Daniel is excellent. Very knowledgeable and personable. I have dealt with her on multiple occasions and have never been disappointed.

Danielle helped metoday, I was there for nearly 3 hours, trying to figure out the best plan, adding a new phone number and purchasing a new phone. She went above and beyond! Very professional and knowledgeable. Hands down, the best experience Ive ever had at Verizon... Ive been with you guys for over 13 years. She is amazing! Thank you Danielle!!!

Went to the store because of a verizon billing issue. Keisha exemplified customer service. She was on the phone with verizon for 45 minutes and was able to solve the issue. Because of her, I ended up buying a new phone that day. She stayed after closing to make sure everything was setup just right. I have only positive things to say about Keisha and the store.

Great store - superb service and my issue was resolved well and I was totally satisfied!!! Awesome!

The staff here are absolutely superb and have continuously gone above and beyond to help with any issues I have had, even the simplest of questions. 5 stars is not enough, they deserve 10 !

Spent over 2 hours with Danielle this morning while she did EVERYTHING to make my phone work and make sure that I was completely satisfied. She is a FANTASTIC employee, and did in the 2 hours the work of 3 people. I had always been skeptical about non-Verizon stores, but never more. Beast Verizon experience ever!!!

Danielle was phenomenal with my grandma today after her account was hacked. Spent two hours with us after trying everything else. She is kind and knowledgeable

Renee was super helpful and got my husband my son and I a great plan and service!

Stopped by the Viera Verizon store to find a fast charging cord for my cellphone. The cord that came with my phone had frayed & split. Todd was very personable & knew precisely what was needed & explained the differences in the cords available. Made the process quick & easy. In & out within 10 minutes. Thank you, Todd

Mason was great. Showed me a Note 20. I am eligible for upgrade and will definitely reach out to Mason very soon. Very impressed with Mason and the store. 5 Stars for sure 👍 🙂

Visited the Verizon store this morning, they promptly took my information and entered me in a virtual queue. I was able to tend to another errand, return when I was prompted, and complete my transaction while only being inside the store for a couple of minutes. I appreciate the focus on safety while providing good customer service.

I can’t say that at I had a bad experience at all. Went into the store wanting to get a new phone. Traded in my old one and got a few bucks back. I was offered a few accessories but not pressured in any way. Got what I went in for and I’m the proud owner of a new phone for the first time in my life.

I went in 4 minutes before closing time, and walked out 2 minutes before closing time. The young man who helped me was attentive and professional. He knew exactly what I needed, and completed the transaction very quickly, but not rushed. Good job!

Exceptionally rude. Claiming capacity limits in an area where businesses are 100% open.Do not understand how a person with a broken phone is supposed to scan.

Danielle was AMAZING. I was having a BAD day and I didn’t think anyone could make it better but Danielle and the staff at the Verizon store in the Avenues were kind and compassionate and phenomenal! 10 stars

Cris was great. Our family purchased four new phones and he assisted us seamlessly . Have been with Verizon for about 25 years.

Danielle was very friendly and very helpful and very quick at replacing my screen. It was nice to get in and out all with a very friendly attitude.

Renee was very knowledgeable and very helpful. Very pleased with the service I received.

Todd was amazing! Helped me get everything for my new phone and showed me different options of what to do! The customer service in this store is incredible!

Technician Chris was great ! Set up my new phone with no worries ! Very Good Service !!

It was time to renew our Verizon contract, so my wife and I went to the Victra phone shop in Viera, FL on Black Friday to check out the specials. In keeping with safety rules, we donned our masks and waited outside the store until our turn, keeping a social distance. We were introduced to the representative, Todd, who showed us the newest 5G phones, and knowledgeably gave us the pros and cons of each, without pushing us into the most expensive model. He answered all of our questions, including my wifes interest in the newest watches. After we chose the Samsung model we wanted, he very patiently reviewed our contract, showing us ways to save on its renewal. Then, he very patiently walked us through transferring our data from the old phones to the new. With my wife having accumulated over 5000 pictures, this was no easy task. In order to make the transfer, he had to add programs, and even then, he had to keep the phone overnight to upload everything. Throughout this all, as many hours as it took, he was so kind and patient. But the crowning point came today, a week later, after helping my wife get her new watch ready, he had Tech Support call me to be sure we had adjusted our account to maximize our savings!Thank you, Todd and Victra of Viera! I could not have asked for better assistance!

I popped into the Verizon store at The Avenue in Viera, Florida. I was promptly greeted and offered help. Harrison offered me a snack while he checked out my Samsung Galaxy Note S10 and my charger. He determined my charger wasnt working and gave me options to purchase a new one. Upon asking, he spread all the pop sockets out for me to choose. I purchased a nicer than standard charger and new pop socket and was on my way in no time.

