I have taken my vehicles to Kerr Tires over the years while I have attended LC, but the most recent visit compelled me to write this review. I have a 2001 Toyota Highlander Limited that I brought in, to this location, for state inspection, twice. The first visit, my car failed due to LED headlights, break pads/rotors, and a leak in my power steering pump. They quoted my over 1k for the breaks and steering pump. Since I am a college student, I do not have the money to pay for those repairs. I changed my own breaks for $80 through 1A Auto. I drove home, 3.5hr drive, and my steering fluid level did not change (cold engine). I checked the level once I got back to LYH, still no change in the level. Definitely made me think that the mechanic who did the first inspection was either unnecessarily picky or something. Fast forward to a few days ago, I took my car in for inspection (was outside of the 2wk mark) and the mechanic, Cody (not the original mechanic for the first inspection), only flagged my high beam and license plate light being out. He stated that he was not going to make a possible small valve leakage a bigger issue and say it was a pump leak. He saved me damn near $700, let that sink in. Now, here is where my issue came in, Kerr Tire charged my roughly $56 for the mechanic, Cody, to clip in my high beam bulbs (I supplied the bulbs) and roughly $30 for the license plate light change. Mind you, all of this is just the labor cost for 30min of work; state inspection and the lights. Labor to clip in a high beam and license plate light that took maybe 2 minutes in all; I have changed my lights before and it does not take long at all. Understandably, they have to make their money, but a base charge for specific tasks do not reflect the complexities. I walked out of there paying slightly over $100. I could have easily clipped those lights in and have only paid $20 for my inspection. I am grateful my car passed, dont get me wrong. In all, the service is generally pretty good, but there are some things the customer should pay attention to/do themselves before taking their vehicle in.

It wasnt under my name, but I paid this place a lot, twice, to repair the slow leak in my wheel. I wasnt given a discount for the repeat work. Twice they said it was fixed. Well, it still had a slow leak. I know the wheel had multiple problems, Im not denying that. But before declaring it fixed, twice, they should have checked it better. So, somewhere else had to fix it the third time. Three full price fixes for one wheel seems extreme.

A living nightmare. I cant articulate in the English language how bad this experience was bringing my car here. Time to file a complaint with the Better Business Bureau and get a lawyer involved. What fun! Thanks a lot guys.

I have reviewed you but you remove all non-glowing, non-5 star reviews. NOBODY believes any company is all 5 stars. Brought many vehicles to Kerr over many years then they pretty much scrapped a vehicle over an eight dollar part (vehicle inspection) - no alternatives given, not a lot of research put in...Sorry not sure what happened to the store but there are many others.

The team at Kerr Tire and Automotive is great. My car has an uncommon tire size, but they had it in stock and were able to get the tires changed quickly. Friendly staff!

We’ve taken our vehicles here a few times for things like oil changes, tires and state inspections. The prices were fair, the staff was professional & friendly & they completed the work in a timely fashion. We will be going back here for future vehicle needs.

Pulling into the YMCA at 10:00 to pick up son from work and got a bolt in my tire. They got me in the next morning, fixed my tire in under an hour and I was on my way to work. Thanks guys! You rock!

I went in to get my tires mounted, an alignment and an oil change done the other day. I called to ask about the tires and Greg told me to just bring the car in and they’ll take care of me. I brought the car in at 10:30 and they got all of it done before lunch at a fantastic price! Highly recommend!

I needed to get my car inspected. I called them and was able to make an appointment, which was very convenient. Employees were curious, shop and building were very clean, including the bathroom. The inspection went quickly, but the vehicle was actually checked (not just pulled in, sticker scraped off, and new one slapped on). I would definitely recommend this shop for inspections.

Friendly and fast! I noticed a nail in the wall of my rear passenger tire first thing in the morning, called them and they were able to fit me in right away. The tire unfortunately couldnt be repaired and they were able to get me set up with 2 new tires at a great price. I was in and out of there and on my way in a little over an hour. Everyone I spoke with was very friendly and knowledgeable and what could have been a stressful situation was actually very pleasant and painless. I will definitely be back.

