Wait time for oil change was ridiculous even with an appointment. They scheduled my appointment for 3pm that day and then informed me when I’m already there that I need to schedule earlier for that kind of service but yet they were the ones that scheduled the appointment for me?? The confirmation States clearly what service was requested and time. I wasted a day over there to now have to go back another day for the original appointment repair requested???

Great customer service. Theo was helpful and Aaron from Service was helpful as well.The only thing it’s lacking is a bigger space for waiting on your vehicle being serviced. Also the opportunity to have loaner vehicle for 2 waits that are over a 2-3 hour wait.I would definitely recommend coming here to get your vehicle serviced.

Ahmed was terrific! He was very courteous and very helpful I would like to thank him and the finance manager for making it all happen.

Everything was OK except the waiting was a Lil frustrating also everytime Ive bought a car always get a spare key they want me to pay for it so not cool one of the managers there was nasty ! You dont speak to females that way!overall sales guy was cool and nice. Wouldnt buy there again though

The attendant who greeted me as soon as I pulled up to the service area was so sweet and courteous. She informed me that there was a recall on my car which I asked her to have taken care of. I asked her how long it would take, my appointment was at 8:30am. She said it would be done at 11:30am. I got my car back at 1:05-1:10pm. The cashier was very courteous as well.

I was wary about coming here to this location for service on my car based on some other reviews I read, but I had a good experience. Everyone was nice. I dropped my car off and despite the amount of cars they were really quick with getting me checked in. It didn’t take too long and it ended up being less expensive than I expected which was a nice surprise at check out. I do have to go back soon for a part they ordered so hopefully that’s a good experience as well.

Went for 5000 mile service, basic oil change and tire rotation. I was told would take about 90 minutes at the most, instead took over 2 hours. The excuse I was given was that a tech was late for work. So I was penalized by losing work time and having to wait because their employees cannot get to work on time? Unacceptable!!!

Great experience! Fast and easy!Also ask for Will, he has helped in this experience so much... he has still been helping till this day.

They always take forever and never meet the time they tell you. Appointment was for an oil change at 11am made weeks ago and still was told it’s be done by 1:30 didn’t leave until 2 something. And when I texted the number that said to text for updates I never got a response. Went to check on how much longer and three employees were too busy talking about who was gonna go pick up food to help me and they definitely weren’t on break. Can’t wait to switch cars because I will absolutely be changing dealerships, not the first time either. Avoid this dealership at all costs !

Very sketchy. Made us pay ahead of time for them to order a tire and then said to make sure we go back to the same person when we come back for them to put it on so that we didn’t get charged again… that shouldn’t be on the customer. When we brought our car back for them to put the tire on it took 2.5 hours to put the tire on and that was with us asking every half hour and them saying “15 min” every time. Why?? Also I would not have left a review but they reached out twice for us to leave them a good review.

Not a good experience overall with the service department. I scheduled a service appointment online for express service and received an email confirmation, when I arrived at the dealer at the scheduled date/time, I was told there was no appointment recorded for that time and I would have to wait four hours as a walk-in, despite me showing confirmation that I indeed had an appointment scheduled. I ended up needing to reschedule for the following week due to time constraints (this was inconvenient for me as it’s a 40-minute drive each way), and when I arrived for the second rescheduled appointment, I was then informed that express service wasn’t available despite being advertised on the web site and available as an appointment option which caused confusion as nobody knew what it was. I still ended up waiting four hours for what amounted to an oil change and tire rotation even with an appointment. Fortunately the service advisor I saw, Bre, was helpful and informative, and the oil change was free as this was the first maintenance for my car.

Mr. Dellis is amazing! I came in there upset and he turned my whole demeanor around. Even though it took a few. Lol. He’s very patient, listens to your concerns, and it’s all around an excellent sales person.If you happen to go over there look for a car please ask for him you will not be disappointed. Thank you so much for your amazing work

Very helpful folks, they really worked a great out for me which was awesome. Sales person Manny was polite and helpful.Finance dude Alu was very amusing and easy to talk. All in all it was a great experience, everybody really helpful and friendly.Plus you get cold water and snacks, very helpful on a hot day if the wait is long.

