I went by on a whim on a Saturday to look at the Cx5 and ended up spending several hours at the dealership with a wonderful team of individuals that worked with me to get me the best deal possible on a beautiful car! They gave me an excellent value on my trade in, which was a very important car to me and I know it will be taken care of. Marlin was my sales associate and was even so kind as to extend her personal contact information to me if I had any trouble or questions as I’m new to the area from out of state. First experience buying with Mazda and I’m not sure I’ll ever go anywhere else!

Made my first dealership purchase seamless. Great sales rep, Sean Brady, and finance rep, Joe Moore! Friendly and efficient.

Deall was perfect. Customer service excellent Place spotless. My experience was unbelievable. I will be back and will send my friends and family.

As a wheelchair user, I feel safe here!I brought my car in for service, and everyone was INCREDIBLY respectful. Everyone was very patient when I needed more time than an able-bodied person would (e.g. getting out of the car and into my chair). Everyone politely asked if I needed help, and actually followed my lead on whether or not I NEEDED help, and what kind of help I needed.My favorite interaction was when my car was done, and I was putting my wheelchair in my trunk. An employee Id had absolutely no contact with before that point saw me, and asked if I needed help. I told him no, Ive got this, and he said, Yeah, I thought so, but I figured Id offer.It was SO refreshing to be surrounded by people who treat me with the underlying assumption that I know what Im doing with my own mobility aids!The one hiccup I had with accessibility is that there are stairs on the way from the service department to the waiting area. Its not very far to go around outside; the ground is pretty smooth, on an incline but not very steep, and Im pretty sure it would be cleared of snow in winter. When I was paying, I did see what looked like a wheelchair lift that wouldve led to the service department, so Im not entirely sure why I was sent around. (I THINK there might be more stairs? I did go here before my disability, but I wasnt paying attention to those things back then.)

I live in Mississippi, so I typically buy my cars out of state. I found a 2017 Mazda 6 with extremely low miles. The car buying experience was good. But the Finance manager Luke went far beyond to make the deal right. I had to say yes and bought from Napleton Mazda even though I was originally going with another dealership. Beautiful car. Beautiful Dealership. Any misunderstanding we had, they made it right. Thats all I can ask for. Thank you Marty, my salesman also for his hard work.

I bought a used Nissan Rogue SV with premium package from this dealership. I was so happy with Julie Jones, the sales person in the dealership who helped me getting the car I wanted at a good price. Buying a car from dealership is always scary. It will be pretty tough to deal with the sales person and we never know whether we are making the right choice. I think I am really lucky to have a sales person who is very polite, easy to deal with and also guided me to make the right choice. She also helped me get the best deal for the trade in.

Julie was my salesperson, I just went in to see what my options were. Julie and the Libertyville team came thru and I drove my new car home that same day! I highly suggest Julie or any other team member, they find the right car for you and whatever fits your financial needs! I highly recommend!

I’ve been trying for 2 months now to get an answer out of the Sales Manager Sam for some items he promised to obtain for me. I bought a used car from here and for whatever reason they felt was right to sell without even completing a used car inspection, never even told us that the car hadn’t even been thru service yet until after I purchased and noticed that it had suspension noises and not even had a oil change done on it. I’m pretty sure they would’ve never brought it up if I hadn’t said something. At the time of sale Sam claimed he was going to get me some extra parts that the old owner had. Sam “assured” me he would get them. All I ask is to be upfront with me. I also work in a sales environment and I’m constantly keeping in contact with my customers about anything and everything they order from us. I’m not one to post reviews for businesses but I feel the need to here because of bad customer service. I hate being lied to and ignored to as a customer.