Im so glad to have a Verizon store in the Avenues. The staff is not only knowledgeable but fun to work with. I highly recommend this store to all...dont miss out!!!!

Tyler was amazing and so helpful and im loving my new V60 thin 5G ! Great service always even got a brand new TV with them before! Thanks Verizon keep it up 😁😁❤❤

Renee did a great job helping me with my account. Professional and knowledgeable

I waited an hour to pay my bill because my account got locked out. Ended up leaving before I could.

The online chat side of your operation was not at all accurate and sent me across town to pick up a phone that wasn’t in stock ... but despite being put in a very bad position by your inaccurate inventory system the local staff overcame and provided relevant options for me to consider and it all worked out.

Mason is very knowledgeable and helpful! I am very pleased with the level of customer service I received from this Verizon location.

The guy (I think his name is Mason) was incredible. He opened the store and was immediately bombarded with three customers and he was the only one there. He was so nice and helped all three of us very quickly and professionally. There was a glitch in the computer for my pickup order which was totally no fault of his own but he apologized profusely, fixed the problem and was literally the nicest Verizon employee I’ve ever met. I highly recommend going to this Verizon!

Steven went out of his way to ensure we received the best treatment throughout the process. He was very knowledgable with the needs of patrons that live in the surrounding area when it comes to service and coverage. He ensured he covered everything needed and still managed my time well. The other staffers were helpful also and made us feel welcome. This is my new stop for my service needs.

Mason was professional, knew the products and was able to listen to what I needed and made suggestions differentiating between needs and wants in accordance with my budget. He was excellent in helping us identity additional accessories and products to compliment my new phone and service. I will be back to buy additional products he recommended and I would strongly recommend Mason to others.

Great customer service. Very helpful

Best Verizon store experience I have had ever.

Danielle, the store manager helped me and she was fabulous!!

Customer service was great, had an amazing experience I know I made the right move by switching to Verizon! Keep up the great job guys you all do wonderful helping everyone and making sure to greet every customer who comes in the store even when your busy with another customer!

Great experience. Great service. Smart choice.

Worked with Steven. He was a consummate professional. His knowledge of the products was second to none. The store was clean, well staffed and stocked. I will recommend Steven and their store to everyone who seeks to join Verizon wireless in the future.

Mason was amazing will for sure go back to her A++++

Absolutely the best service and store I’ve been to. Steve was so helpful and kind especially after having a bad experience at a different location. He helped us get everything figured out and fixed. He worked above and beyond for us. Thank you Steve and team for your hard work and kindness!!

My experience at this store was great start to finish. From porting in my phone number to setting up my new device Sage provided exceptional service. Thanks also to Danielle and Steve for the support throughout the process. Ill be continuing my business at this location. 😁

Excellent customer service. Danielle exceeded our needs switching from T-Mobile to Verizon and was very informative and accommodating. Highly recommend doing business with them.

Service was good. I was a little bummed I had to pay to have old phone data switched to new phone. When I bought the new phone thats what I was told. VERIZON use to do this for free. If I had the cable I could of done it myself. I appreciated the service either way.

Our Customer Service Rep was OUTSTANDING!! Personable, Knowledgeable, Professional, & exceptionally PATIENT with us in figuring our our phone problems! He is also an excellent teacher. We were surprised to learn that he is a relatively new employee, as he demonstrated thorough knowledge concerning our phones. His name us Nick Glass. When I need a new phone, I will be going back to him!! This employee is a winner!!

I have been a customer of this store for over ten years. Always satisfied when upgrading or buying new products. The recent remodel has recently updated the look and the service this weekend was terrific - even during the health crisis.

Store was busy when I went in to purchase and even though people were crabby, he handled us in a professional manner. Picked up the phone today and was upfront on the time for the restore. Was able to do other errands and came back and phone was almost ready. Very happy with my service.

It was a crazy day with a long wait and computers down but they went out of their way to find a way to get me the phone I wanted despite me being frustrated. I especially want to call out Renee Thompson who got me taken care of in the end and was a perfect model of exceptional customer service. My hat is off to all of you there today.

Very pleasant and Danielle was very helpful

We came to the Viera Verizon and sales rep Michael S helped us through so much. We were paying off our phones and purchasing new. Mike first off told us about tye military discount thank you verizon! Then went over different phone options to meet our needs. He was so patient. Thank you so much

Michael was spectacular in helping me transfer to my new phone. He was knowledgeable, patient and professional.

The folks here at Victra (the Verizon store here in Viera), especially Harrison and Danielle are totally awesome. He is fast, smart as heck about all the products here, and super friendly. Ive bought a lot of phones, and never had a speedy set up as I did here today. When I asked about cases, screen protectors, chargers, etc. He had a selection for me to choose from in an instant. He was absolutely no pressure on accessories and I only bought what I thought I really needed and he understood completely. What I did get was a fast charger that was almost half the price somewhere else. I was in and out in less than an hour and talking on my new phone with Everything moved onto it from my old phone. Bravo to this awesome store. The only place I need to go for cellphones.

