I had to put my beloved boy down and the staff was great! Dr. Cooper was so kind to me and my boy and explained everything so I would understand the process. Her empathy for me during this painful process was incredible. She handled it perfectly and with such grace. Thank you for making this difficult process so much easier on us both. I am eternally thankful and grateful. I even received a Sympathycard in the mail. Classy and thoughtful.

My 7 month old Yorkie needed surgery for a fractured knee and I was referred to this location because it was the closest. I called the morning of her appointment to ask some general questions. I have pet assure coverage and asked if they accepted it and they didnt. Asked how much the consultation fee was and if it was applied to the surgery fee, no. Then was asked if I was going to keep my appointment because they can put someone else in my spot. The level of customer service was extremely rude because I inquiring about the services provided. So fortunate that the Tropicana location could get me in and my dog surgery is scheduled for tomorrow.

They are unbelievably rude. They are way over priced. When I called them and asked them what the price was they said $200 just to see the vet. I asked them what if you can’t help me do I still get charged 200 and she said yes. They don’t care about your pets. They didn’t tell me bring them in and we’ll see what’s wrong with them. Pathetic I’ll never go there again

I’m so thankful for the time and dedication for Diezel . Yes I was there a long time but I would be at any ER. Not only did they see and treat Diezel they listened to me. They was very understanding and explained what was going on in detail. The price honestly was on the lower side I felt . I watched the staff when they would come out to others and they still held awesome bedside/parking lot manners. First time here and I wouldn’t hesitate to return again .

They helped my dog get better and that’s all that matters. they took her right away and while I ended up staying there for almost 5 hours I really can’t complain because that’s to be expected at almost any ER. Also fairly inexpensive, it was about the same amount I would’ve spent at my regular vet.

Avoid this place... Highway robbery..its beyond ridiculous much this place charges just because its night time..

Wonderful group of people Carrying and compassionate. Thank you ❤

They dont care if your pet lives or dies. They want to run unnecessary tests to make money just like craig road. Dont waste your time or money.

My dog was in the middle of a very long seizure when I called this Emergency Vet. Around 9pm on April 1st. After explaining the situation I immediately get hung up on. But considering they were the only vet open that was somewhat close. I asked my girlfriend to call them back while I tend to my dog who isnt recovering from the seizure, and is continuing to twitch and ends up having multiple more seizures. She explains the situation again, and gets out on hold for 24 minutes until she gets hung up on aswell. My dog was suffering and it seemed like no one cared at this place. At this point we realize my dog isnt coming back from this so we called up a different emergency vet on W. Charleston which was twice as far. But they helped us right away, we even called to let them know were almost outside and they met us at our Car to help with my dog.

Doctors and techs were very kind and caring during the most difficult time of my dogs life. They gave clear and realistic estimates, and the front desk processed paperwork quickly. Also very good at communicating with my regular vets office.

During an emergency situation in which my puppy was not doing well after a routine neuter... these people were so rude. I told them that my dog was cold yet they continued to stand outside in the rain with him. The tech told me that if I wasn’t going to nice to the rude receptionist, who was not phased by our emergency, that we could go somewhere else. Apparently, their business is so lucrative, they can afford to send people away. I went to another location and was treated with kindness. The receptionist was kind and quickly scooped up my beloved friend to get his treatment started. Like my son said... if you can’t be nice to owners how do these people treat animals when no one is looking.

Incompetent or heartless.Doctor suggested to put 9 year old dog to sleep as her lungs cannot make it through any treatment or intervention.Dog gradually got better over the next few days and a couple weeks later she is as lively and happy as she’s ever been.I am not sure if the doctor is simply incompetent or trying to make money somehow, but surely people like this should not be able to practice medicine! She suggested to kill a poor animal who, without any other treatment than love and patience, is in absolute great shape!You should not be able to practice, you are horrible heartless human beings!

Sadly, we had to take our Snowball in to help him cross the rainbow bridge. During this very sad time, they were kind, helpful, and made sure our boy was as comfortable as possible as he passed.

We unfortunately had our beloved dog pass away at home late in the evening and we didnt know how to proceed. We called them and they were extremely kind and knowledgeable, we brought him in and they helped us set up his final arrangements. We even received his memorial within days. Thank you for your kindness during our saddest moment.