Kerr Tire & Automotive was absolutely amazing. My car had broken down very early on a Saturday morning, and they had me fixed and out of there by 9am! Also, the customer service is outstanding. From the moment I walked in, Greg greeted me and made sure I was comfortable. Everyone there, especially Greg, was very professional and personable. I will definitely be back.

I have been going to Kerr Tire on 221 for the past few years and I could not be happier that I actually found a mechanic I can trust. Not only has the work been done in an efficient time frame, it has been done properly! Other places have charged an arm and a leg and at Kerr I feel like Im actually paying someone for what they deserve-a job well done! I recommend this shop to all of my friends and family!

Mark is awesome! He and his team got me hooked up with the Virginia inspection and fixed all the issues with my jeep for a great deal. I really appreciate them going above and beyond to get everything fixed as a one-stop-shop! Ill be recommending Kerr on Forest Road to all my friends :)

Kerr tire helped me get two new tires for a great price and align my car. All of the staff here is very friendly and the front desk ladies are very sweet and helpful. I would recommend going here for any car troubles.

Kerr Tire has been a great experience and would refer friends to their business. They were friendly and clean. There was not a long wait time and they have taken care in making sure I understood all that was needed to fix my car.

Took my money did a poor alignment and misrepresented the mileage during the service which has affected my car fax. Not impressed.

I had a bad experience but the General Manager contacted me and was really awesome. He totally understood and agreed with me about my situation. They had an employee (who has since been fired) who did not represent their business well but the General Manager was kind and professional. He also offered to give me a free oil change in the future or $30 off a future service. So I will give a shout out to him for at least taking my comments seriously and respecting me as a customer.

Excellent service! Went in on my lunch break and they made sure I was in and out. Very friendly staff that gave me a much needed laugh. Would definitely recommend

I was running late on a state inspection and they took me in on the day of and within 2 hours! They finished in 30 minutes or less. A great waiting room with wifi, and the staff is every friendly and helpful. Highly recommend.

Good quality service. Always friendly and helpful. Trustworthy.

Mark and the guys started off being really friendly and seemingly doing good work. The work they performed on my car failed about a week after they did it. They said it needed another part and thats why there was the failure and would do the work for cost with no additional labor. After the job was done I asked to see this second part that had failed. They refused to show it to me and became very agitated and mean. When I said I wasnt going to pay since they wouldnt show me the part they threatened to put a mechanics lien on my car. So I paid for the part and left. Two days later it failed again. I will never go back to this hole and suggest no one else does either. Meineke across the street from them fixed my car with no problems and has been my shop of choice ever since.

Everyone was nice and friendly. They had what I needed, I had to wait an hour or so but they have free coffee and comfortable chairs only thing I could ask for is free WiFi. I was also happy they just did the work I asked and didnt come with a list of suggestions of things I need to do with my carb like some places do.

Great service, very well trusted and I never have to wait long !

Excellent and fast service! great communication regarding necessary services. fair pricing

Great honest people, they accidentally rolled my window down that wouldnt roll up and they fixed it in 3 mins! Got new brakes and flushed the brake fluid and it was a great experience and, I trust this place and recommend it to anyone!!!

I had an issue with Kerr on some work they did on my car and after some good old fashioned customer service, they were able to work with me to satisfy my complaints.Its good to see someone cares about your continued business.

Good people who care and good prices!! More than just tires also

I came to Kerr for a state inspection. I was told it wasnt going to pass because of a minor issue with the steering wheel. Having a bad day already and unable to pay for repairs, I was pretty upset. The staff saw my distress and jumped in to help me right away! I am so grateful and would highly recommend their service to others!!

Job well done. Service excellent. Will be back for more service. Thank you Greg, Dave & Nadine.

I have been going to Kerr Tire for many years now and I would recommend this shop to everyone! Not only do they have multiple locations in the Lynchburg area, the salesmen go above and beyond to help customers figure out what is really going on with their vehicles. I have used both the Rt. 221 and Boonsboro locations and they are always so friendly. Most shops try to push extra parts and services that you dont need but Kerr Tire is there to truly assist their customers and make sure that they are taken care of, NOT rip you off and take your money. Their work is done in a very timely and efficient manner as well. I highly recommend them for any automobile needs!