I wanted to write to say how satisfied I was with the service at Napleton Libertyville and my sales person, Tom. My only regret about my car leasing experience was that I didn’t find you sooner. Before coming into Napleton, I had reached out to every Mazda dealership within the Chicagoland area. I even drove to Milwaukee to visit dealerships there. What I valued most about Tom was his transparency and respect for my time. Other dealerships wasted hours of my time playing games, but Tom was honest from the start. He was very knowledgeable about the cars I was looking at and took the time to explain all the different features to me. Ultimately, I decided to lease my car with you because of Tom’s excellent customer service.It is one thing to be satisfied with my experience finding a car and signing a lease, but what set Napleton apart was your continued support after I walked away from the dealership. When I was leaving with my new car, Tom said to let him know if I had any questions or concerns and he really meant it. He has since contacted me multiple times to check in, and I really appreciate this. As a point of comparison, my sister leased a BMW earlier this summer and said she never heard from her sales person after she signed her lease. Because of Tom, you have now earned my trust and loyalty. I will now be a Napleton customer for life and will continue to refer you to all my family and friends.

F A N T A S T I CGreat time car shopping, our questions were answered. Lorelei did an awesome job taking care of us and all of our requests. Management was helpful and eager to work with us and did their best to make sure we ended up satisfied. And we ended up satisfied! Thank you Lorelei and thank you Napleton Mazda.

This is my second leased Mazda at Napleton Mazda. Marty Napleton was my sales associate both times.Marty was extremely easy to work with polite and professional and made this a very pleasant experience.I would highly recommend Marty.

Did not enjoy my time spent here. The salesman was very pushy, and tried to use strongarm tactics on us. The used car we looked on had rusted out brake lines and very warn suspension components despite its low mileage. Id definitely be concerned about less mechanically inclined customers looking at their used car inventory.

I have been coming to this dealership for service for close to five years and just purchased my second Mazda from them. I worked with Felicia and Scott with my last purchase and both were more knowledgeable about their products and more energetic as well as more willing to make a deal than the other dealerships I stopped at that day. Jeff and Julia in the service department are also very knowledgeable and they never give me the impression theyre trying to upsell me on something I dont need.

Went to get some work done here. Had a recall and a part covered under warranty. Needed to get it diagnosed by a tech, but was never sent to one. The man running the desk just said I highly doubt it would be covered, but let me do some homework. He had trouble finding the part (which took me about a 30 second google search) so he would let me know when he found it. So I was expecting them to call back regarding when the recall part would come in and if there was any news for the warranty. 3 days passed, so I called to check in and the same man told me Im still looking for the part, I havent forgotten about you. 3 more days passed, I called and nothing. So I called the dealership in Evanston and it took them all of 1 minute to find the part. I scheduled an appointment the next week (had to reschedule due to a power outage a week later). Took my car in, got a tech to diagnose my car, found the part and was covered under warranty and installed the recall part. I have yet to hear from Napleton Mazda nearly a month later. Either he was lying to me about looking for the part, or hes just really incompetent.

Really nice dealership. The salesman and finance manager were willing to negotiate so that we could get the best deal possible. They answered all our questions and were friendly and helpful. The service manager was also really nice and made sure that the car was ready for us in a timely fashion. Made the long trip worth it!

Bought a CX9. Loving the features so far! Julie was very helpful in finding what I wanted.

My experience at this dealer was very very bad. The sales manager Matt lies and tries to pressure you, the car buying experience should be exciting not disappointing. Everyone moves at their own pace, I did not find it professional at all on the lack of understanding this. You would think they understand how to do business at a professional level, especially since they have a good google review! Do not buy from this dealer they will lie about everything and anything. The google review is deceiving and does not accurately represent what this dealership experience is like. I will be telling all of my family and friends to go elsewhere for Mazda, there are over 11 in the Chicago area.

Great experience, our sales rep was very knowledgeable and was able to help us get the right car for the right price. The service is on point and the helps in a timely manner, if you need a car this is the place to go!

My wife and I had the pleasure of working with Danny Savage. He was extremely knowledgeable and took the time to explain everything we needed to know. My wife was not very interested in Mazdas and didn’t know much about them until speaking with him and test driving the vehicle. He was very patient and didn’t force a car onto us. We would definitely recommend him if you are interesting in purchasing a Mazda here. Awesome guy!

Marion was very helpful and kind. It was a busy day at the Napleton Mazda Dealer. I was taken care of quickly so I didnt have to spend a lot of time there. Love the Mazda....

