I visited Dudley Car for the first time for an emissions test. They got me in and out quickly and professionally!
Outstanding service and great staff service advisors for a first time customer. The Google app and reviews helped me find this AAA approved car service center conveniently located based on my need.
I have utilized Sudley Car Care Center on two of my vehicles. The staff is extraordinarily professional and courteous. They have performed a wide array of services ranging from installing cat-back exhaust to squaring away my big brake kit. The work is solid, and the prices are fair. I would highly recommend them.
Great work at a fair price; been going there for over 20 years without a single bad experience - highly recommend them
Jenna and the rest of the staff were super courteous and personalable. I just had to hand them the keys and they pulled my car in for an emissions test and afterwards pulled my car up into the closest parking spot to the front entrance which was a nice touch. First time here but Ill definitely come back for my state inspection and any other services Ill need!
Ive been going here for a year now, and I absolutely love it. Theyre quick and very affordable. They also offer shuttle service, and during the pandemic, theyre offering car pickup and drop off. They have lots of room in their waiting area, even with a kids section, and a very sweet dog for company, and free bottled water. They always make sure I understand whats wrong with my car and offer the most affordable solution. Jenna is especially communicative and remembers faces well. I highly recommend.
Excellent service! The technicians from the Subaru dealership could not fix my car for weeks (I have Subaru), and the people from this shop fixed everything with no time at all!
Have been here twice so far, the prices are fair, the staff communicate well, the work is done timely, and nothing is recommended for your car unless its needed.
I have only been here for inspection and emissions, but I highly recommend them for it. They wont give you a rejection sticker just to try to force you to buy components or services you do not need. They are fair and their staff is great! I went on a Friday morning and was in and out in about 45 minutes. No complaints all around.
Excellent service, professional and very helpful.👍👍👍👍👍
THIS REVEIW ONLY APPLIES TO JENNA!!!! And Jason if he still worked there:(If you go to Sudley car care ask for Jenna and only deal with Jenna. I’ve had some very bad experiences with other sales people there taking advantage of my mom and other family members. Jenna will take care of you and do her best to let you know what’s going on with your car, what you actually need, what is recommended, and what can probably wait. She’ll treat you like family. Can’t stress this enough, deal with Jenna .
Quality service at fair prices. Wonderful customer service they go above and beyond to make sure I am happy with their work.
We have three cars which all require emissions and safety inspections in the same month. Additionally, one was due for an oil change and tire rotation. Mark and Jenna are always sensitive to our needs and we often feel like were the only customers they have. So we dropped off the one needing the additional service then rotated the other two through as one was done. They promptly called when it was time for the exchange and finished all three the same day. To sum it up, great prompt service and reasonable prices. Truly quality care.
I had to buy tires for my car.Was very friendly, fast service. Reasonable prices for my tire.
Weve been doing business with Sudley Car Care for at least sixteen years. You dont go to a place that long unless you feel taken care of. Just got the fastest safety inspection in years. When I asked if I needed any more service it was a quick review of my records to determine there wasnt anything to be done at this time. I like the honesty! They dont just make work for themselves but they do take care or our cars.
The folks at Sudley Car Care really take the time to understand my vehicles and make honest assessments about the services I need. I trust their advice and know that they will be honest about whats necessary, whats optional, and whats on the horizon for me to consider. They are timely and they perform quality work. The customer service team is top-notch, always taking the time to say hello and make me feel welcome when Im in for auto service. I highly recommend Sudley Car Care Center to anyone who has automotive service needs!
NEVER AGAIN!They said one hour for an oil change and when I came two hours later they didnt even start working on it.They will come up with things to make you do more unnecessary repairs for very high price.Very pricey and horrible customer service!!!!Also,they left the engine oil cover open but luckily I took my car somewhere else and it took the other shop 45 minutes to do what this losser couldnt do in two hours !Total waste of time and money....NEVER AGAIN!
It was a wonderful experience as usual. Mike was able to accommodate my schedule in picking up my car at work and also for dropping it off when I was available. Always great service from everyone. It doesnt matter how big/small of service I need. They always treat you like family.
Very friendly staff, I always take my vehicle here.
Helpful and professional this was my first visit.
Prefer this place over any other. They provide great work at reasonable prices. I never feel I’m being taken advantage of or pressured to get more work done than needed. A great, honest company!
