One of the best dealers I’ve done business with! Seriously, I was car shopping for about a month and this was one of the only dealers that didn’t try any of the annoying car dealer scams or taking advantage of the market to gouge its customers. I had just come from Napaleton Subaru in Palatine where they were trying to charge 4K above sticker and wouldn’t budge. I called Liberty and they gave me a no nonsense deal, I didn’t have to haggle, there was no pressure to buy, and I didn’t have to deal with unnecessary aftermarket dealer accessories, and the sales staff were incredibly nice. Ask for Charles when you get there, one of the nicest salespersons I’ve had the pleasure to buy from.

I bought a used 2018 Subaru Impreza with an open recall from a dealership in Skokie. I work in Libertyville, so I dropped off the car at this dealership so the recall could be repaired.A couple hours after dropping the car off, the man working on my car called me, claiming that in addition to the recall, my car needed a laundry list of other work done, totaling around $2000. This included brakes, which the man insisted needed to be done since my brake pads were at 2-3mm. I was skeptical since I knew that the car had somewhat recently had work done (including brakes), so I denied service and asked for them to just to the recall.Well, this answer did not suffice. The man insisted that I at least get the brakes done since it was dangerous for me to drive. At this point, I had to continue to refuse service multiple times while he was seemingly trying to guilt me into agreeing into the service. It was very uncomfortable for me.When I picked up my car, the badgering continued. He insisted showing me the model of brake pads and where my car was at, even though I stated that I knew what brake pads looked like and was aware of what he was telling me. Maybe he didnt believe me because I am a woman? A young woman? Not sure. But at this point, I felt he was trying to take advantage of me, and thats the only reason I can come up with.Fast forward to this week, I brought the car to my local trusted mechanic. He told me my car is in great shape, and even asked me where I got it from! When I inquired about the brakes, this mechanic stated that they had 40-50% of their life left and could safely go a bit longer. Completely opposite of what the Subaru Dealership told me.I am not sure if I was treated this way due to my age and gender, but if you are a young woman: beware of them taking advantage of you. If you dont want work done, stick with it. They will push you regardless of what you say.

I was helped by Charles and Miguel and both of them were so very helpful, accommodating, and also very flexible. I really appreciate both of them for assisting me in the purchase of my new vehicle. I wouldn’t have had it go any other way. I would highly recommend both of them in the future. Thank you so much!

My husband and I had a fabulous experience working with Ron, our sales consultant. He was easy to talk with and helped us find the exact Forester we were looking for. The show room was welcoming and well-managed (including an adherence to mask protocol). We also appreciated the patient and thorough tech overview Peter provided to help us understand and set up our various options. Everyone we interacted with throughout was pleasant and enthusiastic, making for a great car-buying experience.

My family and I have bought 3 vehicles over the last 10 years at this dealership, they are wonderful! Especially Neil S., he is always resourceful about the vehicles, and ensures we get the greatest value for our money. Thank you very much Neil S and Subaru team, we will always come back to your establishment for our cars and servicing them.

Had a great experience with Liberty Auto City! I worked with Tyler Berman to purchase a Subaru Outback, and he was very friendly, thorough and professional! I will shop there again for my next vehicle purchase!

Our experience buying our first Subaru couldnt have been better. From the time Charles introduced himself out on the lot, to the seamless financing process with Christian, and Peters expert education about our new ride, everyone we met was warmly welcoming, knowledgeable, and truly caring and respectful of us as customers. There was no pressure, all our questions were thoughtfully addressed, and we are crazy about our new Forester. Now all we need is a blond lab to ride with us!

Craig Hubers the man and was no nonsense to deal with! Cant express how refreshing that is to deal with compared to the typical experience. Other than that the service was solid, the rest of the staff was equally easy to work with, and I have nothing even small to complain about. I dont know what else id want out of a dealership and staff other than to rip themselves off to give me an obnoxiously cheap car ;) but I love the fairly priced car I left with! Thanks again Craig

Damian & James are wonderful people. They help me & got me all set up. Transactions went smoothly. They are very polite & helpful. Highly recommended. Outstanding service!

This dealership is exceptional. The salespeople are not pushy and are very knowledgeable. I recently leased a vehicle here and worked with David. He had the answers to all of my questions, and was polite and professional throughout the process. I would recommend anyone interested in buying or leasing a Subaru go to see David at Liberty Auto City Subaru.