Im really disappointed with this emergency vet. My dog had a dew claw removed after it was nearly torn off while she was playing fetch. First bad point: they charged me for an e-collar even though I brought my own. Im on limited income and that money couldve been used for something else. Why charge for something you didnt provide? Second and worst bad thing: when the bandages were removed three days later, I noticed multiple cuts all over her foot. There shouldnt have been any cuts since I didnt bring her in with cuts. All that shouldve been inflamed was her dew claw. But it looks like Edward Scissorhands came and went crazy on her foot. Nothing deep but still very painful, especially since they covered said cuts with just tape. As I took the tape off my dog cried. Its a shame since theyre the closest emergency vet to me and the staff seemed competent and kind to me.

This is the worst ER vet office I’ve ever been to. My pet was having an allergic reaction to a vaccine and was having labored breathing and non stop emesis and I was told to go to the front door. I go to the front door and waited for the front desk lady to tell me to drive almost an hour out of my way to Henderson if I was in a hurry. Umm my animal could die during the drive. I then waited for an hour outside before being told that they had 3 doctors on staff who were all with patients and to wait in my car and they would call me soon as they were discharging 2 patients.

One of the receptionists behavior was cold and would short answer, youd think the face of the hospital would provide compassion and gentleness but no, not in her case.. the reason I give 5 star nonetheless is because the doctor and assistants were super resourceful and gentle. Our girl was put to rest and before we made that decision, the doctor gave us all options and patiently allowed us to think it through. She was honest and her team in the process were so gentle and caring. Thank you for your help last night. Our girl is resting now and you allowed her to go painlessly.

I just visited this “emergency” hospital and was turned away because the vet was sick. I work at a human hospital. What do u think we do when a doctor is sick?? Do we close the ER? No, we get coverage! The last time I was forced to visit this clinic. I arrived at 5p and was told that I had to wait until 6. I had to wait in my car in 100plus weather with a hairy dog in pain. Would it have been so hard to allow me to wait in the empty waiting room?? No leave us in the heat! I highly DO NOT RECOMMEND!

Took my pet here the other night. The vet wanted to do about $1000 worth of tests for a suspected heart condition.Took her to my normal vet the next day and the diagnosis was completely different. Nothing to do with her heart. Had I listened to these ripoffs I would have been out over a grand.Better off letting your pet die at home as the worst possible scenario will be the same yet save you thousands of dollars.Stay away from this place.

Absolutely phenomenal care with our dog Forrest during such a scary visit. Every member of the staff was so knowledgeable, kind and compassionate. Definitely helped our stress levels go down knowing he was in such good hands. Would recommend them to anyone with a pet emergency!

Super friendly staff. Upfront on how much everything is going to cost. Dog decided to eat a rock and developed a fever of 105. He stayed there overnight and took great care of him and was back to normal self.

Do not take your animals here. If you find a bleeding dog or cat that’s not yours they will not help you.

Amazing staff. I had to have my bff laid to rest, they were more professional than any human hospital. Everything went smoothly, with comforting bed side manor, privacy & the utmost care

We have come here twice and had nothing but the best experiences. The first was when one of our dogs passed at home on Christmas Eve. They had us come in and we made Luckys final arrangements. The prices were fair and the communication was great. We got his remains back faster than expected. The second time was when our old girl, Roxie, was on her last leg and we knew she was suffering, we took her in. The vet looked at her and agreed we were doing the right thing. He walked us through the process and was so kind through the whole event. I cant thank them enough for their kindness and help in difficult times.

This location had gone further than I ever expected. Late at night at midnight, my beloved dog had an incident with another dog. As soon as we got their they took no time in taking him in and helping him. The level of care and respect was phenomenal. When his injuries were too severe and we unfortunately had to put my dog down, they were absolutely caring. Never did it feel like they didnt care. I can only imagine how hard it is to have to out a pet down. They are strong people that want nothing but to help. Just after a week of the incident, they personally hand wrote a letter, they genuinely tool the time to send a LETTER. Not an email, not a text. A legitimate and actual letter. I will never forget the experience I had there, for good and for bad. Five stars is no where near enough for these people.Genuinely, thank you. Thank you for doing nothing but help. Thank you for your support actions and care. I never, never write reviews. This is my first and probably my last. But thank you. Thank you. Thank you. Im sorry if this review doesnt make much sense, I still have tears in my eyes from Actually receiving a letter.Thank you. George C.

