Trufit on 19th street is a scam. After having them add two additional months due to covid closing the gym for two months I thought that finally it was over. Sure I moved to a city where there isnt even a trufit location. I was okay with paying out the rest of the contract, but no. Thats not all. They continued to bill me after the contract ended, after I already voiced I wanted it ended. They even charged me the yearly gym fee as well.

Richard was so sweet and helpful when helping me get a membership. He informed me if all costs and let me know an estimate if when I will be charged and how much and all the amenities and classes available for each membership. I have always loved the 19th location very clean and friendly

BEWARE STAY AWAY FROM THIS PLACE I’ve been in communication with this company since the pandemic. I cannot utilize the gym due to health reasons & have stressed this to them the GM has been careless regarding my situation even though I can’t use the gym, nor have I used the gym at all in months they continue robbing me $90/mth for a unused membership. Now my membership is up and they still won’t cancel as they’re robbing me another month due to 30day notice even though I have been in contact since pandemic regarding my situation and desire to cancel! Horrible place, company, staffing. All they care about is money and will not let you out of your contract no matter what the reason is they are inconsiderate and greedy. The GM and gyms is the worst.

My one star is due to billing. The club is great, the amenities are great, the price is respectable. But dont EVER cancel your membership. You will be told incorrect information by the gregarious fellow at the front desk. You will believe him because you dont know better. You will be told on the 2nd trip back (because the front desk guy doesnt know anything) how incompetent everyone in the billing department is. You will be assured that THIS time everything will be done correctly. Then, when you still keep being charged, the long-distance billing department will tell you that everything you have been told previously is wrong. And just one more month of fees will get it resolved. Maybe. Cross your fingers. Other than that, it was great!

BEWARE IF YOU JOIN YOU CAN NEVER CANCEL!!!!I love the gym itself very spacious and convenient locations. I love that its not crowded and you dont have to wait for machines. The drawbacks I have found are maintenance and member assistance...if a machine is in need it will pretty much never get fixed. The only time I have needed member assistance was to cancel my account since I moved, and to this date has been an impossible task.Administration is never in and you have to see this unheard of person before you can cancel. I have been trying since January 2020 so use this as a thinking point before you join.

The staff is very friendly but the amount of Out of Order machines is getting out of hand. There were at least 8 machines, not including treadmills that had their Out of Order signs on them. In the past they have been fixed somewhat quickly, but that has certainly changed. It is nice to see someone is there to clean the gym in the mornings because no one cleans their machines or picks up their weights after use. I am hopeful the $50+ in gym improvement fees is actually used to improve the equipment and not let it sit unusable for weeks at a time.Adding to this post a week later because another treadmill randomly shut off while running on it. The Out of Order machine tally keeps rising.

The TVs dont work on the treadmills, they ALL have static, the bottoms of the treadmill where you walk on need replacing- to be honest they need to get new treadmills in general. When they did the re-modeling, they were supposed to have gotten new treadmills, but never did.

We love this gym! Always clean, never overly packed, super friendly and everything is in great condition. They even saved my wallet when I lost it in there :)

Tru Fit has horrible customer service and billing. I cancelled my monthly membership in October and i had already cancelled my credit card i used with them. I had to pay the final bill on line with another card. I hesitated doing this because i did not trust them. THEY BILLED ME AGAIN with my new card!!! I called when i saw it and they confirmed that I cancelled my membership in October and i should not have been billed!!! I have not been called back for 4 days and had to call my credit card to dispute the charges!!! Every time i call they do not let me talk to anyone in charge!!!DO NOT trust Tru fit!!!! They are not trustworthy and are stealing people’s money!!!

Kaleb was an excellent personal trainer for boxing, very knowledgeable and fun to talk to.

Very well equipped gym, with world class amenities!

After the ownership change the facility has gotten a lot better and cleaner. The majority of the equipment gets fixed and regular maintenance is handled promplty. The Mens bathroom needs some attention, other than that I probably would have rated a 4/5. All in all I love this gym and I wouldnt take my business elsewhere.

There is a lot to say about this gym, both good and bad. Good in terms of having a well stocked facility with updated and improved equipment with little if no grime that is usually attached to a gym of this size. And of course having a wonderful free weight area that is well stocked and spread evenly so that even during its busiest hours you can fine a spot to use. But unfortunately the bad outweighs the good in this case, while they do have a good amount of equipment and space it seems they choose to do so little in terms of a quality scale or two. With a new owner and new equipment they have failed to put in a dedicated scale. All they have is a 15 dollar Walmart scale, and if they lose it the staff will do little in helping you find it, telling you to knock on the sauna rooms for hope of someone having it. Besides the fact that the scale is not even stationary is the fact that it is so terrible. You have a large gym with tens if not hundreds of people using it weekly and instead of acquiring a scale built for the use of a gym this size you use one that can be found in someones bathroom?

Quiet gym, especially in evenings. Good deal. Equipment fixed quickly when broken. Improving quickly with bodyworks buyout.

I went in and cancelled my membership back in April 2019. I later recieved a copy of my cancellation showing the last bill date was 04/26/19. I continued getting auto drafted from my account until September. Ive now been trying to get a refund for almost 4 months and keep getting the run around from every person I talk to. Sad that I have to now start a process in small claims court just to get back money they took from my bank without my permission.

Awesome

Watch out. They’ll scam you

My go to...home away from home

Wish they had a soana...

Gets the job done!!!!

Awesome