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Dunco Heating & Cooling
1729 Bullene Ave, Lawrence, KS 66044, United States
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Dunco Heating & Cooling

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Ka
Review №1

Julio and Greg were our tradesman and they both took great pride in their company and their trade. They were both great tradesmen who knew their work and did it with professionalism. In addition, Duncos President, Wayne, was extremely knowledgeable and helped us set up the appropriate system for our custom home. This company was a pleasure to work with and would recommend to any and all.

Bo
Review №2

We have used Dunco since we moved in to this house. In fact the previous owner also used them. Last week, our 20+ year old AC finally stopped working. Joe and Tyler did a very good job getting us a new HVAC system. Both of them were very patient answering our questions. Joe explained the options to us and gave us a reasonable price. Tyler showed up on time in the morning, finished the job at around 3pm. He showed me the new system and gave me some maintenance tips. He also carefully cleaned the area before he left. The whole process was super smooth. The entire team is very professional and highly skilled. Will definitely use them again!

Al
Review №3

My experience was good from start to finish. The office staff was helpful, kind, and responsive. Joe explained so many things and was reassuring when he came to give me an estimate. Paul N did the installation and was prompt, helpful and efficient. He was detail oriented and cleaned up everything so well. He gave me lots of hints for success with my new unit. Great experience from beginning to end!

Je
Review №4

Very friendly, tidy, calm, patient, helpful, efficient. Called before they came, came on the same day they said they would, left home and yard better than they found it, helped with tech set-up, offered further assistance as needed.

Ma
Review №5

The gentleman asked about masks before entering the house! They were in and out in less than 4 hours. They were polite and worked very well together. They each had a job and were very professional the entire time. They even put all the extra junk back in; nicer than it was! Was totally impressed! Will recommend to anyone!

Da
Review №6

They did a great job getting a new AC unit installed after mine died. They had to go in and out of the house so let me know when the back gate was open so the dogs wouldn’t get out. They made quick work of it, which is fantastic, cause it is so hot out right now. Everything was communicated well to me and it was the right choice to go with Dunco.Also, my dog Rockso liked them so that’s bonus points.

Ry
Review №7

Tyler and Quinn were excellent! They clearly have been doing installations for a while. Both have a wealth of knowledge and experience. When asking questions, they provided thoughtful and truthful answers. Joe was great to deal with in terms of providing a quote and answering questions. Joe has a wealth of knowledge and experience and does a great job too. I recommend the Dunco team to anyone needing HVAC services.

Ch
Review №8

One of the best companies I have worked with!Our AC went out during the hottest days of the summer. We had a maintenence agreement with another company, but it was going to be a week before they could do the installation. I called Dunco and their salesman was at our house 15 minutes later to assess the situation and give us a quote. They were able to schedule our installation in 2 days, and they actually ended up fitting us in the next day. I was told they could do that because they run more installation crews, and because of the kindness of their other customers, (agreeing to let us go first because we had no air conditioning.)Our installation crew, Clayton and Evan, were amazing. They were very professional and fast. They didnt mess around, they just came in and got the job done. We wouldnt hesitate to work with them again, and we know who well call if/when our furnace needs to be replaced.

We
Review №9

Seven years ago we had to replace our entire unit. Steve came out and did such an excellent job we havent had to worry about it. A few days ago our unit stopped working and I knew just who to call. Normally Id look for the cheapest and fastest technician but I knew this time I wanted reliable quality and thats Dunco. Jason came out the day after I called and repaired our issue with efficiency. He was so kind at the end of his long week . They are truly experts in their field. We will always call them first. Also, they are not expensive. They did excellent work at a fair price. They are trustworthy and reliable.

P
Review №10

Cody arrived promptly and called beforehand. He brought everything he needed to the house as he had to park far away. He asked for my input and started the work. I mentioned a few other items to look at along the way.Cody addressed all of my concerns and his jobs. He completed the furnace cleaning and AC maintenance within 45 minutes. I trust the employees and have witnessed their quality work and positive attitudes.*I missed and appointment the previous day. Stephanie contacted me and got me an appointment the next day. That quality service is unheard of these days.