I live in Death Valley, CA. Las Vegas is the closest place with 24 hour vet services but’s a 2 hour drive under good conditions. I woke up at 3am to my dog bleeding freely from what turned out to be a ruptured tumor.I threw her in my car and drive to this place. It was 6:40 by the time I got there. They wouldn’t see her. They took my info, but because the bleeding had stopped they didn’t consider her critical enough to look at since they “closed in 20 minutes.” They recommended I take her to my usual vet in Pahrump, NV who opened at 8am.I did, didn’t really have a choice. By the time I got there, the bleeding had started again. I ended up having to put her to sleep.So, you know, I’m glad my dog had to spend the another hour of probable agony bleeding in my car on the bumpy road back to Pahrump so that this place could close on time. I hope they’re proud of themselves.

Quickly saw our dog and did not keep us waiting. Explained everything that was going on and were kind. Really appreciate a staff thats on board at night for emergencies. The situation was terrifying until we got there.

My Chihuahua was attacked by a stray dog. We rushed her to this vet. Her eye was laying on her cheek. She was bleeding so badly I thought we would lose her. Before They told us what They needed to do They had started an I.v. and given her pain medication. They did her surgery and she is doing very well. I recommend they to anyone and everyone.

Took my dog in for renal failure. He has seen many doctors and needed dialysis. They wouldnt work with me and allow me to leave a shirt with him so he was comfortable (No Empathy) Picked up my poor Chug and they blew out his vein. He was bruised all over his front paw and had another iv on other side. Poor guy must have felt tortured.

This was the worst experience ever. I called them ahead of time to advise them that I was going in with my dog in pain. My dog bit chunks of his tail off and was bleeding and was in agony. When I got to the facility they told me they were only doing curbside. I filled out the forms they emailed me and I sent them back. I gave them all my personal information and credit card information to go ahead and charge me. Never got a phone call to advise me what was going or how long this was going to take. Never touched bases with me I had to call the facility twice and asked them if they had received my forms.I waited in my car for over 2 hours. Finally I decided to leave and take my dog to a different emergency hospital.If you care for your pets please dont bring your pets here.After 2 hours 1/2 they finally called me and left a message saying they were looking for my vehicle.This place doesnt even deserve a star.

I rarely write a review but in this case its necessary. My experience could not have been better. The staff was super friendly, efficient and helpful. They gave me an estimate with a cost range, in the end I got money back making the total cost less than the lowest range of the estimate. I highly recommend them for your pet.

We had to visit for a stomach blockage in my pup. Dr. Cooper and the vet tech and the front desk crew were all so welcoming. Rusty received excellent care here and they gave me a helpful packet to take to my normal vet for his continued treatment. Im a firm believer that you get what you pay for, and this practice has very reasonable pricing-- worth every penny for me to know Rusty was in good hands overnight. Hope I never need to go back, but this vet is highly recommend.

I will never go here again took my dog in was told he was having seizures and that he would not make it through the night they wanted me to put him down I’m like no I honestly don’t think what he was having were seizures as he was fine after the next couple of days honestly worst experience I’ve ever had took him home covered him thinking he would not make it through the night didn’t even sleep and go to work because of this hospital would not recommend it here doesn’t seem like they care only there for the dollar amount.

Great animal hospital! My dog was treated with urgency and loving care. All of the staff was wonderful- front desk staff acted quickly to get her seen and were very friendly- even at 3 am. Tech was quick and the Vet was so thorough- spent a lot of time showing us xrays and answering questions. Highly recommend this hospital for your fur babies!