I went in and bought a screen protector for my phone. They put it on for me, and after they put it on, they noticed there was a defect in the protector. Instead of leaving it and hoping I wouldn’t notice, they took it off right away and got another box. I really appreciated that because the little defect would have probably driven me crazy!

Do not go here, they will rip you off. Goto a verizon dealer. They tell you that you can call Verizon and get your activation fees waived. I called and Verizon told me the store can do that. Since it is not an authorized Verizon store, they can not do it. Go to an authorized store like the one on Wickham rd. and sarno.

Michael did a great job walking us through the carrier switch. Extremely helpful

This location has incredibly helpful staff, incredibly kind as well. Very happy I went here to set my phone and Verizon account back up. No need to go anywhere else ever again.

Not acknowledging about product problem, couldnt use my phone for 2 weeks because they didn’t know what the problem is and they didn’t offer any service.

Harrison did an outstanding job activating and pairing all of my mobile, watch and car. An excellent team member to your Verizon company. 😀

In and out in a flash. Excellent service

Sage was very helpful and courteous. Got me in and out in under an hour! Excellent service.

Renee, Verizon representative in Vierra hung in there through a very lengthy processed to activate my wireless home phone. Very patient, knowledgeable and helpful. Five stars at least. Doug Murphy

Steve is amazing, didnt sell us things we didnt need and was happy to answer all of our questions to make sure we fully understood everything, and he made sure we were getting the best deal. Steve was professional and he is the reason we are still with Verizon.

Awesome staff!! Steve helped my thoroughly and with all his heart. He is outstanding at what he does and has great customer service!

Great customer service from Todd!

Danielle was amazing. She was patient and very informative. New products and upgrades were explained but not pushed on me.

Danielle was great. Knowledgeable about various phone issues. Very courteous and prompt.

Tyler rocked, assisting my 96 year old dad in hooking him up with new Samsung tech!

Harrison was awesome. Helped us set up our new phones and get us going. Friendly, efficient, and helpful. Thanks!

He was helpful, efficient, charming and got the job done easily. Love my phone!

Chris was excellent, throughout my visit. He was patient, even when customers were complaining there was Not another person to help them. He sold me good quality products and set up my phone. He was very understanding, and a very good teacher. The only bad thing was his parents are from Puerto Rico. Buy. Overall.excellant!!

Go somewhere else!!!!Update: Not only was I charged $20 setup per line, but now on my first bill I am being charged for higher service plan than selected in store. Also they added device protection to my phones without even asking me. Never doing business with this store again.This place will charge a $20 setup per line when starting a service with Verizon. Then Verizon will charge $20 extra from their original $20 online activation fee per line. You will end up paying $60 per line just to start your service. Would I have known that before getting to the store, I would have just order my phones online and only pay $20 for activation on the first bill.

Very good service. Very clear and honest about prices. Plus not robotic.

Danielle was awesome!!!

Although I was very unhappy that I had to purchase a new phone, Steven, Danielle and Harrison, at the Viera store in The Avenues, were great! Extremely knowledgeable and friendly. Not only with me but all other patrons as well.

I went to Verizon to get help today and i met a great young men who helped me. His name was Zachery C. He took the time to explain and help me with my son with our phones. I just want to say thank you Verizon for having an excellent employee like Zachery. He is such a knowable and kind person.Thank you,Mrs. Monique Smith

Great service! Steven was so helpful! Will definitely being going back to this location!!!

Danielle Chris and Steve are the most helpful people Ive ever worked with at Verizon. I wont go anywhere else. Thanks for the hard work guys. Keep it up

Great customer service and friendly staff always willing to go out of their way to ensure excellent service.

Super polite sales rep and advised me what I should do. He just confirmed what I had thought. He took his time and was knowledgeable and very polite.

Worst cell plan experience ever...stay away.Called the number associate with the response from Victra. Same outcomes. Promised to call back once research but no call. Called them again and they stated need to contact Verizon as nothing they can do. Stay away from this store as many post state...they lie to customer, make false promises while signing up and never call back

I rarely take the time to leave reviews except on the rare occasion that I experience exceptional service and this so happens to be one of them.As a business owner, I have to manage my time carefully. I appreciate the thoughtful, precise, professionalism of Michael.Thank you again Mike.The pleasure was ours.