I have had my 2016 MX-5 Launch Edition serviced at Napleton Mazda of Liberrtyville since 2017. Fortunately, after 57000 miles it continues to need only routine service. Regardless, my experience with Jeff and Julia at this service department has been as flawless as my MX-5.The photos were takenon August 20, 2020 at the northern start of the Taie of the Dragon in Tennessee/North Carolina. Fifteen minutes after this sign photo-op it was a Smoky Mountain downpour for the following seven of the 11 miles and 318 turns on The Tail.

Thank you Napleton Mazda for always being professional and providing excellent service- I love the free car washes!

Received the Best purchase experience from Tom Glazos. The only changes I would like to see is I had an outside financing which the check was delivered and since Tom was off that day I did not receive any call from the finance department who will be in charge for the check procedures. They where open on July 5th which was a surprise the lady I spoke to affirmed me that they are open till 8pm but I tried to pick up the vehicle at 6:15 they said they are closed and everyone left how would one person have a different word than the others. Christopher called me back and said they can leave the car outside for pickup.I appreciate everything Tom did for the purchase procedure would definitely suggest going to him. The dealership should put in place necessary procedures when the sales person is off on a day someone in office should be able to communicate which was surely missing in my scenario. How come one person says they are open till 8 and I plan accordingly to reach them and finally another says everyone left and none is there to pick up.Ps:- only reason to give this review a 5 star is because of exceptional buying experience provided by Tomas

I cannot say enough great things about this dealership, their staff or their service department i purchased a used vehicle from them and due to unforseen circumstances it needed to be serviced not only did they put me in a very nice loaner car but they were also in constant contact with me Jeff in service is a LIFE SAVER and Sean and Loreli have my loyalty for years to come we WILL be doing business with them again!

We just wanted to express our appreciation for Napleton Mazda of Libertyville, especially to Danny Savage, our salesman. Our experience was top notch from start to finish. From the moment we came in looking for our CX-5 to even now, after we have our car, it has been a pleasure working with Danny. This was our second vehicle we have purchased or leased from Napleton Mazda Libertyville and we will continue to buy our cars there. We came in knowing what we wanted and Danny made it happen, efficiently and quickly. It wasnt easy because the vehicle we were looking for is not easy to find. Danny is exactly what a salesman should be - knowledgeable, personable, efficient, helpful and proactive with all decisions to be made with the vehicle, but we never felt the pressure we sometimes feel at other dealerships. He has taken the time to keep us posted as we were waiting for our vehicle and to check back with us after we had taken possession. He so impressed us that I have recommended him to others and my cousin just bought a vehicle from him this week. She couldnt be happier. She had the same experience as we did. Thanks Danny, thanks Kelly in Finance, who is awesome, and always thanks to Jeff in Service, who is knowledgeable, we trust him completely and we would always bring our car for service here ...thanks Napleton! We love our Mazda.

These are my people, I mean, Julia is amazing and so is Maryanne. Jeff aint bad either, little rough around the edges, but frankly speaking...who isnt? Thanks!

Its a wonderful place, I go for regular service and sit there for at least 30 - 60 mins. Sometimes work from there...Sometimes I go around looking at those new models...🥰

Napleton Mazda always provides me the best service and I can always count on them!

Overall, I had a very pleasant experience purchasing my new Mazda CX-30. Julie was very personable and helpful throughout the whole process and strived to speed up the transaction to meet my deadline. She continued to follow up to make sure I was satisfied and had all my questions answered.

I rarely write reviews, but this experience really stuck out to me and can be some useful feedback for the crew at Napleton.I am in the early stages of car hunting and deciding between the standard and luxury brands for a compact SUV. I went to Napleton to test drive a CX-5 as part of my long walk through a crowded segment before coming to a decision.My initial experience was with Saleswoman Felicia Ortiz who I found to be both knowledgeable and lovely. Felicia is relatively new to the sales world but honestly did an excellent job (Go Girl!, Keep it up!). We test drove the CX-5 (which was a fantastic car), she showed me the ropes and we pulled back into the dealership.After the test drive, I really had to scoot out to pick up my daughter from the bus from school. Felicia did her best to keep me around to go over numbers but, honestly, some things are more important and I had to be on my way. We said our goodbyes and I headed out.As I was climbing into my car, the manager literally chased after me in the parking lot and started aggressively applying some well-known sales tactics with no concern over my urgent need to leave.I appreciate a mans right to practice his trade, but I drove home super annoyed.If I decide on the CX-5, the only reason I would come back to Napleton for the sale is Felicia Ortiz. My interaction with that manager was incredibly negative and will be one of those stories I tell to friends to highlight the joys of buying a new car.

