Eric was a great help! Went through all the vehicle features with me. Took his time helping me through the process of purchasing my vehicle. Great financial department also! Will recommend to friends and family.

Over-the-top customer service!I hate the whole car buying experience! But these guys make it painless.I found a small maintenance issue the dealer never would have known about 2 weeks after buying the car. They asked me to bring it in, they gave me a loaner and even changed the brakes!HIGHLY RECOMMEND!

Jason Nichols has been helping us with the sale of a new QX60 -- WOW -- I will never want to work with anyone else or another dealership as long as I live. From day one his communication has been stellar, his enthusiasm and attention to detail are greatly appreciated. The new vehicle came in today for the public to see the new body style, etc. I appreciated his in-person customer service as well as the follow-through. I really look forward to moving forward and buying new car with Jason in the weeks to come when inventory arrives! Thanks!

My sales agent was Eric and we were 3 hours away and he was able to ensure that the QX60 was outside and ready. Also in tandem he worked with the finance manager to get me my great rate, trade in value, and paper work ready to be signed, should I like the car and the deal. Both he and the car did not disappoint and all the initial prep saved me a lot of time when it came to sign the paper work and get back home. Lastly the finance manager took time to show how to save interest and was very detailed and knows his job well.In short I would not only recommend Eric but this entire dealership. My other visits to Infinity dealerships were your normal run of the mill sales guys and I promptly left. Again if you want to be treated right this is the place regardless of your location.

Bought a car from them and it was the best car buying experience Ive had.I took a test drive with Frank and he answered all my questions, and explained everything clearly. They never pushed or pressured me to buy or make a decision. They were able to accommodate my schedule and set me up with a test drive even though I would have been there after they closed. Nothing but good things to say.

This dealership is phenomenal. For fair and transparent pricing, a good website, great communications, a superb selection of vehicles, knowledgeable and professional personnel and help obtaining the best financing, this team earned my highest rating!

We ended up not buying the car however i was so impressed with Jason Nicholas i am still taking my time to post this review. True customer service who gave his 110% right when we walked in until we left. Great work Jason. Keep it up. I wish we had not look at the other car because you had almost convinced us to buy this one. Thank you

My consumer experience with the Gregory Infinity staff was quite impressive from the beginning of my vehicle search thru the final delivery point. Jason Nichols, my assigned Product Specialist was outstanding!! He exemplifies professionalism, is very astute, personable and creates an outstanding customer relationship experience with absolutely no pressure tactics. Service par excellence indeed !!! Thank you Jason and staff !!!

Spectacular dealership. Leased 3 years ago with Joey and bought out the lease today with Steve. Joey had the best price anywhere and unlike other dealers where the salespeople couldn’t explain how they arrived at the monthly payment from the agreed purchase price and money factor, Joey’s math checked out and was transparent and what you’d expect given the parameters we agreed on. Steve went way out of his way to score us the best deal on financing and make the process extremely short and sweet by taking care of 90% of the work by phone. Cannot say enough about how nice Steve was in his approach and how hard he worked for my benefit. These guys value the customer’s time and mind the customer’s interests with money. Great experience on both engagements.

Jason was very friendly and assisted me in finding the car I was looking for! Great dealer experience!

Service department is amazing here. The day cashier at the desk is very professional and knows her job very well. I also experienced seeing the manager of the office have not a friendly attitude towards customers and employees working there. The owner Gregory well what words can I say about him. He literally asked one of his employees to clean off the bottom of his shoe. I along with family and friends will never buy a car from this place again. I would give the service department and the day cashier 5 stars.

Jason was a very helpful partner, answering all our questions and being respectful of our decision process. He was very knowledgeable and honest throughout the process, making the entire experience positive. The extended team at Gregory were also very professional and a pleasure to work with.

Joey Gesualdo worked with us closely throughout the whole transaction.His communication skills were excellent and he kept us informed the whole time. He was very honest and upfront and made the whole experience painless.I am very impressed with the way we were treated and I would recommend him and Gregory INFINITI to anybody.It might not sound right, but I wasn’t expecting a car dealership to treat us with such professionalism and honesty like we were treated by Michael and the whole team at Gregory INFINITI .Thanks again for all your help.

