Normally, I like Southwest Airlines. I want to give them five stars. But theres a pandemic. The delta variant is highly contagious. And yet, everyone has to line up very close to each other during the boarding process.Even worse, on flight 4822, September 7th, 2021, one of the flight attendants, the male, spent part of the flight with his mask down below his nostrils. He was not modeling good pandemic behavior, and he was endangering the health of the passengers and the other crew members.

Originally scheduled for a three hour flight from LAX to Love Field, our pilot and crew had us home within 2.33 hrs. Pleasant flight and Flight Crew. #flysouthwest

Monday 5:45PM flight60001 from LAX to Dallas LoveField Airport, was my first time flying or returning on a round trip. The Pilot was so smooth! As a driver I transport seniors and handicap individuals, plus as a tractor trailer driver it’s important that you drive smooth so that your relief driver sleeps well and I realize the difference so I’m definitely not comparing myself to this Pilot at all!. What a smooth takeoff my zoomed 4K video is proof I wanted to talk with him, but it was my first time and people were looking at me like I’d better keep walking lol but thanks you for making it so comfortable, and yes the landing was just as smooth!

The flight went well despite a minor delay. The captains and the crew were polite and cheerful. Captain Mike was even cleaning the cabin without being asked. I will never forget the tour he gave. Wonderful!!!

They will not allow me to use the ticket I purchase in May 2020 that is in my son name. Could not travel due to COVID-19. I paid for it and he cannot use the ticket so why cant I for future travels with them. If not for COVID-19 then we would have gone on our trip. Now they want me to wait another year and then take $100.00 from my credit in order for me to use it. NOT FAIR.

I look forward to updating this review after my next experience. Southwest was my airline for my trip to California. My flight to was on time. My flight back was not. However, LAX was very comfortable and had things near the gate that made the wait tolerable. The flight attendants were very helpful as well. All in all a great experience.

Have to give only a four, as the snacks for a 5-6 hour flight left a lot to be desired. Limited everything still blaming COVID. Im so ready for the perks to come back.

SWA Rocks!#DoACarl

I am very impressed with the boarding process now in place. Of course I havent traveled since the 90s and back then Southwest had a nick name of the greyhound of the skies. I must say that us definitely no longer the case. Kudos Southwest my new airline to fly.

In the last 13 years, since my kids and I have been flying on a regular basis, weve never had a bad incident with southwest. Tickets bought ahead of time are a good price compared to any airlines.Also, we now have a choice of either peanuts or pretzels.Southwest has been a big part of my life for the last....... 32 years.Wow... I had a major nostalgic moment.Thank you Southwest for everything.

Southwest is a great Airline to fly in I just dont like when they have the delays.....which I understand its not in their control. My flight going to Vegas was delayed from 1:35 to 1:55, 2:00, 2:05,2:07.....then after we were on the run way we had to sit due to weather so no planes were flying out until it was clear....which set me back like 3 hours. I arrived in Vegas at 5:00 when I should have arrived originally at 2:35 if they didnt have any delays

You know exactly what to expect when you fly Southwest and consistently they are reliable. The flight attendants are professional and the friendly. The pilots are always efficient and get you where you are going as fast as possible. My only complaint is the space allocated for each passenger and thats just a feature of a 737-800.

I had my minor grandsons flying back home to San Antonio Texas. Their flight kept getting delayed, when we went to the help desk we were treated with such professional courtesy. My concern was I didnt want to leave my grandsons at the airport if by any chance their flight would get cancelled and I would not be there to take them back to my house. We were allowed to go and wait until their flight departed. That put me at so much peace know my grandsons would not be left alone. Thank you so much South West Airlines, you all did a great job.

Needed a flight from LAX to PHX. Took about 40 minutes to purchase the ticket from Southwest Airlines and 25 minutes to get cleared through security. Not to shabby, if I must say so myself for having not had a ticket prior.

