Volunteers of America Mid-States serves more than 20,000 individuals through 42 unique programs.Part of our work and expansion this year has been implementing Electronic Health Records. We went live in May of 2018 with EHR. As is not unusual, this proved to be a challenging transition for us as an organization.In April of 2019 we began to work with Altruis to manage our claims and provide solutions for improvement across the organization.From the beginning, Altruis was able to process clean claims and have been able to stay current on all billing claims. Altruis was also able to manage many denied claims and continues to work on getting old denials approved. We are very pleased with their commitment to our mission and for their help in increasing our efficiency and effectiveness.Most importantly, working with Altruis has allowed our senior management team to focus on other areas of the Electronic Health Records system. Overall, their work has led to significant improvement in cash flow to our organization and lowered the frequency of denied claims.