Bradley was awesome to deal with!! He answered all of my texts promptly, always kept me informed as to what was going on with the vehicle and when it would be ready for us. He has a great way of texting and speaking that makes you feel at ease and you know you are in the right place to purchase a vehicle!! Thank you so much Bradley!!!!

We purchased a used vehicle from this dealership. Jason and Barry were excellent to work with.We found the vehicle on cargurus.com, and after the test drive, we decided to have it checked out by Tire Kickers. The dealership was very accommodating, allowing the inspector we hired to check out the vehicle as much as he wanted, including test driving it.From the initial phone contact through to having the keys in our hands, it was an excellent experience.

Bradley was pleasure to work with. He was honest and upfront about the vehicle and we felt comfortable working with him.

Enjoyed the car buying experience at Gregory. Jason was great to work with and I appreciated the no-hassle experience. Jason was not pushy and he was knowledgeable on the cars. I love my Infiniti!

We had a wonderful, pressure free, and enjoyable experience at Gregory Infinity.

Bradley and Steven were very open, straightforward, and friendly. They also made sure that the buying process was informative and efficient.

Gregory Infiniti? For a first time buyer or just for a next car. Your in good hands!!!I went through quite a few hick ups during my purchase. From having credit cards issues, to multiple emails of very long question lists, they did their best to communicate. No question was thought stupid and money issues no problem for them, super accommodating.They even let me take a loaner car to get back to another state for the weekend since I took the train. I mean what more could you want your dealer to do for you in a delicate time.Will recommend np!!!?

Walked in, worked with Eric and Steven, and walked out with a new car within 2.5 hours. The whole process was very efficient and communication was clear and to the point. Very much exceeded my expectations on all fronts.

Very good customer service!! Highly recommend this facility. Jason Nichols was very helpful!!

We had a great experience purchasing a new car. Steve and Eric were very professional and polite.

Advertised a Qx80 that was not available for purchase. Five days later when it became available, they changed the price because market conditions supported it; even after sending me emails with the lower price. I paid cash for the car and still it took over 3 hours to complete the transaction, this was because of computer and printer issues. The finance manager seems to have anger issues, yelling at the staff in front of customers. Very bad experience all around.

This was by far the best experience I’ve ever encountered. Michael was very knowledgeable and understanding with my needs. Very professional and Thorough with everything. He made it hard for me to turn down this awesome opportunity. He was excellent and went above and beyond to make this process as easy and simple as possible. Treated me like a family member if I should say. I’m only allowed 5 stars for this rating but he deserves double looking forward to buying another car from you soon. Thanks for everything.

Thanks a bunch to Jason and Steve at Gregory Infiniti for making today’s car buying experience a pleasure. Both were very polite, helpful, and knowledgeable. Thank you.

Some of the worst customer service I have ever received. Test drive one vehicle with several dangerous and expensive issues. Lied and said they “fixed” it. Car still had issues. Ended up buying another vehicle and messed up our paperwork twice and only received registration after 2 weeks and 3 phone calls. It was a simple email. Lied about ordering a second key for us with purchase and would not honor deal even after several calls. 1/10 experience with this poorly run business.

I went on the dealership on 8/24 and met Jason. The service started off slow at first because they were short staffed. I then met Steve who is the finance Manager, they both were Great!!! I already had my own financing through NFCU BUT Steve reassured that he could beat my current rates and he sure did !!! They were nice and honest from the beginning until the end and I am a satisfied customer. I will be back !!! Thank you Infiniti for your great service!!!Shantay

I enjoyed my experience with chris and jason! Jason and chris were extremely nice and helpful! Steve was very thorough with the information about the warranties.

Buying a car is usually an event I don’t look forward to but at Gregory Infiniti and working with Jason and Joey, they made it a pleasant experience. Also, the massage chairs in the waiting area help pass the time. This is our 5th Infiniti we’ve owned and definitely will continue in the future.