Went in today to look at cars and was approached by Danny Savage. He was very helpful and knew what he was talking about. He made the whole process very easy. Definitely recommend working with him but the whole dealer seemed good overall and would go back in the future.

Literally harass you with texts and calls. If Im not answering.. stop calling. Have you no shame? Seriously? Desperate. Do not want your freakin Mazda!

Just today, I purchased a new car from Frank and Carlos here. They were both very accommodating, hospitable, and knowledgeable. They made this otherwise stressful experience a breeze. I couldnt recommend purchasing a car from here more, you wont be disappointed.

I must take this time to give credit where credit is due. This past Tuesday I have an appointment at Frank Boucher in Racine Wisconsin to have a replacement we call work done on my vehicle for the LEDs in both of my headlights left and right where when I got there to arrive for my 9 AM appointment they told me they had me scheduled for 2 PM when I scheduled this a week in advance and took off work the morning to have the work done. So I decided to call around to see if any other Mazda dealerships have the replacement lamps and called Napleton Mazda in Libertyville Illinois to see if they had the parts necessary to do the work on my vehicle, bought my vehicle into the shop there for the second time ever visiting and they were able to work me in and get the work done in less than a half hours time‼️ Hats off to Napleton Mazda in Libertyville Illinois‼️ I’m always met there with polite and courteous customer service where they always do good work and have always done good work on my vehicle with very reasonable prices‼️

Service Department was amazing! Brought my CX-9 in for service that they didnt think I needed! I appreciate their honesty and thorough questions to help problem solve!

I scheduled my last oil change through the website and everything worked out smoothly. I showed up with a coupon and Jeff had applied a better deal. Maybe it was a matter of perfect timing but that visit went unexpectedly faster than I anticipated. Everyone I interacted with had a positive attitude.

I don’t recommend Napelton Mazda in Libertyville to any one looking for a used car what they tell you before you buy the car they don’t hold truly after you buy the car they are not truthful and don’t want to fix anything that goes wrong shop somewhere else!!!!

We have purchased our MAZDA CX-9 at Napleton Mazda of Libertyville.We want to share how happy we really were to deal with Napleton Mazda and Marty who assisted us.Marty was very professional and confident, he was able to answer all our numerous questions about pros and cons of the car, his advices and answers were concise and on the case, not overloaded with information, detailed and helpful.It was a great pleasure to deal with Marty, his personality and dedication made us feel we were in right hands since we came in and he welcomed us in the salon. Other team members were also very responsive and client oriented. Way to go, guys!We want to say personal thank you to Marina, our financial manager, who kindly and with patience answered all our questions.From our previous experiences with other dealers we sometimes felt disappointed with anything: either price or attitude, or too much pressure from sales people.Napleton Mazda experience was absolutely opposite: we stayed relaxed, positive and energetic since we have entered the doors of the salon until we left it with our beautiful car. We have got a great deal as a bonus to our communication.Thank you Marty, Marina, Kelly, Bridget!We will highly recommend Napleton Mazda of Libertyville to all our friends who are looking for a new car.

Christian and the staff at Napleton Mazda Schaumburg were courteous, helpful, and patient. They went the extra mile obtaining a second key for our vehicle and we had a wonderful car purchase experience from start to finish!

Felicia, the salesperson, was very nice but the financing department was a scam. They added a third more of the cars price to the car!!! We had to walk away, buyers beware!

Went there for simple oil change, great service, gave us a loaner and went to lunch.

I worked with Mark Jackson and he did a great job in getting me the car I really wanted. The staff was nice and easy to talk to and i had a great experience while i was there. I love my new 2021 premium mazda 3 hatchback. Thanks!

Thanks to mr.Tom Glazos on getting me into a SUV he did a great job making sure he kept his customers happy.

