Taking your truck to be serviced can be terrifying - but the team at Barnes Auto were awesome! They far exceeded our expectations! They were great about keeping us informed on parts, prices and a timeline for finishing the job. Our truck is running like a new one! And it hasnt been new since 1966!

My husband passed away a few months ago, and I was at a loss of what to do for general repairs on my vehicle. My mother in law recommended Barnes and I originally went here because of her, but after having service done on a few occasions for different issues, I will always bring it back here.They are very professional, keep you informed of prices and dont do anything without telling you first. After previous bad experiences at other mechanics, it was so refreshing not to be talked down to!Ladies if you are looking for a dependable place where you are treated with respect and where they dont waste your time or your money-this is where you want to take your vehicle. Also I want to leave a Big Shout out to Steven that made my Friday easier by fixing my glove compartment door! Thanks so much! Highly recommend!

Barnes has repaired Several cars for me. I took 2 Beetles to both dealers in Louisville. Neither dealer could fix my Beetles. Barnes is like the Lone Ranger riding on a white horse to save my cars. All of the guys that work there are awesome! Cooper, Troy, Chuck, and Stephen (just to name a few) are fabulous! Everyone treats my daughter and me with respect. They are friendly, courteous, knowledgeable, and professional.There are not enough flowery words in the dictionary to describe how GREAT Barnes is. When you have a car problem, go to Barnes “The Lone Ranger” They can fix it RIGHT! Peggy Druin

Solid auto repair shop that isnt afraid to tackle difficult vehicle repairs. Great service advisors that work with fleet accounts and treat you like a valued customer. If you want your vehicle fixed right, bring it here.

Barnes Auto Service ran a full inspection on my car and replaced the dead battery. Even replaced an old plug on my tire. He made good recommendations and got it fixed very quickly! Thoroughly please with this shop!

They were very prompt and communicated well on how long the vehicle would take to get fixed. Highly recommend as the best shop in Louisville. Shout out to Troy Phillips for being very professional and efficient with my vehicle

Barnes Auto Service really helped me out a lot. After my first experience there wasn’t too good, the owner Chuck Barnes (who is very kind by the way) called me shortly after he heard and did everything he could to make the situation better. The way that they handled the situation was very professional and showed that they really do care. With them being really busy I understand things happened that they didn’t plan. I can confidently say that they do care about their customers and have their best interest in mind. I am grateful that they took the time to turn things around and put a smile on my face. I will definitely be recommending this auto shop to friends and family. Thank you Barnes Auto Service, I am very thankful!

I had the worst experience Ive ever in this kind of business. I took there my car yesterday 9:00 am, asked if they could get a wheel alignment done the same day, the guy on the counter said yes, with the condition to leave my car all day with them and wait for their call to pick up my car. Around 2:30 the same guy called me saying they couldnt do the job due to some issues on their own, he asked me what did I want to do, I asked back if he assured me that the job could be done next day. He said YES, and I decided to leave my car so the alignment could be done, Today, when I arrived to pick my car up at 4:30 pm, the sane guy told me they didnt do anything because they found something else that needed to be done to get the correct alignment done. I asked him why did he wait until I got there just to inform me he didnt do what he assured me the day before. We just found what needed to be done (the next day at 4:30 pm, and I left my car there the day before at 9:00 am) he said. Im not sure if he was just playing with me like if I was a kid, The only thing I know is Ill never be back there and will give the worst review every single time I hade the chance

They inspected a car for me that I was looking to buy. So grateful to them. Saved me a lot of pain and time. Extremely thorough and easy to deal with. Thank you!

