Very good experience. Drove up from Kyle to purchase a 21 Rav4 from Gene Messer Toyota. Worked with Josh Short and was impressed with his knowledge and professionalism. We spoke several times over the phone and Josh was extremely patient and answered all my questions and concerns. Worked with me on several different finance options and found the best option. Closed the deal and Austin, in Finance, was very professional and got me out quickly. The entire team at Gene Messer Toyota we’re great and made the purchase worth the 6+ hour trip.Thanks

I brought my truck in on a Friday morning expecting to have it looked at/worked on over the weekend. They reached out to me that afternoon informing me on what the issue was, and how much it would cost to get it fixed. My truck was repaired, and ready to be picked up in the evening right after I clocked out for work. The communication and service was outstanding. Colby, and the rest of the service center - Thank you for time and efficiency.

My daughter is attending Texas Tech University. I live 9 hours away. When she had car trouble, we called Gene Messer Toyota. They suggested a towing company- which was great. They worked tirelessly to get it fixed and up and going again…. All with a very concerned mom calling often to check on the progress. I would highly recommend them and say their kindness and professionalism meant SO much! Jean Ann Price

I had just moved to Texas from Washington State. I needed a Vehicle inspection Report to get my leased 2020 Toyota RAV4 registered so I contacted Gene Messer Toyota to get established, get the report done and I had just been notified that I was due for a maintenance visit so set that up as well. My appointment was this morning. I was treated like royalty. I was there for less than an hour, left completely satisfied and actually stopped back in as they said they would put my new plates on for me! Talk about customer service!!! Great job!!! The staff are absolutely amazing. A special shout out to Braden who was my service advisor.

Fast.Friendly. Honest! Great pricing. They got me in same day and fixed more things that were needed (recall part & nail in tire) when I brought in for routine maintenance! Thanks for taking the time and fixing it all!

Emilio was excellent to work with. Constant and fast communication, honest, and informative. The whole car buying process was hassle free. He made buying a vehicle during this time of short supply easy. Ill be back again!

One of the best dealership experiences I’ve ever had! None of the hassle that I’ve dealt with at other dealerships. I was in and out in an hour-and-a-half with my trade-in. Oscar in sales and D.J. in finance were both fantastic, friendly, and very helpful!

Came as a walk-in for a part and service request. Was well taken care of by all departments and enjoyed the coffee bar while I waited for the service to be done. Job was completed faster than expected and under the estimated cost. Will definitely be coming back.

The staff was very informative and quick to get me in. The service was performed very quickly. My only complaint was that my windshield washer fluid was not refilled. Though it was not discussed directly, every other shop I have visited refills the fluid. It makes me wonder that if something so minor was missed, could something larger been missed as well.

Had no issues. Bought from them one month ago, and all the finances are set up exactly as they said they should be. They were upfront and honest. Had to cancel the extended warranty after initially buying it, and everything concerning this went smoothly as well.

Let me just say, this company takes their customers experience seriously. Amanda Walker and Matt Baugher really saved the day. I am not the ideal candidate and know when I need something, sadly the persons gonna really have to WORK to make miracles happen for me. John C in finance never once made me feel like a chore and ended up being able to get me into a *BEAUTIFUL* car. We cant wait to make so many memories in our Maxima. We really cant thank yall enough and look forward to working towards our second vehicle. Give Amanda a visit and tell her I sent you!! You wont be disappointed!!

Drove up from Dallas to Lubbock and my Tacoma broke down in Lubbock on my way back home. Ended up last minute taking it in and worked with my service advisor Matt. Absolute 10/10 service. Kept me updated and did his best to provide a quality work and service. Thanks Matt!

I bought my 2018 Camry SE Monday from Josh Short. This entire experience has been friendly and easy to say the very least. Josh was there every step of the way to make sure everything was completed in a fast timely manner. There was a small issue that I noticed that the service department is taking care of, which is no stress on me. They were very quick to get my Camry in and get the part ordered by lunch. Brandi was so helpful in making sure I was taken care of as well as getting me to work on time. Overall I feel this has been an awesome experience and I would like to extend a heart felt thank you to the Gene Messer Toyota team.

Stephanie shows really great customer service for me. I arrived Lubbock two weeks ago and I purchased a used car few days ago. Even though I dont have enough ideas regarding maintenance, Stephanie takes care of my car and makes sure my car is safe to drive sincerely. Her instruction was really helpful and I fully appreciate her concern. It was great experience.