I had an amazing experience at Liberty auto city Subaru. It was a short process, Vitor got me in and out he was very professional he helped me chose the perfect vehicle. If you are looking to purchase a vehicle I highly recommend victor at he’s the best salesman I’ve ever dealt with.

These guys were great! Very low pressure (which I so appreciated) extremely helpful and just down right plain nice! Excellent experience and I would highly recommend them to everyone! TOP NOTCH!

I went shopping for my first car and found it at Libertyville Subaru. Everyone I met there was so helpful and kind. Rich, Charles, and Christian all helped me get everything I needed. It was stress free, and such a good experience. I love my car!

In and out, simplest car buying experience Ive ever encountered. Witold Szczerba helped put me and my wife into our dream car. Super helpful and easy to work to with. Go see this guy for good help at a fair price!

After having 4 Subarus in a row, we came in today to turn in our leased Subaru Forester. Our intent was to just turn it in and go try another car make just for something different. Everyone was so friendly and helpful (especially Charles and James) that we decided to test the new Forester. Loved it! They gave us what we thought to be a very fair price and the deal was done. Especially because we knew the customer service is always second to none. Couldnt be happier with our purchase.

I had a wonderful experience at liberty. I worked with Neil S and Vanessa M. Both were amazing & went above and beyond to service me . I purchased a 2021 Jeep renegade & previous to that I had a 2017 Renegade that I purchased from there as well . From 2017 to now I can say that I always had a good experience with Liberty . Keep up the good work !

Went in today to buy a car which should’ve been a very simple thing. No bank would finance the deal(not due to my credit) but to the fact the car I was buying was 2 grand over what it was actually worth. Seven inquires later, 3 hours wasted and a bunch of frustration. I wouldn’t waste my time trying to but a used vehicle from here. WAY over priced.

Our sales rep, Charles P., was terrific. We got the fair price we wanted (it pays to do some research before hand). They were great at walking through all the features in the car. Not pushy at all. Would definitely go back.

I buy cars all day every day! I run a car buying service, but RARELY do I leave a review for a dealer. I usually leave that up to my client, but today is different!After a client had a sudden change of heart, and decided to go Subaru - I had to go back to the drawing board, and I had less than 12 hours to make this happen!I called 7 local stores, and was getting the run around on out the door numbers, playing with taxes, etc. Then - I got introduced to James Flores! This guy took the time to work through the numbers with me - very transparently - and we were able to secure a STELLAR deal for my clients.When they arrived, there was no funny business - the numbers were as we discussed, the finance office was NOT a high pressure zone, and my clients left 100% satisfied!I cannot thank James & his team enough! I will definitely be sending more clients your way! Thanks guys!

Just purchased a new Impreza here and the overall experience was great. From the test drive to negotiating the deal everything was very smooth. Peter, our sales person, was friendly, responsive and professional throughout the process. Was one of the better car buying experiences we have had. Would highly recommend !

Not too much to say other than the process was easy and went about as smooth as I could ask for. Charles was very helpful. So far Im really loving my new Subaru. Would recommend!

I am adding a shout out to Jim Gray in the Service Dept. Theres an old adage that while the sales team sells the 1st car, its the service team that sells the 2nd. This is 100% true of Jim. On my old car he kept me apprised of service recommendations, what was needed now and what could wait and gave me helpful advice on new models.I purchased a new Jeep from Liberty Auto City in Libertyville largely due to the excellent handling from Mario Gentry and Armi Matienzo. They were patient and non-confrontational and worked with me to get a good deal in a straightforward manner. Armi provided numbers to me upfront on pricing, put me in touch with the right people for questions and kept the communication lines open when things stalled. Mario was very knowledge about technical and commercial issues and handled our negotiations in a professional and pleasant manner. Max Vuotto and Adrian Tellez were also helpful in explaining specs and features and Nicole Dupass in Finance made it easy to complete the final paperwork, explaining the options for add-ons in a balanced way and without high pressure sales tactics.

My husband and I have owned 2 Subaru’s to date. The only reason we were looking to get a different one yesterday was to increase the towing capacity after our recent purchase of a small rv. Charles made the experience easy, answered all our questions, and the dealership went above and beyond to make a deal happen that met our requirements. We were pleased to drive away with a brand new Outback.