Ti
Review №11

Tyler and Evan were prompt, professional, courteous and helpful. They were insightful and helpful in deciding the best possible location for the outdoor condensing unit. They were friendly, efficient and the kind of people you want doing work on your home. Tyler, Evan and Dunco were an A+ today.

Ph
Review №12

From start to finish I was extremely happy with with Dunco Heating and Airconditioning .Tyler B. was very professional and went out of his way to explain everything clearly. Telling me how to maintain and take care of equipment. They took care to protect work areas and left everything clean. Dunco was reasonably priced and upfront about all costs.I would highly recommend Dunco to anyone needing their services.Thank you Dunco!

Su
Review №13

Our AC went out just before a Kansas heatwave. We were lucky to be able to schedule an appointment in a few days to replace our 20+ year old unit. The day of our appointment Phil and Evan were on time, friendly, efficient and professional. They completed replacement the same day, working in the rain, holding umbrellas! Phil and Evan did a great job! We highly recommend Dunco Heating and Cooling

Ed
Review №14

The representative Cody was just excellent. Arrived amazingly quickly. Was extremely personable. Extremely efficient. Diagnosed the issue quickly. Excellent at explaining the issue

Mi
Review №15

All for service man did an outstanding job. Tyler and Paul did the installation and work through their lunch hour to finish for the lady and her handicap son. Very personable and professional and took pride in their work. I will be using them again. Mike Tomlin

Ts
Review №16

Steve from Dunco was great to deal with. He came out the same day and got our house cooling again in no time! The staff that handled my call at Dunco were great as well. Will use them to replace my system when the time is right.

Da
Review №17

Steve was much appreciated 4 hrs earlier than originally estimated from the day I made appt. He was very thorough and inspected HVAC system and fixed our air conditioning. He is very honest, fair and has excellent customer service. I will definitely be calling Dunco for all our cooling and heating needs. Next year we will be calling Dunco to replace our cooling and heating system with a new one. Thanks Steve and Dunco for taking care of our needs. Very happy customers here. :-)

Ro
Review №18

Our AC stopped working on a Saturday, and a friend of a friend recommended Dunco! I couldn’t believe the quick response! Cody came and declared the system dead, and Joe was at our house a couple of hours later with an estimate for a new AC. Monday afternoon 2 great guys showed up (names forgotten due to overheated brain)and installed our new system in 2.5 hours!!! They were wonderful! Explained everything. So happy with the service! Thank you to the 4 guys who got us going again!

Je
Review №19

From the first call for an estimate, staff were polite, knowledgeable and returned phone calls. The price was reasonable, got us scheduled in less than a week, arrived a few minutes early, completed the job with minimal interruption, explained new features and left the site clean. The real test will be with the 100 degree days coming up, but all signs point to a great unit and job well done.

Ba
Review №20

Very quick and efficient. So friendly and courteous! Good with dogs, too. Made sure I understood installation.

Me
Review №21

After a few years with other providers in town, were really happy to have switched up to Dunco--they helped us identify some pretty basic ongoing issues that had been making our AC run poorly, and bringing back HVAC crews year after year. Were hopeful that now maybe our units will be able to operate more efficiently and cost effectively for a longer run, and we appreciated that they were able to fit us into their schedule a littler earlier than originally promised, even in the midst of a heat wave. Our technician was extremely helpful and efficient. 10/10, would recommend!

Ka
Review №22

Alexis is AMAZING! Super responsive and an absolute joy of a person. So glad we got her. I should have gotten her number to meet up. She is driven and just such a wonderful person.

Jo
Review №23

I am so impressed with Dunco. Everyone I talked with was courteous, professional, and knowledgeable. They sent a service technician in a timely manner. Erick was able to find the problem and save the day! I will be using them from now on.

Ab
Review №24

Steve has been servicing our AC and heating units for the past five years. He is a genuine guy who does a good job of servicing our units. This is critical for us because both our units are more than 15 years old and timely repairs are needed to keep the units running smoothly. We have never had problems with our units during the cooling or heating seasons because the repairs are taken care of ahead of the season. Good job Steve!

Mi
Review №25

Experts from scheduling to execution of the work order. They diagnosed my issue and even came back to make sure everything was running properly. Steve was fast, friendly and knowledgeable. Highly recommend!!!

