My experience with this store has been amazing!! Brittany took great care of me and helped me pick the perfect gift. She listened to what I wanted and helped me decide what the best purchase should be. I could not have found the jewelry without her help. And Amber took great care of me as well with completing my transaction. The staff is top tier and will make sure you walk away getting some amazing jewelry at a reasonable price.

Lilly was so helpful! I’d been looking for a very specific item and every other jeweler simply said they don’t carry it, but Lilly was so accommodating! She went abs pulled the catalog out and ordered me exactly what I needed. Excellent customer service! I will definitely be a return customer.

I Went here for my son a necklace for his Birthday 🥳 Thomas assisted me with the perfect one and charm at an Amazing price. He went above and beyond my expected experience! He even gift wrapped it for me Nicely. I normally shop there with Amber she is also Fabulous! I highly recommend Robert Irwin and there friendly and helpful staff!

The customer service from start to finish was amazing. You can surely tell they care about their customers and potential customers. I’d definitely return for any jewelry needs simply because of the way I was treated throughout the process. Appreciate all of their hard work.

I absolutely love my necklace and pendant. The sales associate were really sweet and patient and fun. They made the entire experience worth the wait.

Jessica helped me find the perfect engagement ring for my special someone. She has a great personality. Very easy person to talk to.

I went in to have 2 rings resized. I received friendly and efficient service by both sale associates that assisted me. I have been shopping with Robert Irwin Jewelers for over 20 years now and am happy to say they still know the meaning of good customer service.

Lilianna was very helpful! I was looking for a specific type of ring for my wife for our anniversary and went to a few different jewlers. None of them had it and said they could not help but when I went to Robert Irwin, Lilianna said that they did not have it but they could custom make it no problem! The process was fast and easy and I would recommend Robert Irwin if you are looking for hard to find, custom jewelry!

Went in Robert Irwin in the wolfchase and Thomas gave me and my future wife the best service anyone could ask for. He was very kind.. we walk out happy and blinging..

The staff is wonderful. Everyone is very helpful and works to offer the best deals.

Thomas and Jessica helped us pick out a our wedding bands. They were very nice to work with, and helped make the whole process go smoothly.

Liliana was such a kind and helpful sales associate! She wasn’t pushy and she even came in on her day off to accommodate our schedule. We love the fact this is a local owned and family run business. Thanks for the exceptional service.

Jessica was BEYOND nice and helpful when buying my girlfriend a grad present. I couldn’t have asked for a better sales woman to help me out. Give that girl a raise!

Sweet and helpful staff. Great selection and had exactly what I was looking for.

Ive have had the pleasure to purchase jewelry items from this company. Thomas and staff take care of customer needs. Id recommend this jewelry store (Wolf chase Mall and Bartlett Boulevard).

Awesome customer service. Easy to deal with got a wonderful ring at a good price cant wait to have it resized so I can wear it

Brittany is literally the best sales rep! She gave me amazing customer service. I am a lifetime shopper at Robert Irwin!

The service was excellent. I didn’t have to stand around and wait for help. They helped me find what I needed and get it ordered without any trouble at all. The sales staff were very nice also. I would recommend them to everyone looking for any jewelry purchases for this holiday season.

Excellent customer service. Provided assistance in making the right decision for a gift and was professional and friendly throughout the transaction.

Very fast repairs and cleaned amazingly. Shines so bright and i recomend these jewlers

Service was great, full customization available and they seemed more interested in pleasing me then anywhere else!

Excellent customer service and knowledge of products! The absolute best place to buy jewelry that is good quality and won’t break the bank.

They were very helpful and courteous. The quality and prices of their jewel were great!

Add me to the wall. This ring is stunning. Thx. Its been a few months and Its still shinning. So happy, now I want a necklace. Lol. If its not to much too ask. Lol😔😁

After visiting a few other places I am super glad I went to Robert Irwin Jewelers, Jessica was very nice, professional and helpful! Now I know where to go first next time! Great experience! 💍 👌

Thanks Thomas for your excellent service!!

Thomas was very helpful and great to work with. I had a lot of questions and he took the time to answer all of them and explain everything to me .

The service is excellent.. And the manager at the Wolfchase Mall is very pleasant and very helpful..

The girl working was SO helpful and was able to find me a wedding band that worked perfectly with my engagement ring. She was educational and helpful and got me my perfect ring at the perfect price!

Quick, fast experience. Employees were charismatic and very friendly. The items were also not that bad. Some were pricy, but also some had sales on them, so my friend and I bought this really nice necklace for just $32.

Amber, Lily, Jessica, and Thomas are an awesome group and always make me feel welcome when I come in and it doesnt matter who I get I always receive the same high level of care and attention and see it reciprocated to other guests who come in as well. Its one thing to provide high quality products its another thing to deliver with outstanding service. I couldnt see myself shopping anywhere else.

Excellent service, and they were so knowledgeable 😉

Best experience ever. I know absolutely nothing about rings and especially diamonds and Thomas was so extremely helpful and helped me find the perfect ring. I would definitely recommend and will definitely be doing business with them again!!