Friendly and knowledgeable service. Very helpful and easy to work with.

Special thanks to Danny Savage for helping me find the perfect car. Thanks for all your help and a wonderful experience :)

Great staff. Everyone I encountered had a positive attitude and was very knowledgeable. Definitely would recommend to others!

Best car buying experience I’ve ever had.Cherrick Thrower has all the knowledge about the Mazda, he was very helpful and kind while I was deciding to get my car. I got a CX-5 pre-own, the inside and the outside was very nice and clean.Marina the finance manager was also very kind.I will definitely recommend this dealership to my family and friends who will be car shopping in the future!

Chris G was incredibly helpful. Very friendly and informative. He was able to get me the right car for the right price. And I drove home happy the same day.

My experience at Napleton was great. They were able to identify the issue immediately, took care of my car in record time while I waited in a comfy waiting area. All in all a great job! Coordinators were great too!

5/5 recommend Tom for your salesman! He was honest, friendly, and very informative. Mazda is lucky to have his as part of the team!

I just wanted to say how much I enjoyed my experience at Napleton Mazda of Libertyville. Specifically speaking, I appreciated the helpfulness and kindness of Marty.

I was very impressed with the level of courtesy that I received when bringing my car in for Recall work. I had a nice conversation with the service manager and he had a lot of good information to offer during our visit. I will be going back for follow up service.

Do not go here if you are at all concerned about Covid. There was never a moment in the three and a half hours (the paperwork took forever) where all employees on the floor were properly wearing mask. Some had noses out; most didn’t bother with one. At one point (while we were waiting to sign paperwork) they took a break to gather in a small office, sing happy birthday, watch someone blow out candles, and then all took a slice of cake. If you are at all immunocompromised, go else where. We’re nine months into a global pandemic; they made it beyond clear that they do no care about their health nor yours.

I had a great experience purchasing a new car here recently! Tom Glazos was an excellent salesman and incredibly helpful throughout the process, without being pushy or pressuring me into a car I wasnt sure about. My overall experience at the dealership was very pleasant and I am very happy with my purchase!

Last week my wife and I bought a new Mazda CX-9 at Napleton Mazda in Libertyville. It was second deal with this dealer. We love our Mazda’s. We worked with Danny Savage, we were very satisfied with him as a salesperson.If you are interested in Mazda do yourself a favor and go see Danny at Napleton Mazda in Libertyville. He was kind, welcoming, and answered all of questions.Tolya DRound Lake IL

Jeff and Julia in service have always been courteous and honest, never upwelling me on a maintenance item and often recommending against the pricier option. They have gone above and beyond what I expect in providing me with a loaner or keeping me updated on my vehicle’s progress if I choose to wait.

Great experience from their dealership! Just bought a used car from them months ago and have no complaints! Thank you Christian Gillespie, you and your team are the best!

Purchased used here in January 2020 -- As mentioned in other review(s), They add an additional cost for some inspection on used cars and then take the additional cost out to make you feel like you got a deal. I negotiated what I thought was an acceptable deal, salesperson was great by the way, but looking closer at financing docs noticed an additional $400 charge for Sentry Anti-Theft Protection. Contacted the financing company and this was indeed rolled into the financing. They stated I can call and cancel with the dealer and the dealer SHOULD cancel. Ive called three times with no return call. I did lodge a complaint with the finance company who agreed this was very shady and they couldnt discern what this charge was actually for. They also do a very hard sell on extended warranties for used cars, I was adamant about declining any add ons and this shows up. Be very wary of this dealership.Ive purchased other higher end cars from other dealers (smaller ones) and havent been screwed like this.Dont buy here, if you do, have your guard up.Long review sorry.This is the first Google review Ive ever felt compelled to write, good or bad. Thoroughly disappointed.

I was able to get the car I wanted at a very reasonable price. They were willing to work with me on my not so awesome credit. CCherrick was not pushy. He was down to earth and treated me and my wife like a human beings and not just a sale. Keep up the FANTASTIC WORK NAPLETON!!!