Ka
Review №26

Wonderful people to have in your home! Phil, Paul, and Evan are definitely assets to have on the Dunco team. Very respectful of person and property. They were knowledgeable, didnt mind answering our questions, and worked with us to determine placement of our new venting. Very impressive.

CJ
Review №27

Tyler and Paul did an awesome job today replacing a coil for my AC. Both were very kind and Professional! They worked quickly and I appreciate their work ethic.

Br
Review №28

My air conditioner broke in the middle of the night during a very hot Friday evening, I was able to call them in the morning and get them to come out and see what the problem was that same day. The gentleman that showed up was very professional and nice, and got my issue resolved, replacing two parts that had failed.If I have another air conditioner problem, Im definitely going to call these people again.

St
Review №29

Called to have AC checked. We have out of town guests arriving this week. They were very accommodating to get an appointment before our company arrived. Alexis was very friendly and professional. Serviced our AC. Was very informative about what was needed and what she did.

ma
Review №30

Tyler and Quinn were terrific. They were prompt, courteous, and explained everything patiently - even my ignorant questions. I would highly recommend Dunco and these two technicians for any of your heating and cooling needs.

Da
Review №31

Alexis came and serviced my AC. She was extremely kind and answered all of my questions. She was very thorough and professional. I will definitely use Dunco in the future.

Pa
Review №32

Dunco installed a new high efficiency furnace for us today. All the guys are hardworking, respectful, and had their masks on throughout. They cleaned up when they were done, and did a great job. They are the best.Thank you!

Ja
Review №33

Exceptional service. Very professional. Took time to go through and explain the systems and were very responsive when we were having issues

Sh
Review №34

I would highly recommend this company. They did a great job installing my new AC unit and my new Furnace.

La
Review №35

Tyler and Quinn were absolutely wonderful. They were professional and kind. We had an installation and they did a great job. The entire team at Dunco are great. They made everything from the quote to installation quick and painless. Top notch company with real honest and friendly staff.

Er
Review №36

I just moved to Lawrence, and wouldn’t you know it, right before the hottest week of the year my AC unit died. Dunco was incredibly responsive, helpful, and compassionate. Even though they’re incredibly busy, they had a technician out within the day to help me sort out my problem, find the new system to fit my needs and budget without trying to upsell me, and schedule the soonest installation they could. Even though they had to initially schedule me five days out, they called me a little later in the day and said they moved some things around and could get to me the next day. The install team, Tyler and Quinn were very friendly, communicative, patient with my two big dogs, and meticulous in installing and explaining my new system to me. I couldn’t have asked for a better experience in a stressful situation.

Se
Review №37

Duncan installed a ac unit and did a wonder job! The installers were professional, respectful and friendly. I highly recommended Dunco for your heating and cooling needs.

Tr
Review №38

Alexis was great: Courteous, efficient, and communicative! The problem with my AC was explained to me, options presented, and timely repairs made. Office staff are great, too.

Jo
Review №39

We had an AC issue and my daughter recommended Dunco given her great experience having her AC unit replaced. I contacted them and they were amazing. One of our two AC units and both furnaces were 26 years old. Our AC was leaking Freon and Tyler B. and Paul N. told me they could fix it but it would have to be repaired every year. I asked them to quote an 80% and 95% efficient AC unit and two furnaces. I decided to upgrade to the 95% efficient units and also had them replace my humidifier. They completed the installation within four days of the signed agreement. One of the installers called to ask if he could use my microwave to heat his lunch. Of course I told him yes but was pleased by his courtesy. This further demonstrates Dunco’s high level of professionalism. If you have any HVAC need, I strongly recommend you contact Dunco. They are professional, prompt, honest and offer fair pricing.

Tr
Review №40

Clayton and Paul were fantastic. Fast, efficient work and incredible customer service. Explained everything in detail from how to use and maintain the unit, change filters, answered all my questions. Very clear both are knowledgeable professionals. 5 stars!!

Mi
Review №41

Alexis is on top of her game. I had several questions regarding my HVAC system. She gladly answered them completely and thoroughly. She is personable, friendly, and by all means professional.