Jessica at Robert Irwin Jewelers is the best sales associte. She is very informatove very detail and very knowledgeable about every piece of jewelry I asked her about. I was looking for my wife a upgrade ring for our 12 year anniversary, went to several jewelry stores nothing was a catch for my eyes, went to Robert Irwin, I just told Jessica what I was looking for and my wife style of ring just that easy walked out with a 2 ctw princess cut beautiful ring for my wifeI know she is going to LOVE it, thanks Jessica for your kidness, patience abd concern

Thomas was very helpful in satisfying my wants and needs when I selected the gifts for my wife. I am very pleased with the experience.

Great customer service and customer satisfaction. Will definitely purchase there in the future!

I had a wonderful first experience Thomas really did his thing

Jessica was amazing! I was duped in my first ring buying experience from a jewler in CT. We didnt feel rushed or pressured into buying. Jessica answered all.of our questions and explained everything in detail. My wife loves her ring. Cant wait to buy more jewelry from Robert Irwin.

I purchase all my jewelry from here. Wonderful customer service and they make sure their customers are satisfied. I know Im always satisfied.

First of all, I want to give Amber a big shout out. I went to a lot of jewelers (like 1 month of online shopping and 2 days of hitting every jeweler around Memphis) and they all managed to show me diamonds over my budget and they tried to tell me what I am looking for? It was as if I was being lectured into spending more money than I have to spend!Amber listened to me, she did not push me towards anything, and even when I told her I found a better stone for a better price, she said hold on, check this out, and she found a even better stone for the same price.I was on a timeline for a big staged proposal and she made it happen (with some creativity and flexibility). My Fiance loves her stone and I love the price I got it for. Anyone I share this experience with and once they learn about our ring, they go, wow, I wish I had that type of experience. Amber hooked it up! The people in the shop made a beautiful ring, and the RI vendors provided the perfect stone on a short timeline.

Thomas is so sweet and informative!! He made the buying process simple. 5 thumbs up!!

Amber Dyson was very helpful. Made my wife fall in love with more diamonds. Can’t imagine a woman that doesn’t love diamonds ♦️ Thank you 🙏🏼

The saleslady was really nice and helpful with meeting our expectations.

My sales lady Ms. Amber Dyson was very professional. She gave an excellent presentation and very knowledgeable of all products. We will shop with her again soon.

The sales person was friendly and knowledgeable.

Great job! Elisia is definitely an amazing employee! I love Robert Irwins! Service is great and jewelry is great quality!

Great service and accommodating staff!

Good customer service quick to attend I highly recommend Robert Irwin Jewelers

The associate was courteous, professional, and knowledgeable. I asked if they offered battery replacement service on Michael Kors watches. The battery was replaced swiftly with a lifetime warranty.Robert Irvin Jewelry is Number ONE

Lily was totally awesome in helping me find the perfect engagement ring. I am in love with it. Not only was the price very reasonable but the whole experience was simple with her assistance. Great location and employees!! Will definitely be back.

The sale person was very very helpful and very kind and friendly kept up with the good work thank you for the smile 😃 and care

Amber Dyson is hands down one of the best jewelers I’ve ever worked with. Not only did she help me find what I was looking for, but she truly made buying from Robert Irwin Jewelers at the Wolfchase Galleria a great experience! Thank you for all your hard work!

Kudos to Lilliana at Wolfchase Galleria

I went to several different name stores but the customer service at Robert Irwin’s was exceptional as well as the selection and prices Jessica at Germantown and Cindy in Memphis were both great. I had a hard time choosing rings but service was excellent on both

Great customer service and friendly staff.

Jessica was great and wonderful help. Ask for her next time you go.

The best jewelry buying experience I’ve every had and Amber always makes the experience very smooth and simple

I just stopped by not planning on making a purchase and was very satisfied with their variety and quality, the 3 courteous young ladies working at the time were very kind, smiling, simply asking how my evening was. Ended up buying my wife an amazing necklace that she loves! Highly recommend. Thank you!

These guys were very helpful. I explained what I was looking for and thats what they showed me. No waisted time. I am extremely happy with their friendly customer service. I will be back.

Walked in and immediately knew what I wanted. Awesome service and rushed the resizing without a problem. Highly recommend!

Good place to go. Helpful staff and an easy experience

I had a great experience with this store. Shoutout to Liliana for great customer service. They had great deals and I am very thankful for this fine store!

Excellent customer service.

Great service and friendly staff.

Thomas was very helpful and patient during our search for wedding bands! We highly recommend visiting him at Robert Irwin (Wolfchase Galleria).

Friendly and helpful. Helped me find exactly what I was looking for.

Courteous staff...Fast service.

They are very good at what they do. We came in with a smaller budget and they had a great selection for us. We worked with Amber in their mall location and would highly recommend her. Amber, thank you for helping us find her engagement ring and later her wedding ring!