I love my new Forester! David and especially James were extremely helpful and worked through an issue I had. I would highly recommend this dealership for your car buying experience.

I was extremely happy with my experience at Liberty Auto City. Damian worked very hard finding the exact car I wanted and was a pleasure to work with. Rich, the sales manager, had great communication with me also helping me during the process. I never felt pressure there and will definitely be referring them to my family and friends.

Buying a car is always a nerve-wracking experience. Buying a car during COVID-19 makes that experience even more uneasy. However, Liberty Auto City Subaru provided peace of mind when it came to safety and health, as well as patiently assisting us in obtaining the best deal and vehicle to meet our needs and budget. James Flores went above and beyond to make sure this experience was one that resulted in getting what we wanted. Thank you, Liberty Auto City Subaru!

Go see Victor - I turned in my Subaru lease and got a new Jeep from Victor. He made the whole process easy. No hassles. Just a respectful, seamless and comfortable process. Thanks, Victor!

Overall, a good place to buy a Subaru. I bought my Sub about 6 years ago and was satisfied. In retrospect, Id skip the extended warranty; waste of money. After all these years, Id think that it would still be in effect, but due to my ignorance, I realize it expired some years ago. I only got it because I wasnt certain about the CVT. It turned out to be fine.The service desk has been very polite and thorough. Sometimes they have been responsive to returning calls, but those times have been rare.Just be aware how car dealerships work, where their profits are; understand that and know when/how to say NO to an offer or service.Im still getting offers to trade in my car, now paid off, for a new one. I see this as more humorous than a hassle.

My wife and I needed a larger vehicle for our growing family, and given the current state of everything with the pandemic and chip shortages, the team(Charles Perchak, Peter Golebiak, Rich OCOnnor, and James Flores were a pleasure to work with. They went above and beyond to make sure we were happy and even worked with us on pricing where all other dealers were only offering MSRP for their vehicles. They expedited the process as quickly as possible considering we had our 2 year old with us that was a handful.

I always dread the dealership, but I was very pleasantly surprised by my 5 star experience at Liberty. We got our price before going in, the car was ready and there were no surprises when we signed. Michael was great answering our questions and getting out paperwork taken care of quickly.

Thank you Victor for helping us find my daughters dream car. You were so welcoming and helpful!

Called to confirm the car I want is still available, got there in 24 mins was asked to wait, 15 mins later told it was just sold. They tried to up sell told me there are other cars in the lot. Old bait and switch, dishonest and deceptive practice. Do not do business here unless you want to be taken advantage of.

I ordered a Subaru part from Liberty Auto online and was told it was on back order for up to 30 days. After calling the parts department, I was told my order would remain active. 3 weeks later I found out they cancelled my order without telling me and said I should reorder. Terrible service!!

Great experience! Very clean dealership that made the process easy for a first-time care buyer. Rich made sure we left happy!

Great service. Very responsive and not high pressure.

I took my car in for Scheduled Service and a Recall, the Service Dept was terrific!

James & Ron are awesome! Never going back highland park Subaru they tried to gip me to spending more money. James listened to me and took care of me awesome guy thx James! Ron is cool the staff are cool people to work with.

Very professional and knowledgeable staff. Had an amazing experience here. They are very straight forward and easy to deal with.

I would never purchase a car from this dealership. Staff was disruptive to the point we couldnt hear our salesperson because of the laughing and giggling going on. Couldnt get out the front door for the same reason. Our salesperson was cranky and was put out by our questions. Sales Manager was too aggressive and condescending and never came to meet us until it looked like the sale was going to fall through.

I had a great experience working with Dan Magana in sales. He was very accommodating and polite! He made the experience of buying a car easy!

Bought a car I wanted for years here, but the break light came on the NEXT DAY. So I took it back and it needed a new caliper, which they quickly fixed.A WEEK after I got my car back the whole engine blew out!!! Its been almost 40 days since I took it in and they told me it would be covered under the warranty.However, now any time I try to talk to someone about it, either Im told I need to talk to someone else, I’ll get a call back (barely), or the person isnt there. I basically get dismissed, and have been for weeks now.Just today I was told it was put on a hold after getting transferred from person to person again, but that they didn’t have any more information and told me I need to talk to yet another person who isnt there.How hard is it to let the customer know what is going on with their car? It would atleast be nice to get ahold of someone who knows whats happening?? I have never had repairs take so long, even jumping through warranty’s hoops.The only reason I didn’t give 1 star is because the kid that sold me the car was super nice, helpful, and patient with me. But other than that, I haven’t even gotten to drive my own car longer than a week since I bought it. I bought it mid March. Its now May.