Stephanie was an excellent service coordinator for our repairs. We initially had another advisor that was not responsive nor helpful. Once we requested to switch to Stephanie, everything was done as we discussed and moved forward with ease. She went above and beyond to make sure our experience was above par and communicated with every step. Whatever amount she is paid there, it’s not enough. Gene Messer is fortunate to have her. Thank you for everything Stephanie- we truly appreciate you and how you changed our experience there. You’re the best!

Had my daughters Prius towed in from Texas Tech. Glad I could count on Gene Messer Toyota to take good care of the vehicle. I will definitely use them again!

Joseph you rock! He was so nice he saw us walking around outside I told him my price range and he show me a great car! Came back in a hour and was on our way in less than hour later! The finance team was amazing!!

I was in need of a car so I logged in to Toyota website and have ordered the car that suits my needs. A representative called me right away and we meet to make arrangements. In due time my car was her and the have me and excellent service and an excellent rate just like they announce it o. The website. I am very please with my new car. Thanks Gene Messer Toyota!

Sean A. Made my truck buying experience great! No hassle, helped me through the whole process and made sure I loved my tuck before I bought it!

Toyota is my all time favorite, they’re the best! They get their job done right and my agent, Eddie Reyna delivers excellent customer service and has always been there to help me over the years. I would highly recommend Toyota to my friends and family.

I highly recommend Gene Messer Toyota for all of your automotive needs. I come here for everything from an oil change to a major repair. They are always so professional and friendly. Plus it is very convenient to use!

Eddie worked very hard for me in trying to get the right truck. With the issues we have now he was able to find me the perfect truck. I usually dont leave reviews but this guy did great. I would recommend him and ask people to go see him. All the staff that I dealt with were great.

First visit to a Gene Messer automobile dealership. I was referred by a co-worker and friend. She gave me the name of Oscar Tristan. Oscar immediately met us as we arrived and took care of us without fault. Austin took over as our Financial Specialist. The entire visit and experience was as great as you would imagine visiting an automobile dealership, times ten. Great job Gene Messer Toyota, Oscar, and Austin!

Great experience as always at Gene Messer Toyota. Brandon Rowland takes great care of our families vehicle needs. We have bought 2 Toyotas from Gene Messer and will purchase our next one from here as well.

This is the second vehicle Ive purchased from Gene Messer Toyota and they actually make the car buying process easy and pleasurable. The staff is proficient, professional, and very customer oriented. Special kudos to Don Smith, Nieves Garcia and Austin for making me feel at home and taking care of business the right way. Id gladly recommend Gene Messer Toyota to anyone considering a new or used vehicle purchase. Its a great dealership staffed by great people.

We loved our visit at Gene Messer Toyota in Lubbock! From the begging to the end of our experience the staff was very friendly, professional, and extremely helpful. If your looking for a car speak to Amanda in sales! She’s very knowledgeable, excellent with communication, and just a down right angel. We have had terrible experiences with car dealerships in the past but Amanda made us a Toyota family for life!

I’ve been a Gene Messer customer for 16yrs. I always have had great service. But today’s service was phenomenal! They always go the extra mile to take care of their customers. Adam in service department is WONDERFUL!

Service Advisor (Brandi) is the best. She represents the face of Gene Messer Toyota. I’ve trained customer service and sales people in the past. She is great: attitude, professionalism, initiative. Thank you Brandi. I sure hope you are getting the recognition and compensation that you truly deserve!

Friendly staff, amazing environment, hard-working young men, very diligent and know how to get the job done. My truck came in with multiple needs, and came out sooner than expected. Way to go Gene Messer Toyota. I will be returning here for all my Toyota needs. Let’s go places :))

Downright awesome experience. My man Andrew was just fantastic helping me with info every step of the way about the truck I found on their website. Checking it out was great and super informative as well. They buying process was quick and easy. I cant remember his name but the guy who helped with that was awesome too. If the whole thing wasnt perfect it was near to it. Good people here for sure!

The Gene Messer Toyota service team is always great. Quick service, friendly, and always quick to answer any questions or concerns. We’re always happy to take our vehicles in for service here.

Amanda was so kind and attentive! She made sure I got what I need and what I wanted. It’s hard to get both. She didn’t make me nervous or feel like I didn’t know what I was doing. She is a strong confident person and the perfect employee! Thank you!

Truly one of the best experiences I have had buying an automobile ever. From Eddie, the sales professional, to Jordan the sales manager coming out to personally see to my experience, to Austin in finance taking care of my finance needs and getting me a fantastic rate. The experience was just totally against what you expect from a car dealership. Truly fantastic.