Brought an animal I found that was very badly hurt with both rear legs broken and they wouldnt take him or even see him unless I paid like $300 for the visit. I would think that they would find it in their hearts to at least look at the little guy or give him a shot for the pain considering the pain he was in or let him stay over night but nothing. At the end of the day there was no compassion or care for a defenseless suffering little animal, its all about making profit. I had to bring him home and am now trying to figure out what to do with him and hes crying and I dont know how to help him. Im really disgusted with what little consideration or compassion these people had for this poor kitten, it makes me so sick Im so dissapointed with the service and overall lack of even the most basic shred of humanity shown by the vet tech/receptionist who wouldnt even let the little guy in the door had in cold windy weather at 1:00 am. I certainly would not recommend this place to anyone as its clear they are not concerned with helping animals just making money.

Exceptional care, communication, empathy, sick great people and well run practice. Thank you Dr. Cooper!

We recently had to put our precious Sweetie to sleep as her heart finally gave out. then 2 weeks later our Buster started vomiting and became quite ill in the middle of the night. we found this hospital and immediately went there. From the time we walked in we were treated with the greatest love and compassion. Our Buster was quickly seen and treated. There are no words to describe how wonderful this hospital was to us and Buster. Buster is doing much better and we appreciate it so much. Dr. Elkins went out of her way to Explain everything in terms we would understand. all the staff was excellent. THANK YOU SO VERY MUCH.

Just wanted to give you guys a shout out. Youre very awesome people. That day came for us on Saturday, the 9th. We had to bring our 11 year old American Bulldog, Scrappy in. Ended up that he had the stomach bloat and we had to make the decision. You guys were really awesome and my wife and I will be forever grateful..

Ive had to use their services twice. The prices are very reasonable. Some emergency vets exploit their monopoly but these guys do not. All the staff have been friendly and helpful.

If I could give this veterinarian a zero I would! My friends dog Koko passed away here, and she was cremated by this facility. As a gift for my friend I purchased a plate with a personalized plate of her paw and name that they would make prior to cremating Koko and deliver it to my friend as a surprise on the day he would return to pick up his beloved Koko’s remains. Well, when my friend went to pick up Koko’s ashes, they never gave him my gift! When I asked him about my gift, he said he never received it! I was infuriated! I called the Vet only to find out they forgot to create the footprint of Koko’s paw and the personalized plate. I told them this was very poor customer service on their part, and they should have called me and offered a credit to my friend who spent over $700 at this vet! But they didn’t. All the lady could say was she was sorry. She didn’t seem empathetic either! When I asked for a refund, she told me I needed to go in there since I didn’t have the credit card, I used any longer with me or wait for a check! This was very poor customer service on their part! I would never ever recommend this establishment to anyone. I think they take advantage of pet lovers at a volatile time!

My dog that suffers from cluster seizures was having a very bad night and had 7 seizures in a 45 minute period until I was able to get him to VE+CC North. Within moments of arrival one of their technicians came out and rushed my poor boy back to the treatment area to get him some much needed treatment. After a quick wait Dr Medina came in and discussed how he was doing and treatment routes and suggestions. Everyone there was super understanding, respectful and polite and understood the urgency of the situation. I appreciate them so much and am thankful knowing there is an AMAZING emergency veterinarian close by that I can take him into. Thanks again!!!

Not for cats. Really, dont bring your cats here. They have no clue with theyre doing. Paid over $700 UP FRONT for a bunch of testing. All I got in return was a we dont know whats wrong with your cat and take him to his regular vet. Oh and make sure you pick your cat up before 8am or well charge you a $300 transfer fee.So I took him to bonaza cat hopital the next day were he spent a week until he got better. What did it cost you ask? 7 days of care, food, testing and meds, plus an additional 2 weeks of meds after he came home (supplied by bonanza) and it was HALF of vecc charged me for a few hour stay and no results.Vecc took advantage of a tough situation to make a quick buck. Never again.

The staff and the veterinarian was so thoughtful and kind. Got my daughter in right away and made her feel comfortable. I feel so comforted they are there when I need them. Such a great experience.

The rainbow office is the best, cleanest vet Ive ever been to. They treated us great, and treated our little tiny princess snickers even better.They were fast and communicated very well.I am so appreciative of you gals, thank you so much, our doggie is feeling so much better.Highly recommended A+ 100%

Really nice and notable staff. They knew what they were doing and talking about and weren’t all about the money. 100% definitely recommend

Had to take my baby she had huge abscess late at night. The staff was so friendly and my dog felt safe with them! Would recommend to call if need help after hours.

