I went in to have my AC looked at. They noticed a leak with my engine coolant. They told me a part needed to be ordered but I would be okay to drive. For 8 years I have never had an issue with the car and “coincidentally” after driving it less than 10 miles my car shut down and overheated. I called a few times to speak to a manager and was told he would call me back. Then the same with the area manager. I never heard from either one. Eventually I had to put a claim in, however Firestone said since I can’t prove anything they are not responsible. Now I am out a car and thousands of dollars. I am a reasonable person, I really was just looking for some type of help from Firestone. I wouldn’t recommend anyone to take a vehicle there. Easily the worst customer service I’ve ever experienced. I wish I could give 0 stars.

I wholeheartedly apologize to Firestone and its employees on Lenola Rd in Moorestown, New Jersey, as no one stole my EZ Pass from Firestone and they did the work needed to be done. I admit reacting prematurely when I found activity on my EZ Pass beyond 5/27, which was activity I am aware of. I will continue to use Firestone as my preferred tire and auto care center.

Fast and friendly. A bit expensive, but you pay for quality. These guys are on point! Thank god for Firestone because Pep Boys is atrocious!

It was great experience.

Fast friendly and reasonably priced service. Lifetime alignment is a great deal highly recommend it.

Fast and friendly service. The guy in main lobby was super friendly. I went to get 2 tires on my care and the price was good and they finished in like an hour and a half. Would definitely go back for my other 2 tires.

Good service and good work prices are high..

Got a set of tires for my cousins Impala. Price was right and good service. I like the tire warranty offered

The guy that I spoke with was very helpful. He tried to explain to me what was wrong with my tire, but instead he just showed me. Thank goodness he did. 4 new tires later, Im riding good.

Took me right away for tire repair just started going here as of October 2020 never had a bad experience prices can be on the high end though, but good service and care here

They charged me for a part (TPMS sensor) they never replaced. Be careful. I dont know what else they didnt actually do. Really disappointed.

I cannot speak more highly of this location. The staff here are awesome.They are fast, friendly, and to the point. I brought my previous vehicle here and continue to bring my current one here as well.10/10 recommend.

I take my cars here for oil changes. The mechanics also do a free courtesy inspection to make sure vital vehicle organs are functional. The other day, I took my Explorer there for an oil change. They called me in the back to show me a problem with the car. Didnt just tell me about it. They pointed to it and said look, its leaking. And they even tell you how best (and most adorable way) to tackle it.

I came in earlier today for a slow leak in a tire needing a patch job. The employees here are top notch - professional, fast, and exceptional at their jobs! A very happy customer, I will definitely be coming back if I need more work done!

Wonderful! I took the car in for an oil change the gentleman said the car needed two tires,which I already knew, my paperwork gave me the list of items needed as well as quotes..thank you!!

I have taken several of my cars here for oil changes only because they are open when my dealership or regular mechanic is not. Im giving 2 stars because the oil change aint bad, but the bait & switch is VERY BAD. I cant recall a time when they did not find some other issues and wrote an estimate for hundreds of dollars over the price of the oil change. The last time they wrote an estimate of $900. (and yes Firestone, I have ALL the receipts) I told them to return my car to me and I will take it to my dealer. The dealer told me they were straight up trying to scam me and proceeded to make the repair costing about $200. If you take your car there, get a second opinion before you let them do the work. They even tried the scam of spraying something on the undercarriage so when he started it he claimed it was smoking. If you know your car(s) like I do, you might not know exactly whats wrong but you do know the symptoms and my car was never smoking. That pretty much shut it down for me. Caveat emptor...

Terrible shop. They put new tires on and did not balance. I brought the car back and they said they re-balanced it. Vibration persisted so I took it to my honest mechanic and he said they were completely out of balance. Some black smudge was left on the interior of my car. Products they sell are terrible too. The employees insisted Firehawk AS are good tires but the mechanic says there are flat spots on them already, less than a week old.

Late in the day I thought I had a flat, called a couple other places which were too busy to take a last minute car before closing then called here and talked to Jason. He was compassionate to the fact I didnt want a tire leaking air overnight, especially with three kids to take care of while hubby is deployed, so he said to bring it on in. They looked over my tires and discovered it was only low tire pressure that was setting off my tire sensor so they refilled things and sent me on my way without charge. I couldnt recommend them more highly for their compassionate, quick service that is greatly appreciated by me! Thank you guys!

