I took my car asking for my headlight (that would come on, only sometimes) and my crooked steering wheel to be fixed (it was simply put in at the wrong angle last time it was serviced), but 2 days later, I was told it would be $450 to fix my horn that also didn’t work. After politely declining the charge/work, I picked up my car and was charged $86 for them to tell me that my horn didn’t work... with no work done to it. Further, there was no indication that the diagnostic fee would be almost $90. They also negligently left equipment in my vehicle... and it was off-brand equipment at that. They also were not welcoming or kind. Terrible place & scam of a business. Do not go here.

Great service and prices. Very thankful for the help with my GTI.

I trust Pope Automotive 100%. The owners of this business are very fine people who will take care of your car care needs in a professional and timely manner. They go the extra mile to make sure your repair is done right the first time. Check them out. You will be glad you did!

I took my car into Pope Automotive for my 100k mile checkup and to look into other issues with my car, like the transmission and the brakes. I took my car in at 5:30pm on a Wednesday thinking that I could get it back by the next week. Fortunately, they said that they could have my car back to my by Friday evening, and they followed through on that promise.They checked everything that I asked and said that my transmission was fine and that I didnt need new brake pads. They performed the check and cleaned the carbon from my air-intake and didnt charge me an arm and a leg. I was very happy with my service here and plan on used Pope Automotive in the future.

An honest mechanic? Ricky Pope is! Been working on my car for years and helps keep it running smoothly.

Highly recommend this place True & Honest Mechanics. Have always called before staring job. Very professional.

They always do a great job and very friendly!

I have discovered the most proud place regarding service. They are thorough, honest and dont play regarding the vehicles that they handle. They solely rely on verbal praise from their clients. They are the REAL pros on auto care.

Was charged 50dollars for 1 light bulb, and still didnt fix what I asked, they blamed my auto lights for not seeing my back lights not working properly, very unprofessional. Took my vehicle to Williams break and tune. They are the ones who told me that I was over charged for a light. I will never bring any vehicle ever again. I highly recommend Williams Brake and Tune. Fare prices and they dont blame my vehicle for not finding the real problem.

Good clean bathroom

They need to work on thier customer service skills!

Interesting story. I just moved to Lubbock so I came to Pope after reading the reviews that it was such a fair place. The previous mechanic I went to couldnt fix the bulb in my headlight, was to busy. Thats when I went to Pope, hoping they could fix the bulb. My car, u actually have to loosen some of the bumper and wheel well to reach the bulb. I saw it on YouTube. So I knew it was a pain to do. However, Im no dummy. So when the guy at the desk at Pope told me that the cost would be $345 to fix the light, thats when I made my exit.Not a fair place at all.I went to another place around the corner and the mechanic put the bulb in for $65.Now that, was a fair price.Edit: Thank you for responding back.

You no longer allow customers to supply their own parts which you have definitely done in the past. As a result you have lost this customer forever.

The service was phenomenal! Our case was a little unique...toddler put coins in CD slot that shorted the odometer/speedometer. Took them forever but they took a lot of the expenses in the shorts. Very reasonably priced. Great to work with!! Going back with our next car.

These guys helped me out when i was in a jam..great service good people

Super knowledgeable here! Helped me get my transmission going again

Im just disappointed that doesnt do hot rod work anymore because now I have nowhere to go he has the only programs that are run by ignition system in my 1981 Silver Z28 race car

Always great service and prices. Typically ahead of schedule as well.

Im so glad I found this place. Their staff are really professional. Their price is fair and they provide you with a reliable service while they make sure to help you save money on the parts.

The staff were very friendly but I spent over 2,000 dollars with them trying to get my ac unit fixed and it’s still not working properly, after it was all said and done I have no air at all in the back of my vehicle because they had to just unplug the back blower because it would not turn off and kept killing my battery! I assume they just rigged something up, I feel really messed over and I know it’s because I’m a female! Just a lot of money down the drain, wish I would’ve just went to the dealership at least it would’ve been fixed correctly!

Pope Automotive is simply an excellent shop. Mr. Pope, Justin, and his entire team should be proud of their work, and Lubbock is fortunate to have such a fine business. I discovered Pope after doing some research on Lubbock shops on the Internet, and asking around at the local parts shops. I live in Houston, but my son lives in Lubbock, and Ive been the one that generally deals with handling car maintenance issues. We had an emergency situation where another mechanic had incorrectly installed an engine part, and the installation failed. Mr. Pope and his team had the car towed, worked the vehicle into their already busy schedule, and assessed the situation. The failure slightly damaged the crankshaft (harmonic balancer issue). They studied the issue, consulted as a team, and came up with a solution that got my vehicle back on the road. Additionally, they went through the entire repair job from the other shop and discovered several more mild to moderate problems, and fixed them too. Last, they provided me a detailed, excellent write up that Ill be able to use to seek reimbursement from the first shop, and explained their findings to the other shop over the phone on my behalf. Theyll be our shop from here forward. I cannot thank them enough. Great work, guys.

Charge for doing nothing, great place if you just want to loose a few bucks.Asked to check whether or not my AC compressor was working, they proceeded to do a Freon flush and charged me $90+. The process is automatic and takes about 20min, one only has to hook up the right ends. Nothing got fixed and only confirmed that indeed, it was broken.Took it to another place to get the compressor replaced and only paid $60, compressor was under warranty.