Grateful for their knowledge. Called worried about our dog and they helped get Information for us and put us at ease. Thank you!

Kent Kovalsky is the rudest, most incompassionate vet we have ever spoke to. He made it seem like the only way our 7 lb. chihuahua would have a chance is with $15,000 of radiation treatment for a supposed tumor that he made us believe might have caused a seizure. He used scare tactics and never once made us feel at ease. Kent, you should find a new job - youre terrible at being a vet. This place takes advantage of grieving pet owners and charges them thousands of dollars for basic overnight boarding and treatment. Its too bad the Las Vegas valley has no other emergency vet to choose from. They know its the only place we can bring our dying pets so they have no issues over-charging. Drive to LA if you can make it - avoid VE+CC at all costs - and especially, avoid Kent Kovalsky and anyone associated with him.

My poor Vivi had problems walking and she was obviously in pain. I found this emergency hospital online. After talking with staff, I decided to bring her in. Since Vivi was unable to walk, the staff kindly bought out a gurney to my car to transport Vivi into the hospital. Everyone from the Dr, Vet tech and the receptionist were professional, kind and helpful.

Long story short. My sons puppy either was bitten or ate something that caused her eyes to swell. I called because he only had so much money and I knew it would be more than what he had. (being a doggy grandma) to help out with a credit card. I believe her name is Meghan and she explained everything to me what could be done. She was so so helpful and kind. I felt as if she really cared and that calmed me a little. I hope that we will not need another emergency room for his dogs but if so I will come here.

My husband and I would like to thank you guys for your awesome awesome help with us having to put Mickey Davis down you guys were exceptionally awesome thank you thank you thank you may God bless and keep each and everyone of you

Everyone here is very friendly and really incredible. They care about our furbabies and you can tell they really mean it. We were taken back right away. Our dog was evaluated and we were speaking to the vet within 25 minutes. The Vet talked with us for a long time and really went over everything and what avenues she recommended. We were charged the minimum and these days... omg they just want to nickle and dime you. Thank you so much!! 🙏🏻🙂

Highly recommend great friendly staff got me right in for my dog made us both feel welcomed and comfortable

Very welcoming staff. Service was excellent. Dr. Cooper and staff made our hectic late night bearable in a time of worry.We appreciate you guys!!!!!!!Terrance

Zero stars. Would not recommend at all. There are lots of vets in Las Vegas. Yesenia very rude and condescending.

Our dog ingested a liquid ant killer in the yard, causing us to visit the Rainbow Veterinary Emergency Hospital. It occured during the early evening, and our normal Vet clinic was closed. The staff was very caring, and acted extremely quick in getting our dog seen by the on duty doctor. After treating our dog, the doctor took the time to explained the treatment, as well as medicines she gave our dog. She advised that she would be faxing a complete report to our regular vet. The cost for the emergency treatment was more than reasonable. We would not hesitate taking our dog to this facility for an emergency in the future, and will be recommending it to family and friends. It is conforting to have such a great emergency facility in the northwest area.

Lovely staff, very knowledgeable and attentive. 100% recommendable.

So thankful there is an emergency veterinarian in our area now. Normally I would spend an hour in the car driving down south and back. Thanks to the great staff at VECC North, I can quality care and be back home quickly. Great hospital and while you never want to be an emergency situation, if you are, this is absolutely the place to go.

I came home late Thursday night to the horror that my 3 year old dog was attacked and killed by one of my other dogs. She was my special girl and I was devastated. We came in around 11pm and the staff was absolutely amazing. I was hysterical and they acted like they had all the time in the world to help me process the loss of my princess. Even though this was my first visit, and the staff had never seen me before, they treated me like they knew me my whole life. They even send me an amazing card expressing their sympathy. I dont remember whom I worked with, but thank you from the bottom of my heart!

Very expensive to have your dog seen here outside of normal vet hours. Id assume its unenjoyable and through no fault of their own but they are very on top of getting your information and making sure youre prepared to pay before servicing your dog. Presumably because people leave them with bills. However the staff was great. Very comforting and honest about your dogs best option. They didnt push me to do invasive procedures on my old dog and were very comforting as we went about letting him go. Good ppl with a difficult job.