Always get great service and no pressure to buy stuff I dont need.

Great service and quality products very pleased with my service. You will be glad you shop this company.

Timeliness is superb! Courteous staff - They look for a fix appropriate to the situation, not opportunities to fix things that are unnecessary - their customer service is very much appreciated

Always fantastic to work with these folks. Honest, straight forward, and you know your vehicle is in good hands and that you will be quoted fair prices!

Took my old inspection sticker and didn’t put it back

Mark and Greg are fantastic. Whenever I call they answer all my questions and give great advice on how to handle the issues with my Jeep. Best staff around.

Great service!!Fair Price. Very knowledgeable on service.

Excellent customer service and fair prices. They recommended the right tires at the right price and the staff was very friendly and helpful.

They did great! Great price and was fast service.

Fantastic quick service!

First time going to this shop. They worked with me when I missed my appointment. They found the problem I was having with my car immediately and fixed it much faster than expected (and for a price that was much lower than it really should have been).

I would recommend kerr tire, there trying to get my car fixed asap and on warranty i appreciate it so much.

Dave did a great job helping out some of my rental customers who were in Lynchburg. He picked up the car, replaced the bad tires, and returned it to the customers for me. He gave me a good price and went way above and beyond. I would strongly recommend Kerr Tire and Dave Durbin for any vehicle needs!

Great service. Staff is great and very easy to work with.

Best service ever! Great oil change price.

They keep my battle wagon running good

I went in Saturday morning to get an inspection on my vehicle. When I got there the guy Greg stated that is was 2 vehicles in front of me he said that it would be awhile like 4 hours I told him that I would wait or I could bring it back later on the afternoon. He said that if I brought it back it was no guarantee that I would be next so I decided to wait. After about an hour my husband came to pick me up. I got a phone call around 11 stating that my car was done Greg stated that we had some serious issues. He told me that the car didnt pass because of the exhaust the brakes the rotors and something with the steering column I told him we were on the way to pick it up. When we got there he had nothing to say to me ignored me and just spoke to my husband. I feel like it was disrespectful in so many ways it was my vehicle. I felt like he thought I didnt know anything. He quoted me more than 1500.00 to fix it really..... I dont think so you wont get a dime from me. I dont have dummy written on my forhead. It is the year 2015 yes im a women but I know vehicles. If I could put a negitive number you would have it. Dont go to this business especially if you are women they are disrespectful. The other thing that I want to add if your mechanic didnt take five smoke brakes and one break to eat something within an hour it wouldnt have taken 4 hours for three vehicles. Also if you want to jam a radio please take your own dont blast mine so when I pick it up the volume is around 45. If you want to listen to music bring your own.

I have come here several times for oil changes. Great prices and honest employees.

Fast reliable service, student discounts offered and highly professional.

The staff was kind and got me the state inspection i needed. However, they misjudged me and attempted to take advantage of me by quoting $1500 worth of unnecessary repairs. Yes, my fuel line probably needs to be cleaned, but i can do that with a treatment from the dollar store in 5 minutes, not for $50.Expect to be treated kindly but quoted unnecessary repairs at ridiculous prices unless you are a white male.Steer clear til they straighten out!

I had my oil change done quickly and Greg and Mark were super friendly and professional. I would recommend them to anyone.

Great Service! Looking forward to coming back!

Dishonest! I was quoted $250 after rebate for 4 very common sized small minivan tires. I made an appointment for my wife to come in to get them while I was at work. She became too sick so my mother in law, unaware of the promised price was charged $500 and given no rebate at all! I called back and they said it was a communication error and would not honor their quote! Do not trust them!

Great people, Great service, at a fair price.

Friendly, good service, fair price.

Excellent customer service from Mark and Greg!

Great people - Great service !

Great service and friendly environment.

Awesome customer service! Will come here every time.

Great Service, Fast, Extremely Reasonable! !!

Staff is always nice and listen to you.

Everyone is helpful and polite.

Had a car problem and these guys took great care of me!

Nice atmosphere!

Excellent service!

Great service!

Good service!

Great salesman