The customer service is great! I needed to visit the service department for an oil change and I decided to book an appointment online. I came in at 9AM and Adam was great in helping me out. Even made sure I wasn’t cheated 40$ which I appreciate. I thought my car would be there all day, but they called me 40 minutes later informing me that my vehicle was ready to be picked up! Overall, I had a great experience and will be doing business with them again in the near future.

Usually good experience, but this time after making a appointment, dropped off car at 9:00. You didn’t call until after 2:00, that is ridiculous amount of time to get car serviced.

Came all the way from Albuquerque NM they had the best stock of vehicles Ive seen the sales rep Brandon was fantastic made the experience real easy and comfortable. Had knowledge and helped me get exactly what I needed

They answered the phones quick and gave us the help we needed. Very kind people.

Weve had our car serviced at Gene Messer several times. They have always gone above and beyond to make sure our cars needs are met, and we are happy. We recently worked with Colby, we had a recall taken care of as well as a service done. There were a few mistakes made on the paperwork side, but Colby took great care of us.

In the past, I have regularly been frustrated when taking my vehicle to the dealership for maintenance. However, I was pleasantly surprised by this visit to the Service Center. I was able to schedule an appointment online and was seen at my appointment time. The service technician, Adam, was friendly and efficient. He stated the maintenance would take approximately two hours and my vehicle was ready within this timeframe.

Just moved to Lubbock. Best Service I have ever had on my Toyota Corolla. Mark was great .They did not try to take advantage or charge me extra. Will continue to go back!

Adam was fantastic! He was polite and worked hard to get me the best price possible. My vehicle was finished a day ahead of schedule and runs great now.

Went in to pickup and buy my new 4Runner and worked with Emilio. He was awesome and got me in and out with no issues. Austin helped me in finance and was very friendly. I’d recommend this dealership for your next vehicle.

David and the service team took excellent care of me and my ailing 12 year old RAV4. He kept me informed of findings & cost estimates, while the service techs completed the work in one day. What a blessing to know Gene Messer Toyotas crew will do everything in their power to get you back on the road as quickly as possible.

Fast and efficient service. My service advisor was awesome.

All of my experiences with the service department at Gene Messer Toyota. In today’s visit, Brandi was cheerful and helpful. Really nice people and great service!

Wonderful dealership I have been bringing our Scion here for years. Great service, very honest and good competitive prices. Be sure to check service coupons too, Free rides to and from shop via Uber.

I made an appt online for an oil change and tire rotation. A service tech named Elvis treated me with the utmost respect and care. He kept me informed of everything that was going on. Great place, great service, and great price.Will definitely be back again.

Thank you and thanks to Gene Messer Toyota as usual they do an outstanding professional job. So far it’s the only place I have my vehicles serviced. I definitely tell everyone it’s the way lace to go for quality. You can guess where I’m buying my next vehicle. Again thank you, Michael.

My Fiancé and I went in to look at Toyota Tacomas and we had the privilege of working with Moe. Moe was wonderful! He was very knowledge about the vehicles and went out of his way to help us during our entire visit. I will be going back to work with him when it’s time to get a new car, and sending all of my friends and family his way!

Dont trust the financial guys at all they will rip you up and lie for example past them if they charge a few points extra on interest. Its called a financial reserve in Texas car dealers can charge 2.5% above the interest rate that a bank gives you they dont tell you this upfront you have to ask its illegal for them not to tell you whats your ask. For example Chase Bank gives you 3%, but they report to you that the best interest rates you can get was 5.5 they get back 2.5% from the bank. Look it up its called financial reserve very interesting piece of information to have

This was a very nice experience, everyone was nice and friendly they did great work on my pick up truck they took very good care of me I would recommend them if you want your vehicle well taken care of.

We were vacationing from FL when our Toyota needed scheduled maintenance. They squeezed us in without an appointment so we could continue our trip! Many thanks to the very professional service dept.

It was amazing my experience was great I went in for what I thought was to talk more about what I wanted. I had been talking withJosh and had sent him all the informative information though text so when I got there he was ready told me what he could do for me and it was very close to what I had told him I wanted it was a very fast process which I was grateful for every one was so knowledgeable and nice thanks to Josh who help me with it all.❤

As a first time car buyer I could not have been more grateful for the help I received, especially from Oscar, all the nerves of making such a big decision were validated. I LOVE my new RAV 4, thank you to everyone that helped!

Had an electrical issue while traveling and dropped my vehicle off here. Toyota was diligent to find the source of the issue and got me back on the road and back home. Colby provided excellent communication and customer service throughout the process. I would recommend this service department.