This dealership uses high pressure sales tactics. I dont know who they think will go along with a deal after insulting someones credit and finances loud enough for other customers and employees to hear.Not sure if this was the tactic because my girlfriend and I are on the younger side or the salesman was just having a bad day.If we cant reach a deal that works for both of us thats just how business is sometimes, but personal insults and general disrespect is grossly unprofessional.I would not recommend going here for a used car as they also are rolling in some of the usual baloney fees: $499 for VIN Etching lol!

Though I did not end up buying a car with Napleton, Heather was so very helpful in the process. She went out of her way to try and find something in my budget, and gave me pointers on what I should look for. I highly recommend this dealership if you want great service and to be treated with respect. Im definitely going to be back when its time for my next car purchase and will refer friends and family! Just cant say enough!! Thank you!!

Very nice people especially Charrick our sales person. He knew a lot about used cars even though he was been there a little over a month. A little haggling back and forth and had to figure out a specific fee that was a little high it was not at other dealerships but was fixed overall good experience.

I am truly loving my new Mazda CX-5 that I got from the Napelton Mazda of Libertyville dealership! My experience was great and the sales representative Tom G. did a fantastic job! He really made my process waaay easier than I could have imagined. He truly was a pleasure to work with and we also had fun conversation . He showed me all the great details and features of the car, and even helped me save a pretty penny. Thank you Tom. You the man!

Work is never done on our vehicle until we have an estimate of the cost. The car is always ready when promised, and we have never had to go back a second time to repair an issue. We feel like we are not being taken advantage of, and the work suggested is what is needed to make the repair.

Marty Napleton was awesome, and helped me through the process of buying my new CX-5. The whole process was smooth, and Marty did an outstanding job. I highly recommend Marty and Napleton Mazda.

My first time at Napleton to get service. I will definitely be back. Service and personnel were great. Very informative and a great space to be at.

I had such a positive experience and quick deal with the great folks at Napleton Mazda for the purchase of my new CX5! I knew what I wanted and was waiting for the best deal to find me when Heather from Internet sales reached out to me. She gave me an amazing offer that could not be beat. I let her know that I was looking for a quick deal and she delivered. When I arrived at the dealership two hours later, I was greeted by Brandon who had already brought my new car up and heating it up. We went for a nice test drive and I was not surprised that I loved driving it. He introduced me to the sales manager Mike who was incredibly pleasant to work with and let me know how much he appreciated my business. A short wait later for paperwork to be completed and I was on my way. Special thanks to Heather, Brandon, and Mike who made this an outstanding experience.

The whole transaction was a delight. Everyone there was very professional and helpful, but my salesperson, Marion, was the best! She was patient and went to bat for me in negotiating the best deal I could find. Kelly in finance was also the consummate professional. I will definitely recommend Napleton Mazda in Libertyville to anyone who asks and even those who dont ask! Thank you all.

We tried to buy a car but they did not have theexact color we wanted so we had to purchase one at a different dealer. That being said our experience at Napleton in Libertyville was awesome. The sales rep we talked to, Marion Richardson, was very knowledgeable and patient with us, answered all of our questions and was never pushy. We were able to take a test drive last minute without question. My wife and I did everything we could to buy a car there and we actually felt bad that we couldn’t. Even though we got one from a different dealer we will be bringing it to Napletons for all our serviceneeds. We are confident their service department will be honest and dependable. If you are looking for a Mazda go to Napletons in Libertyville first, you will be glad you did.

After calling and negotiating with all local Mazda dealers, we decided to purchase CX5 GT from Napleton Mazda Libertyville. We knew exactly what we wanted, and right from first conversation with Jamie and later Nicole, we had very plesant expirience with this dealer. They answared my wifes questions, gave us a price, went through all the small print . They were very transparent, honest and treated my wife with respect. Some other dealers, were pushy, full of missinformation and tricks to get us to come to them.When we went to check out the car and sign the papers, right from entrance we felt positive vibe. The car was ready in front of the doors, Cherrick had the contract ready in his hand with the price that we agreed on, and was eager to make the whole process as fast as possible.Thank you!