Best car buying experience! We were in an out in less than 2 hours. Craig Huber was super nice and infomative. No games or arguing at all. Im in love with my new Subaru.

Miguel, Jerry and Rob were the absolute best in helping my mother and I in finding the right car for us. We were in and out out of the dealer in a little under 2 hours. Miguel was the salesman, he was so genuine and did everything to help us in order to achieve exactly what we needed! Will be going back to see them next year for another car!

This service dept is incredibly honest, helpful and professional service dept. Actually, in my 30 years of owning cars, I cant think of any other dealership service dept that I dealt with that I 100% trust. Special thanks to Justin, service coordinator, and Adam, service manager for their commitment to their career.

My first visit to the Subaru of Liberty Auto City was excellent. I was driving on my spare. Tony Raia greeted me with a friendly smile. He took his time to give me the options available and provided me the best deal. Also, when asked about the estimated time to wait for my car, Tony was spot on! I highly recommend this facility to meet your service needs.

Great honest customer service!I purchased a Crosstrek from Liberty Auto City Subaru and my experience on this sale was top notch. I had the pleasure of being assisted by Charles Perchak for sales and Miguel Hernandez with finance.I originally called Liberty Auto just to check out and test drive the Crosstrek model. But after working with Charles I came home with a Subaru on my first day of car shopping. The experience was no pressure and the team was very open with working with me on an amicable pricing. Once we got set on the price, I was assisted by Miguel for the financing portion. He was very honest and open with the process and was able to get me a great rate on financing as well as a good deal on the warranty.I highly recommend buying from this dealership, most specifically Charles Perchak. Youll have a good experience.

I was unable to get the car I wanted when I arrived. I spoke with Victor Szczerba and within 30 mins I was approved for a brand new car. Best service I’ve experienced in a while.

Do not give them your information. I was searching for cars about a month ago and wanted to see about a Subaru from this dealer. I visited their site ONCE. I then get immediate phone calls and emails which is common from car dealerships- no big deal. However, one of the salesmen that talked to me over the phone asked me to contact him back with a time and date that I would be available for an appointment. A few moments later I get a text from him telling me when our appointment is, and hell be expecting me! Needless to say, I did not show up to the appointment that he created for me without my consent. Now, weeks after I already bought a new car from a different dealer, I am STILL getting daily phone calls and emails from them. I know this is not uncommon for car dealerships to do, but they do not quit. I have told them I already bought a car multiple times. But somehow a new person that works for them gets ahold of me. Now I am declining every phone call from libertyville because I know its one of them trying to talk to me. The manager (Brooklynn) just now tried to call me after 8pm, I know it was her because she sent me an email right after I declined her call. I swear it doesnt matter how many of their phone numbers or email addresses I block, they have so many that it doesnt matter. At first this was just a slight annoyance, but now I am so upset with them, I will never consider even visiting them in person or recommending them to anyone else.

Fantastic dealership. Great, knowledgeable, friendly staff. My family recently purchased our 3rd subaru from Liberty City Subary. As always a great, hassle free experience. Got the BEST DEAL ANYWHERE. We chose the car color and options that we wanted and they got it for us in few days. Thanks to James, Michael, and the entire dealership staff foranother great car buying experience. If you are looking for a subaru look no further than Liberty City Subary.

I purchased my Outback recently and I just wanted to say that Mary Gullan & Steve Cole made the process so easy and smooth for me. They were great and very knowledgeable about the features that the vehicle offers. They gave a great deal and I just want to say to anyone out there trying to buy a Subaru please give them a try. You will not regret it and they will answer all the questions you might have. Very happy customer!

I cannot say enough good about this outstanding dealership and service center. I went in for a repair to my air conditioning that turned out to be a very expensive fix. In this time of covid economic impacts, they helped work within my budget to get the job done.I have been struggling on how best to describe my experience and to write this review. I dont know how to properly express my gratitude and thanks to Liberty Subaru as I have never been in a situation like this before. They have completely restored my faith in humanity and shown me that understanding and grace can occur in the most unexpected situations. You have a customer for life for Subaru and for Liberty Subaru in particular.