If you are not taking your vehicles to Sudley you are messing up. My family and I have taken our cars here for years and have always had exceptional, quality, and honest service. My most recent experience, however, had convinced me I NEED to write a public review. I have a used car (2016 Toyota Corolla) that I got a few extended warranties on so usually I take to the Toyota dealership but I just need emissions and Inspection so I took it to Sudley. When they called me that it was done they mentioned that they noticed oil on my head gasket and that is definitely something I would want to check out ASAP. The woman at Sudley called Toyota to inquire about a warranty and as soon as she said the year and mileage Toyota said it wouldn’t be covered. She pushed them to actually look it up where they saw all of my extended warranties and that I was still under warranty. She let me know that it could be nothing but I’m probably close to being out of warranty so I should take it to Toyota ASAP bc a head gasket would be really expensive. I took it to Toyota and they said they didn’t think it was the gasket even after they looked at it but since I’m under warranty they would run a pressure test and confirm. Well there wasn’t anything wrong with my head gasket but my engine is leaking oil and they discovered what was wrong and were able to fix it under warranty. The Toyota rep then told me that whoever looked at my car is really really excellent. He said “most people would have never even noticed this”. I know little to nothing about cars, but as soon as he said that I knew I needed to write this review bc even other technicians were impressed by the thorough job done by Sudley! As soon as my car is out of warranty I’ll resume my normal maintenance at Sudley!!TL;DR - get all of your cars serviced at Sudley Car Care !
I recommend Sudley Car Care Center to friends and colleagues every time someone mentions that they need to bring there car in for a repair or service. Jenna is absolutely amazing! She is knowledgeable and tells it like it is with candor and kindness. The owner always take a moment to say hello and the pups are adorable and fun as they come up for an ear rub and a quick hello. So if you want a shop that will be honest, hard working and care about their service...go to Sudley Car Care Center.
I have been taking my car to Sudley Car Care since 2015 and am always impressed by the amazing customer service. Jenna is my service advisor and she always remembers me whether I call or walk in and I rarely take my car in. She is always knowledgeable and pleasant t work with. The mechanics do excellent work and compare to other places who have quoted me on repairs, Sudley always comes in lower. They are honest and trustworthy which is why they are the only place I take my car to now after other places have tried to tell me I needed things done to my car that werent needed, just because I am a woman and they feel they can BS me. I recommend Sudley Car Care all the time to people.
Set appointment for safety inspection, waited 1h 40min. Just to be told they can’t find parts for my model and all they can find is OEM. For only $440 I’ll be all set. Politely declined went on ebay, got the parts took it to another mechanic. All this for 70 bucks. Oh and he told me that my break light wire was just disconnected and I don’t need the new part so I can return it and get my money back. The funny thing is, there was another guy after me failed for a break light and he said that he checked the night before and it was alright. Strange things happen overnight... So if you decide to bring your car there - be aware. I know that most of the car shops are looking after your money other than actually looking to help out the customer. I just don’t know why they keep doing this in an era of transparency and online reviews. Keep sharing your experience guys!Donchev
Ive been using Sudley Car Care for 7 years now. Friendly, committed, and reliable. Ive recommended their service to several people looking for car service and I will continue. Lets face it, we all need a reliable mechanic and Sudley Car Care has not disappointed.
Ive been going here for years. The staff are always very courteous and polite. They do their best every time to get ehat i need done in a timely manner, even if i am in a rush. I am always kept in the loop and offered plans to perform maintenance on my car based on my own personal financial circumstances. Jenna is mostly the person i speak with when getting my csr serviced and she is extremely professional, friendly, and communitive.
Absolutely great service and quality every time I go. You get friendly conversations and honest answers to all of your questions and they always make sure to get the job done.
I began using this place about five years ago when I first moved to Manassas and my experience has been that they do outstanding work, at a fair price. Recently the battery on my three year old car died leaving the wife and I stranded. The dealership was not especially helpful but the folks at Sudley Car Care got me a new battery and sent one of their people to my place to install it the next business day. I was treated like a valued customer and I would not hesitate to recommend this place to friends and family living in the Manassas area.
Never returned email or phone call. This surprised me because they did excellent work and communication last time I had work done.
Great, friendly, fast service
Got an inspection here, seemed fine!