Service staff was friendly and the service I specifically asked for was completed so that’s the 2 stars. However, instead of calling me to tell or ask me if I wanted my cabin filters they found dirty replaced they apparently emailed it which I later found at 9pm. No mention of it when I picked my vehicle up either. Had I gotten a phone call I definitely would’ve replaced those so I wouldn’t have to take it back in as an inconvenience. They couldn’t text or call me asking or telling me of any issues yet they managed to spam text me trying to buy my 4Runner off of me 🙄... I’m not a happy camper cause today was the ONLY day I had a ride so I didn’t have to sit up there waiting forever. They also didn’t even mention my tires to me I asked about tires since I will be replacing them soon. Yet I see that was marked as a yellow on the email also. I need a phone call or a live person not a email I may or may not check for days on end. Total fail on communication. I’m just hoping my actual service that was performed on the vehicle since they had it from 7 - 3 ( cause nobody called to tell me it was ready ) is better than the communication I got from them.

Was able to get in quickly.Thought the work could have been accomplished a bit faster.But all in all had a good experience.

I wanna thank Brandi from Gene Messer Toyota for doing such an awesome job for me on Monday morning in getting my vehicle updated. She’s knowledgeable and knew exactly what what was going with my new car thank you very much Brandi for doing such an awesome job.

Very easy to deal with. Great price. Will do business here again.

I wish we had the experience others are bragging about. We were treated kindly during the deal but afterwards we were treated very badly. The sales manager was degrading and insulting. I guess customer service to this outfit only applies when you are giving them money. We will not go back. will go as far as leaving town to buy our next vehicle.

Five star service all the way: friendly/knowledgeable staff, very short wait time, and the service was excellent.

Andy is the best in the BIZ!! I went in, told him exactly what I was looking for, what I wanted to spend with terms, and he and his finance guy made it happen!!! Best in the biz ANDY AGARD!

Everbody was very friendly and helpful and my repairs were much less than I was expecting. Nice to have Toyota ppl putting Toyota parts on my Toyota and at a reasonable price considering it’s the dealership!

The waiting area was nice was treated good from everyone enjoyed the new coffee station. thank you, will be back

I felt the group of men and women were upfront and honest with the servicing of my 2012 Venza! I do appreciate all of you.

Great service! David in service and Steven in parts were great to work with!!Today I was helped by Adam…another great person to work with…friendly, efficient, and helpful.

I have dealt with a lot of car dealerships across the US, Gene Messer Toyota has to be one of the best. Specifically Austin Vaden. Customer service is what I look for and expect in my own employees and they have gone above and beyond to do the right thing, something that is missing in this world today. Thank Austin for what you do and I will be back for my next car. Keep being you and thank you!

Michael was great to work with. He kept me informed of the work being done on my vehicle. Thanks

Fantastic buying experience! Andrew Harper in sales and John Cook in finance took good care of us. Andrew walked us through everything we needed to know about the vehicle to make sure that we knew how to work all the vehicle’s features.

Naithian made the process of buying a car really easy and fast! Would highly recommend and will be going to him again for future car purchases! This goes the same for the sales manager John, who explained everything in detail and guided me through the sales process to make sure I understood everything!

Great working with your team. Very refreshing to have a fair dealership around

The service was great and very fast. My service writer and everyone at Gene Messer Toyota were very nice and friendly. I am very pleased, as usual, with my experience. Thank you.

I called on an ad for a Tundra TRD Pro. From that moment forward it was a really easy transaction. Drive to LAX from Morro Bay Ca hopped on a flight to Lubbock Texas where my salesman Gus picked us up took us to the truck. It was exactly as I imagined and we did the deal right away. Shook hands and drove 20 hours back to Cali.Gene Messer Toyota and the team we dealt with Gustavo and Austin were extremely professional all the way around. Not pushy and made it a really good experience for us.

Gene Messer is a great place to go for servicing our vehicle. They are always professional, and friendly, going above and beyond to give great customer service. This is the only place we take our vehicle when that service light comes on!

Nievas is always an excellent salesperson. He keeps you updated on progress. Professional, and courteous.

Gene Messer Toyota of Lubbock made our car shopping experience super easy and painless. Our salesman, Dequan Howard, was not pushy and let us have as much time as we needed checking out our vehicle of choice. Overall it was a great experience and we will be back when we decide to purchase again!

Very nice involvement..friendly Associates, with knowledge of the company, when i am able i will gladly buy a vehicle from this company!❤🥰❤

The sales department was awesome! Not over thrilled with the service department. Had an appointment, but still took 3 hours to rotate tires! The service tech was very nice and apologetic. Just a long wait time!!