Scheduled 2 weeks out and dropped my truck off a day early for power steering leak. Tech said it was the pump leaking so I paid nearly 700.00 for the repair in addition to other repairs totaling nearly 3K. Got truck back and continued to leak half a quart in a day. Barnes wanted to charge me an additional 600.00 claiming the new pump caused other leaks due to the pressure. What a joke. Also priced me 800.00 for a fuel housing part only that sales for 550.00 at autozone. Never once got an update om my truck without calling to ask. Also spent 2 days to price out repairs but fixed all in less than a day. That just doesnt add up. Stay away if you want to avoid being overcharged and ripped off. Very unprofessional, price upcharge on all parts at least 25% higher than cost up to 40% higher just for a part. I will never return there. In additition I took my 2009 toyota that needed a new engine. Quoted a price of over 8K for a used and iver 11k for a rebuilt. Googled them and can get a used engine for 2500 with less than 100K miles and a 50,000 mile warranty or a rebuilt with unlimited 5 year warranty for 3500 shipped to my home. I was quoted 4K just for the used engine and an additional 4k to 5k for the install. You would think this place works on commision as much as they try to upsale.Reference to response:No where in my post did I said I was unhappy with my truck. You pay someone 700.00 to fix a power steering leak it should be fixed. Id rather someone tell me that they were not certain and give me a range than to say yes its the pump, switch the pump and blame a new leak on the power of the new pump and then try and charge additional for what I paid to fix. Pretty simple, you were paid to fix a leak at a price and it wasnt fixed. Reporting to BBB as well. Please dont do business here. DIESEL TRUCKSYou mention of quality parts. So for the toyota you must be thinking the parts put in the engine you buy are different than what I quoted or better because you must buy your engines where the quality meets Barnes standards. TOYOTA

Love this place! Great customer service very friendly and theyll go the extra mile to ensure your up and running

The work on my vehicle was done and in a timely manner. They would call with any updates or problems that required a fix. Very thorough. Im happy with the job Barnes Auto did & would recommend them.

Barnes Auto Service replaced the transmission on a vehicle I own. Work was done at less than half of the dealer’s quote. Staff was professional and courteous. Highly recommended.

Been going to Barnes Auto for auto repair since the early 1980s. Trustworthy, fair and reliable. Best around in my book.

Great people, great place.Great work .

Trust.. Is priceless. Barns has reasonable prices great quality work and you never need to worry about being over sold or taken advantage of. Great Family businesses!

Awesome service! Loved the way they authorized what I wanted through a website. Made it really easy.

My first experience with these guys and definitely will not be the last. My daughters car broke down on Friday. By Monday afternoon they had her back up and running.Many thanks to the Mechanics and everyone there.We definitely will be referring customers your way.

Have used these folks for years. They do quality work and stand behind what they do. I have used them for services such as replacing an engine and transmission to my most recent visit for front and rear brakes. These guys are mechanics, not part replacers. There is a BIG difference.

I have been taking my vehicles to Barnes Auto for a few years now. They work on all makes and models and have top shelf mechanics. Chuck Barnes is especially great to deal with and honest as they come. The staff is great and everyone is friendly.They are exceedingly fair in their pricing as well. No gouging. They fix what needs to be fixed and nothing more, but they will diagnose whatever is wrong with your car. They can change your oil or rebuild your engine expertly, and everything in between.Barnes takes all the anxiety out of having to have your car serviced. They are like your neighbors that you like, ones that you trust. Youll tell your family and friends about them once you deal with them. They are truly a treasure of Louisville!

My first time to Barnes with my 2016 Volvo, but it wont be my last. They provided a detailed inspectionand estimate for work needed with zero pressure. Barnes uses an online service to provide all details on the inspection and quote, and finally invoice. You can easily communicate thru messaging, and they were quick to respond. Great job!

I took my 2007 Ford Edge to Barnes On Tuesday September 1st. They were very friendly and very willing to help. They did a very thorough job. I was pleased with my experience.

Had a great experience here. They were very honest about what needed to be done to my vehicle and didnt oversell me. Will be a long time customer if I remain in Louisville.

Honest, dependable people!Wouldnt take my car/truck anywhere else!

Darrell EIve been to other shops in the area in the past. In my opinion Barnes shop has topped them all. Theyve always done great work on my vehicles and I recommend them to others. They dont have floppy blow up characters out front or banners hung everywhere. What they do have are reliable service mechanics and pleasant front desk people to help you. Thanks Barnes Auto!