If your looking for fantastic people to work with and also a fair deal, make this your last stop. Recently went car shopping and spent time at a few dealerships in the area. I found Melissa Martens great to work with. She certainly knows the vehicles shes dealing with and was more than pleasant. Melissa and also Mike Ciapetta made the sometimes not so enjoyable car buying process actually enjoyable. Ask for Melissa! Shell get you into a great car at a fair deal. Very nice dealership also with a great staff. You wont leave unhappy.

My experience was great! Chris H was awesome, For being young he knew his stuff and was at ease showing me all the bells and whistles of the Grand touring CX 5. Very pleasant experience! Would not hesitate to go back to this dealership for another sale!

Top notch service during a recent new vehicle purchase, which was made more comfortable by the staff respecting proper precautions while buying during Covid. I found Sean OKeefe to be particularly knowledgeable and helpful, as he guided me ably throughout the process.

I was very happy to purchase my 2020 CX-5 at this location. I had a fantastic experience here and will continue to come back to this location.

This is my 3rd Nissan and by far the easiest of transactions thus far thanks to Napelton! Micah has impeccable customer service and made sure we were happy at the time of purchase and have remained happy since!

Fast service no hassles. Quick and friendly service. They dont try to rob you like other service shops. Just what you need, in and out quickly

Always courteous and professional with each visit. Updates you with any concerns about your vehicle and suggestions for things to be done on your next appointment. Last bit not least... Service with a Smile Everytime.

I was there on Friday, while I did not walk away with a new vehicle, but it was a great experience as the GM Bryan did an amazing job to have me get into a new car. I liked how it was no bs, instead of going back and fourth the man showed me numbers, did everything he could to give me the best price, there was no time wasted as we both got to the best and lowest right away. Probably the best experience at a dealership till this day for me. Thank you

This dealer was awesome! The process was quick and not painful to go through. Tom was awesome at getting me the car I wanted! Thank you so much.

Excellent people and service. No pressure to buy at all. They are all great From Bridgette to Marty and especially Heather. She discussed the vehicles with me on the phone. She got me to come in and look. Highly recommend checking them out even if just looking like I was. She even followed up to see if I had any questions a few days later. just a great experience

While the salesman that we talked to was friendly and informative, they focused us to speak with their used car sales manager, Kelly. This made an incrediblyShe gave us a proposal for a different car that we never drove which was over $5,000 more than the one we were looking at and in the wrong color. She never even asked us a single question or gave us the opportunity to tell her she was proposing the wrong car because she was talking so much about their 3% financing special. Not only that, but she said “the car in the model and color you want is going to sell fast” but she clearly didn’t even know what model or color we wanted!She also told us that every car has a “standard” $850 fee for cleaning and certifications on top of the listed price. This seems incredibly dishonest to have that large of a hidden fee. On top of it, it’s for services that every dealer provides; imagine going to a restaurant and they give you a $8 “cleaning your booth” fee.If they had just been honest, I would have gladly given them my business.

This dealership knows what they are doing. I had an amazing sales person named Marion. She was like no other, knowledgeable, caring, asked all the right questions and right to the point.She knew all about the Mazda vehicle and what was most important to me.I also met her manager, Eugene. What a great person. He gained my trust again in what you can find at a car dealership.Thank you again!!!!

I went there for the free enhanced vehicle cleaning and oil change for healthcare workers, and although I’m happy with the free oil change, the customer service was terrible. Everything seemed alright at first until I went to pick my car up. I went to the cashier before heading out, as instructed, and she didn’t have my car keys and didn’t know where they were (which could’ve been solved by a quick phone call). She guessed that they were in the front. So, I went to ask the woman at the front desk about my keys and waited patiently as I saw she was on the phone and all she did was shoo me away with her hand. She then rudely told me that the cashier had my keys, trying to brush me off, when it was the cashier that told me to go to the front anyway. I found out for myself that my car was parked outside— with the keys in the ignition and the window rolled down. This was my first time getting a service at a dealership and it wasn’t a welcoming experience at all. I also don’t know how much cleaning comes with the enhanced vehicle cleaning, but my car looked exactly the same before and after. I’m not even upset about that, since it was free, just mainly the customer service— especially at the front desk (05/05/20 @ ~3pm). As a healthcare worker, I help my patients navigate through the process and make sure they’re taken care of. I didn’t see the same being done here.

