I own several rental houses and have used Tropical For 10 years or so. I have had 3 systems installed and 3-4 repairs done by them. Repairs have always been much cheaper than I expected and system installs were clean and proper. I have never had a bad experience and they have never tried to upsell me anything even kept a 24 year old unit running for me.

In Summer 2014, Tropical Heating and Cooling came out to service my air conditioner/heat pump unit because of low performance. I was told that the outside condenser fan was not working and needed to be replaced. It had to be ordered and I had to wait over the weekend. When the unit arrived and was installed, the fan motor still did not work. The HVAC tech looked puzzled and replaced the start capacitor with one that was in his van. After replacing the start capacitor, the new motor worked. I was charged $354 for the new motor and start capacitor and a recharge of the system. They only checked the low pressure side, not the high pressure side. Later, I plugged in the old motor to see if it was truly bad, and it was not. I have called Tropical repeatedly to speak to the owner to discuss the matter, but the owner never returns my phone calls. To me, this is not a good business practice. In the beginning, the HVAC tech should have checked the start capacitor before ordering a new motor to replace. Then, at the time the motor was replaced, I think that the HVAC tech should have been honest when he realized that the old motor was not bad. Then, to make the situation worse, it seems that I cant get into contact with anyone at Tropical who can offer an explanation.

Had a problem with my flex pipe under the house that they had installed and even after 5 years they stood behind there work and fixed it at no cost to me, I do not think that you can ask for any better service and John the service man was very prompt and polite ! THANKS R.A. (BOB) Adkins

They just charged my parents $300 bucks for an $18 dollar part. Very unprofessional company stay away.