Awesome help! The jewelers made sure I was educated in what type of ring I was buying and the choices and prices were better than the other stores I had visited.

I told the service personnel what I was looking for and within minutes, my gift was wrapped and I was on my way. Not to include, the look on my wifes face when she opened the gift.... priceless. She loved it.

Robert Irwin has been “my jeweler” for many years. I won’t go anywhere else for my special jewelry. The quality is second to none and the customer service is amazing.

Go see Mr. Thomas he will take care off your needs a professional . He is really good

Staff very professional and pleasant, refreshing!

The employees were very kind and helpful.

Customer service was excellent! Was looking for a gift for my sister. Although the store didnt have exactly what I was looking for, Amber showed me some other options I will consider. Ended up buying a gift for myself. Will definitely be back.

Very nice and helpful sales associate, I would recommend to any guy that needs help picking something nice for there spouse

I absolutely love my experience at this location! Jessica and Amber were so friendly, patient, and knowledgeable of everything and made us feel right at home! Me and my partner are both gay and their was no discrimination Or problems. I would highly recommend this location to anyone. And if you happen to encounter Jessica I have no doubt that your experience will be just as great as mine!

Had a custom necklace made for my mother in law. Our sales associate Lillana worked hard to ensure it was made to our specifications. She was always available for questions, and the necklace turned out beautiful. We will definitely use Robert Irwin Jewelers again!

The customer service is awesome

I went into the store utterly clueless. I wanted something to celebrate my one year anniversary with my girlfriend. I had an idea of a promise ring, but that was about it. The sales associate, Amber, was so knowledgeable and patient with me. She really made it an enjoyable experience. We found something that I was certain my girlfriend would love.On top of the top-notch service, the prices were excellent. Im quite certain Ill be visiting this location again when I upgrade my purchase to an engagement ring sometime in the near future.Thanks for all of your help, Amber!

Thomas did a really good job at assisting me with finding a wedding band for my soon to be wife! Thanks Thomas!

The only place me and the wife buy our jewelry

Great customer service. Love the Bridal selection as well as their fashion. Fast service for watch batteries highly recommended place to shop

Very friendly, sweet staff!

Great customer service

Amazing customer service 😃

Great value! Great product! Knowledgeable sales associates. Liliana was absolutely wonderful and helping me select the perfect piece of jewelry. She even took the time to gift wrap it for me. Because of her exemplary customer service I will return to purchase again at Robert Irwin Jewelers.

I love this place and the customer service!

Lily was a major help! She provided great service executed a fast turnaround with a square deal.. Don’t forget the great workmanship! Now my liGht can shine bright!-Bro A

First time buying in your store. I went in looking for a bracelet for my girlfriend. I looked at a few. I advised I had my price range but was not liking what I was looking at. Liliana pulled out this wonderful bracelet however it was a little out of my price range. She told me to hold on while she could see what she could do. She came back with a price that fit into my budget. This all took place in about 10 minutes. I will definitely come back to your store with the customer service that was shown by your sales associate. Well done.

The quality of merchandise at this store is exceptional when compared to the other jewelers in the mall. The selection is extensive since the staff is very comfortable and eager to special order almost anything to fit your taste or requirements. The excellent, attentive but non pressurized customer service I received topped off the experience! Jessica, as well as the rest of the staff, are a delight to work with!

She was real nice and I like how the way she answered all my questions and it was a success

Excellent customer service!!!!!!!!!! I cant say enough on how the staff worked to make our purchase a memorable event.A Big shout out to Lillianna, Amber, Jessica, Elisha and management and everyone at Robert Irvin.!!!!CUSTOMER SERVICE GOES BEYOND IN ASSISTING ME TO MAKE A LONG AWAITED DREAM COME TRUE!!! !!!!QUALITY JEWELRY!!!EXCELLENT PRICES!!!!YOURE THE BEST!!! IM POSITIVE WELL CONTINUE TO USE THERE SERVICES.

Fantastic service, no pressure. Staff is extremely helpful. Each sales associate was very polite and helpful. They were more like a friend helping you pick out exactly what you are looking for. They made my buying experience very pleasant and I will recommend them.

Their Young Ladies are so nice & professional, they are very helpful also.

The absolutely the best and most helpful staff.Liliana was the most delightful person, She helped me and my fiance find the perfect rings for me and him. I could not believe the price she gave us for the rings we got. Will come back here for any of my jewelry needs in the future. Thank you so much for your help liliana.

Customer service was phenomenal. Found the same style ring at half the price of the competitors. Staff went above and beyond to special order and size the ring quickly so that we could get it before we left town. Great experience!

Liliana Henry was well informational about each and every item I sought and she introduced me to 6month layaway so that I can get the watch of my choice at the sell-price whether I decide to pay it off early or whether I pay over a period of six months. This way I get to be financially safe and keep my specific choice And sale price! It was a win-win for me!

Amber was super kind and helpful!

Amber the sales represenative was very courteous, polite, and helpful with assisting me with my wedding ring. Thanks again I will return.....