Its an air port/ plane I knew what i was walking into but for my first time flying it was like a ride at Disney land up down tilt. If you like that flying is the same.

Always a pleasure Yolanda on flight 848 7-22-21 She had so much tolerance and patience. She deserves a raise

Southwest is my favorite airline to fly with Ive personally never had any issues with them and its always an amazing flight experience!

Southwest is my airline of choice due to the low fair and excellent service. I use it personally and for my children. They have the best rate for unaccompanied minors and my children were always well taken care of. Now that they are of age, they also love Southwest. It is the most flexible and understanding airline around. We have had to change flights due to an emergency and they did it without a problem.

I will always fly southwest best service

Always enjoy flying southwest airlines, they are friendly! They always let you take your time by not rushing you! The prices are good too! I can find great deals for me and hubby!

Great experience. We have been flying another airline for years. But I think we will switch. Nice to get a drink and a snack in flight again. Staff were all friendly and oh yes...did I mention leg room? Wow that was nice and I didnt have to pay extra to get it. One low spot, we had a layover in Denver and the Southwest terminal wasnt very appealing and the restrooms there were terrible. Not sure how much of that is Southwests fault or the Denver Airport but....it wasnt good.

SWA has my 4 star rating, they are professionals and always on time.In order for me to give a 5 star, may I suggest that the passengers without carry-on bags be allowed to get off the plane first. I believe that would be a more efficient way to get people off the plane effortlessly. Thank you

Always my favorite airlines to travel with. I am disabled and the airlines always treats me like a queen. The crew is friendly and helpful and they know how to handle any drama. Given a choice I always choose SW.

And absolutely wonderful experience. The weight lines were very short and they are able to get people through very quick. Security was very tight but they do work quickly. It was nice to have plenty of food options throughout the entire airport while waiting on our flight. The flight was wonderful and the staff was extremely nice.

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It wasnt the best flight ✈️ I just want to let you know that if you have a costumer with a flight with 2 stops without leaving the aircraft and more than 8 hours, you should take care of them. I was in a flight like that, 2 delays, almost 9 hours of flight and I only received 2 small cups of water (or soda) and two small packages of chips. It was a process trying to get out of the plain to grab some food.

1st time trip to California, 1st flight was great but the connecting flight out of Phoenix was not. It was hot on the plane and it made a 3 hr flight very uncomfortable. All the flight attendants were wonderful.Return trip, both planes were the same, hot. I understand its summer time but having to wear a mask in addition to the heat on both planes was very intolerable.

We flew from LAX to Denver and had a great experience. My only issue was why couldnt we reserve our seats in this flight? Kind of lame. Despite that, everyone on the plane behaved and had good customer service.

I love southwest but this last experience wasnt great.Too many delays and change of flights.Had a nonstop flight from lax to New Orleans that turned into a change of planes in Las Vegas that caused delays. Got in almost 2 hours late then our bags didnt show up.I understand that every business is having difficulties in staffing, I deal with it daily.I will continue to fly southwest as Ive done most of my life.Just wasnt thrilled about this last experience.Thank you

My first flight ever was not as bad as I thought. Everyone was really friendly and helpful

Safety is a high priority here at Southwest airlines. First time flying since 20 years. Great friendly staff!! Highly recommend to all US residents.

Longest lines they staff are just chit chatting instead of checking people in for flights absolutely ridiculous

So far so good...but our transfer is already delayed. I know they cant do anything about that. They are all so friendly

It was a great flight and the pilots did an amazing job, even with the landing. This was my 1st time flying and admit was scared to death and had anxiety but I was able to enjoy flying to California and back. Thank you to the pilots and attendants for keeping me safe and making it a very memorable & wonderful vacation for my husband & I. I just wish I could have gotten my wing pin like they wear. I was like a little kid and wanting them. Lol

Staff was helpful. The plane ride was smooth. The process was organized and quick.

Love Southwest. Flights on time and very good customer service. Very reliable.