La
Review №42

Our Air conditioning unit stopped working on wednesday called Dunco because my wife read good reviews about the company!Phil came out with a couple of guys who were very professional and enjoyable people to be around. Initially said my unit would not be replaced until next week. This Friday morning they called and said they would come out in the afternoon. About 3pm thought they would not show but they came and worked in our thunderstorm. Amazing guys would recommend them fo sure. The unit looked clean and when they replaced the coils the compartment looked amazing with no tape

Ma
Review №43

So I got a bid from everyone on replacing my HVAC. And I mean EVERYONE. they are all nice, and knowledgeable and worthy of hiring but the gentleman from Dunco just new sooo much. And because I’d been through 6 bids before, I actually understood what he was telling me and it all made sense. And he came in…not the cheapest, but certainly the most thoughtful and complete. And he listened to what I wanted. Yes. Today they pulled out the old units and put in the new. It looks sooo good. They’re going to do the maintenance too.

El
Review №44

Steve was professional and hard working. I would recommend him any day. Thank you Steve!

Fr
Review №45

Dunco provides quality products and service. Tyler and Quinn did excellent work installing my new HVAC system. They were respectful and informative, answered all questions.

Br
Review №46

Repairman showed up in a timely manner to Fox our furnace which was making a squealing noise. Less than ten minutes later it was fixed. Turns out it was just a schematic sticker that had come loose and got caught in the blower. The tech didn’t even charge us!Dunco may not have made money off us today, but theyearned a customer for life!

Sh
Review №47

Ashton was excellent! He came out after hours and diagnosed why our ac unit stopped. He found the problem that other companies have missed over the yrs and due to the same problem! He was great to work with abd we certainly would use Dunco again in the future.

Mi
Review №48

Cody and Erick were absolutely delightful! Not only were they friendly, but also very professional and appeared to be quite knowledgeable. They went over everything in a manner which I was able to understand and answered all my questions. I had heard great things about Dunco Heating & Cooling and believe I made the right decision in having them service my heating and A/C systems. Great job, Guys!!!

Jo
Review №49

Alexis was my technician. She was on time, pleasant, and on task. She worked very hard for the couple of hours it took her to inspect and repair my units. I have been a Dunco customer for many years, and I’m completely satisfied with both the company and this technician.

Ja
Review №50

They did a great job. We are very pleased. Based on our experience with them, we would recommend Dunco.

Wo
Review №51

Excellent care. Very attentive and friendly. Very knowledgeable.

Em
Review №52

Dunco was awesome and communicative and friendly! They wore their masks and were very professional and kind! Thank you to this crew for their great work (tbh I haven’t tried to run the AC just yet, but my family has used Dunco before!)

Mi
Review №53

Anthony and Alexis were outstanding. They were prompt and thorough in their work. I would recommend Dunco for all of your HVAC work.

Ke
Review №54

Installers were very knowledgeable and polite. Extremely satisfied!

Ka
Review №55

Tyler and Quinn were an incredible team installing a mini-split at our home. They were extremely professional and clearly took great pride in their work as well as making sure we were satisfied with their work. Joe was a great person to work with in providing information regarding the unit as well as getting prices for us! We were extremely pleased with Dunco!

Sa
Review №56

Evan was very efficient and pleasant. I’m very pleased with the company overall.

Ch
Review №57

Extremely professional and did a great job replacing our furnace and air conditioner. Friendly and informative, everything looks and works great.

An
Review №58

Only praises for this professional duo. I would definitely use their service again if needed.

He
Review №59

Clayton & Quinn installed a new furnace & heating system for us and everything turned out great! They were very friendly, professional and even cleaned everything up after they were done leaving the place looking much better than before. Overall very satisfied with Dunco and cannot recommend them enough. Thank you!

Be
Review №60

We’ve been using Dunco’s preventative maintenance service for several years, so when it came time to replace everything, it was a no brainer—we went with Dunco. Joe came out and looked at our old tired system and made his recommendations. He even ventured up into the attic in July! to look at the duct work. He was super to work with. We were confident with our decision.Clayton and Quinn were on time and walked us through the installation process. They said it would take 5 hours and it took almost exactly 5 hours. When they finished, they gave us a run down of the new system and thermostat. We were really impressed with how efficient and professional both of these young men were.Included with the new system is one year of preventive maintenance service. AND they sent us gourmet chocolates from a shop in Emporia! Who does that?We’d give them 10 stars if possible. Thanks Dunco!