Go see Victor! Hes a genius getting you in the car you want and deserve. I cant say enough positive things about my experience with this dealership on a snowy December night!

Unfortunately there is no 0 star, bc I would give 0. They are layers, they don’t even have all documentation for car and they would call you to delete 1 star review. Be aware, think twice before buying here.

Absolutely outstanding purchase experience!! Excellent value! Very knowledgeable, customer-centric, helpful, and genuinely friendly personnel. Zero pressure, hassle or BS. Special compliments and thanks to Charles Perchak (Sales), James Flores (Sales Mgr.), and Christian Pfiffner (Finance Mgr.). Im super glad I purchased my Subaru from these fine folks. Incidentally, this review was unsolicited.

Came looking for a new Impreza, and left with exactly what I was looking for. Mike was very helpful and patient when look for the car, and James took the time to explain everything I didn’t understand about the cars accessory and starlink.

WOW! The dealership was easy to deal with...low pressure, knowledgeable, helpful, and David Pacheco knew exactly where to go to show me some possible choices when I told him what I was looking for.Subaru themselves have also under-promised and over-delivered with the Crosstrek, IMO. I was contemplating a pre-owned Toyota Corolla hatch or a Lexus CT200H, both of which also use CVTs to get around 40MPG hwy.Instead...I got AWD with respectable clearance, a sturdy roofrack, 1500lb towing capacity, no expensive hybrid components to sweat, a selection of aftermarket goodies to shop, a Carfax with service records, some boxer-motor character...and still around 40MPG. The pre-owned 2016 2.0L/CVT model with sunroof and foglights that I bought at Liberty has been fantastic for my 52-mile commute so far.Liberty detailed this Crosstrek so well that the engine compartment and undercarriage were clean, while this cars interior looked new...at 60K miles. The exterior is rust-free, and Im going to bedliner a bit of it to prep for the harsh recreational use Im planning...overlanding, and hauling mtn bikes, snowboards, surfboards, dirtbikes, canoes, etc. What a great little versatile car from a dealership that was pleasant to buy from!

Victor was friendly and helped us find a great Jeep. He was patient and answered all our questions.

The experience of purchasing the Subaru was great. It’s when you need an issue solved that they ignore your calls and won’t call back. It is very disappointing.

We had a wonderful experience. Great service and fantastic personnel!

The staff helped us to find the right car by listening to our really specific needs and using that information to inform their suggestions. Arriving at the right vehicle was a snap thanks to the expert team of Elmer, Craig and Charles, while Celeste was an absolute godsend when figuring out the financials. Also, I commend Liberty Auto City for providing an environment that made me feel comfortable purchasing a car in-person during the time of CV.

Liberty Auto is a place to shop!!! Very welcoming and patient, walked us through every step.I would definitely recommend!!!

We recently acquired a new vehicle from Liberty Auto. The experience from start to finish was terrific and above expectations. The staff was very knowledgable, accommodating, and transparent in their communications..In short, these people do what they say they are going to do.Special thanks to Jean, Peter, Celeste and Elmer for for making this happen. They are true professionals.

Very old-school sleazy business practices. taking advantage of language differences. charge more than cost of car, and no I do not mean dealer fees and financing and processing fees. . slick dirty salesman know what they are doing and do it well, but cheat you out of money is what they do. Its 2021 global pandemic this business practice not fly anymore. thats not your money, no matter what lemgth u jave gone to make it true in your mind deep down u know its wrong. that was my money. they trick people I trusted them

Ive been looking for a new Forester with super challenging color, trim, packages and options combination for over a month now.I ended up not purchasing from Liberty Auto City (LAC) due to this challenge. I ended up needing to go out-of-state to find the sweet car.However, James flores and Adriana Oseguera of LAC were delightful, hard working, always ready and quick to answer all my questions. They were patient, honest and clear about the purchasing process and went way out of their way to accommodate my needs.I would highly recommend LAC to anyone looking to purchase a new or used Subaru. You cannot go wrong.

