I was an installer. Just trust me when I say, watch your installer work. Most of us (in fact almost all of us) were and are untrained in plumbing or carpentry. They sent us out on our own with 1 to 2 months of training. To be honest, I messed up a lot because of my lack of training. Bath fitter in Bartlett, which is run by the same people as many others, has the poorest leadership in any company I have ever witnessed. If youve ever seen those the difference between a boss and a leader videos... thats it.

I received so many calls to a schedule a free consultation to where I finally decided one day to give it a try. My appointment was scheduled for 2 PM, so time passed & I finally called / hung up when my husband reminded me we shouldnt have to beg to spend money. I received a call back from bath fitter to inform me our agent was running behind, and would be 40 minutes late. I was so disappointed considering the numerous calls to schedule and not one courtesy call before 2PM to have possibly prevented my husband & I from leaving work early. I canceled my consultation, and honestly dont think we will call back. I suggest that when scheduling have a 30 minute window or just a courtesy call before time of delayed appointment.

They all were very professional. Answered all questions I had and werent pushy in trying to sell there product. If your so lucky to get Marvin to come to your house and place your new bathroom in your have one awesome fellow. Professional, friendly and does an excellent job. An WOW! he is a man that cleans up behind himself. I didnt have to do anything but foot the bill. For a stranger I would gladly let him in the house with no questions asked. The folks I dealt with were nice, helpful and got the job done.

Awesome experience in working with the team of people who answer questions, and correct issues. They found a plumbing leak I had that would have taken thousands of dollars to find. Fixed the problem! Offered suggestions! These are just the best people when in todays world most just walk away and leave you hanging after taking your money. Excellent customer service!

Clay was very professional and knowledgeable about the product and made recommendations to fit my needs! The installation was great and it looks wonderful! I love my new Bathfitter! I would highly recommend if you are considering a bathroom update or remodel.

First, I love my shower. All the people I interacted with were great. I can’t say enough good things about Shemar, my installer. He did a wonderful job and was so painstaking to get everything perfect.

We are delighted with our new shower installed by John David. He worked tirelessly on making everything perfect and although it was a very long day, he kept a very professional approach to any question we had. A SUPER job!!

The entire experience from beginning to end has been seamless...My husband had just had a leg amputation and I knew I needed to make our living space as accessible to him as possible. When Clay arrived he walked me through everything and based on my budget we came up with a great shower. Not only is it more functional for both of us but, we acquired more bathing space than we had with our bathtub space. And, you have a lifetime guarantee. All of their team members have been a true pleasure to work with. From Katri to my installer, John David, I have nothing but praise.Thank y’all so much!Kathy Raines

Bath Fitters installed my new tub and surround at the end of December 2017 and I could not be more thrilled. From my first phone call to meeting Janice and going over my design picks to Morris and his crew who did the installing, my experience with Bath Fitters Memphis was awesome. My tub and walls are beautiful and I enjoy taking showers again. Thanks!

The Bath Fitter crew were extremely helpful & kind. They were neat & cleaned up the mess. The tub also looks amazing.

From the moment I visited the Memphis location (I thought they had a showroom with displays I could view), they were eager to secure me as a customer. Through eash fase of the process (initial sales call, inspection & finally, installation)everybody was courteous & fully explained everything. I love my new shower & look forward to many years of use.

AWESOME salesperson, Janice, was personable & non pressuring. Made the decision very easy for me & my wife. We LOVE (wifes words) the new shower in the master bathroom & the new shower/tub in the front bathroom of our downtown Memphis condo. Definitely a great 5 Star decision.

Everything looks good and we really enjoying our bathroom. Thanks again Jeff and Yolanda Clark

Very pleasant experience with Bath Fitters. The shower looks as if it was there when the house was built. The installer was efficient, polite, worked non stop and did an excellent job! We would highly recommend them.

Thanks, Ms.KatriIt was a pleasure talking to you this morning about MY Bath Fitter change out. Hose replacementAgain thanks for your wonderful professional service

My new bathroom upgrades are feeling really cozy and accommodating during this holiday. I would recommend Bath Fitter to all my friends and family.

Everyone I interacted with was amazing!! From the first phone call to inquire about the product, to the first consolation. They worked around my schedule throughout the process. Shout out to Kay and Kat in customer service made my day. Kay made me smile within the first minute talking to her on the phone. GREAT CUSTOMER SERVICE!!!

We had a Seam Less tub/shower install about 12 years ago. The install was completed in one day the installer was very polite and professional. Its easy to clean and still looks brand new. I highly recommend Bath Fitter of Memphis.

My parents bought a Bathfitter unit... my father is a former school principal and a real stickler....he was so impressed by the attention to detail and going the extra mile by the installer. Both parents were so impressed that they suggested for me to look into employeement with BF. Great company!

Worked around our schedule and were very efficient.

Very happy with end results! The people at Bath Fitters were great but their scheduling needs to be better!

My mother had a stroke and we needed our old tub and shower made into walk- in accessible for her. Trying to schedule was a chore in itself( clueless people ) kept me on hold and transferring me to another person ! 30 mins or more! Then the appointment day came and they called me two hours before appointment to say guy was sick and they had to cancel our appointment that Ive Changed my schedule for and waited for!! Dont use this unprofessional business. Very disappointed!!!!

Everyone is was so friendly. You can tell that customer satisfaction is their top priority!

Great group of people to work with. Finished as described. Such a difference!

Love my new tub and shower and really impressed with the one day installation!!

Great job from the sales man Greg to the installer Alex

They did a good job. Looks really nice!!

Awesome job, very happy with results.

Amazing service. Very professional and friendly ...did what they said and then some!

Installation was done in a timely and professional manner.

Less than one day we went from a tub to a BEAUTIFUL SHOWER,that s a pleasure to get wet in. Thanks BRETT.

This is one fine company.

When new management took over, terrible place to work at, and the workmanship on the Bathrooms started to lower in quality as well.

Rude

Terrible. Never responded.