The team was wonderful, very kind and professional. Thank you.

Very nice and professional staff. They were able to help me today to determine the health of my van. Thank you.

My car was dropped off because the AC stopped working. I was able to come pick it up 2 days later, but as soon as I drove it, there were loud popping sounds coming from the AC.I turned around and drove right back to the dealership to ask if the technician could simply tell me if I should be concerned about these new sounds.I was told no, that I would have to schedule another diagnostics appointment which will require my car to be there overnight again.It would have taken 5 minutes for someone to tell me whether those sounds were a concern, and if so, I would have made another appointment (although I feel that this should have been noticed and taken care of while my car was there for this exact issue to begin with).TL:DR The customer care needs improvement.

Glad I went to this location, all the staff were great !

My last appointment was the first time that my wait was less than 2-3 hours. I only waited maybe 45 minutes, and the the new service advisor was so nice and helpful to me! Thank you so much for answering all of my questions and providing excellent customer service. Whatever changes you guys are doing please keep it up!

Gemoi is great! If you need Anything he gets the job done!

Luis was extremely nice and helpful . Service was done in a decent time. I’m am extremely satisfied with their service thank you all at kia

I had an amazing experience. Gemoi took his time and explain my options. I purchased a 2022 K5.

Great service, friendly staff. Could of used a service to wash cars, now I will have to take it sport Mitsubishi on colonial instead. Great service from Longwood Mitsubishi though.

They are very nice here and do their best to help you get what you need. I worked mainly with AJ and the process was smoother then I imagined. Thank you guys.

I go to the dealership for my oil change because I was given a two year maintenance package with my car purchase. Each time I go it is a frustrating experience. To begin with I am not just a standard oil change because even though I make an appointment and confirm, since I have a Ford, that I bought at their dealership, they will not get my oil filter ahead of time and wait until I arrive to drive to another facility to pick it up. It’s minimally a 1.5 hour experience. This last time, my 830 appointment that the lady at check in would take 10-15 minutes took 2 hours and 20 minutes. Then the manager spent ten minutes trying to find my car. I still have half a year on my package and will be NOT be returning. I would rather pay than have to sit through that debacle again.

My experience the last time I was there was not to good, the advisor was a little slow, she seem to me she was either tired or didnt know what to do. She never came back and told me anything about my car. They also need some more help in the back, they was also slow. I had to wait 3 hours and some. It needs to be more organized.

I’ve tried this dealer twice now and have not had good results. They are slow and not thorough. Today’s visit was another long day of waiting. I dropped my car off at 12:13pm and it wasn’t done till 3pm. I asked for a tire rotate and oil change. There was also a recall that needed to be corrected. The tire rotation was not done because they couldn’t find my wheel lock key and they couldn’t find theirs. How can a Kia dealer not have that? Once I got into my car the oil change indicator wasn’t even reset. I’m frustrated and the lack of care for my vehicle says it all. You got me twice and will not get me a 3rd time.

Got the recall done but when they said I could pickup…. Was told sorry it took so long to get you your car but “I was busy and don’t have any guys here to get cars”.Not good but had the work completed so good

Yes, besides all the info before, I was appointed for a part change, when I arrived the technical person let me know that she just noticed that my car was 2022 and that you didnt have that part available, that it was going to be on backorder and that I have to prepay for that repair in advanced, the part price is $25 appx, you charged me $300, including $45 of miscellaneous (not defined), that was one week ago, I complained with Christian (financial manager), he said he was going to raise it to the management, nothing has happened since then. I really regret doing business with you......