Best car buying experience Ive ever had! We talked to Rich the salesman with a stock number in mind before going in, and when we got there he had it cleaned and pulled inside for us to see right away. Such a smooth buying process that we were in and out! The car itself is fantastic and the service from the managers was top notch-- especially Yedi. He went above and beyond to make sure we were set up with what we needed and answered all of our questions. If youre looking to have the most pleasant experience buying a high-quality car, go to Liberty!

Sent car info & ordered the part. Got the part & it wasnt the right one. Tried to return it to get the right part & they wouldnt refund or exchange it. $100 lost.

Thank you Victor ! I love my new 2018 Subaru Legacy! Your very kind and helpful. I appreciate all your time and effort you put in to help me get the best deal...

Came here for a second key for my current vehicle. We’re extremely helpful and kind after visiting few other stores. As I was waiting for service Paul and Mario made sure everything was being taken care of and somehow they gave me a deal I couldn’t refuse and bought a brand new vehicle. Professional, knowledgeable and NO PACKAGES OR FEES OR NONSENSE HERE. Thank you guys

A great place to have your Subaru get serviced. Been going there since 2013 and I am very satisfied with their service.

I shopped pretty hard and was originally set on a Forester for my wife and basically went to a local dealer ready to purchase, but my wife said to me, l want to drive the Forester and Outback one more time to be sure. So off we went and after 5 minutes in the new 2020 Outback, she was in love and I had to switch gears on short notice. Long story short, the original dealer was willing to work with me but only to an extent, so I went shopping. I found a superior deal from Libertys Sales Manager Mary, whom I dealt with directly. (always a good idea to go straight to a decision maker). We made the deal actually right over the phone, gave a security deposit and showed up the next day for delivery with the exact car and color the Mrs. wanted. Craig, who handled the final sale and paperwork was professional, friendly and caring. It was the end of the month and they were busy, but the measure of good service is when the stress is up but the cream is still rising to the top. The only downside was Steve in Finance, who seemed like he would like to be anywhere but in this job and acted like it. Not terrible, but definitely off. The showroom was spotless and the help with all the gadgets by their expert in this was great, with a followup scheduled to fill in the blanks. All in all, I would recommend Liberty to a friend or family member.

It was fast and easy working with Victor today. Test drove and bought my new 2019 Impreza in under 2 hours! I recommend Victor.Thank you Victor!

These guys are amazing. I have an older Subaru and had a problem with an intermittent noise that I couldn’t reproduce when I brought it in. They went above and beyond to diagnose and repair my car when it would have been easy to say they couldn’t find it. Excellent customer service and repair work. Special thanks to Justin for keeping me well informed throughout the process

I some have experience with sales here, but the body shop & service department are great. Justin in particular is a real asset. Ive found him to be trustworthy & does everything he can to be helpful; not because he has to, but because its his nature.

I was very impressed with Victor’s service in selling me a new Jeep Renegade. I highly recommend visiting Liberty Auto and asking for him if you are in the market for a Chrysler or Jeep.

The room where we completed the paperwork was the only enclosed room and was a small room. The person who completed the paperwork would not wear his mask properly. He had a thin cloth mask over his mouth, but not his nose and he did not practice social distancing. The mask is to protect customers from a very contagious disease that has a high fatality rate. His caviler approach to keeping us safe did not reflect well on the business.This was in contrast to the rest of the staff we worked with.The usual waiting let me talk to my manager games that happen in a dealership happened here. Overall good.

Service department is great. Fast and efficient, I love the fact you can schedule online.

I had an absolutely wonderful buying experience here. I went in knowing I wanted an Ascent and was positive I would be leaving in a new car. I worked with Charles and he was by far the best salesman I have worked with. He was very outgoing and made small talk the whole time we were there. He even paid attention to my baby and gave him a stuffed Subaru to take home! I researched Ascents for days and traveled from Kenosha to Liberty to get the car. The buying experience here compared to Subaru in Kenosha was drastically different in a good way!

Worst service of my life. Parts department is awful, they do not stand behind their service. Sold me a non working part two times. After that they acted like I was trying to return a used part. Ive also heard that the techs their sabotaging customers cars just to get other techs fired. A real circus dont spend your money here.

My wife bought her car here and they have always taken great care of her.

Horrible service, the staff are like vultures. Im never coming back here. Wish I could give this dealership 0 stars.