Barnes Auto Service is always fast, friendly, and accurate. Great pricing and they always fix the problem. Best shop in town, by far.

I bought a used 2016 Jeep Wrangler with an Oil Leak. I took it to Barnes to get the Oil Leak fixed. They took a look at it and recommended I take it to Cross Jeep to get it repaired for FREE since it was still under 60K Mile Drive Train Warranty (Cross fixed the Upper Oil Pan leak for free). Their advice saved me a $1,200 bill! Everyone there (Lacy, Cameron, Chuck) were friendly and courteous. I will go there again...and recommend them.

The gentleman I spoke to answered my questions. I had asked about a ball park figure, he was hesitant, I said I wouldnt hold him to it. Very helpful.

Awesome job! I have taken my care here a couple of times over the past few years the 1st time was after another shop gave me a estimate of 3500. Took it to Barnes and got a estimate there of around 1200. The other place was basically trying to rip me off. And at Barnes it was guaranteed for a year!! The last time i took my car there was just yesterday 11 -26-19 they still go above and beyond got my car fixed fast and right for a great price. I will never take my car anywhere else period. Awesome customer service, reasonable prices, and Honest. Dont waste your time and money going anywhere else. I am a customer for life.

Barnes has been around for a long time and always get quality work.. With an explanation. Theyre on task and on time. And Larry the mechanic was awesome thank you!!

I am a very picky individual about my vehicle. I drive an older model SUV with over 200,000 miles and I love it. I know how important it is to keep up with regular services. Barnes recently worked on my SUV and my husbands Civic. I genuinely believe we have found one of the most honest automotive repair services in the city! They are family owned and operated and have been around a long time. Any employee that I have had a conversation with is nice and very knowledgeable. Chuck Jr has gone above and beyond for us. Repairs are done in a timely fashion and prices seem very competitive. But it is also the very courteous and friendly people that keep us going back. We will recommend them to friends and family for sure! Connie Watson

Great people to work with stands behind these work I would recommend them to anyone

Brought my truck in here after I noticed gear oil on my driveway. Barnes gave me a great price and great service and they also notified me of a bad lower ball joint and since the front end was already apart, they gave me a really good price to replace it.My 14 year old truck now rides like it is new again.I highly recommend bringing your vehicles to Barnes.

Had some trouble with my engine misfiring. Took it to Barnes and problem solved. They fixed my car in a timely manner, considering all that was involved. Barnes Auto Services staff were knowledgeable and very professional. I am a forever customer.

Friendly knowledgeable staff.

Took my Honda Element here to get the front end worked on because it was making a lot of noise. They fixed it up great! Quiet as can be now! They charged me a very fair price and treated me like family. Its hard to find an auto mechanic you can trust. I will be taking my car here from now on if I ever need anything. It was such a good experience that I took a bunch of their business cards and distributed them to everyone I work with so they dont have to worry about where they take their car next time it needs work. Thank you so much for your hard work. My car is happy again!

They are the best! When bridges were being worked on, my tires seemed to be magnets for bits of metal and other things (I think I got 4 punctures). Barnes would patch them up quickly and send me on my way - I think they didnt even charge me for one of them. When it came time for new tires, they helped me evaluate what tires I needed and got me a good price. They are easy to work with and always helpful!

Barnes auto service has been taking care of all of my vehicles for 15 years. I drive across town for their service which is unparalleled! I have never once been disappointed, and my expectations have always been met, or exceeded.

Took my car in for new tires and they discovered both lower control arms were beyond worn out, which explained a lot.Replaced control arms, tires mounted and balanced and back to me same day. Very friendly, efficient and reasonably priced family owned business. Recommend Barness for all of your automotive repair needs!

A Great family run business that has been around for decades with all the current tools and knowledge to fix any automotive need. Very professional yet laid back and personal atmosphere. Barnes makes you feel welcome and comfortable with your repair and maintenance needs.