Best airline to travel at a decent price. You get the benefits of a free carry on. Free check in bag. I always travel southwest. Great customer service.

Love me some Southwest, refuse to fly anything else domestic. The way its a free for all first come first serve seating is just chef kiss. The employees are somehow super friendly 100% of the time and the seats are actually comfy for coach.

Happy to travel again. Southwest is consistently good and reliableOnly one delay on my trip while other carriers were having extensive delays so I was pleased to be on Southwest.

Good and efficient service. Small hiccup with a delay but they manage to make up some time thanks to a favorable tailwind!

Be nice if people would actually notice that Im 71 and it would be nice to have a exit row seat.

The best yet great flight attendantsLive that I can take up to 2 luggage & my carry on usually not even a carry allowedWithout payingKeep up the great job & thanks 🙏

Very good experience with SW. On all 3 flgiht the flight attendants were very pleasant, helpful, and joyful to all the passengers.

Flying to Texas(TXW) from California (LAX) on Southwest is truly enjoyable. The crew and staff are very professional and pleasant to talk with and assist you. When checking in, you can print boarding passes at home or use the computers at the airport and/or use a mobile device. I needed to check my luggage, so I went to full service (I like that human interaction), but you can use the computers as well to check-in your luggage. One great thing is you dont need to take your electronics out. They can remain in the carrying case👏🏽.

Best patio dining!! Friendly attentive staff. Wonderful menu, especially daily specials.

No mess no fuss no charging for your luggage and the pretzels are not bad LOL

Its our preference to fly Southwest because of our years of experience with them. Open seating is awesome (great as long as you check in on time & get A or B! Or you have small children.)! Nobody telling us where to sit. Clean, nice flight crew, safe flying, spacious seating, easy & free changes to flights, excellent customer service, luv vouchers for issues, etc.

Here at LAX and the girl scanning us in the flight is the worst person I have ever met. She was at 12B for the flight to San Antonio at 8:30 pm. And I mean absolutely the worst attitude I have ever seen my whole trip. Even though our fight was delayed, had to change routes we were fine as long as we got to go home. But her attitude just ruined the 4 hour flight I now have to take home and I hope I NEVER have to deal with that girl again. Seriously had the worst customer service Ive ever seen. She made us get new boarding passes then left when we tried to get scanned in and made us waiting there while she was on the plane playing with her friends.

Polite and efficient. Got to my destination safely ☺

It was good. Went round trip to Houston. On the way there we had a better handling pilot who told us some funny jokes along the way. On the way back we had a bit of a harsher pilot with a bit of a shaky landing. Overall is all good!

Havent had a real problem yet. Always a pleasure.

My favorite airline. They know how to treat people. Ive flown with them for over 16years and only once have I seen an upset employee. I had amazing service as a single person, outstanding help when I had my son with me and when I flew after an injury, the wheelchair service stole my heart with all the extra kindness. Yes Id definitely stick to southwest airlines.

Were at the gate, staff gas been awesome. Highly recommend, check in early.

We went to California from Michigan. Each leg of our trip ran smoothly via the soutwest staffs knowledge, empathy and general covid practices. All planes were packed with people and luggage to them bursting point. They allowed us family boarding and we were able to sit together. Last leg of journey was a bit turbulent coming home but by the grace of God, and a skilled team we made it. Thank you southwest.My favorite airlines. Kudos

Southwest adjusted some of their rules due to COVID. You must wear a mask over your nose and mouth. They will stress that on the terminal, at the gate and on the plane. Only 4 beverages (coke, diet coke, sprite, water) are available on during the flight. I do find some of the fight attendants to be firm. Its already hard to hear on the plane and with the masks its more difficult. Be patient and follow the rules.

Missed flight. Staff were so kind and helpful. Got me a new flight and on my way in no time. Love Southwest.