Awful. I spent three hours waiting for a recall repair before I was told they did not have the part. They never told me a shuttle was available either. I spoke to the manager which was useless. And my paperwork was stamped with a promise of being ready at 12:30. At 2:15ish they told me about not having the part. Why make a promise if you can’t keep that promise. So disappointed with the whole experience.This is the condensed version of the wasted three hours. There is so much more I could tell you, but what good would it do.

Gemoi was very helpful and polite! I didnt feel rushed or pressured. I did feel heard and understood. I would definitely recommend Gemoi!

I feel very Bless!!! Monica was very patient with me, she guide me through the process and she obtain a great deal for me, I recommend her with close eyes!

I was checked in by Louis, he did a outstanding job helping me, very professional and helpful, my car service was great and quick, all services were completed.

No comment..I didnt feel the sincerity...all about making a sale😩

Absolutely no complaints. Highly recommended. Thanks very much.

I like going back to the dealer ship where I bought the car and can leave it for service and go home and not have to wait at the Dealer ship for the vehicle.

I was told that I could test drive my car with the technician since he couldn’t find anything wrong with my car and didn’t hear the same noise which I’m still hearing. When I arrived my car was ready with the keys for pickup. There was no technician waiting for me to test drive my car with him so he could hear what I’m hearing. Everyone was friendly and my car was taken in for service right away. The shuttle dropped me and picked me back up. But now I’m scared to go on a road trip because I still hear that rubbing sound. I guess I’ll have to try another dealership!

My KIA vehicle is always serviced quickly everytime. If its a lengthy service and I choose to drop it off, they send me text status updates to keep me updated.They also offer some creature comforts such as cookies and water if I choose to stay and wait for my vehicle.

This is my 3rd vehicle I have purchased form Kia in Longwood! They’re service department is truly remarkable! Great service all the way around!

I love people here and their service! They are always so nice and welcoming! I would definitely recommend this service to anyone ☺️👍🏽

My experience was very pleasant my monthly payments were exactly as I wanted, everyone was very professional

They Had Great Customer Service. They just needed more help. The employees that was available was working great. The service was awesome though.

You know I went and for oil changed and to see if I could get a lower interest rate and the sales person did not listen to me correctly and then convince me to get another car which was older smaller and cost me more convincing me that it’s better for my credit well I am not happy with the car at all I don’t see how paying more money for what I already was paying for for a new 2020 Kia I was there for like six hours straight without eating frustrated I’ve mentioned it to her three times no it wasn’t working for me and now I would like to get my car back and get everything back the way it was like this awful experience was happening I was very happy with my 2020 Kia Sorrento all I wanted to do was try to lower my payments maybe somebody in corporate could help me out I will be calling corporate soon

I was greeted at the door and went out to see the car I wanted rather quickly. Sales were nice and friendly.

Very helpful and friendly staff. Excellent customer service experience.

First time here. It was overall a good experience. They were informative and professional. Car service was on point. Will definitely return.

I love my new Kia sportage, thanks to Patricia Miller and everyone who helped me, thanks.

Horrible to pay what I do and be told at pick-up that the car was not washed or vaccumed due to lack of staff. I would understand if I had been notified at drop off. I would have rescheduled, Im never coming back to this location. DeLand location where I purchased my car brand new will be where I go from now on. Ive only taken my car to Mitsubishi for all her services, 5 almost 6 hours later I get my car back even with an appointment. Very disappointed unfortunately

Very good and very helpful people very funny and like to get what’s best for you enjoy my time there while getting a car 💯

Great experience. Service Writers very professional and knowledgeabl, and courteous. Improvement of day and night from times past. Now I have some confidence and trust in the dealership.

I visited Kia North for regular maintenance. I have moved to Orlando 3 years ago and I have tried all the Kia service centers. Kia North are always professional and Theo is amazing to work with. Kia North is certainly the preferred place for my Kia vehicles. One concern is that they are understaffed and the quoted times are not always accurate. I would certainly plan an additional hour to the quoted time.