First off I pulled into this dealership and looked around and not one person came out to greet me so I went in 😏then told immediately I need 9000 down on a $29,000 Suv and get this the price is non negotiable(WHAT) took forever for him to bring the Suv and not the one I asked for😣not good business and definently not good warm welcoming customer service.I feel like this guy told us anything didnt seem to want to be bothered

Management quickly corrected an issue. Promptly responded and followed up to ensure everything was correct

Jason was great! He was very informational and was able to answer all our questions. Choosing my next vehicle was very stressful and he made it much more enjoyable. I had talked to several salesman that day at other dealerships and weren’t as helpful as Jason. Jason went above and beyond for us and really appreciate how patient he was with us. Thank you!!

The whole facility was so nice and Jason just was the greatest salesman’s 👨‍💼

The reps were very knowledgeable and highly-accommodating. They gave us a good deal and talked us through, very frankly, the practical pros and cons of all our financing options.

Jason my salesperson was extremely nice and well informed on the ins and out of the car I purchased. Also the finance guy Steve was very helpful and he was able to I get me a better deal and was willing to go over every line of the contract to make sure I understood what I was purchasing. If you want an awesome experience check out Gregory Infiniti.

We visited the dealership to consider purchasing a used vehicle. The salesperson was helpful and attentive. We appreciate the extra effort from F&I manager and owner. Thank you for being responsive and working with us. We are happy with our purchase. Thank you again!

These guys are fast, knowledgeable and extremely helpful. Thanks for my new QX60

The service department was excellent. Handled receiving with minimal trouble. You drive indoors, where they help with your checkin. I received a loaner vehicle which was clean and new. Check out was even easier. Everything was explained and documented. The facility is very clean and friendly. The staff is friendly and helpful.

This was fast and painless, customer service was great and vehicle selection was great!

Frank was very helpful,well mannered as well, we’ll be coming back

The service at Infiniti, and in specific at Gregory Infiniti, is top notch. My service specialist Victor is the best ever. Ive had issues with my QX50 and he has made it easier to go through them and solve them. If I get another Infiniti vehicle it would be because of him.

Jason is very helpful.He’s awesome !

Sales man: Mike bought a certified used vehicle, everything went well and smoothly. Great customer service!

Very fast and friendly service, I would highly recommend. Trade in value given was great zero complaints.

New location is nice upgrade and just down the street from previous location. Joey and Mike were the best, accommodating and courteous and an overall great experience. No regrets

GO SEE BRADLEY!!!! Awesome experience!! Quick and Easy!! Love my Truck!!!!

1st time experience with this dealership and they were professional and pure pleasure to work with.Michael my sales rep was great!!!!

Great team! Fast and easy transaction. Very helpful staff.

If I could give them zero stars I would - Absolute worst company. I traded in my leased 2017 Jeep Wrangler and purchased a new car w. cash @ Gregory Infinity on January 16th. It took 35 days and several phone calls and complaints to receive the title to my new car. And it arrived without a signature! The lady told me to just “sign her name for her”. Additionally, they waited a week to cut the check to my lease holder, failed to reference my account number (or any identifying info on the check) and also failed to include the odometer and damage disclosures. Which means that 35+ days later my lease remains open, I’m still getting charged, and have even incurred late fees! When I’ve tried to get in touch with anyone at the office, no one picks up or returns any phone calls. Even the bank has been unsuccessful in receiving a callback to resolve the lease. Hands down worst company, worst customer service. Nightmare start to finish.

Scheduled time to take a look at a Volvo XC60 they had and ended up driving it off the lot. Super straightforward experience/process which, in this case, Id consider a major plus. Worked out the details Eric Devoe, who was upfront and helpful every step of the way to getting things finalized.