Ji
Review №61

My heater went out during the server cold weather and Dunco got people to me right away. We ended up needing to replace the unit but they got it done very quickly, were professional and polite, and answered all my questions. Have always had great service with them and this was no exception.

Di
Review №62

Jason showed up today and was professional and respectful. He explained things well and was a HUGE help. The value at Dunco Heating & Cooling is top notch. It doesnt break the bank to keep our home running efficiently and I appreciate that more than you will ever understand. Thank you for hiring kind, caring, and knowledgeable professionals! We will be returning customers for sure!

Ju
Review №63

The serviceman was very good and respectful. He was on time and thorough.

Co
Review №64

Our heater broke down on the coldest day of the year and our landlord “fixed it” but it stopped working the next day. I read some recommendations about Dunco and decided to pay out of pocket to have the repairs done myself. I called at 9:16 am and he was here at noon. Long story short, my heater is cooking right now. The repairman was super courteous and had amazing communication skills, and I could just tell he was a genuinely good person, he had that aura. Thank you Dunco from Cody and his cats!

La
Review №65

Ashton was great to work with! He was very helpful, explained everything very well, and was able to fix our AC quickly and efficiently.

Pa
Review №66

Alexis was incredibly thorough in her maintenance and repair of our three HVAC systems at Jayhawk Dental. She gave great attention to detail and explained the condition of each system in a way that anyone could understand.

Za
Review №67

Very professional and fast. Replaced the old HVAC and adjusted the ductwork in order to move the indoor unit and were done and inspected by 4PM. Took no shortcuts: all duct pieces were properly screwed and taped. I’d definitely recommend Dunco.

Di
Review №68

Cody was very friendly & professional. He answered my all my questions about my thermostat.I have always been very happy with Duncos service.

Am
Review №69

Great customer service, FAST response, affordable service. Highly recommend.

Cy
Review №70

Dunco was super responsive and Tyler and Quinn were extremely professional, fast, and knowledgeable. Spectacular service!

Jo
Review №71

Paul and Quinn were on time, professional, respectful and worked quick and efficiently.

La
Review №72

Tyler and Quinn did great work. They were also detailed and efficient. Dotted all the is and crossed the ts. Joe was great to work with as well. He quickly assessed and scheduled our needs. Highly recommend

Ka
Review №73

Clayton worked all day to install a furnace in my rental. He was prompt, polite, and attentive to detail. He informed the landlords of his progress and ensured I had no questions before leaving. The basement was spotless when he and Paul finished.

Ti
Review №74

Tyler and Quinn were excellent to work with. They worked efficiently and professionally installing our new HVAC system. Overall Dunco was great to work with from the quote with Joe Cunningham to the install with Tyler and Quinn. We will definitely use Dunco again if the need arises.

Ch
Review №75

We know how hard it is to get and train and keep good staff. You have the best!!

st
Review №76

Eric and Alexa were on the job together to perform routine AC maintenance per Service Agreement. They discovered a minor repair that should be taken care of. Eric explained that the longer the problem is not fixed the harder the AC has to work. Eric did not pressure me to get it repaired. They replaced the part on the spot. Very professional.

Te
Review №77

Technician was professional and completed maintenance in a timely manner

Ma
Review №78

They installed a new HVAC system for us. Great service, professional and they answered our questions.

Ra
Review №79

Top notch crew. They were on time courteous and a wealth of information. Thanks for a great install.

mi
Review №80

Excellent all around! I highly recommend this company.

Ce
Review №81

Tyler and Quinn were courteous, quick and thorough. They took several minutes to explain to me the house humidifier that they were installing and how to adjust it. I use this company regularly and they are always good at what they do.

Ka
Review №82

Woke up to a freezing house and looked online for repair options available during the weekend. Dunco popped up with great reviews so I called. They were at our house much quicker than anticipated and got us fixed up super quick. I was very impressed with both the quality of the repair and the overall professionalism. We will be using Dunco for all our HVAC needs from now on.

Mi
Review №83

They were professional, thorough and courteous. They explained things well and cleaned up afterwards

Ku
Review №84

Cody was on time, friendly, professional and very helpful. First rate customer device.

Ma
Review №85

Was able to isolate the problem with my AC unit, and made a second trip back to get it working. Very professional, friendly and showed me what the problem was. Thank you.