I just stopped in to get a tire patched. They took care of me right away. Professional and courteous staff. I Will keep them in mind for future work.

Do not walk away from this place, RUN FROM IT!!! Bottom line is THEY RETURNED MY CAR IN FAR WORSE SHAPE THAN WHEN I BROUGHT IT IN.Took my company vehicle in for tire replacement (shoulder of tire punctured, which is dangerous to drive on). They did everything else under the sun except the tire replacement. When I went to pick it up they said my company didnt approve the replacement. They never called to tell me this, so they were going to let me drive away on a dangerous tire. Called company go it resolved. Then find out that Firestone put my car into maintenance mode but they couldnt get it out because their computers are (in their words: Old). They told me I would have to go to the dealer to get it out of maintenance mode. So not only were they going to have me drive off with a dangerous tire, they were going to have me drive off with a dangerous car (no parking brake or reliable indicators).It doesnt stop there. When I got into my car it wouldnt start, the engine wouldnt turn at all. Turns out they killed my battery by keeping it hooked up to their diagnostics for hours while trying to get it out of maintenance mode. They came out and jumped my battery. This morning I got in my car to take it to the dealer to get it out of maintenance mode and it wouldnt start. Battery is now totally dead and wont even take a charge or a jump. As I write this, the vehicle is in the middle of the parking lot blocking others from getting out while I wait for the tow truck.If you want to bring your car in for something as simple as a tire change and leave with the car dead in the water, then go to this Firestone. Otherwise, spend the money and take the time and go to a dealer; which these days is the only way to guarantee a reliable repair.

Great service

The service and professionalism at this Firestone dealership in Maple Shade is below sub standard quality! We had our car serviced there in June with terrible results! It was also charged on their Credit First Account Charge Card! Big mistake! We have been disputing this from one level to the next to the next! You can’t get past the area manager! No one calls back!! We all the way to district and corporate level with no response! For the last mont, we contacted their charge card company! We have complied and sent in all documentation and 13 pages of written and detailed description with all the evidence! No results still! Today, we contacted them several times and was told that it was resolved! News to us! No letter! No phone call! No communication whatsoever! No credit reversed! Nothing! Just told the issue was resolved!Firestone and Credit First work hand in hand together! They are totally dishonest and unethical in doing business! The guarantee and all their promises that are written on your documents are nothing but a lie!You get what you pay for! Go get your car serviced by Ford, Honda, Chevrolet, BMW,etc! They stand behind their service! They are professional and knowledgeable! They treat the customers with respect and honesty! Firestone- you are a bunch of lieing crooks!

Had a negative experience once in last 4 years. Overall its a great place.

Very Great Customer Service these guys really know what they are doing.

The mechanics and the rest of the staff are amazing and keep my wife and i safe on the road. Great work guys, keep it up. HS

A little pricey!

I have been here 3 times and was treated well on all three occasions. My last visit was very stressful as my car had broken down completely. They diagnosed the problem and assisted me with having my car towed. They are not the cheapest but they have proven that they are trustworthy. I would recommend this location to family and friends. There are some really good people working there.

Nice people, though they could not fix my issue they did not charge me anything, even though they worked on it for a couple hours.

Attentiveness and genuine response to my concerns and the attention to detail of the technician servicing my car has made this my goto store for my automotive needs, and this was especially important because they were handling my Porsche Carrera.

Excellent service

Went to get a slow leak in my tire fixed . They said they fixed it also informed me I needed front struts and front brakes. Told them I would go to the Ford dealer still under warranty. Went to Ford and was told the brakes and struts were fine nothing wrong. Also the tire was still leaking they took the tire off and found the tire was never patched. Also told me it needed a oil change the sticker on the windshield showed it still had 3000 miles before due Sad they try to take advantage of people like that

Mavis delran delivers what you need at a fair price. Go talk with them

Have gone here a few times for flat tires, they are quicker and less expensive than the dealership (for a Honda and a VW). No frills, but nice employees who dont press to sell you upgrades.

Very expensive. Far more than most places. They fixed a shock, and charged close to 500.00.