Try to make an appointment but I was transfer multiple times until the call disconnected

Great customer service, friendly staff and quick shipping. Thanks Henry.

My wife bought her Legacy from Charles and now her mom just bought a crosstrek from Charles. Very helpful! The only reason I didnt give 5 stars is b/c of waiting time and they lost the initial check we signed, but they replaced it by giving us the cost it would take to cancel the check and write another one. Highly recommended for anyone that is in search of service and a Subaru.

Went in for a recall & oil change. When I called to set up the appointment I was told it would take 3 hours. It took less then two. Also like that they have outdoor seating available.

I purchased my Crosstrek today and had a great experience. Ron in sales and Tim in finance (as well at the rest of the staff) were great! They answered all my questions and explained every step of the process. I would not hesitate to recommend Liberty Subaru!

I was given a quote over the phone and okayed the services. Came to pick up my car and was charged $500 more than quoted. I must have misunderstood.

We was in and out before you can blink your eye

This is our second Subaru purchase from Liberty Subaru. On 2 Feb we purchased a 19 Legacy from Charles. Started the transaction on 1 Feb which made the purchase on 2 Feb easier. The purchase experience at Liberty was great. The purchase was no nonsense without stress. Charles is a great salesman. He listened to me and answered my questions. The delivery process with Peter was also very good. Overall very happy! Also thanks to Elmer for receiving a discount on a accessory we purchased for our new Legacy.

Delta with a great team here. Jean was super helpful and walked us through the whole process. The least painful buying experience, ever.

Great experience buying our new 2020 Subaru Crosstrek from Liberty Auto City. Thank you GM Rich and Salesman Mike. Both were very professional and knowledgeable, a pleasure to work with. Mike did a great job explaining all of the Crosstreks features! Thank you..We love our new Crosstrek!

We walked up service was very nice and pointed us to sales we met up with Rich and he really knows his products answered all of our questions and was very polite and courteous. We will be definitely going back in October when the new Subarus come out. I would recommend this place.

I went in on Monday for an oil change, which was the normal customer service I know this business is good for. Thursday night my fiancé pointed out an oil puddle on the garage floor and I was highly concerned about this, considering my car (2016 Subaru Forester) is only 3 years old and was purchased brand new from Liberty Auto and I have never brought my car for any service anywhere else. Yesterday (Friday) I called and mentioned an issue and had scheduled an appointment for 10:30 AM. When I arrived the service bay was so packed that I could barely get my car in. I had to wait a bit to speak with Tony. I showed him pictures, explained the slow but steady oil leak, and explained how concerned I was and the possible worst case scenario harm that my car could have endured if this continued. He told me he was going to bring this to the service manager and I asked to speak with him as well. I was sent to the waiting area and within 10 minutes Adam again came out and spoke with me and brought me in the service area to show me what was going on, as per my request. He told me his best educated guess about what was going on which was accurate because the crush washer definitely looked like it did not crush. I went back to the waiting area and soon after he came out with the crush washer which was in fact, factory defective. I waited another 10 minutes and he brought me the drain plug and showed me wear and tear on this but said he would replace this as well to be safe. Then he told me it would be about half hour and he thought it would be good to go. It was a little over half hour later and Adam came out not looking so confident. I was told the oil was still leaking and he suspected something came loose in the oil pan. Despite the extreme amount of clients at the service center he was able to get me a loaner vehicle (which was absolutely brand new) and I was told it should be a few hours to work through the problem. I have had a loaner in the past shortly after I bought my vehicle but this process went even smoother and quicker than normal. After the expected time had passed I called to see how everything was going, as I was being transferred to Adams line I received a call, but I ignored this since it came up as a north brook number. After not reaching Adam I checked my voicemail and it was from him. I immediately called back (before he left for the day) and he explained everything in detail to me. The leak was fixed and he replaced another part that I was recently informed about and had also inquired about earlier in the day. I brought the loaner back and was checked out as per normal but Tony and the service clerk (a very sweet female but I can’t remember her name) ensured that I was happy with everything. Something as trivial as an oil change went horribly wrong but was due to what seemed to be a factory faulty weld on an oil pan, and a faulty crush washer. I was shocked at how far above and beyond Adam went to correct the problem. Plus it seemed that he was actually working on this issue himself. He even got me “diapers” to correct the oil damage to my garage floor. He was so very honest and this is beyond appreciated because I expect the opposite out of car dealerships and am always skeptical due to past dealerships as well as the reputation that dealerships have, and this is something I have to be especially skeptical about since I am an almost 30 year old, short female (all of these characteristics make me susceptible to dealerships attempting to take advantage of me, which does not work because I am oddly educated on vehicle mechanics). Liberty Auto Subaru has kept their great reputation in my mind. This is the only dealership I have ever said positive things about and I have referred many people here. Thank you all again for turning my nightmare of an oil change into an extremely positive experience that defied stigmas about dealerships and service centers at dealerships!

