This review is concerning our experience at Fiberhubs Dallas, Texas location.We have been with them as a colocation customer for about a year. For the first several months things were fine - there were some hiccups here and there but things were generally solved in a timely manner.However, our experience has taken an entire 180 in the last 6 weeks. During this time, there were frequent (in many cases several times per day) network disruptions due to BGP session flapping and/or capacity issues (I have gotten multiple reasons).While they did fix the issue of the network going down frequently, for the last 3+ weeks we have been experiencing poor single-stream download speeds. We used to get 500-800+ Mbps data transfer rates between Fiberhub Dallas and our other locations, but since the fix we are lucky to get more than 70-100 Mbps. According to Billy Cooter, VP of Sales at Fiberhub, this is an acceptable rate on a 10Gbps link.To make things worse, their network engineer, Rob Tyree, has a habit of not responding to tickets. As of this writing, I currently have a ticket open with Rob to troubleshoot the poor download speeds that has not had a response in TEN DAYS. I have e-mailed Billy Cooter several times asking him to help us get a response from Rob, and there has been nothing.The customer support has been absolutely abysmal and I can no longer put any faith or recommendations into using them for any hosting service. In my conversations with others in the hosting industry, we are not the only ones to be on the receiving end of awful network quality/customer service and it has not been specific to Dallas.In short, AVOID at all costs. While things may seem great when things are going fine, their customer service can not be relied on to fix issues.

The most unprofessional datacenter from sales to techs, had to pull our server out had a issue had the technical support to help fix for fee, after 2 days they replied to the ticket. Fee charged and paid next day I get a reply no idea whats wrong with server.. head over to DC and pulled server 5sec I see the issue raid card wasnt all snapped in all the way 5sec fix .. pulled server and went with switch, you get better tech service at best buy. Time is money no time for uneducated techs.

We recently moved from northern CA to the Vegas area and Fiberhub stepped up to plate and providing us with the identical services that we had in CA with an amazing technical staff. Our “incremental” move was effortless and the NOC itself it top-notch, with 24hr security and accessibility (with appropriate identification and security measures). They have excellent receptionists that know everything going on and Don, the COO is amazing and extremely knowledgeable as his background (programming and networking) extends back to the beginning of computers and networking from the 70’s to modern day operations. We couldn’t be more pleased with them. B. Miller

Recently started using Fiberhub for server colocation in Las Vegas, the move was effortless and the staff extremely helpful and responsive on all questions. Hands down a great and cost effective experience!

Fiberhub is very easily the worst service provider, in any industry, that I have ever worked with. I rarely, if ever, take the time to write a review, however, this companys service and, especially, the incredibly rude and contemptuous manner with which they treat their customers demanded as much.Apart from their almost daily downtime I experienced using their service, every time I called to inquire as to why we were experiencing downtime, connectivity issues, and/or packet loss, the woman who manages the front desk treated me with outright hostility.Take my advice and STAY AS FAR AWAY FROM THIS COMPANY AS YOU POSSIBLY CAN.Having recently moved to another hosting provider in Las Vegas I feel as if a giant weight has been lifted simply from not having to deal with this horrendously managed organization ever again. Good riddance!

For over 5 years we have had multiple racks of equipment, over 200 servers, with internet provided by fiberhub. Very few issues with internet and when we have they are always fast to respond to support tickets. In the few cases we had issues it was always an up stream internet provider we where able to route around. Overall a good value and excellent reliability.

Ive been with FiberHub for over 3 years and I dont plan on leaving anytime soon. During my time at FH i cannot remember a full blown outage that wasnt caused by my own equipment. People will always have their opinion but if you are looking for fancy paint, armed escorts, and caviar stocked carts this isnt the place for you. If you are looking for a place to place your gear where the owners are hands on and care about your concerns on more than a business level then come here. I love this place!!!

Good hosting and nice Colo facility. Have Bern a customer for years.

90% as nice as the other data centers but only 50% of the cost.

They use* to be good, service has gone down exponentially and it would seem they dont care about customers anymore. Take a look at Psychz Networks.

For your Vegas Colo needs

AWESOME