This was our third trip to the shop this year. Great customer service as always, very professional, friendly, and able to always get us in and out as fast as possible. If you have a diesel this is the best place in town!

Work was done earlier then I thought it would be. Very accurate on diagnostics, but I thought a little pricey.

Little pricy

Great place, great service and friendly staff. Barnes not only services my personal vehicles but they service my company fleet of trucks and vans. They are very knowledgeable, very honest and have great communication. I Highly recommend.

I had issues with my diesel so I called in, dropped it off and Berry took care of rest. Very professional, knowledgeable and hardworking people. Would highly recommend

Friendly staff and explains everything in great detail

The mechanics at Barnes Auto Service were very friendly and professional they had my car running great in no time for a reasonable price

Been to a few shops and none are as efficient and respectful of you and your time. Always have the my issues fixed correctly and no short cuts. Saved me big time this go around! Thanks again guys

This is a family owned and operated business. Chuck and Chuck Jr. have a group of excellent mechanics to serve you. They work on cars, trucks and in my case my motor home. Reasonably priced.

These guys are the real deal . The company I work for...Safeway Expediting,,,has done business with Barnes for the past 5 years.We have never once been disappointed with the service. Their prices are the best in town. We have spent thousands of dollars with them and we have lost count how many visits/vehicles we have taken there. We are treated like family . In closing....you can trust them...you will like them...go there!!!!

My dad recommended Barnes Auto Service to me to look at a GMC Acadia I was looking at to buy and they are the only ones that have worked on it since. They can always get me in reasonable quickly, they work fast (they had diagnosed and fixed my most recent problem in a matter of hours) and I know they have integrity and arent just trying to scam money off their customers. I recommend them to anyone.

Barnes Auto Service is the very best. Not just in the work they due, its the service that goes above and beyond todays standards. Every penny has been well spent.

By far the best around most definitely recommend willing to help you with anything they can

I drove down from Indianapolis and needed some fast help in Louisville with an old Ford f-100 of mine. After reading reviews for Barnes I decided to call and see if they could squeeze me in that day. Not only did Sarah and Chuck help take care of my automotive needs, they were hands down some of the friendliest folks I have ever met. If you are in need of automotive services in Louisville, I highly recommend Barnes Auto Services.

Great group of people, thorough and very competitive!

This is the first time for me here. Very bad experience. I have already told them whats problem (door lock) on my car. But they still charge me diagnosis fee. Actually they did not intend to tell me how much they will charge for the diagnosis at the beginning. After I repeatedly insisted on asking, they told me they will charge an inspection fee.The price for the parts are almost double of the same parts from auto-zone. Anyway I will never come back again.

My family and I have been going to this shop for years. Great staff and always a great job.

Would highly recommend taking your vehicles to them. Very reliable and price efficient.

Would not go anywhere else for free . My beat up baby will surpass 300000. Great Great Great And senior lets Junior win sometimes.

They have outstanding service and staff! I will definitely be back for all my automotive needs!

Treat you like family and honest good family business

Excellent service, great price and nice people. Will definitely go back for future auto needs.

I just moved here from Virginia, and needed to find a regular mechanic in Louisville. I read the Google reviews for lots of places (this is how I usually find any service), but I was drawn to Barnes Auto for some reason and decided to give them a chance. They gave me a second opinion and fixed a small noise for me without charging me an arm and leg. They are a nice group of guys, and I got the feeling they wouldnt suggestive sell you things to make money. The owners son (forget his name) told me I didnt need an oil change yet but I decided to go ahead and get one. Anyways, so far so good. Ill continue to use them. I’d have no issues sending my grandma to them. Haha.

I took a car in for a used car inspection. Very friendly staff, prompt service and great prices. Highly recommend.

Took a day and a half to perform basic oil change and remove a screw from the tire.Never once received the name of any employee in an introduction or during conversation. Paid over the phone, so I could pick up my car after hours. Found my car completely unlocked.