Bought a charger from here that was meant to last. I was told that if it stopped working I would get a full refund and that it would be replaced. Needless to say, the charger broke! The most expensive charger Ive had in my life, and it lasted a shorter period of time than any charger Id ever owned. So, thinking that the store was honest, I tried to exchange it. It was very clearly not working. She said something along the lines of their not supposed to break so were not replacing it. Are you kidding? Thats false advertising right off the bat. In return she gave me some cheap charger, which ultimately lasted significantly longer than the other one. However, I paid good money to have a heavy duty charger, and the retailer had no plan of living up to their word. Its truly disappointing because Ive had Verizon ever since I got my first phone. In the future, Ill be sticking with Verizon, but never again at this retailer. The only reason Im giving it 2 stars is because the employee was friendly and just doing her job, but aside from that, all the store cares about is making a profit, which is what businesses do, but they sure dont care about their customers.

As an authorized retailer, the store does not treat you as a Verizon customer.Asking for assistance, they were unwilling to help because it would take time from new customer. Saleswoman was very rude and wanted to charge for basic assistance that would be expected as a Verizon customer, monthly bill is not cheap. Services that are gladly provided at company stores. Only reason 2 stars, another salesmen did jump in and help. Would not go there again.

Avoid this place at all cost. The people here lie to you to get your business, that is to say they tell you things about Verizon promotions that simply arent true. When called out on it, they deny having ever provided false information in the first place. Complete joke. I was lied to about a line transfer promotion since all of the pertinent details (i.e. qualifying details) were left out which prevented me from obtaining two promotional credits (one for each line) from Verizon. However it was stated to my face by one of the sales reps that I would in fact be receiving two promotional credit cards from Verizon. I even asked the rep to examine the promotion details to make sure everything was correct, which he did and told me that everything was good. I had to call Verizon customer service to get the correct information, and when I requested assistance from the store manager, assuming she would accommodate me and own up to their mistake, she provided the were sorry, theres nothing we can do response.If you are looking to switch to Verizon from another carrier (as I was), go somewhere else where you can deal with honest and trustworthy people.

Harrison did a great job getting me set up with a new phone because mine had been damaged by water. It was quick and easy!

Stopped in the store today to get some help with my phone and all of the reps were very friendly and helpful. I didnt fee pressured and left with a new phone. Ill be sending all my friends and family your way. Thank you

We purchased two I-Phones here with a promise of getting a $300. Dollar rebate on each of our present phones. We continued to check with our salesman Brett and kept getting put off. Management wouldn’t back there promise and was quite rude when confronted. I’m 75 and my wife is 70. As seniors we put too much trust in a salesman with no character. Backed my a manager with no scruples. If you would like to get ripped off and told lies to get your business then this is the store for you. We will never do business with Verizon again.

Excellent customer service and willing to find te best deal for you

Mason was professional,polite, and helpful.

Mason was super patient, and helpful in choosing a phone for my daughter!

Wonderful guy helped with my problem

Got a new phone here, there were problems with transferring my data from my old phone, to my new one, but Harrison patiently sat with me through the whole thing and was a huge help. Everything worked out in the end an I got a newer model Samsung for $200 cheaper than another retailer.

Doors locked at 8:43. Ordered a phone and was promised it would be here today for my daughters 13th birthday. Not here. Store closed before posted closing time.

Amazing and very helpful. Went above and beyond to help us.

Had a great experience today at this store. The manager Chris went above and beyond to make my upgrade the most positive and turn key experience. I was reluctant to shop a non corporate store but found the experience second to none. Would highly recommend this store.

Harrison was thorough, knowledgeable and very efficient. It was a large pleasure dealing with him.

I actually had a good experience with this store. I stopped by several times checking prices on the 7s Hoping they were coming down when the 8s came out. Danielle took the time on multiple occasions to answer more questions. While I did order the 8+ online from Verizon, because it was cheaper, I did go back to Danielle for my accessories. She was quite happy to assist. She also helped me with the VR gear promotion which she did not have too do. My recommendation for this store would be that it needs more staff during the lunch time hours. 1 and 2 staff are not enough for this time of the day. If you were on your lunch hour you may not get helped due to the # of customers already in the store.

This place is full of morons

Always come to see Danielle. Fabulous service. Danielle is very knowledgeable and always knows how to help. We wouldnt go anywhere else.

Had Zach C. as our sales associate and he was GREAT! Super helpful. The problem was, on a busy Sunday, he was the ONLY associate the whole time we were there! People were waiting a long time and nobody came to help him out. Poor staffing from management, get it together!

I went to this store today to switch my old phone to a new phone. I was met with the worst customer service I think I have ever had. The rep. I went to seem to not know what he was doing. was on his phone texting while I waited for my new phone to be transferred. He then told me that it wasnt working and I need more account information. He pretty much pushed me to leave so he wouldnt have to deal with transferring my phone. Finally, he asked how much I got the new phone for and criticized me for paying too much for such an old phone. I wish I would have gotten his name so I could tell you all to avoid him but I was so taken back by the lack of professional that I left and never looked back.

Danielle was extremely efficient friendly and knowledgeable. New