Staff is ALWAYS helpful, informative, polite and friendly. They let me know what needs to be done before hand; there are never any surprises concerning my cost!! If I am unable to afford full price, they prioritize for me to keep my vehicle running and the pocketbook in the positive. Love these guys!!!! Should be more like them in this day and age...maybe people would not feel dread when their vehicle needs to be maintained. They do excellent work and honor their word. If I had to go with someone else..I would be hardpressed.
Always happy with their service and communication is fantastic.
I cant say enough good things about this shop. Everyone in the front office is knowledgeable and friendly. Jenna is the absolute best!! The guys in the garage get the job done right every time. As a woman, it can be difficult to find a shop that will be honest and fair when it comes to repair work. I grew up around cars, so when I walk into a car care center Im not completely clueless. Unfortunately, most repair places have treated me very poorly and tried to rake me over the coals on pricing. From day one at Sudley, I could tell they were different. I was treated with respect. They listened to my concerns and made sure my car was fixed for an affordable price. 100% recommend this place.
The staff make this place great. Even if you go in once a year they’ll remember you and take care of you. Service is done pretty quickly too. Plus there’s a puppy. Win-win.
Always, always superior service: polite, kind, friendly. Customer needs addressed, top-notch diagnosis and care of vehicle. Always.
I found Sudley Car Care Center from google reviews, and they did not disappoint. I really appreciated how friendly and knowledgeable every staff member was that I encountered. As a woman, it is always nerve racking to get maintenance done on your car hoping that you will get not ripped off. Not only did they explain what was going on with my car they SHOWED ME! They were not able to get the parts that i ordered on time so they upgraded them and didnt charge me the extra expense. All in all the way they conduct their business is a huge advantage over others and gained my respect and business. Thank you for being amazing! Ill be back.
Absolutely love this group. They are friendly in a caring neighbor sort of way, not a were excited to rip you off way (which is a very important distinction). They take actions to save you money instead of finding leverage to charge you more (for instance, recommending the two tires that were down to the cord be replaced instead of all four tires). I opted to stick around and work on spreadsheets instead of leave and come back later. I got to listen to them politely AND cheerfully take a constant stream of phone calls, got to witness their kindness to people that came in to pick up their cars, and I absolutely loved how any and all of them were sure to explain everything they could about the repairs needed or made on the vehicles. They are genuinely nice people, working as hard as they can, and I loved getting to observe them figuring out ways to help out the variety of customers that dropped off their cars. I can say with great confidence they put customers first. AND, if youre lucky, Ellie the Shitzu will come visit you for cuddles. She is the cutest little pup youve ever met.
This is absolutely the worst car service shop in northern Virginia. Terrible service, employees lie all the time
These are good people that care. Not only did they worked hard to fit my crazy schedule, they also dropped me off at home and picked me up. No extra cost or uber needed. Honestly they were so nice and Ill definitely recommend them to friends. Theyve made loyal customer out of me.
I have taking both of my cars to sudley car care for the last couple of years now. Mark beacon is who I Usually deal with. He always call me and lets me know whats wrong with my vehicle before doing anything. It never breaks the bank when I go to sudly car care. Prices are fair and the staff is always professional.
I recently moved to VA and needed a car inspection (I have an older 2004 BMW) and so I tried out Sudley Car Care. During my inspection, they found a couple safety issues and worked with me to find a convenient day to bring my car in and have everything addressed all in one day. I worked with Jenna, she gave me an accurate estimate upfront so there were no surprises and they performed great work in a very timely manner. Jenna was also great about giving me updates throughout the day. Id definitely bring my car back to Sudley for any work in the future. Im very picky about where I bring my car for service and Sudley Car Care is great!
Quality auto repair/maintenance work performed at a reasonable rate - highly recommended !
We love these guys! I trust them (which is hard to find when it comes to car places) and I never feel like they’re giving me the run-around or are being shady when they make recommendations. They’re friendly and courteous, plus you get to pet their cute little dogs in the waiting room. We will continue to bring our cars here for years to come!
Sudley Car Care is a trusted, professional auto repair service! I keep coming back to Sudley because they consistently have proven to be trustworthy and competent, and guarantee their work. They expertly diagnose the problem, and provide an accurate estimate before starting the repairs. They are also the cleanest auto repair shop I have ever seen! Highly recommend you try them out.
This place is the best!! The staff is extremely friendly, helpful and knowledgeable. They were able to answer all my questions with in-depth explanations and in a way that didnt make me feel stupid for asking. You can really tell that they do everything they can to provide the best customer service possible. I will definitely be taking my car there for future oil changes and any other work my car needs!