Best place to go get your truck or car worked on good honest people. I take all the Sam kinnairds flooring trucks and my personal trucks. Wouldnt go anywhere else

Took my 01 ranger in there with some serious electrical issues, I thought. They reluctantly agreed to give it a look for 300bux. Um ok sure. Turned out to be mostly minor stuff they fixed fairly quickly. He said it starts and it runs come pickerup. Ok cool. dont make it up there that night due to rain and other things but the next morning I thought id ask them to check the headlights wipers etc. I bought the truck sight unseen really . I knew it didnt run and needed some work invested into it, but after that itd be a good extra vehicle. Well for whatever reason they had not done basic function checks and wouldve had me pickerup with no wipers or headlights. Not theyir mistake. He said it starts and it runs. My bill which I threw away in disgust was 300+ for labor and 19 dollars in parts. The replaced alittle wire and a couple fuses. They fixed my headlights and wipers, (again a couple fuses) and oh by the way thatll be another 116 dollars thanks. I wouldve paid it to be done with the same old checkgrabbing hacks all mechanic shops seem to be. But after I argued the point just a bit that that shouldve been done already!!! He said lets call it even just come get it. I only paid 600 for the truck. I wouldve gladly sunk up to a thousand into itand been good with total ammount invested...but that experience reminded me why I almost never go to these places

Very informative! They explain everything before they do the work.

Great family business that you can trust!

My 2014 diesel jeep grand cherokee started overheating one night while driving from Cincy to Louisville. I had always taken it to the dealer, but after my last experience, Ill never go back to Cross. I did some research online, found Barnes, and had the jeep towed to them, leaving it there on a Sunday evening. They called me immediately Monday morning letting me know they had my car, keys and were beginning to look into the problem. A few hours later, they called with their diagnosis and an estimate. They were able to wrap everything up the following day after ordering a specific part....all the while keeping me in the loop. Ive gotta say Im impressed with these guys, and will be taking my jeep there for all future service needs.

I have not had a bad job done yet

I had to have a motor replaced in my Jeep, Barnes was the only shop that was straight forward with their price, most other shops not only quoted me higher but I was told it could be more depending on other parts, even after pressing them for a straight cost, I could never get a exact $ amount, not only did Barnes give me an exact price, they also addressed all of my concerns, the whole staff was very curtious and friendly, my car was fixed on schedule and came in a little cheaper than they thought, I have had my Jeep back for 2 weeks now, and have had no issues, I’m very pleased with Barnes automotive, thanks to all of the staff, for being so friendly and curtious, I would highly recommend Barnes and will continue getting my vehicles serviced there,Thanks

BEWARE. This business charged me over $300.00 to repair my AC. Slightly over 5 minutes driving away from the lot, the air shut off, and when we returned the vehicle, there was an ink pen sized hole in one of the hoses. When asked about whether or not the hole was there prior to the vehicle being in the care of Barnes, the company replied that there was not one present. They claimed that somehow in the 5 minutes that the car was returned to us, that a pen sized hole appeared in the hose, and all of the frion leaked out. When we asked whether or not they would correct whatever mistake that they made during the repair process, they attempted to charge us another $300.00 for the process. I will never be returning to this place, and no one else should either-- unless they want to have the same problem that I just did. They took $300.00 from me to do nothing, and then attempted to charge me another $300-500.00 to look at the same problem again that they failed to fix the first time. Going here was a very poor choice. If I could give this place negative stars, I would. Please learn from my terrible experience, and make your own decision.

The Barnes Auto crew have always been professional and service my Mercedes with a smile. Because they are honest with no attitude, I will continue to enjoy using their services for my car.

Barnes Automotive is the best and friendliest mechanics in Louisville. The only place that my entire family takes their vehicle to.