Do not use this dealership! Customer service is legitimately the worse I have seen - go ANYWHERE else. They also have no idea on their pricing on maintenance and just make things up as they go - good luck asking for an accurate receipt that is itemized correctly - I tried - what a joke. They tried to overcharge me nearly 400 dollars for minor work (oil change, tire rotation) and forgot to include the Infiniti specials in all the pricing until I had to “remind” them a third time despite having put it through the portal on line prior to my appointment and addressing it upon dropping off my vehicle.I honestly would be embarrassed if I owned this shop.You guys single handedly made me think worse of Infiniti.

This dealer gave me great service and professionalism the day I came to lease the excellent 2020 QX60 as a gift for valentine to my wife. I will highly recommend everyone to come here for a great deal.

Best car buying experience Ive had to date! The dealership had some nice vehicles & Michael R made things very simple for me, so there was no hassle during purchasing and finance. Id definitely consult with this young man again, he knows his stuff!

Good customer service great workers

Great service, management! Always a pleasure to work with.

Very nice place! As I walked in Mike was there to show me around and knew a lot about what was out on the lot. I left with a better understanding for what I am looking for. Mike was super helpful & Id definitely recommend this dealership.

Worked with Tyler when I bought my 2019 Mercedes Benz GLC and it was probably the best experience I’ve had at a car dealership! Highly recommend you see him. Will definitely be sending all my friends and family there!

Thanks so much Gregory Infiniti for my used Mini Cooper! You guys rock! Even though I was the donkey that shows up at 5:38 on a Saturday...20 minutes before closing (and did I mention it was SATURDAY NIGHT?!) and wanting to buy a used Mini Cooper of all things the entire staff was amazingly friendly. Kevin Kersten my salesman was more than happy to let me take the Mini for a test drive even though it was time for him to leave. He was helpful and friendly and walked me through the buying process. I couldnt have asked for a better salesman. I also have to thank the sales manager Tim Smith. When he heard I was worried whether my golf clubs would fit in the back of a mini he scrounged up a set of clubs and eased my mind that they do indeed fit. The sales manager Dan Schlichting did all of my financing paperwork and he was super friendly and walked me painlessly through all the paperwork. All in all the staff ended up staying 2 hours late (ON A SATURDAY!) to help get me into my Mini. I couldnt be happier with the service and friendliness of Gregory Infiniti. It was a great car buying experience and like I said I wasnt even buying an Infiniti, I was buying a Mini but they were still completely awesome. I would recommend them to anyone looking for a new or used car. In my opinion they really went above and beyond!

Jason the sales guy and Dan made our purchase experience real easy. They were detailed, attentive and gave us options to consider. They even stayed a bit beyond the closing time to accomodate us. Jason was very patient as he gave us the hands-on review of the new car functions. It was such a good experience. Love our QX50!

Very happy with my purchase! They have a LOT of good cars to choose from, which made my shopping super easy. I worked with Jason and he was very nice too

I just want to compliment the amazing advice and directions your service advisor, Rich Anderson, helped me with while traveling interstate. He was able to provide Roadside Assistance information immediately, as well as assured me that my situation would be an easy correction, just a matter of getting to the nearest Chevy store. Thank you for making a crazy situation on the road go as smoothly as possible.

Went there to get our vehicle checked regarding our q50 fluid washer not stopping. They checked it and they said they didn’t find any issue. After 3 minutes of driving out of the dealership, the problem started again. We headed back to have the service guy look at it. I think his name is David. Bald gentleman. He told us it’s not covered when INFINITI of CLARENDON HILLS told us it’s covered with our extended warranty!!! and then he wanted to charge us $180 ASAP! Bunch of crooks and lazy people there!! DO NOT RECOMMEND. Would rather drive 40minutes elsewhere, than take it there!!!!!!

I just had the most amazing experience here. Took my car in for an oil change (first time). The staff was friendly, polite, and extremely helpful. Will definitely be back and highly recommend!

These guys have a lot of Lexus at this dealership, its like a hidden gem of Lexuss. Worked with Eric found the right one and I was out. Check these guys out if you want a good deal on used vehicles.