You have earned my respect and Im Greatful and appreciate your Service and Technicians doing a great job..So I Thank you Greatfully..SGM U.S.Amry Retired God bless us All. Amenn

It took me more than 3 hours to do a simple oil change every time. I always make an appointment before I go there but no matter the appointment is in the morning, late afternoon, weekdays or Saturday I always have to wait for more than 3 hours. That is really unacceptable.

Ahmed was a very nice guy and worked hard to get me a deal I was happy with!

I highly recommend this location- specifically Ricardo! He is VERY trustworthy, honest, and reliable. The process was so smooth and I’m very happy with my purchase.

When my repair took longer than expected, they provided me with a rental car for a day. Great service by Luis!

The worst customer service I have received at any nationally recognized establishment in a long time, possibly ever. We were pressured into leaving the lot, at closing and while pouring rain, in a filthy vehicle that we were assured multiple times had been washed and ‘detailed’. The carpets inside the vehicle were never vacuumed. Almost every window in the vehicle had handprints on the inside. We were told by the salesman, Dellis, that it would cost us too much to have the dealership replace an interior bulb and that we should probably just go to the parts store ourselves and take care of it on our own. When we tried to return the vehicle the next day, the Used Car Manager, Johnny assured us he would personally take care of anything that we were unhappy with. Johnny even went as far as to tell us he would fill our gas tank before we left to make up for the hassle of having to drive back and forth an hour each way to deal with the dealerships mistakes. When we finally took possession of the vehicle again the second day, it was given to us with a dead battery and we ended up in a loaner car for a few days. Johnny got the battery replaced and we went to pick up the vehicle a few days later. We had been told the vehicle had been ‘detailed’ 3 times so that they could get it perfect for us. The vehicle never had any wax applied to outside at all. When we left the dealership for the final time, we left with the gas light on. We stopped at the closest gas station to the dealership. Johnny waved at us as he was leaving the station after gassing up another customers car. I will never have any dealing with Orlando Kia North ever again. I will tell as many people as I know to avoid this dealership at all costs. Worst car buying experience ever. I wish I had the option to give zero stars

Was told 2 hours for service recall and oil change, took 3:45. Cold coffee and fridge that was supposed to have water in it was totally empty the entire time.There was a lady having a mental issue there where eventually police and ambulance arrived and the sales staff were just standing around laughing at her.There are absolutely no redeeming qualities at this dealership

Head Sales manager awesome! sales people, friendly,helpful, ajany francillon is a great person with soft spirit very helpful, kept me positive during my sales experience he may be young but he is not a fast talking salesman with hipe he is real genuine soul everyone is very friendly helpful they got me in best deal for me and my situation with car I wanted thank you everyone! I love my Kia soul! FYI finance man fast awsome!

I had an issue w my spark plugs & called the servicing dept. I spoke w Luis & he took care of everything! Found out my plugs were under warranty so that saved me a good amount of money! When I picked up my car, there was a full tank of gas in it as well, which was a really nice touch! Only the best for my car 🙌🏽

Staff was very friendly and helpful. They even offered food and drink while I was there. I cant walk very well so they did most of the looking and brought the vehicle to me. Even though the car I came to see was no longer there we were able to find another it was even better.

Upon receiving the car everything was fine but after that it wasn’t... I was told the car repair would start on Monday then be ready by Friday... I then called Friday morning just to double check everything was on track and my vehicle would be ready that day and I was told yes it would and I would receive the text confirmation.. no text or anything my husband called and is told no the work isn’t finished and the tech already left for the night... we call Saturday thinking maybe it was done but couldn’t be picked up to be told no work had been done and the car would not be ready now until Monday... will not use this place for service again

The customer service is no pleasant reading when I get there its not what I expect to be it is what it is they just care when you buy a car at first and after that its like youre nothing it just makes me sad so I dont bother too much with the co-workers who work there customer service they need to really be pleasant like other dealerships or nights are in pleasant so I recommend my friends to go there hell no

Great Customer Service & Made sure I was happy with my Car before leaving lot!!! Shoutout to Patricia & Aj

Very quick and easy experience. Nobody was too pushy and they worked with us on our pricing as well to get us a deal that worked for us!