Ce
Review №86

Great company to work with. They stand by their work. Very respectful and courteous

An
Review №87

Alexis was very professional and personable. She quickly figured out a nonstandard thermostat set up, diagnosed, and fixed the problem.

Ja
Review №88

My furnace quit working late on a Saturday night. The outside temperature was about 10 degrees. I reached their answering service and Erick called back within a couple of minutes and came right over. He had the needed part and had it fixed quickly. He was very polite and professional and quickly diagnosed and fixed the problem

Al
Review №89

Fast & friendly service. Knowledgeable technicians.

Ch
Review №90

Excellent service from start to finish. The installers were very professional and did an outstanding job!

Do
Review №91

Dunco did a great job of installing our outdoor range hood. It was a difficult job, and they installed it in a very tight space. The installation looks great. Thank you!

Ma
Review №92

Professional service, very courteous and explained everything thoroughly.

Ch
Review №93

Had a great experience with everyone at Dunco, from the answering service and front desk staff to our HVAC techs. When we called over the weekend they responded right away and were very upfront with the extra charge for weekend service, so we chose to wait until Monday. They called us back first thing that morning, so we didn’t have to take the initiative to call back, and they got someone over within the hour. Jason was our first tech, and he looked at our heating/AC unit and diagnosed the problem. Given the expense of the repair and age of our unit, we opted to invest in replacing instead and they were able to set us up with an installation the very next morning. Tyler and Paul came over in the morning around 8:30 and were done inside of 3 hours, and everyone who entered our home was kind and professional, and they all observed proper distancing and masking. Very appreciative of everyone who helped us get our heating back in time for the cold snap this weekend!

Am
Review №94

All the employees are very kind, and have always done a spectacular job since they installed my new air conditioner and furnace over 2 years ago. Very professional, highly recommend!

Je
Review №95

This was the absolutely worst home maintenance experience my family has ever had. Day after day they promised to complete the repair and never did. They lied to us, and they did shoddy work. Call anyone else for heating and cooling needs!

Ni
Review №96

Dunco installed a new, high efficiency A/C and furnace today to replace our existing, 21 year old system that was original to the house. The entire process - from obtaining a very specific and detailed bid to the installation process was incredibly smooth. Evan & Phil arrived on time and did a great job with the install. Everything looks fantastic - neat, tidy and well done. Its surprising how much quieter the new systems are. Would highly recommend Dunco.

Br
Review №97

Paul and Tyler arrived early and proceeded to remove my outdated A/C unit and install a new unit. Both worked diligently and professionally. They kept me informed of their progress and made sure I was satisfied with their work. I am more than satisfied with their work and the unit. I am thrilled!I highly recommend Dunco! I will definitely call them again!

El
Review №98

I’ve had nothing but good service from these folks, and contract with them for HVAC maintenance. Today, Evan came for a dryer vent issue, and was relentless and positive in sleuthing out the issue, then repairing broken vent inside a wall, along with another technician who came for support. Absolutely happy with the way they fixed my problem!

mi
Review №99

Tyler provided Great service-installed a whole house humidifier. Professional, efficient and same day service!!

Th
Review №100

I had never used them before until this year and I am super pleased. The ladies picking up the phone are always friendly and helpful. As someone who works in customer service this meant a lot to me. I scheduled a tune up on my AC unit I knew it was very old and I had not been moved in for even two years. Jason came out went over things in detail with me and in terms I could understand...ultimately I decided to replace the entire unit. The next week Phil and Evan came out to install. Talk about friendly and knowledgeable guys!!! I could not have asked to have better people in my home! I’m super excited about the new heating and air system in my home. My only suggestion would be to confirm or email reminders about appointments. I have really liked working with this company and hope to continue enjoying them in the future. Special thanks to Phil and Evan for being so good with my canine child and cats while they were here doing install!

Information
20 Photos
100 Comments
4.9 Rating
  • Address:1729 Bullene Ave, Lawrence, KS 66044, United States
  • Site:http://duncohc.com/
  • Phone:+1 785-843-7137
Categories
  • Air conditioning repair service
  • Air conditioning contractor
  • Heating contractor
  • Furnace repair service
  • HVAC contractor
  • Mechanical contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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