Always a great friendly place. Quick service time. Great job.
My regular shop closed, so I started taking my car to Sudley Car Care based on a recommendation. I have been very pleased with my experience so far. Very friendly and knowledgeable staff!
These folks do keep an eye on over recommending work As in, I had brake work that needed done and they were very clear that the brakes in back could wait a few months to be serviced but not the front brakes. I appreciate that. Got them all done anyhow.
My husband and I have been bringing our cars to Sudley Car Center for many years. The service is always excellent. The staff is accommodating and very knowledgeable. I love the early bird drop off. They are also a Triple A approved auto repair shop. Well be back!
We have used Sudley Car Care for 25+ years to service all of our cars and have never had a single problem....only great service and prices. We keep our cars for years and are convinced they last so long because of all the preventative maintenance they do in addition to actual repairs.My husband and I are now retired and decided to try getting by with one car. This is not a problem when we need to leave our car with them, because Sudley takes us to the Hertz location at the Manassas Airport (just 5 minutes away) to get a rental car (currently only $28/day). Even better, we can leave the rental car at Sudley when we pick up our car. So convenient.
I started taking my car here in 2017. I have loved and feel it is one of the last honest car places around. They do great work for a fair price. Their customer service is top notch too!
Ive used Sudley Car Care now on multiple recent occasions, with excellent service and quality results each time. One time that stands out was a Saturday around 3pm when my wife called with a near engine emergency with her car coming back from the airport. I diverted her to Sudley Car Care. When I called, Mike was very busy but they took her in anyway. They resolved the immediate issue and gave us a couple things to follow up on. Short notice, very friendly, high quality, and cost effective. All that = TRUST. They will have a customer for life as long as they maintain this level of customer service and caring support.
We have been going to Sudley Car Care for 15+ years and they have always been great. They go out of their way to make sure things are done right. I have never felt like they did unnecessary work or charged more then they should. I feel like our cars are in good hands every time we go
I just had my car serviced at Sudley Car Care. Weve been going to them since they first opened. As always, Sudley Car Care provided us with the highest possible level of care for our automobiles. So glad to have an honest establishment that we can rely on to take care of our cars!
Great people to work with and knowledgeable.
Best auto shop in the area.
The entire experience at Sudley Car Care over the last five years has been great. They are very responsive and Jason the service manager is someone who I can trust with his recommendations. Sudley has honored their warranty on repairs even after two years. I continue to use them because they have shown they can be trusted.
The personnel at Sudley Car Care are outstanding. I take all of my vehicles there because I can count on dependable and professional service every time. The owner is a fantastic and very knowledgeable person. I highly recommend them!
The service is great. Prices are not low. But, your vehicle will definitely get repaired. Ask for Mark, at the service desk. They keep their promises.
Sudley Car Care did a superb job in servicing and repairing our old 2003 Jeep to pass the annual inspection. They provided great options to save money and completed the work before estimate time. Thanks!
Luck was with us when we randomly picked this place to fix our car! Not only was the customer service top notch, but they didnt jerk us around like the other dealership where we bought our car. They found the problem with it, fixed the problem and charged us a wonderfully fair price for it. I am going to recommend Sudley Car Care to everyone I know. Thank you for being truly great mechanics!
I took my 2013 car to get a state inspection and the mechanic said the wheel bearing needed tightening, the cost was $90. I said go ahead because I did not have time to do it myself. I dont think that was ever a problem because Im am always checking my car, but I think theyre paid commission so they benefit from making something up. The mechanic failed to see that my front tires (which he took off) were worn to the metal belt, but no money is made on saying anything about that. I will never take my car there again and it reminds me why I do most of my own maintenance.
Very reliable and always give quality service!
They know my name and my car as I walk in the shop for service every time! They complete efficient, quality work with no stress and a quick call back to keep me informed. I highly recommend this local shop!
Sudley Car Care has been my auto service provider for many, many years. They have always provided the service at a reasonable price and quick turnaround when leaving the vehicles was necessary. Courteous, knowledgeable underwriters and mechanics are a trademark of Sudley Car Care. An auto service that sets the bar for what other service providers should strive to be. Thanks Craig and Sudley Care Care.