Monique was a great, calm and sweet salesperson who helped us get a fair trade on our car and made my son happy by getting the car he loves

I was very happy with your service.And appreciate every thing you have done for me and my family. Thank you.

Service was quick and finished faster than expected, however a little disappointed that the shuttle does not start until 9 AM when I got there at 7:30 and needed to be at work. The online scheduler should not offer a shuttle service at 7:30 AM if it is not available. Otherwise everything went well.

Horrible service, made appointment for recall issue then waited 2 hours to find out they didn’t have the part and would have to reschedule another appointment! No apologies just attitude

Good customer service friendly, great attitude, work was done in a timely manner

Ahmed was amazing ! I went in knowing exactly how much my budget would be and he worked with it. Showing me cars that we’re affordable and in my price range. He was very friendly and provided excellent customer service by paying attention to my needs and wants for the car. I drove out with the car that I LOVED and the price that I wanted! I will be staying with this dealership for any of my future cars and asking for Ahmed !

This is one of the worst places I have ever gone to to have my car serviced. I have made appointments to get an oil change why would it take 3 hours to get this done when I made an appointment. The final straw for me to give this review is that I made an appointment for a warranty piece. I waited 1 1/2 hours for them to come tell me the part has to be ordered. (Its not a mechanic part but weather stripping) They called me 2 weeks later to let me know the piece is in so I made an appointment on a Saturday at 8 am for them to tell me when I get there, that there is only 1 tech that can do this and he is in training for the week. WHY was I NOT called and notified to reschedule. The WORST customer service EVER!!!! I will only be returning to this location to have this part replaced that is in by the way. I will be taking my business elsewhere

Theo was great and did everything she promised including the time the car would be ready.

When I made my appointment to fix the power mirrors that would not extend. I was told it would take about 2 hours. After waiting 5 hours I was told they needed to order a part, but they did have mirrors extended and I should not use the remote to lock the doors. I had them cancel the order for the part because I needed to leave town for an emergency. I took the car to a Mitsubishi dealership in Wisconsin where all they had to do is reprogram the power mirrors.Longwood Mitsubishi may not have been wrong. I am still having intermittent trouble with the mirrors not extending.

Purchased a 2018 Honda accord sport and had a great experience. Salesman malique Jones is awesome in helping find the vehicle.He also got the best deal possible for my daughter.I highly recommend buying from this dealership.Ask for Malique Jones.Tony moreland

Left my car there. Went to work. They called said it was ready. How easy is that🙂

I made a 12:30 p.m. appointment. When I got the with my disabled husband, I asked how long would the oil change take. I was informed the wait was 3 hours. I had my daughter pick us up and we came back after 3 hours. I was then informed it would be another hour. After 5 p.m., Luis came and said they would wash my car but it would take another 20 minutes. I agreed. Twenty minutes came and went. I looked out the door and saw my KIA parked by their service door. I waited another 15 minutes then tracked down Luis. Oh! Someone had given him the keys a while ago. So, he left us waiting? We just moved here from Indiana. We drove out at 5:50 p.m. We will find a different place to have our 2020 KIA serviced.

They was very helpful online before my visit for a new car, and while I was there they walked me through everything in detail plus explained all the what and whys.

Very informative Team and easy to understand process.

The sale worked out and the sales Team was willing to work with us which was very much appreciated. We love our new Carnival.

I have come to realize that the meaning of the phrase customer service as the way a patron, customer or whomever is being dealt with is made to feel as they are being served.Today I received the same stealer customer service that caused me to purchase my four Kias.Today a sales rep. greeted me with a genuine smile an enthusiasm to assist me as I walked through the door.Thank you!Thanks for the great customer service.