The flights were on time and our flight crews, ramp agents, ticket agents and gate agents were so wonderful 😍

Currently the customer service leaves a lot to be desired, too many bad attitudes! And the organizations delays and cancellations are simply a gimmick to take money when theyre knowingly unable to accommodate the volume of travel theyre selling, its very selfish and greedy to inconvenience peoples lives for ones own financial gain!!!

Going to Vegas from Los Angeles was great and a breeze! Returning to Los Angeles from Vegas was horrible... very bad customer service ... they were so rude!

First time flying with southwest airlines and I wont fly with them again. Flight was delayed not once, not twice, but three times. Got a 100 dollar voucher which is pretty much useless because I dont fly very often. So the xtra 167 dollars I spent to fly out today instead of tomorrow was pretty much useless as well. Overall not impressed with this airline.

Horrible! I’ve been flying southwest for years and have a broken knee. Which means I’m in an immobilizer and I can’t bend my knee. I asked for prepare and the attendant said the best they could do is extra time. I can’t bend my knee! I can’t be in the middle. I need to be in the front of the plane and in early. I paid for express boarding but this is making me go American because of the lack of caring by your staff.

Booked my flight in February for August 8th, received a text August 7th at 11pm to say my flight was canceled without explanation. This disruptive not only my scheduled plans but more importantly the plans of others that were showing me kindness. Called the customer service number which had ridiculous hold time of over an hour and more, only to speak with a representative who was crude and no empathy and felt in control of my life. So I sent emails to southwest airlines cooperate office and posted on Facebook, IG and their website and they HEARD me, acknowledge what grievances I had and sent me $250 LUV Vouchers. I have been in Customer Service Management for over 20 years, when listening and speaking to customers, I keep in my that I am a customer as well and treat our customers accordingly. Employees who are coming in contact with a companys customers MUST remember that their treatment of customers represents the Company. Southwest Airlines appreciate you acknowledging my hardship of the cancellation and hearing me.

Service was good just dont fly thru Chicago. The weather there is not plane friendly!

Good service thanks to that Burbank Airport agent for helping me out.

Great service, never had any problems flying with Southwest. Definitely recommend flying with them: friendly, affordable and open seating!

First stop at the airport which saves a ton of time, short wait lines w/ a bunch of attendants to get your changed in, free checked bags & carryons, this is one of the best airlines to travel on out of LAX, in my opinion

I have always loved SW Air. It’s good to see them making more improvements but it’s been under construction for quite some time. Nonetheless, southwest air never disappoints. Even with misplaced luggage twice, it was found and they never disappoint.The employees are always awesome and I love how they are just real people! They always have something going on honoring their customers. They still rule when it comes to affordable airfare and the bags are STILL and hopefully will be forever free 😀😀So glad to see them flying international now. One day I pray they go to Italy and China. If they start that, they will really take over the map!

My favorite airline awesome great customer service safe trips

Passenger seating is to small. Southwest airlines wont let you check in early. And asked $255 for and upgrade to business class. There is no business class on southwest airlines. They meant $255 to have priority.

As always a great flight with friendly staff.Traveled with large group with small children and an infant. Process was very easy the entire check-in

The worst airline Ive travel with theyre system for boarding is not organized.And very confusing to understand these numbers,groups

I had a wonderful experience

Great airline. They bailed us out when Aligent canceled our flight and left us stranded at LAX with our 3 month old grandson .THANK YOU southwest. Never use. Aligent airline.

Only way I fly two free bags check in what more can you ask for plus the flight attendants a very sweet

Flight was delayed. We sat in the airplane for 3 hours waiting for paperwork after they changed a tire on the airplane. Finally we were deplaned and moved to another gate to get on another plane. Wouldve been nice if the airline wouldve fed the passengers after all that time and if they wouldve handed out travel vouchers.

Airline of choice to Portland.They usually get it right, and I can check a bag. Crews *can* be awesome. Today crew was funny as well.