Weve been taking our 99 VW New Beetle here since we moved down the street in 2001, as well as the other cars in our household. Work always completed on time (or a VERY good explanation why not). Highly recommended.
Staff is very helpful and friendly. Work is of highest quality. Sudley Car Care was recommended to me by a good friend and I would recommend them to any of my friends as well.
These folks maybe started honest, but have definitely lost our trust. We were loyal customers of theirs for years until we discovered their outrageous price gouging. Our last interaction with them they wanted to take a $200 job and add $1000 of unnecessary additions and inflated cost of parts. Definitely do not recommend.
Always a great experience when I come to Sudley Car Care for any car work. The staff is attentive and they really do care about you! Keep up the great work.
The staff is very professional and never hesitate to explain all issues related to your vechile. I never feel they are taken my money for extra services always looking out for your safety. Awesome establishment!
Friendly staff who are focused on doing the right thing for the customer.
Mike and the staff are awesome!! I took my car there to fix what had been a mess of an overheating issue. They were able to do what could not have been done at any of the two dealership garages that I had brought the car to previously! Could not be happier..!!
Sudley Car Care always has excellent service. Also everyone who works there are friendly and personable. They are near by, so I can walk over when my car is ready. 🙂
The level of customer service and quality work here cannot be understated. I bring my car to Sudley Car Care Center for everything now. I trust them.
Not a reputable place to visit for state inspection. I work on my own vehicle and was failed for brake pads that were deemed too low. Law is 2/32 (1/16) and I had 1/8 which is double the limit. I was told your pads are gone and need replaced and of course youll need new rotors too. My rotors where not warn at all, measured close to new. This has happened to several of my coworkers (aircraft mechanics). Avoid this place...not reputable. Truth and facts are not a core value of this establishment.
Went for my state inspection on a Wednesday mid day, got in right away, didn’t wait more than 15 minutes and bam done. amazing service.
These guys are the best. Been going here for 10 years.
Sudley Car care treats you like family, they are very trust worthy and they do not try to up sell you on services that are not needed. I have been going to them for over 10 years with no issues.
Weve been taking our cars to Sudley Car Care for 25+ years and could not be happier with their service. You wont find a more competent and honest business. We have always been treated fairly and professionally and would recommend Sudley Car Care 100%
Great service from Craig and his team, as always. Best place for servicing your car. Dont go anywhere else!
These guys are great and very trust worthy. We only take our vehicles to them to work on. They do great work and go the extra mile
Awesome Team at Sudley! Craigs entire team is great to work with and incredibly helpful. Thank you Team Sudley for your outstanding service.
Went to get my accord checked up since it died due to a bad alternator and a bad battery. Ended up getting my timing belt, inspections, and tire rotation done as well. Super courteous and knowledgeable staff. Car drives great after service.
My parents have been going here for years and love the care they get. My recent oil change was quick and people were friendly.
I was 500 miles from home visiting family when my truck began to act up. Within hours, my vehicle was cleared to make the long drive home... and for a very reasonable price!
We’ve been using Sudley Car Care almost exclusively for about 15 years and have always been treated well and fairly and had excellent results.
Had trouble with power steering on my 1999 Camry. No surprise with a car that old. As soon as I got to the shop mechanic put it on lift and showed me the hole that rusted in power steering line. Took back in a few days later for repair. Car handles much more securely now. The crew at Sudley Care Care has always done well by our family cars.
The most honest and customer-oriented mechanic Ive ever worked with. I exclusively come here to figure out any car issue.
Great shop for your cars and trucks.They have done a great job for me and my family for years.
I have taken all my family vehicles to them for years and have always received excellent and honest service!
Family owned repair shop that takes care of you car like its one of their own. Make sure you say hi to the owners puppies who are usually there to greet you!
A shop you can actually trust!!! I will never go anywhere else!
I have been bringing my vehicles to Sudley Car Care for years. They are always very friendly and helpful. I cant imagine going anywhere else!
The Sudley team continues to focus on me as a customer. They communicate clearly and work with me on recommendations and accepted work. They are also taking extra care given COVID-19 concerns.
Awesome staff to work with. They have been servicing our cars for many years and have been pleased with their work.
Very Friendly and professional service. Issues that needed resolving were explained and good resolutions offered.
The staff was professional, efficient, and qualified. The price was reasonable and the service was completed very quickly.
Brakes making serious squealing noises. In and out in a day ready for Winter. They are always friendly and ready to help.