The only issue is the wait but he gave me two free car washes and the inside was spacious and nice for waiting . So…..

Had a great experience today with Matt. Called and got in the next day. Had my car completely serviced and ready earlier than promised! Appreciate the thorough quick service.

These folks are skilled and they keep their word! I appreciate their old fashioned, solid customer service! And Jeremy H has been my salesman the last two vehicles. He’s beyond 5 stars. Well done, y’all. Thanks again!

We had a great experience at this dealership! Our salesperson (Amanda) was knowledgeable, helpful, and genuinely cared about our choices. We ended up with the perfect vehicle for us at a fantastic price and even immediate delivery. I recommend Amanda and Gene Messer Toyota to anyone searching for a great deal on a wonderful vehicle!

What a joke. Every single time I come in for any maintenance on my vehicle I bought I get the run around or some excuse. 3+ hours for a tire rotation and when I called for an update they said they didn’t know where my car was…. So after an hour I decided to come up to the dealership to see why it was taking so long and why I hadn’t gotten a phone call back. They had just started on it when I came to check. Every single interacting with anything that says “gene messer” on it is a terrible one.

Fantastic place to do business! Sales professionals are top notch and I always have a great experience here!

We called and asked if we could get service on our 2020 Toyota 4 Runner, we were on the road and the service light came on. Adam was very helpful and was able to work us in. They provided a ride to a local restaurant and were done by the time we were finished eating. Could not be happier with the service and the courtesy provided by Adam. Lubbock should be proud of service provided by Gene Messer Toyota.

One hour and waiting for a simple oil change-one hour and fifteen minutes and waiting

Gene Messer Toyota is the only place I will ever service my Toyota. They are friendly and experienced and have a great coffee bar.

Quick, easy and affordable! I had my sales professional give me a call when I was just trying to get an inquiry on my trade in, but the price they gave me for it was great! I traded in my old 97 Avalon for a new Prius Prime, and have a low rate per month for it. They were willing to work with what I had rather than make me come up with something I couldn’t afford, and I think that’s a great way to run a business.

They did an excellent job, truck runs great and Colby Watts was very helpful.

Used a coupon so got a great deal but it took them 3 1/2 hours to complete an oil change.

Very professional and courteous. We stopped by late in the morning after leaving our second vehicle at another dealership for maintenance. Colby arranged for an Uber to collect us from Gene Messer Toyota and drop us off at the other dealership where the second vehicle was waiting.

Excellent service. Top botch. Even had uber to take me home AND pick me up. I will definitely be coming back. Brandi was the best!!

My service appointment went very well . The new customer waiting lobby is comfortable and accommodating. My car was serviced with an additional annual inspection in one hour.

Truly an excellent experience. I was very impressed with the professionalism of the staff and both the comfort and cleanliness of the waiting area.

I brought my older Tundra in for an oil change in March because I had received a coupon in the mail. Your service attendant Braden was so helpful and friendly. He also let me know that you service other cars besides Toyota. I brought my Cadillac SRX in today for an oil change and windshield wiper blades. Again, Braden was out of his way helpful and personable. It also is customer friendly that you have Uber service to make it convenient for me. Thank you.

Service advisor are all so kind and personable! I love the fact you can text and get immediate response on an update on vehicle repairs.

I had received a letter from Toyota that my 2019 4Runner was under a fuel pump recall in early 2021. I tried scheduling this with Gene Messer Toyota in Lubbock and had to overcome several hurdles in order for them to complete this work. They appeared to be so confused about the recall process and in how to order the part and schedule this work that it was as if 1) they didn’t understand the Toyota recall process 2) they don’t know how to communicate effectively with customers or 3) they simply did not want to complete this for me. It honestly became a part-time job for me to manage this replacement of my fuel pump with the number of times I had to call them, talk to different people, follow up, and coordinate the ordering of parts between dealerships in two different states! Horrible experience, I certainly do not recommend and will do everything I can to not return! Hopefully I can locate another Toyota dealership in the area who appears more competent.

No complaints as far as the whole buying process is concerned. Financing was quick and easy.

I was very happy with the results of my car! Everyone was very helpful and honest about what my car needed! I appreciate Matt working with me and letting me know what was going on! Thanks to everyone that was involved at the Toyota dealership!

This was a great experience, staff was extremely nice and respectful. Helped me purchase my first own truck . Explained everything in ways I could understand. Definitely recommend y’all to purchase a vehicle from Jene messer