I changed my tires here. Affordable services and friendly people. I will definitely visit again

I was not able to afford all the repairs that were necessary for my car, so they prioritized what should be done immediately and what could wait. They also found discounts for me which was very helpful.

Great, honest service. Went on when I got a flat in a pinch and they took great care of me and my car

Firestone is the best place to get your car fixed if you go to the one in maple shade ask for eric the most trustworthy mechanic i ever met

Went to get a tire patched told me $45!! And 90 minutes terrible what a joke it takes 15 minutes and cost $15-20 any where else i left and went to NTB they did it for FREE because im military and did it in 19 minutes!! Soooo happy i left!!!

This was the worst experience I ever had. I bought a used car which this store claimed everything was good after a complete inspection. However, two days later, when I brought the car to an auto store for PA annual inspection, it failed. Four lights of the car were broken, but Firestone said all of them are good. Also, the drivers seat is broken too.Never, ever, go to this store.

Terrible. Returned twice for an alignment and still not right. Went to an independent shop and got it done right. Manager wants to fight over $30 tire balance which they messed up too, refused to give me money back. Will NEVER go back.

Solid work, trustworthy suggestions fair priced

I was looking for a local trustworthy shop to bring my car to and was recommended to go here and ask for an advisor by the name of joe. Upon my arrival joe made me feel right at home customer service here is extraordinary to say the least every question you could have is explained as many times as necessary until It is understood. The technician did an outstanding job as well in a very timely manner. I’ve never felt more comfortable at a autumotive shop in my life. Anyone looking for a trustworthy shop with great customer care check this place out and ask for joe I will definitely be a repeat customer and recommend it to anyone I know in need of service in the future

This place took advantage of my wife. They sold her a dexos specialty oil change claiming its the only oil change her truck can have. Weve owned our truck since 2008 and have been getting oil changes at Firestone since we bought it and not once has anyone ever made mention of this. I pulled the last 4 receipts and sure enough we had standard oil changes. Joe the salesman lied to my wifes face yesterday - Thanks for that Joe, appreciate it. He also charged her for a complete vehicle inspection without informing her of the service or charge and did not provide her the sheet they are supposed to after getting a complete vehicle inspection and today the low tire pressure light is on. So not only did Joe lie, they sold services that were not performed. Youve been warned - stay away from this place.

Thieves and liars....stole flashlight from glove compartment and stole leatherman tool from center console including movie passes also lied telling me to have oil pan checked at dealer assuming I had a warranty...asked why they couldnt fix it they mentioned warranty again i again reminded no warranty they said it would-be better off, I took it to dealer they found nothing wrong

Took my car in there without an appointment and they repaired a flat caused by a nail. Finished within the hour even though they were short handed at very reasonable price of around $20, they also did not try to upsell me on anything, which I appreciate. Will visit again.

Excellent. Fixed flat in short order and very friendly service.

Very professional.

These guys are great, clean store and fast. I went for an oil change, and asked them to check two lugnuts I couldnt get off (left over from aother shop rotating the tires). They found both were crossthreaded, and replaced both studs and lugs free of charge for me. Highly recommend this shop.

Warning!!! DO NOT TAKE YOUR CAR HERE!!! They will rip you off and thier mechanics do not know what they are doing... You’ve been warned

Great service and will return for all my tire needs.

They dont fix car door lock issues. Better they stop branding them as complete car care

They always trying to tell you lots of things need to be fixed when you dont need to

Expensive and gave me a laundry list of issues when I only wanted them to get me back on the road. avoid

Do a good job most of the time

Worst location ever they are lazy the customer asked for something and didnt wanna do and they keep giving excuses its Saturday a bunch of lazy guys I will not recommend to no one

I waited like 10 min in an empty shop with no cars just to be told they couldnt work on my car

Don’t go there keep away for this Store

Firestone pulled the screw out of my tire, checked for a leak, and did not charge me for the service.

In and out with excellent service.

I dont trust any car mechanic but they provide trust worthy service. I went for my wheel alignment and bought lifetime plan so I can took my car before every new season start specially after winter.

Keep away from this store ...after they give a price quote..they said we cant do this...just sorry it was a mistake from the sales man ...

Staff was very helpful and nice

Fast and honest

Honest and helpful

They bullshit about the lifetime warranties

Love this place

Good people, Good service