Worked with me over the phone to diagnose my AC issues and got me the correct part. I still go to them with all my questions even though I live in Minneapolis. Highly recommend.

My gas furnace stopped working, and within an hour or two of calling Thorset they came out to my house and got everything running again. Fast, friendly service - the best in town, hands down.

Very knowledgeable. Fast replies. Highly recommended.

In over 40 years of home ownership I have never dealt with a company worse than the current owners of Thorset Comfort Systems. They do not guarantee a correct diagnosis or repair but they do guarantee you will be charged for every visit they make for a repair. This company will “guess” at what a furnace problem might be and then state they are NOT SURE if that guess is correct. It took the owner three visits and three guesses at what my furnace problem might be—it needed a new gas valve—before correctly replacing. They appear to be not diagnosing correctly in order to require multiple visits and multiple charges to their customers. I filed a Better Business Bureau complaint against Thorset and would seriously warn potential customers about this company’s inflated billing practices, misleading guesswork, incorrect diagnosis practices and dishonesty.

Cusses on the phone