Good place to take your car it worked on good people

Beware! Get estimate in writing first before authorizing any work. Shop should start this practice to prevent any misunderstandings or miscommunication between shop and customer. I was told by Kayla 50.00 to get a 2 ND opinion on my Cadillac. Dealer told me blown head gasket needs new engine at Courtesy Cadillac. Since Barnes put new Jasper engine in 2010 for 10,000 I thought worth towing car to get 2nd opinion. Motor has 51,000 miles. Chuck senior or Jr called me next day and I specifically asked if cost would be over 50.00?? He reassured me if any additional cost he would call me with authorization request. I said good because Cadillac dealer tried to charge me 310.94 when I was told by there service manager 110.00 to diagnose car. When I objected Cadillac dealer corrected bill to 110.00 like service manager quoted me. I told Chuck I didnt want a repeat. I was very clear!! I knew if motor was bad I didnt want to keep dumping money into a dead car. They had car a total of seven days. On day two Chuck Jr called me Nov 2nd to ask if they could keep car til following Monday there scan tool was broke and out for service. My husband wanted to go get car but I said lets wait til Monday. I was very patient. Chuck Jr calls Monday 11am and tells me I need 795.00 worth of repairs to fix fuel injector from throwing fuel all over engine. A fuel pressure regulator and spark plugs?? I told him I only wanted 2nd opinion on head gasket and declined repairs. He said 265.00 then. I asked what happened to 50.00 charge I was quoted? He said they had to do additional work I did not authorize. I told them I wasnt able to pay for additional work I didnt authorize. I have had a bad month with 2000 in extra unexpected expenses, from putting a 26 year horse down to two major appliance break downs. When it rains it pours. I cant get a head or a break. You dont know my budget or my bank account. Maybe 265.00 is small amount to you but it all adds up. I said what happened to 235.00 you quoted Monday?? He said OK then 235.00. He would not allow me to speak to father senior Chuck Barnes. He got nasty and said I wont get my car til I pay! So beware! Mechanics can charge you anything and hold your vehicle hostage til you pay. It is unethical and not right but a learning lesson for me. I have delt with many shops with many vehicles but this was a nightmare. Get all estimates in writing!! I will be contacting attorney generals office to file a complaint. Most people wont get attorney for 200 to 300 to recover loss. I will! Its a matter of principal and being flat out lied too! Disgraceful. I hope they dont do this to a crazy person or they would go off like you see these mass shootings. I thought they were an honest repair shop but not after my experience. They did not do a compression test to save me money, only tested for hydrocarbons that tested negative for blown head gasket?? They replaced a spark plug because of misfire and pulled plenum to check fuel injector leak?Replacing one fouled spark plug on #4 cylinder is a temporary bandaid for serious problem. They tell you they are doing you a favor like the dentist pulling a tooth when you only go in for cleaning and say pay 500 at checkout. I pulled your tooth k because it was infected with out your willing consent. Unbelievable. They know exactly what they are doing. If someone would of called me and said its going to take more time to test head gasket and cost xxx I would of been OK and understanding if asked. Lack of communication. I had car brought home on flatbed and will pursue issues next spring as a project car. . Im like Jay Leno very passionate about my vehicles and for someone to cause me so much pain and grief when I was told your not getting vehicle til you pay bill as nasty as they could say that caused grief anger shock and outrage. It could of been 10,000 but I would of had to pay it to get vehicle back and pursue damage. Beware! I appreciate and value mechanics and there time but not unethical business practices. Good luck to all.

Havent done business here yet. But after calling numerous shops, this is most professional one yet Ive spoken with.

Took my car to Barnes for a second opinion after being told by another shop that my car engine was shot. They repaired it and its running great!

Good service at a good price.

Absolutely amazing service and people! Will not take a car anywhere else!

They are the best,I even refer friends

I love Barnes they always do a great job with low prices! My Monte Carlo, Cadillac, & Dodge knows them well!

Skilled mechanics, reasonably priced

Service was awful prices were outrageous parking lot with 30 you not to me places to park I would not recommend this place to anybody and will not be shopping there anytime soon and I will not be getting any good reviews to anybody about this place

Great service in an emergency situation!

Honest and good service

Amazing service!

Great people

Friendly atmosphere

Use them often, and will continue