I moved to town recently and needed a used car for work with not too much wiggle room on price. I was a little nervous headed into the dealership given my needs but was quickly assured that I would be taken care of. Despite being a little skeptical at first, my sales rep, Marty, was true to his word and I was able to leave with an awesome car that met my needs. Marty was kind, professional, and had a great sense of humor. I believe he may be a member of the Napleton family and it clearly showed given his commitment and passion for the business. Thanks Marty and thanks Napleton Mazda of Libertyville!

Very friendly and professional car service at the dealership. Loved it!

This Service Department was great - I was greated by a friendly and honest employee who explained what was covered and what coupons I could apply to my service. She kept me informed while I was waiting and everything ran smoothly. I could not be happier. Thank you!

Great experience with sales manager Mike and Marion in sales! They both worked very hard to put together a deal that was fair. We were the deal of the year and they stayed late in New Year’s Eve to work with us.

From my salesman to the general manager, every one was great. They were courteous and friendly and very helpful in helping me to select my new Mazda. I would definitely recommend this place to anyone who is looking for a new or used car. Because of their professionalism, price, knowledge, and friendliness. This is a 6 star place!

Had a great experience working with the staff and sales team at Napleton Mazda. Tom G was great to work with as we looked at a couple of used cars, and everyone there was friendly and very attentive to us. The purchase experience was also smooth, and they were up-front with the numbers as we discussed pricing. I recommend this dealership to anyone looking for new or used cars!

Horrible dealership. They’re being totally irresponsible and by not requiring masks indoors. They’re part of the problem with covid and helping to spread it. On top of that they have totally uneducated horrible sales people. And they totallyLost a sale because their staff are rude, not knowledgeable and simply don’t know what they’re doing. Highly recommend staying away from this dealer unless you want to support a business that is helping to make the Covid Pandemic worse and rip you off.

Once again, great customer service! They included a recall fix, along w/my oil change/tire rotation. Thus saving me precious time. Totally appreciate forward thinking like this & treating everyone the way you would like to be treated. Napleton, you rock!!

I stopped by just to get some information and sit in a couple cars. I was greeted by Sean O. He was polite, friendly, knowledgeable and a pleasure to talk to. I highly recommend Sean if you are looking for a new Mazda. The dealership was clean and inviting

Honest and efficient. An excellent experience. Worth the longer drive for me. Much better than the experience I had with a Mazda dealer in the western suburbs. Marion Richardson was helpful, patient, honest and made sure all my questions were answered. Highly recommend.

My experience was great at Napleton Mazda. Chris Ward was great. He did everything I asked and more to help me purchase my 2015 Mazda 6. Everyone there was very accommodating and made the process of purchasing this vehicle very simple and stress free. I will definitely be recommending Napleton Mazda to anyone looking for a new or used vehicle. Thank you all so much for your great service!

Sean was a very friendly and professional salesman. He helped me find the vehicle I wanted and I was able to negotiate a good price within what I was looking to spend. I never felt pressured, he made the whole transaction smooth and seem-less from beginning to end. I would definitely recommend Sean and Napleton Mazda!

Sales Manager Mike Chiappatta was great to work with.He was responsive and up front about everything...I would highly recommend him and this dealership based on my experience 👍Brandon did a great job when we picked the car up taking us through all the features and answering questions...

Ive had very bad dealer experiences before. So going in I was very hesitant and not looking forward to the process of getting a new car. I was shopping for certified used and I must say I was very pleased with how things turned out. Very low pressure situation and all the staff I interacted with were absolutely wonderful. I walked away with a great CX-5! I would recommend this place to anyone.

We had a wonderful experience buying our CX-9 at Napleton Mazda of Libertyville. We worked with Sean who was very knowledgeable and made the buying process quick and effortless. Were very pleased with our vehicle and would highly recommend Napleton Mapleton and Sean to our friends and family.

I received a notice for a recall on my Mazda 6. I gave Napleton Mazda a call and they were able to accomodate me a few days later. I dropped my car off at 6 am and it was finished within a few hours. Thank you for your great service

Best car dealer service. Super fast oil changes with a comfy lounge.