I came in and worked with Michael to look at a q50 red sport they had in stock. Overall he was very helpful and answered any questions I had about the car. He was very informative and even gave me other options to which cars would fit my needs and lifestyle. Even tho I did not purchase a car I will definitely be coming back in the near future to work with him.

Tyler is great to work with! Helped me find the right car that I was looking for and helped me learn all of the technology and safety features the car has! Great dealership! Great prices. Amazing staff!

This is a great dealership! Highly recommend! Tyler helped me when I came in looking at a couple vehicles on Monday helped me narrow it down to two vehicles with equipment and colors that I wanted once I picked out the perfect one the rest was painless and fun and quick with the help of Joey the sales manager and Steve and dan the finance managers! I will definitely come back here for another vehicle!

I bought my Lexus from this dealership on 2019. On the same day, I brought it back because the car was shaking at 50 mph. They told me the rims was bent and they will change the new rims for me. A year have passed, I took my car to Toyota dealership for the regular maintenance and the car was shaking at 40-50 mph. The Toyota dealership Tech told me that one of my rim is bent. I was shocked when I heard that because I remember that Infinity told me that they would change me the new rims. So I called the Infinity dealership to address the issue and they told me that according to the record, they just re-balanced the rims. I was like what!! you guys told me when I bought the car that you gave me the new rims. And the person I was speaking with said nothing he can do, this is what the record says. Do not go to this dealership. They are a bunch or liar people.

Great car buying experience! Thank you for taking care of me.

I went to this dealership today to look at this Lexus NX200t and I was approached by Michael Rockwell. He was able to show me around the vehicle very well, and answered any questions I had. Overall he was very helpful and ill most likely be going back for that Lexus another day.

Jason and Steve made it easy and seamless.

Had a great time working with Eric at Gregory infiniti. Thanks again for laid back experience. Loving the new Lexus.

Just bought a vehicle from this dealership. Great service throughout the sales process but nothing good after. Soon as the contract is signed, things change drastically. We had to have the windshield replaced on the new car. No updates on when the car would be ready. Took a week and I had to call in multiple times before they finally said oh yeah, the car is ready to pick up now. Went to pick up the car and they handed me one key! No mention that the was a key missing. We’re not talking about $100 key replacement. $900 plus tax for a key that should have come with the car and they conveniently failed to address. Just got off he phone with the general manager and he tried to put the blame on me saying I should have asked if it came with two keys. Maybe I should have also asked if the car was coming with four wheels!! Terrible customer service after the sale! Would not recommend. Go to a dealership that values you as a client and not just the commission that they will put in their pockets that evening. I am in sales and a true salesman always puts their client’s need in front of their own. Something this dealership needs to learn.

Jason was great throughout the entire process!

I went in on a Saturday morning and it seemed really busy but Tyler made sure I got the help I needed and found the perfect car for me. I would highly recommend this place, great dealership!

I would recommend Jason as a salesman to anyone who is shopping at this dealership. He was informative and not pushy! Smoothest purchase I have had in years

We purchased a car on May 18th. They added in charges for items and didn’t disclose them or even ask us about them (paint protection, security). They claimed the paint charge is a treatment that is applied to all of their cars and they could not remove the charge....I’ll be calling the company that warranties it to find out. We also discovered later the car had a blown front speaker but they had the stereo set to rear speakers only when we drove it and also taped the sunglasses compartment closed so that we wouldn’t see that was broken. I’ve called and emailed and was assured that the sales manager would call me back but we haven’t heard from anyone. They are less than transparent with their customers. I’ve bought many cars and never dealt with such a shady dealership.

I came in to see their new Qx50s, Mike was able to go over the trim levels with me and decide which one would be best for me. Thankful for my visit that it went smoothly without any hassle

Great sales floor and great management. Work with Eric in sales and Dan in finance, and both made the process Incredibly easy. Thanks again.

Their service department did a great job.

