While trying to recover Sons Stolen Truck the Two Companies Together Freedom Towing and Lexington Wrecker NEVER contacted the Registered Owner of the Towed Vehicle, When asking for a copy of the Towed Order ALL Professionalism went out the window. We were treated like Criminals and Lied to and Screamed at, Hung up on and Changed the amount owed (in the same day) for the Tow when we went to pick it up. Please think twice before dealing with a company in Business to line their own pockets and NOT care about their Community their doing Business in... Definitely reporting to BBB!!!

First time I had to get a tow in 20 years. They arrived fast, in the rain, and put my vehicle in my garage. Driver had skill, and was fast. I will definitely keep their number handy.

Prompt, courteous, friendly, knowledgeable, good price. I would recommend them.The only reason for the 4 star instead of 5 is he came onto my property without a Covid mask. I let it go and didn’t mention it since we were outdoors and distancing, but it’s good business practice to arrive at somebody’s home with PPE during a pandemic. I don’t know if he intentionally meant disrespect or simply forgot. It wasn’t a big deal, but just knocked him to a 4. Otherwise everything went very well and I will likely use their services again.

Have used several times. Have always been professional and courteous. Would recommend.

Freedom Towing is phenomenal. We got into a major wreck on 26 while pulling our camper. They got there quick, managed the scene efficiently, and then got our vehicles off the highway without issue. Since we had a total loss, we went back to their lot to remove our personal belongings from our camper. They were friendly, accommodating, and even offered to help.I hope you are never in a position to need a wrecker, but if you are - definitely call these guys!

I found myself broke down and needed a tow. I google searched tow companies and Freedom Towing popped up. I called them and they were extremely helpful. The driver arrived quickly and price was more than fair. Will definitely call again and recommend to others.

Employees truck broke down and Freedom Towing came to the rescue. Thank you for your services. Reliable prompt service always a pleasure.

Very fast and affordable. Freedom Towing arrived a few minutes before scheduled. The driver Cacey was very friendly and went right to work and handled my vehicle with extreme care. Driver and the service were awesome. Thanks again Freedom Towing.

I got in a wreck on I-20 and the Highway Patrol called this company out to tow my car. I had never been in an accident before and had no idea what to do. After the Patrolman was done writing everything up the tow truck driver offered to give me a ride home. On the way home Chris the driver was very helpful explaining the process and what I needed to do in regards to notifying the insurance company. Again I had no clue and Chris made it very simple for me. The car ended up being totaled but the Customer Service from Freedom Towing & Recovery did not stop there. I generally work late and could not get to the storage lot before they close to retrieve my belongings and tag before the car got sent to the scrap yard. I called in and explained this to Cami and she said no problem we will work all that out. She had a driver meet me after hours. No body wants to crash but if you do the folks at Freedom Towing & Recovery will take care of you.

Had car trouble today and Freedom Towing provided an awesome service. They helped make a bad situation much better from start to finish. They arrived very quickly and got me to the dealer. Hopefully I never have car trouble again but if I do Freedom Towing will be the company I will call.

Thank you! Thank you! Thank you so much for helping me this evening. Hope I never need a tow again but if I do I will definitely be calling and will recommend you guys to everyone I know.

I will ONLY have Freedom Towing to tow my vehicle. Sure there are other tow companies out there, but how many of them are as honest and dependable as these people????? I havent found any yet. Great people and great service

We absolutely love Freedom Towing. Cami and Chris are top notch individuals who can get any job done. Highly recommend them!

They were great. Got to me in less than the allotted time of 30 minutes. Everything was perfect. Thank you for the great fast service. Will definitely be recommending you in the future

No stars me and my girlfriend were waiting in the parking lot locked out of the car and a guy walked up from freedom towing we didnt know he was from the towing company he said I can get in it for you I said Yang getting it to but my girlfriend dont wanna tear up the car I said no I want tear it up I got the tools Then he tries to go talk to my girlfriend behind my back in charge for $60 to get in the car after he offered to get in it Whatever happened to doing things out the kindness of your heart He was standing next door a bell bonding office

These guys are terrific! We had a blown tire on our boat trailer on I-26, with 2 young kids in the car, coming back from vacation. Chris was awesome. He brought us a spare tire to try changing it. It ended up not fitting the hub so Chris towed the boat and trailer home for us. I couldnt have been happier with the service!

Had a long distance tow on a holiday weekend, Chris didnt hesitate to take the call and had someone on the way in a matter of minutes. Didnt catch the drivers name but he was very nice and professional also. Would recommend to anyone needing a tow!

Very outstanding Service ! Would highly recommend ! Call them up to get a car towed the guy said he would be there in 30 minutes he showed up as promised.If Im in Lexington and buying a car and need to get it towed I know who to call . Thanks guys job well done !!!

The driver was rude and wanted to charge me $223 CASH only to tow my bike to my shop. He wanted to take it to his shop so they could charge me daily storage fees. WOW

Worst experience of my life. My mother was hospitalized after an accident. I am the only one my mother has to help her and I was treated like a criminal. I was threatened my job because I needed to take pictures of the vehicle for the lawyer. I was cursed at and belittled like a scammer or thief. I would highly recommend Associate Asset Recovery (AAR) before going to Freedom towing. The only (Freedom) at Freedom Towing is the headache and problems these people give you. Please research other companies before using Freedom Towing. (Edit)My husband, Craig wrote the review. My mother-in-law is Karen Bedenbaugh.