I have nothing but glowing things to say about this shop! They are courteous, priced fairly and do great work! I have taken my car in several times for various things and have always felt they KNOW what they are doing. My kuddos to Steve. He was wonderful to work with! I even took my 89 year old mothers car in for work and SHE was pleased (that doesnt happen very often...HA!) She is now sending HER friends to Pope Auto. If you have any reservations about having work done there...dont. They wont let you down.

Needed oil cooler changed on 00 excursion. Done quick. A+++!

I would recommend this shop to anyone needing work done. Steve took care of me even after I moved from the area. I have never had a better customer service experience. Thank you again Steve.

If there was a negative start rating. I would choose it. But I’m stuck giving them one completely underserved star.Dropped my car off at 930 am...told them what the problem was, waited all day for a call with some kind of solution...430 pm (7 hours later) they call me telling me literally EXACTLY what I already told them the problem was, no joke word for word what I described. No work done, not even a solution, just info on the problem I already described, as if I hadn’t already told them or something. So I told them just forget it I’ll come pick up my car. AND THEY CHARGED ME 90 DOLLARS!!90 dollars just to tell me what I already told them...COMPLETE RIP OFF!!! The biggest waste of time and money I have ever had!!!Absolute crooks.

Had a short causing 40 amp fuse to blow resulting in no power to start 2002 GMC truck. I tried fixing myself by replacing some parts that did not fix the problem. My son recommended taking to Pope Automotive and they found and fixed the problem same day!!! Price was very fair and service was outstanding. Attention to detail such as putting windshield sun shade up till we could pick up truck. WELL DONE POPE AUTOMOTIVE!!! Sure glad to have my truck back running good as new.

I have used Pope for a very long time the last 2 years we have gone in for check engine light ac repair and right door repair the last repair was 4months ago and on the road 60miles out no ac and check light on door hanging off. We came back in town and my battery dead call the office for a tow the keys stuck in the car 24 later Pope called and said that they are on their way . Now I have a2004envoy and the people that they call mechanics came in a little car and one guy could not charge the battery thank god my husband was their I just lost my tempered in the completely incompetent I should had had said just leave it and I will get s real person who knows what to do but I work as a nurse and need a car, we picked up the car and repaid all the repairs again only the new was the battery then day2 the check engine light comes on agin so I go to 2 places to see what is going on and they said the part is47 dollars sensor.the man asked me who fixed it I said Pope and he said he has had 6 people said the same thing I said it used to be great now not I will never go back and will tell everybody who ask a good car. Place it will not be Pope Laurea Turpin

They took a truck that I thought was dead and would take several thousands of dollars to fix, and made it run like new all within a college kids budget. Best automotive shop I know of

I went here to get a tune up and a oil change which for both they charged me $299, not even a few weeks later my car needs 2qts of oil and the coolant levels on my car were completely depleated. I feel like I paid money for nothing, after an oil change, I shouldn’t be required to fill 2 qts of oil. I’m very displeased with this service and for their price they couldn’t even ensure my car was running properly and with a tune up you would think they would check to make sure everything was in good order.

This a place you can take your vechile and know that they are #1 on everything they do. I say and Im recommending this Pope Automotive Dont hesitate bring your vechile on over and Thank You one and all at Pope Automotive from the boss to the newest employee and may. GOD BLESS YOU ALL THANK YOU AGAIN

Ive been waiting my whole life for a mechanic experience like this one. They really went out of their way to help, and they gave me a great deal for the work they did. Wowzers. If your car needs something, this is the place to go.

The Matador runs great after replacing the shocks. Both the Matador and the Mercury are both running great!! The gang did it again!

Absolutely great service! I was so impressed by the staffs knowledgeability, promptness, and politeness. Two thumbs up.

Always cheaper than what I expect and quick service!

Came and got my window fixed, the men here are extremely nice and respectful, I got in and out very quickly, and the prices are unbeatable, definetly my new go to, thank you so much guys!!

I got my inspection done on my car in 10 mins and directions on where to go to get my tags and the guys were professional and friendly. They even had fresh coffee made and chairs to set on while I waited. Its clean. I think that was the niced auto repair shop Ive ever been in!

Best place to go for honest and friendly mechanics. Trust worthy

Super fast and they dont screw you around telling you that everything needs to be fixed.

They are the only ones that have done the alignment on my Raptor and it stayed

Rick Pope has been taking care of our families automotive needs for years; he has always been very fair on his prices and his quality of work is top of the line.

Honest, knowledgeable, quality work wouldnt take our vehicles anywhere else.

I took my car in for the breaks. It came back to me with three cylinders misfiring i do not recommend this place when i went to ask if they only worked on the breaks they were extremely rude because i am a female they tried to get me to do more work on the car this place is a joke they are unorganized messy and not to mention they no professionalism.Do not take you car here you take it in for one thing and come out with 20 other things. Pos

Good and honest work here

Excellent work and very reasonable prices. Ive taken several different vehicles and they fixed them right up.

Great experience!!Everyone was extremely helpful and knowledgable!!

Ive been around the auto industry for 31 years and know the good and the bad shops. Rick Pope is an honest guy who is very talented at what he does.

Fast afordable and was able to get me in the shop and fixed my ac all in the same day will go back fir further mechanical problems

State Inspection was quick and courteous! !

Great place!

Knowledgeable mechanics

Good job Pope Automotive!!