite professional .... Face it who likes getting their oil changed. All this place needs is a coffee barista ... And Id stop by in between oil changes.
These guys are very professional. They serviced my car with a detailed oil change. They offered milestone services, but they werent pushy salespeople. They seem to just want the best for the vehicles that come through the shop.
Call first to make sure they have an oil filter for your car. If they dont, just go somewhere else. You can bring in your own, but they dont reduce the price of the oil change to account for the filter.
Such an amazing group of workers!!! Everyone there has gone out of their way to help. Service is top notch. Ill never go anywhere else
Super fast, extremely courteous service! Thank you so much for all of your help!
The staff is friendly, fast and nice. Most importantly, they dont try to rip off every lady who steps in the place! Theyre honest and tell you what needs work, but they dont pressure you or overcharge. Great service!
This place is awesome! I love that it’s drive thru, they’re super quick and friendly plus the way they operate is entertaining! Recommend this cool shop. Did an oil change and was in in out very quickly
Super fast and super friendly !! Gabriel was my oil pro - each of the guys here were fabulous and very friendly. The service was fast and the price is great!
Excellent customer service!! Every service team member was attentive, personable, and thorough. I will definitely be back!
Recently started using Einsteins to service our vehicles. So far so good. They pressure you a bit but have done a great job so far. They have cameras around your vehicle and you can watch the work being done. You are also in the car, so its a comfort that I can ensure the work was done properly.
As always, I have enjoyed coming here to get my oil changed. Very courteous & friendly staff. Have been coming here for years & will return.
Why go anywhere else. Great service. Done quickly. Friendly staff. Free coffee or a cocoa for the kiddos. A newspaper to read (and keep). And all at a great price!
These guys at the Meridian location are fabulous. Ive tried other places because of coupons, but Saul and his crew are the best! They always answer my questions and make no pressure recommendations.I never leave with that dumb girl feeling either😊
Ive been a customer of Einsteins for many years. All four of my familys automobiles have been serviced there and will continue to be. The service is always good but not so much so that Ive been compelled to write a review...until today. I did visit a different location on Fairview in Meridian, ID today and I was blown away by the service.William greeted me with the standard - paper, iPad, service menu and complimentary beverage offer and then helped navigate me inside where he passed me off to Saul. WHO WAS INCREDIBLE. He was polite, informative, respectful to the rest of his crew, and knowledgeable in making suggestions. I did opt to include the transmission and radiator service which made my visit longer than usual. He engaged in polite conversation.As I was leaving I asked Saul who I could share a compliment about his service with and he said Well, Maam, that would be me! Which is what led me here! I was even more impressed when I learned he was the team lead because it showed in how he treated his team and how they treated him! Well done, Meridian Einsteins!!
Not liking the new changes.
Always get excellent customer service here, and they are friendly! 😊 Also you dont need to get out of your car. So its good for people with infants, or pets, or handicapable, as my friend Sue used to say. 😊
Very quick, professional and friendly service provided by John, Dakota & Ramon. The price is reasonable as well. Highly recommend!
The service is great and usually very little wait time if any to get in. Will has helped me a few times and his customer service is awesome. The entire staff is also friendly and the service is great.
Great service, fairly quick and friendly. I returned the vehicle after a leak developed about a week after an oil change. The owner was there and noted it was not oil but coolant that was leaking. He said to look at the water pump. He was correct, it was the water pump and the radiator had a leak as well. Good call and was happy it was caught before the pump went out on some lonely stretch of highway.
These young men are soo good at customer service and make getting your oil changed a fun experience. Very professional and no high pressure. Dont even leave your car, What a great idea. If you havent ever been to an einstein I highly recommend ther exoerience.
These guys are great they truly Hussle and perform quality work