People I interacted with:Tyler- SalesmanJoey- ManagerDan- FinanceI purchased a used Dodge Durango here and the experience was top notch from start to end. They truly have the best prices and Im satisfied post purchase. Tyler was not pushy at all and provided me with all the details I needed about the car. Highly recommend Tyler. Go see him!!Very limited interaction with Joey and Dan, but the times we did, they were professional and fair about the whole process.Thank you!!

Love my Infinity QX60.Professional staff working here.

I give Gregory INFINITI all 5 stars! My experience was fast, AMAZING and I got what I wanted. Mike was my salesman and he went above and beyond on assisting me and walking me through on the purchase of my Lexus RX! My DREAM SUV! Thank you so much Mike I will definitely refer you to my future buyers.Also the Finance Manager was very nice I truly appreciate him as well. I’m sorry I forgot his name but he know that I am talking about him. Again thank you so mucin Gregory INFINITI on helping me purchase my vehicle.⭐️💫✨🌟

When I came into the store, Mike helped go over the car with me to make sure I knew how the features worked which I really appreciated. The managers also were also very helpful and helped answer all my questions I had

Had a lease coming up, originally leased through Fields in Glencoe. Went to Gregory since theyre now closer. My salesman Kevin was wonderful explaining on the new features on the 2020 model compared to my 2017 model and I decided to lease again. They made it very easy and went over the car w me before I left. Great place to do business with and very comfortable. Go see Kevin if you want a great experience.

Excellent sales team here at Gregory Infiniti. Upfront pricing and a genuine interest to find a car that fits my needs. Worked with Jason

Most predatory service center ask for pricing before any work

I never write bad reviews but I felt I had to on this one. I bought my Infiniti at Fields in Glencoe and when they closed they suggested I take it to Gregory. Mistake. I took it in this weekend just to get a diagnostic done on the vehicle. The estimate came back for around $4000. Nearly $1100 or that was for a 90k scheduled maintenance, something I already had done 2 weeks prior. No leaks, no issues and newish tires. Part of that estimate from Gregory was they found leaks and thought I needed new tires. Now lets discuss the loaner car. McDonalds bags, cups and fries on the floor and not 1 but 2 used face masks on the backseat floor. I had to clean the car and wipe it down as I had to pick up a client on Friday. Needless to say I took my car back in fear they would find another $4000 work of maintenance to take care of.I wish Fields didnt close their Infiniti dealer as I will not be returning to Gregory. Good luck!

Amazing sales team here! See Tyler for the best experience! He will help find the perfect car for you!

I have been to the dealership many times, every time has been amazing! Eric was so very helpful, a real people person! I will definitely send people in to see him!!

Came in to see Eric at Gregory infiniti for a Lexus NX they had. He really worked with my schedule to make sure I could get the vehicle I wanted. It was a great experience at this dealership, would definitely recommend to others looking for a easy purchase.

Mike made my buying experience painless a painless one. I was hesitant to buy a Mercedes from an Infiniti dealership but Mike answered all my questions and addressed my concerns. I def recommend this dealership and ask for Mike to assist you. Will not regret.

Working with Jason really helped me narrow down the type of car I was looking for. He worked within my budget to find a car and plan that made the most sense for me.This is my third time getting a car and for once I didnt feel like a sale, but instead a valued client.Thank you Jason

I didn’t buy the nicest car on the lot, but I probably had the best experience. I appreciate my salesman Mike for his help going over the Jeep with me

I came to their store to take a look at their Ram 1500 and really enjoyed my experience with my salesman Mike. If you are looking for a car, go to Gregory!

Mike made it an easy buying experience for me and was professional all the way through. He made sure I knew everything about the car since it had so many features.

Easiest car buying experience Ive ever had! Jason was great

We came in and worked with Collin to purchase the q50 red sport. He was friendly and helped answer our questions throughout the entire process. Very knowledgeable about cars and willing to share information. He also helped with the finance and lease, and negotiated a good price for us. Overall a good experience and a non hassle environment.

Fantastic service at Gregory Infiniti! Eric was very helpful, knowledgeable, and professional. Car shopping can be stressful, but Eric and all of the employees at Gregory made the experience seamless and enjoyable.