From test drive through financing to driving off the lot, Jean Robert Tudor and Tim Smith made this a seamless process. Enjoying our Forester!

My experience with this dealership was nothing less than amazing. i went to roughly 4 different dealerships searching for a vehicle and 2 cars sold from underneath me. i saw something in stock at this location and i was greeted by James. i spoke to him about just coming to look at the car and taking it for a test drive. i took it for a ride and asked for a purchase order. i attempted to go thru my credit union to purchase the vehicle but decided not to. a few weeks passed and James kept in touch but not overly doing it and mentioning that he needed to sell the car. he did mention other people were interested but i personally know thats part of looking for a vehicle. we both agreed on a price of the car and i did the credit app. i mentioned where i wanted to be monthly payment wise and he made it happen. i went into the dealership and was greeted by James and Charles. paperwork only took roughly a hour and as i was doing the paperwork, i noticed that the APR was lower than what we spoke about on the phone and i was driving home in my new car.my experience was great. i never felt like i was being taken advantage of or told false information. they were not super pushy or never made me feel like i wasnt a valued customer. this being the 5th dealership i went to i was super defensive and they understood that. everyone from James to Charles to Celeste in financing and Jezz the porter were amazing. they took my car, filled it up and had it detailed.at the end of everything i want to say thank you for your time and help with the purchase of this car and answering any questions i had. i have already told a few people about my experience with this dealership being amazing and in hopes that they will follow suit.if you are in the market for car i highly suggest you take a ride to this dealership (i live 45-50 mins away from here) just so you dont sell yourself short of a experience that you dont want to miss out on.thank you to everyone here who helped. you are appreciated.

Customer here since 2009, this is the absolute best place to do business. Their people in Sales, Service, Parts and Body Shop are just phenomenal . I tell you this from all my experience with them. Theyve shown me they care as their growth, improvement and multimillion dollar remodel proves it. I can say this because Liberty City Subaru is my place exclusively for everything Subaru. Ive been doing business with Car dealerships for 30 years. I believe its the only way to buy and take professional care of your vehicle, this is the place.

The most unenthusiastic place I have ever been. My wife and I entered on a Friday night and not one person approached us. I don’t understand why because they weren’t even busy at all. I made eye contact with multiple people at the center kiosk and not even a wave or a hello. This is my second time coming in and I now remember why I never came back in the first place. Customer service is horrible and they obviously don’t want to do any sort of business. My wife and I entered multiple cars to get their attention and we got nothing. We went out to the lot and looked in many cars and also nothing. I stood near the front entrance looked in and just got blank stares. What a joke of a Subaru. I’ve owed 3 and purchased all of them from Grand Subaru. We honestly only went here because it is so much closer but you can best believe they will not get a cent from me. Buyers beware, save your time and go to Grand Subaru. They’ll definitely give you the time of day and probably a better deal.

Best place around to purchase a Subaru. The staff have been the least Sales Tatics folks, of the last three dealerships that we visited. Their honesty is appreciated.

I have had the privilege of working with Charles three times over the last few years. Not only is Charles a great guy to work with, but he is patient, listens and always has had my best interests in mind in helping myself and my family members find a car.Charles is someone I would highly recommend working with at this Subaru dealership. He will go above and beyond for you and do whatever it takes to my you a happy customer. He has done that for me time and time again.I know when I need another car, I will call upon Subaru and Charles Perchak to help me in the process. He and Subaru are best-in-class!

Came into look at the new 2020 Forrester a young lady named Leah Martinez helped us out and was very informative about the Subaru vehicles and we will definitely come back when we are ready to purchase.

Really great buying experience (5 years ago). Amazing service for the entire time