Great service. As you wait the people here are very friendly. I get my oil changes and tires rotated. It is same price off the dealer. I like that my car is look at with the dealer. I brought the extended warranty. Do not regret buying. It is expense. But worth every penny. If I ever sell I can show dealer keep up everything. The people that great here.

Lies. Promise me and then went up and promised me the highest warranty and lied about that.

Was quoted an hour/hour and a half but it took about 4 hours after already being rescheduled because of technical difficulties. My sticker to come back says Im due at 28k miles but my car already has 77k?? Then I have a dime size chunk of paint missing and the pictures mysteriously arent there. Go figure, do not recommend this place at all. Hopefully one of the other greenway locations give better service.

Definitely a great location! I went in for an oil change and ended up coming out with a brand new car! Clinton was amazing and super sweet to my boyfriend and I. Gave me a great deal and I’m happier than ever!

Everytime I go in to get a simple oil change your told its a 1-1 1/2 hour wait with an appointment set up. But it leads to 2 hours or more. Many customers complain about it all the time being so angry and you get this reason that reason same reason everytime. This is why they offer free wipes, free gas fill up, or free oil change because they know the wait and “reason” is full of it. I’ll pay for now on and I’m sure many others are also paying other places for in and out service. Unfortunately you have to hit 1 star for post to be shown

Extremely happy with my Kia Sorento! Thank you, William! Excellent service highly recommended!

They were very professional polite and had a lot of patience with me. I will recommend this dealership to all my friends.

I took my car in for a recall. The staff were friendly but the next day my check engine light came on. It really upsets me that I brought my car in with no issues and now I have to go back to get them to check it.

The sales representative was excellent however the rest to include manager and others in back office are really subpar and do not value the customer only how much money they can get from you. They really show that they do not care about repeat customers with their actions. Don’t know how you have stayed in business so long.

I’m sorry but a 265 dollar diagnostic fee when 200 of that is labor is ridiculous. Told I couldn’t get my belts changed and was held there for 3 hrs. So all that labor when they looked at my car for 15-20 mins is theft. I don’t recommend anyone to visit this place!

Theo was the greatest! Got my car in, fully diagnosed, and back out of the shop in no time. Highly recommend their service! Kept me updated the whole time as well !

Best car experience Ive had in years. Hailey was wonderful to work with and the team there really helped me out.

Their staff is excellent and they have a great product. From my initial contact with Gemoi to closing the deal with Oludare everything was professional and friendly. I must acknowledge the reason I’m with Kia in the first place— David Andrews—-been with David over 10 yrs, he is outstanding and can not forget Patricia ( she really did all the work-lol)not only did Patricia help my daughter Alexis she guided me to the car I brought and explained everything so I could easily understand what i got. THANK YOU EVERYONE.

Went in for 15000 mile service everything went smoothly. My two complaints are; more seating for people waiting while vehicle is being serviced is needed and more updates on your service. I know with covid-19 you have to spread people out but maybe you can add an outdoor seating spot.

I have always gotten proper treatment at this dealership when I go there, the staff is very friendly and attentive. I would recommend people go there to get there vehicle

I was in and out pretty quickly which was good since at least half the employees had their masks on under their noses. There was an issue with my service that was addressed quickly, but only after I asked for a resolution. I’ve been going here every six months for maintenance since 2012, but have to say there is room for improvement.

Great fast service thank you, but wish I had me car washed.

I took my car in for service on recall notifications. From the start there was great communication by the service agent on how long service on my vehicle would be, and the mention of a ride service that would take me home and pick me up (within their 5-mile radius) so I didnt have to call an Uber/Lyft, or wait at the dealership. The driver for the ride service was awesome as well. Overall, I am very appreciative of the communication from all parties that didnt leave me guessing about when my vehicle would be ready. I hope that level of service continues!

Ricardo asked me what I wanted and gave me that and more. Great job!!!

Second kia from this dealership. Great service. Patient with all questions.