I have to honestly say, I LOVE to fly SOUTHWEST... But Im very disappointed, because I made reservations for myself and 2 granddaughters, unfortunately my girls got ill and unable to fly with me!! Receiptionist tells me Im unable to use the credit on my returning flight! Credit is to be used for my granddaughters!! Doesnt make sense!! I PAID FOR THESE TICKETS!! 🎟 🎫 🎟 I PRAY SOUTHWEST CAN APPLY CREDIT FOR MY FUTURE USE!! THANK YOU

This is by far one thee best airlines that exist. The crew is always helpful and accommodating, and they will go above and beyond to assist you with all of your delayed and or canceled ✈️s. ALWAYS FLY SOUTHWEST!!!!!!

Everything was very smooth for the most part, the flight attendants were friendly with jokes. Quick little snack and done!

I have flown Southwest almost exclusively since 2003. Their cheapest fares, humorous attendants made me loyal.Then they got expensive in the last 2 years. Maybe if it guaranteed assigned seats instead of the cut throat first come first serve this seat is taken mentality. Atleast SW still lets you have 2 check ins.Still a great airlines....highly recommended. Did you know they were a TEXAS only airline early on? Me neither (didnt know)!Best wishes to SW that they continue to prosper!!!

Thank you southwest for having 4 people to check in bags! I had a bad migraine while on the plane. One of the attendants, took good care of me. Thank you!!!

TERRIBLE flight experience going to Chicago!! Reported to SWA, NO RESPONSE to my complaints!! SWA, YOUVE TOTALLY DROPPED THE BALL W/ A LOYAL 30+ YR CUSTOMER!!!😔

The plane was full and the airlines do not social distance for passengers on On-board anymore. They serve a pack of pretzels and 4 choices of drink. You must wear your mask unless eating or drinking but people were not using masks while sitting.

It was my first time actually flying Southwes to Hawaii, I paid early bird and A1-A15 upgrade but since the seats are 2 sets of 3 it really doesnt matter it gets packed quickly. The fly attendant are very courteous, nice and polite

Ticket price very reasonable Baggage was free flight was a breeze I will only fly sw from now on.

We were treated very kindly and even though Southwest has small planes, there was still plenty of leg room for my giant service dog to lay comfortably in front of me.

I love southwest but this is the 2nd flight in the past two months that have been delayed.

Southwest airlines is my favorite way to travel. I travel to Las Vegas Hawaii and California. I had to wait over 40 to 60 minutes after our flight had landed for my luggage it was stressful because I had my ride waiting on me. I only contacted them once I landed. I have never experience this type of delay from them before this is the only reason I didnt give a 5 star like I normally give them. I Southwest airlines is the only way for me to fly

LOVE this airline!!! So friendly and accommodating. Always a great flight!!!

Five for safety, three for all around boarding experience. They had to replace a seat, not complaining I just want to get to my destination. Safe travels to all.

They raised their price way too high, and they still have the same low quality service.

Southwest is the best. 2 bags and 1 carryon per person is free you cannot beat that. Excellent customer service. If I cant fly southwest I dont fly.lol Check it out for yourself. Peace

Always my go to airline for a reason. The staff is here to help whenever it is in their power to do so and they always do so with a smile. Last flight out of Oakland the staff was cracking jokes left and right it was great. Ill make sure to bring my support armadillo next flight.

Very nice employees very helpful clean restroom

Terrific airline. Personnel are friendly and helpful. Good prices. Miss the peanut snacks!

Super friendly staff. Two free checked bags, free soft drinks plus all the snack-mix I want and you can sit where ever you want!

Very professional. Our 6 kids loved there flight. The pilot did a shout out for disneyland.

As of right now 6/9/21 Happy New Moon to all Israel Scattered through out the four corners of the Earth.AP to TMH&C The process to get to the gate is quick I got here at 1:55pm -2:20pm chilling waiting to board so far so good.

Theyre and low stress way to get from Point A to Point B. I had a good experience.

Well Terminal 1 wasnt crowed in March 2020. I dont know why everyone complains.