If could give a -0 I would! This company is by far the most unprofessional towing company Ive ever dealt with! Freedom Towing & Recovery can benefit from attending several customer service classes ASAP due to the fact that being courteous and personable is not in their DNA. Cami Jones (Owners wife) has the nastiest attitude. I first called to verify my car was at their lot. I went on to inquire about my car that I just purchased for my son a few weeks ago and wanted to know if the Title, car insurance, and bill of sale (all notarized from the bank) would be sufficient to pick up the car. Unprofessional Cami Jones couldnt handle the simple questions and quickly got infuriated and began yelling IT HAS TO HAVE A PLATE ON IT! She then slammed the phone down saying Im not talking to her, Im not dealing with that, I dont have time for this! Shes an absolute gross disservice to customers and their company!! I have zero tolerance for anyone yelling at me for any reason let alone just for asking, questions only her and whoever works there would know so that I can be prepared with the proper paperwork to retrieve my vehicle. After the phone was slammed down, Chris Jones (The Owner/husband) gets on the phone and of course I have to explain it all over again and ask him the SAME questions then he proceeded to raise his voice at me as well. At this point, my blood pressure is through the roof and I stated I dont know what the heck is wrong with either one of them but I am trying to get the correct info about how to get my car without all the extra ignorance and rudeness. Just a PSA for Cami and Chris: You run a business, so act like it. You dont know what kind of day I was having and I couldve easily exploded right back on both of you but I chose to wait to say what I needed to say to your face, calmly! I wouldnt recommend your company to pick up road kill! Your company is beyond unprofessional, both of you are gross, your attitudes are disgusting and I hope that you are put out of business sooner rather than later because its what you deserve! I will be contacting the BBB to report your company to them. After reading all these horrible and negative reviews about your company one would think you would make a change for the better. Just to be VERY clear, the common denominator is the two of you, remember that!Disgustingly Appalled,LeTonya

About a month ago Freedom Towing towed my custom 98 Tahoe and broke my under neon lights on frame and wouldnt even own up to it when should through the insurance company and they told me that there was nothing they could do about it be careful if you have your car towed from them.... will never use again cost me $700 to get fixed

I have had the worst experience ever in my entire life with this company and the worker Jeremy. This towing service was beyond racist and rude. I initially picked up on his racist persona and attitude over the telephone and wanted to call my insurance company to have someone else tow my car. My insurance company quoted me a different quote and he quoted me another, which I had no problem paying, I just wanted to verify it with my insurance company. As I was doing so, he threatened and did impounded my car, stating that I had 5 minutes to contact the insurance company before he impounds my car. I had to call the police and I am even afraid that he may return, he was so hostile. Anyway, Jeremy of Freedom Towing and Recovery was so hostile in the first 3 minutes of meeting, I am afraid to be around or near him. In the end, my insurance company had someone to remove my car from their property, which took a while because no one wanted to deal with them. My insurance covered everything and all of the mishap. I am glad that a major insurance company will be pulling their business from them!!! He was even hostile and rude toward the insurance company! Never had a more upsetting day. I am beyond disgusted.

This company has towed two vehicles for me. Great service from the staff and drivers. Drivers go above and beyond to help you in your time of need, I would recommend them to family and friends

DAVE at Freedom Towing of Lexington made my day so much brighter...I just loved him...he was nice and funny just an all around amazing guy...I previously called Toms Tow Service and the young boy they sent out was so horrible...he acted as if he didnt know his job...and had the nerve to complain like he didnt want to do the job...so I called and got another Tows Service to come out and it was DAVE 👍😀 he got right to the job and did very very well...and made me and my mom smile...and we needed that because the first experience was just aweful...KEEP UP THE GOOD WORK FREEDOM...YOU HIRED AN AWESOME GUY (DAVE)!!!!

Great people and would recommend this company to do tows for me and the folks I inow

Great company!! They are very fast to get to you and always go the extra mile to help out.

Got my vehicle towed and they stole everything out my car. Speaker, interior lighta, tools, shoes, sunshade, and even my prescription glasses. Do not trust these people. I got it towed at night it stayed in their lot till the next morning when my insurance company came and picked it up to be assessed for damage and pictures were taken when it got picked up and it was all missing. These people do not care Ive tried to contacted them and they have no answers for my missing property. Dont trust these scumbags.

Got me off the side of the highway quickly and at fair price

My family grateful for yall for helping me off the side of the road

HORRIBLE service, owner ATTEMPTED to help but failed TREMENDOUSLY!!! Very unprofessional, and rude!! Owner should lead by example not hang up in customers face!! You may want to go back, and get training on how to run a business PROFESSIONALLY!!! Your business Suck!!!

Terrible service! Do not seek service from this sorry excuse for a business. The “owner” was very unprofessional, refused service to my parents whose car broke down on the highway and hung up in my mother’s face when attempting to give her directions to our location. If I could rate this company any lower, I would.

Absolutely awful service! These people are hostile condescending and unprofessional! Clearly these people have no idea what it means to own a business and think theyre untouchable. Dont ever use them. Im disgusted at the audacity of these people.

Best towing service Ive been though

Thank you for your hard work and awesome experience

Thanks for helping me out in my time of need

I called them and told them my car broke down gave them the address where I needed my car to be towed to and they were there to get my car within fifteen minutes just like they said over the phone I will definitely refer them to all my family and friends

Best towing service ever! 🙂

BEST TOWING SERVICE AROUND TOWN

Super awesome ppl

The desk lady is completely rude and theyre extremely slack

I use the on and off for my auto repair shop they have always been upstanding and professional with me

Sucked busted my bumper cussed me very unprofessional office same way

Fast and awesome service

Criminals, thieves, liars!