Bait and switch quoting practices. I didnt feel at all like they cared. I heard the staff using profanity (not to customers but within earshot of them). Very unprofessional and irresponsible. I suggest driving a bit further for a reliable clinic in the event of an animal emergency.

I was too upset the night I was there to get the names of anyone we dealt with but from what I saw it doesnt matter in the end because the entire place seems to be completely staffed with knowledgeable and caring people.The woman at the front desk knew exactly how much normal interacting I needed and could take given my emotional state which was so appreciated and the veterinarian who helped our puppy when she was attacked by another dog explained everything and gave us multiple options where they could.I never once sensed judgement from anyone. Everyone seemed to care about our puppy as much as we did. I doubt I could have left her for the night many places but they definitely put me at ease.They even went so far as to call us when she was ready to be picked up which happened to be earlier than they thought which meant we were actually reimbursed the overnight stay charge which was something around $100. That surprised me!I would and will recommend this emergency hospital and the people who work there to people whenever I can.Thank you all so much!

Dr. Boggs is great and the staff is very friendly. For an emergency clinic, the prices are very reasonable.

I brought my bestfriend BlackJack to the ER here. He had been hit by a car. BlackJack had passed away before we got there, my heart was so broken, I cried for the loss of my pet. I never expected him to every leave myside but there he was lifeless. I didnt know what to do or what to expect. The staff was so kind and patient. They helped me find strenght to figure the process out. I was able to purchase a beloved plaque with his engraved pawprint and name. I got to say goodbye in a quite room and kiss him one last time. I will be forever grateful for my time i had with my friend/family dog and for this clinic and staff.

HORRIBLE! Brought my suffering dog here, they put us in a room for over an hour. Just left us there with no contact, no update, nothing! Complete waste of time. Just left with my suffering dog.

So glad you were there for us and we are so glad you are so close to us now! You were all very compassionate and understanding during our panic mode. Thank you for helping our Bitsy!

Ive used VE+CC before and always appreciated the compassion and straightforwardness of the doctors. Many cities dont have emergency facilities like this for animals and we are fortunate to have one of this quality.

Went to bring my small chihuahua this place after he was bitten by a large dog and was told after a brief examination (too brief) that my dog was so badly injured he needed major surgery and the estimate was between $2500 to $3500. My other dog was killed in the same incident and I was grief stricken and overwhelmed already. When I was told this huge amount for what looked to me to be an injury only requiring a few stitches, some antibiotics & pain meds, I left the place in tears knowing there was no way I could afford what I was told was required to help my beloved little guy. The vet called me shortly after I left and offered to put him down for free if I would give consent. I was so upset by that time I was inconsolable and no way could I give permission to kill my dog without even giving him a chance. I asked them if I could have more time to think about it because I couldnt make that decision right then and they said ok. After 2 days the vet called again and said my dog was better and to come pick him up. I was amazed that they called to say he was better after being told he was in such bad shape (needing MAJOR surgery) and was told the bill was like $800 which was cool to me. I went to another location to pick up my dog and then was hit with ANOTHER bill which was a grand total of over $1800. When I reviewed the services that were done there were NO X-RAYS (so HOW IN THE HELL DID THEY DETERMINE THE MAJOR SURGERY DIAGNOSIS in the emergency facility?) There was no suturing done, not even a stitch. The whole bill was for him being in the ER, pain meds and antibiotics. So the bullshit prognosis that was given the day I brought my dog there 6/25/2016 WAS A LIE!! To top it off, these shiesters tried to get me to put my dog to sleep when the only thing wrong with him was bleeding which stopped on its own and meds for his pain and to keep him from getting infection. If I would have agreed to the $2500-$3500 original estimate.....God only knows how much my bill would have been!!! Keep your beloved pets AWAY FROM THIS RIP OFF JOINT!!!

Wonderful vet experience. Checked out Eve when she was acting strangely in the middle of the night.

Terrible cold hearted people they over charge and do not have the dogs health in mind. Dont go here If you love your dog.

All about money